<?php

namespace App\Model\helpdesk\Ticket;

use App\BaseModel;
use App\Model\helpdesk\Agent\Location;
use App\Model\helpdesk\Agent\Department;

class Tickets extends BaseModel
{
    protected $table = 'tickets';

    protected $fillable = [
        'id',
        'ticket_number',
        'num_sequence',
        'user_id',
        'priority_id',
        'sla',
        'help_topic_id',
        'max_open_ticket',
        'captcha',
        'status',
        'lock_by',
        'lock_at',
        'source',
        'isoverdue',
        'reopened',
        'isanswered',
        'is_deleted',
        'closed',
        'is_transfer',
        'transfer_at',
        'reopened_at',
        'duedate',
        'closed_at',
        'last_message_at',
        'last_response_at',
        'created_at',
        'updated_at',
        'assigned_to',
        'locationid',  // <-- Thêm locationid vào đây
        'submitdep_id'
    ];

    // Các quan hệ cũ...

    public function thread()
    {
        return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Thread::class, 'ticket_id');
    }

    public function collaborator()
    {
        return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Collaborator::class, 'ticket_id');
    }

    public function helptopic()
    {
        $related = \App\Model\helpdesk\Manage\Help_topic::class;
        $foreignKey = 'help_topic_id';

        return $this->belongsTo($related, $foreignKey);
    }

    public function formdata()
    {
        return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Form_Data::class, 'ticket_id');
    }

    // Thêm quan hệ location mới
    public function location()
    {
        return $this->belongsTo(Location::class, 'locationid', 'locationid');
    }
    public function submitDepartment()
    {
        return $this->belongsTo(Department::class, 'submitdept_id');
    }
    public function extraFields()
    {
        $id = $this->attributes['id'];
        $ticket_form_datas = \App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $id)->get();

        return $ticket_form_datas;
    }

    public function source()
    {
        $source_id = $this->attributes['source'];
        $sources = new Ticket_source();
        $source = $sources->find($source_id);

        return $source;
    }

    public function sourceCss()
    {
        $css = 'fa fa-comment';
        $source = $this->source();
        if ($source) {
            $css = $source->css_class;
        }

        return $css;
    }

    public function delete()
    {
        $this->thread()->delete();
        $this->collaborator()->delete();
        $this->formdata()->delete();
        parent::delete();
    }

    public function setAssignedToAttribute($value)
    {
        if (!$value) {
            $this->attributes['assigned_to'] = null;
        } else {
            $this->attributes['assigned_to'] = $value;
        }
    }

    public function getAssignedTo()
    {
        $agentid = $this->attributes['assigned_to'];
        if ($agentid) {
            $users = new \App\User();
            $user = $users->where('id', $agentid)->first();
            if ($user) {
                return $user;
            }
        }
    }

    public function user()
    {
        $related = \App\User::class;
        $foreignKey = 'user_id';

        return $this->belongsTo($related, $foreignKey);
    }
}