update 1.0.7

.env

@@ -4,7 +4,7 @@ APP_KEY=SomeRandomString
 DB_TYPE=mysql
 DB_HOST=localhost
 DB_PORT=
-DB_DATABASE=faveo
+DB_DATABASE=faveo-dev
 DB_USERNAME=root
 DB_PASSWORD=
 MAIL_DRIVER=smtp

README.md

@@ -1,4 +1,4 @@
-<h3>About Faveo</h3> 
+<h3>About Faveo</h3> 
 <br><img src="https://travis-ci.org/ladybirdweb/faveo-helpdesk.svg?branch=master">&nbsp;<img src="https://img.shields.io/badge/License-OSL-blue.svg">&nbsp;<a href="https://gitter.im/ladybirdweb/faveo-helpdesk" target="_blank"><img src="https://badges.gitter.im/ladybirdweb/faveo-helpdesk.svg"></a>&nbsp;<a href="https://styleci.io/repos/34716238"><img src="https://styleci.io/repos/34716238/shield" alt="StyleCI" height="19px"></a>&nbsp;<a href="http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/index.html" target="_blank"><img src="http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/grade.svg" height="20px"></a>&nbsp;<a href="https://scrutinizer-ci.com/g/ladybirdweb/faveo-helpdesk/?branch=master" target="_blank"><img src="https://scrutinizer-ci.com/g/ladybirdweb/faveo-helpdesk/badges/quality-score.png?b=master" height="20px"></a></br>
 <p>Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. 
 <br/><br/>

app/Exceptions/Handler.php

@@ -9,6 +9,8 @@ use Illuminate\Foundation\Exceptions\Handler as ExceptionHandler;
 
 class Handler extends ExceptionHandler
 {
+    public $phpmailer;
+
     /**
      * A list of the exception types that should not be reported.
      *
@@ -18,18 +20,6 @@ class Handler extends ExceptionHandler
         'Symfony\Component\HttpKernel\Exception\HttpException',
     ];
 
-    /**
-     * Create a new controller instance.
-     * constructor to check
-     * 1. php mailer.
-     *
-     * @return void
-     */
-    // public function __construct(PhpMailController $PhpMailController)
-    // {
-    //     $this->PhpMailController = $PhpMailController;
-    // }
-
     /**
      * Report or log an exception.
      *
@@ -54,30 +44,34 @@ class Handler extends ExceptionHandler
      */
     public function render($request, Exception $e)
     {
-        //        $phpmail = new PhpMailController;
-//        if ($e instanceof \Tymon\JWTAuth\Exceptions\TokenExpiredException) {
-//            return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
-//        } elseif ($e instanceof \Tymon\JWTAuth\Exceptions\TokenInvalidException) {
-//            return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
-//        }
-//        // This is to check if the debug is true or false
-//        if (config('app.debug') == false) {
-//            // checking if the error is actually an error page or if its an system error page
-//            if ($this->isHttpException($e) && $e->getStatusCode() == 404) {
-//                return response()->view('errors.404', []);
-//            } else {
-//                // checking if the application is installed
-//                if (\Config::get('database.install') == 1) {
-//                    // checking if the error log send to Ladybirdweb is enabled or not
-//                    if (\Config::get('app.ErrorLog') == '1') {
-//                        $this->phpmail->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => 'faveo logger', 'email' => 'faveoerrorlogger@gmail.com'], $message = ['subject' => 'Faveo downloaded from github has occured error', 'scenario' => 'error-report'], $template_variables = ['e' => $e]);
-//                    }
-//                }
-//
-//                return response()->view('errors.500', []);
-//            }
-//        }
-//       //  returns non oops error message
+        //dd($e);
+        $phpmail = new PhpMailController();
+        $this->PhpMailController = $phpmail;
+        if ($e instanceof \Tymon\JWTAuth\Exceptions\TokenExpiredException) {
+            return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
+        } elseif ($e instanceof \Tymon\JWTAuth\Exceptions\TokenInvalidException) {
+            return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
+        }
+        // This is to check if the debug is true or false
+        if (config('app.debug') == false) {
+            // checking if the error is actually an error page or if its an system error page
+            if ($this->isHttpException($e) && $e->getStatusCode() == 404) {
+                return response()->view('errors.404', []);
+            } else {
+                // checking if the application is installed
+                if (\Config::get('database.install') == 1) {
+                    // checking if the error log send to Ladybirdweb is enabled or not
+                    if (\Config::get('app.ErrorLog') == '1') {
+                        try {
+                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => 'faveo logger', 'email' => 'faveoerrorlogger@gmail.com'], $message = ['subject' => 'Faveo downloaded from github has occured error', 'scenario' => 'error-report'], $template_variables = ['system_error' => "<pre style='background-color: #FFC7C7;/* border-color: red; */border: 1px solid red;border-radius: 3px;'> <b>Message:</b>".$e->getMessage().'<br/> <b>Code:</b>'.$e->getCode().'<br/> <b>File:</b>'.$e->getFile().'<br/> <b>Line:</b>'.$e->getLine().'</pre>']);
+                        } catch (Exception $exx) {
+                        }
+                    }
+                }
+                return response()->view('errors.500', []);
+            }
+        }
+        //  returns non oops error message
         return parent::render($request, $e);
         // checking if the error is related to http error i.e. page not found
         if ($this->isHttpException($e)) {

app/Http/Controllers/Admin/helpdesk/AgentController.php

@@ -107,7 +107,8 @@ class AgentController extends Controller
         // fixing the user role to agent
         $user->fill($request->input())->save();
         // generate password and has immediately to store
-        $user->password = Hash::make($this->generateRandomString());
+        $password = $this->generateRandomString();
+        $user->password = Hash::make($password);
         // fetching all the team details checked for this user
         $requests = $request->input('team_id');
         // get user id of the inserted user detail
@@ -127,7 +128,7 @@ class AgentController extends Controller
                 $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
             } catch (Exception $e) {
                 // returns if try fails
-                return redirect('agents')->with('fails', 'Some error occured while sending mail to the agent. Please check email settings and try again');
+                return redirect('agents')->with('fails', 'Some error occurred while sending mail to the agent. Please check email settings and try again');
             }
             // returns for the success case
             return redirect('agents')->with('success', 'Agent Created sucessfully');

app/Http/Controllers/Admin/helpdesk/EmailsController.php

@@ -19,8 +19,6 @@ use Crypt;
 use Exception;
 use Illuminate\Http\Request;
 
-//use PhpImap\Mailbox as ImapMailbox;
-
 /**
  * ======================================
  * EmailsController.
@@ -120,9 +118,14 @@ class EmailsController extends Controller
 
             return $return_data;
         }
+        if ($request->validate == 'on') {
+            $validate = '/validate-cert';
+        } else {
+            $validate = '/novalidate-cert';
+        }
         if ($request->fetching_status == 'on') {
-            $imap_check = $this->getImapStream($request);
-            if ($imap_check == 0) {
+            $imap_check = $this->getImapStream($request, $validate);
+            if ($imap_check[0] == 0) {
                 return 'Incoming email connection failed';
             }
             $need_to_check_imap = 1;
@@ -143,17 +146,17 @@ class EmailsController extends Controller
 
         if ($need_to_check_imap == 1 && $need_to_check_smtp == 1) {
             if ($imap_check != 0 && $smtp_check != 0) {
-                $this->store($request);
+                $this->store($request, $imap_check[1]);
                 $return = 1;
             }
         } elseif ($need_to_check_imap == 1 && $need_to_check_smtp == 0) {
             if ($imap_check != 0 && $smtp_check == 0) {
-                $this->store($request);
+                $this->store($request, $imap_check[1]);
                 $return = 1;
             }
         } elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 1) {
             if ($imap_check == 0 && $smtp_check != 0) {
-                $this->store($request);
+                $this->store($request, null);
                 $return = 1;
             }
         } elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 0) {
@@ -174,14 +177,14 @@ class EmailsController extends Controller
      *
      * @return type Redirect
      */
-    public function store($request)
+    public function store($request, $imap_check)
     {
         //        dd($request);
         $email = new Emails();
         try {
             //            getConnection($request->input('email_name'), $request->input('email_address'), $request->input('email_address'))
             // saving all the fields to the database
-            if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'sending_status', 'auto_response'))->save() == true) {
+            if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'fetching_encryption', 'sending_status', 'auto_response'))->save() == true) {
                 if ($request->fetching_status == 'on') {
                     $email->fetching_status = 1;
                 } else {
@@ -197,7 +200,12 @@ class EmailsController extends Controller
                 } else {
                     $email->auto_response = 0;
                 }
-                // fetching department value
+                if ($imap_check !== null) {
+                    $email->fetching_encryption = $imap_check;
+                } else {
+                    $email->fetching_encryption = $request->fetching_encryption;
+                }
+                 // fetching department value
                 $email->department = $this->departmentValue($request->input('department'));
                 // fetching priority value
                 $email->priority = $this->priorityValue($request->input('priority'));
@@ -289,8 +297,13 @@ class EmailsController extends Controller
             return $return_data;
         }
 //        return $request;
+        if ($request->validate == 'on') {
+            $validate = '/validate-cert';
+        } else {
+            $validate = '/novalidate-cert';
+        }
         if ($request->fetching_status == 'on') {
-            $imap_check = $this->getImapStream($request);
+            $imap_check = $this->getImapStream($request, $validate);
             if ($imap_check == 0) {
                 return 'Incoming email connection failed';
             }
@@ -425,7 +438,7 @@ class EmailsController extends Controller
      *
      * @return type int
      */
-    public function getImapStream($request)
+    public function getImapStream($request, $validate)
     {
         $fetching_status = $request->input('fetching_status');
         $username = $request->input('email_address');
@@ -433,13 +446,20 @@ class EmailsController extends Controller
         $protocol_id = $request->input('mailbox_protocol');
         $fetching_protocol = '/'.$request->input('fetching_protocol');
         $fetching_encryption = '/'.$request->input('fetching_encryption');
-        if ($fetching_encryption == 'none') {
-            $fetching_encryption = 'novalidate-cert';
+        if ($fetching_encryption == '/none') {
+            $fetching_encryption2 = '/novalidate-cert';
+            $mailbox_protocol = $fetching_encryption2;
+            $host = $request->input('fetching_host');
+            $port = $request->input('fetching_port');
+            $mailbox = '{'.$host.':'.$port.$mailbox_protocol.'}INBOX';
+        } else {
+            $mailbox_protocol = $fetching_protocol.$fetching_encryption;
+            $host = $request->input('fetching_host');
+            $port = $request->input('fetching_port');
+            $mailbox = '{'.$host.':'.$port.$mailbox_protocol.$validate.'}INBOX';
+            $mailbox_protocol = $fetching_encryption.$validate;
         }
-        $mailbox_protocol = $fetching_protocol.$fetching_encryption;
-        $host = $request->input('fetching_host');
-        $port = $request->input('fetching_port');
-        $mailbox = '{'.$host.':'.$port.$mailbox_protocol.'}INBOX';
+
         try {
             $imap_stream = imap_open($mailbox, $username, $password);
         } catch (\Exception $ex) {
@@ -447,9 +467,9 @@ class EmailsController extends Controller
         }
         $imap_stream = imap_open($mailbox, $username, $password);
         if ($imap_stream) {
-            $return = 1;
+            $return = [0 => 1, 1 => $mailbox_protocol];
         } else {
-            $return = 0;
+            $return = [0 => 0];
         }
 
         return $return;

app/Http/Controllers/Admin/helpdesk/GroupController.php

@@ -139,9 +139,6 @@ class GroupController extends Controller
         //Updating can_assign_ticket field
         $assignTicket = $request->Input('can_assign_ticket');
         $var->can_assign_ticket = $assignTicket;
-        //Updating can_trasfer_ticket field
-        $trasferTicket = $request->Input('can_trasfer_ticket');
-        $var->can_trasfer_ticket = $trasferTicket;
         //Updating can_delete_ticket field
         $deleteTicket = $request->Input('can_delete_ticket');
         $var->can_delete_ticket = $deleteTicket;

app/Http/Controllers/Admin/helpdesk/SettingsController.php

@@ -27,9 +27,11 @@ use App\Model\helpdesk\Utility\Date_time_format;
 use App\Model\helpdesk\Utility\Time_format;
 use App\Model\helpdesk\Utility\Timezones;
 // classes
+use DB;
 use Exception;
 use Illuminate\Http\Request;
 use Input;
+use Lang;
 
