2271 lines
124 KiB
PHP
2271 lines
124 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Tickets')
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class="active"
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@stop
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@section('ticket-bar')
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active
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@stop
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@section('PageHeader')
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<h1>{{Lang::get('lang.ticket-details')}}</h1>
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@stop
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<?php
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$user = App\User::where('id', '=', $tickets->user_id)->first();
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$assignedto = App\User::where('id', '=', $tickets->assigned_to)->first();
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$agent_group = Auth::user()->assign_group;
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$group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where('group_status', '=', '1')->first();
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?>
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@section('sidebar')
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<li class="header">{!! Lang::get('lang.Ticket_Information') !!} </li>
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<li>
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<a href="">
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<span>{!! Lang::get('lang.Ticket_Id') !!} </span>
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</br><b>#{{$tickets->ticket_number}}</b>
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</a>
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</li>
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<li>
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<a href="{!! URL('user/'.$user->id) !!}">
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<span>{!! Lang::get('lang.User') !!} </span>
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</br><i class="fa fa-user"></i> <b>{{$user->user_name}}</b>
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</a>
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</li>
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<li >
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@if($tickets->assigned_to > 0)
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<a href="{!! URL('user/'.$tickets->assigned_to) !!}">
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<span>{!! Lang::get('lang.Assigned_To') !!} </span>
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</br> {{$assignedto->first_name}}
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</a>
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@else
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<a href="">
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<span>{!! Lang::get('lang.Unassigned') !!} </span>
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</a>
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@endif
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</li>
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<li class="header">
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{!! Lang::get('lang.ticket_ratings') !!}
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</li>
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<li>
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<?php $ratings = App\Model\helpdesk\Ratings\Rating::orderby('display_order')->get(); ?>
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@foreach($ratings as $rating)
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@if($rating->rating_area == 'Helpdesk Area')
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<?php
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$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
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if ($rating_value == null) {
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$ratingval = '0';
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} else {
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$ratingval = $rating_value->rating_value;
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}
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?>
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<a href="#">
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{!! $rating->name !!}:
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<small class="pull-right">
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<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
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<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
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<?php } ?>
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</small>
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</a>
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@else
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<?php
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$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->avg('rating_value');
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if ($rating_value == null) {
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$avg_rating = '0';
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} else {
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$avg_rate = explode('.', $rating_value);
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$avg_rating = $avg_rate[0];
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}
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?>
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<a href="#">
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{!! $rating->name !!}:
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<small class="pull-right">
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<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
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<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($avg_rating == $i) ? 'checked' : '' ?> />
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<?php } ?>
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</small>
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</a>
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@endif
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@endforeach
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</li>
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@stop
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<?php
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if ($thread->title != "") {
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$title = wordwrap($thread->title, 70, "<br>\n");
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} else {
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$title = "";
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}
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?>
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@section('content')
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<h3 class="box-title" id="refresh2"><i class="fa fa-user"> </i> {!! $thread->getSubject() !!}</h3>
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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<?php
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Event::fire(new \App\Events\TicketBoxHeader($user->id));
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if ($group->can_edit_ticket == 1) {
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?>
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<button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
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<?php } ?>
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<?php if ($group->can_assign_ticket == 1) { ?>
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<button type="button" class="btn btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
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<?php } ?>
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@if($tickets->assigned_to == Auth::user()->id)
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<button type="button" id="surrender_button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
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@endif
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<?php Event::fire('show-add-event-btn', array()); ?>
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<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li id="open"><a href="#"><i class="fa fa-folder-open-o" style="color:red;"> </i>{!! Lang::get('lang.open') !!}</a></li>
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<?php if ( $tickets_approval->status==7) {?>
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@if(Auth::user()->role == 'admin')
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<li id="approval_close"><a href="#"><i class="glyphicon glyphicon-thumbs-up" style="color:red;"> </i>{!! Lang::get('lang.approval') !!}</a></li>
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@endif
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<?php } ?>
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<?php if ( $tickets_approval->status==3) {?>
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<?php if ($group->can_edit_ticket == 1) {?>
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<li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<?php } ?>
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<?php } ?>
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<?php if ( $tickets_approval->status==1) {?>
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<?php if ($group->can_edit_ticket == 1) {?>
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<li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<?php } ?>
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<?php } ?>
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<li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i>{!! Lang::get('lang.resolved') !!} </a></li>
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</ul>
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</div>
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<?php if ($group->can_delete_ticket == 1 || $group->can_ban_email == 1) { ?>
