@extends('themes.default1.agent.layout.agent')

@section('Tickets')
class="active"
@stop

@section('ticket-bar')
active
@stop

@section('PageHeader')
<h1>{{Lang::get('lang.ticket-details')}}</h1>
@stop
<?php
$user = App\User::where('id', '=', $tickets->user_id)->first();
$assignedto = App\User::where('id', '=', $tickets->assigned_to)->first();
$agent_group = Auth::user()->assign_group;
$group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where('group_status', '=', '1')->first();
?>

@section('sidebar')
<li class="header">{!! Lang::get('lang.Ticket_Information') !!} </li>
<li>
    <a href="">
        <span>{!! Lang::get('lang.Ticket_Id') !!} </span>
        </br><b>#{{$tickets->ticket_number}}</b>
    </a>
</li>
<li>
    <a href="{!! URL('user/'.$user->id) !!}">
        <span>{!! Lang::get('lang.User') !!} </span>
        </br><i class="fa fa-user"></i> <b>{{$user->user_name}}</b>
    </a>
</li>
<li >
    @if($tickets->assigned_to > 0)
    <a href="{!! URL('user/'.$tickets->assigned_to) !!}">
        <span>{!! Lang::get('lang.Assigned_To') !!} </span>
        </br> {{$assignedto->first_name}}
    </a>
    @else
    <a href="">
        <span>{!! Lang::get('lang.Unassigned') !!} </span>
    </a>
    @endif
</li>

<li  class="header">
    {!! Lang::get('lang.ticket_ratings') !!}
</li>
<li> 
    <?php $ratings = App\Model\helpdesk\Ratings\Rating::orderby('display_order')->get(); ?>
    @foreach($ratings as $rating) 

    @if($rating->rating_area == 'Helpdesk Area')
    <?php
    $rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
    if ($rating_value == null) {
        $ratingval = '0';
    } else {
        $ratingval = $rating_value->rating_value;
    }
    ?>
    <a href="#">
        {!! $rating->name !!}:
        <small class="pull-right">
            <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
                <input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
            <?php } ?>
        </small>
    </a>
    @else 
    <?php
    $rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->avg('rating_value');
    if ($rating_value == null) {
        $avg_rating = '0';
    } else {

        $avg_rate = explode('.', $rating_value);
        $avg_rating = $avg_rate[0];
    }
    ?>
    <a href="#">
        {!! $rating->name !!}:
        <small class="pull-right">
            <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
                <input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($avg_rating == $i) ? 'checked' : '' ?> />
            <?php } ?>
        </small>
    </a>
    @endif
    @endforeach
</li>
@stop 
<?php
if ($thread->title != "") {
    $title = wordwrap($thread->title, 70, "<br>\n");
} else {
    $title = "";
}
?>

@section('content')
<!-- Main content -->
<div class="box box-primary">
    <div class="box-header">
        <h3 class="box-title" id="refresh2"><i class="fa fa-user"> </i> {!! $thread->getSubject() !!}</h3>
        <div class="pull-right">
            <!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
            <?php
            Event::fire(new \App\Events\TicketBoxHeader($user->id));

            if ($group->can_edit_ticket == 1) {
                ?>
                <button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
            <?php } ?>

            <?php if ($group->can_assign_ticket == 1) { ?>
                <button type="button" class="btn btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
            <?php } ?>

            @if($tickets->assigned_to == Auth::user()->id)
            <button type="button" id="surrender_button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i>  {!! Lang::get('lang.surrender') !!}</button>
            @endif

            <?php Event::fire('show-add-event-btn', array()); ?>

            <a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
            <div class="btn-group">
                <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
                    {!! Lang::get('lang.change_status') !!} <span class="caret"></span>
                </button>
                <ul class="dropdown-menu">
                    <li id="open"><a href="#"><i class="fa fa-folder-open-o" style="color:red;"> </i>{!! Lang::get('lang.open') !!}</a></li>
                   
                    <?php if ( $tickets_approval->status==7) {?>
                  @if(Auth::user()->role == 'admin')
                     <li id="approval_close"><a href="#"><i class="glyphicon glyphicon-thumbs-up" style="color:red;"> </i>{!! Lang::get('lang.approval') !!}</a></li>
                     @endif
                    
                    <?php } ?>

                     <?php if ( $tickets_approval->status==3) {?>
                    <?php if ($group->can_edit_ticket == 1) {?>
                    <li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>{!! Lang::get('lang.close') !!}</a></li>
                    <?php } ?>
                     <?php } ?>

                     <?php if ( $tickets_approval->status==1) {?>
                    <?php if ($group->can_edit_ticket == 1) {?>
                    <li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>{!! Lang::get('lang.close') !!}</a></li>
                    <?php } ?>
                     <?php } ?>
                    <li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i>{!! Lang::get('lang.resolved') !!} </a></li>
                </ul>
            </div>
            <?php if ($group->can_delete_ticket == 1 || $group->can_ban_email == 1) { ?>
                <div id="more-option" class="btn-group">
                    <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
                        {!! Lang::get('lang.more') !!} <span class="caret"></span>
                    </button>
                    <ul  class="dropdown-menu pull-right">
                        <li data-toggle="modal" data-target="#ChangeOwner"><a href="#"><i class="fa fa-users" style="color:green;"> </i>Change Owner</a></li>
                        @if($tickets->status != 3 && $tickets->status != 2)
                        <li data-toggle="modal" data-target="#MergeTickets"><a href="#"><i class="fa fa-code-fork" style="color:teal;"> </i>{!! Lang::get('lang.merge-ticket') !!}</a></li>
                        @endif
                        <?php if ($group->can_delete_ticket == 1) { ?>
                            <li id="delete"><a href="#"><i class="fa fa-trash-o" style="color:red;"> </i>{!! Lang::get('lang.delete_ticket') !!}</a></li>
                        <?php }
                        ?>
                        <?php if ($group->can_ban_email == 1) { ?>
                            <li data-toggle="modal" data-target="#banemail"><a href="#"><i class="fa fa-ban" style="color:red;"></i>{!! Lang::get('lang.ban_email') !!}</a></li>
                        <?php }
                        ?>          </ul>
                </div>
            <?php }
            ?>
        </div>
    </div>
    <!-- ticket details Table -->
    <div class="box-body">
        <div id="alert11" class="alert alert-success alert-dismissable" style="display:none;">
            <button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
            <h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
            <div id="message-success1"></div>
        </div>
        <div id="alert12" class="alert alert-warning alert-dismissable" style="display:none;">
            <button id="dismiss12" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
            <h4><i class="icon fa fa-warning"></i>{!! Lang::get('lang.alert') !!}!</h4>
            <div id="message-warning1"></div>
        </div>
        <div id="alert13" class="alert alert-danger alert-dismissable" style="display:none;">
            <button id="dismiss13" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
            <h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
            <div id="message-danger1"></div>
        </div>
        <div class="row">
            <section class="content"  >
                <div class="col-md-12">
                    <?php
                    $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
                    ?>
                    <div class="callout callout-{{$priority->priority_color}}" style = 'background-color:{{$priority->priority_color}}; color:#F9F9F9'>
                        <div class="row">
                            <div class="col-md-3">
                                <?php
                                $sla = $tickets->sla;
                                $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
                                ?>
                                <b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
                            </div>
                            <div class="col-md-3">
                                <b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
                            </div>
                            <div class="col-md-3">
                                <b>{!! Lang::get('lang.due_date') !!}: </b>
                                <?php
                                $time = $tickets->created_at;
                                $time = date_create($time);
                                date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
                                echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s'));
                                ?>
                            </div>
                            <div class="col-md-3">
                                <?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?>
                                @foreach($response as $last)
                                <?php $ResponseDate = $last->created_at; ?>
                                @endforeach
                                <b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate) }}
                            </div>
                        </div>
                    </div>
                </div>
                <div id="show2" style="display:none;">
                    <div class="col-md-4">
                    </div>
                    <div class="col-md-4">
                        <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                    </div>
                </div>
                <div id="hide2">
                    <div class="col-md-6">
                        <table class="table table-hover">
                            <div id="refresh">
                                <tr><td><b>{!! Lang::get('lang.status') !!}:</b></td>       <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?><td title="{{$status->properties}}">{{$status->name}}</td></tr>
                                <tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td>     <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
                                <tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>   <?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first(); ?><td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
                                <tr><td><b>{!! Lang::get('lang.email') !!}:</b></td>        <td>{{str_limit($user->email,30)}}</td></tr>
                                @if($user->ban > 0)  <tr><td style="color:orange;"><i class="fa fa-warning"></i><b>
                                            {!!  Lang::get('lang.this_ticket_is_under_banned_user')!!}</td><td></td></tr>@endif
                            </div>
                        </table>
                    </div>
                    <div class="col-md-6">
                        <?php
                        $user_phone = App\User::where('mobile', '=', $thread->user_id)->first();
                        $TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->where('is_internal', '=', 0)->max('id');
                        $TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->where('is_internal', '=', 0)->first();
                        $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
                        if ($LastResponse->role == "user") {
                            $rep = "#F39C12";
                            $username = $LastResponse->first_name . " " . $LastResponse->last_name;
                            if ($LastResponse->first_name == null || $LastResponse->first_name == '') {
                                $username = $LastResponse->user_name;
                            }                        } else {
                            $rep = "#000";
                            $username = $LastResponse->first_name . " " . $LastResponse->last_name;
                            if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
                                $username = $LastResponse->user_name;
                            }
                        }
                        if ($tickets->source > 0) {
                            $ticket_source = App\Model\helpdesk\Ticket\Ticket_source::where('id', '=', $tickets->source)->first();
                            $ticket_source = $ticket_source->value;
                        } else
                            $ticket_source = $tickets->source;
                        ?>
                        <table class="table table-hover">
                            <div id="refresh3">