 /**
  * SettingsController.
@@ -76,7 +78,7 @@ class SettingsController extends Controller
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
         } catch (Exception $e) {
-            return redirect()->back()->with('fails', $e->errorInfo[2]);
+            return redirect()->back()->with('fails', $e->getMessage());
         }
     }
 
@@ -110,10 +112,31 @@ class SettingsController extends Controller
             return redirect('getcompany')->with('success', 'Company Updated Successfully');
         } catch (Exception $e) {
             /* redirect to Index page with Fails Message */
-            return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
+            return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>');
         }
     }
 
+    /**
+     * function to delete system logo.
+     *
+     *  @return type string
+     */
+    public function deleteLogo()
+    {
+        $path = $_GET['data1']; //get file path of logo image
+        if (!unlink($path)) {
+            return 'false';
+        } else {
+            $companys = Company::where('id', '=', 1)->first();
+            $companys->logo = null;
+            $companys->use_logo = '0';
+            $companys->save();
+
+            return 'true';
+        }
+        // return $res;
+    }
+
     /**
      * get the form for System setting page.
      *
@@ -138,7 +161,7 @@ class SettingsController extends Controller
             /* Direct to System Settings Page */
             return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
         } catch (Exception $e) {
-            return redirect()->back()->with('fails', $e->errorInfo[2]);
+            return redirect()->back()->with('fails', $e->getMessage());
         }
     }
 
@@ -164,7 +187,7 @@ class SettingsController extends Controller
             return redirect('getsystem')->with('success', 'System Updated Successfully');
         } catch (Exception $e) {
             /* redirect to Index page with Fails Message */
-            return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
+            return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>');
         }
     }
 
@@ -190,7 +213,7 @@ class SettingsController extends Controller
             /* Direct to Ticket Settings Page */
             return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
         } catch (Exception $e) {
-            return redirect()->back()->with('fails', $e->errorInfo[2]);
+            return redirect()->back()->with('fails', $e->getMessage());
         }
     }
 
@@ -225,7 +248,7 @@ class SettingsController extends Controller
             return redirect('getticket')->with('success', 'Ticket Updated Successfully');
         } catch (Exception $e) {
             /* redirect to Index page with Fails Message */
-            return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
+            return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>');
         }
     }
 
@@ -250,7 +273,7 @@ class SettingsController extends Controller
             /* Direct to Email Settings Page */
             return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
         } catch (Exception $e) {
-            return redirect()->back()->with('fails', $e->errorInfo[2]);
+            return redirect()->back()->with('fails', $e->getMessage());
         }
     }
 
@@ -271,8 +294,8 @@ class SettingsController extends Controller
             /* fill the values to email table */
             $emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
             /* insert checkboxes  to database */
-            $emails->email_fetching = $request->input('email_fetching');
-            $emails->notification_cron = $request->input('notification_cron');
+            // $emails->email_fetching = $request->input('email_fetching');
+            // $emails->notification_cron = $request->input('notification_cron');
             $emails->all_emails = $request->input('all_emails');
             $emails->email_collaborator = $request->input('email_collaborator');
             $emails->strip = $request->input('strip');
@@ -283,7 +306,65 @@ class SettingsController extends Controller
             return redirect('getemail')->with('success', 'Email Updated Successfully');
         } catch (Exception $e) {
             /* redirect to Index page with Fails Message */
-            return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
+            return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>');
+        }
+    }
+
+    /**
+     * get the form for cron job setting page.
+     *
+     * @param type Email    $email
+     * @param type Template $template
+     * @param type Emails   $email1
+     *
+     * @return type Response
+     */
+    public function getSchedular(Email $email, Template $template, Emails $email1)
+    {
+        // try {
+             /* fetch the values of email from Email table */
+            $emails = $email->whereId('1')->first();
+            /* Fetch the values from Template table */
+            $templates = $template->get();
+            /* Fetch the values from Emails table */
+            $emails1 = $email1->get();
+
+        return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1'));
+        // } catch {
+
+        // }
+    }
+
+    /**
+     * Update the specified resource in storage for cron job.
+     *
+     * @param type Email        $email
+     * @param type EmailRequest $request
+     *
+     * @return type Response
+     */
+    public function postSchedular(Email $email, Template $template, Emails $email1, Request $request)
+    {
+        // dd($request);
+        try {
+            /* fetch the values of email request  */
+            $emails = $email->whereId('1')->first();
+            if ($request->email_fetching) {
+                $emails->email_fetching = $request->email_fetching;
+            } else {
+                $emails->email_fetching = 0;
+            }
+            if ($request->notification_cron) {
+                $emails->notification_cron = $request->notification_cron;
+            } else {
+                $emails->notification_cron = 0;
+            }
+            $emails->save();
+            /* redirect to Index page with Success Message */
+            return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
+        } catch (Exception $e) {
+            /* redirect to Index page with Fails Message */
+            return redirect('job-scheduler')->with('fails', Lang::get('lang.job-scheduler-error').'<li>'.$e->getMessage().'</li>');
         }
     }
 
@@ -353,7 +434,7 @@ class SettingsController extends Controller
             /* Direct to Responder Settings Page */
             return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
         } catch (Exception $e) {
-            return redirect()->back()->with('fails', $e->errorInfo[2]);
+            return redirect()->back()->with('fails', $e->getMessage());
         }
     }
 
@@ -383,7 +464,7 @@ class SettingsController extends Controller
             return redirect('getresponder')->with('success', 'Responder Updated Successfully');
         } catch (Exception $e) {
             /* redirect to Index page with Fails Message */
-            return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
+            return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>');
         }
     }
 
@@ -402,7 +483,7 @@ class SettingsController extends Controller
             /* Direct to Alert Settings Page */
             return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
         } catch (Exception $e) {
-            return redirect()->back()->with('fails', $e->errorInfo[2]);
+            return redirect()->back()->with('fails', $e->getMessage());
         }
     }
 
@@ -471,7 +552,7 @@ class SettingsController extends Controller
             return redirect('getalert')->with('success', 'Alert Updated Successfully');
         } catch (Exception $e) {
             /* redirect to Index page with Fails Message */
-            return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
+            return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>');
         }
     }
 

app/Http/Controllers/Admin/helpdesk/TemplateController.php

@@ -324,7 +324,7 @@ class TemplateController extends Controller
             return redirect('getdiagno')->with('fails', 'Please provide E-mail address !');
         }
         // sending mail via php mailer
-        $mail = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['email' => $email], $message = ['subject' => 'Checking the connection', 'scenario' => 'error-report', 'content' => 'Email Received Successfully'], $template_variables = ['system_error' => 'hello']);
+        $mail = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['email' => $email], $message = ['subject' => 'Checking the connection', 'scenario' => 'error-report', 'content' => 'Email Received Successfully'], $template_variables = ['system_error' => 'Email Received Successfully']);
 
         if ($mail == null) {
             return redirect('getdiagno')->with('fails', 'Please check your E-mail settings. Unable to send mails');

