290 lines
18 KiB
PHP
290 lines
18 KiB
PHP
<?php
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Agent\Groups;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Email\Smtp;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\Responder;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Settings\Ticket;
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use App\Model\helpdesk\Theme\Widgets;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Ticket\Ticket_source;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Utility\Date_format;
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use App\Model\helpdesk\Utility\Date_time_format;
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use App\Model\helpdesk\Utility\Languages;
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use App\Model\helpdesk\Utility\Log_notification;
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use App\Model\helpdesk\Utility\MailboxProtocol;
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use App\Model\helpdesk\Utility\Time_format;
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use App\Model\helpdesk\Utility\Timezones;
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use App\Model\helpdesk\Utility\Version_Check;
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use App\Model\kb\Settings;
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// Knowledge base
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use Illuminate\Database\Seeder;
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class DatabaseSeeder extends Seeder
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{
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/**
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* Run the database seeds.
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*
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* @return void
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*/
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public function run()
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{
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/* Date time format */
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$date_time_formats = [
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'd/m/Y H:i:s',
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'd.m.Y H:i:s',
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'd-m-Y H:i:s',
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'm/d/Y H:i:s',
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'm.d.Y H:i:s',
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'm-d-Y H:i:s',
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'Y/m/d H:i:s',
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'Y.m.d H:i:s',
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'Y-m-d H:i:s', ];
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foreach ($date_time_formats as $date_time_format) {
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Date_time_format::create(['format' => $date_time_format]);
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}
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/* Date format */
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$date_formats = [
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'dd/mm/yyyy',
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'dd-mm-yyyy',
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'dd.mm.yyyy',
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'mm/dd/yyyy',
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'mm:dd:yyyy',
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'mm-dd-yyyy',
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'yyyy/mm/dd',
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'yyyy.mm.dd',
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'yyyy-mm-dd', ];
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foreach ($date_formats as $date_format) {
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Date_format::create(['format' => $date_format]);
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}
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/* Time format */
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Time_format::create(['format' => 'H:i:s']);
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Time_format::create(['format' => 'H.i.s']);
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/* Timezone */
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$timezone = ['Pacific/Midway' => '(GMT-11:00) Midway Island',
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'US/Samoa' => '(GMT-11:00) Samoa',
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'US/Hawaii' => '(GMT-10:00) Hawaii',
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'US/Alaska' => '(GMT-09:00) Alaska',
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'US/Pacific' => '(GMT-08:00) Pacific Time (US & Canada)',
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'America/Tijuana' => '(GMT-08:00) Tijuana',
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'US/Arizona' => '(GMT-07:00) Arizona',
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'US/Mountain' => '(GMT-07:00) Mountain Time (US & Canada)',
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'America/Chihuahua' => '(GMT-07:00) Chihuahua',
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'America/Mazatlan' => '(GMT-07:00) Mazatlan',
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'America/Mexico_City' => '(GMT-06:00) Mexico City',
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'America/Monterrey' => '(GMT-06:00) Monterrey',
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'Canada/Saskatchewan' => '(GMT-06:00) Saskatchewan',
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'US/Central' => '(GMT-06:00) Central Time (US & Canada)',
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'US/Eastern' => '(GMT-05:00) Eastern Time (US & Canada)',
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'US/East-Indiana' => '(GMT-05:00) Indiana (East)',
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'America/Bogota' => '(GMT-05:00) Bogota',
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'America/Lima' => '(GMT-05:00) Lima',
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'America/Caracas' => '(GMT-04:30) Caracas',
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'Canada/Atlantic' => '(GMT-04:00) Atlantic Time (Canada)',
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'America/La_Paz' => '(GMT-04:00) La Paz',
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'America/Santiago' => '(GMT-04:00) Santiago',