                                @if($user->phone_number !=null)<tr><td><b>{!! Lang::get('lang.phone') !!}:</b></td>          <td>{{$user->phone_number}}</td></tr>@endif
                                @if($user->mobile !=null)<tr><td><b>{!! Lang::get('lang.mobile') !!}:</b></td>          <td>{{$user->ext . $user->mobile}}</td></tr>@endif
                                <tr><td><b>{!! Lang::get('lang.source') !!}:</b></td>         <td>{{$ticket_source}}</td></tr>
                                <tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td>     <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
                                <tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td>   <td>{{str_limit($username,30)}}</td></tr>
                                <tr><td><b>{!! Lang::get('lang.organization') !!}:</b></td>   <td>{!!$LastResponse->getOrgWithLink()!!}</td></tr>
                                <?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>
                            </div>
                        </table>
                    </div>
                </div>
            </section>
        </div>
    </div>
</div>
<?php Event::fire('ticket.timeline.marble',array($TicketData));?>
<div id="gifshow" style="display:none">
    <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
</div>  <!-- added 05/05/2016-->
<div id="resultdiv">
</div>

<div class='row'>
    <div class='col-xs-12'>
        <div class="nav-tabs-custom">
            <ul class="nav nav-tabs">
                <li class="active"><a href="#General" data-toggle="tab" style="color:#27C116;" id="aa"><i class="fa fa-reply-all"> </i> {!! Lang::get('lang.reply') !!}</a></li>
                <li><a href="#Internal" data-toggle="tab" style="color:#0495FF;" id="bb"><i class="fa fa-file-text"> </i> {!! Lang::get('lang.internal_notes') !!}</a></li>
                <!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
            </ul>
            <div class="tab-content">
                <div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
                    <button id="dismiss21" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
                    <div id="message-success2"></div>
                </div>
                <div id="alert22" class="alert alert-warning alert-dismissable" style="display:none;">
                    <h4><i class="icon fa fa-warning"></i>{!! Lang::get('lang.alert') !!}!</h4>
                    <div id="message-warning2"></div>
                </div>
                <div id="alert23" class="alert alert-danger alert-dismissable" style="display:none;">
                    <button id="dismiss23" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
                    <i class="icon fa fa-ban"></i><b>{!! Lang::get('lang.alert') !!} !</b>
                    <div id="message-danger2"></div>
                </div>
                <div class="tab-pane active" id="General">
                    <!-- ticket reply -->
                    <div id="show3" style="display:none;">
                        <div class="col-md-4">
                        </div>
                        <div class="col-md-4">
                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                        </div>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                    </div>
                    <form id="form3">
                    <input type="hidden" name="_token" value="{{ csrf_token() }}">

                    <div id="t1">
                        <div class="form-group">
                            <div class="row">
                                <!-- to -->
                                <input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                    <div class="col-md-2">
                                        {!! Form::label('To', Lang::get('lang.to').':') !!}
                                    </div>
                                    <div class="col-md-10">
                                        <div id="refreshTo">
                                            {!! Form::text('To',$user->email,['disabled'=>'disabled','id'=>'email','class'=>'form-control','style'=>'width:55%'])!!}
                                            {!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
                                            <a href="#" data-toggle="modal" data-target="#addccc"> {!! Lang::get('lang.add_cc') !!} </a>
                                            <div id="recepients">
                                                <?php
                                                $Collaborator = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id', '=', $tickets->id)->get();
                                                $count_collaborator = count($Collaborator);
                                                ?>
                                                @if($count_collaborator > 0)
                                                <a href="#" data-toggle="modal" data-target="#surrender2">({!! $count_collaborator !!}) {!! Lang::get('lang.recepients') !!} </a>
                                                @endif
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                        <?php Event::fire(new App\Events\TimeLineFormEvent($TicketData)); ?>
                        <div class="form-group">
                            <div class="row">
                                <div class="col-md-2">
                                    <label>{!! Lang::get('lang.response') !!}</label>
                                </div>
                                <div class="col-md-10">
                                    <select class="form-control" style="width:55%" id="select">

                                        <?php
                                        $canneds = App\Model\helpdesk\Agent_panel\Canned::where('user_id', '=', Auth::user()->id)->get();
                                        ?>                                                  
                                        <option value="zzz">{!! Lang::get('lang.select_a_canned_response') !!}</option>
                                        @foreach($canneds as $canned)
                                        <option value="{!! $canned->id !!}" >{!! $canned->title !!}</option>
                                        @endforeach
                                        {{-- <option>Last Message</option> --}}
                                    </select>
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <!-- reply content -->
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="reply_content_class">
                                    <div class="col-md-2">
                                        {!! Form::label('Reply Content', Lang::get('lang.reply_content').':') !!}<span class="text-red"> *</span>
                                    </div>
                                    <div class="col-md-10">
                                        <div id="newtextarea">
                                            <textarea style="width:98%;height:20%;" name="reply_content" class="form-control" id="reply_content"></textarea>
                                        </div>
                                        {!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
                                    </div>
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <!-- reply content -->
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="reply_content_class">
                                    <div class="col-md-2">
                                        <label> {!! Lang::get('lang.attachment') !!}</label>
                                    </div>
                                    <div class="col-md-10">
                                        <div id="reset-attachment">
                                            <span class='btn btn-default btn-file'> <i class='fa fa-paperclip'></i> <span>{!! Lang::get('lang.upload') !!}</span><input type='file' name='attachment[]' id='attachment' multiple/></span>
                                            <div id='file_details'></div><div id='total-size'></div>{!! Lang::get('lang.max') !!}. {!! $max_size_in_actual !!}
                                            <div>
                                                <a id='clear-file' onClick='clearAll()' style='display:none; cursor:pointer;'><i class='fa fa-close'></i>Clear all</a>
                                            </div>
                                        </div>
                                        
                                    </div>
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                    <div class="col-md-2"></div>
                                    <div class="col-md-10">
                                        <div id="t5">
                                            <button id="replybtn" type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> {!! Lang::get('lang.update') !!}</button>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                    {!!Form::close()!!}
                </div>
                <div class="tab-pane" id="Internal">
                    <!-- ticket reply -->
                    <div id="show5" style="display:none;">
                        <div class="col-md-4">
                        </div>
                        <div class="col-md-4">
                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                        </div>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                    </div>
                    <div id="t2">
                        {!! Form::model($tickets->id, ['id'=>'form2','method' => 'PATCH'] )!!}
                        <div id="t4">
                            <div class="form-group">
                                <div class="row">
                                    <!-- internal note -->
                                    <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="internal_content_class">
                                        <div class="col-md-2">
                                            <label>{!! Lang::get('lang.internal_note') !!}:<span class="text-red"> *</span></label>
                                        </div>
                                        <div class="col-md-10">
                                            <div id="newtextarea1">
                                                <textarea class="form-control" name="InternalContent" id="InternalContent" style="width:98%; height:150px;"></textarea>
                                            </div>
                                            {!! $errors->first('InternalContent', '<spam class="help-block text-red">:message</spam>') !!}
                                        </div>
                                    </div>
                                </div>
                            </div>
                            <div class="form-group">
                                <div class="row">
                                    <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                        <div class="col-md-2"></div>
                                        <div class="col-md-10">
                                            <button type="submit"  class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> {!! Lang::get('lang.update') !!}</button>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                        {!!Form::close()!!}
                    </div>
                </div>
            </div>
        </div>
        <!-- ticket  conversations -->
        <?php
        $conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->orderBy('id', 'DESC')->paginate(10);
        $ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
        ?>
        <!-- row -->
        <div class="row" >
            <div id="refresh1">
                <style type="text/css">
                    .pagination{
                        margin-bottom: -20px;
                        margin-top: 0px;
                    }
                </style>
                <ul class="pull-right" style="padding-right:40px" >
                    <?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
                </ul>

                <div class="col-md-12" >
                    <link rel="stylesheet" type="text/css" href="{{asset("lb-faveo/css/faveo-css.css")}}">
                    <link href="{{asset("lb-faveo/css/jquery.rating.css")}}" rel="stylesheet" type="text/css" />
                    
                    <!-- The time line -->
                    <ul class="timeline">
                        <!-- timeline time label -->
                        <?php
                        foreach ($conversations as $conversation) {
                            if ($conversation == null) {      
                            } else {
                                ?>
                                <li class="time-label">
                                    <?php
                                    $ConvDate1 = $conversation->created_at;
                                    $ConvDate = explode(' ', $ConvDate1);

                                    $date = $ConvDate[0];
                                    $time = $ConvDate[1];
                                    $time = substr($time, 0, -3);
                                    if (isset($data) && $date == $data) {
                                        
                                    } else {
                                        ?> <span class="bg-green">
                                            {{date_format($conversation->created_at, 'd/m/Y')}}
                                        </span> <?php
                                        $data = $ConvDate[0];
                                    }
                                    if($conversation->user_id != null) {
                                        $role = App\User::where('id', '=', $conversation->user_id)->first();
                                    } 
                                    ?>
                                </li>
                                <li>
                                    <?php if ($conversation->is_internal) { ?>
                                        <i class="fa fa-tag bg-purple" title="Posted by System"></i>
                                    <?php
                                    } else {
                                        if($conversation->user_id != null) {
                                            if ($role->role == 'agent' || $role->role == 'admin') {
                                                ?>
                                                <i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
                                            <?php } elseif ($role->role == 'user') { ?>
                                                <i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
                                            <?php } else { ?>
                                                <i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
                                                <?php
                                            }
                                        } else {
                                            ?>
                                            <i class="fa fa-tag bg-purple" title="Posted by System"></i>
                                            <?php
                                        }
                                    }
                                    $attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
                                    if ($attachment == null) {
                                        $body = $conversation->body;
                                        $body = $conversation->thread($body);
                                    } else {
                                        // dd($attachment->file);
                                        // print $attachment->file;
                                        // header("Content-type: image/jpeg");
                                        // echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> ";
                                        $body = $conversation->body;
                                        $body = $conversation->thread($body);
                                        $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get();
                                        // $i = 0;
                                        foreach ($attachments as $attachment) {
                                            // $i++;
                                            if (mime($attachment->type)==true) {
                                                $image = @imagecreatefromstring($attachment->file);
                                                ob_start();
                                                imagejpeg($image, null, 80);
                                                $data = ob_get_contents();
                                                ob_end_clean();
                                                $var = '<img style="max-width:200px;max-height:200px;" src="data:image/' . $attachment->type . ';base64,' . base64_encode($data) . '" />';
                                                // echo $var;
                                                // echo $attachment->name;
                                                // $body = explode($attachment->name, $body);
                                                $body = str_replace($attachment->name, "data:image/" . $attachment->type . ";base64," . base64_encode($data), $body);