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<div id="more-option" class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
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{!! Lang::get('lang.more') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu pull-right">
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<li data-toggle="modal" data-target="#ChangeOwner"><a href="#"><i class="fa fa-users" style="color:green;"> </i>Change Owner</a></li>
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@if($tickets->status != 3 && $tickets->status != 2)
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<li data-toggle="modal" data-target="#MergeTickets"><a href="#"><i class="fa fa-code-fork" style="color:teal;"> </i>{!! Lang::get('lang.merge-ticket') !!}</a></li>
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@endif
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<?php if ($group->can_delete_ticket == 1) { ?>
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<li id="delete"><a href="#"><i class="fa fa-trash-o" style="color:red;"> </i>{!! Lang::get('lang.delete_ticket') !!}</a></li>
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<?php }
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?>
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<?php if ($group->can_ban_email == 1) { ?>
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<li data-toggle="modal" data-target="#banemail"><a href="#"><i class="fa fa-ban" style="color:red;"></i>{!! Lang::get('lang.ban_email') !!}</a></li>
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<?php }
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?> </ul>
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</div>
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<?php }
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?>
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</div>
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</div>
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<!-- ticket details Table -->
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<div class="box-body">
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<div id="alert11" class="alert alert-success alert-dismissable" style="display:none;">
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<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-success1"></div>
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</div>
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<div id="alert12" class="alert alert-warning alert-dismissable" style="display:none;">
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<button id="dismiss12" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-warning"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-warning1"></div>
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</div>
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<div id="alert13" class="alert alert-danger alert-dismissable" style="display:none;">
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<button id="dismiss13" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-danger1"></div>
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</div>
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<div class="row">
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<section class="content" >
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<div class="col-md-12">
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
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?>
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<div class="callout callout-{{$priority->priority_color}}" style = 'background-color:{{$priority->priority_color}}; color:#F9F9F9'>
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
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?>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s'));
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate) }}
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</div>
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</div>
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</div>
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</div>
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<div id="show2" style="display:none;">
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<div class="col-md-4">
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</div>
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<div class="col-md-4">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div>
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</div>
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<div id="hide2">
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<div class="col-md-6">
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<table class="table table-hover">
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<div id="refresh">
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<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?><td title="{{$status->properties}}">{{$status->name}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first(); ?><td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{str_limit($user->email,30)}}</td></tr>
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@if($user->ban > 0) <tr><td style="color:orange;"><i class="fa fa-warning"></i><b>
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{!! Lang::get('lang.this_ticket_is_under_banned_user')!!}</td><td></td></tr>@endif
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</div>
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</table>
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</div>
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<div class="col-md-6">
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<?php
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$user_phone = App\User::where('mobile', '=', $thread->user_id)->first();
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$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->where('is_internal', '=', 0)->max('id');
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$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->where('is_internal', '=', 0)->first();
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$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == "user") {
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$rep = "#F39C12";
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$username = $LastResponse->first_name . " " . $LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->first_name == '') {
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$username = $LastResponse->user_name;
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} } else {
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$rep = "#000";
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$username = $LastResponse->first_name . " " . $LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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if ($tickets->source > 0) {
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$ticket_source = App\Model\helpdesk\Ticket\Ticket_source::where('id', '=', $tickets->source)->first();
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$ticket_source = $ticket_source->value;
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} else
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$ticket_source = $tickets->source;
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?>
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<table class="table table-hover">
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<div id="refresh3">
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@if($user->phone_number !=null)<tr><td><b>{!! Lang::get('lang.phone') !!}:</b></td> <td>{{$user->phone_number}}</td></tr>@endif
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@if($user->mobile !=null)<tr><td><b>{!! Lang::get('lang.mobile') !!}:</b></td> <td>{{$user->ext . $user->mobile}}</td></tr>@endif
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<tr><td><b>{!! Lang::get('lang.source') !!}:</b></td> <td>{{$ticket_source}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{str_limit($username,30)}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.organization') !!}:</b></td> <td>{!!$LastResponse->getOrgWithLink()!!}</td></tr>
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<?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>
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</div>
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</table>
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</div>
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</div>
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</section>
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</div>
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</div>
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</div>
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<?php Event::fire('ticket.timeline.marble',array($TicketData));?>
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<div id="gifshow" style="display:none">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
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</div> <!-- added 05/05/2016-->
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<div id="resultdiv">
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</div>
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<div class='row'>
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<div class='col-xs-12'>
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<div class="nav-tabs-custom">
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<ul class="nav nav-tabs">
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<li class="active"><a href="#General" data-toggle="tab" style="color:#27C116;" id="aa"><i class="fa fa-reply-all"> </i> {!! Lang::get('lang.reply') !!}</a></li>
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<li><a href="#Internal" data-toggle="tab" style="color:#0495FF;" id="bb"><i class="fa fa-file-text"> </i> {!! Lang::get('lang.internal_notes') !!}</a></li>
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<!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
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</ul>
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<div class="tab-content">
|
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<div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
|
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<button id="dismiss21" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
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<div id="message-success2"></div>
