145 lines
3.3 KiB
PHP
145 lines
3.3 KiB
PHP
<?php
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namespace App\Model\helpdesk\Ticket;
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use App\BaseModel;
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use App\Model\helpdesk\Agent\Location;
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use App\Model\helpdesk\Agent\Department;
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class Tickets extends BaseModel
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{
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protected $table = 'tickets';
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protected $fillable = [
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'id',
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'ticket_number',
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'num_sequence',
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'user_id',
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'priority_id',
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'sla',
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'help_topic_id',
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'max_open_ticket',
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'captcha',
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'status',
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'lock_by',
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'lock_at',
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'source',
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'isoverdue',
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'reopened',
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'isanswered',
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'is_deleted',
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'closed',
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'is_transfer',
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'transfer_at',
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'reopened_at',
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'duedate',
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'closed_at',
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'last_message_at',
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'last_response_at',
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'created_at',
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'updated_at',
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'assigned_to',
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'locationid', // <-- Thêm locationid vào đây
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'submitdep_id'
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];
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// Các quan hệ cũ...
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public function thread()
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{
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return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Thread::class, 'ticket_id');
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}
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public function collaborator()
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{
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return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Collaborator::class, 'ticket_id');
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}
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public function helptopic()
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{
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$related = \App\Model\helpdesk\Manage\Help_topic::class;
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$foreignKey = 'help_topic_id';
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return $this->belongsTo($related, $foreignKey);
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}
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public function formdata()
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{
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return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Form_Data::class, 'ticket_id');
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}
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// Thêm quan hệ location mới
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public function location()
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{
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return $this->belongsTo(Location::class, 'locationid', 'locationid');
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}
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public function submitDepartment()
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{
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return $this->belongsTo(Department::class, 'submitdept_id');
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}
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public function extraFields()
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{
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$id = $this->attributes['id'];
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$ticket_form_datas = \App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $id)->get();
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return $ticket_form_datas;
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}
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public function source()
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{
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$source_id = $this->attributes['source'];
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$sources = new Ticket_source();
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$source = $sources->find($source_id);
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return $source;
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}
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public function sourceCss()
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{
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$css = 'fa fa-comment';
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$source = $this->source();
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if ($source) {
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$css = $source->css_class;
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}
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return $css;
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}
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public function delete()
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{
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$this->thread()->delete();
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$this->collaborator()->delete();
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$this->formdata()->delete();
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parent::delete();
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}
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public function setAssignedToAttribute($value)
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{
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if (!$value) {
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$this->attributes['assigned_to'] = null;
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} else {
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$this->attributes['assigned_to'] = $value;
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}
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}
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public function getAssignedTo()
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{
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$agentid = $this->attributes['assigned_to'];
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if ($agentid) {
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$users = new \App\User();
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$user = $users->where('id', $agentid)->first();
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if ($user) {
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return $user;
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}
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}
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}
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public function user()
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{
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$related = \App\User::class;
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$foreignKey = 'user_id';
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return $this->belongsTo($related, $foreignKey);
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}
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}
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