                                                $string = $body;
                                                $start = "<head>";
                                                $end = "</head>";
                                                if (strpos($string, $start) == false || strpos($string, $start) == false) {
                                                    
                                                } else {
                                                    $ini = strpos($string, $start);
                                                    $ini += strlen($start);
                                                    $len = strpos($string, $end, $ini) - $ini;
                                                    $parsed = substr($string, $ini, $len);
                                                    $body2 = $parsed;
                                                    $body = str_replace($body2, " ", $body);
                                                }
                                            } else {
                                            }
                                        }
                                        // echo $body;
                                        // $body = explode($attachment->file, $body);
                                        // $body = $body[0];
                                    }
                                    $string = $body;
                                    $start = "<head>";
                                    $end = "</head>";
                                    if (strpos($string, $start) == false || strpos($string, $start) == false) {
                                    } else {
                                        $ini = strpos($string, $start);
                                        $ini += strlen($start);
                                        $len = strpos($string, $end, $ini) - $ini;
                                        $parsed = substr($string, $ini, $len);
                                        $body2 = $parsed;
                                        $body = str_replace($body2, " ", $body);
                                    }
                                    if($conversation->user_id != null) {
                                        if ($conversation->is_internal) {
                                            $color = '#A19CFF';
                                            // echo $color; 
                                        } else {
                                            if ($role->role == 'agent' || $role->role == 'admin') {
                                                $color = '#F9B03B';
                                            } elseif ($role->role == 'user') {
                                                $color = '#38D8FF';
                                            } else {
                                                $color = '#605CA8';
                                            }
                                        }
                                    }
                                    ?>
                                    <div class="timeline-item">
                                        <span style="color:#fff;"><div class="pull-right">   <table><tbody>
                                            @if($role)
                                                @if($role->role != null)
                                                    @if($role->role != 'user' && $conversation->is_internal != 1)
                                                        @foreach($ratings as $rating) 
                                                        @if($rating->rating_area == 'Comment Area')
                                                        <?php
                                                        $rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
                                                        if ($rating_value == null) {
                                                            $ratingval = '0';
                                                        } else {
                                                            $ratingval = $rating_value->rating_value;
                                                        }
                                                        ?>
                                                        <tr>
                                                            <th><div class="ticketratingtitle" style="color:#3c8dbc;" >{!! $rating->name !!} &nbsp;</div></th>&nbsp
                                                        <td style="button:disabled;">
                                                        <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
                                                            <input type="radio" class="star star-rating-readonly" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
                                                        <?php } ?>&nbsp;&nbsp;&nbsp;&nbsp;   
                                                        </td> 
                                                        </tr>
                                                        @endif
                                                        @endforeach
                                                    @endif
                                                @endif
                                            @endif
                                                    </tbody></table></div>  
                                        </span>
                                        <h3 class="timeline-header">
                                            <?php
                                            
                                            if($conversation->user_id != null) {
                                                if ($role->first_name == '' || $role->first_name == null) {
                                                    $usernam = $role->user_name;
                                                } else {
                                                    $usernam = $role->first_name . " " . $role->last_name;
                                                }
                                            } else {
                                                $usernam = Lang::get('lang.system');
                                            }
                                            ?>
                                            
                                            <div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
                                                @if($conversation->user_id != null) 
                                                    <img src="{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
                                                @else 
                                                    <img src="{{asset('lb-faveo/media/images/avatar_1.png')}}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
                                                @endif
                                                <span class="username"  style="margin-bottom:4px;margin-top:2px;">
                                                    @if($conversation->user_id != null) 
                                                        <a href='{!! url("/user/".$role->id) !!}'>{!! str_limit($usernam,30) !!}</a>
                                                    @else
                                                        {!! str_limit($usernam,30) !!}
                                                    @endif
                                                </span>
                                                <span class="description" style="margin-bottom:4px;margin-top:4px;"><i class="fa fa-clock-o"></i> {{UTC::usertimezone($conversation->created_at)}}</span>
                                                @if($conversation->id == $ij->id)
                                                <a href="{{url('genereate-pdf/'.$conversation->id)}}" class= "pull-right fa fa-newspaper-o" title="generate pdf of this thread"></a>
                                                @endif
                                            </div><!-- /.user-block -->
                                           
                                        </h3>
                                        <div class="timeline-body" style="padding-left:30px;margin-bottom:-20px">
                                            @if($conversation->firstContent()=='yes')
                                             <div class="embed-responsive embed-responsive-16by9">
                                            <iframe id="loader_frame{{$conversation->id}}" class="embed-responsive-item">Body of html email here</iframe>
                                            </div>
                                            <script>
                                                $('#loader_frame{{$conversation->id}}')[0].contentDocument.body.innerHTML = '{!!$conversation->purify()!!}';
                                            </script>
                                            @else 
                                            {!! $body !!}
                                            @endif
                                            
                                            @if($conversation->id == $ij->id)
        <?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
                                        @if(isset($ticket_form_datas))
                                        
                                            <br/>
                                            <table class="table table-bordered" style="display: none;">
                                                <tbody>
                                                    @foreach($ticket_form_datas as $ticket_form_data)
                                                    <tr>
                                                        <td style="width: 30%">{!! $ticket_form_data->title !!}</td>
                                                        <td>{!! $ticket_form_data->content !!}</td>
                                                    </tr>
                                                    @endforeach
                                                </tbody>

                                                </table>
                                        
                                        @endif
                                        @endif
                                        </div>
                                        
                                        <br/><br/>
                                        <div class="timeline-footer" style="margin-bottom:-5px">
                                            @if(!$conversation->is_internal)
                                                @if($conversation->user_id != null)
                                                    <?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
                                                @endif
                                            @endif
                                            <?php
                                            $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
                                            $i = 0;
                                            foreach ($attachments as $attachment) {
                                                if ($attachment->poster == 'ATTACHMENT') {
                                                    $i++;
                                                }
                                            }
                                            if ($i > 0) {
                                                echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>";
                                            }
                                            ?>
                                            <ul class='mailbox-attachments clearfix'>
                                                <?php
                                                foreach ($attachments as $attachment) {
                                                    $size = $attachment->size;
                                                    $units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
                                                    $power = $size > 0 ? floor(log($size, 1024)) : 0;
                                                    $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
                                                    if ($attachment->poster == 'ATTACHMENT') {
                                                        if (mime($attachment->type)==true) {
                                                            $image = @imagecreatefromstring($attachment->file);
                                                            ob_start();
                                                            imagejpeg($image, null, 80);
                                                            $data = ob_get_contents();
                                                            ob_end_clean();
                                                            $var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
                                                            echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>';
                                                        } else {
                                                            //$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:'.$attachment->type.';base64,' . base64_encode($data) . '"/></a>';
                                                            $var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff; font-size:18px;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
                                                            echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
                                                        }
                                                    }
                                                }
                                                ?>
                                            </ul>
                                        </div>
                                    </div>
                                </li>
                                <?php $lastid = $conversation->id ?>
                                <?php
                            }
                        }
                        ?>
                        <li>
                            <i class="fa fa-clock-o bg-gray"></i>
                        </li>
                        <ul class="pull-right" style="padding-right:25px;padding-bottom:10px;">
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
                        </ul>
                    </ul>                
                </div><!-- /.col -->
            </div>
        </div><!-- /.row -->
    </div>
</div>
<!-- </section>/.content -->