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</div>
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<div id="alert22" class="alert alert-warning alert-dismissable" style="display:none;">
|
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<h4><i class="icon fa fa-warning"></i>{!! Lang::get('lang.alert') !!}!</h4>
|
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<div id="message-warning2"></div>
|
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</div>
|
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<div id="alert23" class="alert alert-danger alert-dismissable" style="display:none;">
|
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<button id="dismiss23" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<i class="icon fa fa-ban"></i><b>{!! Lang::get('lang.alert') !!} !</b>
|
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<div id="message-danger2"></div>
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</div>
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<div class="tab-pane active" id="General">
|
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<!-- ticket reply -->
|
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<div id="show3" style="display:none;">
|
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<div class="col-md-4">
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</div>
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<div class="col-md-4">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
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</div>
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</br>
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</br>
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</br>
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</br>
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</br>
|
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</br>
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</br>
|
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</br>
|
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</div>
|
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<form id="form3">
|
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<input type="hidden" name="_token" value="{{ csrf_token() }}">
|
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<div id="t1">
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<div class="form-group">
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<div class="row">
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<!-- to -->
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<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
|
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('To', Lang::get('lang.to').':') !!}
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</div>
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<div class="col-md-10">
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<div id="refreshTo">
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{!! Form::text('To',$user->email,['disabled'=>'disabled','id'=>'email','class'=>'form-control','style'=>'width:55%'])!!}
|
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{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
|
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<a href="#" data-toggle="modal" data-target="#addccc"> {!! Lang::get('lang.add_cc') !!} </a>
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<div id="recepients">
|
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<?php
|
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$Collaborator = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id', '=', $tickets->id)->get();
|
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$count_collaborator = count($Collaborator);
|
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?>
|
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@if($count_collaborator > 0)
|
||
<a href="#" data-toggle="modal" data-target="#surrender2">({!! $count_collaborator !!}) {!! Lang::get('lang.recepients') !!} </a>
|
||
@endif
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<?php Event::fire(new App\Events\TimeLineFormEvent($TicketData)); ?>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="col-md-2">
|
||
<label>{!! Lang::get('lang.response') !!}</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<select class="form-control" style="width:55%" id="select">
|
||
|
||
<?php
|
||
$canneds = App\Model\helpdesk\Agent_panel\Canned::where('user_id', '=', Auth::user()->id)->get();
|
||
?>
|
||
<option value="zzz">{!! Lang::get('lang.select_a_canned_response') !!}</option>
|
||
@foreach($canneds as $canned)
|
||
<option value="{!! $canned->id !!}" >{!! $canned->title !!}</option>
|
||
@endforeach
|
||
{{-- <option>Last Message</option> --}}
|
||
</select>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<!-- reply content -->
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="reply_content_class">
|
||
<div class="col-md-2">
|
||
{!! Form::label('Reply Content', Lang::get('lang.reply_content').':') !!}<span class="text-red"> *</span>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<div id="newtextarea">
|
||
<textarea style="width:98%;height:20%;" name="reply_content" class="form-control" id="reply_content"></textarea>
|
||
</div>
|
||
{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<!-- reply content -->
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="reply_content_class">
|
||
<div class="col-md-2">
|
||
<label> {!! Lang::get('lang.attachment') !!}</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<div id="reset-attachment">
|
||
<span class='btn btn-default btn-file'> <i class='fa fa-paperclip'></i> <span>{!! Lang::get('lang.upload') !!}</span><input type='file' name='attachment[]' id='attachment' multiple/></span>
|
||
<div id='file_details'></div><div id='total-size'></div>{!! Lang::get('lang.max') !!}. {!! $max_size_in_actual !!}
|
||
<div>
|
||
<a id='clear-file' onClick='clearAll()' style='display:none; cursor:pointer;'><i class='fa fa-close'></i>Clear all</a>
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||
<div class="col-md-2"></div>
|
||
<div class="col-md-10">
|
||
<div id="t5">
|
||
<button id="replybtn" type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> {!! Lang::get('lang.update') !!}</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
{!!Form::close()!!}
|
||
</div>
|
||
<div class="tab-pane" id="Internal">
|
||
<!-- ticket reply -->
|
||
<div id="show5" style="display:none;">
|
||
<div class="col-md-4">
|
||
</div>
|
||
<div class="col-md-4">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</div>
|
||
<div id="t2">
|
||
{!! Form::model($tickets->id, ['id'=>'form2','method' => 'PATCH'] )!!}
|
||
<div id="t4">
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<!-- internal note -->
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="internal_content_class">
|
||
<div class="col-md-2">
|
||
<label>{!! Lang::get('lang.internal_note') !!}:<span class="text-red"> *</span></label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<div id="newtextarea1">
|
||
<textarea class="form-control" name="InternalContent" id="InternalContent" style="width:98%; height:150px;"></textarea>
|
||
</div>
|
||
{!! $errors->first('InternalContent', '<spam class="help-block text-red">:message</spam>') !!}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||
<div class="col-md-2"></div>
|
||
<div class="col-md-10">
|
||
<button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> {!! Lang::get('lang.update') !!}</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
{!!Form::close()!!}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<!-- ticket conversations -->
|
||
<?php
|
||
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->orderBy('id', 'DESC')->paginate(10);
|
||
$ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
|
||
?>
|
||
<!-- row -->
|
||
<div class="row" >
|
||
<div id="refresh1">
|
||
<style type="text/css">
|
||
.pagination{
|
||
margin-bottom: -20px;
|
||
margin-top: 0px;
|
||
}
|
||
</style>
|
||
<ul class="pull-right" style="padding-right:40px" >
|
||
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
|
||
</ul>
|
||
|
||
<div class="col-md-12" >
|
||
<link rel="stylesheet" type="text/css" href="{{asset("lb-faveo/css/faveo-css.css")}}">
|
||
<link href="{{asset("lb-faveo/css/jquery.rating.css")}}" rel="stylesheet" type="text/css" />
|
||
|
||
<!-- The time line -->
|
||
<ul class="timeline">
|
||
<!-- timeline time label -->
|
||
<?php
|
||
foreach ($conversations as $conversation) {
|
||
if ($conversation == null) {
|
||
} else {
|
||
?>
|
||
<li class="time-label">
|
||
<?php
|
||
$ConvDate1 = $conversation->created_at;
|
||
$ConvDate = explode(' ', $ConvDate1);
|
||
|
||
$date = $ConvDate[0];
|
||
$time = $ConvDate[1];
|
||
$time = substr($time, 0, -3);
|
||
if (isset($data) && $date == $data) {
|
||
|
||
} else {
|
||
?> <span class="bg-green">
|
||
{{date_format($conversation->created_at, 'd/m/Y')}}
|
||
</span> <?php
|
||
$data = $ConvDate[0];
|
||
}
|
||
if($conversation->user_id != null) {
|
||
$role = App\User::where('id', '=', $conversation->user_id)->first();
|
||
}
|
||
?>
|
||
</li>
|
||
<li>
|
||
<?php if ($conversation->is_internal) { ?>
|
||
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
|
||
<?php
|
||
} else {
|
||
if($conversation->user_id != null) {
|
||
if ($role->role == 'agent' || $role->role == 'admin') {
|
||
?>
|
||
<i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
|
||
<?php } elseif ($role->role == 'user') { ?>
|
||
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
|
||
<?php } else { ?>
|
||
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
|
||
<?php
|
||
}
|
||
} else {
|
||
?>
|
||
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
|
||
<?php
|
||
}
|
||
}
|
||
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
|
||
if ($attachment == null) {
|
||
$body = $conversation->body;
|
||
$body = $conversation->thread($body);
|
||
} else {
|
||
// dd($attachment->file);
|
||
// print $attachment->file;
|
||
// header("Content-type: image/jpeg");
|
||
// echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> ";
|
||
$body = $conversation->body;
|
||
$body = $conversation->thread($body);
|
||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get();
|
||
// $i = 0;
|
||
foreach ($attachments as $attachment) {
|
||
// $i++;
|
||
if (mime($attachment->type)==true) {
|
||
$image = @imagecreatefromstring($attachment->file);
|
||
ob_start();
|
||
imagejpeg($image, null, 80);
|
||
$data = ob_get_contents();
|
||
ob_end_clean();
|
||