app/Http/Controllers/Admin/helpdesk/WorkflowController.php

@@ -0,0 +1,456 @@
+<?php
+
+namespace App\Http\Controllers\Admin\helpdesk;
+
+// controller
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\WorkflowCreateRequest;
+use App\Http\Requests\helpdesk\WorkflowUpdateRequest;
+use App\Model\helpdesk\Agent\Department;
+// model
+use App\Model\helpdesk\Agent\Teams;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\Model\helpdesk\Ticket\Ticket_Status;
+use App\Model\helpdesk\Workflow\WorkflowAction;
+use App\Model\helpdesk\Workflow\WorkflowName;
+use App\Model\helpdesk\Workflow\WorkflowRules;
+use App\User;
+use Datatable;
+//classes
+use Exception;
+use Illuminate\Http\Request;
+
+/**
+ * WorkflowController
+ * In this controller in the CRUD function for all the workflow applied in faveo.
+ *
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class WorkflowController extends Controller
+{
+    /**
+     * Create a new controller instance.
+     * constructor to check
+     * 1. authentication
+     * 2. user roles
+     * 3. roles must be agent.
+     *
+     * @return void
+     */
+    public function __construct()
+    {
+        // checking authentication
+        $this->middleware('auth');
+        // checking admin roles
+        $this->middleware('roles');
+    }
+
+    /**
+     * Display a listing of all the workflow.
+     *
+     * @return type
+     */
+    public function index()
+    {
+        try {
+            return view('themes.default1.admin.helpdesk.manage.workflow.index');
+        } catch (Exception $e) {
+            return view('404');
+        }
+    }
+
+    /**
+     * List of all the workflow in the system.
+     *
+     * @return type
+     */
+    public function workFlowList()
+    {
+        // returns chumper datatable
+        return Datatable::collection(WorkflowName::All())
+                        /* searcable column name */
+                        ->searchColumns('name')
+                        /* order column name and description */
+                        ->orderColumns('name')
+                        /* add column name */
+                        ->addColumn('name', function ($model) {
+                            return $model->name;
+                        })
+                        /* add column status */
+                        ->addColumn('status', function ($model) {
+                            if ($model->status == 1) {
+                                return 'Active';
+                            } elseif ($model->status == 0) {
+                                return 'Disabled';
+                            }
+                        })
+                        /* add column order */
+                        ->addColumn('order', function ($model) {
+                            return $model->order;
+                        })
+                        /* add column rules */
+                        ->addColumn('rules', function ($model) {
+                            $rules = WorkflowRules::where('workflow_id', '=', $model->id)->count();
+
+                            return $rules;
+                        })
+                        /* add column target */
+                        ->addColumn('target', function ($model) {
+                            $target = $model->target;
+                            $target1 = explode('-', $target);
+                            if ($target1[0] == 'A') {
+                                if ($target1[1] == 0) {
+                                    return 'Any';
+                                } elseif ($target1[1] == 1) {
+                                    return 'Web Forms';
+                                } elseif ($target1[1] == 2) {
+                                    return 'Email';
+                                } elseif ($target1[1] == 4) {
+                                    return 'API';
+                                }
+                            } elseif ($target1[0] == 'E') {
+                                $emails = Emails::where('id', '=', $target1[1])->first();
+
+                                return $emails->email_address;
+                            }
+                        })
+                        /* add column created */
+                        ->addColumn('Created', function ($model) {
+                            return TicketController::usertimezone($model->created_at);
+                        })
+                        /* add column updated */
+                        ->addColumn('Updated', function ($model) {
+                            return TicketController::usertimezone($model->updated_at);
+                        })
+                        /* add column action */
+                        ->addColumn('Actions', function ($model) {
+                            $confirmation = 'Are you sure?';
+
+                            return "<a class='btn btn-info btn-xs btn-flat' href='".route('workflow.edit', $model->id)."'><i class='fa fa-edit text-black'></i> Edit</a>  <a class='btn btn-danger btn-xs btn-flat' href='".route('workflow.delete', $model->id)."'><i class='fa fa-trash text-black'></i> Delete</a>";
+                        })
+                        ->make();
+    }
+
+    /**
+     * Show the form for creating a new workflow.
+     *
+     * @return type Response
+     */
+    public function create(Emails $emails)
+    {
+        //        dd($emails);
+        foreach ($emails->lists('email_address', 'id') as $key => $email) {
+            $email_data["E-$key"] = $email;
+        }
+//        dd($email_data);
+//        dd($emails->lists('email_address' , 'id'));
+        $emails = $email_data;
+        try {
+            //            $emails = $emails->get();
+            return view('themes.default1.admin.helpdesk.manage.workflow.create', compact('emails'));
+        } catch (Exception $e) {
+            return view('404');
+        }
+    }
+
+    /**
+     * Store a new workflow in to the system.
+     *
+     * @param \App\Http\Requests\helpdesk\WorkflowCreateRequest $request
+     *
+     * @return type view
+     */
+    public function store(WorkflowCreateRequest $request)
+    {
+        //dd($request);
+        try {
+            // store a new workflow credentials in to the system
+            $workflow_name = new WorkflowName();
+            $workflow_name->name = $request->name;
+            $workflow_name->status = $request->status;
+            $workflow_name->order = $request->execution_order;
+            $workflow_name->target = $request->target_channel;
+            $workflow_name->internal_note = $request->internal_note;
+            $workflow_name->save();
+
+            $rules = $request->rule;
+            $actions = $request->action;
+            // store workflow rules into the system
+            foreach ($rules as $rule) {
+                $workflow_rule = new WorkflowRules();
+                $workflow_rule->workflow_id = $workflow_name->id;
+                $workflow_rule->matching_scenario = $rule['a'];
+                $workflow_rule->matching_relation = $rule['b'];
+                $workflow_rule->matching_value = $rule['c'];
+                $workflow_rule->save();
+            }
+            // store a new workflow action into the system
+            foreach ($actions as $action) {
+                $workflow_action = new WorkflowAction();
+                $workflow_action->workflow_id = $workflow_name->id;
+                $workflow_action->condition = $action['a'];
+                $workflow_action->action = $action['b'];
+                $workflow_action->save();
+            }
+
+            return redirect('workflow')->with('success', 'Workflow Created Successfully');
+        } catch (Exception $e) {
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * Editing the details of the banned users.
+     *
+     * @param type $id
+     * @param User $ban
+     *
+     * @return type Response
+     */
+    public function edit($id, WorkflowName $work_flow_name, Emails $emails, WorkflowRules $workflow_rule, WorkflowAction $workflow_action)
+    {
+        try {
+            $emails = $emails->get();
+            $workflow = $work_flow_name->whereId($id)->first();
+            $workflow_rules = $workflow_rule->whereWorkflow_id($id)->get();
+            $workflow_actions = $workflow_action->whereWorkflow_id($id)->get();
+
+            return view('themes.default1.admin.helpdesk.manage.workflow.edit', compact('id', 'workflow', 'emails', 'workflow_rules', 'workflow_actions'));
+        } catch (Exception $e) {
+            return view('404');
+        }
+    }
+
+    /**
+     * Update ticket workflow.
+     *
+     * @param type                                              $id
+     * @param \App\Http\Requests\helpdesk\WorkflowUpdateRequest $request
+     *
+     * @return type view
+     */
+    public function update($id, WorkflowUpdateRequest $request)
+    {
+        try {
+            // store a new workflow credentials in to the system
+            $workflow_name = WorkflowName::whereId($id)->first();
+            $workflow_name->name = $request->name;
+            $workflow_name->status = $request->status;
+            $workflow_name->order = $request->execution_order;
+            $workflow_name->target = $request->target_channel;
+            $workflow_name->internal_note = $request->internal_note;
+            $workflow_name->save();
+
+            $rules = $request->rule;
+            $actions = $request->action;
+            // removing old foreign values to insert an updated one
+            WorkflowAction::where('workflow_id', '=', $id)->delete();
+            WorkflowRules::where('workflow_id', '=', $id)->delete();
+            // update workflow rules into the system
+            foreach ($rules as $rule) {
+                $workflow_rule = new WorkflowRules();
+                $workflow_rule->workflow_id = $workflow_name->id;
+                $workflow_rule->matching_scenario = $rule['a'];
+                $workflow_rule->matching_relation = $rule['b'];
+                $workflow_rule->matching_value = $rule['c'];
+                $workflow_rule->save();
+            }
+            // update workflow action into the system
+            foreach ($actions as $action) {
+                $workflow_action = new WorkflowAction();
+                $workflow_action->workflow_id = $workflow_name->id;
+                $workflow_action->condition = $action['a'];
+                $workflow_action->action = $action['b'];
+                $workflow_action->save();
+            }
+
+            return redirect('workflow')->with('success', 'Workflow Updated Successfully');
+        } catch (Exception $e) {
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * function to delete workflow.
+     *
+     * @param type $id
+     */
+    public function destroy($id)
+    {
+        try {
+            // remove all the contents of workflow
+            $workflow_action = WorkflowAction::where('workflow_id', '=', $id)->delete();
+            $workflow_rules = WorkflowRules::where('workflow_id', '=', $id)->delete();
+            $workflow = WorkflowName::whereId($id)->delete();
+
+            return redirect('workflow')->with('success', 'Workflow Deleted Successfully');
+        } catch (Exception $e) {
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    /**
+     * function to select action.
+     *
+     * @param type                     $id
+     * @param \Illuminate\Http\Request $request
+     *
+     * @return type void
+     */
+    public function selectAction($id, Request $request)
+    {
+        if ($request->option == 'reject') {
+            return $this->rejectTicket($id);
+        } elseif ($request->option == 'department') {
+            return $this->department($id);
+        } elseif ($request->option == 'priority') {
+            return $this->priority($id);
+        } elseif ($request->option == 'sla') {
+            return $this->slaPlan($id);
+        } elseif ($request->option == 'team') {
+            return $this->assignTeam($id);
+        } elseif ($request->option == 'agent') {
+            return $this->assignAgent($id);
+        } elseif ($request->option == 'helptopic') {
+            return $this->helptopic($id);
+        } elseif ($request->option == 'status') {
+            return $this->ticketStatus($id);
+        }
+    }
+
+    /**
+     * function to reject ticket.
+     *
+     * @return string
+     */
+    public function rejectTicket($id)
+    {
+        $var = '<input type="hidden" name="action['.$id.'][b]" class="form-control" value="reject"><span text-red>Reject</span> ';
+
+        return $var;
+    }
+
+    /**
+     * function to return deprtment select option.
+     *
+     * @return type string
+     */
+    public function department($id)
+    {
+        $departments = Department::all();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($departments as $department) {
+            $var .= "<option value='".$department->id."'>".$department->name.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+
+    /**
+     * function to return the priority select option.
+     *
+     * @return type string
+     */
+    public function priority($id)
+    {
+        $priorities = Ticket_Priority::all();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($priorities as $priority) {
+            $var .= "<option value='".$priority->priority_id."'>".$priority->priority_desc.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+
+    /**
+     * function to return the slaplan select option.
+     *
+     * @return type string
+     */
+    public function slaPlan($id)
+    {
+        $sla_plans = Sla_plan::where('status', '=', 1)->get();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($sla_plans as $sla_plan) {
+            $var .= "<option value='".$sla_plan->id."'>".$sla_plan->grace_period.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+
+    /**
+     * function to get system team select option.
+     *
+     * @return type string
+     */
+    public function assignTeam($id)
+    {
+        $teams = Teams::where('status', '=', 1)->get();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($teams as $team) {
+            $var .= "<option value='".$team->id."'>".$team->name.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+
+    /**
+     * function to get system agents select option.
+     *
+     * @return type string
+     */
+    public function assignAgent($id)
+    {
+        $users = User::where('role', '!=', 'user')->where('active', '=', 1)->get();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($users as $user) {
+            $var .= "<option value='".$user->id."'>".$user->first_name.' '.$user->last_name.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+
+    /**
+     * function to get the helptopic select option.
+     *
+     * @return type string
+     */
+    public function helptopic($id)
+    {
+        $help_topics = Help_topic::where('status', '=', 1)->get();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($help_topics as $help_topic) {
+            $var .= "<option value='".$help_topic->id."'>".$help_topic->topic.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+
+    /**
+     * function to get the select option to choose the ticket status.
+     *
+     * @return type string
+     */
+    public function ticketStatus($id)
+    {
+        $ticket_status = Ticket_Status::all();
+        $var = "<select name='action[".$id."][b]' class='form-control' required>";
+        foreach ($ticket_status as $status) {
+            $var .= "<option value='".$status->id."'>".$status->name.'</option>';
+        }
+        $var .= '</select>';
+
+        return $var;
+    }
+}

app/Http/Controllers/Agent/helpdesk/MailController.php

@@ -35,9 +35,9 @@ class MailController extends Controller
      *
      * @param type TicketController $TicketController
      */
-    public function __construct(TicketController $TicketController)
+    public function __construct(TicketWorkflowController $TicketWorkflowController)
     {
-        $this->TicketController = $TicketController;
+        $this->TicketWorkflowController = $TicketWorkflowController;
     }
 
     /**
@@ -76,6 +76,9 @@ class MailController extends Controller
                             $protocol_value = $e_mail->mailbox_protocol;
                             $get_mailboxprotocol = MailboxProtocol::where('id', '=', $protocol_value)->first();
                             $protocol = $get_mailboxprotocol->value;
+                        } elseif ($e_mail->fetching_encryption == '/none') {
+                            $fetching_encryption2 = '/novalidate-cert';
+                            $protocol = $fetching_encryption2;
                         } else {
                             if ($e_mail->fetching_protocol) {
                                 $fetching_protocol = '/'.$e_mail->fetching_protocol;
@@ -83,7 +86,7 @@ class MailController extends Controller
                                 $fetching_protocol = '';
                             }
                             if ($e_mail->fetching_encryption) {
-                                $fetching_encryption = '/'.$e_mail->fetching_encryption;
+                                $fetching_encryption = $e_mail->fetching_encryption;
                             } else {
                                 $fetching_encryption = '';
                             }
@@ -130,7 +133,9 @@ class MailController extends Controller
 
                                 $assign = $get_helptopic->auto_assign;
                                 $form_data = null;
-                                $result = $this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data, $auto_response);
+                                $team_assign = null;
+                                $ticket_status = null;
+                                $result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
 // dd($result);
                                 if ($result[1] == true) {
                                     $ticket_table = Tickets::where('ticket_number', '=', $result[0])->first();

app/Http/Controllers/Agent/helpdesk/NotificationController.php

@@ -76,6 +76,10 @@ class NotificationController extends Controller
             $view = View::make('emails.notifications.admin', ['company' => $company, 'name' => $user_name]);
             $contents = $view->render();
             $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+
+//            \Mail::send('emails.notifications.admin', ['company' => $company, 'name' => $user_name], function ($message) use ($email, $user_name, $company) {
+//                $message->to($email, $user_name)->subject($company.' Daily Report ');
+//            });
         }
     }
 
@@ -99,6 +103,10 @@ class NotificationController extends Controller
                     $view = View::make('emails.notifications.manager', ['company' => $company, 'name' => $user_name]);
                     $contents = $view->render();
                     $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+
+//                    \Mail::send('emails.notifications.manager', ['company' => $company, 'name' => $user_name, 'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message) use ($email, $user_name, $company, $dept_name) {
+//                        $message->to($email, $user_name)->subject($company.' Daily Report for department manager of '.$dept_name.' department.');
+//                    });
                 }
             }
         }
@@ -124,6 +132,10 @@ class NotificationController extends Controller
                     $view = View::make('emails.notifications.lead', ['company' => $company, 'name' => $user_name]);
                     $contents = $view->render();
                     $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+
+//                    \Mail::send('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id], function ($message) use ($email, $user_name, $company, $team_name) {
+//                        $message->to($email, $user_name)->subject($company.' Daily Report for Team Lead of team '.$team_name);
+//                    });
                 }
             }
         }
@@ -145,6 +157,10 @@ class NotificationController extends Controller
             $view = View::make('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => $user->id]);
             $contents = $view->render();
             $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
+
+//            \Mail::send('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => 1], function ($message) use ($email, $user_name, $company) {
+//                $message->to($email, $user_name)->subject($company.' Daily Report for Agents');
+//            });
         }
     }
 
@@ -166,4 +182,13 @@ class NotificationController extends Controller
 
         return $company;
     }
+
+    // // testing
+    // public function test(){
+    //  $email = "sujit.prasad@ladybirdweb.com";
+    //  $user_name = "sujit prasad";
+    //  \Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) {
+    //      $message->to($email, $user_name)->subject('testing reporting');
+    //  });
+    // }
 }

app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php

@@ -8,18 +8,11 @@ use App\Http\Controllers\Controller;
 // requests
 // models
 use App\Model\helpdesk\Agent\Department;
-use App\Model\helpdesk\Ticket\Ticket_attachments;
-use App\Model\helpdesk\Ticket\Ticket_Collaborator;
-use App\Model\helpdesk\Ticket\Ticket_Priority;
-use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
 use App\User;
 use Auth;
-use DB;
 // classes
-use Illuminate\support\Collection;
-use Input;
-use UTC;
+use Ttable;
 
 /**
  * TicketController2.
@@ -67,89 +60,7 @@ class Ticket2Controller extends Controller
             $tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->get();
         }
 