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'Canada/Newfoundland' => '(GMT-03:30) Newfoundland',
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'America/Buenos_Aires' => '(GMT-03:00) Buenos Aires',
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'Greenland' => '(GMT-03:00) Greenland',
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'Atlantic/Stanley' => '(GMT-02:00) Stanley',
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'Atlantic/Azores' => '(GMT-01:00) Azores',
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'Atlantic/Cape_Verde' => '(GMT-01:00) Cape Verde Is.',
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'Africa/Casablanca' => '(GMT) Casablanca',
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'Europe/Dublin' => '(GMT) Dublin',
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'Europe/Lisbon' => '(GMT) Lisbon',
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'Europe/London' => '(GMT) London',
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'Africa/Monrovia' => '(GMT) Monrovia',
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'Europe/Amsterdam' => '(GMT+01:00) Amsterdam',
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'Europe/Belgrade' => '(GMT+01:00) Belgrade',
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'Europe/Berlin' => '(GMT+01:00) Berlin',
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'Europe/Bratislava' => '(GMT+01:00) Bratislava',
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'Europe/Brussels' => '(GMT+01:00) Brussels',
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'Europe/Budapest' => '(GMT+01:00) Budapest',
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'Europe/Copenhagen' => '(GMT+01:00) Copenhagen',
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'Europe/Ljubljana' => '(GMT+01:00) Ljubljana',
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'Europe/Madrid' => '(GMT+01:00) Madrid',
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'Europe/Paris' => '(GMT+01:00) Paris',
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'Europe/Prague' => '(GMT+01:00) Prague',
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'Europe/Rome' => '(GMT+01:00) Rome',
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'Europe/Sarajevo' => '(GMT+01:00) Sarajevo',
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'Europe/Skopje' => '(GMT+01:00) Skopje',
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'Europe/Stockholm' => '(GMT+01:00) Stockholm',
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'Europe/Vienna' => '(GMT+01:00) Vienna',
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'Europe/Warsaw' => '(GMT+01:00) Warsaw',
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'Europe/Zagreb' => '(GMT+01:00) Zagreb',
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'Europe/Athens' => '(GMT+02:00) Athens',
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'Europe/Bucharest' => '(GMT+02:00) Bucharest',
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'Africa/Cairo' => '(GMT+02:00) Cairo',
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'Africa/Harare' => '(GMT+02:00) Harare',
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'Europe/Helsinki' => '(GMT+02:00) Helsinki',
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'Europe/Istanbul' => '(GMT+02:00) Istanbul',
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'Asia/Jerusalem' => '(GMT+02:00) Jerusalem',
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'Europe/Kiev' => '(GMT+02:00) Kyiv',
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'Europe/Minsk' => '(GMT+02:00) Minsk',
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'Europe/Riga' => '(GMT+02:00) Riga',
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'Europe/Sofia' => '(GMT+02:00) Sofia',
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'Europe/Tallinn' => '(GMT+02:00) Tallinn',
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'Europe/Vilnius' => '(GMT+02:00) Vilnius',
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'Asia/Baghdad' => '(GMT+03:00) Baghdad',
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'Asia/Kuwait' => '(GMT+03:00) Kuwait',
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'Africa/Nairobi' => '(GMT+03:00) Nairobi',
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'Asia/Riyadh' => '(GMT+03:00) Riyadh',
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'Asia/Tehran' => '(GMT+03:30) Tehran',
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'Europe/Moscow' => '(GMT+04:00) Moscow',
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'Asia/Baku' => '(GMT+04:00) Baku',
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'Europe/Volgograd' => '(GMT+04:00) Volgograd',
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'Asia/Muscat' => '(GMT+04:00) Muscat',
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'Asia/Tbilisi' => '(GMT+04:00) Tbilisi',
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'Asia/Yerevan' => '(GMT+04:00) Yerevan',
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'Asia/Kabul' => '(GMT+04:30) Kabul',
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'Asia/Karachi' => '(GMT+05:00) Karachi',
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'Asia/Tashkent' => '(GMT+05:00) Tashkent',
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'Asia/Kolkata' => '(GMT+05:30) Kolkata',
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'Asia/Kathmandu' => '(GMT+05:45) Kathmandu',
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'Asia/Yekaterinburg' => '(GMT+06:00) Ekaterinburg',
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'Asia/Almaty' => '(GMT+06:00) Almaty',
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'Asia/Dhaka' => '(GMT+06:00) Dhaka',
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'Asia/Novosibirsk' => '(GMT+07:00) Novosibirsk',
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'Asia/Bangkok' => '(GMT+07:00) Bangkok',
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'Asia/Ho_Chi_Minh' => '(GMT+07.00) Ho Chi Minh',
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'Asia/Jakarta' => '(GMT+07:00) Jakarta',
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'Asia/Krasnoyarsk' => '(GMT+08:00) Krasnoyarsk',
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'Asia/Chongqing' => '(GMT+08:00) Chongqing',
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'Asia/Hong_Kong' => '(GMT+08:00) Hong Kong',
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'Asia/Kuala_Lumpur' => '(GMT+08:00) Kuala Lumpur',
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'Australia/Perth' => '(GMT+08:00) Perth',
