1713 lines
132 KiB
PHP
1713 lines
132 KiB
PHP
<?php
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/*
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|--------------------------------------
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| 中文语言包
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|--------------------------------------
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*/
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return [
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/*
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|----------------------------------------------------------------------------------------
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| Authentication Pages [English(en)]
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|----------------------------------------------------------------------------------------
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|
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| The following language lines are used in all authentication related
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| issues to translate some words in view to English. You are free to
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| change them to anything you want to customize your views to better
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| match your application.
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|
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*/
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/*
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|--------------------------------------
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| Error
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|--------------------------------------
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*/
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'success' => '成功',
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'fails' => '失败',
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'alert' => '提醒',
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'warning' => '警告',
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'required-error' => '请填写所有必填字段',
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'invalid' => '错误的用户名或密码',
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'sorry_something_went_wrong' => '抱歉，出错了',
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'were_working_on_it_and_well_get_it_fixed_as_soon_as_we_can' => '我们正在努力，我们会尽快把它修好.',
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'we_are_sorry_but_the_page_you_are_looking_for_can_not_be_found' => '很抱歉，你要的页面找不到了.',
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'go_back' => '返回',
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'the_board_is_offline' => '面板已经下线',
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'error_establishing_connection_to_database' => '数据库连接错误',
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'unauthorized_access' => '权限不足',
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'not-autherised' => '没有权限',
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'otp-not-matched' => 'Oops! 你输入的OTP代码与我们发送给你的号码不一致.',
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'otp-invalid' => 'OTP代码必须是六位数字.',
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'otp-input-title' => '输入六位数字.',
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'otp-expired' => '你的OTP代码已过期.<br/> 点击 "Resend OTP" 发送一个新的 OTP 代码到你的手机上.',
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'resend-otp-title' => '点击这里重新发送 OTP',
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/*
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|--------------------------------------
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| Login Page
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|--------------------------------------
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*/
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'login_to_start_your_session' => '登陆去启动你的会话',
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'login' => '登陆',
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'remember' => '登陆',
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'signmein' => '登陆标志',
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'iforgot' => '忘记密码',
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'email_address' => '邮箱地址',
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'password' => '密码',
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'password_confirmation' => '确认密码',
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'woops' => 'Whoops!',
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'theirisproblem' => '检查文本框输入值是否正确.',
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'login' => '登陆',
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'e-mail' => '邮箱',
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'reg_new_member' => '注册一个会员',
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'this_account_is_currently_inactive' => '这个账号还为激活!',
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'not-registered' => '电子邮件/用户名未注册',
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'verify' => '验证',
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'enter-otp' => 'Enter OTP',
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'did-not-recive-code' => '没有收到OTP?',
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'resend_otp' => '重新发送OTP',
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'verify-screen-msg' => '你的账户当前未激活.<br/>去激活你的账号, 请输入我们发送给你的OTP码',
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'otp-sent' => '我们已经像你发送了一个OTP码.',
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'verify-number' => '验证号码',
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'get-verify-message' => '输入我们发送给你的新的OTP码.',
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'number-verification-sussessfull' => '您的号码已被成功验证，请稍候，我们正在更新您的资料.',
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'enter_your_email_here' => '在这里输入你的电子邮件',
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/*
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|--------------------------------------
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| Register Page
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|--------------------------------------
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*/
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'registration' => '注册',
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'full_name' => '全名',
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'firstname' => '名字',
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'lastname' => '姓氏',
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'profilepicture' => '图像',
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'oldpassword' => '旧密码',
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'newpassword' => '新密码',
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'retype_password' => '重新输入密码',
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'i_agree_to_the' => '我同意',
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'terms' => '条款',
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'register' => '注册',
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'i_already_have_a_membership' => '我已经有会员了',
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'see-profile1' => '点这里查看 ',
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'see-profile2' => '描述/概要',
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'activate_your_account_click_on_Link_that_send_to_your_mail' => '激活你的账户!点击我们发送给您的邮件的链接',
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'activate_your_account_click_on_Link_that_send_to_your_mail_and_moble' => '激活您的帐户!点击我们发送到您的邮件或登录到您的帐户的链接，并输入我们发送给您的移动电话号码的OTP代码。',
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'activate_your_account_click_on_Link_that_send_to_your_mail_sms_plugin_inactive_or_not_setup' => '由于我们无法将OTP代码发送到您的手机和电子邮件到您的电子邮件地址，请与系统管理员联系.',
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'this_field_do_not_match_our_records' => '这个字段与我们的记录不符.',
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'we_have_e-mailed_your_password_reset_link' => '我们已经发送了你的密码重置链接!',
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"we_can't_find_a_user_with_that_e-mail_address" => '我们找不到有那个电子邮件地址的用户.',
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/*
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|--------------------------------------
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| Reset Password Page
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|--------------------------------------
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*/
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'reset_password' => '重置密码',
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'password-reset-successfully' => '您的密码已经重置。使用您的新密码登录到您的帐户',
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'password-can-not-reset' => '我们无法重置您的密码，请稍后再试.',
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/*
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|--------------------------------------
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| Forgot Password Page
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|--------------------------------------
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*/
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'i_know_my_password' => '我记得我的密码',
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'recover_passord' => '恢复密码',
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'send_password_reset_link' => '发送密码重置连接',
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'enter_email_to_reset_password' => '输入电子邮件/手机号码以重置密码',
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'link' => '连接',
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'email_or_mobile' => '邮件或手机',
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/*
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|----------------------------------------------------------------------------------------
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| Emails Pages [English(en)]
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|----------------------------------------------------------------------------------------
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| The following language lines are used in all Emails related issues to translate
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| some words in view to English. You are free to change them to anything you want to
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| customize your views to better match your application.
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*/
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'admin_panel' => '管理面板',
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/*
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|--------------------------------------
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| Emails Create Page
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|--------------------------------------
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*/
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'emails' => '电子邮件',
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'incoming_emails' => '收到邮件',
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'reuired_authentication' => '必须要认证',
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'fetching_email_via_imap' => '通过IMAP获取邮件',
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'create_email' => '创建电子邮件',
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'email_address' => '邮件地址',
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'email_name' => '邮件名称',
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'help_topic' => '帮助主题',
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'auto_response' => '自动响应',
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'host_name' => '主机名称',
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'port_number' => '端口',
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'mail_box_protocol' => '邮箱协议',
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'authentication_required' => '必须认证',
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'yes' => 'Yes',
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'no' => 'No',
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'header_spoofing' => '头欺骗',
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'allow_for_this_email' => '允许这封邮件',
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'imap_config' => 'IMAP 配置',
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'email_information_and_settings' => '邮件信息及设置',
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'incoming_email_information' => '收到的邮件信息',
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'outgoing_email_information' => '发出的邮件信息',
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'new_ticket_settings' => '新工时设置',
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'protocol' => '协议',
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'fetching_protocol' => '获取协议',
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'transfer_protocol' => '传输协议',
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'from_name' => '发送人名字',
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'add_an_email' => '添加邮件',
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'edit_an_email' => '编辑邮件',
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'disable_for_this_email_address' => '禁用邮件地址',
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'validate_certificates_from_tls_or_ssl_server' => '从TLS / SSL服务器验证证书',
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'authentication' => '认证',
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'incoming_email_connection_failed_please_check_email_credentials_or_imap_settings' => '接受邮件连接失败!请检查电子邮件凭证或Imap设置',
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'outgoing_email_connection_failed' => '发送邮件连接失败!',
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'you_cannot_delete_system_default_email' => '您不能删除系统默认电子邮件',
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'email_deleted_sucessfully' => '邮件删除成功',
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'email_can_not_delete' => '电子邮件可以不删除',
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'outgoing_email_failed' => '发送邮件失败',
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'system-email-not-configured' => '我们无法处理电子邮件请求，因为系统没有配置邮件发送邮件。请联系并报告系统管理员。.',
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/*
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|--------------------------------------
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| Ban Emails Create Page
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|--------------------------------------
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*/
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'ban_lists' => '禁用列表',
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'ban_email' => '禁用邮箱',
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'banlists' => '禁用列表',
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'ban_status' => '禁用状态',
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'list_of_banned_emails' => '被禁用邮件列表',
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'edit_banned_email' => '编辑禁用的电子邮件列表',
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'create_a_banned_email' => '创建一个禁用的邮箱',
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'email_banned_sucessfully' => '邮箱禁用成功',
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'email_can_not_ban' => '邮箱不能被禁用',
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'banned_email_updated_sucessfully' => '禁用电子邮件更新成功',
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'banned_email_not_updated' => '禁用的电子邮件没有被更新',
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'banned_removed_sucessfully' => '禁用电子邮件删除成功',
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/*
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|--------------------------------------
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| Templates Index Page
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|--------------------------------------
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*/
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'templates' => '模版',
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'template_set' => '模版设置',
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'create_template' => '创建模版',
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'edit_template' => '编辑模版',
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'list_of_templates_sets' => '模版设置列表',
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'create_set' => '创建组',
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'template_name' => '模版名称',
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'template_saved_successfully' => '模版保存成功',
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'template_updated_successfully' => '模版更新成功',
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'in_use' => '使用中',
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'you_have_created_a_new_template_set' => '你创建了一个模版设置',
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'you_have_successfully_activated_this_set' => '你成功激活了这个模版配置',
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'template_set_deleted_successfully' => '模版配置成功删除',
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//Template Description
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'Create ticket agent' => '创建工时时发送给代理和管理的通知电子邮件',
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'Assign ticket' => '分配给代理人的工时',
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'Create ticket' => '邮件发送到客户端获得成功的消息',
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'Check ticket' => '如果客户想通过客户端检查工时，那么链接将被发送到客户端。此链接用于客户端查看工时的详细信息，而无需登录系统',
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'Ticket reply agent' => '一旦客户对工时作出答复，通知就会发送给代理电子邮件',
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'Registration notification' => '密码和用户名是在第一次注册时通过电子邮件发送的',
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'Reset password' => '电子邮件与密码重置链接',
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'Error report' => '错误报告',
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'Ticket creation' => '系统发送的第一个通知给客户端',
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'Ticket reply' => '代理商在工时上的回复，电子邮件通知发送给客户和合作者',
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'Close ticket' => '寄给客户的邮件在工时关闭时',
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'Create ticket by agent' => '代理以客户机的名称为客户机创建一个工时',
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/*
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|--------------------------------------
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| Templates Create Page
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|--------------------------------------
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*/
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'template_set_to_clone' => '克隆模板设置',
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'language' => '语言',
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/*
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|--------------------------------------
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| Diagnostics Page
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|--------------------------------------
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*/
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'diagnostics' => '诊断',
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'from' => '来自',
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'to' => '到',
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'subject' => '主题',
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'message' => '信息',
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'send' => '发送',
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'choose_an_email' => '选择一封邮件',
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'email_diagnostic' => '邮件诊断',
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'send-mail-to-diagnos' => '发送邮件检查发送的电子邮件设置',
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'message_has_been_sent' => '消息已经发送',
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'message_sent_from_php_mail' => '从PHP-Mail发送消息',
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'mailer_error' => '邮件错误',
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/*
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|----------------------------------------------------------------------------------------
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| Settings Pages [English(en)]
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|----------------------------------------------------------------------------------------
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|
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| The following language lines are used in all Setting related issues to translate
|
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| some words in view to English. You are free to change them to anything you want to
|
||
| customize your views to better match your application.