-        return \Datatable::collection(new Collection($tickets))
-                        ->addColumn('id', function ($ticket) {
-                             return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
-                        })
-                        ->addColumn('subject', function ($ticket) {
-                            $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
-                            if (isset($subject->title)) {
-                                $string = $subject->title;
-                                if (strlen($string) > 20) {
-                                    $stringCut = substr($string, 0, 30);
-                                    $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
-                                }
-                            } else {
-                                $string = '(no subject)';
-                            }
-                            //collabrations
-                            $collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
-                            $collab = count($collaborators);
-                            if ($collab > 0) {
-                                $collabString = '&nbsp;<i class="fa fa-users"></i>';
-                            } else {
-                                $collabString = null;
-                            }
-                            $threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
-                            $count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //
-                            $attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
-                            $attachCount = count($attachment);
-                            if ($attachCount > 0) {
-                                $attachString = '&nbsp;<i class="fa fa-paperclip"></i>';
-                            } else {
-                                $attachString = '';
-                            }
-
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
-                        })
-                        ->addColumn('ticket_number', function ($ticket) {
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
-                        })
-                        ->addColumn('priority', function ($ticket) {
-                            $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
-
-                            return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
-                        })
-                        ->addColumn('from', function ($ticket) {
-                            $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
-
-                            return "<span style='color:#508983'>".$from->user_name.'</span>';
-                        })
-                        ->addColumn('Last Replier', function ($ticket) {
-                            $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
-                            $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
-                            $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
-                            if ($LastResponse->role == 'user') {
-                                $rep = '#F39C12';
-                                $username = $LastResponse->user_name;
-                            } else {
-                                $rep = '#000';
-                                $username = $LastResponse->first_name.' '.$LastResponse->last_name;
-                                if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
-                                    $username = $LastResponse->user_name;
-                                }
-                            }
-
-                            return "<span style='color:".$rep."'>".$username.'</span>';
-                        })
-                        ->addColumn('assigned_to', function ($ticket) {
-                            if ($ticket->assigned_to == null) {
-                                return "<span style='color:red'>Unassigned</span>";
-                            } else {
-                                $assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
-
-                                return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
-                            }
-                        })
-                        ->addColumn('Last', function ($ticket) {
-                            $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
-                            $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
-
-                            return UTC::usertimezone($TicketDatarow->updated_at);
-                        })
-                        ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
-                        ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
-                        ->make();
+        return Ttable::getTable($tickets);
     }
 
     /**
@@ -180,89 +91,7 @@ class Ticket2Controller extends Controller
             $tickets = Tickets::where('status', '=', '2')->where('dept_id', '=', $dept->id)->get();
         }
 
-        return \Datatable::collection(new Collection($tickets))
-                        ->addColumn('id', function ($ticket) {
-                             return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
-                        })
-                        ->addColumn('subject', function ($ticket) {
-                            $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
-                            if (isset($subject->title)) {
-                                $string = $subject->title;
-                                if (strlen($string) > 20) {
-                                    $stringCut = substr($string, 0, 30);
-                                    $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
-                                }
-                            } else {
-                                $string = '(no subject)';
-                            }
-                            //collabrations
-                            $collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
-                            $collab = count($collaborators);
-                            if ($collab > 0) {
-                                $collabString = '&nbsp;<i class="fa fa-users"></i>';
-                            } else {
-                                $collabString = null;
-                            }
-                            $threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
-                            $count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
-                            $attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
-                            $attachCount = count($attachment);
-                            if ($attachCount > 0) {
-                                $attachString = '&nbsp;<i class="fa fa-paperclip"></i>';
-                            } else {
-                                $attachString = '';
-                            }
-
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
-                        })
-                        ->addColumn('ticket_number', function ($ticket) {
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
-                        })
-                        ->addColumn('priority', function ($ticket) {
-                            $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
-
-                            return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
-                        })
-                        ->addColumn('from', function ($ticket) {
-                            $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
-
-                            return "<span style='color:#508983'>".$from->user_name.'</span>';
-                        })
-                        ->addColumn('Last Replier', function ($ticket) {
-                            $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
-                            $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
-                            $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
-                            if ($LastResponse->role == 'user') {
-                                $rep = '#F39C12';
-                                $username = $LastResponse->user_name;
-                            } else {
-                                $rep = '#000';
-                                $username = $LastResponse->first_name.' '.$LastResponse->last_name;
-                                if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
-                                    $username = $LastResponse->user_name;
-                                }
-                            }
-
-                            return "<span style='color:".$rep."'>".$username.'</span>';
-                        })
-                        ->addColumn('assigned_to', function ($ticket) {
-                            if ($ticket->assigned_to == null) {
-                                return "<span style='color:red'>Usernassigned</span>";
-                            } else {
-                                $assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
-
-                                return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
-                            }
-                        })
-                        ->addColumn('Last', function ($ticket) {
-                            $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
-                            $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
-
-                            return UTC::usertimezone($TicketDatarow->updated_at);
-                        })
-                        ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
-                        ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
-                        ->make();
+        return Ttable::getTable($tickets);
     }
 
     /**
@@ -298,88 +127,6 @@ class Ticket2Controller extends Controller
             $tickets = Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->get();
         }
 
-        return \Datatable::collection(new Collection($tickets))
-                        ->addColumn('id', function ($ticket) {
-                             return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
-                        })
-                        ->addColumn('subject', function ($ticket) {
-                            $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
-                            if (isset($subject->title)) {
-                                $string = $subject->title;
-                                if (strlen($string) > 20) {
-                                    $stringCut = substr($string, 0, 30);
-                                    $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
-                                }
-                            } else {
-                                $string = '(no subject)';
-                            }
-                            //collabrations
-                            $collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
-                            $collab = count($collaborators);
-                            if ($collab > 0) {
-                                $collabString = '&nbsp;<i class="fa fa-users"></i>';
-                            } else {
-                                $collabString = null;
-                            }
-                            $threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
-                            $count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
-                            $attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
-                            $attachCount = count($attachment);
-                            if ($attachCount > 0) {
-                                $attachString = '&nbsp;<i class="fa fa-paperclip"></i>';
-                            } else {
-                                $attachString = '';
-                            }
-
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
-                        })
-                        ->addColumn('ticket_number', function ($ticket) {
-                            return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
-                        })
-                        ->addColumn('priority', function ($ticket) {
-                            $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
-
-                            return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
-                        })
-                        ->addColumn('from', function ($ticket) {
-                            $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
-
-                            return "<span style='color:#508983'>".$from->user_name.'</span>';
-                        })
-                        ->addColumn('Last Replier', function ($ticket) {
-                            $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
-                            $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
-                            $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
-                            if ($LastResponse->role == 'user') {
-                                $rep = '#F39C12';
-                                $username = $LastResponse->user_name;
-                            } else {
-                                $rep = '#000';
-                                $username = $LastResponse->first_name.' '.$LastResponse->last_name;
-                                if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
-                                    $username = $LastResponse->user_name;
-                                }
-                            }
-
-                            return "<span style='color:".$rep."'>".$username.'</span>';
-                        })
-                        ->addColumn('assigned_to', function ($ticket) {
-                            if ($ticket->assigned_to == null) {
-                                return "<span style='color:red'>Usernassigned</span>";
-                            } else {
-                                $assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
-
-                                return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
-                            }
-                        })
-                        ->addColumn('Last', function ($ticket) {
-                            $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
-                            $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
-
-                            return UTC::usertimezone($TicketDatarow->updated_at);
-                        })
-                        ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
-                        ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
-                        ->make();
+        return Ttable::getTable($tickets);
     }
 }