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'Asia/Singapore' => '(GMT+08:00) Singapore',
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'Asia/Taipei' => '(GMT+08:00) Taipei',
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'Asia/Ulaanbaatar' => '(GMT+08:00) Ulaan Bataar',
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'Asia/Urumqi' => '(GMT+08:00) Urumqi',
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'Asia/Irkutsk' => '(GMT+09:00) Irkutsk',
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'Asia/Seoul' => '(GMT+09:00) Seoul',
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'Asia/Tokyo' => '(GMT+09:00) Tokyo',
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'Australia/Adelaide' => '(GMT+09:30) Adelaide',
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'Australia/Darwin' => '(GMT+09:30) Darwin',
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'Asia/Yakutsk' => '(GMT+10:00) Yakutsk',
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'Australia/Brisbane' => '(GMT+10:00) Brisbane',
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'Australia/Canberra' => '(GMT+10:00) Canberra',
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'Pacific/Guam' => '(GMT+10:00) Guam',
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'Australia/Hobart' => '(GMT+10:00) Hobart',
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'Australia/Melbourne' => '(GMT+10:00) Melbourne',
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'Pacific/Port_Moresby' => '(GMT+10:00) Port Moresby',
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'Australia/Sydney' => '(GMT+10:00) Sydney',
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'Asia/Vladivostok' => '(GMT+11:00) Vladivostok',
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'Asia/Magadan' => '(GMT+12:00) Magadan',
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'Pacific/Auckland' => '(GMT+12:00) Auckland',
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'Pacific/Fiji' => '(GMT+12:00) Fiji', ];
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foreach ($timezone as $name => $location) {
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Timezones::create(['name' => $name, 'location' => $location]);
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}
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/* Ticket status */
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Ticket_status::create(['name' => 'Open', 'state' => 'open', 'mode' => '3', 'message' => 'Ticket have been Reopened by', 'flags' => '0', 'sort' => '1', 'properties' => 'Open tickets.']);
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Ticket_status::create(['name' => 'Resolved', 'state' => 'closed', 'mode' => '1', 'message' => 'Ticket have been Resolved by', 'flags' => '0', 'sort' => '2', 'properties' => 'Resolved tickets.']);
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Ticket_status::create(['name' => 'Closed', 'state' => 'closed', 'mode' => '3', 'message' => 'Ticket have been Closed by', 'flags' => '0', 'sort' => '3', 'properties' => 'Closed tickets. Tickets will still be accessible on client and staff panels.']);
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Ticket_status::create(['name' => 'Archived', 'state' => 'archived', 'mode' => '3', 'message' => 'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.']);
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Ticket_status::create(['name' => 'Deleted', 'state' => 'deleted', 'mode' => '3', 'message' => 'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.']);
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/* Ticket priority */
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Ticket_priority::create(['priority' => 'Low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'High', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1']);
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Ticket_priority::create(['priority' => 'Emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1']);
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/* SLA Plans */
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Sla_plan::create(['name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1']);
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Sla_plan::create(['name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1']);
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Sla_plan::create(['name' => 'Sla 3', 'grace_period' => '24 Hours', 'status' => '1']);
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/* Mailbox protocol */
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$mailbox = [
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'IMAP' => '/imap',
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'IMAP+SSL' => '/imap/ssl',
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'IMAP+TLS' => '/imap/tls',
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'IMAP+SSL/No-validate' => '/imap/ssl/novalidate-cert', ];
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foreach ($mailbox as $name => $value) {
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MailboxProtocol::create(['name' => $name, 'value' => $value]);
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}
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/* Languages */
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$languages = [
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'English' => 'en',
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'Italian' => 'it',
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'German' => 'de',
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'French' => 'fr',
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'Brazilian Portuguese' => 'pt_BR',
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'Dutch' => 'nl',
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'Spanish' => 'es',
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'Norwegian' => 'nb_NO',
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'Danish' => 'da', ];
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foreach ($languages as $language => $locale) {
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Languages::create(['name' => $language, 'locale' => $locale]);
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}
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/* Teams */
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Teams::create(['name' => 'Level 1 Support', 'status' => '1']);
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Teams::create(['name' => 'Level 2 Support']);