|
||
|
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||
*/
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/*
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|--------------------------------------
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| Company Settings Page
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|--------------------------------------
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*/
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'country-code' => '国家代码',
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'company' => '公司',
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'company_settings' => '公司设置',
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'website' => '网站',
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'phone' => '电话',
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'address' => '地址',
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'landing' => '登陆页面',
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'offline' => '退出页面',
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'thank' => '感谢页面',
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'logo' => 'Logo',
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'save' => '保存',
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'delete-logo' => '删除 logo',
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'click-delete' => '点击这里删除',
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'use_logo' => '使用 logo',
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'company_updated_successfully' => '公司更新成功',
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'company_can_not_updated' => '公司无法更新',
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'enter-country-phone-code' => '输入你城市的手机号码',
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'country-code-required-error' => '必须使用手机号码.',
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'incorrect-country-code-error' => '错误的城市号码.',
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/*
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|--------------------------------------
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| System Settings Page
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|--------------------------------------
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*/
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'system' => '系统',
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'online' => '线上',
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'offline' => '线下',
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'name/title' => '名称/标题',
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'pagesize' => '页面尺寸',
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'url' => 'URL',
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'default_department' => '默认部门',
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'loglevel' => '日志登记',
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'purglog' => 'Purge logs',
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'nameformat' => '名字格式',
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'timeformat' => '时间格式',
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'date' => '日期',
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'dateformat' => '日期格式',
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'date_time' => '日期与时间格式',
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'day_date_time' => '天, 日期和时间格式',
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'timezone' => '默认失去',
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'Ticket-created-successfully' => '工时创建成功!',
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'Ticket-created-successfully2' => '工时已经创建，但没有得到验证。一旦用户验证了他们的帐户，它就会显示在收件箱中.',
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'system_updated_successfully' => '系统更新成功',
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'system_can_not_updated' => '系统无法更新',
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'ticket_updated_successfully' => '工时更新成功',
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'ticket_can_not_updated' => '工时无法更新',
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'email_updated_successfully' => '邮箱更新成功',
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'email_can_not_updated' => '邮箱无法更新',
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'select_a_time_zone' => '选择一个时区',
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'select_a_date_time_format' => '选择一个日期格式',
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'Ticket-has-been-created-successfully-your-ticket-number-is' => '工时已经创建成功，你的号码是',
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'Please-save-this-for-future-reference' => '请保存这个以备将来参考',
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'email-moble-already-taken' => '电子邮件或手机号码已经被使用',
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'mobile-has-been-taken' => '电话号码已经使用',
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'failed-to-create-user-tcket-as-mobile-has-been-taken' => '未能创建新工时，因为您输入的移动电话号码是与用户连接的。但是，您输入的其他细节并不匹配用户的详细信息。请验证用户详细信息或创建新用户',
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'rtl' => 'RTL (从右到左)',
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'the_rtl_support_is_only_applicable_to_the_outgoing_mails' => 'RTL仅支持发出的邮件',
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'user_set_ticket_status' => '允许用户去设置工时状态',
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'send_otp_for_account_verfication' => '发送 OTP 到用户',
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'otp_usage_info' => '如果您不允许未经验证的用户创建工时，我们将发送带有验证链接的电子邮件和带有OTP代码的短信给用户。如果电子邮件被设置为非强制用户，将会收到用户的用户名和密码。[注:SMS将使用Faveo SMS插件发送].',
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'send_otp_title_message' => '发送OTP进行用户帐号验证，重置密码和手机号码验证',
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'allow_unverified_users_to_create_ticket' => '允许未经验证的用户创建工时',
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'make-email-mandatroy' => '为用户创建电子邮件',
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'email_man_info' => '如果你的邮件不是强制性的，用户可以在没有电子邮件的情况下注册。我们建议您禁止未经验证的用户创建票证，这样用户就可以在他们的手机号码上接收通知，并使用用户名和密码登录他们的账户.',
|
||
/*
|
||
|--------------------------------------
|
||
| Email Settings Page
|
||
|--------------------------------------
|
||
*/
|
||
'email' => '邮件',
|
||
'email-settings' => '邮件设置',
|
||
'default_template' => '默认模版设置:',
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'default_system_email' => '默认系统邮件:',
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'default_alert_email' => '默认提醒邮件:',
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'admin_email' => '管理员的电子邮件地址:',
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'email_fetch' => '电子邮件获取:',
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'enable' => '启用',
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||
'default_MTA' => '默认MTA',
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'fetch_auto-corn' => '获取自动任务',
|
||
'strip_quoted_reply' => '带引用回复',
|
||
'reply_separator' => '回复分隔符标记',
|
||
'accept_all_email' => '接受所有邮件',
|
||
'accept_email_unknown' => '从未知用户获取邮件',
|
||
'accept_email_collab' => '接受邮件的合作者',
|
||
'automatically_and_collab_from_email' => '自动添加来自电子邮件领域的合作者',
|
||
'default_alert_email' => '默认提醒邮件',
|
||
'attachments' => '附件',
|
||
'email_attahment_user' => '给用户的电子邮件附件',
|
||
'cron_notification' => '启用通知任务',
|
||
'cron' => '工程进度',
|
||
'cron-jobs' => '定时任务',
|
||
'crone-url-message' => '这些是Faveo的作业调度器(cron作业)的URL.',
|
||
'clipboard-copy-message' => '复制到剪贴板.',
|
||
'click' => '点击这里',
|
||
'check-cron-set' => '检查如何在服务器上设置cron作业.',
|
||
'notification-email' => '每日总结',
|
||
'click-url-copy' => '点击这里复制URL',
|
||
'job-scheduler-error' => '无法更新作业调度器.',
|
||
'job-scheduler-success' => '作业调度器成功更新.',
|
||
/*
|
||
|--------------------------------------
|
||
| Ticket Settings Page
|
||
|--------------------------------------
|
||
*/
|
||
'ticket' => '票券',
|
||
'ticket-setting' => '票券设置',
|
||
'default_ticket_number_format' => '默认票券数量形式',
|
||
'default_ticket_number_sequence' => '默认票券号码序列',
|
||
'default_status' => '默认状态',
|
||
'default_priority' => '默认优先级',
|
||
'default_sla' => '默认SLA',
|
||
'default_help_topic' => '默认帮助主题',
|
||
'maximum_open_tickets' => '最大开放票据',
|
||
'agent_collision_avoidance_duration' => '代理冲突避免持续时间',
|
||
'human_verification' => '人类验证',
|
||
'claim_on_response' => '要求响应',
|
||
'assigned_tickets' => '分配票券',
|
||
'answered_tickets' => '答复票券',
|
||
'agent_identity_masking' => '代理身份屏蔽',
|
||
'enable_HTML_ticket_thread' => '启用HTML票券线',
|
||
'allow_client_updates' => '允许客户端更新',
|
||
'lock_ticket_frequency' => '锁票频率',
|
||
'only-once' => '仅有一次',
|
||
'frequently' => '经常地',
|
||
'reload-now' => '即可重载',
|
||
'ticket-lock-inactive' => '你已经怠惰了一段时间。请重新加载页面.',
|
||
'make-system-default-mail' => '使用这个电子邮件系统的默认电子邮件',
|
||
'thread' => '路线',
|
||
'labels' => '标签',
|
||
/*
|
||
|--------------------------------------
|
||
| Access Settings Page
|
||
|--------------------------------------
|
||
*/
|
||
'access' => '权限',
|
||
'expiration_policy' => '密码过期策略',
|
||
'allow_password_resets' => '允许密码重置',
|
||
'reset_token_expiration' => '重置token有效期',
|
||
'agent_session_timeout' => '代理会话超时',
|
||
'bind_agent_session_IP' => '绑定代理会话到IP',
|
||
'registration_required' => '必须注册',
|
||
'require_registration_and_login_to_create_tickets' => '需要注册和登录才能创建门票',
|
||
'registration_method' => '注册方法',
|
||
'user_session_timeout' => '用户会话超时',
|
||
'client_quick_access' => '客户端快速访问',
|
||
'cron' => '任务',
|
||
'cron_settings' => '任务设置',
|
||
'system-settings' => '系统设置',
|
||
'settings-2' => '设置',
|
||
/*
|
||
|--------------------------------------
|
||
| Auto-Response Settings Page
|
||
|--------------------------------------
|
||
*/
|
||
'auto_responce' => '自动响应',
|
||
'auto_responce-settings' => '自动相应设置',
|
||
'new_ticket' => '新的票据',
|
||
'new_ticket_by_agent' => '新的票据代理',
|
||
'new_message' => '新消息',
|
||
'submitter' => '提交人 : ',
|
||
'send_receipt_confirmation' => '发送收据确认',
|
||
'participants' => '参与者 : ',
|
||
'send_new_activity_notice' => '发送新活动通知',
|
||
'overlimit_notice' => '超过通知上线',
|
||
'email_attachments_to_the_user' => '用户邮件附件',
|
||
'auto_response_updated_successfully' => '自动响应更新成功',