<!-- page modals -->
<div>
    <!-- Edit Ticket modal -->
    <?php if ($group->can_edit_ticket == 1) { ?>
        <div class="modal fade" id="Edit">
            <div class="modal-dialog" style="width:60%;height:70%;">
                <div class="modal-content">
                    {!! Form::model($tickets->id, ['id'=>'form','method' => 'PATCH'] )!!}
                    <div class="modal-header">
                        <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidd en="true">&times;</span></button>
                        <h4 class="modal-title">{!! Lang::get('lang.edit') !!} <b>[#{!! $tickets->ticket_number !!}]</b>[{!! $user->user_name !!}]</h4>
                    </div>
                    <div class="modal-body" id="hide">
                        <div class="form-group">
                            <label>{!! Lang::get('lang.title') !!} <span class="text-red"> *</span></label>
                            <input type="text" name="subject" class="form-control" value="{{$thread->title}}" >
                            <spam id="error-subject" style="display:none" class="help-block text-red">This is a required field</spam>
                        </div>
                        <div class="row">
                            <div class="col-md-6">
                                <div class="form-group">
                                    <label>{!! Lang::get('lang.sla_plan') !!} <span class="text-red"> *</span></label>
    <?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::all() ?>
                                    <select class="form-control" name="sla_paln">
                                        @foreach($sla_plans as $sla_plan)
                                        <option value="{!! $sla_plan->id !!}" <?php
                                        if ($SlaPlan->id == $sla_plan->id) {
                                            echo "selected";
                                        }
                                        ?> >{!! $sla_plan->grace_period !!}</option>
                                        @endforeach
                                    </select>
                                    <spam id="error-sla" style="display:none" class="help-block text-red">This is a required field</spam>
                                </div>
                            </div>
                            <div class="col-md-6">
                                <div class="form-group">
                                    <label>{!! Lang::get('lang.help_topic') !!} <span class="text-red"> *</span></label>
    <?php $help_topics = App\Model\helpdesk\Manage\Help_topic::all() ?>
                                    <select class="form-control" name="help_topic">
                                        @foreach($help_topics as $helptopic)
                                        <option value="{!! $helptopic->id !!}" <?php
                                        if ($help_topic->id == $helptopic->id) {
                                            echo 'selected';
                                        }
                                        ?> >{!! $helptopic->topic !!}</option>
                                        @endforeach
                                    </select>
                                    <spam id="error-help" style="display:none" class="help-block text-red">This is a required field</spam>
                                </div>
                            </div>
                            <div class="col-md-6">
                                <div class="form-group">
                                    <label>{!! Lang::get('lang.ticket_source') !!} <span class="text-red"> *</span></label>
    <?php $ticket_sources = App\Model\helpdesk\Ticket\Ticket_source::all() ?>
                                    <select class="form-control" name="ticket_source">
                                        @foreach($ticket_sources as $ticketsource)
                                        <option value="{!! $ticketsource->id !!}" <?php
                                        if ($tickets->source == $ticketsource->id) {
                                            echo "selected";
                                        }
                                        ?> >{!! $ticketsource->value !!}</option>
                                        @endforeach 
                                    </select>
                                    <spam id="error-source" style="display:none" class="help-block text-red">This is a required field</spam>
                                </div>
                            </div>
    <?php ?>
                            <div class="col-md-6">
                                <div class="form-group">
                                    <label>{!! Lang::get('lang.priority') !!} <span class="text-red"> *</span></label>
    <?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get() ?>
                                    <select class="form-control" name="ticket_priority">
                                        @foreach($ticket_prioritys as $ticket_priority)
                                        <option value="{!! $ticket_priority->priority_id !!}" <?php
                                        if ($tickets->priority_id == $ticket_priority->priority_id) {
                                            echo "selected";
                                        }
                                        ?> >{!! $ticket_priority->priority_desc !!}</option>
                                        @endforeach
                                    </select>
                                    <spam id="error-priority" style="display:none" class="help-block text-red">This is a required field</spam>
                                </div>
                            </div>
                        </div>
                    </div>
                    <div id="show" style="display:none;">
                        <div class="row col-md-12">
                            <div class="col-xs-5">
                            </div>
                            <div class="col-xs-2">
                                <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                            </div>
                            <div class="col-xs-5">
                            </div>
                        </div>
                    </div>
                    <div class="modal-footer">
                        <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis">{!! Lang::get('lang.close') !!}</button>
                        <input type="submit" class="btn btn-primary pull-right" value="{!! Lang::get('lang.update') !!}">
                    </div>
                    {!! Form::close() !!}
                </div><!-- /.modal-content -->
            </div><!-- /.modal-dialog -->
        </div><!-- /.modal -->
    <?php }
    ?>
<?php if ($group->can_ban_email == 1) { ?>
        <!-- ban email modal -->
        <div class="modal fade" id="banemail">
            <div class="modal-dialog">
                <div class="modal-content">
                    <div class="modal-header">
                        <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                        <h4 class="modal-title">{!! Lang::get('lang.ban_email') !!} </h4>
                    </div>
                    <div class="modal-body">
                        {!! Lang::get('lang.are_you_sure_to_ban') !!} {!! $user->email !!}
                    </div>

                    <div class="modal-footer">
                        <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
                        <button id="ban" type="button" class="btn btn-warning pull-right" >{!! Lang::get('lang.ban_email') !!}</button>
                    </div>
                </div><!-- /.modal-content -->
            </div><!-- /.modal-dialog -->
        </div><!-- /.modal -->
    <?php }
    ?>
    <!-- Change Owner Modal -->
    <div class="modal fade" id="ChangeOwner">
        <div class="modal-dialog">
            <div class="modal-content">
                {!! Form::open(['id'=>'form4','method' => 'PATCH'] )!!}
                <div class="modal-header">
                    <button type="button" class="close" id="close101" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">{!! Lang::get('lang.change_owner_for_ticket') !!} <b>#{!! $tickets->ticket_number !!}</b></h4>
                </div>
                <div class="nav-tabs-custom">
                    <ul class="nav nav-tabs">
                        <li class="active"><a href="#ahah1" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-users"> </i> {!! Lang::get('lang.search_existing_users') !!}</a></li>
                        <li><a href="#haha2" data-toggle="tab" style="color:orange;"><i class="fa fa-user-plus" > </i> {!! Lang::get('lang.add_new_user') !!}</a></li>
                    </ul>
                    <div class="tab-content">
                        <div class="tab-pane active" id="ahah1">
                            <div id="change_alert" class="alert alert-danger alert-dismissable" style="display:none;">
                                <button id="change_dismiss" type="button" class="close" data-dismiss="alert"  aria-hidden="true">×</button>
                                <h4><i class="icon fa fa-check"></i>Alert!</h4>
                                <div id="message-success42"></div>
                            </div>
                            <div class="modal-body">
                                <div class="row">
                                    <div class="col-md-4">
                                    </div>
                                    <div class="col-md-6" id="change_loader" style="display:none;">
                                        <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                                    </div>
                                </div>
                                <div id="change_body">
<?php $users = App\User::where('role', '=', 'user')->get(); ?>
                                    {!! Lang::get('lang.add_another_owner') !!}
                                    <input type="text" class="form-control" id="tags2" name="email" placeholder="{!! Lang::get('lang.search_user') !!}"\>
                                    <input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
                                    <input type="hidden" name="action" value="change-owner">
                                    <div class="row">
                                        <div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
                                        <div id="change-refresh" class="col-md-10">
<?php $user = App\User::where('id', '=', $tickets->user_id)->first(); ?>
                                            <!-- <b>{!! Lang::get('lang.user_details') !!}User Details</b><br/> -->
                                            <b>Current owner</b><br/>
                                            {!! $user->user_name !!}<br/>{!! $user->email !!}<br/>
                                            @if($user->phone != null)
                                            <b>{!! Lang::get('lang.contact_informations') !!}Contact Informations</b><br/>
                                            {!! $user->phone !!}
                                            @endif
                                        </div>
                                    </div>

                                </div>
                            </div>
                            <div class="modal-footer">
                                <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis42">{!! Lang::get('lang.close') !!}</button>
                                <!--<input type='checkbox' name='send-mail' class='icheckbox_flat-blue' value='".$ticket->id."'><span disabled class="btn btn-sm">Check to notify user</span></input>-->
                                <button type="submit" class="btn btn-primary pull-right" id="submt2">{!! Lang::get('lang.update') !!}</button>
                            </div>
                            {!! Form::close()!!}
                        </div><!--tab-pane active-->
                        <div class="tab-pane" id="haha2">
                            <div id="change_alert2" class="alert alert-danger alert-dismissable" style="display:none;">
                                <button id="change_dismiss" type="button" class="close" data-dismiss="alert"  aria-hidden="true">×</button>
                                <h4><i class="icon fa fa-check"></i>Alert!</h4>
                                <div id="message-success422"></div>
                            </div>
                            <div class="modal-body" id="abc">
                                <h4 class="modal-title pull-left">{!! Lang::get('lang.add_new_user') !!}</h4>            
                                <br/><br/>
                                <div id="here2"></div>
                                {!! Form::model($tickets->id, ['id'=>'change-add-owner','method' => 'PATCH'] )!!} 
                                <div id="add-change-loader" style="display:none;">
                                    <div class="row col-md-12">
                                        <div class="col-xs-5">
                                        </div>
                                        <div class="col-xs-2">
                                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"> 
                                        </div>
                                        <div class="col-xs-5">
                                        </div>
                                    </div>
                                    <br/><br/><br/><br/>
                                </div>
                                <div id="add-change-body">
                                    <input type="text" name="name" class="form-control" placeholder="{!! Lang::get('lang.name') !!}" required>
                                    <input type="email" name="email" class="form-control" placeholder="{!! Lang::get('lang.e-mail') !!}" required> 
                                    <input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
                                    <input type="hidden" name="action" value="change-add-owner">
                                    <input type="submit" class="btn" value="{!! Lang::get('lang.submit') !!}">
                                </div>
                                {!! Form::close() !!}
                            </div>
                        </div>
                    </div><!--tab-content-->    
                </div><!--nav-tabs-custom-->
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->