$var = '<img style="max-width:200px;max-height:200px;" src="data:image/' . $attachment->type . ';base64,' . base64_encode($data) . '" />';
|
||
// echo $var;
|
||
// echo $attachment->name;
|
||
// $body = explode($attachment->name, $body);
|
||
$body = str_replace($attachment->name, "data:image/" . $attachment->type . ";base64," . base64_encode($data), $body);
|
||
|
||
$string = $body;
|
||
$start = "<head>";
|
||
$end = "</head>";
|
||
if (strpos($string, $start) == false || strpos($string, $start) == false) {
|
||
|
||
} else {
|
||
$ini = strpos($string, $start);
|
||
$ini += strlen($start);
|
||
$len = strpos($string, $end, $ini) - $ini;
|
||
$parsed = substr($string, $ini, $len);
|
||
$body2 = $parsed;
|
||
$body = str_replace($body2, " ", $body);
|
||
}
|
||
} else {
|
||
}
|
||
}
|
||
// echo $body;
|
||
// $body = explode($attachment->file, $body);
|
||
// $body = $body[0];
|
||
}
|
||
$string = $body;
|
||
$start = "<head>";
|
||
$end = "</head>";
|
||
if (strpos($string, $start) == false || strpos($string, $start) == false) {
|
||
} else {
|
||
$ini = strpos($string, $start);
|
||
$ini += strlen($start);
|
||
$len = strpos($string, $end, $ini) - $ini;
|
||
$parsed = substr($string, $ini, $len);
|
||
$body2 = $parsed;
|
||
$body = str_replace($body2, " ", $body);
|
||
}
|
||
if($conversation->user_id != null) {
|
||
if ($conversation->is_internal) {
|
||
$color = '#A19CFF';
|
||
// echo $color;
|
||
} else {
|
||
if ($role->role == 'agent' || $role->role == 'admin') {
|
||
$color = '#F9B03B';
|
||
} elseif ($role->role == 'user') {
|
||
$color = '#38D8FF';
|
||
} else {
|
||
$color = '#605CA8';
|
||
}
|
||
}
|
||
}
|
||
?>
|
||
<div class="timeline-item">
|
||
<span style="color:#fff;"><div class="pull-right"> <table><tbody>
|
||
@if($role)
|
||
@if($role->role != null)
|
||
@if($role->role != 'user' && $conversation->is_internal != 1)
|
||
@foreach($ratings as $rating)
|
||
@if($rating->rating_area == 'Comment Area')
|
||
<?php
|
||
$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
|
||
if ($rating_value == null) {
|
||
$ratingval = '0';
|
||
} else {
|
||
$ratingval = $rating_value->rating_value;
|
||
}
|
||
?>
|
||
<tr>
|
||
<th><div class="ticketratingtitle" style="color:#3c8dbc;" >{!! $rating->name !!} </div></th> 
|
||
<td style="button:disabled;">
|
||
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
|
||
<input type="radio" class="star star-rating-readonly" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
|
||
<?php } ?>
|
||
</td>
|
||
</tr>
|
||
@endif
|
||
@endforeach
|
||
@endif
|
||
@endif
|
||
@endif
|
||
</tbody></table></div>
|
||
</span>
|
||
<h3 class="timeline-header">
|
||
<?php
|
||
|
||
if($conversation->user_id != null) {
|
||
if ($role->first_name == '' || $role->first_name == null) {
|
||
$usernam = $role->user_name;
|
||
} else {
|
||
$usernam = $role->first_name . " " . $role->last_name;
|
||
}
|
||
} else {
|
||
$usernam = Lang::get('lang.system');
|
||
}
|
||
?>
|
||
|
||
<div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
|
||
@if($conversation->user_id != null)
|
||
<img src="{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
|
||
@else
|
||
<img src="{{asset('lb-faveo/media/images/avatar_1.png')}}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
|
||
@endif
|
||
<span class="username" style="margin-bottom:4px;margin-top:2px;">
|
||
@if($conversation->user_id != null)
|
||
<a href='{!! url("/user/".$role->id) !!}'>{!! str_limit($usernam,30) !!}</a>
|
||
@else
|
||
{!! str_limit($usernam,30) !!}
|
||
@endif
|
||
</span>
|
||
<span class="description" style="margin-bottom:4px;margin-top:4px;"><i class="fa fa-clock-o"></i> {{UTC::usertimezone($conversation->created_at)}}</span>
|
||
@if($conversation->id == $ij->id)
|
||
<a href="{{url('genereate-pdf/'.$conversation->id)}}" class= "pull-right fa fa-newspaper-o" title="generate pdf of this thread"></a>
|
||
@endif
|
||
</div><!-- /.user-block -->
|
||
|
||
</h3>
|
||
<div class="timeline-body" style="padding-left:30px;margin-bottom:-20px">
|
||
@if($conversation->firstContent()=='yes')
|
||
<div class="embed-responsive embed-responsive-16by9">
|
||
<iframe id="loader_frame{{$conversation->id}}" class="embed-responsive-item">Body of html email here</iframe>
|
||
</div>
|
||
<script>
|
||
$('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '{!!$conversation->purify()!!}';
|
||
</script>
|
||
@else
|
||
{!! $body !!}
|
||
@endif
|
||
|
||
@if($conversation->id == $ij->id)
|
||
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
|
||
@if(isset($ticket_form_datas))
|
||
|
||
<br/>
|
||
<table class="table table-bordered" style="display: none;">
|
||
<tbody>
|
||
@foreach($ticket_form_datas as $ticket_form_data)
|
||
<tr>
|
||
<td style="width: 30%">{!! $ticket_form_data->title !!}</td>
|
||
<td>{!! $ticket_form_data->content !!}</td>
|
||
</tr>
|
||
@endforeach
|
||
</tbody>
|
||
|
||
</table>
|
||
|
||
@endif
|
||
@endif
|
||
</div>
|
||
|
||
<br/><br/>
|
||
<div class="timeline-footer" style="margin-bottom:-5px">
|
||
@if(!$conversation->is_internal)
|
||
@if($conversation->user_id != null)
|
||
<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
|
||
@endif
|
||
@endif
|
||
<?php
|
||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
|
||
$i = 0;
|
||
foreach ($attachments as $attachment) {
|
||
if ($attachment->poster == 'ATTACHMENT') {
|
||
$i++;
|
||
}
|
||
}
|
||
if ($i > 0) {
|
||
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
|
||
}
|
||
?>
|
||
<ul class='mailbox-attachments clearfix'>
|
||
<?php
|
||
foreach ($attachments as $attachment) {
|
||
$size = $attachment->size;
|
||
$units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
|
||
$power = $size > 0 ? floor(log($size, 1024)) : 0;
|
||
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
|
||
if ($attachment->poster == 'ATTACHMENT') {
|
||
if (mime($attachment->type)==true) {
|
||
$image = @imagecreatefromstring($attachment->file);
|
||
ob_start();
|
||
imagejpeg($image, null, 80);
|
||
$data = ob_get_contents();
|
||
ob_end_clean();
|
||
$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
||
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>';
|
||
} else {
|
||
//$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:'.$attachment->type.';base64,' . base64_encode($data) . '"/></a>';
|
||
$var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff; font-size:18px;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
|
||
echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
|
||
}
|
||
}
|
||
}
|
||
?>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
<?php $lastid = $conversation->id ?>
|
||
<?php
|
||
}
|
||
}
|
||
?>
|
||
<li>
|
||
<i class="fa fa-clock-o bg-gray"></i>
|
||
</li>
|
||
<ul class="pull-right" style="padding-right:25px;padding-bottom:10px;">
|
||
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
|
||
</ul>
|
||
</ul>
|
||
</div><!-- /.col -->
|
||
</div>
|
||
</div><!-- /.row -->
|
||
</div>
|
||
</div>
|
||
<!-- </section>/.content -->
|
||
|
||
<!-- page modals -->
|
||
<div>
|
||
<!-- Edit Ticket modal -->
|
||
<?php if ($group->can_edit_ticket == 1) { ?>
|
||
<div class="modal fade" id="Edit">
|
||
<div class="modal-dialog" style="width:60%;height:70%;">
|
||
<div class="modal-content">
|
||
{!! Form::model($tickets->id, ['id'=>'form','method' => 'PATCH'] )!!}
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidd en="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.edit') !!} <b>[#{!! $tickets->ticket_number !!}]</b>[{!! $user->user_name !!}]</h4>
|
||
</div>
|
||
<div class="modal-body" id="hide">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.title') !!} <span class="text-red"> *</span></label>
|
||
<input type="text" name="subject" class="form-control" value="{{$thread->title}}" >
|
||
<spam id="error-subject" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
<div class="row">
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.sla_plan') !!} <span class="text-red"> *</span></label>
|
||
<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::all() ?>
|
||
<select class="form-control" name="sla_paln">
|
||
@foreach($sla_plans as $sla_plan)
|
||
<option value="{!! $sla_plan->id !!}" <?php
|
||
if ($SlaPlan->id == $sla_plan->id) {
|
||
echo "selected";
|
||
}
|
||
?> >{!! $sla_plan->grace_period !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-sla" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.help_topic') !!} <span class="text-red"> *</span></label>
|
||
<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::all() ?>
|
||
<select class="form-control" name="help_topic">
|
||
@foreach($help_topics as $helptopic)
|
||
<option value="{!! $helptopic->id !!}" <?php
|
||
if ($help_topic->id == $helptopic->id) {
|
||
echo 'selected';
|
||
}
|
||
?> >{!! $helptopic->topic !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-help" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.ticket_source') !!} <span class="text-red"> *</span></label>
|
||
<?php $ticket_sources = App\Model\helpdesk\Ticket\Ticket_source::all() ?>
|
||
<select class="form-control" name="ticket_source">
|
||
@foreach($ticket_sources as $ticketsource)
|
||
<option value="{!! $ticketsource->id !!}" <?php
|
||
if ($tickets->source == $ticketsource->id) {
|
||
echo "selected";
|
||
}
|
||
?> >{!! $ticketsource->value !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-source" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
<?php ?>
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.priority') !!} <span class="text-red"> *</span></label>
|
||
<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get() ?>
|
||
<select class="form-control" name="ticket_priority">
|
||
@foreach($ticket_prioritys as $ticket_priority)
|
||
<option value="{!! $ticket_priority->priority_id !!}" <?php
|
||
if ($tickets->priority_id == $ticket_priority->priority_id) {
|
||
echo "selected";
|
||
}
|
||
?> >{!! $ticket_priority->priority_desc !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-priority" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div id="show" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis">{!! Lang::get('lang.close') !!}</button>
|
||
<input type="submit" class="btn btn-primary pull-right" value="{!! Lang::get('lang.update') !!}">
|
||
</div>
|
||
{!! Form::close() !!}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php }
|
||
?>
|
||
<?php if ($group->can_ban_email == 1) { ?>
|
||
<!-- ban email modal -->
|
||
<div class="modal fade" id="banemail">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.ban_email') !!} </h4>
|
||
</div>
|
||
<div class="modal-body">
|
||
{!! Lang::get('lang.are_you_sure_to_ban') !!} {!! $user->email !!}
|