app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php

@@ -0,0 +1,510 @@
+<?php
+
+namespace App\Http\Controllers\Agent\helpdesk;
+
+// controllers
+use App\Http\Controllers\Controller;
+// models
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Teams;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\Model\helpdesk\Ticket\Ticket_Status;
+use App\Model\helpdesk\Workflow\WorkflowAction;
+use App\Model\helpdesk\Workflow\WorkflowName;
+use App\Model\helpdesk\Workflow\WorkflowRules;
+use App\User;
+
+/**
+ * TicketWorkflowController.
+ *
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class TicketWorkflowController extends Controller
+{
+    /**
+     * constructor
+     * Create a new controller instance.
+     *
+     * @param type TicketController $TicketController
+     */
+    public function __construct(TicketController $TicketController)
+    {
+        $this->TicketController = $TicketController;
+    }
+
+    /**
+     * This is the core function from where the workflow is applied.
+     *
+     * @return type response
+     */
+    public function workflow($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
+    {
+        $contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
+        $ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
+        // get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
+        $workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
+        foreach ($workflows as $workflow) {
+            // checking if any workflow defined in the system
+            if ($workflow) {
+                // get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
+                $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
+                foreach ($worklfow_rules as $worklfow_rule) {
+                    // checking for the workflow rules to which workflow rule type it is
+                    if ($worklfow_rule->matching_scenario == 'email') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
+                        }
+                    } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
+                        }
+                    } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
+                        }
+                    } elseif ($worklfow_rule->matching_scenario == 'message') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
+                        }
+                    }
+                }
+            }
+        }
+        if ($source == 1) {
+            // get all the workflow which are applied to ticket generated via webforms and in ascending order
+            $workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
+            foreach ($workflows_webs as $workflows_web) {
+                if ($workflows_web) {
+                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
+                    foreach ($worklfow_rules as $worklfow_rule) {
+                        if ($worklfow_rule) {
+                            // checking for the workflow rules to which workflow rule type it is
+                            if ($worklfow_rule->matching_scenario == 'email') {
+                                if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                                if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                                if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'message') {
+                                if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
+                                }
+                            }
+                        }
+                    }
+                }
+            }
+        }
+        if ($source == 2) {
+            // get all the workflow which are applied to ticket generated via emails and in ascending order
+            $workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
+            foreach ($workflows_emails as $workflows_email) {
+                if ($workflows_email) {
+                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
+                    foreach ($worklfow_rules as $worklfow_rule) {
+                        if ($worklfow_rule) {
+                            // checking for the workflow rules to which workflow rule type it is
+                            if ($worklfow_rule->matching_scenario == 'email') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'message') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
+                                }
+                            }
+                        }
+                    }
+                }
+            }
+        }
+        if ($source == 4) {
+            // get all the workflow which are applied to ticket generated via API and in ascending order
+            $workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
+            foreach ($workflows_apis as $workflows_api) {
+                if ($workflows_api) {
+                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
+                    foreach ($worklfow_rules as $worklfow_rule) {
+                        if ($worklfow_rule) {
+                            // checking for the workflow rules to which workflow rule type it is
+                            if ($worklfow_rule->matching_scenario == 'email') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
+                                }
+                            } elseif ($worklfow_rule->matching_scenario == 'message') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
+                                }
+                            }
+                        }
+                    }
+                }
+            }
+        }
+        if ($ticket_settings_details['reject'] == true) {
+            return ['0' => false, '1' => false];
+        } else {
+            $create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);
+
+            return $create_ticket;
+        }
+    }
+
+    /**
+     * function to check the rules applied to the ticket workflow.
+     *
+     * @param type $to_check
+     * @param type $condition
+     * @param type $statement
+     *
+     * @return type boolean
+     */
+    public function checkRuleCondition($to_check, $condition, $statement)
+    {
+        if ($condition == 'equal') {
+            $return = $this->checkEqual($statement, $to_check);
+        } elseif ($condition == 'not_equal') {
+            $return = $this->checkNotEqual($statement, $to_check);
+        } elseif ($condition == 'contains') {
+            $return = $this->checkContains($statement, $to_check);
+        } elseif ($condition == 'dn_contain') {
+            $return = $this->checkDoNotContain($statement, $to_check);
+        } elseif ($condition == 'starts') {
+            $return = $this->checkStarts($statement, $to_check);
+        } elseif ($condition == 'ends') {
+            $return = $this->checkEnds($statement, $to_check);
+        }
+//        elseif($condition == 'match') {
+//
+//        } elseif($condition == 'not_match') {
+//
+//        }
+        return $return;
+    }
+
+    /**
+     * function to check if the equal functions are applied.
+     *
+     * @param type $statement
+     * @param type $to_check
+     *
+     * @return bool
+     */
+    public function checkEqual($statement, $to_check)
+    {
+        if ($statement == $to_check) {
+            return true;
+        } else {
+            return false;
+        }
+    }
+
+    /**
+     * function to check if the not-equal functions are applied.
+     *
+     * @param type $statement
+     * @param type $to_check
+     *
+     * @return bool
+     */
+    public function checkNotEqual($statement, $to_check)
+    {
+        if ($statement != $to_check) {
+            return true;
+        } else {
+            return false;
+        }
+    }
+
+    /**
+     * function to check if the contains functions are applied.
+     *
+     * @param type $statement
+     * @param type $to_check
+     *
+     * @return bool
+     */
+    public function checkContains($statement, $to_check)
+    {
+        if (strpos($to_check, $statement) !== false) {
+            return true;
+        } else {
+            return false;
+        }
+    }
+
+    /**
+     * function to check if the do not contain functions are applied.
+     *
+     * @param type $statement
+     * @param type $to_check
+     *
+     * @return bool
+     */
+    public function checkDoNotContain($statement, $to_check)
+    {
+        if (strpos($to_check, $statement) == false) {
+            return true;
+        } else {
+            return false;
+        }
+    }
+
+    /**
+     * function to check if the start functions are applied.
+     *
+     * @param type $statement
+     * @param type $to_check
+     *
+     * @return bool
+     */
+    public function checkStarts($statement, $to_check)
+    {
+        if (substr($to_check, 0, strlen($statement)) ==  $statement) {
+            return true;
+        } else {
+            return false;
+        }
+    }
+
+    /**
+     * function to check if the ends functions are applied.
+     *
+     * @param type $statement
+     * @param type $to_check
+     *
+     * @return bool
+     */
+    public function checkEnds($statement, $to_check)
+    {
+        $to_check = strip_tags($to_check);
+        if (substr($to_check, -strlen($statement)) ==  $statement) {
+            return true;
+        } else {
+            return false;
+        }
+    }
+
+//    function startsWith($to_check, $statement) {
+//        // search backwards starting from haystack length characters from the end
+//        return $statement === "" || strrpos($to_check, $statement, -strlen($to_check)) !== false;
+//    }
+
+//    function endsWith($to_check, $statement) {
+//        // search forward starting from end minus needle length characters
+//        return $statement === "" || (($temp = strlen($to_check) - strlen($statement)) >= 0 && strpos($to_check, $statement, $temp) !== false);
+//    }
+
+    /**
+     * function to apply the action to a ticket.
+     *
+     * @param type $workflow_id
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function applyActionCondition($workflow_id, $ticket_settings_details)
+    {
+        $workflow_actions = WorkflowAction::where('workflow_id', '=', $workflow_id)->get();
+        foreach ($workflow_actions as $workflow_action) {
+            if ($workflow_action->condition == 'reject') {
+                $ticket_settings_details = $this->rejectTicket($ticket_settings_details);
+            } elseif ($workflow_action->condition == 'department') {
+                $ticket_settings_details = $this->changeDepartment($workflow_action, $ticket_settings_details);
+            } elseif ($workflow_action->condition == 'priority') {
+                $ticket_settings_details = $this->changePriority($workflow_action, $ticket_settings_details);
+            } elseif ($workflow_action->condition == 'sla') {
+                $ticket_settings_details = $this->changeSla($workflow_action, $ticket_settings_details);
+            } elseif ($workflow_action->condition == 'team') {
+                $ticket_settings_details = $this->changeTeam($workflow_action, $ticket_settings_details);
+            } elseif ($workflow_action->condition == 'agent') {
+                $ticket_settings_details = $this->changeAgent($workflow_action, $ticket_settings_details);
+            } elseif ($workflow_action->condition == 'helptopic') {
+                $ticket_settings_details = $this->changeHelptopic($workflow_action, $ticket_settings_details);
+            } elseif ($workflow_action->condition == 'status') {
+                $ticket_settings_details = $this->changeStatus($workflow_action, $ticket_settings_details);
+            }
+        }
+
+        return $ticket_settings_details;
+    }
+
+    /**
+     * function to reject ticket.
+     *
+     * @param array $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function rejectTicket($ticket_settings_details)
+    {
+        $ticket_settings_details['reject'] = true;
+
+        return $ticket_settings_details;
+    }
+
+    /**
+     * function to change the department of a ticket.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changeDepartment($workflow_action, $ticket_settings_details)
+    {
+        $dept = Department::where('id', '=', $workflow_action->action)->first();
+        if ($dept == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['dept'] = $dept->id;
+
+            return $ticket_settings_details;
+        }
+    }
+
+    /**
+     * function to change the priority of a ticket.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changePriority($workflow_action, $ticket_settings_details)
+    {
+        $priority = Ticket_Priority::where('priority_id', '=', $workflow_action->action)->first();
+        if ($priority == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['priority'] = $priority->priority_id;
+
+            return $ticket_settings_details;
+        }
+    }
+
+    /**
+     * function to change the SLA of a ticket.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changeSla($workflow_action, $ticket_settings_details)
+    {
+        $sla_plan = Sla_plan::where('id', '=', $workflow_action->action)->first();
+        if ($sla_plan == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['sla'] = $sla_plan->id;
+
+            return $ticket_settings_details;
+        }
+    }
+
+    /**
+     * function to assign tean to a ticket.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changeTeam($workflow_action, $ticket_settings_details)
+    {
+        $team = Teams::where('id', '=', $workflow_action->action)->first();
+        if ($team == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['team'] = $team->id;
+
+            return $ticket_settings_details;
+        }
+    }
+
+    /**
+     * function to assing a ticket to an agent.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changeAgent($workflow_action, $ticket_settings_details)
+    {
+        $agent = User::where('id', '=', $workflow_action->action)->where('role', '!=', 'user')->first();
+        if ($agent == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['assign'] = $agent->id;
+
+            return $ticket_settings_details;
+        }
+    }
+
+    /**
+     * function to change the helptopic of a ticket.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changeHelptopic($workflow_action, $ticket_settings_details)
+    {
+        $help_topic = Help_topic::where('id', '=', $workflow_action->action)->first();
+        if ($help_topic == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['help_topic'] = $help_topic->id;
+
+            return $ticket_settings_details;
+        }
+    }
+
+    /**
+     * function to change the status of a ticket.
+     *
+     * @param type $workflow_action
+     * @param type $ticket_settings_details
+     *
+     * @return type array
+     */
+    public function changeStatus($workflow_action, $ticket_settings_details)
+    {
+        $status = Ticket_Status::where('id', '=', $workflow_action->action)->first();
+        if ($status == null) {
+            return $ticket_settings_details;
+        } else {
+            $ticket_settings_details['status'] = $status->id;
+
+            return $ticket_settings_details;
+        }
+    }
+}

app/Http/Controllers/Agent/kb/SettingsController.php

@@ -2,7 +2,8 @@
 
 namespace App\Http\Controllers\Agent\kb;
 
-// Controllersuse App\Http\Controllers\Agent\helpdesk\TicketController;
+// Controllers
+use App\Http\Controllers\Agent\helpdesk\TicketController;
 use App\Http\Controllers\Controller;
 // Request
 use App\Http\Requests\kb\ProfilePassword;

app/Http/Controllers/Api/v1/ApiController.php

@@ -60,9 +60,12 @@ class ApiController extends Controller
 
         $this->middleware('jwt.auth');
         $this->middleware('api', ['except' => 'GenerateApiKey']);
-
-        $user = \JWTAuth::parseToken()->authenticate();
-        $this->user = $user;
+        try {
+            $user = \JWTAuth::parseToken()->authenticate();
+            $this->user = $user;
+        } catch (\Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
+        } catch (\Tymon\JWTAuth\Exceptions\JWTException $e) {
+        }
 
         $ticket = new TicketController();
         $this->ticket = $ticket;
@@ -82,6 +85,9 @@ class ApiController extends Controller
         $faveoUser = new User();
         $this->faveoUser = $faveoUser;
 
+        $faveoUser = new User();
+        $this->user = $faveoUser;
+
         $team = new Teams();
         $this->team = $team;
 
@@ -138,18 +144,23 @@ class ApiController extends Controller
             $helptopic = $this->request->input('helptopic');
             $sla = $this->request->input('sla');
             $priority = $this->request->input('priority');
-            $headers = $this->request->input('headers');
+            $header = $this->request->input('cc');
             $dept = $this->request->input('dept');
 
             $assignto = $this->request->input('assignto');
             $form_data = $this->request->input('form_data');
             $source = $this->request->input('source');
             $attach = $this->request->input('attachments');
+            $headers = [];
+            if ($header) {
+                $headers = explode(',', $header);
+            }
+            //return $headers;
             /*
              * return s ticket number
              */
             $response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
-
+            //return $response;
             /*
              * return ticket details
              */
@@ -166,7 +177,8 @@ class ApiController extends Controller
         } catch (\TokenExpiredException $e) {
             $error = $e->getMessage();
 
-            return response()->json(compact('error'));
+            return response()->json(compact('error'))
+                    ->header('Authenticate: xBasic realm', 'fake');
         }
     }
 
@@ -303,6 +315,7 @@ class ApiController extends Controller
                         ->whereNotNull('title');
                     })
                     ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
                     ->paginate(10)
@@ -346,7 +359,8 @@ class ApiController extends Controller
                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
                         ->whereNotNull('title');
                     })
-                    ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
                     ->paginate(10)
@@ -390,7 +404,8 @@ class ApiController extends Controller
                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
                         ->whereNotNull('title');
                     })
-                    ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
                     ->paginate(10)
@@ -516,7 +531,8 @@ class ApiController extends Controller
             $search = $this->request->input('search');
             $result = $this->faveoUser->where('first_name', 'like', '%'.$search.'%')->orWhere('last_name', 'like', '%'.$search.'%')->orWhere('user_name', 'like', '%'.$search.'%')->orWhere('email', 'like', '%'.$search.'%')->get();
 
-            return response()->json(compact('result'));
+            return response()->json(compact('result'))
+                    ->header('X-Header-One', 'Header Value');
         } catch (Exception $e) {
             $error = $e->getMessage();
             $line = $e->getLine();
@@ -526,7 +542,9 @@ class ApiController extends Controller
         } catch (\TokenExpiredException $e) {
             $error = $e->getMessage();
 
-            return response()->json(compact('error'));
+            return response()->json(compact('error'))
+
+            ->header('X-Header-One', 'Header Value');
         }
     }
 
@@ -538,26 +556,16 @@ class ApiController extends Controller
     public function getCustomersWith()
     {
         try {
-            $users = $this->faveoUser->select('id', 'user_name', 'first_name', 'last_name', 'email', 'phone_number', 'profile_pic')->where('role', 'user')->get();
-            $result = [];
-            foreach ($users as $key => $user) {
-                $result[$key]['id'] = $user->id;
-                $result[$key]['user_name'] = $user->user_name;
-                $result[$key]['first_name'] = $user->first_name;
-                $result[$key]['last_name'] = $user->last_name;
-                $result[$key]['email'] = $user->email;
-                $result[$key]['phone_number'] = $user->phone_number;
-                if ($user->profile_pic) {
-                    $path = 'lb-faveo/media/profilepic/'.$user->profile_pic;
-                } else {
-                    $path = \Gravatar::src($user->email);
-                }
-                $result[$key]['picture'] = $path;
-            }
-            $result = $this->createPagination($result, 10);
-            //dd($result);
-            //$result->toJson();
-            return $result->toJson();
+            $users = $this->user
+                    ->leftJoin('user_assign_organization', 'user_assign_organization.user_id', '=', 'users.id')
+                    ->leftJoin('organization', 'organization.id', '=', 'user_assign_organization.org_id')
+                    ->where('role', 'user')
+                    ->select('users.id', 'user_name', 'first_name', 'last_name', 'email', 'phone_number', 'users.profile_pic', 'organization.name AS company', 'users.active')
+                    ->paginate(10)
+                    ->toJson();
+
+            //dd($users);
+            return $users;
         } catch (\Exception $e) {
             $error = $e->getMessage();
             $line = $e->getLine();
@@ -567,7 +575,8 @@ class ApiController extends Controller
         } catch (\TokenExpiredException $e) {
             $error = $e->getMessage();
 
-            return response()->json(compact('error'));
+            return response()->json(compact('error'))
+                    ->header('Authenticate: xBasic realm', 'fake');
         }
     }
 
@@ -654,9 +663,14 @@ class ApiController extends Controller
                 return response()->json(compact('error'));
             }
             $id = $this->request->input('id');
-            $result = $this->thread->where('ticket_id', $id)->get();
+            $result = $this->user
+                    ->leftjoin('ticket_thread', 'ticket_thread.user_id', '=', 'users.id')
+                    ->select('ticket_thread.id', 'ticket_id', 'user_id', 'poster', 'source', 'title', 'body', 'is_internal', 'format', 'ip_address', 'ticket_thread.created_at', 'ticket_thread.updated_at', 'users.first_name', 'users.last_name', 'users.user_name', 'users.email', 'users.profile_pic')
+                    ->where('ticket_id', $id)
+                    ->get()
+                    ->toJson();
 
-            return response()->json(compact('result'));
+            return $result;
         } catch (\Exception $e) {
             $error = $e->getMessage();
             $line = $e->getLine();
@@ -689,6 +703,10 @@ class ApiController extends Controller
             }
 