<?php if ($group->can_assign_ticket == 1) { ?>
        <!-- Ticket Assign Modal -->
        <div class="modal fade" id="{{$tickets->id}}assign">
            <div class="modal-dialog">
                <div class="modal-content">
                    {!! Form::open(['id'=>'form1','method' => 'PATCH'] )!!}
                    <div class="modal-header">
                        <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                        <h4 class="modal-title">{!! Lang::get('lang.assign') !!}</h4>
                    </div>
                    <div id="assign_alert" class="alert alert-success alert-dismissable" style="display:none;">
                        <button id="assign_dismiss" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
                        <h4><i class="icon fa fa-check"></i>Alert!</h4>
                        <div id="message-success1"></div>
                    </div>
                    <div class="modal-body">
                        <div class="row">
                            <div class="col-md-4">
                            </div>
                            <div class="col-md-6" id="assign_loader" style="display:none;">
                                <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                            </div>
                        </div>
                        <div id="assign_body">
                            <p>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}?</p>
                            <select id="asssign" class="form-control" name="assign_to">
                                <?php
                                $assign = App\User::where('role', '!=', 'user')->where('active', '=', '1')->get();
                                $count_assign = count($assign);
                                $teams = App\Model\helpdesk\Agent\Teams::where('status', '=', '1')->get();
                                $count_teams = count($teams);
                                ?>
                                <optgroup label="Teams ( {!! $count_teams !!} )">
                                    @foreach($teams as $team)
                                    <option  value="team_{{$team->id}}">{!! $team->name !!}</option>
                                    @endforeach
                                </optgroup>
                                <optgroup label="Agents ( {!! $count_assign !!} )">
                                    @foreach($assign as $user)
                                    <option  value="user_{{$user->id}}">{{$user->first_name." ".$user->last_name}}</option>
                                    @endforeach
                                </optgroup>
                            </select>
                        </div>
                    </div>
                    <div class="modal-footer">
                        <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis4">{!! Lang::get('lang.close') !!}</button>
                        <button type="submit" class="btn btn-success pull-right" id="submt2">{!! Lang::get('lang.assign') !!}</button>
                    </div>
                    {!! Form::close()!!}
                </div><!-- /.modal-content -->
            </div><!-- /.modal-dialog -->
        </div><!-- /.modal -->
    <?php }
    ?>
    <!-- Surrender Modal -->
    <div class="modal fade" id="surrender">
        <div class="modal-dialog">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">{!! Lang::get('lang.surrender') !!}</h4>
                </div>
                <div class="modal-body">
                    <p>{!! Lang::get('lang.are_you_sure_you_want_to_surrender_this_ticket') !!}?</p>
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">{!! Lang::get('lang.close') !!}</button>
                    <button type="button" class="btn btn-warning pull-right" id="Surrender">{!! Lang::get('lang.surrender') !!}</button>
                </div>
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
    <?php \Event::fire('show-add-calendar-model', array())?>
    <!-- add or search user Modal -->
    <div class="modal fade" id="addccc">
        <div class="modal-dialog">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" id="cc-close" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">{!! Lang::get('lang.add_collaborator') !!}</h4>
                </div>
                <div class="nav-tabs-custom">
                    <ul class="nav nav-tabs">
                        <li class="active"><a href="#ahah" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-users"> </i> {!! Lang::get('lang.search_existing_users') !!}</a></li>
                        <li><a href="#haha" data-toggle="tab" style="color:orange;"><i class="fa fa-user-plus" > </i> {!! Lang::get('lang.add_new_user') !!}</a></li>
                    </ul>
                    <div class="tab-content">
                        <div class="tab-pane active" id="ahah">
                            <div class="modal-body" id="def">
                                <div class="callout callout-info" id="hide1234" ><i class="icon fa fa-info"> </i>&nbsp;&nbsp;&nbsp; {!! Lang::get('lang.search_existing_users_or_add_new_users') !!}</div>
                                <div id="here"></div>
                                <div id="show7" style="display:none;">
                                    <div class="row col-md-12">
                                        <div class="col-xs-5">
                                        </div>
                                        <div class="col-xs-2">
                                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"> 
                                        </div>
                                        <div class="col-xs-5">
                                        </div>
                                    </div>
                                </div>
                                
                                {!! Form::model($tickets->id, ['id'=>'search-user','method' => 'PATCH'] )!!}    
                                <script src="//code.jquery.com/ui/1.11.4/jquery-ui.js"></script>
                                <input type="text" class="form-control" name="search" id="tags" placeholder="{!! Lang::get('lang.search_by_email') !!}">
                                <input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
                                <input type="submit" class="btn btn-submit" value="{!! Lang::get('lang.submit') !!}">
                                {!! Form::close() !!}
                            </div>
                        </div>
                        <div class="tab-pane" id="haha">
                            <div class="modal-body" id="abc">
                                <h4 class="modal-title pull-left">{!! Lang::get('lang.add_new_user') !!}</h4>            
                                <br/><br/>
                                <div id="here2"></div>
                                {!! Form::model($tickets->id, ['id'=>'add-user','method' => 'PATCH'] )!!} 
                                <div id="show8" style="display:none;">
                                    <div class="row col-md-12">
                                        <div class="col-xs-5">
                                        </div>
                                        <div class="col-xs-2">
                                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"> 
                                        </div>
                                        <div class="col-xs-5">
                                        </div>
                                    </div>
                                    <br/><br/><br/><br/>
                                </div>
                                <div id="hide12345">
                                    <input type="text" name="name" class="form-control" placeholder="{!! Lang::get('lang.name') !!}" required>
                                    <input type="text" name="email" class="form-control" placeholder="{!! Lang::get('lang.e-mail') !!}" required> 
                                    <input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
                                    <input type="submit" class="btn" value="{!! Lang::get('lang.submit') !!}">
                                </div>
                                {!! Form::close() !!}
                            </div>
                        </div>
                    </div>
                </div>
                {{-- <div class="modal-footer"> --}}
                {{-- <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis9" data-dismiss="alert">Close</button> --}}
                {{-- <button type="button" class="btn btn-warning pull-right" id="Surrender">Add User</button> --}}
                {{-- </div> --}}
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
    <!-- Surrender Modal -->
    <div class="modal fade" id="surrender2">
        <div class="modal-dialog">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">{!! Lang::get('lang.list_of_collaborators_of_this_ticket') !!}</h4>
                </div>
                <div class="modal-body" id="surrender22">
                    @foreach($Collaborator as $ccc)
                    <?php
                    $collab_user_id = $ccc->user_id;
                    $collab_user = App\User::where('id', '=', $collab_user_id)->first();
                    ?>
                    <div id="alert11" class="alert alert-dismissable" style="background-color:#F2F2F2">
                        <meta name="_token" content="{{ csrf_token() }}"/>
                        <button id="dismiss11" type="button" class="close" data-dismiss="alert" onclick="remove_collaborator({!! $ccc->id !!})" aria-hidden="true">×</button>
                        @if($collab_user->role == 'agent' || $collab_user->role == 'admin')
                        <i class="icon fa fa-user"></i>{!! $collab_user->first_name . " " . $collab_user->last_name !!}
                        @elseif($collab_user->role == 'user')
                        <i class="icon fa fa-user"></i>{!! $collab_user->user_name !!}
                        @endif
                        <div id="message-success1">{!! $collab_user->email !!}</div>
                    </div>
                    @endforeach
                </div>
                {{--  <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
                    <button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
                </div> --}}
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
    <div style="display:none">
        <form id="auto-submit">
            <input type="hidden" name="now" value="1">
        </form>
    </div>
</div>



<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
    <div class="modal-dialog">
        <div class="modal-content">
            <div class="modal-header">
                <button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                <h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>&nbsp;<b>#{!! $tickets->ticket_number !!}</b>
            </div><!-- /.modal-header-->
            <div class ="modal-body">
                <div class="row">
                    <div class="col-md-4">
                    </div>
                    <div class="col-md-6" id="merge_loader"  style="display:none;">
                        <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                    </div><!-- /.merge-loader -->
                </div>
                <div id="merge_body">
                    <div id="merge-body-alert">
                        <div class="row">
                            <div class="col-md-12">
                                <div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
                                    <!-- <button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button> -->
                                    <h4><i class="icon fa fa-check"></i>Alert!</h4>
                                    <div id="message-merge-succ"></div>
                                </div>
                                <div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
                                    <!-- <button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button> -->
                                    <h4><i class="icon fa fa-ban"></i>Alert!</h4>
                                    <div id="message-merge-err"></div>
                                </div>
                            </div>
                        </div>
                    </div><!-- /.merge-alert -->
                    <div id="merge-body-form">
                        <div class="row">
                            <div class="col-md-6">
                                {!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
                                <label>{!! Lang::get('lang.title') !!}</label>
                                <input type="text" name='title' class="form-control" value="<?php
                                       $ticket_data = App\Model\helpdesk\Ticket\Ticket_Thread::select('title')->where('ticket_id', "=", $tickets->id)->first();
                                       echo $ticket_data->title;
                                       ?>"/>
                            </div>
                            <div class="col-md-6">
                                <label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
                                <div id="parent-loader" style="display:none;">
                                    <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}" height="30px" width="30px">
                                </div>
                                <div id="parent-body" >

                                    <select class="form-control" id="select-merge-parent"  name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value="{{$tickets->id}}"><?php
                                       $ticket_data = App\Model\helpdesk\Ticket\Ticket_Thread::select('title')->where('ticket_id', "=", $tickets->id)->first();
                                       echo $ticket_data->title;
                                       ?></option></select>
                                </div>
                            </div>
                        </div>

                        <div class="row">
                            <div class="col-md-8">

                                <label>{!! Lang::get('lang.select_tickets') !!}</label>
                                <select class="form-control select2" id="select-merge-tickts" name="t_id[]" multiple="multiple" data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;">

                                </select>

                            </div>
                        </div>
                        <div class="row">
                            <div class="col-md-8">
                                <label>{!! Lang::get('lang.merge-reason') !!}</label>
                                <textarea  name="reason" class="form-control"></textarea>
                            </div>

                        </div>
                    </div><!-- mereg-body-form -->
                </div><!-- merge-body -->
            </div><!-- /.modal-body -->
            <div class="modal-footer">
                <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
                <input  type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
                {!! Form::close() !!}
            </div><!-- /.modal-footer -->
        </div><!-- /.modal-content -->
    </div><!-- /.modal-dialog -->
</div><!-- /.modal -->

<!-- Modal -->   
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
    <div class="modal-dialog" role="document">
        <div class="col-md-2"></div>
        <div class="col-md-8">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true"></span></button>
                    <h4 class="modal-title" id="myModalLabel"></h4>
                </div>
                <div class="modal-body" id="custom-alert-body" >
                </div>
                <div class="modal-footer">
                    <a href="{!! URL::route('ticket.thread',$tickets->id) !!}"><button type="button" class="btn btn-primary yes" data-dismiss="modal">{{Lang::get('lang.reload-now')}}</button></a>
                </div>
            </div>
        </div>
    </div>
</div>