|
||
'auto_response_can_not_updated' => '自动响应无法更新',
|
||
/*
|
||
|--------------------------------------
|
||
| Alert & Notice Settings Page
|
||
|--------------------------------------
|
||
*/
|
||
'disable' => '禁用',
|
||
'admin_email_2' => '管理员邮箱',
|
||
'alert_notices' => '提醒和通知',
|
||
'alert_notices_setitngs' => '提醒和通知设置',
|
||
'new_ticket_alert' => '新票据提醒',
|
||
'department_manager' => '部门经理',
|
||
'department_members' => '部门成员',
|
||
'organization_account_manager' => '机构账户经理',
|
||
'new_message_alert' => '新消息提醒',
|
||
'last_respondent' => '最后应答的',
|
||
'assigned_agent_team' => '指定代理/团队',
|
||
'new_internal_note_alert' => '新的内部通知提醒',
|
||
'ticket_assignment_alert' => '票据分配提醒',
|
||
'team_lead' => '团队领导',
|
||
'team_members' => '团队成功',
|
||
'ticket_transfer_alert' => '票据转移提醒',
|
||
'overdue_ticket_alert' => '过期票据提醒',
|
||
'system_alerts' => '系统提醒',
|
||
'system_errors' => '系统错误',
|
||
'SQL_errors' => 'SQL 错误',
|
||
'excessive_failed_login_attempts' => '登陆失败次数过多',
|
||
'system_error_reports' => '系统错误报告',
|
||
'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => '发送应用程序崩溃报告帮助ladybird改进Faveo',
|
||
'alert_&_notices_updated_successfully' => '警告和通知更新成功',
|
||
'alert_&_notices_can_not_updated' => '警告和通知不能更新',
|
||
/*
|
||
|-----------------------------------------------
|
||
| Ratings Settings
|
||
|-----------------------------------------------
|
||
*/
|
||
'current_ratings' => '当前等级',
|
||
'edit_ratings' => '编辑等级',
|
||
/*
|
||
|-------------------------------------------------
|
||
|Social login
|
||
|--------------------------------------------------
|
||
*/
|
||
'social-login' => '社会化登陆',
|
||
/*
|
||
|------------------------------------------------
|
||
| Language page
|
||
|------------------------------------------------
|
||
*/
|
||
'default' => '默认',
|
||
'language-settings' => '语言设置',
|
||
'iso-code' => 'ISO-代码',
|
||
'download' => '下载',
|
||
'upload_file' => '上传文件',
|
||
'enter_iso-code' => '输入ISO代码',
|
||
'eg.' => '例子',
|
||
'for' => 'for',
|
||
'english' => '英语',
|
||
'language-name' => '语言名字',
|
||
'file' => '文件',
|
||
'read-more' => '阅读更多.',
|
||
'enable_lang' => '启用.',
|
||
'add-lang-package' => '增加新语言包',
|
||
'package_exist' => '语言包已经存在.',
|
||
'iso-code-error' => '错误的ISO代码。输入正确的ISO代码.',
|
||
'zipp-error' => 'zip文件中有错误。Zip必须包含PHP文件.',
|
||
'upload-success' => '上传成功.',
|
||
'file-error' => '错误或无效的文件.',
|
||
'delete-success' => '语言包删除成功.',
|
||
'lang-doesnot-exist' => '语言包不存在.',
|
||
'active-lang-error' => '语言包在激活状态下无法删除.',
|
||
'language-error' => '语言包在目录中未发现.',
|
||
'lang-fallback-lang' => '不能删除系统备用的语言包',
|
||
/*
|
||
|--------------------------------------
|
||
| Plugin Settings
|
||
|--------------------------------------
|
||
*/
|
||
'add_plugin' => '增加插件',
|
||
'plugins' => '插件',
|
||
'upload' => '上传',
|
||
'plugins-list' => '插件列表',
|
||
'plugin-exists' => '插件已经存在',
|
||
'plugin-installed' => '插件安装成功.',
|
||
'plugin-path-missing' => '插件文件路径不存在',
|
||
'no-plugin-file' => '没有 ',
|
||
'plugin-config-missing' => '没有 <b>config.php or ServiceProvider.php</b>',
|
||
'plugin-info' => '你是程序员吗?我们鼓励您编写自己的插件，并为社区提供这些插件.',
|
||
'plugin-info-pro' => '检查pro版本可用的插件.',
|
||
'click-here' => '点击这里',
|
||
/*
|
||
|----------------------------------------------------------------------------------------
|
||
| Manage Pages [English(en)]
|
||
|----------------------------------------------------------------------------------------
|
||
|
|
||
| The following language lines are used in all Manage related issues to translate
|
||
| some words in view to English. You are free to change them to anything you want to
|
||
| customize your views to better match your application.
|
||
|
|
||
*/
|
||
'manage' => '管理',
|
||
/*
|
||
|--------------------------------------
|
||
| Help Topic index Page
|
||
|--------------------------------------
|
||
*/
|
||
'help_topics' => '帮助主题',
|
||
'topic' => '主题',
|
||
'type' => '类型',
|
||
'priority' => '优先',
|
||
'last_updated' => '最后更新',
|
||
'create_help_topic' => '创建帮助主题',
|
||
'action' => '操作',
|
||
/*
|
||
|--------------------------------------
|
||
| Help Topic Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'active' => '激活',
|
||
'disabled' => '禁用',
|
||
'public' => '公共的',
|
||
'private' => '私有的',
|
||
'parent_topic' => '父级主题',
|
||
'Custom_form' => '自定义表单',
|
||
'SLA_plan' => 'SLA 计划',
|
||
'sla-plans' => 'SLA 计划',
|
||
'auto_assign' => '自动分配',
|
||
'auto_respons' => '自动响应',
|
||
'ticket_number_format' => '工单编号格式化',
|
||
'system_default' => '系统默认',
|
||
'custom' => '自定义',
|
||
'internal_notes' => '内部笔记',
|
||
'select_a_parent_topic' => '选择一个父级主题',
|
||
'custom_form' => '自定义表单',
|
||
'select_a_form' => '选择一个表单',
|
||
'select_a_department' => '选择一个部门',
|
||
'departments' => '部门',
|
||
'select_a_priority' => '选择优先级',
|
||
'priorities' => '选择优先级',
|
||
'select_a_sla_plan' => '选择一个SLA计划',
|
||
'sla_plans' => 'SLA 计划',
|
||
'select_an_agent' => '选择一个代理',
|
||
'helptopic_created_successfully' => '帮助主题创建成功',
|
||
'helptopic_can_not_create' => '无法创建帮助主题',
|
||
'helptopic_updated_successfully' => '帮助主题更新成功',
|
||
'helptopic_can_not_update' => '无法更新帮助主题',
|
||
'you_cannot_delete_default_department' => '你不能删除默认部门',
|
||
'have_been_moved_to_default_help_topic' => '是否移动到默认主题',
|
||
'helptopic_deleted_successfully' => '成功删除帮助主题',
|
||
'make-default-helptopic' => '设置默认帮助主题',
|
||
/*
|
||
|--------------------------------------
|
||
| SLA plan Index Page
|
||
|--------------------------------------
|
||
*/
|
||
'sla_plans' => 'SLA 计划',
|
||
'create_SLA' => '创建一个 SLA',
|
||
'grace_period' => '宽限期',
|
||
'added_date' => '添加日期',
|
||
/*
|
||
|--------------------------------------
|
||
| SLA plan Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'transient' => '短暂',
|
||
'ticket_overdue_alert' => '工单过时提醒',
|
||
'sla_plan_created_successfully' => 'SLA 计划创建成功',
|
||
'sla_plan_can_not_create' => 'SLA plan 无法创建',
|
||
'sla_plan_updated_successfully' => 'SLA plan 更新成功',
|
||
'sla_plan_can_not_update' => 'SLA plan 无法更新',
|
||
'you_cannot_delete_default_department' => '你不能删除默认部分',
|
||
'have_been_moved_to_default_sla' => '移动到默认的 SLA',
|
||
'associated_department_have_been_moved_to_default_sla' => '关联的部门已被转移到默认SLA',
|
||
'associated_help_topic_have_been_moved_to_default_sla' => '关联的部门已被转移到默认SLA',
|
||
'sla_plan_deleted_successfully' => 'SLA 计划删除成功',
|
||
'sla_plan_can_not_delete' => 'SLA 计划无法删除',
|
||
'make-default-sla' => '设置默认SLA计划',
|
||
/*
|
||
|--------------------------------------
|
||
| Work Flow
|
||
|--------------------------------------
|
||
*/
|
||
'workflow' => '工作流程',
|
||
'ticket_workflow' => '工单工作流程',
|
||
'create_workflow' => '创建工作流',
|
||
'edit_workflow' => '编辑',
|
||
'updated' => '更新',
|
||
'target' => '目标',
|
||
'target_channel' => '目标频道',
|
||
'execution_order' => '执行顺序',
|
||
'target_channel' => '目标频道',
|
||
'workflow_rules' => '工作流规则',
|
||
'workflow_action' => '工作流操作',
|
||
'rules' => '规则',
|
||
'order' => '书怒',
|
||
'condition' => '条件',
|
||
'statement' => '声明',
|
||
'select_a_channel' => '选择一个频道',
|
||
'body' => '主题',
|
||
'select_one' => '选择一个',
|
||
'equal_to' => '等于',
|
||
'not_equal_to' => '不等于',
|
||
'contains' => '包含',
|
||
'does_not_contain' => '不包含',
|
||
'starts_with' => '开始于',
|
||
'ends_with' => '结束于',
|
||
'select_an_action' => '选择一个操作',
|
||
'reject_ticket' => '驳回工单',
|
||
'set_department' => '设置部门',
|
||
'set_priority' => '设置优先级',
|
||
'set_sla_plan' => '设置SLA计划',
|
||
'assign_team' => '分配团队',
|
||
'assign_agent' => '分配代理',
|
||
'set_help_topic' => '设置帮助主题',
|
||
'set_ticket_status' => '设置工单状态',
|
||
'workflow_created_successfully' => '工作流创建成功',
|
||
'workflow_updated_successfully' => '工作流更新成功',
|
||
'workflow_deleted_successfully' => '工作流删除成功',
|
||
/*
|
||
|--------------------------------------
|
||
| Form Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'title' => '标题',
|
||
'instruction' => '说明',
|
||
'label' => '标签',
|
||
'visibility' => '可见的',
|
||
'variable' => '变量',
|
||
'create_form' => '创建表单',
|
||
'forms' => '表单',
|
||
'form_name' => '表单名称',
|
||
'view_this_form' => '查看表单',
|
||
'delete_from' => '删除表单',
|
||
'are_you_sure_you_want_to_delete' => '你确信你想要删除表单吗',
|
||
'close' => '关闭',
|
||
'instructions' => '说明',
|
||
'instructions_on_creating_form' => '选择要添加到下面表单的字段类型，然后单击“类型”下拉。如果类型是select、checkbox或radio，不要忘记设置字段选项。用逗号分隔每个选项。完成创建表单后，可以单击“save form”按钮保存表单',
|
||
'form_properties' => '表单属性',
|
||
'adding_fields' => '增加字段中',
|
||
'click_add_fields_button_to_add_fields' => "点击 <b>'增加字段'</b> 按钮去增加字段",
|
||
'add_fields' => '增加字段',
|
||
'save_form' => '保存表单',
|
||
'label' => '标签',
|
||
'name' => '名称',
|
||
'type' => '类型',
|
||
'values(selected_fields)' => '值 (选择的字段)',
|
||
'required' => '必须',
|
||
'Action' => '操作',
|
||
'remove' => '移除',
|
||
'form_deleted_successfully' => '成功删除表单',
|
||
'successfully_created_form' => '成功创建表单',
|
||
'please_fill_form_name' => '请填写表单名字',
|
||
'category_inserted_successfully' => '分类插入成功',
|
||
'category_not_inserted' => '不能插入分类',
|
||
'category_updated_successfully' => '分类更新成功',
|
||
'category_not_updated' => '不能更新分类',
|
||
'category_deleted_successfully' => '分类删除成功',
|
||
'category_not_deleted' => '分类不能删除',
|
||
'article_inserted_successfully' => '',
|
||
'article_not_inserted' => '文章插入成功',
|
||
'article_updated_successfully' => '不能插入文章',
|
||
'article_not_updated' => '文章更新成功',
|
||
'article_deleted_successfully' => '不能更新文章',
|
||
'article_not_deleted' => '文章删除成功',
|
||
'article_can_not_deleted' => '文章不能被删除',
|
||
'page_created_successfully' => '页面创建成功',
|
||
'your_page_updated_successfully' => '页面更新成功',
|
||
'page_deleted_successfully' => '页面删除成功',
|
||
'settings_updated_successfully' => '设置更新成功',
|
||
'settings_can_not_updated' => '设置不能更新',
|
||
'can_not_process' => 'Can not process',
|
||
'comment_published' => '发布评论',
|
||
'comment_deleted' => '删除评论',
|
||
'publish_time' => '发布时间',
|
||
/*
|
||
|----------------------------------------------------------------------------------------
|
||
| Theme Pages [English(en)]
|
||
|----------------------------------------------------------------------------------------
|
||
|
|
||
| The following language lines are used in all Theme related issues to translate
|
||
| some words in view to English. You are free to change them to anything you want to
|
||
| customize your views to better match your application.