||
</div>
|
||
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
|
||
<button id="ban" type="button" class="btn btn-warning pull-right" >{!! Lang::get('lang.ban_email') !!}</button>
|
||
</div>
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php }
|
||
?>
|
||
<!-- Change Owner Modal -->
|
||
<div class="modal fade" id="ChangeOwner">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
{!! Form::open(['id'=>'form4','method' => 'PATCH'] )!!}
|
||
<div class="modal-header">
|
||
<button type="button" class="close" id="close101" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.change_owner_for_ticket') !!} <b>#{!! $tickets->ticket_number !!}</b></h4>
|
||
</div>
|
||
<div class="nav-tabs-custom">
|
||
<ul class="nav nav-tabs">
|
||
<li class="active"><a href="#ahah1" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-users"> </i> {!! Lang::get('lang.search_existing_users') !!}</a></li>
|
||
<li><a href="#haha2" data-toggle="tab" style="color:orange;"><i class="fa fa-user-plus" > </i> {!! Lang::get('lang.add_new_user') !!}</a></li>
|
||
</ul>
|
||
<div class="tab-content">
|
||
<div class="tab-pane active" id="ahah1">
|
||
<div id="change_alert" class="alert alert-danger alert-dismissable" style="display:none;">
|
||
<button id="change_dismiss" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||
<h4><i class="icon fa fa-check"></i>Alert!</h4>
|
||
<div id="message-success42"></div>
|
||
</div>
|
||
<div class="modal-body">
|
||
<div class="row">
|
||
<div class="col-md-4">
|
||
</div>
|
||
<div class="col-md-6" id="change_loader" style="display:none;">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
</div>
|
||
<div id="change_body">
|
||
<?php $users = App\User::where('role', '=', 'user')->get(); ?>
|
||
{!! Lang::get('lang.add_another_owner') !!}
|
||
<input type="text" class="form-control" id="tags2" name="email" placeholder="{!! Lang::get('lang.search_user') !!}"\>
|
||
<input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
|
||
<input type="hidden" name="action" value="change-owner">
|
||
<div class="row">
|
||
<div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
|
||
<div id="change-refresh" class="col-md-10">
|
||
<?php $user = App\User::where('id', '=', $tickets->user_id)->first(); ?>
|
||
<!-- <b>{!! Lang::get('lang.user_details') !!}User Details</b><br/> -->
|
||
<b>Current owner</b><br/>
|
||
{!! $user->user_name !!}<br/>{!! $user->email !!}<br/>
|
||
@if($user->phone != null)
|
||
<b>{!! Lang::get('lang.contact_informations') !!}Contact Informations</b><br/>
|
||
{!! $user->phone !!}
|
||
@endif
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis42">{!! Lang::get('lang.close') !!}</button>
|
||
<!--<input type='checkbox' name='send-mail' class='icheckbox_flat-blue' value='".$ticket->id."'><span disabled class="btn btn-sm">Check to notify user</span></input>-->
|
||
<button type="submit" class="btn btn-primary pull-right" id="submt2">{!! Lang::get('lang.update') !!}</button>
|
||
</div>
|
||
{!! Form::close()!!}
|
||
</div><!--tab-pane active-->
|
||
<div class="tab-pane" id="haha2">
|
||
<div id="change_alert2" class="alert alert-danger alert-dismissable" style="display:none;">
|
||
<button id="change_dismiss" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||
<h4><i class="icon fa fa-check"></i>Alert!</h4>
|
||
<div id="message-success422"></div>
|
||
</div>
|
||
<div class="modal-body" id="abc">
|
||
<h4 class="modal-title pull-left">{!! Lang::get('lang.add_new_user') !!}</h4>
|
||
<br/><br/>
|
||
<div id="here2"></div>
|
||
{!! Form::model($tickets->id, ['id'=>'change-add-owner','method' => 'PATCH'] )!!}
|
||
<div id="add-change-loader" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
<br/><br/><br/><br/>
|
||
</div>
|
||
<div id="add-change-body">
|
||
<input type="text" name="name" class="form-control" placeholder="{!! Lang::get('lang.name') !!}" required>
|
||
<input type="email" name="email" class="form-control" placeholder="{!! Lang::get('lang.e-mail') !!}" required>
|
||
<input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
|
||
<input type="hidden" name="action" value="change-add-owner">
|
||
<input type="submit" class="btn" value="{!! Lang::get('lang.submit') !!}">
|
||
</div>
|
||
{!! Form::close() !!}
|
||
</div>
|
||
</div>
|
||
</div><!--tab-content-->
|
||
</div><!--nav-tabs-custom-->
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
|
||
<?php if ($group->can_assign_ticket == 1) { ?>
|
||
<!-- Ticket Assign Modal -->
|
||
<div class="modal fade" id="{{$tickets->id}}assign">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
{!! Form::open(['id'=>'form1','method' => 'PATCH'] )!!}
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.assign') !!}</h4>
|
||
</div>
|
||
<div id="assign_alert" class="alert alert-success alert-dismissable" style="display:none;">
|
||
<button id="assign_dismiss" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||
<h4><i class="icon fa fa-check"></i>Alert!</h4>
|
||
<div id="message-success1"></div>
|
||
</div>
|
||
<div class="modal-body">
|
||
<div class="row">
|
||
<div class="col-md-4">
|
||
</div>
|
||
<div class="col-md-6" id="assign_loader" style="display:none;">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
</div>
|
||
<div id="assign_body">
|
||
<p>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}?</p>
|
||
<select id="asssign" class="form-control" name="assign_to">
|
||
<?php
|
||
$assign = App\User::where('role', '!=', 'user')->where('active', '=', '1')->get();
|
||
$count_assign = count($assign);
|
||
$teams = App\Model\helpdesk\Agent\Teams::where('status', '=', '1')->get();
|
||
$count_teams = count($teams);
|
||
?>
|
||
<optgroup label="Teams ( {!! $count_teams !!} )">
|
||
@foreach($teams as $team)
|
||
<option value="team_{{$team->id}}">{!! $team->name !!}</option>
|
||
@endforeach
|
||
</optgroup>
|
||
<optgroup label="Agents ( {!! $count_assign !!} )">
|
||
@foreach($assign as $user)
|
||
<option value="user_{{$user->id}}">{{$user->first_name." ".$user->last_name}}</option>
|
||
@endforeach
|
||
</optgroup>
|
||
</select>
|
||
</div>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis4">{!! Lang::get('lang.close') !!}</button>
|
||
<button type="submit" class="btn btn-success pull-right" id="submt2">{!! Lang::get('lang.assign') !!}</button>
|
||
</div>
|
||
{!! Form::close()!!}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php }
|
||
?>
|
||
<!-- Surrender Modal -->
|
||
<div class="modal fade" id="surrender">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.surrender') !!}</h4>
|
||
</div>
|
||
<div class="modal-body">
|
||
<p>{!! Lang::get('lang.are_you_sure_you_want_to_surrender_this_ticket') !!}?</p>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">{!! Lang::get('lang.close') !!}</button>
|
||
<button type="button" class="btn btn-warning pull-right" id="Surrender">{!! Lang::get('lang.surrender') !!}</button>
|
||
</div>
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php \Event::fire('show-add-calendar-model', array())?>
|
||
<!-- add or search user Modal -->
|
||
<div class="modal fade" id="addccc">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" id="cc-close" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.add_collaborator') !!}</h4>
|
||
</div>
|
||
<div class="nav-tabs-custom">
|
||
<ul class="nav nav-tabs">
|
||
<li class="active"><a href="#ahah" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-users"> </i> {!! Lang::get('lang.search_existing_users') !!}</a></li>
|
||
<li><a href="#haha" data-toggle="tab" style="color:orange;"><i class="fa fa-user-plus" > </i> {!! Lang::get('lang.add_new_user') !!}</a></li>
|
||
</ul>
|
||
<div class="tab-content">
|
||
<div class="tab-pane active" id="ahah">
|
||
<div class="modal-body" id="def">
|
||
<div class="callout callout-info" id="hide1234" ><i class="icon fa fa-info"> </i> {!! Lang::get('lang.search_existing_users_or_add_new_users') !!}</div>
|
||
<div id="here"></div>
|
||
<div id="show7" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
{!! Form::model($tickets->id, ['id'=>'search-user','method' => 'PATCH'] )!!}
|
||
<script src="//code.jquery.com/ui/1.11.4/jquery-ui.js"></script>
|
||
<input type="text" class="form-control" name="search" id="tags" placeholder="{!! Lang::get('lang.search_by_email') !!}">
|
||
<input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
|
||
<input type="submit" class="btn btn-submit" value="{!! Lang::get('lang.submit') !!}">
|
||
{!! Form::close() !!}
|
||
</div>
|
||
</div>
|
||
<div class="tab-pane" id="haha">
|
||
<div class="modal-body" id="abc">
|
||
<h4 class="modal-title pull-left">{!! Lang::get('lang.add_new_user') !!}</h4>
|
||
<br/><br/>
|
||
<div id="here2"></div>
|
||
{!! Form::model($tickets->id, ['id'=>'add-user','method' => 'PATCH'] )!!}
|
||
<div id="show8" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
<br/><br/><br/><br/>
|
||
</div>
|
||
<div id="hide12345">
|
||
<input type="text" name="name" class="form-control" placeholder="{!! Lang::get('lang.name') !!}" required>
|
||
<input type="text" name="email" class="form-control" placeholder="{!! Lang::get('lang.e-mail') !!}" required>
|
||
<input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
|
||
<input type="submit" class="btn" value="{!! Lang::get('lang.submit') !!}">
|
||
</div>
|
||
{!! Form::close() !!}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
{{-- <div class="modal-footer"> --}}
|
||
{{-- <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis9" data-dismiss="alert">Close</button> --}}
|
||
{{-- <button type="button" class="btn btn-warning pull-right" id="Surrender">Add User</button> --}}
|
||
{{-- </div> --}}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<!-- Surrender Modal -->
|
||
<div class="modal fade" id="surrender2">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.list_of_collaborators_of_this_ticket') !!}</h4>
|
||
</div>
|
||
<div class="modal-body" id="surrender22">
|
||
@foreach($Collaborator as $ccc)
|
||
<?php
|
||
$collab_user_id = $ccc->user_id;
|
||
$collab_user = App\User::where('id', '=', $collab_user_id)->first();
|
||
?>
|
||
<div id="alert11" class="alert alert-dismissable" style="background-color:#F2F2F2">
|
||
<meta name="_token" content="{{ csrf_token() }}"/>
|
||
<button id="dismiss11" type="button" class="close" data-dismiss="alert" onclick="remove_collaborator({!! $ccc->id !!})" aria-hidden="true">×</button>
|
||
@if($collab_user->role == 'agent' || $collab_user->role == 'admin')
|
||
<i class="icon fa fa-user"></i>{!! $collab_user->first_name . " " . $collab_user->last_name !!}
|
||
@elseif($collab_user->role == 'user')
|
||
<i class="icon fa fa-user"></i>{!! $collab_user->user_name !!}
|