<?php $var = App\Model\helpdesk\Settings\Ticket::where('id', '=', 1)->first(); ?>

<!-- scripts used on page -->
<script type="text/javascript">
            function clearAll() {
                $("#file_details").html("");
                $("#total-size").html("");
                $("#attachment").val('');
                $("#clear-file").hide();
                $("#replybtn").removeClass('disabled');
            }
            
            $(function () {
            $("#InternalContent").wysihtml5();
            });
            jQuery('.star').attr('disabled', true);
            $(function () {
            // $('#cand').wysihtml5();
            var wysihtml5Editor = $('#reply_content').wysihtml5().data("wysihtml5").editor;
                    $('#select').on('change', function (e) {

            //alert('hello2');
            var $_token = $('#token').val();
                    var data = $('#select').val();
                    //var data1 = $(this).children('option:selected').data('id');
                    //alert('data1');
                    $.ajax({
                    type        :   "POST",
                            cache   :   false,
                            headers :   { 'X-XSRF-TOKEN' : $_token },
                            url         :   "../canned/" + data,
                            dataType    :   'json',
                            data        :   ({data}),
                            success : function(response) {

                            // alert(response);
                            wysihtml5Editor.setValue(response, true);
                                    console.log(wysihtml5Editor.getValue());
                            }
                    });
                    return false;
                });
            });
            $(function() {
                $("#tags, #tags2").autocomplete({
                    source: 'auto/<?php echo $tickets->id; ?>'
                });
            });
            jQuery(document).ready(function() {
    $("#cc_page").on('click', '.search_r', function(){
    var search_r = $('a', this).attr('id');
            $.ajax({
            type: "GET",
                    url: "../ticket/status/{{$tickets->id}}/" + search_r,
                    beforeSend: function () {
                    $("#refresh").hide();
                            $("#loader").show();
                    },
                    success: function (response) {

                    $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                            $("#refresh").show();
                            $("#loader").hide();
                            var message = response;
                            $("#alert11").show();
                            $('#message-success1').html(message);
                            setInterval(function(){$("#alert11").hide(); }, 4000);
                    }
            });
            return false;
    });
    });
            $(document).ready(function () {

    //Initialize Select2 Elements
    $(".select2").select2();
            setInterval(function(){
            $("#auto-submit").submit(function(){
            $.ajax({
            type: "POST",
                    url: "{!! URL::route('lock',$tickets->id) !!}",
            })
                    return false;
            });
            }, 180000);
    });
            jQuery(document).ready(function() {
    // Close a ticket
    $('#close').on('click', function(e) {
    $.ajax({
    type: "GET",
            url: "../ticket/close/{{$tickets->id}}",
            beforeSend: function() {
            $("#hidespin").hide();
                    $("#spin").show();
                    $("#hide2").hide();
                    $("#show2").show();
            },
            success: function(response) {
            $("#refresh").load("../thread/{{$tickets->id}}   #refresh");
                    $("#show2").hide();
                    $("#spin").hide();
                    $("#hide2").show();
                    $("#hidespin").show();
                    $("#d1").trigger("click");
                    var message = "{!! Lang::get('lang.your_ticket_have_been_closed') !!}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setTimeout(function() {
                        window.location = document.referrer;
                    }, 500);
            }
    })
            return false;
    });
    
    // approval close ticket
 $('#approval_close').on('click', function(e) {
     
    $.ajax({
    type: "GET",
            url: "../ticket/close/get-approval/{{$tickets->id}}",//route 600
            beforeSend: function() {
            $("#hidespin").hide();
                    $("#spin").show();
                    $("#hide2").hide();
                    $("#show2").show();
            },

            success: function(response) {
           
            $("#refresh").load("../thread/{{$tickets->id}}   #refresh");
             
                    $("#show2").hide();
                    $("#spin").hide();
                    $("#hide2").show();
                    $("#hidespin").show();
                    $("#d1").trigger("click");
                    var message = "successfull approval";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){
                    $("#alert11").hide();
                            setTimeout(function() {
                            window.location = document.referrer;
                            }, 500);
                    }, 2000);
            }
    })
            return false;
    });

            // Resolved  a ticket
            $('#resolved').on('click', function(e) {
    $.ajax({
    type: "GET",
            url: "../ticket/resolve/{{$tickets->id}}",
            beforeSend: function() {
            $("#hide2").hide();
                    $("#show2").show();
            },
            success: function(response) {
            $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                    $("#d1").trigger("click");
                    $("#hide2").show();
                    $("#show2").hide();
                    var message = "{!! Lang::get('lang.your_ticket_have_been_resolved') !!}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide();
                            setTimeout(function() {
                            // var link = document.querySelector('#load-inbox');
                            // if(link) {
                            //     link.click();
                            // }
                            window.location = document.referrer;
                            }, 500);
                    }, 2000);
            }
    })
            return false;
    });
            // Open a ticket
            $('#open').on('click', function(e) {
    $.ajax({
    type: "GET",
            url: "../ticket/open/{{$tickets->id}}",
            beforeSend: function() {
            $("#hide2").hide();
                    $("#show2").show();
            },
            success: function(response) {
            $("#refresh").load("../thread/{{$tickets->id}}   #refresh");
                    $("#d1").trigger("click");
                    $("#hide2").show();
                    $("#show2").hide();
                    var message = "{!! Lang::get('lang.your_ticket_have_been_opened') !!}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); }, 4000);
            }
    })
            return false;
    });
            // delete a ticket
            $('#delete').on('click', function(e) {
    $.ajax({
    type: "GET",
            url: "../ticket/delete/{{$tickets->id}}",
            beforeSend: function() {
            $("#hide2").hide();
                    $("#show2").show();
            },
            success: function(response) {
            $("#refresh").load("../thread/{{$tickets->id}}   #refresh");
                    $("#d2").trigger("click");
                    $("#hide2").show();
                    $("#show2").hide();
                    var message = "{!! Lang::get('lang.your_ticket_have_been_moved_to_trash') !!}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    //alert(document.referrer);
                    setInterval(function(){$("#alert11").hide();
                            setTimeout(function() {
                            // var link = document.querySelector('#load-inbox');
                            // if(link) {
                            //     link.click();
                            // }
                            window.location = document.referrer;
                            }, 500);
                    }, 2000);
            }
    })
            return false;
    });
            // ban email
            $('#ban').on('click', function(e) {
    $.ajax({
    type: "GET",
            url: "../email/ban/{{$tickets->id}}",
            success: function(response) {
            $("#dismis2").trigger("click");
                    $("#refresh").load("../thread/{{$tickets->id}}   #refresh");
                    var message = "{!! Lang::get('lang.this_email_have_been_banned') !!}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); }, 4000);
            }
    })
            return false;
    });
            // internal note
            // $('#internal').click(function() {
            //     $('#t1').hide();
            //     $('#t2').show();
            // });

            // comment a ticket
            // $('#aa').click(function() {
            //     $('#t1').show();
            //     $('#t2').hide();
            // });

// Edit a ticket
            $('#form').on('submit', function() {
    $.ajax({
    type: "POST",
            url: "../ticket/post/edit/{{$tickets->id}}",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $("#hide").hide();
                    $("#show").show();
            },
            success: function(response) {
            $("#show").hide();
                    $("#hide").show();
                    if (response == 0) {
            message = "{!! Lang::get('lang.ticket_updated_successfully') !!}"
                    $("#dismis").trigger("click");
                    $("#refresh1").load("../thread/{{$tickets->id}}   #refresh1");
                    $("#refresh2").load("../thread/{{$tickets->id}}   #refresh2");
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); }, 4000);
            }
            else if (response == 1) {
            $("#error-subject").show();
            }
            else if (response == 2) {
            $("#error-sla").show();
            }
            else if (response == 3) {
            $("#error-help").show();
            }
            else if (response == 4) {
            $("#error-source").show();
            }
            else if (response == 5) {
            $("#error-priority").show();
            }
            }
    })
            return false;
    });
// Assign a ticket
            $('#form1').on('submit', function() {
    $.ajax({
    type: "POST",
            url: "../ticket/assign/{{ $tickets->id }}",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $("#assign_body").hide();
                    $("#assign_loader").show();
            },
            success: function(response) {
            if (response == 1)
            {
            // $("#assign_body").show();
            // var message = "Success";
            // $('#message-success1').html(message);
            // setInterval(function(){$("#alert11").hide(); },4000);   