|
||
|
|
||
*/
|
||
'themes' => '主题',
|
||
/*
|
||
|--------------------------------------
|
||
| Footer Pages
|
||
|--------------------------------------
|
||
*/
|
||
'footer' => '页脚',
|
||
'footer1' => '页脚1',
|
||
'footer2' => '页脚2',
|
||
'footer3' => '页脚3',
|
||
'footer4' => '页脚4',
|
||
/*
|
||
|--------------------------------------
|
||
| Custom alert box
|
||
|--------------------------------------
|
||
*/
|
||
'ok' => 'Ok',
|
||
'cancel' => '取消',
|
||
'select-ticket' => '请选择工单.',
|
||
'confirm' => '你确定吗?',
|
||
'delete-tickets' => '删除工单',
|
||
'close-tickets' => '关闭工单',
|
||
'open-tickets' => '打开工单',
|
||
/*
|
||
|----------------------------------------------------------------------------------------
|
||
| Staff Pages [English(en)]
|
||
|----------------------------------------------------------------------------------------
|
||
|
|
||
| The following language lines are used in all Staff related issues to translate
|
||
| some words in view to English. You are free to change them to anything you want to
|
||
| customize your views to better match your application.
|
||
|
|
||
*/
|
||
'are_you_sure' => '你确定',
|
||
'staffs' => '职员',
|
||
'name' => '名称',
|
||
'user_name' => '用户名',
|
||
'status' => '状态',
|
||
'group' => '分组',
|
||
'department' => '部门',
|
||
'created' => '创建日期',
|
||
'lastlogin' => '最近登陆',
|
||
'createagent' => '创建代理',
|
||
'delete' => '删除',
|
||
'agents' => '代理',
|
||
'create' => '创建',
|
||
'edit' => '编辑',
|
||
'departments' => '部门',
|
||
'groups' => '分组',
|
||
'select_a_time_zone' => '选择时区',
|
||
'time_zones' => '时区',
|
||
/*
|
||
|--------------------------------------
|
||
| Staff Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'create_agent' => '创建代理',
|
||
'first_name' => '名字',
|
||
'last_name' => '姓氏',
|
||
'mobile_number' => '手机号码',
|
||
'agent_signature' => '代理签名',
|
||
'account_status_setting' => '账户状态设置',
|
||
'account_type' => '账户类型',
|
||
'admin' => '管理员',
|
||
'agent' => '代理',
|
||
'account_status' => '账户状态',
|
||
'locked' => '锁定',
|
||
'assigned_group' => '分配组',
|
||
'primary_department' => '主要部门',
|
||
'agent_time_zone' => '代理时区',
|
||
'day_light_saving' => '省电',
|
||
'limit_access' => '限制访问',
|
||
'directory_listing' => '目录列表',
|
||
'vocation_mode' => '职业模式',
|
||
'assigned_team' => '分配团队',
|
||
'agent_send_mail_error_on_agent_creation' => '发送邮件到代理时出错. 请检查邮件配置并重试',
|
||
'agent_creation_success' => '代理创建成功',
|
||
'failed_to_create_agent' => '代理创建失败',
|
||
'failed_to_edit_agent' => '代理编辑失败',
|
||
'agent_updated_sucessfully' => '代理更新成功',
|
||
'unable_to_update_agent' => '无法更新代理',
|
||
'agent_deleted_sucessfully' => '代理删除成功',
|
||
'this_staff_is_related_to_some_tickets' => '这些职员与一些工单有关',
|
||
'list_of_agents' => '列出代理',
|
||
'create_an_agent' => '创建代理',
|
||
'edit_an_agent' => '编辑代理',
|
||
/*
|
||
|--------------------------------------
|
||
| Department Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'create_department' => '创建部门',
|
||
'manager' => '管理者',
|
||
'ticket_assignment' => '工单分配',
|
||
'restrict_ticket_assignment_to_department_members' => '限制部门员工工单转让',
|
||
'outgoing_emails' => '外发邮件',
|
||
'outgoing_email' => '外发邮件',
|
||
'template_set' => '模版设置',
|
||
'auto_responding_settings' => '自动响应设置',
|
||
'disable_for_this_department' => '禁用这些部门',
|
||
'auto_response_email' => '自动响应邮件',
|
||
'recipient' => '接受人',
|
||
'group_access' => '访问组',
|
||
'department_signature' => '部门签名',
|
||
'list_of_departments' => '部门列表',
|
||
'create_a_department' => '创建部门',
|
||
'outgoing_email_settings' => '外发邮件设置',
|
||
'edit_department' => '编辑部门',
|
||
'select_a_sla' => '选择 SLA',
|
||
'select_a_manager' => '选择一个管理',
|
||
'department_created_sucessfully' => '部门创建成功',
|
||
'failed_to_create_department' => '部门创建失败',
|
||
'department_updated_sucessfully' => '部门更新成功',
|
||
'department_not_updated' => '部门无法更新',
|
||
'you_cannot_delete_default_department' => '你不能删除默认部门',
|
||
'have_been_moved_to_default_department' => '是否移动到默认部门',
|
||
'the_associated_helptopic_has_been_deactivated' => '相关的帮助主题已被停用',
|
||
'department_deleted_sucessfully' => '部门删除成功',
|
||
'department_can_not_delete' => '部门无法删除',
|
||
'select_a_department' => '选择部门',
|
||
'make-default-department' => '设置默认部门',
|
||
/*
|
||
|--------------------------------------
|
||
| Team Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'create_team' => '创建团队',
|
||
'team_lead' => '团队领导',
|
||
'assignment_alert' => '任务提醒',
|
||
'disable_for_this_team' => '禁用这个团队',
|
||
'teams' => '团队',
|
||
'list_of_teams' => '团队列表',
|
||
'create_a_team' => '创建团队',
|
||
'edit_a_team' => '编辑团队',
|
||
'teams_created_successfully' => '团队创建成功',
|
||
'teams_can_not_create' => '团队不能创建',
|
||
'teams_updated_successfully' => '团队更新成功',
|
||
'teams_can_not_update' => '团队无法更新',
|
||
'teams_deleted_successfully' => '团队删除成功',
|
||
'teams_can_not_delete' => '团队不能删除',
|
||
'select_a_team' => '选择团队',
|
||
'select_a_team_lead' => '选择团队领导',
|
||
'members' => '成员',
|
||
/*
|
||
|--------------------------------------
|
||
| Group Create Page
|
||
|--------------------------------------
|
||
*/
|
||
'create_group' => '创建分组',
|
||
'goups' => '分组',
|
||
'can_create_ticket' => '可以创建工单',
|
||
'can_edit_ticket' => '可以编辑工单',
|
||
'can_post_ticket' => '可以提交工单',
|
||
'can_close_ticket' => '可以关闭工单 ',
|
||
'can_assign_ticket' => '可以分配工单',
|
||
'can_transfer_ticket' => '可以传送工单',
|
||
'can_delete_ticket' => '可以删除工单',
|
||
'can_ban_emails' => '可以禁止邮件',
|
||
'can_manage_premade' => '可以管理半成品',
|
||
'can_manage_FAQ' => '可以管理常见问题',
|
||
'can_view_agent_stats' => '看一查看代理状态',
|
||
'department_access' => '部门权限',
|
||
'admin_notes' => '管理记录',
|
||
'group_members' => '组成员',
|
||
'group_name' => '组名称',
|
||
'select_a_group' => '选择组',
|
||
'create_a_group' => '创建组',
|
||
'edit_a_group' => '编辑组',
|
||
'group_created_successfully' => '组创建成功',
|
||
'group_can_not_create' => '组无法创建',
|
||
'group_updated_successfully' => '组更新成功',
|
||
'group_can_not_update' => '组无法更新',
|
||
'there_are_agents_assigned_to_this_group_please_unassign_them_from_this_group_to_delete' => '有分配到这个组的代理. 请先删除他们从这个组',
|
||
'group_cannot_delete' => '组不能被删除',
|
||
'group_deleted_successfully' => '组删除成功',
|
||
'group_cannot_delete' => '组不能被删除',
|
||
'failed_to_load_the_page' => '加载页面失败',
|
||
/*
|
||
|--------------------------------------
|
||
| SMTP Page
|
||
|--------------------------------------
|
||
*/
|
||
'driver' => '驱动',
|
||
'smtp' => 'SMTP',
|
||
'host' => '主机',
|
||
'port' => '端口',
|
||
'encryption' => '加密',
|
||
/*
|
||
|----------------------------------------------------------------------------------------
|
||
| Agent Panel [English(en)]
|
||
|----------------------------------------------------------------------------------------
|
||
|
|
||
| The following language lines are used in all Agent Panel related issues to translate
|
||
| some words in view to English. You are free to change them to anything you want to
|
||
| customize your views to better match your application.