||
@endif
|
||
<div id="message-success1">{!! $collab_user->email !!}</div>
|
||
</div>
|
||
@endforeach
|
||
</div>
|
||
{{-- <div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
|
||
<button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
|
||
</div> --}}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<div style="display:none">
|
||
<form id="auto-submit">
|
||
<input type="hidden" name="now" value="1">
|
||
</form>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
|
||
<!-- merge tickets modal -->
|
||
<div class="modal fade" id="MergeTickets">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4> <b>#{!! $tickets->ticket_number !!}</b>
|
||
</div><!-- /.modal-header-->
|
||
<div class ="modal-body">
|
||
<div class="row">
|
||
<div class="col-md-4">
|
||
</div>
|
||
<div class="col-md-6" id="merge_loader" style="display:none;">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div><!-- /.merge-loader -->
|
||
</div>
|
||
<div id="merge_body">
|
||
<div id="merge-body-alert">
|
||
<div class="row">
|
||
<div class="col-md-12">
|
||
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
|
||
<!-- <button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button> -->
|
||
<h4><i class="icon fa fa-check"></i>Alert!</h4>
|
||
<div id="message-merge-succ"></div>
|
||
</div>
|
||
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
|
||
<!-- <button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button> -->
|
||
<h4><i class="icon fa fa-ban"></i>Alert!</h4>
|
||
<div id="message-merge-err"></div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div><!-- /.merge-alert -->
|
||
<div id="merge-body-form">
|
||
<div class="row">
|
||
<div class="col-md-6">
|
||
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
|
||
<label>{!! Lang::get('lang.title') !!}</label>
|
||
<input type="text" name='title' class="form-control" value="<?php
|
||
$ticket_data = App\Model\helpdesk\Ticket\Ticket_Thread::select('title')->where('ticket_id', "=", $tickets->id)->first();
|
||
echo $ticket_data->title;
|
||
?>"/>
|
||
</div>
|
||
<div class="col-md-6">
|
||
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
|
||
<div id="parent-loader" style="display:none;">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}" height="30px" width="30px">
|
||
</div>
|
||
<div id="parent-body" >
|
||
|
||
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value="{{$tickets->id}}"><?php
|
||
$ticket_data = App\Model\helpdesk\Ticket\Ticket_Thread::select('title')->where('ticket_id', "=", $tickets->id)->first();
|
||
echo $ticket_data->title;
|
||
?></option></select>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="row">
|
||
<div class="col-md-8">
|
||
|
||
<label>{!! Lang::get('lang.select_tickets') !!}</label>
|
||
<select class="form-control select2" id="select-merge-tickts" name="t_id[]" multiple="multiple" data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;">
|
||
|
||
</select>
|
||
|
||
</div>
|
||
</div>
|
||
<div class="row">
|
||
<div class="col-md-8">
|
||
<label>{!! Lang::get('lang.merge-reason') !!}</label>
|
||
<textarea name="reason" class="form-control"></textarea>
|
||
</div>
|
||
|
||
</div>
|
||
</div><!-- mereg-body-form -->
|
||
</div><!-- merge-body -->
|
||
</div><!-- /.modal-body -->
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
|
||
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
|
||
{!! Form::close() !!}
|
||
</div><!-- /.modal-footer -->
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
|
||
<!-- Modal -->
|
||
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
|
||
<div class="modal-dialog" role="document">
|
||
<div class="col-md-2"></div>
|
||
<div class="col-md-8">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true"></span></button>
|
||
<h4 class="modal-title" id="myModalLabel"></h4>
|
||
</div>
|
||
<div class="modal-body" id="custom-alert-body" >
|
||
</div>
|
||
<div class="modal-footer">
|
||
<a href="{!! URL::route('ticket.thread',$tickets->id) !!}"><button type="button" class="btn btn-primary yes" data-dismiss="modal">{{Lang::get('lang.reload-now')}}</button></a>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<?php $var = App\Model\helpdesk\Settings\Ticket::where('id', '=', 1)->first(); ?>
|
||
|
||
<!-- scripts used on page -->
|
||
<script type="text/javascript">
|
||
function clearAll() {
|
||
$("#file_details").html("");
|
||
$("#total-size").html("");
|
||
$("#attachment").val('');
|
||
$("#clear-file").hide();
|
||
$("#replybtn").removeClass('disabled');
|
||
}
|
||
|
||
$(function () {
|
||
$("#InternalContent").wysihtml5();
|
||
});
|
||
jQuery('.star').attr('disabled', true);
|
||
$(function () {
|
||
// $('#cand').wysihtml5();
|
||
var wysihtml5Editor = $('#reply_content').wysihtml5().data("wysihtml5").editor;
|
||
$('#select').on('change', function (e) {
|
||
|
||
//alert('hello2');
|
||
var $_token = $('#token').val();
|
||
var data = $('#select').val();
|
||
//var data1 = $(this).children('option:selected').data('id');
|
||
//alert('data1');
|
||
$.ajax({
|
||
type : "POST",
|
||
cache : false,
|
||
headers : { 'X-XSRF-TOKEN' : $_token },
|
||
url : "../canned/" + data,
|
||
dataType : 'json',
|
||
data : ({data}),
|
||
success : function(response) {
|
||
|
||
// alert(response);
|
||
wysihtml5Editor.setValue(response, true);
|
||
console.log(wysihtml5Editor.getValue());
|
||
}
|
||
});
|
||
return false;
|
||
});
|
||
});
|
||
$(function() {
|
||
$("#tags, #tags2").autocomplete({
|
||
source: 'auto/<?php echo $tickets->id; ?>'
|
||
});
|
||
});
|
||
jQuery(document).ready(function() {
|
||
$("#cc_page").on('click', '.search_r', function(){
|
||
var search_r = $('a', this).attr('id');
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/status/{{$tickets->id}}/" + search_r,
|
||
beforeSend: function () {
|
||
$("#refresh").hide();
|
||
$("#loader").show();
|
||
},
|
||
success: function (response) {
|
||
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#refresh").show();
|
||
$("#loader").hide();
|
||
var message = response;
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); }, 4000);
|
||
}
|
||
});
|
||
return false;
|
||
});
|
||
});
|
||
$(document).ready(function () {
|
||
|
||
//Initialize Select2 Elements
|
||
$(".select2").select2();
|
||
setInterval(function(){
|
||
$("#auto-submit").submit(function(){
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "{!! URL::route('lock',$tickets->id) !!}",
|
||
})
|
||
return false;
|
||
});
|
||
}, 180000);
|
||
});
|
||
jQuery(document).ready(function() {
|
||
// Close a ticket
|
||
$('#close').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/close/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hidespin").hide();
|
||
$("#spin").show();
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#show2").hide();
|
||
$("#spin").hide();
|
||
$("#hide2").show();
|
||
$("#hidespin").show();
|
||
$("#d1").trigger("click");
|
||
var message = "{!! Lang::get('lang.your_ticket_have_been_closed') !!}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setTimeout(function() {
|
||
window.location = document.referrer;
|
||
}, 500);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// approval close ticket
|
||
$('#approval_close').on('click', function(e) {
|
||
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/close/get-approval/{{$tickets->id}}",//route 600
|
||
beforeSend: function() {
|
||
$("#hidespin").hide();
|
||
$("#spin").show();
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
|
||
success: function(response) {
|
||
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
|
||
$("#show2").hide();
|
||
$("#spin").hide();
|
||
$("#hide2").show();
|
||
$("#hidespin").show();
|
||
$("#d1").trigger("click");
|
||
var message = "successfull approval";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){
|
||
$("#alert11").hide();
|
||
setTimeout(function() {
|
||
window.location = document.referrer;
|
||
}, 500);
|
||
}, 2000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Resolved a ticket
|
||
$('#resolved').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/resolve/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#d1").trigger("click");
|
||
$("#hide2").show();
|
||
$("#show2").hide();
|
||
var message = "{!! Lang::get('lang.your_ticket_have_been_resolved') !!}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide();
|
||
setTimeout(function() {
|
||
// var link = document.querySelector('#load-inbox');
|
||
// if(link) {
|
||
// link.click();
|
||
// }
|
||
window.location = document.referrer;
|
||
}, 500);
|
||
}, 2000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Open a ticket
|
||
$('#open').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/open/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#d1").trigger("click");
|
||
$("#hide2").show();
|
||
$("#show2").hide();
|
||
var message = "{!! Lang::get('lang.your_ticket_have_been_opened') !!}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); }, 4000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// delete a ticket
|
||
$('#delete').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/delete/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#d2").trigger("click");
|
||
$("#hide2").show();
|
||
$("#show2").hide();
|
||
var message = "{!! Lang::get('lang.your_ticket_have_been_moved_to_trash') !!}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
//alert(document.referrer);
|
||
setInterval(function(){$("#alert11").hide();
|
||
setTimeout(function() {
|
||
// var link = document.querySelector('#load-inbox');
|
||
// if(link) {
|
||
// link.click();
|
||
// }
|
||
window.location = document.referrer;
|
||
}, 500);
|
||
}, 2000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// ban email
|
||
$('#ban').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../email/ban/{{$tickets->id}}",
|
||
success: function(response) {
|
||
$("#dismis2").trigger("click");
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
var message = "{!! Lang::get('lang.this_email_have_been_banned') !!}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); }, 4000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// internal note
|
||
// $('#internal').click(function() {
|
||
// $('#t1').hide();
|
||
// $('#t2').show();
|
||
// });
|
||
|
||
// comment a ticket
|
||
// $('#aa').click(function() {
|
||
// $('#t1').show();
|
||
// $('#t2').hide();
|
||
// });
|
||
|
||
// Edit a ticket
|
||
$('#form').on('submit', function() {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../ticket/post/edit/{{$tickets->id}}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#hide").hide();
|
||
$("#show").show();
|
||
},
|
||
success: function(response) {
|
||