            var message = "Success!";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
            }
            $("#assign_body").show();
                    $("#assign_loader").hide();
                    $("#dismis4").trigger("click");
                    // $("#RefreshAssign").load( "../thread/{{$tickets->id}} #RefreshAssign");
                    // $("#General").load( "../thread/{{$tickets->id}} #General");
            }
    })
            return false;
    });
            // Change owner of a ticket
            $('#form4').on('submit', function() {
    $.ajax({
    type: "POST",
            url: "../change-owner/{{ $tickets->id }}",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $("#change_body").hide();
                    $("#change_loader").show();
            },
            success: function(response) {
            if (response != 1)
            {
            // $("#assign_body").show();
            var message = "{{Lang::get('lang.user-not-found')}}";
                    $('#change_alert').show();
                    $('#message-success42').html(message);
                    setInterval(function(){$("#change_alert").hide(); }, 5000);
                    $("#change_body").show();
                    $("#change_loader").hide();
            } else {
            $("#change_body").show();
                    $("#change_loader").hide();
                    $("#dismis42").trigger("click");
                    // $("#RefreshAssign").load( "../thread/{{$tickets->id}} #RefreshAssign");
                    // $("#General").load( "../thread/{{$tickets->id}} #General");
                    $("#hide2").load("../thread/{{$tickets->id}}  #hide2");
                    $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                    $("#refresh1").load("../thread/{{$tickets->id}}  #refresh1");
                    $("#refresh3").load("../thread/{{$tickets->id}}  #refresh3");
                    $("#refreshTo").load("../thread/{{$tickets->id}}  #refreshTo");
                    $("#change-refresh").load("../thread/{{$tickets->id}}  #change-refresh");
                    var message = "{{Lang::get('lang.change-success')}}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); }, 4000);
            }
            }
    })
            return false;
    });
// Add and change owner of a ticket
            $('#change-add-owner').on('submit', function(){
    $.ajax({
    type: "POST",
            url: "../change-owner/{{ $tickets->id }}", //url: "../add-user",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $('#add-change-loader').show();
                    $('#add-change-body').hide();
            },
            success: function(response) {
            if (response == 1){
            $('#add-change-loader').hide();
                    $('#add-change-body').show();
                    $("#close101").trigger("click");
                    $("#hide2").load("../thread/{{$tickets->id}}  #hide2");
                    $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                    $("#refresh1").load("../thread/{{$tickets->id}}  #refresh1");
                    $("#refresh3").load("../thread/{{$tickets->id}}  #refresh3");
                    $("#refreshTo").load("../thread/{{$tickets->id}}  #refreshTo");
                    var message = "{{Lang::get('lang.change-success')}}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); }, 4000);
            } else {
            if (response == 4){
            var message = "{{Lang::get('lang.user-exists')}}";
            } else if (response == 5){
            var message = "{{Lang::get('lang.valid-email')}}";
            } else {
            //var message = "Can't process your request. Try after some time.";
            }
            $('#change_alert2').show();
                    $('#message-success422').html(message);
                    setInterval(function(){$("#change_alert2").hide(); }, 8000);
                    $('#add-change-loader').hide();
                    $('#add-change-body').show();
            }
            }
    })
            return false;
    });
            // Internal Note
            $('#form2').on('submit', function() {
                var internal_content = document.getElementById('InternalContent').value;
                if(internal_content) {
                    $("#internal_content_class").removeClass('has-error');
                    $("#alert23").hide();
                } else {
                    var message = "<li>{!! Lang::get('lang.internal_content_is_a_required_field') !!}</li>";
                    $("#internal_content_class").addClass('has-error');
                    $("#alert23").show();
                    $('#message-danger2').html(message);
                    $("#show3").hide();
                    $("#t1").show();
                    return false;
                }
    $.ajax({
    type: "POST",
            url: "../internal/note/{{ $tickets->id }}",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $("#t2").hide();
                    $("#show5").show();
            },
            success: function(response) {

            if (response == 1)
            {
            $("#refresh1").load("../thread/{{$tickets->id}}   #refresh1");
                    // $("#t4").load("../thread/{{$tickets->id}}   #t4");
                    var message = "{!! Lang::get('lang.you_have_successfully_replied_to_your_ticket') !!}";
                    $("#alert21").show();
                    $('#message-success2').html(message);
                    setInterval(function(){$("#alert21").hide(); }, 4000);
                    $("#newtextarea").empty();
                    var div = document.getElementById('newtextarea');
                    div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
                    $("#newtextarea1").empty();
                    var div1 = document.getElementById('newtextarea1');
                    div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
                    var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
                    setInterval(function(){
                            var head= document.getElementsByTagName('head')[0];
                            var script= document.createElement('script');
                            script.type= 'text/javascript';
                            script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
                            head.appendChild(script);
//                            $('.rating-cancel').hide();
//                            $(".star-rating-control").attr("disabled", "disabled").off('hover');
//                            $(".star-rating-control").addClass("disabled")
                        }, 4000);
            } else {
            // alert('fail');
            var message = "{!! Lang::get('lang.for_some_reason_your_message_was_not_posted_please_try_again_later') !!}";
                    $("#alert23").show();
                    $('#message-danger2').html(message);
                    setInterval(function(){$("#alert23").hide(); }, 4000);
                    // $( "#dismis4" ).trigger( "click" );
            }
            $("#t2").show();
                    $("#show5").hide();
            }
    })
            return false;
    });
// Ticket Reply
            $('#attachment').change(function() {
                input = document.getElementById('attachment');
                if (!input) {
                    alert("Um, couldn't find the fileinput element.");
                } else if (!input.files) {
                    alert("This browser doesn't seem to support the `files` property of file inputs.");
                } else if (!input.files[0]) {
                } else {
                    $("#file_details").html("");
                    var total_size = 0;
                    for(i = 0; i < input.files.length; i++) {
                        file = input.files[i];
                        var supported_size = "{!! $max_size_in_bytes !!}";
                        var supported_actual_size = "{!! $max_size_in_actual !!}";
                        if(file.size < supported_size) {
                            $("#file_details").append("<tr> <td> " + file.name + " </td><td> " + formatBytes(file.size) + "</td> </tr>");
                        } else {
                            $("#file_details").append("<tr style='color:red;'> <td> " + file.name + " </td><td> " + formatBytes(file.size) + "</td> </tr>");
                        }
                        total_size += parseInt(file.size);
                    }
                    if(total_size > supported_size) {
                        $("#total-size").append("<span style='color:red'>Your total file upload size is greater than "+ supported_actual_size +"</span>");
                        $("#replybtn").addClass('disabled');
                        $("#clear-file").show();
                    } else {
                        $("#total-size").html("");
                        $("#replybtn").removeClass('disabled');
                        $("#clear-file").show();
                    }
                }
            });
            
            function formatBytes(bytes,decimals) {
                if(bytes == 0) return '0 Byte';
                var k = 1000;
                var dm = decimals + 1 || 3;
                var sizes = ['Bytes', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'];
                var i = Math.floor(Math.log(bytes) / Math.log(k));
                return parseFloat((bytes / Math.pow(k, i)).toFixed(dm)) + ' ' + sizes[i];
            }

            $('#form3').on('submit', function() {
            var fd = new FormData(document.getElementById("form3"));
            var reply_content = document.getElementById('reply_content').value;
            if(reply_content) {
                $("#reply_content_class").removeClass('has-error');
                $("#alert23").hide();
            } else {
                var message = "<li>{!! Lang::get('lang.reply_content_is_a_required_field') !!}</li>";
                $("#reply_content_class").addClass('has-error');
                $("#alert23").show();
                $('#message-danger2').html(message);
                $("#show3").hide();
                $("#t1").show();
                return false;
            }
            $.ajax({
            type: "POST",
                    url: "../thread/reply/{{ $tickets->id }}",
                    enctype: 'multipart/form-data',
                    dataType: "html",
                    data: fd,
                    processData: false, // tell jQuery not to process the data
                    contentType: false, // tell jQuery not to set contentType
                    beforeSend: function() {
                        
                    $("#t1").hide();
                            $("#show3").show();
                    },
                    success: function(response) {
                    if(response !== 1) {
                        if(response === "file size exceeded") {
                            alert(response);
                        }
                    }
                    if (response == 1)
                    {
                        $("#refresh1").load("../thread/{{$tickets->id}}  #refresh1");
                        var message = "{{ Lang::get('lang.you_have_successfully_replied_to_your_ticket') }}";
                        $("#alert21").show();
                        $('#message-success2').html(message);
                        setInterval(function(){$("#alert21").hide(); }, 4000);
                        $("#newtextarea").empty();
                        var div = document.getElementById('newtextarea');
                        div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
                        $("#newtextarea1").empty();
                        var div1 = document.getElementById('newtextarea1');
                        div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
                        var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
                        setInterval(function(){
                            var head= document.getElementsByTagName('head')[0];
                            var script= document.createElement('script');
                            script.type= 'text/javascript';
                            script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
                            head.appendChild(script);
//                            $('.rating-cancel').hide();
//                            $(".star-rating-control").attr("disabled", "disabled").off('hover');
//                            $(".star-rating-control").addClass("disabled")
                        }, 4000);
                    } else {
                    // alert('fail');
                    // $( "#dismis4" ).trigger( "click" );
                    var message = "{!! Lang::get('lang.for_some_reason_your_reply_was_not_posted_please_try_again_later') !!}";
                            $("#alert23").show();
                            $('#message-danger2').html(message);
                            setInterval(function(){$("#alert23").hide(); }, 4000);
                    }
                        $("#show3").hide();
                        $("#t1").show();
                    },
                    error: function(response) {
                        $("#show3").hide();
                        $("#t1").show();
                    }
            })
            return false;
    });
// Surrender
            $('#Surrender').on('click', function() {
    $.ajax({
    type: "GET",
            url: "../ticket/surrender/{{ $tickets->id }}",
            success: function(response) {