|
||
|
|
||
*/
|
||
'agent_panel' => '代理面板',
|
||
'profile' => '简要描述',
|
||
'change_password' => '改变密码',
|
||
'sign_out' => '退出',
|
||
'Tickets' => '工单',
|
||
'ticket-details' => '工单详情',
|
||
'inbox' => '收件箱',
|
||
'my_tickets' => '我的工单',
|
||
'unassigned' => '未分配',
|
||
'trash' => '回收站',
|
||
'Updates' => '更新',
|
||
'no_new_updates' => '没有要更新的',
|
||
'check_for_updates' => '检查更新',
|
||
'update-version' => '更新版本',
|
||
'open' => '打开',
|
||
'inprogress' => 'Inprogress',
|
||
'inprogress_tickets' => 'Inprogress tickets',
|
||
'closed' => '关闭',
|
||
'Departments' => '部门',
|
||
'tools' => '工具',
|
||
'canned' => '取消',
|
||
'knowledge_base' => '基本知识',
|
||
'kb-settings' => '基础知识设置',
|
||
'loading' => '加载',
|
||
'ratings' => '评级',
|
||
'please_rate' => '请估价:',
|
||
'ticket_ratings' => '工单等级',
|
||
/*
|
||
|-----------------------------------------------
|
||
| Ticket
|
||
|-----------------------------------------------
|
||
*/
|
||
'ticket_created_successfully' => '工单创建成功',
|
||
'failed_to_create_a_new_ticket' => '创建新工单失败',
|
||
'your_ticket_have_been_closed' => '你的工单已经关闭',
|
||
'your_ticket_have_been_resolved' => '你的工单已经解决',
|
||
'your_ticket_have_been_opened' => '你的工单已经打开',
|
||
'your_ticket_have_been_moved_to_trash' => '你的工单被移到回收站了',
|
||
'this_email_have_been_banned' => '这个邮件被禁止了',
|
||
'ticket_updated_successfully' => '工单更新成功',
|
||
'you_have_successfully_replied_to_your_ticket' => '回复工单成功',
|
||
'for_some_reason_your_message_was_not_posted_please_try_again_later' => '由于某种原因，你的信息没有被发布。请稍后再试',
|
||
'for_some_reason_your_reply_was_not_posted_please_try_again_later' => '由于某种原因，你的回复没有被公布。请稍后再试',
|
||
'you_have_unassigned_your_ticket' => '你的工单没有分配',
|
||
'for_some_reason_your_request_failed' => '由于某些原因，你的请求失败',
|
||
'trash-delete-ticket' => '永久删除工单',
|
||
'trash-delete-title-msg' => '点击这里永久删除工单.',
|
||
'moved_to_trash' => '移动选择的工单到回收站.',
|
||
'tickets_have_been_closed' => '关闭选择的工单.',
|
||
'tickets_have_been_opened' => '打开选择的工单.',
|
||
'unable_to_fetch_emails' => '无法获取邮件',
|
||
'reply_content_is_a_required_field' => '回复内容是一个必填字段',
|
||
'internal_content_is_a_required_field' => '内部内容是必填字段',
|
||
/*
|
||
|-----------------------------------------------
|
||
| Profile
|
||
|-----------------------------------------------
|
||
*/
|
||
'view-profile' => '查看简介',
|
||
'edit-profile' => '编辑简介',
|
||
'user_information' => '用户信息',
|
||
'time_zone' => '时区',
|
||
'phone_number' => '电话号码',
|
||
'contact_information' => '联系信息',
|
||
'Profile-Updated-sucessfully' => '简介更新成功.',
|
||
'User-profile-Updated-Successfully' => '用户简介更新成功.',
|
||
'User-Created-Successfully' => '用户创建成功.',
|
||
/*
|
||
|-----------------------------------------------
|
||
| Dashboard
|
||
|-----------------------------------------------
|
||
*/
|
||
'dashboard' => '看板',
|
||
'line_chart' => '折线图',
|
||
'statistics' => '统计',
|
||
'opened' => '打开的',
|
||
'resolved' => '解决的',
|
||
'closed' => '关闭的',
|
||
'deleted' => '删除的',
|
||
'start_date' => '开始时间',
|
||
'end_date' => '结束时间',
|
||
'filter' => '过滤',
|
||
'report' => '报告',
|
||
'Legend' => '图例',
|
||
'total' => '总计',
|
||
'dashboard_reports' => '控制面板报告',
|
||
/*
|
||
|------------------------------------------------
|
||
|User Page
|
||
|------------------------------------------------
|
||
*/
|
||
'user_credentials' => '用户凭证',
|
||
'user_directory' => '用户目录',
|
||
'ban' => '禁止',
|
||
'user' => '用户',
|
||
'users' => '使用者',
|
||
'create_user' => '创建用户',
|
||
'edit_user' => '编辑用户',
|
||
'full_name' => '全名',
|
||
'mobile' => '移动电话',
|
||
'last_login' => '最后一次登录',
|
||
'user_profile' => '用户信息',
|
||
'assign' => '分配',
|
||
'open_tickets' => '打开工单',
|
||
'closed_tickets' => '关闭的工单',
|
||
'deleted_tickets' => '删除的工单',
|
||
'user_created_successfully' => '用户创建成功',
|
||
'user_updated_successfully' => '用户更新成功',
|
||
'profile_updated_sucessfully' => '用户信息更新成功',
|
||
'password_updated_sucessfully' => '密码更新成功',
|
||
'password_was_not_updated_incorrect_old_password' => '密码没有更新。旧密码不正确',
|
||
'the_user_has_been_removed_from_this_organization' => '用户已从这个组织中删除',
|
||
'user_report' => '用户报告',
|
||
'send_password_via_email' => '通过电子邮件发送密码',
|
||
'user_send_mail_error_on_user_creation' => '在向客户发送邮件时发生了一些错误。请检查邮件设置，然后再试一次',
|
||
'country_code' => '国家代码',
|
||
/*
|
||
|------------------------------------------------
|
||
|Organization Page
|
||
|------------------------------------------------
|
||
*/
|
||
'organizations' => '组织',
|
||
'organization' => '组织',
|
||
'organization_list' => '组织列表',
|
||
'view_organization_profile' => '视图组织信息',
|
||
'create_organization' => '创建组织',
|
||
'account_manager' => '客户经理',
|
||
'update' => '更新',
|
||
'please_select_an_organization' => '请选择一个组织',
|
||
'please_select_an_user' => '请选择一个用户',
|
||
'organization_profile' => '组织简介',
|
||
'organization-s_head' => '组织的头',
|
||
'select_department_manager' => '选择部门经理',
|
||
'select_organization_manager' => '选择组织管理',
|
||
'users_of' => '的用户',
|
||
'organization_created_successfully' => '组织成功创建',
|
||
'organization_can_not_create' => '无法创建组织',
|
||
'organization_updated_successfully' => '组织成功更新',
|
||
'organization_can_not_update' => '组织不能更新',
|
||
'organization_deleted_successfully' => '组织成功删除',
|
||
'report_of' => '…的报告',
|
||
'ticket_of' => '...的工单',
|
||
/*
|
||
|----------------------------------------------
|
||
| Ticket page
|
||
|----------------------------------------------
|
||
*/
|
||
'subject' => '主题',
|
||
'ticket_id' => '工单ID',
|
||
'priority' => '优先级',
|
||
'from' => '来自',
|
||
'last_replier' => '最后回复',
|
||
'assigned_to' => '分配给',
|
||
'last_activity' => '最后一个活动',
|
||
'answered' => '回复',
|
||
'assigned' => '已分配的',
|
||
'create_ticket' => '创建工单',
|
||
'tickets' => '工单',
|
||
'open' => '打开',
|
||
'Ticket_Information' => '工单信息',
|
||
'Ticket_Id' => '工单ID',
|
||
'User' => '用户',
|
||
'Unassigned' => '未分配的',
|
||
'unassigned-tickets' => '未分配的工单',
|
||
'generate_pdf' => '生成PDF',
|
||
'change_status' => '改变状态',
|
||
'more' => '更多',
|
||
'delete_ticket' => '删除工单',
|
||
'emergency' => '紧急情况',
|
||
'high' => '高级的',
|
||
'medium' => '中等的',
|
||
'low' => '低级的',
|
||
'sla_plan' => 'SLA计划',
|
||
'created_date' => '创建日期',
|
||
'due_date' => '到期日',
|
||
'last_response' => '最后答复',
|
||
'source' => '来源',
|
||
'last_message' => '最后一条消息',
|
||
'reply' => '回复',
|
||
'response' => '响应',
|
||
'reply_content' => '回复内容',
|
||
'attachment' => '附件',
|
||
'internal_note' => '内部注意',
|
||
'this_ticket_is_under_banned_user' => '这张工单禁止用户使用',
|
||
'ticket_source' => '工单来源',
|
||
'are_you_sure_to_ban' => '你确定禁止吗',
|
||
'whome_do_you_want_to_assign_ticket' => '你要把工单给谁',
|
||
'are_you_sure_you_want_to_surrender_this_ticket' => '你确定要退票吗',
|
||
'add_collaborator' => '添加合作者',
|
||
'search_existing_users' => '搜索现有的用户',
|
||
'add_new_user' => '增加新用户',
|
||
'search_existing_users_or_add_new_users' => '搜索存在的用户或增加一个新用户',
|
||
'search_by_email' => '通过邮件搜索',
|
||
'list_of_collaborators_of_this_ticket' => '工单合作者名单',
|
||
'submit' => '提交',
|
||
'max' => '最大文件大小',
|
||
'add_cc' => '添加抄送',
|
||
'recepients' => '收件人',
|
||
'select_a_canned_response' => '选择一个回应',
|
||
'assign_to' => '分配给',
|
||
'detail' => '详情',
|
||
'user_details' => '用户详情',
|
||
'ticket_option' => '工单选项',
|
||
'ticket_detail' => '工单详情',
|
||
'Assigned_To' => '分配给',
|
||
'locked-ticket' => '警告!此工单已被锁定 ',
|
||
'minutes-ago' => '……分钟前',
|
||
'access-ticket' => '警告!此工单已被锁定 ',
|
||
'minutes' => ' 分钟',
|
||
'in_minutes' => '在几分钟内',
|
||
'add_another_owner' => '添加一个拥有人',
|
||
'user-not-found' => '未找到的用户或用户是不活动的。再次尝试或添加一个新用户.',
|
||
'change-success' => '成功!这张工单的所属人已经换了.',
|
||
'user-exists' => '用户已经存在。试着搜索现有的用户.',
|
||
'valid-email' => '输入一个有效的电子邮件地址.',
|
||
'search_user' => '搜索用户',
|
||
'merge-ticket' => '合并工单',
|
||
'title' => '标题',
|
||
'merge' => '合并',
|
||