             $url = $this->request->input('url');
+            if (!str_is('*/', $url)) {
+                $url = str_finish($url, '/');
+            }
+
             $url = $url.'/api/v1/helpdesk/check-url?api_key='.$this->request->input('api_key').'&token='.\Config::get('app.token');
             $result = $this->CallGetApi($url);
             //dd($result);
@@ -903,7 +921,7 @@ class ApiController extends Controller
     public function getTickets()
     {
         try {
-            $tickets = $this->model->paginate(10);
+            $tickets = $this->model->orderBy('created_at', 'desc')->paginate(10);
             $tickets->toJson();
 
             return $tickets;
@@ -938,7 +956,8 @@ class ApiController extends Controller
                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
                         ->whereNotNull('title');
                     })
-                    ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
                     ->paginate(10)
@@ -946,9 +965,9 @@ class ApiController extends Controller
 
             return $inbox;
         } catch (\Exception $ex) {
-            $error = $e->getMessage();
-            $line = $e->getLine();
-            $file = $e->getFile();
+            $error = $ex->getMessage();
+            $line = $ex->getLine();
+            $file = $ex->getFile();
 
             return response()->json(compact('error', 'file', 'line'));
         } catch (\TokenExpiredException $e) {
@@ -1012,7 +1031,8 @@ class ApiController extends Controller
                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
                         ->whereNotNull('title');
                     })
-                    ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
                     ->paginate(10)
@@ -1032,7 +1052,7 @@ class ApiController extends Controller
         }
     }
 
-    public function getMyTickets()
+    public function getMyTicketsAgent()
     {
         try {
             $v = \Validator::make($this->request->all(), [
@@ -1045,7 +1065,58 @@ class ApiController extends Controller
             }
             $id = $this->request->input('user_id');
             if ($this->user->where('id', $id)->first()->role == 'user') {
-                $error = 'This user is not an Aget or Admin';
+                $error = 'This user is not an Agent or Admin';
+
+                return response()->json(compact('error'));
+            }
+            $result = $this->user->join('tickets', function ($join) use ($id) {
+                        $join->on('users.id', '=', 'tickets.assigned_to')
+                        ->where('user_id', '=', $id);
+                    })
+                    ->join('department', 'department.id', '=', 'tickets.dept_id')
+                    ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
+                    ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
+                    ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
+                    ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
+                    ->join('ticket_thread', function ($join) {
+                        $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
+                        ->whereNotNull('title');
+                    })
+                    ->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
+                    ->groupby('tickets.id')
+                    ->distinct()
+                    ->paginate(10)
+                    ->toJson();
+
+            return $result;
+        } catch (\Exception $e) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        } catch (\TokenExpiredException $e) {
+            $error = $e->getMessage();
+
+            return response()->json(compact('error'));
+        }
+    }
+
+    public function getMyTicketsUser()
+    {
+        try {
+            $v = \Validator::make($this->request->all(), [
+                        'user_id' => 'required|exists:users,id',
+            ]);
+            if ($v->fails()) {
+                $error = $v->errors();
+
+                return response()->json(compact('error'));
+            }
+            $id = $this->request->input('user_id');
+            if ($this->user->where('id', $id)->first()->role == 'admin' || $this->user->where('id', $id)->first()->role == 'agent') {
+                $error = 'This is not a client';
 
                 return response()->json(compact('error'));
             }
@@ -1062,10 +1133,12 @@ class ApiController extends Controller
                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
                         ->whereNotNull('title');
                     })
-                    ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
+                    ->select('ticket_number', 'tickets.id', 'title', 'ticket_status.name as ticket_status_name')
+                    ->orderBy('ticket_thread.updated_at', 'desc')
                     ->groupby('tickets.id')
                     ->distinct()
-                    ->paginate(10)
+                    ->get()
+                   // ->paginate(10)
                     ->toJson();
 
             return $result;
@@ -1143,4 +1216,160 @@ class ApiController extends Controller
             return response()->json(compact('error'));
         }
     }
+
+    public function collaboratorSearch()
+    {
+        $this->validate($this->request, ['term' => 'required']);
+        try {
+            $emails = $this->ticket->autosearch();
+            //return $emails;
+            $user = new User();
+            if (count($emails) > 0) {
+                foreach ($emails as $key => $email) {
+                    $user_model = $user->where('email', $email)->first();
+                    //return $user_model;
+                    $users[$key]['name'] = $user_model->first_name.' '.$user_model->last_name;
+                    $users[$key]['email'] = $email;
+                    $users[$key]['avatar'] = $this->avatarUrl($email);
+                }
+            }
+            //return $users;
+
+            return response()->json(compact('users'));
+        } catch (\Exception $e) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        }
+    }
+
+    public function avatarUrl($email)
+    {
+        try {
+            $user = new User();
+            $user = $user->where('email', $email)->first();
+            if ($user->profile_pic) {
+                $url = url('lb-faveo/media/profilepic/'.$user->profile_pic);
+            } else {
+                $url = \Gravatar::src($email);
+            }
+
+            return $url;
+        } catch (\Exception $ex) {
+            //return $ex->getMessage();
+            throw new \Exception($ex->getMessage());
+        }
+    }
+
+    public function addCollaboratorForTicket()
+    {
+        try {
+            $v = \Validator::make(\Input::get(), [
+                        'email'     => 'required|email|unique:users',
+                        'ticket_id' => 'required',
+                            ]
+            );
+            if ($v->fails()) {
+                $error = $v->messages();
+
+                return response()->json(compact('error'));
+            }
+            $collaborator = $this->ticket->useradd();
+
+            return response()->json(compact('collaborator'));
+        } catch (\Exception $e) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        } catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        }
+    }
+
+    public function getCollaboratorForTicket()
+    {
+        try {
+            $v = \Validator::make(\Input::get(), [
+                        'ticket_id' => 'required',
+                            ]
+            );
+            if ($v->fails()) {
+                $error = $v->messages();
+
+                return response()->json(compact('error'));
+            }
+            $collaborator = $this->ticket->getCollaboratorForTicket();
+
+            return response()->json(compact('collaborator'));
+        } catch (\Exception $e) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        } catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        }
+    }
+
+    public function deleteCollaborator()
+    {
+        try {
+            $v = \Validator::make(\Input::get(), [
+                        'ticketid' => 'required',
+                        'email'    => 'required',
+                            ]
+            );
+            if ($v->fails()) {
+                $result = $v->messages();
+
+                return response()->json(compact('result'));
+            }
+            $collaborator = $this->ticket->userremove();
+
+            return response()->json(compact('collaborator'));
+        } catch (\Exception $ex) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        }
+    }
+
+    public function dependency()
+    {
+        try {
+            $department = $this->department->select('name', 'id')->get()->toArray();
+            $sla = $this->slaPlan->select('name', 'id')->get()->toArray();
+            $staff = $this->user->where('role', 'agent')->select('email', 'id')->get()->toArray();
+            $team = $this->team->select('name', 'id')->get()->toArray();
+            $priority = \DB::table('ticket_priority')->select('priority', 'priority_id')->get();
+            $helptopic = $this->helptopic->select('topic', 'id')->get()->toArray();
+            $status = \DB::table('ticket_status')->select('name', 'id')->get();
+            $source = \DB::table('ticket_source')->select('name', 'id')->get();
+            $result = ['departments' => $department, 'sla' => $sla, 'staffs' => $staff, 'teams' => $team,
+                'priorities'         => $priority, 'helptopics' => $helptopic, 'status' => $status, 'sources' => $source, ];
+
+            return response()->json(compact('result'));
+        } catch (\Exception $e) {
+            $error = $e->getMessage();
+            $line = $e->getLine();
+            $file = $e->getFile();
+
+            return response()->json(compact('error', 'file', 'line'));
+        }
+    }
 }

app/Http/Controllers/Api/v1/ApiExceptAuthController.php

@@ -12,7 +12,7 @@ class ApiExceptAuthController extends Controller
     public function __construct(Request $request)
     {
         $this->request = $request;
-        $this->middleware('api');
+        //$this->middleware('api');
     }
 
     /**
@@ -34,7 +34,12 @@ class ApiExceptAuthController extends Controller
             }
 
             $url = $this->request->input('url');
-            $url = $url.'/api/v1/helpdesk/check-url';
+            if (!str_is('*/', $url)) {
+                $url = str_finish($url, '/');
+            }
+
+            $url = $url.'api/v1/helpdesk/check-url';
+            //return $url;
             $result = $this->CallGetApi($url);
 //            dd($result);
             return response()->json(compact('result'));

app/Http/Controllers/Api/v1/TicketController.php

@@ -58,6 +58,7 @@ class TicketController extends Controller
     public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '')
     {
         try {
+            //return $headers;
             $max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
             //dd($max_number);
             if ($max_number == null) {
@@ -97,7 +98,7 @@ class TicketController extends Controller
                     }
                 }
             }
-
+            //return $headers;
             $this->storeCollaborators($headers, $id);
 
             $thread = $this->ticketThread($subject, $body, $id, $user_id);
@@ -123,10 +124,11 @@ class TicketController extends Controller
     public function storeCollaborators($headers, $id)
     {
         try {
+            //return $headers;
             $company = $this->company();
             if (isset($headers)) {
-                foreach ($headers as $email => $name) {
-                    $name = $name;
+                foreach ($headers as $email) {
+                    $name = $email;
                     $email = $email;
                     if ($this->checkEmail($email) == false) {
                         $create_user = new User();
@@ -147,6 +149,7 @@ class TicketController extends Controller
                         $user = $this->checkEmail($email);
                         $user_id = $user->id;
                     }
+                    //return $user_id;
                     $collaborator_store = new Ticket_Collaborator();
                     $collaborator_store->isactive = 1;
                     $collaborator_store->ticket_id = $id;
@@ -331,10 +334,10 @@ class TicketController extends Controller
 // //                }
 //             }, true);
 
-try {
-    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
-} catch (\Exception $e) {
-}
+            try {
+                $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
+            } catch (\Exception $e) {
+            }
 
             $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
             foreach ($collaborators as $collaborator) {
@@ -357,10 +360,10 @@ try {
 // //                    }
 //                 }, true);
 
-                 try {
-                     $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
-                 } catch (\Exception $e) {
-                 }
+                try {
+                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
+                } catch (\Exception $e) {
+                }
             }
 
             return $thread;
@@ -548,7 +551,7 @@ try {
     {
         try {
             $check = User::where('email', '=', $email)->first();
-            if ($check == true) {
+            if ($check) {
                 return $check;
             } else {
                 return false;
@@ -601,4 +604,123 @@ try {
             return $e->getMessage();
         }
     }
+
+    /**
+     * autosearch.
+     *
+     * @return type json
+     */
+    public function autosearch()
+    {
+        $term = \Input::get('term');
+        $user = \App\User::where('email', 'LIKE', '%'.$term.'%')->orWhere('first_name', 'LIKE', '%'.$term.'%')->orWhere('last_name', 'LIKE', '%'.$term.'%')->orWhere('user_name', 'LIKE', '%'.$term.'%')->lists('email');
+
+        return $user;
+    }
+
+    /**
+     * useradd.
+     *
+     * @param type Image $image
+     *
+     * @return type json
+     */
+    public function useradd()
+    {
+        $email = Input::get('email');
+        $ticket_id = Input::get('ticket_id');
+        $company = $this->company();
+        $user = new User();
+        $user->user_name = $email;
+        $user->email = $email;
+        $password = $this->generateRandomString();
+        $user->password = \Hash::make($password);
+        $user->role = 'user';
+        $user->active = 1;
+        if ($user->save()) {
+            $user_id = $user->id;
+            $php_mailer = new PhpMailController();
+            $php_mailer->sendmail($from = $php_mailer->mailfrom('1', '0'), $to = ['name' => $email, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $email, 'email_address' => $email, 'user_password' => $password]);
+        }
+        $ticket_collaborator = new Ticket_Collaborator();
+        $ticket_collaborator->isactive = 1;
+        $ticket_collaborator->ticket_id = $ticket_id;
+        $ticket_collaborator->user_id = $user->id;
+        $ticket_collaborator->role = 'ccc';
+        $ticket_collaborator->save();
+
+        $result = [$user->user_name => $user->email];
+
+        return $result;
+    }
+
+    /**
+     * user remove.
+     *
+     * @return type
+     */
+    public function userremove()
+    {
+        $email = Input::get('email');
+        $ticketid = Input::get('ticketid');
+        $user = new User();
+        $user = $user->where('email', $email)->first();
+        $ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticketid)
+                ->where('user_id', $user->id)
+                ->first();
+        if ($ticket_collaborator) {
+            $ticket_collaborator->delete();
+
+            return 'deleted successfully';
+        } else {
+            return 'not found';
+        }
+    }
+
+    public function getCollaboratorForTicket()
+    {
+        try {
+            $ticketid = Input::get('ticket_id');
+
+            $ticket_collaborator = \DB::table('users')
+                    ->join('ticket_collaborator', function ($join) use ($ticketid) {
+                        $join->on('users.id', '=', 'ticket_collaborator.user_id')
+                        ->where('ticket_collaborator.ticket_id', '=', $ticketid);
+                    })
+                    ->select('users.email', 'users.user_name')
+                    ->get();
+            if (count($ticket_collaborator) > 0) {
+                foreach ($ticket_collaborator as $key => $collaborator) {
+                    $collab[$key]['email'] = $collaborator->email;
+                    $collab[$key]['user_name'] = $collaborator->user_name;
+                    $collab[$key]['avatar'] = $this->avatarUrl($collaborator->email);
+                }
+            } else {
+                $collab = $ticket_collaborator;
+            }
+
+            return $collab;
+        } catch (\Exception $ex) {
+            return $ex->getMessage();
+            throw new \Exception('get collaborator for ticket fails');
+        }
+    }
+
+    public function avatarUrl($email)
+    {
+        try {
+            $user = new User();
+            $user = $user->where('email', $email)->first();
+            if ($user->profile_pic) {
+                $url = url('lb-faveo/media/profilepic/'.$user->profile_pic);
+            } else {
+                $url = \Gravatar::src($email);
+            }
+
+            return $url;
+        } catch (\Exception $ex) {
+            //return $ex->getMessage();
+            throw new \Exception($ex->getMessage());
+        }
+    }
 }