            if (response == 1)
            {
            // alert('ticket has been un assigned');
            var message = "{!! Lang::get('lang.you_have_unassigned_your_ticket') !!}";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
                    // $("#refresh1").load( "http://localhost/faveo/public/thread/{{$tickets->id}}   #refresh1");
                    $('#surrender_button').hide();
            }
            else
            {
            var message = "{!! Lang::get('lang.for_some_reason_your_request_failed') !!}";
                    $("#alert13").show();
                    $('#message-danger1').html(message);
                    setInterval(function(){$("#dismiss13").trigger("click"); }, 2000);
                    // alert('fail');
                    // $( "#dismis4" ).trigger( "click" );
            }
            $("#dismis6").trigger("click");
            }
    })
            return false;
    });
            $("#search-user").on('submit', function(e) {
    $.ajax({
    type: "POST",
            url: "../search-user",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
                $('#here').html("");
                $('#show7').show();
                $('#hide1234').hide();
            },
            success: function(response) {
            $('#show7').hide();
                    $('#hide1234').show();
                    $('#here').html(response);
                    $("#recepients").load("../thread/{{$tickets->id}}   #recepients");
                    $("#surrender22").load("../thread/{{$tickets->id}}   #surrender22");
                    setTimeout(function() {
                    // var link = document.querySelector('#load-inbox');
                    // if(link) {
                    //     link.click();
                    // }
//                    $('#cc-close').trigger('click');
                    }, 500);
            }
    })
            return false;
    });
            $("#add-user").on('submit', function(e) {
    $.ajax({
    type: "POST",
            url: "../add-user",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $('#show8').show();
                    $('#hide12345').hide();
            },
            success: function(response) {
            $('#show8').hide();
                    $('#hide12345').show();
                    $('#here2').html(response);
                    $("#recepients").load("../thread/{{$tickets->id}}   #recepients");
                    $("#surrender22").load("../thread/{{$tickets->id}}   #surrender22");
                    setTimeout(function() {
                    // var link = document.querySelector('#load-inbox');
                    // if(link) {
                    //     link.click();
                    // }
                    $('#cc-close').trigger('click');
                    }, 500);
            }
    })
            return false;
    });
            // checking merge
            $('#MergeTickets').on('show.bs.modal', function (id) {
    $.ajax({
    type: "GET",
            url: "../check-merge-ticket/{{ $tickets->id }}",
            dataType: "html",
            data:$(this).serialize(),
            beforeSend: function() {
            $("#merge_body").hide();
                    $("#merge_loader").show();
            },
            success: function(response) {
            if (response == 0) {
            $("#merge_body").show();
                    $("#merge-succ-alert").hide();
                    $("#merge-body-alert").show();
                    $("#merge-body-form").hide();
                    $("#merge_loader").hide();
                    $("#merge-btn").attr('disabled', true);
                    var message = "{{Lang::get('lang.no-tickets-to-merge')}}";
                    $("#merge-err-alert").show();
                    $('#message-merge-err').html(message);
            } else {
            $("#merge_body").show();
                    $("#merge-body-alert").hide();
                    $("#merge-body-form").show();
                    $("#merge_loader").hide();
                    $("#merge-btn").attr('disabled', false);
                    $("#merge_loader").hide();
                    $.ajax({
                    url: "../get-merge-tickets/{{ $tickets->id}}",
                            type: 'GET',
                            data: $(this).serialize(),
                            success: function(data) {

                            $('#select-merge-tickts').html(data);
                            }
                    // return false;
                    });
            }
            }
    });
    });
            //submit merging form
            $('#merge-form').on('submit', function(){
    $.ajax({
    type: "POST",
            url: "../merge-tickets/{{ $tickets->id }}",
            dataType: "html",
            data: $(this).serialize(),
            beforeSend: function() {
            $("#merge_body").hide();
                    $("#merge_loader").show();
            },
            success: function(response) {
            if (response == 0) {
            $("#merge_body").show();
                    $("#merge-succ-alert").hide();
                    $("#merge-body-alert").show();
                    $("#merge-body-form").hide();
                    $("#merge_loader").hide();
                    $("#merge-btn").attr('disabled', true);
                    var message = "{{Lang::get('lang.merge-error')}}";
                    $("#merge-err-alert").show();
                    $('#message-merge-err').html(message);
            } else if (response == 2) {
            $("#merge_body").show();
                    $("#merge-succ-alert").hide();
                    $("#merge-body-alert").show();
                    $("#merge-body-form").hide();
                    $("#merge_loader").hide();
                    $("#merge-btn").attr('disabled', true);
                    var message = "{{Lang::get('lang.merge-error2')}}";
                    $("#merge-err-alert").show();
                    $('#message-merge-err').html(message);
            } else {
            $("#merge_body").show();
                    $("#merge-err-alert").hide();
                    $("#merge-body-alert").show();
                    $("#merge-body-form").hide();
                    $("#merge_loader").hide();
                    $("#merge-btn").attr('disabled', true);
                    $("#hide2").load("../thread/{{$tickets->id}}  #hide2");
                    $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                    $("#refresh1").load("../thread/{{$tickets->id}}  #refresh1");
                    $("#refresh3").load("../thread/{{$tickets->id}}  #refresh3");
                    $("#refreshTo").load("../thread/{{$tickets->id}}  #refreshTo");
                    $("#more-option").load("../thread/{{$tickets->id}}  #more-option");
                    var message = "{{Lang::get('lang.merge-success')}}";
                    $("#merge-succ-alert").show();
                    $('#message-merge-succ').html(message);
            }
            }
    })
            return false;
    });
    });
            function remove_collaborator(id) {
            var data = id;
                    $.ajax({
                    headers: {
                    'X-CSRF-Token': $('meta[name="_token"]').attr('content'),
                    },
                            type: "POST",
                            url: "../remove-user",
                            dataType: "html",
                            data: {data1:data},
                            success: function(response) {
                            if (response == 1) {
                            $("#recepients").load("../thread/{{$tickets->id}}   #recepients");
                            };
                                    // $('#here2').html(response);

                                    // $("#surrender22").load("../thread/{{$tickets->id}}   #surrender22");
                            }
                    })
                    return false;
            }

    $(document).ready(function() {

    var Vardata = "";
            var count = 0;
            $(".select2").on('select2:select', function(){
    parentAjaxCall();
    });
            $(".select2").on('select2:unselect', function(){
    parentAjaxCall();
    });
    function parentAjaxCall(){
            // alert();
            var arr = $("#select-merge-tickts").val();
        if (arr == null) {
            document.getElementById("select-merge-parent").innerHTML = "<option value='{{$tickets->id}}'><?php
$ticket_data = App\Model\helpdesk\Ticket\Ticket_Thread::select('title')->where('ticket_id', "=", $tickets->id)->first();
echo $ticket_data->title;
?></option>"
        } else {
            $.ajax({
            type: "GET",
                    url: "../get-parent-tickets/{{ $tickets->id }}",
                    dataType: "html",
                    data:{data1:arr},
                    beforeSend: function() {
                    $("#parent-loader").show();
                            $("#parent-body").hide();
                    },
                    success: function(data) {
                    $("#parent-loader").hide();
                            $("#parent-body").show();
                            // $("#select-merge-parent").focus();
                            $('#select-merge-parent').html(data);
                            // $( this ).off( event );
                    }
            });
        }

    }
        var locktime = '<?php echo $var->collision_avoid; ?>' * 60 * 1000;
        var ltf = '<?php echo $var->lock_ticket_frequency;?>';
        if (locktime > 0 && ltf != 0) {
            lockAjaxCall(locktime);
            if (ltf == 2) {
                var myVar = setInterval(function() {// to call ajax for ticket lock repeatedly after defined lock time interval
                lockAjaxCall(locktime);
                    return false;
                }, locktime);
                $(window).on("blur focus", function(e) {
                    var prevType = $(this).data("prevType");
                    if (prevType != e.type) {   //  reduce double fire issues
                        switch (e.type) {
                        case "blur":
                            // do work
                            setTimeout(function(){
                                clearInterval(myVar);
                                $("#myModalLabel").html("{!! Lang::get('lang.alert') !!}");
                                $("#custom-alert-body").html("{!! Lang::get('lang.ticket-lock-inactive') !!}");
                                $("#myModal").css("display", "block");
                            }, locktime);
                            break;
                        case "focus":
                            break;
                        }
                    }

                    $(this).data("prevType", e.type);
                });
            }
        }
    });
//ajax call to check ticket and lock ticket
            function lockAjaxCall(locktime){
            $.ajax({
            type: "GET",
                    url: "{{URL::route('lock',$tickets->id)}}",
                    dataType: "html",
                    data: $(this).serialize(),
                    success: function(response) {
                    if (response == 2) {
                    // alert(response);
                    // var message = "{{Lang::get('lang.access-ticket')}}"+locktime/(60*1000)
                    // +"{{Lang::get('lang.minutes')}}";
                    $("#alert22").hide();
                            $("#hide2").load("../thread/{{$tickets->id}}  #hide2");
                            $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                            $("#refresh1").load("../thread/{{$tickets->id}}  #refresh1");
                            $("#refresh3").load("../thread/{{$tickets->id}}  #refresh3");
                            $("#t5").load("../thread/{{$tickets->id}}  #t5");
                            // $("#alert21").show();
                            // $('#message-success2').html(message);
                            $('#replybtn').attr('disabled', false);
                            // setInterval(function(){$("#alert21").hide(); },8000);  
                    } else if (response == 1 || response == 4){
                    // alert(response);
                    // var message = "{{Lang::get('lang.access-ticket')}}"+locktime/(60*1000)
                    // +"{{Lang::get('lang.minutes')}}";
                    $("#alert22").hide();
                            $("#refresh").load("../thread/{{$tickets->id}}  #refresh");
                            // $("#refresh1").load("../thread/{{$tickets->id}}  #refresh1");
                            $("#refresh3").load("../thread/{{$tickets->id}}  #refresh3");
                            $("#t5").load("../thread/{{$tickets->id}}  #t5");
                            // $("#alert21").show();
                            // $('#message-success2').html(message);
                            $('#replybtn').attr('disabled', false);
                            // setInterval(function(){$("#alert21").hide(); },8000); 
                    } else {
                    var message = response;
                            $("#alert22").show();
                            $('#message-warning2').html(message);
                            $('#replybtn').attr('disabled', true);
                            //setInterval(function(){$("#alert23").hide(); },10000);
                    }
                    }
            })
            }

    $(function() {

    $('h5').html('<span class="stars">' + parseFloat($('input[name=amount]').val()) + '</span>');
            $('span.stars').stars();
            $('h4').html('<span class="stars2">' + parseFloat($('input[name=amt]').val()) + '</span>');
            $('span.stars2').stars();
    });
            $.fn.stars = function() {
            return $(this).each(function() {
            $(this).html($('<span />').width(Math.max(0, (Math.min(5, parseFloat($(this).html())))) * 16));
            });
            }
</script>
@stop