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Teams::create(['name' => 'Developer']);
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/* Groups */
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Groups::create(['name' => 'Group A', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '1', 'can_post_ticket' => '1', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1']);
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Groups::create(['name' => 'Group B', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1']);
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Groups::create(['name' => 'Group C', 'group_status' => '1', 'can_create_ticket' => '0', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '0', 'can_transfer_ticket' => '0', 'can_delete_ticket' => '0', 'can_ban_email' => '0', 'can_manage_canned' => '0', 'can_view_agent_stats' => '0', 'department_access' => '0']);
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/* Department */
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Department::create(['name' => 'Support', 'sla' => '1']);
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Department::create(['name' => 'Sales', 'sla' => '1']);
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Department::create(['name' => 'Operation', 'sla' => '1']);
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/* Helptopic */
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help_topic::create(['topic' => 'Support query', 'department' => '1', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0']);
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help_topic::create(['topic' => 'Sales query', 'department' => '2', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '0', 'type' => '1', 'auto_response' => '0']);
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help_topic::create(['topic' => 'Operational query', 'department' => '3', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '0', 'type' => '1', 'auto_response' => '0']);
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/* Daily notification log */
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Log_notification::create(['log' => 'NOT-1']);
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/* System complete settings */
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Alert::create(['id' => '1', 'ticket_status' => '1', 'ticket_admin_email' => '1', 'assignment_status' => '1', 'assignment_assigned_status' => '1', 'assignment_assigned_agent' => '1']);
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Company::create(['id' => '1']);
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Email::create(['id' => '1', 'template' => 'default', 'email_fetching' => '1', 'notification_cron' => '1', 'all_emails' => '1', 'email_collaborator' => '1', 'attachment' => '1']);
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Responder::create(['id' => '1', 'new_ticket' => '1', 'agent_new_ticket' => '1']);
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// System::create(array('id' => '1', 'status' => '1', 'department' => '1', 'date_time_format' => '1', 'time_zone' => '32'));
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Ticket::create(['num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'collision_avoid' => '2', 'priority' => '1', 'sla' => '2', 'help_topic' => '1', 'status' => '1']);
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/* Ticket source */
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Ticket_source::create(['name' => 'web', 'value' => 'Web']);
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Ticket_source::create(['name' => 'email', 'value' => 'E-mail']);
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Ticket_source::create(['name' => 'agent', 'value' => 'Agent Panel']);
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/* Mail configuration */
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Smtp::create(['id' => '1']);
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/* Version check */
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Version_Check::create(['id' => '1']);
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/* System widgets */
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Widgets::create(['id' => '1', 'name' => 'footer1']);
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Widgets::create(['id' => '2', 'name' => 'footer2']);
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Widgets::create(['id' => '3', 'name' => 'footer3']);
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Widgets::create(['id' => '4', 'name' => 'footer4']);
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Widgets::create(['id' => '5', 'name' => 'side1']);
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Widgets::create(['id' => '6', 'name' => 'side2']);
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Widgets::create(['id' => '7', 'name' => 'linkedin']);
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Widgets::create(['id' => '8', 'name' => 'stumble']);
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Widgets::create(['id' => '9', 'name' => 'google']);
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Widgets::create(['id' => '10', 'name' => 'deviantart']);
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Widgets::create(['id' => '11', 'name' => 'flickr']);
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Widgets::create(['id' => '12', 'name' => 'skype']);
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Widgets::create(['id' => '13', 'name' => 'rss']);
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Widgets::create(['id' => '14', 'name' => 'twitter']);
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Widgets::create(['id' => '15', 'name' => 'facebook']);
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Widgets::create(['id' => '16', 'name' => 'youtube']);
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Widgets::create(['id' => '17', 'name' => 'vimeo']);
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Widgets::create(['id' => '18', 'name' => 'pinterest']);
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Widgets::create(['id' => '19', 'name' => 'dribbble']);
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Widgets::create(['id' => '20', 'name' => 'instagram']);
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/* Knowledge base setting */
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Settings::create(['id' => 'id', 'pagination' => '10']);
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}
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}
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