app/Http/Controllers/Api/v1/TokenAuthController.php

@@ -2,6 +2,7 @@
 
 namespace App\Http\Controllers\Api\v1;
 
+use App\Http\Controllers\Common\PhpMailController;
 use App\Http\Controllers\Controller;
 use App\User;
 use Illuminate\Http\Request;
@@ -23,9 +24,14 @@ use Tymon\JWTAuth\Exceptions\JWTException;
  */
 class TokenAuthController extends Controller
 {
+    public $PhpMailController;
+
     public function __construct()
     {
         $this->middleware('api');
+
+        $PhpMailController = new PhpMailController();
+        $this->PhpMailController = $PhpMailController;
     }
 
     /**
@@ -41,7 +47,7 @@ class TokenAuthController extends Controller
         $password = $request->input('password');
         $field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name';
 
-        //$credentials = $request->only('email', 'password');
+//$credentials = $request->only('email', 'password');
 
         try {
             if (!$token = JWTAuth::attempt([$field => $usernameinput, 'password' => $password])) {
@@ -56,7 +62,7 @@ class TokenAuthController extends Controller
         }
 
         $user_id = \Auth::user()->id;
-        // if no errors are encountered we can return a JWT
+// if no errors are encountered we can return a JWT
         return response()->json(compact('token', 'user_id'));
     }
 
@@ -72,18 +78,18 @@ class TokenAuthController extends Controller
             if (!$user = JWTAuth::parseToken()->authenticate()) {
                 return response()->json(['user_not_found', 404]);
             }
-        } catch (\Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
+        } catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
             return response()->json(['token_expired', $e->getStatusCode()]);
-        } catch (\Tymon\JWTAuth\Exceptions\TokenInvalidException $e) {
+        } catch (Tymon\JWTAuth\Exceptions\TokenInvalidException $e) {
             return response()->json(['token_invalid', $e->getStatusCode()]);
-        } catch (\Tymon\JWTAuth\Exceptions\JWTException $e) {
+        } catch (Tymon\JWTAuth\Exceptions\JWTException $e) {
             return response()->json(['token_absent', $e->getStatusCode()]);
         } catch (\Exception $e) {
             $error = $e->getMessage();
 
             return response()->json(compact('error'));
         }
-        //dd($user);
+//dd($user);
         return response()->json(compact('user'));
     }
 
@@ -124,7 +130,7 @@ class TokenAuthController extends Controller
      *
      * @return type json
      */
-    public function checkUrl()
+    public function checkUrl(Request $request)
     {
         try {
             $v = \Validator::make($request->all(), [
@@ -144,4 +150,43 @@ class TokenAuthController extends Controller
             return response()->json(compact('error'));
         }
     }
+
+    public function forgotPassword(Request $request)
+    {
+        try {
+            $v = \Validator::make($request->all(), [
+                        'email' => 'required|email|exists:users,email',
+            ]);
+            if ($v->fails()) {
+                $error = $v->errors();
+
+                return response()->json(compact('error'));
+            }
+
+            $date = date('Y-m-d H:i:s');
+            $user = User::where('email', '=', $request->only('email'))->first();
+            if (isset($user)) {
+                $user1 = $user->email;
+                //gen new code and pass
+                $code = str_random(60);
+                $password_reset_table = \DB::table('password_resets')->where('email', '=', $user->email)->first();
+                if (isset($password_reset_table)) {
+                    $password_reset_table = \DB::table('password_resets')->where('email', '=', $user->email)->update(['token' => $code, 'created_at' => $date]);
+                // $password_reset_table->token = $code;
+                // $password_reset_table->update(['token' => $code]);
+                } else {
+                    $create_password_reset = \DB::table('password_resets')->insert(['email' => $user->email, 'token' => $code, 'created_at' => $date]);
+                }
+
+                $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->user_name, 'email' => $user->email], $message = ['subject' => 'Your Password Reset Link', 'scenario' => 'reset-password'], $template_variables = ['user' => $user->user_name, 'email_address' => $user->email, 'password_reset_link' => url('password/reset/'.$code)]);
+                $result = 'We have e-mailed your password reset link!';
+
+                return response()->json(compact('result'));
+            }
+        } catch (Exception $ex) {
+            $error = $e->getMessage();
+
+            return response()->json(compact('error'));
+        }
+    }
 }

app/Http/Controllers/Client/helpdesk/FormController.php

@@ -3,7 +3,7 @@
 namespace App\Http\Controllers\Client\helpdesk;
 
 // controllers
-use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
 use App\Http\Controllers\Common\SettingsController;
 use App\Http\Controllers\Controller;
 // requests
@@ -14,6 +14,7 @@ use App\Model\helpdesk\Form\Fields;
 use App\Model\helpdesk\Manage\Help_topic;
 use App\Model\helpdesk\Settings\System;
 use App\Model\helpdesk\Settings\Ticket;
+use App\Model\helpdesk\Ticket\Ticket_attachments;
 use App\Model\helpdesk\Ticket\Ticket_source;
 use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
@@ -39,12 +40,12 @@ class FormController extends Controller
      *
      * @return void
      */
-    public function __construct(TicketController $TicketController)
+    public function __construct(TicketWorkflowController $TicketWorkflowController)
     {
         // mail smtp settings
-        SettingsController::smtp();
+//        SettingsController::smtp();
         // creating a TicketController instance
-        $this->TicketController = $TicketController;
+        $this->TicketWorkflowController = $TicketWorkflowController;
     }
 
     /**
@@ -129,7 +130,7 @@ class FormController extends Controller
      * @param type Request $request
      * @param type User    $user
      */
-    public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source)
+    public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta)
     {
         $form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
 
@@ -147,13 +148,33 @@ class FormController extends Controller
         $helptopic = $ticket_settings->first()->help_topic;
         $sla = $ticket_settings->first()->sla;
         $priority = $ticket_settings->first()->priority;
-        $source = $ticket_source->where('name', '=', 'web')->first();
+        $source = $ticket_source->where('name', '=', 'web')->first()->id;
+        $attachments = $request->file('attachment');
 
         $collaborator = null;
         $assignto = null;
         $auto_response = 0;
-        if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras, $auto_response)) {
-            return Redirect::route('guest.getform')->with('success', 'Ticket Created Successfully');
+        $team_assign = null;
+
+        $result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
+
+        if ($result[1] == 1) {
+            $ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
+            $thread = Ticket_Thread::where('ticket_id', '=', $ticketId->id)->first();
+            if ($attachments != null) {
+                foreach ($attachments as $attachment) {
+                    if ($attachment != null) {
+                        $name = $attachment->getClientOriginalName();
+                        $type = $attachment->getClientOriginalExtension();
+                        $size = $attachment->getSize();
+                        $data = file_get_contents($attachment->getRealPath());
+                        $attachPath = $attachment->getRealPath();
+                        $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
+                    }
+                }
+            }
+
+            return Redirect::route('guest.getform')->with('success', 'Ticket has been created successfully, your ticket number is <b>'.$result[0].'</b> Please save this for future reference.');
         }
     }
 

app/Http/Controllers/Common/NotificationController.php

@@ -0,0 +1,83 @@
+<?php
+
+namespace App\Http\Controllers\Common;
+
+use App\Http\Controllers\Controller;
+use App\Model\helpdesk\Notification\Notification;
+use App\Model\helpdesk\Notification\UserNotification;
+use App\User;
+
+class NotificationController extends Controller
+{
+    public $user;
+
+    public function __construct()
+    {
+        $user = new User();
+        $this->user = $user;
+    }
+
+    /**
+     * get the page to list the notifications.
+     *
+     * @return response
+     */
+    public static function getNotifications()
+    {
+        $notifications = UserNotification::join('notifications', 'user_notification.notification_id', '=', 'notifications.id')
+                ->join('notification_types', 'notifications.type_id', '=', 'notification_types.id')
+                ->where('user_notification.is_read', '=', '0')
+                ->where('user_notification.user_id', '=', \Auth::user()->id)
+                ->get();
+
+        return $notifications;
+    }
+
+    public function create($model_id, $userid_created, $type_id, $forwhome = [])
+    {
+        try {
+            if (empty($forwhome)) {
+                $forwhome = $this->user->where('role', '!=', 'user')->get()->toArray();
+            }
+        //dd($forwhome);
+        //system notification
+        $notification = new Notification();
+            $UN = new UserNotification();
+
+            $notify = $notification->create(['model_id' => $model_id, 'userid_created' => $userid_created, 'type_id' => $type_id]);
+            foreach ($forwhome as $agent) {
+                $user_notify = $UN->create(['notification_id' => $notify->id, 'user_id' => $agent['id'], 'is_read' => 0]);
+            }
+        } catch (\Exception $e) {
+            return redirect()->back()->with('fails', $e->getMessage());
+        }
+    }
+
+    public function markRead($id)
+    {
+        $markasread = UserNotification::where('notification_id', '=', $id)->where('user_id', '=', \Auth::user()->id)->where('is_read', '=', '0')->get();
+        foreach ($markasread as $mark) {
+            $mark->is_read = '1';
+            $mark->save();
+        }
+
+        return 1;
+    }
+
+    public function show()
+    {
+        $notifications = $this->getNotifications();
+
+        return view('notifications-all', compact('notifications'));
+    }
+
+    public function delete($id)
+    {
+        $markasread = UserNotification::where('notification_id', '=', $id)->where('user_id', '=', \Auth::user()->id)->get();
+        foreach ($markasread as $mark) {
+            $mark->delete();
+        }
+
+        return 1;
+    }
+}

app/Http/Controllers/Common/SettingsController.php

@@ -414,7 +414,7 @@ class SettingsController extends Controller
     public function version_check()
     {
         $response_url = \URL::route('post-version-check');
-        echo "<form action='http://www.faveohelpdesk.com/bill/version' method='post' name='redirect'>";
+        echo "<form action='http://www.faveohelpdesk.com/billing/version' method='post' name='redirect'>";
         echo "<input type='hidden' name='_token' value='csrf_token()'/>";
         echo "<input type='hidden' name='title' value='helpdeskcommunityedition'/>";
         echo "<input type='hidden' name='id' value='19'/>";

app/Http/Controllers/Installer/helpdesk/InstallController.php

@@ -298,7 +298,6 @@ class InstallController extends Controller
         // checking is the installation was done previously
         try {
             $check_for_pre_installation = System::all();
-            dd($check_for_pre_installation);
             if ($check_for_pre_installation) {
                 return redirect()->back()->with('fails', 'The data in database already exist. Please provide fresh database');
             }

app/Http/Requests/helpdesk/CompanyRequest.php

@@ -30,7 +30,7 @@ class CompanyRequest extends Request
     {
         return [
             'company_name' => 'required',
-            'website'      => 'url',
+            'website'      => 'active_url',
             'phone'        => 'numeric',
             'logo'         => 'image',
         ];

app/Http/Requests/helpdesk/OrganizationRequest.php

@@ -31,7 +31,7 @@ class OrganizationRequest extends Request
         return [
 
             'name'    => 'required|unique:organization',
-            'website' => 'url',
+            'website' => 'active_url',
                 // 'phone' => 'size:10',
         ];
     }

app/Http/Requests/helpdesk/OrganizationUpdate.php

@@ -30,7 +30,7 @@ class OrganizationUpdate extends Request
     {
         return [
 