'select_tickets' => '选择工单去合并',
|
||
'select-pparent-ticket' => '选择父级工单',
|
||
'merge-reason' => '合并理由',
|
||
'no-reason' => '没有合并理由.',
|
||
'get_merge_message' => '此工单已合并',
|
||
'ticket_merged' => ' 此工单已合并了吗.',
|
||
'no-tickets-to-merge' => '此工单的拥有者已没有工单.',
|
||
'merge-error' => '一段时间后无法处理您的请求.',
|
||
'merge-success' => '工单合并成功.',
|
||
'merge-error2' => '选择工单去合并.',
|
||
'select-tickets-to merge' => '选择两个或更多的工单去合并.',
|
||
'different-users' => '选择不同用户的工单',
|
||
'clean-up' => '永久删除',
|
||
'hard-delete-success-message' => '工单已被永久删除.',
|
||
'overdue' => '过期的',
|
||
'overdue-tickets' => '过期的工单',
|
||
'change_owner_for_ticket' => '改变工单拥有者',
|
||
/*
|
||
|------------------------------------------------
|
||
|Tools Page
|
||
|------------------------------------------------
|
||
*/
|
||
'canned_response' => '录音响应',
|
||
'create_canned_response' => '创建录音响应',
|
||
'surrender' => '放弃',
|
||
'added_successfully' => '添加成功',
|
||
'updated_successfully' => '成功更新',
|
||
'user_deleted_successfully' => '用户删除成功',
|
||
'view' => '查看',
|
||
/*
|
||
|-----------------------------------------------
|
||
| Main text
|
||
|-----------------------------------------------
|
||
*/
|
||
'copyright' => '版权',
|
||
'all_rights_reserved' => '版权所有',
|
||
'powered_by' => '技术支持',
|
||
/*
|
||
|------------------------------------------------
|
||
|Guest-User Page
|
||
|------------------------------------------------
|
||
*/
|
||
'issue_summary' => '问题总结',
|
||
'contact' => '联系',
|
||
'issue_details' => '问题详情',
|
||
'contact_informations' => '联络信息',
|
||
'contact_details' => '联系详情',
|
||
'role' => '角色',
|
||
'ext' => '扩展',
|
||
'profile_pic' => '照片资料',
|
||
'agent_sign' => '代理签名',
|
||
'inactive' => '不活动的',
|
||
'male' => '男性',
|
||
'female' => '女性',
|
||
'old_password' => '旧密码',
|
||
'new_password' => '新密码',
|
||
'confirm_password' => '确认密码',
|
||
'gender' => '性别',
|
||
'ticket_number' => '工单编号',
|
||
'content' => '内容',
|
||
'edit_template' => '编辑模板',
|
||
'edit_status' => '编辑状态',
|
||
'create_status' => '创建状态',
|
||
'edit_details' => '编辑细节',
|
||
'edit_templates' => '编辑模版',
|
||
'activate_this_set' => '激活设置',
|
||
'show' => '显示',
|
||
'no_notification_available' => '没有通知',
|
||
//auto-close workflow
|
||
'close-msg1' => '工单自动关闭后的天数.',
|
||
'no_of_days' => '没几天',
|
||
'close-msg2' => '启用自动关闭工作流?',
|
||
'enable_workflow' => '启用工作流',
|
||
'send_email_to_user' => '给用户发送邮件',
|
||
'close-msg3' => '选择要关闭工单的状态.',
|
||
'close-msg4' => '发送电子邮件给用户自动关闭工单?',
|
||
'edit_status' => '编辑状态',
|
||
'list_of_status' => '状态列表',
|
||
'status_settings' => '状态设置',
|
||
'icon_class' => '图标类',
|
||
'close_ticket_workflow' => '关闭工单工作流',
|
||
'ratings_settings' => '等级设置',
|
||
'notification' => '通知',
|
||
'status_has_been_updated_successfully' => '状态更新成功',
|
||
'status_has_been_created_successfully' => '状态创建成功',
|
||
'status_has_been_deleted' => '状态已被删除',
|
||
'you_cannot_delete_this_status' => '状态无法删除',
|
||
'you_have_deleted_all_the_read_notifications' => '您已经删除了所有读取的通知',
|
||
'you_have_deleted_all_the_notification_records_since' => '您已经删除了所有的通知记录 ',
|
||
'ratings_updated_successfully' => '评级更新成功',
|
||
'ratings_can_not_be_created' => '评级不能被创建',
|
||
'successfully_created_this_rating' => '成功创建了这个评级',
|
||
'rating_deleted_successfully' => '评级成功删除',
|
||
//status msg
|
||
'status_msg1' => '如果您选择“是”，将向用户发送电子邮件通知.',
|
||
'notify_user' => '通知用户此状态?',
|
||
'deleted_status' => '这是已删除的工单状态吗?',
|
||
'resolved_status' => '这是已解决的工单状态吗?',
|
||
'status_msg3' => '选择"是",工单状态将会设置为已解决.',
|
||
'status_msg2' => '选择"是",工单状态将会设置为已删除.',
|
||
'rating-msg2' => '选择一个部门将这个等级限制在一个特定部门的门票或聊天。如果没有选择部门，评分将在所有部门中显示.',
|
||
'rating-msg3' => '如果您选择是，用户可以修改评级.',
|
||
'rating_restrict' => '将评级限制在一个部门',
|
||
'rating_change' => '允许用户更改评级?',
|
||
'security_msg1' => '当用户(主机)被锁定时显示的消息.',
|
||
'security_msg2' => '用户在主机/用户或计算机被锁在系统之外之前的登录尝试次数。设置为0以记录错误的登录尝试，而不锁定主机/用户.',
|
||
'security_msg3' => '主机或用户在登录失败后被禁止登录本网站的时间.',
|
||
'max_attempt' => '每个主机/用户的最大登录尝试',
|
||
'rating-msg1' => '可以给出的最大额定值。例如，如果选择了5，那么最低的评级将是1和最高的5.',
|
||
'enter_no_of_days' => '进入没有几天',
|
||
'template-types' => '模板类型',
|
||
'close-workflow' => '关闭工单工作流',
|
||
'template' => '，模版',
|
||
'rating_label' => '等级标签',
|
||
'display_order' => '显示排序',
|
||
'rating_scale' => '等计量表',
|
||
'rating_area' => '等级区域',
|
||
'modify' => '更改',
|
||
'rating_name' => '评级名字',
|
||
'add_user_to_this_organization' => '增加用户到组织',
|
||
'Tickets_of' => 'Tickets of',
|
||
'security' => '安全',
|
||
'security_settings' => '安全设置',
|
||
'lockouts' => '锁定',
|
||
'security_settings_saved_successfully' => '安全设置保存成功',
|
||
'manage_status' => '管理状态',
|
||
'notifications' => '通知',
|
||
'auto_close_workflow' => '自动关闭工作流',
|
||
'close_ticket_workflow_settings' => '关闭工单工作流设置',
|
||
'successfully_saved_your_settings' => '成功保存你的设置',
|
||
/*
|
||
|------------------------------------------------
|
||
| Notification Settings Pages
|
||
|------------------------------------------------
|
||
*/
|
||
'notification_settings' => '通知设置',
|
||
'delete_noti' => '删除所有读过的通知?',
|
||
'noti_msg1' => '删除通知日志的天数',
|
||
'noti_msg2' => '您可以输入要删除的数据库日志的天数，通知的历史将从指定的日期被删除.',
|
||
'del_all_read' => '删除所有已读的',
|
||
'You_have_deleted_all_the_read_notifications' => '您已经删除了所有读取的通知',
|
||
'view_all_notifications' => '查看所有通知',
|
||
/*
|
||
|------------------------------------------------
|
||
| Error Pages
|
||
|------------------------------------------------
|
||
*/
|
||
'not_found' => '未发现',
|
||
'oops_page_not_found' => 'Oops! 页面未发现',
|
||
'we_could_not_find_the_page_you_were_looking_for' => '我们找不到你要找的那一页',
|
||
'internal_server_error' => '内部服务器错误',
|
||
'be_right_back' => '马上回来',
|
||
'sorry' => '抱歉',
|
||
'we_are_working_on_it' => '我们正在改善',
|
||
'category' => '分类',
|
||
'addcategory' => '增加分类',
|
||
'allcategory' => '所有分类',
|
||
'article' => '文章',
|
||
'articles' => '文章',
|
||
'addarticle' => '增加文章',
|
||
'allarticle' => '所有文章',
|
||
'pages' => '页数',
|
||
'addpages' => '增加页数',
|
||
'allpages' => '所有页面',
|
||
'widgets' => '小工具',
|
||
'widget-settings' => '小工具设置',
|
||
'footer1' => '页脚 1',
|
||
'footer2' => '页脚 2',
|
||
'footer3' => '页脚 3',
|
||
'footer4' => '页脚 4',
|
||
'sidewidget1' => '侧边小部件 1',
|
||
'sidewidget2' => '侧边小部件 2',
|
||
'comments' => '评论',
|
||
'comments-list' => '评论列表',
|
||
'settings' => '设置',
|
||
'parent' => '父级',
|
||
'description' => '描述',
|
||
'enter_the_description' => '输入描述',
|
||
'publish' => '发布',
|
||
'publish_immediately' => '立刻发布',
|
||
'published' => '已发布',
|
||
'draft' => '草稿',
|
||
'create_a_category' => '创建分类',
|
||
'add' => '增加',
|
||
'social' => '社交',
|
||
'social-widget-settings' => '社交小工具设置',
|
||
'comment' => '评论',
|
||
'not_published' => '不发布',
|
||
'numberofelementstodisplay' => '要显示的元素的数量',
|
||
//======================================
|
||
'language' => '语言',
|
||
'save' => '保存',
|
||
'create' => '创建',
|
||
'dateformat' => '日期格式',
|
||
'slug' => 'Slug',
|
||
'read_more' => '查看全部',
|
||
'view_all' => '查看所有',
|
||
'categories' => '分类',
|
||
'need_more_support' => '需要更多支持',
|
||
'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => '如果你没有找到答案，请提交工单附加这个问题的描述',
|
||
'have_a_question?_type_your_search_term_here' => '有问题吗?在这里输入搜索词...',
|
||
'search' => '搜索',
|
||
'frequently_asked_questions' => '常见问题',
|
||
'leave_a_reply' => '留下回复',
|
||
'post_message' => '发布讯息',
|
||
/*
|
||
|--------------------------------------------------------------------------------------
|
||
| Client Panel [English(en)]
|
||
|--------------------------------------------------------------------------------------
|
||
| The following language lines are used in all Agent Panel related issues to translate
|
||
| some words in view to English. You are free to change them to anything you want to
|
||
| customize your views to better match your application.