$("#show").hide();
|
||
$("#hide").show();
|
||
if (response == 0) {
|
||
message = "{!! Lang::get('lang.ticket_updated_successfully') !!}"
|
||
$("#dismis").trigger("click");
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh2").load("../thread/{{$tickets->id}} #refresh2");
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); }, 4000);
|
||
}
|
||
else if (response == 1) {
|
||
$("#error-subject").show();
|
||
}
|
||
else if (response == 2) {
|
||
$("#error-sla").show();
|
||
}
|
||
else if (response == 3) {
|
||
$("#error-help").show();
|
||
}
|
||
else if (response == 4) {
|
||
$("#error-source").show();
|
||
}
|
||
else if (response == 5) {
|
||
$("#error-priority").show();
|
||
}
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Assign a ticket
|
||
$('#form1').on('submit', function() {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../ticket/assign/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#assign_body").hide();
|
||
$("#assign_loader").show();
|
||
},
|
||
success: function(response) {
|
||
if (response == 1)
|
||
{
|
||
// $("#assign_body").show();
|
||
// var message = "Success";
|
||
// $('#message-success1').html(message);
|
||
// setInterval(function(){$("#alert11").hide(); },4000);
|
||
|
||
var message = "Success!";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
|
||
}
|
||
$("#assign_body").show();
|
||
$("#assign_loader").hide();
|
||
$("#dismis4").trigger("click");
|
||
// $("#RefreshAssign").load( "../thread/{{$tickets->id}} #RefreshAssign");
|
||
// $("#General").load( "../thread/{{$tickets->id}} #General");
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Change owner of a ticket
|
||
$('#form4').on('submit', function() {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../change-owner/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#change_body").hide();
|
||
$("#change_loader").show();
|
||
},
|
||
success: function(response) {
|
||
if (response != 1)
|
||
{
|
||
// $("#assign_body").show();
|
||
var message = "{{Lang::get('lang.user-not-found')}}";
|
||
$('#change_alert').show();
|
||
$('#message-success42').html(message);
|
||
setInterval(function(){$("#change_alert").hide(); }, 5000);
|
||
$("#change_body").show();
|
||
$("#change_loader").hide();
|
||
} else {
|
||
$("#change_body").show();
|
||
$("#change_loader").hide();
|
||
$("#dismis42").trigger("click");
|
||
// $("#RefreshAssign").load( "../thread/{{$tickets->id}} #RefreshAssign");
|
||
// $("#General").load( "../thread/{{$tickets->id}} #General");
|
||
$("#hide2").load("../thread/{{$tickets->id}} #hide2");
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
|
||
$("#refreshTo").load("../thread/{{$tickets->id}} #refreshTo");
|
||
$("#change-refresh").load("../thread/{{$tickets->id}} #change-refresh");
|
||
var message = "{{Lang::get('lang.change-success')}}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); }, 4000);
|
||
}
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Add and change owner of a ticket
|
||
$('#change-add-owner').on('submit', function(){
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../change-owner/{{ $tickets->id }}", //url: "../add-user",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$('#add-change-loader').show();
|
||
$('#add-change-body').hide();
|
||
},
|
||
success: function(response) {
|
||
if (response == 1){
|
||
$('#add-change-loader').hide();
|
||
$('#add-change-body').show();
|
||
$("#close101").trigger("click");
|
||
$("#hide2").load("../thread/{{$tickets->id}} #hide2");
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
|
||
$("#refreshTo").load("../thread/{{$tickets->id}} #refreshTo");
|
||
var message = "{{Lang::get('lang.change-success')}}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); }, 4000);
|
||
} else {
|
||
if (response == 4){
|
||
var message = "{{Lang::get('lang.user-exists')}}";
|
||
} else if (response == 5){
|
||
var message = "{{Lang::get('lang.valid-email')}}";
|
||
} else {
|
||
//var message = "Can't process your request. Try after some time.";
|
||
}
|
||
$('#change_alert2').show();
|
||
$('#message-success422').html(message);
|
||
setInterval(function(){$("#change_alert2").hide(); }, 8000);
|
||
$('#add-change-loader').hide();
|
||
$('#add-change-body').show();
|
||
}
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Internal Note
|
||
$('#form2').on('submit', function() {
|
||
var internal_content = document.getElementById('InternalContent').value;
|
||
if(internal_content) {
|
||
$("#internal_content_class").removeClass('has-error');
|
||
$("#alert23").hide();
|
||
} else {
|
||
var message = "<li>{!! Lang::get('lang.internal_content_is_a_required_field') !!}</li>";
|
||
$("#internal_content_class").addClass('has-error');
|
||
$("#alert23").show();
|
||
$('#message-danger2').html(message);
|
||
$("#show3").hide();
|
||
$("#t1").show();
|
||
return false;
|
||
}
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../internal/note/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#t2").hide();
|
||
$("#show5").show();
|
||
},
|
||
success: function(response) {
|
||
|
||
if (response == 1)
|
||
{
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
// $("#t4").load("../thread/{{$tickets->id}} #t4");
|
||
var message = "{!! Lang::get('lang.you_have_successfully_replied_to_your_ticket') !!}";
|
||
$("#alert21").show();
|
||
$('#message-success2').html(message);
|
||
setInterval(function(){$("#alert21").hide(); }, 4000);
|
||
$("#newtextarea").empty();
|
||
var div = document.getElementById('newtextarea');
|
||
div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
|
||
$("#newtextarea1").empty();
|
||
var div1 = document.getElementById('newtextarea1');
|
||
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
|
||
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
|
||
setInterval(function(){
|
||
var head= document.getElementsByTagName('head')[0];
|
||
var script= document.createElement('script');
|
||
script.type= 'text/javascript';
|
||
script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
|
||
head.appendChild(script);
|
||
// $('.rating-cancel').hide();
|
||
// $(".star-rating-control").attr("disabled", "disabled").off('hover');
|
||
// $(".star-rating-control").addClass("disabled")
|
||
}, 4000);
|
||
} else {
|
||
// alert('fail');
|
||
var message = "{!! Lang::get('lang.for_some_reason_your_message_was_not_posted_please_try_again_later') !!}";
|
||
$("#alert23").show();
|
||
$('#message-danger2').html(message);
|
||
setInterval(function(){$("#alert23").hide(); }, 4000);
|
||
// $( "#dismis4" ).trigger( "click" );
|
||
}
|
||
$("#t2").show();
|
||
$("#show5").hide();
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Ticket Reply
|
||
$('#attachment').change(function() {
|
||
input = document.getElementById('attachment');
|
||
if (!input) {
|
||
alert("Um, couldn't find the fileinput element.");
|
||
} else if (!input.files) {
|
||
alert("This browser doesn't seem to support the `files` property of file inputs.");
|
||
} else if (!input.files[0]) {
|
||
} else {
|
||
$("#file_details").html("");
|
||
var total_size = 0;
|
||
for(i = 0; i < input.files.length; i++) {
|
||
file = input.files[i];
|
||
var supported_size = "{!! $max_size_in_bytes !!}";
|
||
var supported_actual_size = "{!! $max_size_in_actual !!}";
|
||
if(file.size < supported_size) {
|
||
$("#file_details").append("<tr> <td> " + file.name + " </td><td> " + formatBytes(file.size) + "</td> </tr>");
|
||
} else {
|
||
$("#file_details").append("<tr style='color:red;'> <td> " + file.name + " </td><td> " + formatBytes(file.size) + "</td> </tr>");
|
||
}
|
||
total_size += parseInt(file.size);
|
||
}
|
||
if(total_size > supported_size) {
|
||
$("#total-size").append("<span style='color:red'>Your total file upload size is greater than "+ supported_actual_size +"</span>");
|
||
$("#replybtn").addClass('disabled');
|
||
$("#clear-file").show();
|
||
} else {
|
||
$("#total-size").html("");
|
||
$("#replybtn").removeClass('disabled');
|
||
$("#clear-file").show();
|
||
}
|
||
}
|
||
});
|
||
|
||
function formatBytes(bytes,decimals) {
|
||
if(bytes == 0) return '0 Byte';
|
||
var k = 1000;
|
||
var dm = decimals + 1 || 3;
|
||
var sizes = ['Bytes', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'];
|
||
var i = Math.floor(Math.log(bytes) / Math.log(k));
|
||
return parseFloat((bytes / Math.pow(k, i)).toFixed(dm)) + ' ' + sizes[i];
|
||
}
|
||
|
||
$('#form3').on('submit', function() {
|
||
var fd = new FormData(document.getElementById("form3"));
|
||
var reply_content = document.getElementById('reply_content').value;
|
||
if(reply_content) {
|
||
$("#reply_content_class").removeClass('has-error');
|
||
$("#alert23").hide();
|
||
} else {
|
||
var message = "<li>{!! Lang::get('lang.reply_content_is_a_required_field') !!}</li>";
|
||
$("#reply_content_class").addClass('has-error');
|
||
$("#alert23").show();
|
||
$('#message-danger2').html(message);
|
||
$("#show3").hide();
|
||
$("#t1").show();
|
||
return false;
|
||
}
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../thread/reply/{{ $tickets->id }}",
|
||
enctype: 'multipart/form-data',
|
||
dataType: "html",
|
||
data: fd,
|
||
processData: false, // tell jQuery not to process the data
|
||
contentType: false, // tell jQuery not to set contentType
|
||
beforeSend: function() {
|
||
|
||
$("#t1").hide();
|
||
$("#show3").show();
|
||
},
|
||
success: function(response) {
|
||
if(response !== 1) {
|
||
if(response === "file size exceeded") {
|
||
alert(response);
|
||
}
|
||
}
|
||
if (response == 1)
|
||
{
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
var message = "{{ Lang::get('lang.you_have_successfully_replied_to_your_ticket') }}";
|
||
$("#alert21").show();
|
||
$('#message-success2').html(message);
|
||
setInterval(function(){$("#alert21").hide(); }, 4000);
|
||
$("#newtextarea").empty();
|
||
var div = document.getElementById('newtextarea');
|
||
div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
|
||
$("#newtextarea1").empty();
|
||
var div1 = document.getElementById('newtextarea1');
|
||
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
|
||
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
|
||
setInterval(function(){
|
||
var head= document.getElementsByTagName('head')[0];
|
||
var script= document.createElement('script');
|
||
script.type= 'text/javascript';
|
||
script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
|
||
head.appendChild(script);
|
||
// $('.rating-cancel').hide();
|
||
// $(".star-rating-control").attr("disabled", "disabled").off('hover');
|
||
// $(".star-rating-control").addClass("disabled")
|
||
}, 4000);
|
||
} else {
|
||
// alert('fail');
|
||
// $( "#dismis4" ).trigger( "click" );