|
||
|
|
||
*/
|
||
'home' => '主页',
|
||
'submit_a_ticket' => '提交工单',
|
||
'my_profile' => '个人信息',
|
||
'log_out' => '退出',
|
||
'forgot_password' => '忘记密码',
|
||
'create_account' => '创建账号',
|
||
'you_are_here' => '你在这',
|
||
'have_a_ticket' => '有个工单',
|
||
'check_ticket_status' => '检查工单状态',
|
||
'choose_a_help_topic' => '选择帮助主题',
|
||
'ticket_status' => '工单状态',
|
||
'post_comment' => '文章评论',
|
||
'plugin' => '插件',
|
||
'edit_profile' => '编辑资料',
|
||
'Send' => '发送',
|
||
'no_article' => '没有文章',
|
||
'profile_settings' => '资料设置',
|
||
'please_fill_all_required_feilds' => '请填充所有必填字段.',
|
||
'successfully_replied' => '回复成功',
|
||
'please_fill_some_data' => '请填充一些数据!',
|
||
'profile_updated_sucessfully' => '资料更新成功',
|
||
'password_updated_sucessfully' => '密码更新成功',
|
||
'password_was_not_updated_incorrect_old_password' => '密码未更新，请纠正你的旧密码',
|
||
'there_is_no_such_ticket_number' => '没有这样的工单编号',
|
||
"email_didn't_match_with_ticket_number" => '邮件无法匹配到工单',
|
||
'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => '我们通过邮箱发送你们一个邮件，点击连接查看工单',
|
||
'no_records_on_publish_time' => '在发布时间内没有记录',
|
||
'your_details_send_to_system' => '你的资料发送到系统',
|
||
'your_details_can_not_send_to_system' => '你的资料没有发送到系统',
|
||
'your_comment_posted' => '你评论了文章',
|
||
'sorry_not_processed' => '抱歉没进程',
|
||
'profile_updated_sucessfully' => '资料更新成功',
|
||
'password_was_not_updated' => '密码未更新',
|
||
'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => '抱歉，你的工单令牌失效! 请尝试重新发送连接请求',
|
||
'sorry_you_are_not_allowed_token_expired' => '抱歉，不允许，令牌实效!',
|
||
'thank_you_for_your_rating' => '谢谢你的评价!',
|
||
'your_ticket_has_been' => 'Your ticket has been',
|
||
'failed_to_send_email_contact_administrator' => '邮件发送失败，请联系系统管理员',
|
||
/*
|
||
* |---------------------------------------------------------------------------------------
|
||
* |API settings
|
||
* |----------------------------------------------------------------------------------
|
||
* |The following lanuage line used to get english traslation of api settings in admin panel
|
||
* |
|
||
* |
|
||
*/
|
||
'webhooks' => 'Webhooks',
|
||
'enter_url_to_send_ticket_details' => '输入url发送邮件细节',
|
||
'api' => 'API',
|
||
'api_key' => 'API key',
|
||
'api_key_mandatory' => 'API key 托管',
|
||
'api_configurations' => 'API ',
|
||
'generate_key' => '生成钥匙',
|
||
'api_settings' => 'API 设置',
|
||
/*
|
||
* -----------------------------------------------------------------------------
|
||
* Error log and debugging settings
|
||
* --------------------------------------------------------------------------
|
||
*
|
||
*/
|
||
'error-debug' => '错误日志与debug',
|
||
'debug-options' => 'debug 选项',
|
||
'view-logs' => '查看错误日志',
|
||
'not-authorised-error-debug' => '你无权访问URl',
|
||
'error-debug-settings' => '错误与debug设置',
|
||
'debugging' => 'debug模式',
|
||
'bugsnag-debugging' => '发送应用崩溃报告，帮助瓢虫改善Faveo',
|
||
'error-debug-settings-saved-message' => '错误与debug配置保存成功',
|
||
'error-debug-settings-error-message' => '你没做任何改变.',
|
||
'error-logs' => '错误日志',
|
||
/* ---------------------------------------------------------------------------------------
|
||
* Latest update 16-06-2016
|
||
* -----------------------------------------------------------------------------------
|
||
*/
|
||
'that_email_is not_available_in_this_system' => '无效的邮件在系统中',
|
||
'use_subject' => '使用主题',
|
||
'reopen' => '重新打开',
|
||
'invalid_attempt' => '无效的尝试',
|
||
/* ---------------------------------------------------------------------------------------
|
||
* Latest update 27-07-2016
|
||
* -----------------------------------------------------------------------------------
|
||
*/
|
||
'queue' => '队列',
|
||
'queues' => '队列',
|
||
/* * -------------------------------------------------------------------------------------------------
|
||
* OTP messages body to send to user while registering, resetting passwords
|
||
* --------------------------------------------------------------------------------------------------
|
||
*/
|
||
'hello' => 'Hello',
|
||
'reset-link-msg' => ",\r\n这里是重新设置密码连接.\r\n",
|
||
'otp-for-your' => ",\r\n你的OTP",
|
||
'account-verification-is' => '帐户验证',
|
||
'extra-text' => ".\r\n你能登陆你的账户用OTP或点击我们发送到你邮箱的这个连接.",
|
||
'otp-not-sent' => '在发送OTP时，我们遇到一些问题，请稍后尝试.',
|
||
/* * -------------------------------------------------------------------------------------------
|
||
* Ticket number settings 03-08-2016
|
||
* ------------------------------------------------------------------------------------------
|
||
*/
|
||
'format' => '格式',
|
||
'ticket-number-format' => '此设置用于生成票号。使用要放置数字的哈希符号(\' # \')和要放置字符的美元符号(\' $ \')。任何其他文本的数字格式将被保留. ',
|
||
'ticket-number-type' => '选择一个序列，从中得到新的票号。系统默认有一个递增序列和一个随机序列',
|
||
/* * ----------------------------------------------------------------------------------------------------
|
||
* Social media integration
|
||
* ---------------------------------------------------------------------------------------------------------
|
||
*/
|
||
'client_id' => '客户id',
|
||
'client_secret' => '客户密钥',
|
||
'redirect' => '跳转URL',
|
||
'details' => '详情',
|
||
'social-media' => '社会媒体',
|
||
/* * ----------------------------------------------------------------------------------------------
|
||
* Report
|
||
* ----------------------------------------------------------------------------------------------
|
||
*/
|
||
'report' => '报告',
|
||
'Report' => '报告',
|
||
'start_date' => '开始日期',
|
||
'end_date' => '结束日期',
|
||
'select' => '选择',
|
||
'generate' => '生成',
|
||
'day' => '天',
|
||
'week' => '周',
|
||
'month' => '月',
|
||
'Currnet_In_Progress' => '当前进程',
|
||
'Total_Created' => '共计创建',
|
||
'Total_Reopened' => '共计重新打开',
|
||
'Total_Closed' => '共计关闭',
|
||
'tabular' => '表格式的',
|
||
'reopened' => '重新打开',
|
||
/* ---------------------------------------------------------------------------------------
|
||
* Ticket Priority
|
||
* -----------------------------------------------------------------------------------
|
||
*/
|
||
'ticket_priority' => '工单优先级',
|
||
'priority' => '优先级',
|
||
'priority_desc' => '优先级描述',
|
||
'priority_urgency' => '优先级紧急状况',
|
||
'priority_id' => '优先级 Id',
|
||
'priority_color' => '优先级颜色',
|
||
'ispublic' => '是否发布',
|
||
'is_default' => '默认',
|
||
'create_ticket_priority' => '创建工单优先级',
|
||
'agent_notes' => '代理说明',
|
||
'select_priority' => '选择优先级',
|
||
'normal' => '常规',
|
||
'ispublic' => '可见性',
|
||
'make-default-priority' => '设置默认优先级',
|
||
'priority_successfully_created' => '优先级创建成功',
|
||
'priority_successfully_updated' => '优先级更新成功',
|
||
'delete_successfully' => '删除成功',
|
||
'user_priority_status' => '用户优先级状态',
|
||
'current' => '当前:',
|
||
'active_user_can_select_the_priority_while_creating_ticket' => '活动用户可以在创建票据时选择优先级',
|
||
/* --------------------------------------------------------------------------------------------
|
||
* Approval Updated
|
||
* --------------------------------------------------------------------------------------------
|
||
*/
|
||
'approval' => '批准',
|
||
'approval_tickets' => '提准工单',
|
||
'approve' => '批准',
|
||
'approval_request' => '批准请求',
|
||
'approvel_ticket_list' => '批准工单列表',
|
||
'approval_settings' => '批准设置',
|
||
'close_all_ticket_for_approval' => '关闭所有批准的工单',
|
||
'approval_settings-created-successfully' => '批准设置创建成功',
|
||
/* --------------------------------------------------------------------------------------------
|
||
* Followup Updated
|
||
* --------------------------------------------------------------------------------------------
|
||
*/
|
||
'followup' => '跟踪',
|
||
'followup_tickets' => '追踪工单',
|
||
'followup_Notification' => '后续通知',
|
||
/*
|
||
* --------------------------------------------------------------------------------------------
|
||
* Updated 6-9-2016
|
||
* ---------------------------------------------------------------------------------------
|
||
*/
|
||
'not-available' => '无法使用',
|
||
/* --------------------------------------------------------------------------------------------
|
||
* User Module
|
||
* --------------------------------------------------------------------------------------------
|
||
*/
|
||
'agent_report' => '代理报告',
|
||
'assign_tickets' => '分配工单',
|
||
'delete_agent' => '删除代理',
|
||
'delete_user' => '删除用户',
|
||
'confirm_deletion' => 'Confirm deletion',
|
||
'delete_all_content' => '删除所有内容',
|
||
'agent_profile' => '代理文档',
|
||
'change_role_to_admin' => '改变角色到管理',
|
||
'change_role_to_user' => '改变角色到用户',
|
||
'change_role_to_agent' => '改变角色到代理',
|
||
'change_password' => '改变密码',
|
||
'role_change' => '角色改变',
|
||
'password_generator' => '密码生成器',
|
||
'department' => '部门',
|
||
'duetoday' => '今天到期',
|
||
'today-due_tickets' => '今天的到期工单',
|
||
'password_change_successfully' => '密码修改成功',
|
||
'role_change_successfully' => '角色删除成功',
|
||
'user_delete_successfully' => '用户删除成功',
|
||
'agent_delete_successfully' => '代理删除成功',
|
||
'select_another_agent' => '选择另一个代理',
|
||
'agent_delete_successfully_and_ticket_assign_to_another_agent' => '代理删除成功并且已分配给另一代理',
|
||
'deleted_user' => '删除用户',
|
||
'deleted_user_directory' => '删除用户目录',
|
||
'restore' => '修复',
|
||
'user_restore_successfully' => '用户修复成功',
|
||
/* * * updates 7-6-2018** */
|
||
'apply' => 'Apply',
|
||
/* updates 7-6-2018 * */
|
||
'sort-by' => '排序',
|
||
'created-at' => '创建在',
|
||
'or' => '或',
|
||
'activate' => '激活',
|
||
'system-email-not-configured' => '我们无法处理电子邮件请求，因为系统没有配置电子邮件发送。请联系并报告系统管理员.',
|
||
'assign-ticket' => '分配工单',
|
||
'can-not-inactive-group' => '不能使组无效，因为组中分配了代理。请将这些代理分配给另一组，然后再试一次.',
|
||
'internal-note-has-been-added' => '内注已增加到工单',
|
||
'active-users' => '激活用户',
|
||
'deleted-users' => '删除用户',
|
||
'view-option' => '查看选项',
|
||
'accoutn-not-verified' => '用户账号未验证',
|
||
'enabled' => '启用',
|
||
'disabled' => '禁用',
|
||
'user-account-is-deleted' => '用户账号删除成功.',
|
||
'restore-user' => '修复用户账号',
|
||
'delete-account-caution-info' => '请注意，这个帐户可能在系统中仍然有打开的工单.',
|
||
'reply-can-not-be-empty' => '回复是空的，请输入回复消息.',
|
||
//update 18-12-2016
|
||
'account-created-contact-admin-as-we-were-not-able-to-send-opt' => '你的账户创建成功.请联系管理员去激活.',
|
||
//update 19-12-2016
|
||
'only-agents' => '代理用户',
|
||
'only-users' => '客户端用户',
|
||
'banned-users' => '禁用的用户',
|
||
'inactive-users' => '激活的用户',
|
||
'all-users' => '所有用户',
|
||
'search' => '搜索...',
|
||
//update 21-12-2016
|
||
'selected-user-is-already-the-owner' => '选择的用户已经是工单的拥有者.',
|
||
//update 1-2-2017
|
||
'system-outgoing-incoming-mail-not-configured' => '你没有配置系统邮件. Faveo 无法发送邮件给用户.',
|
||
'confihure-the-mail-now' => '点击这里配置邮箱.',
|
||
'system-mail-not-configured-agent-message' => '系统传入和传出的电子邮件设置没有配置。请联系管理.',
|
||
// arindam-14.2.2017
|
||
// sla
|
||
'min' => '分',
|
||
'hours' => '时',
|
||
'days' => '天',
|
||
'months' => '月',
|
||
'year' => '年',
|
||
// department change
|
||
'change_department' => '改变部门',
|
||
'ticket_department_successfully_changed' => '成功改变工单部门',
|
||
'select_another_department' => '选择另一个部门',
|
||
// status
|
||
/* * ----------------------------------------------------------------
|
||
* Status
|
||
* ----------------------------------------------------------------
|
||
*/
|
||
'client' => '客户',
|
||
'send_email' => '发送邮件',
|
||
'visibility_to_client' => '可见客户',
|
||
'purpose_of_status' => '目标状态',
|
||
'status_to_display' => '展示状态',
|
||
'icon_color' => '图表颜色',
|
||
/* * --------------------------------------------------------------------------------------------
|
||
* Status
|
||
* --------------------------------------------------------------------------------------------
|
||
*/
|
||
'visible_to_client' => '可见客户',
|
||
'icon' => '图表',
|
||
'none' => '没有',
|
||
'allow_client' => '允许客户',
|
||
'if_yes_status_name_will_be_displayed' => '如果是，将显示状态名',
|
||
'if_yes_then_clients_can_choose_this_status' => '如果是，客户能选择这个状态',
|
||
'purpose_of_status_will_perform_the_action_to_be_applied_on_the_status_selection' => '状态的目的将执行应用于状态选择的操作',
|
||
'this_message_will_be_displayed_in_the_thread_as_internal_note' => '此消息将作为内部通知显示在线程中',
|
||
'make_system_default_for_selected_purpose' => '为选择的目标设置系统默认值',
|
||
'this_status_will_be_displayed_to_client_if_visibility_of_client_chosen_no' => '状态将会显示到客户端，如果客户选择的是no',
|
||
'tick_who_all_to_send_notification' => '发送通知',
|
||
'Default' => '默认',
|
||
'unable_to_change_the_purpose_of_status_there_are_tickets_with_this_status' => '不能改变工单状态，正在被使用.',
|
||
'you_cannot_delete_a_default_ticket_status' => '不能删除默认的状态',
|
||
'associated_tickets_moved_to_default_status' => '相关工单已移动到默认状态',
|
||
'status_deleted_successfully' => '状态删除成功',
|
||
'have_been_marked_as' => '已被标记作为',
|
||
'have_been_deleted_forever' => '永久删除',
|
||
'related_tickets_moved_to_default_status' => '相关工单已移动到默认状态',
|
||
//updates 22-2-2017
|
||
'invalid-date-range' => '无效的日期范围',
|
||
//updates 14-4-2017
|
||
'notification.priority.update' => '更新被 :agent - 排序改变从 :old 到 :new',
|
||
'notification.source.update' => '更新被 :agent - 来源改变从 :old 到 :new',
|
||
'notification.title.update' => '更新被 :agent - 标题改变从 :old 到 :new',
|
||
'notification.helptopic.update' => '更新被 :agent - 帮助改变从 :old 到 :new',
|
||
'notification.sla.update' => '更新被 :agent - Sla改变从 :old 到 :new',
|
||
'notification.status.update' => '更新被 :agent - 状态改变从 :old 到 :new',
|
||
'notification.assign.update' => '分配被 :agent - 工单 分配给 :new',
|
||
'notification.user.update' => '工单所有权更改被 :agent - 从 :old 到 :new',
|
||
'notification.department.update' => '更新被 :agent - 部门改变从 :old 到 :new',
|
||
'created.ticket' => '一个新工单 :subject 已经创建',
|
||
'mode' => '模式',
|
||
'new_internal_activity_alert' => '新网络激活提醒',
|
||
'sms' => 'Sms',
|
||
'agent' => '代理',
|
||
'all_department_manager' => '所有部门管理',
|
||
'all_team_lead' => '所有团队领导',
|
||
'registration_notification' => '登记通知',
|
||
'reply_notification' => '回复通知',
|
||
'notification.update' => ':model 设置为 :new 从 :old',
|
||
'notification.update.inapp' => ':model 设置为 :new 从 :old 在 <b>:ticket</b>',
|
||
'notification.assigned' => '已分配工单到 :new',
|
||
'notification.assigned.inapp' => '已分配工单 <b>:ticket</b> 到 :new',
|
||
'notification.assigned.myself' => '工单已分配给他自己',
|
||
'notification.assigned.myself.inapp' => ' 已经分配<b>:ticket</b> 给他自己',
|
||
'notification.duedate' => '工单 :model 在 :new',
|
||
'notification.duedate.inapp' => '工单 :model 在 :new',
|
||
'notification.note' => '新 :model 已增加 - :new',
|
||
'notification.note.inapp' => '增加 :model 在 <b>:ticket</b> - :new',
|
||
'agent_reply' => '代理回复',
|
||
'client_reply' => '客户端回复',
|
||
'new-user-register' => '已注册',
|
||
'reply.notification' => '这个回答在 <b>:title</b>',
|
||
'custom-format' => '自定义个是',
|
||
'assigned_agent' => '指定代理',
|
||
'in_app_system' => '通知',
|
||
'new_ticket_confirmation_alert' => '新工单确认',
|
||
'registration_verification' => '注册验证',
|
||
'client' => '哭护短',
|
||
'sla_alert' => 'SLA 弹出',
|
||
// mobile OTP verification screen
|
||
'verification_channel' => '验证频道',
|
||
'verify-mobile' => '验证手机号码',
|
||
'send_otp' => '发送 OTP',
|
||
'enter-otp-message-to-users' => '我们已经发送OTP到你的手机,请验证你的OTP.',
|
||
'edit_number' => '编辑号码',
|
||
'enter_different_number' => '输入新号码或更新',
|
||
'otp_sending_message' => '稍等，我们正在发送OTP到你的电话',
|
||
'mobile_number_already_verified' => '电话号码已被另一个用户关联.',
|
||
'error-sms-service-not-active' => '失败去发送OTP作为 SMS 服务无效.',
|
||
'otp-can-not-be-verified' => '发送OTP失败，请稍后重试',
|
||
'otp-sent-successfully' => 'OTP 发送成功',
|
||
//updated 7-6-2018
|
||
'filter_tickets' => '过滤工单',
|
||
'account_active' => '激活账号',
|
||
'user_account_not_active' => '用户账号未激活',
|
||
'user_account_is_active' => '用户账户是激活的',
|
||
'user_has_not_verified_email' => '用户没有验证邮箱地址',
|
||
'user_email_is_verified' => '用户邮箱地址已验证',
|
||
'user_mobile_is_verified' => '用户联系电话已验证',
|
||
'user_has_not_verified_email' => '用户未验证联系电话',
|
||
'email_verify' => '邮箱验证',
|
||
'mobile_verify' => '手机验证',
|
||
'status_updated_successfully' => '状态更新成功',
|
||
'ticket_type' => '工单类型',
|
||
'plugin_updated_successfully' => '差价更新成功',
|
||
'on' => '打开',
|
||
'off' => '关闭',
|
||
'new_requester_added' => '增加新请求',
|
||
'list of ticket types' => '工单类型列表',
|
||
'ticket_type_name' => '类型名称',
|
||
'type_desc' => '类型描述',
|
||
'create_ticket_type' => '创建工单类型',
|
||
'create_new_ticket_type' => '创建新的工单类型',
|
||
'ticket_type_saved_successfully' => '工单类型保存成功',
|
||
'make-default-type' => '设置默认类型',
|
||
'edit_ticket_type' => '编辑工单类型',
|
||
'ticket_type_updated_successfully' => '工单类型更新成功',
|
||
'ticket_type_deleted_successfully' => '工单类型删除成功',
|
||
'create_new_ticket' => '创建工单',
|
||
];
|