|
||
var message = "{!! Lang::get('lang.for_some_reason_your_reply_was_not_posted_please_try_again_later') !!}";
|
||
$("#alert23").show();
|
||
$('#message-danger2').html(message);
|
||
setInterval(function(){$("#alert23").hide(); }, 4000);
|
||
}
|
||
$("#show3").hide();
|
||
$("#t1").show();
|
||
},
|
||
error: function(response) {
|
||
$("#show3").hide();
|
||
$("#t1").show();
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// Surrender
|
||
$('#Surrender').on('click', function() {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/surrender/{{ $tickets->id }}",
|
||
success: function(response) {
|
||
|
||
if (response == 1)
|
||
{
|
||
// alert('ticket has been un assigned');
|
||
var message = "{!! Lang::get('lang.you_have_unassigned_your_ticket') !!}";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
|
||
// $("#refresh1").load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh1");
|
||
$('#surrender_button').hide();
|
||
}
|
||
else
|
||
{
|
||
var message = "{!! Lang::get('lang.for_some_reason_your_request_failed') !!}";
|
||
$("#alert13").show();
|
||
$('#message-danger1').html(message);
|
||
setInterval(function(){$("#dismiss13").trigger("click"); }, 2000);
|
||
// alert('fail');
|
||
// $( "#dismis4" ).trigger( "click" );
|
||
}
|
||
$("#dismis6").trigger("click");
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
$("#search-user").on('submit', function(e) {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../search-user",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$('#here').html("");
|
||
$('#show7').show();
|
||
$('#hide1234').hide();
|
||
},
|
||
success: function(response) {
|
||
$('#show7').hide();
|
||
$('#hide1234').show();
|
||
$('#here').html(response);
|
||
$("#recepients").load("../thread/{{$tickets->id}} #recepients");
|
||
$("#surrender22").load("../thread/{{$tickets->id}} #surrender22");
|
||
setTimeout(function() {
|
||
// var link = document.querySelector('#load-inbox');
|
||
// if(link) {
|
||
// link.click();
|
||
// }
|
||
// $('#cc-close').trigger('click');
|
||
}, 500);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
$("#add-user").on('submit', function(e) {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../add-user",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$('#show8').show();
|
||
$('#hide12345').hide();
|
||
},
|
||
success: function(response) {
|
||
$('#show8').hide();
|
||
$('#hide12345').show();
|
||
$('#here2').html(response);
|
||
$("#recepients").load("../thread/{{$tickets->id}} #recepients");
|
||
$("#surrender22").load("../thread/{{$tickets->id}} #surrender22");
|
||
setTimeout(function() {
|
||
// var link = document.querySelector('#load-inbox');
|
||
// if(link) {
|
||
// link.click();
|
||
// }
|
||
$('#cc-close').trigger('click');
|
||
}, 500);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
// checking merge
|
||
$('#MergeTickets').on('show.bs.modal', function (id) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../check-merge-ticket/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data:$(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#merge_body").hide();
|
||
$("#merge_loader").show();
|
||
},
|
||
success: function(response) {
|
||
if (response == 0) {
|
||
$("#merge_body").show();
|
||
$("#merge-succ-alert").hide();
|
||
$("#merge-body-alert").show();
|
||
$("#merge-body-form").hide();
|
||
$("#merge_loader").hide();
|
||
$("#merge-btn").attr('disabled', true);
|
||
var message = "{{Lang::get('lang.no-tickets-to-merge')}}";
|
||
$("#merge-err-alert").show();
|
||
$('#message-merge-err').html(message);
|
||
} else {
|
||
$("#merge_body").show();
|
||
$("#merge-body-alert").hide();
|
||
$("#merge-body-form").show();
|
||
$("#merge_loader").hide();
|
||
$("#merge-btn").attr('disabled', false);
|
||
$("#merge_loader").hide();
|
||
$.ajax({
|
||
url: "../get-merge-tickets/{{ $tickets->id}}",
|
||
type: 'GET',
|
||
data: $(this).serialize(),
|
||
success: function(data) {
|
||
|
||
$('#select-merge-tickts').html(data);
|
||
}
|
||
// return false;
|
||
});
|
||
}
|
||
}
|
||
});
|
||
});
|
||
//submit merging form
|
||
$('#merge-form').on('submit', function(){
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../merge-tickets/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#merge_body").hide();
|
||
$("#merge_loader").show();
|
||
},
|
||
success: function(response) {
|
||
if (response == 0) {
|
||
$("#merge_body").show();
|
||
$("#merge-succ-alert").hide();
|
||
$("#merge-body-alert").show();
|
||
$("#merge-body-form").hide();
|
||
$("#merge_loader").hide();
|
||
$("#merge-btn").attr('disabled', true);
|
||
var message = "{{Lang::get('lang.merge-error')}}";
|
||
$("#merge-err-alert").show();
|
||
$('#message-merge-err').html(message);
|
||
} else if (response == 2) {
|
||
$("#merge_body").show();
|
||
$("#merge-succ-alert").hide();
|
||
$("#merge-body-alert").show();
|
||
$("#merge-body-form").hide();
|
||
$("#merge_loader").hide();
|
||
$("#merge-btn").attr('disabled', true);
|
||
var message = "{{Lang::get('lang.merge-error2')}}";
|
||
$("#merge-err-alert").show();
|
||
$('#message-merge-err').html(message);
|
||
} else {
|
||
$("#merge_body").show();
|
||
$("#merge-err-alert").hide();
|
||
$("#merge-body-alert").show();
|
||
$("#merge-body-form").hide();
|
||
$("#merge_loader").hide();
|
||
$("#merge-btn").attr('disabled', true);
|
||
$("#hide2").load("../thread/{{$tickets->id}} #hide2");
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
|
||
$("#refreshTo").load("../thread/{{$tickets->id}} #refreshTo");
|
||
$("#more-option").load("../thread/{{$tickets->id}} #more-option");
|
||
var message = "{{Lang::get('lang.merge-success')}}";
|
||
$("#merge-succ-alert").show();
|
||
$('#message-merge-succ').html(message);
|
||
}
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
});
|
||
function remove_collaborator(id) {
|
||
var data = id;
|
||
$.ajax({
|
||
headers: {
|
||
'X-CSRF-Token': $('meta[name="_token"]').attr('content'),
|
||
},
|
||
type: "POST",
|
||
url: "../remove-user",
|
||
dataType: "html",
|
||
data: {data1:data},
|
||
success: function(response) {
|
||
if (response == 1) {
|
||
$("#recepients").load("../thread/{{$tickets->id}} #recepients");
|
||
};
|
||
// $('#here2').html(response);
|
||
|
||
// $("#surrender22").load("../thread/{{$tickets->id}} #surrender22");
|
||
}
|
||
})
|
||
return false;
|
||
}
|
||
|
||
$(document).ready(function() {
|
||
|
||
var Vardata = "";
|
||
var count = 0;
|
||
$(".select2").on('select2:select', function(){
|
||
parentAjaxCall();
|
||
});
|
||
$(".select2").on('select2:unselect', function(){
|
||
parentAjaxCall();
|
||
});
|
||
function parentAjaxCall(){
|
||
// alert();
|
||
var arr = $("#select-merge-tickts").val();
|
||
if (arr == null) {
|
||
document.getElementById("select-merge-parent").innerHTML = "<option value='{{$tickets->id}}'><?php
|
||
$ticket_data = App\Model\helpdesk\Ticket\Ticket_Thread::select('title')->where('ticket_id', "=", $tickets->id)->first();
|
||
echo $ticket_data->title;
|
||
?></option>"
|
||
} else {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../get-parent-tickets/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data:{data1:arr},
|
||
beforeSend: function() {
|
||
$("#parent-loader").show();
|
||
$("#parent-body").hide();
|
||
},
|
||
success: function(data) {
|
||
$("#parent-loader").hide();
|
||
$("#parent-body").show();
|
||
// $("#select-merge-parent").focus();
|
||
$('#select-merge-parent').html(data);
|
||
// $( this ).off( event );
|
||
}
|
||
});
|
||
}
|
||
|
||
}
|
||
var locktime = '<?php echo $var->collision_avoid; ?>' * 60 * 1000;
|
||
var ltf = '<?php echo $var->lock_ticket_frequency;?>';
|
||
if (locktime > 0 && ltf != 0) {
|
||
lockAjaxCall(locktime);
|
||
if (ltf == 2) {
|
||
var myVar = setInterval(function() {// to call ajax for ticket lock repeatedly after defined lock time interval
|
||
lockAjaxCall(locktime);
|
||
return false;
|
||
}, locktime);
|
||
$(window).on("blur focus", function(e) {
|
||
var prevType = $(this).data("prevType");
|
||
if (prevType != e.type) { // reduce double fire issues
|
||
switch (e.type) {
|
||
case "blur":
|
||
// do work
|
||
setTimeout(function(){
|
||
clearInterval(myVar);
|
||
$("#myModalLabel").html("{!! Lang::get('lang.alert') !!}");
|
||
$("#custom-alert-body").html("{!! Lang::get('lang.ticket-lock-inactive') !!}");
|
||
$("#myModal").css("display", "block");
|
||
}, locktime);
|
||
break;
|
||
case "focus":
|
||
break;
|
||
}
|
||
}
|
||
|
||
$(this).data("prevType", e.type);
|
||
});
|
||
}
|
||
}
|
||
});
|
||
//ajax call to check ticket and lock ticket
|
||
function lockAjaxCall(locktime){
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "{{URL::route('lock',$tickets->id)}}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
success: function(response) {
|
||
if (response == 2) {
|
||
// alert(response);
|
||
// var message = "{{Lang::get('lang.access-ticket')}}"+locktime/(60*1000)
|
||
// +"{{Lang::get('lang.minutes')}}";
|
||
$("#alert22").hide();
|
||
$("#hide2").load("../thread/{{$tickets->id}} #hide2");
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
|
||
$("#t5").load("../thread/{{$tickets->id}} #t5");
|
||
// $("#alert21").show();
|
||
// $('#message-success2').html(message);
|
||
$('#replybtn').attr('disabled', false);
|
||
// setInterval(function(){$("#alert21").hide(); },8000);
|
||
} else if (response == 1 || response == 4){
|
||
// alert(response);
|
||
// var message = "{{Lang::get('lang.access-ticket')}}"+locktime/(60*1000)
|
||
// +"{{Lang::get('lang.minutes')}}";
|
||
$("#alert22").hide();
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
// $("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
|
||
$("#t5").load("../thread/{{$tickets->id}} #t5");
|
||
// $("#alert21").show();
|
||
// $('#message-success2').html(message);
|
||
$('#replybtn').attr('disabled', false);
|
||
// setInterval(function(){$("#alert21").hide(); },8000);
|
||
} else {
|
||
var message = response;
|
||
$("#alert22").show();
|
||
$('#message-warning2').html(message);
|
||
$('#replybtn').attr('disabled', true);
|
||
//setInterval(function(){$("#alert23").hide(); },10000);
|
||
}
|
||
}
|
||
})
|
||
}
|
||
|
||
$(function() {
|
||
|
||
$('h5').html('<span class="stars">' + parseFloat($('input[name=amount]').val()) + '</span>');
|
||
$('span.stars').stars();
|
||
$('h4').html('<span class="stars2">' + parseFloat($('input[name=amt]').val()) + '</span>');
|
||
$('span.stars2').stars();
|
||
});
|
||
$.fn.stars = function() {
|
||
return $(this).each(function() {
|
||
$(this).html($('<span />').width(Math.max(0, (Math.min(5, parseFloat($(this).html())))) * 16));
|
||
});
|
||
}
|
||
</script>
|
||
@stop
|