-            'website' => 'url',
+            'website' => 'active_url',
                 // 'phone' => 'size:10',
         ];
     }

app/Http/Requests/helpdesk/WorkflowCreateRequest.php

@@ -0,0 +1,39 @@
+<?php
+
+namespace App\Http\Requests\helpdesk;
+
+use App\Http\Requests\Request;
+
+/**
+ * Sys_userRequest.
+ *
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class WorkflowCreateRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'name'            => 'required|unique:workflow_name,name',
+            'execution_order' => 'required',
+            'target_channel'  => 'required',
+            'rule'            => 'required',
+            'action'          => 'required',
+        ];
+    }
+}

app/Http/Requests/helpdesk/WorkflowUpdateRequest.php

@@ -0,0 +1,39 @@
+<?php
+
+namespace App\Http\Requests\helpdesk;
+
+use App\Http\Requests\Request;
+
+/**
+ * Sys_userRequest.
+ *
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class WorkflowUpdateRequest extends Request
+{
+    /**
+     * Determine if the user is authorized to make this request.
+     *
+     * @return bool
+     */
+    public function authorize()
+    {
+        return true;
+    }
+
+    /**
+     * Get the validation rules that apply to the request.
+     *
+     * @return array
+     */
+    public function rules()
+    {
+        return [
+            'name'            => 'required',
+            'execution_order' => 'required',
+            'target_channel'  => 'required',
+            'rule'            => 'required',
+            'action'          => 'required',
+        ];
+    }
+}

app/Http/routes.php

@@ -40,6 +40,14 @@ $router->get('getmail/{token}', 'Auth\AuthController@getMail');
   |
  */
 Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
+
+    //Notification marking
+    Route::post('mark-read/{id}', 'Common\NotificationController@markRead');
+
+    Route::get('notifications-list', ['as' => 'notification.list', 'uses' => 'Common\NotificationController@show']);
+
+    Route::post('notification-delete/{id}', ['as' => 'notification.delete', 'uses' => 'Common\NotificationController@delete']);
+
     // resource is a function to process create,edit,read and delete
     Route::resource('groups', 'Admin\helpdesk\GroupController'); // for group module, for CRUD
 
@@ -83,12 +91,18 @@ Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
 
     //$router->model('id','getcompany');
 
+    Route::get('job-scheduler', ['as' => 'get.job.scheder', 'uses' => 'Admin\helpdesk\SettingsController@getSchedular']); //to get ob scheduler form page
+
+    Route::patch('post-scheduler', ['as' => 'post.job.scheduler', 'uses' => 'Admin\helpdesk\SettingsController@postSchedular']); //to update job scheduler
+
     Route::get('agent-profile-page/{id}', ['as' => 'agent.profile.page', 'uses' => 'Admin\helpdesk\AgentController@agent_profile']);
 
     Route::get('getcompany', 'Admin\helpdesk\SettingsController@getcompany'); // direct to company setting page
 
     Route::patch('postcompany/{id}', 'Admin\helpdesk\SettingsController@postcompany'); // Updating the Company table with requests
 
+    Route::get('delete-logo', ['as' => 'delete.logo', 'uses' => 'Admin\helpdesk\SettingsController@deleteLogo']); // deleting a logo
+
     Route::get('getsystem', 'Admin\helpdesk\SettingsController@getsystem'); // direct to system setting page
 
     Route::patch('postsystem/{id}', 'Admin\helpdesk\SettingsController@postsystem'); // Updating the System table with requests
@@ -183,6 +197,15 @@ Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
 
     Route::post('validating-email-settings', ['as' => 'validating.email.settings', 'uses' => 'Admin\helpdesk\EmailsController@validatingEmailSettings']); // route to check email input validation
     Route::post('validating-email-settings-on-update/{id}', ['as' => 'validating.email.settings.update', 'uses' => 'Admin\helpdesk\EmailsController@validatingEmailSettingsUpdate']); // route to check email input validation
+
+    Route::get('workflow', ['as' => 'workflow', 'uses' => 'Admin\helpdesk\WorkflowController@index']);
+    Route::get('workflow-list', ['as' => 'workflow.list', 'uses' => 'Admin\helpdesk\WorkflowController@workFlowList']);
+    Route::get('workflow/create', ['as' => 'workflow.create', 'uses' => 'Admin\helpdesk\WorkflowController@create']);
+    Route::post('workflow/store', ['as' => 'workflow.store', 'uses' => 'Admin\helpdesk\WorkflowController@store']);
+    Route::get('workflow/edit/{id}', ['as' => 'workflow.edit', 'uses' => 'Admin\helpdesk\WorkflowController@edit']);
+    Route::post('workflow/update/{id}', ['as' => 'workflow.update', 'uses' => 'Admin\helpdesk\WorkflowController@update']);
+    Route::get('workflow/action-rule/{id}', ['as' => 'workflow.dept', 'uses' => 'Admin\helpdesk\WorkflowController@selectAction']);
+    Route::get('workflow/delete/{id}', ['as' => 'workflow.delete', 'uses' => 'Admin\helpdesk\WorkflowController@destroy']);
 });
 
 /*
@@ -257,6 +280,9 @@ Route::group(['middleware' => 'role.agent', 'middleware' => 'auth'], function ()
 
     Route::get('/ticket/overdue', ['as' => 'overdue.ticket', 'uses' => 'Agent\helpdesk\TicketController@overdue_ticket_list']); /*  Get Overdue Ticket */
 
+    Route::get('/ticket/get-overdue', ['as'  => 'get.overdue.ticket',
+                                      'uses' => 'Agent\helpdesk\TicketController@getOverdueTickets', ]);
+
     Route::get('/ticket/closed', ['as' => 'closed.ticket', 'uses' => 'Agent\helpdesk\TicketController@closed_ticket_list']); /*  Get Closed Ticket */
 
     Route::get('/ticket/get-closed', ['as' => 'get.closed.ticket', 'uses' => 'Agent\helpdesk\TicketController@get_closed']);  /* Get tickets in datatable */
@@ -620,6 +646,7 @@ Route::get('/reportdata', 'HomeController@pushdata');
 Route::group(['prefix' => 'api/v1'], function () {
     Route::post('register', 'Api\v1\TokenAuthController@register');
     Route::post('authenticate', 'Api\v1\TokenAuthController@authenticate');
+    Route::post('forgot', 'Api\v1\TokenAuthController@forgotPassword');
     Route::get('authenticate/user', 'Api\v1\TokenAuthController@getAuthenticatedUser');
 
     Route::get('/database-config', ['as' => 'database-config', 'uses' => 'Api\v1\InstallerApiController@config_database']);
@@ -656,7 +683,7 @@ Route::group(['prefix' => 'api/v1'], function () {
         Route::get('ticket', 'Api\v1\ApiController@getTicketById');
         Route::get('inbox', 'Api\v1\ApiController@inbox');
         Route::get('trash', 'Api\v1\ApiController@getTrash');
-        Route::get('my-tickets', 'Api\v1\ApiController@getMyTickets');
+        Route::get('my-tickets-agent', 'Api\v1\ApiController@getMyTicketsAgent');
         Route::post('internal-note', 'Api\v1\ApiController@internalNote');
 
         /*
@@ -664,6 +691,12 @@ Route::group(['prefix' => 'api/v1'], function () {
          */
 
         Route::get('customers-custom', 'Api\v1\ApiController@getCustomersWith');
+        Route::get('collaborator/search', 'Api\v1\ApiController@collaboratorSearch');
+        Route::post('collaborator/create', 'Api\v1\ApiController@addCollaboratorForTicket');
+        Route::post('collaborator/remove', 'Api\v1\ApiController@deleteCollaborator');
+        Route::post('collaborator/get-ticket', 'Api\v1\ApiController@getCollaboratorForTicket');
+        Route::get('my-tickets-user', 'Api\v1\ApiController@getMyTicketsUser');
+        Route::get('dependency', 'Api\v1\ApiController@dependency');
     });
 
     /*

app/Model/helpdesk/Agent/Groups.php

@@ -10,7 +10,7 @@ class Groups extends Model
     protected $fillable = [
         'name', 'group_status', 'can_create_ticket', 'can_edit_ticket',
         'can_post_ticket', 'can_close_ticket', 'can_assign_ticket',
-        'can_transfer_ticket', 'can_delete_ticket', 'can_ban_email',
+        'can_delete_ticket', 'can_ban_email',
         'can_manage_canned', 'can_manage_faq', 'can_view_agent_stats',
         'department_access', 'admin_notes',
     ];

app/Model/helpdesk/Notification/Notification.php

@@ -0,0 +1,14 @@
+<?php
+
+namespace App\Model\helpdesk\Notification;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Notification extends Model
+{
+    protected $table = 'notifications';
+    protected $fillable = [
+
+            'model_id', 'userid_created', 'type_id',
+                            ];
+}

app/Model/helpdesk/Notification/NotificationType.php

@@ -0,0 +1,14 @@
+<?php
+
+namespace App\Model\helpdesk\Notification;
+
+use Illuminate\Database\Eloquent\Model;
+
+class NotificationType extends Model
+{
+    protected $table = 'notification_types';
+    protected $fillable = [
+
+            'message', 'type', 'icon_class',
+                            ];
+}

app/Model/helpdesk/Notification/UserNotification.php

@@ -0,0 +1,14 @@
+<?php
+
+namespace App\Model\helpdesk\Notification;
+
+use Illuminate\Database\Eloquent\Model;
+
+class UserNotification extends Model
+{
+    protected $table = 'user_notification';
+    protected $fillable = [
+
+            'notification_id', 'user_id', 'is_read',
+                            ];
+}

app/Model/helpdesk/Ticket/Ticket_Thread.php

@@ -18,7 +18,7 @@ class Ticket_Thread extends Model
 
     public function delete()
     {
-        $$this->attach()->delete();
+        $this->attach()->delete();
         parent::delete();
     }
 }

app/Model/helpdesk/Workflow/WorkflowAction.php

@@ -0,0 +1,12 @@
+<?php
+
+namespace App\Model\helpdesk\Workflow;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WorkflowAction extends Model
+{
+    public $timestamps = false;
+    protected $table = 'workflow_action';
+    protected $fillable = ['id', 'workflow_id', 'condition', 'action', 'updated_at', 'created_at'];
+}

app/Model/helpdesk/Workflow/WorkflowName.php

@@ -0,0 +1,12 @@
+<?php
+
+namespace App\Model\helpdesk\Workflow;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WorkflowName extends Model
+{
+    public $timestamps = false;
+    protected $table = 'workflow_name';
+    protected $fillable = ['id', 'name', 'status', 'order', 'target', 'internal_note', 'updated_at', 'created_at'];
+}

app/Model/helpdesk/Workflow/WorkflowRules.php

@@ -0,0 +1,12 @@
+<?php
+
+namespace App\Model\helpdesk\Workflow;
+
+use Illuminate\Database\Eloquent\Model;
+
+class WorkflowRules extends Model
+{
+    public $timestamps = false;
+    protected $table = 'workflow_rules';
+    protected $fillable = ['id', 'workflow_id', 'matching_criteria', 'matching_scenario', 'matching_relation', 'matching_value', 'updated_at', 'created_at'];
+}

app/User.php

@@ -36,4 +36,13 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
      * @var array
      */
     protected $hidden = ['password', 'remember_token'];
+
+    public function getProfilePicAttribute($value)
+    {
+        if (!$value) {
+            return \Gravatar::src($this->attributes['email']);
+        } else {
+            return asset('lb-faveo/media/profilepic/'.$value);
+        }
+    }
 }

config/app.php

@@ -13,7 +13,7 @@ return [
     |
      */
 
-    'debug' => true,
+    'debug' => false,
 
     /*
     |--------------------------------------------------------------------------
@@ -38,7 +38,7 @@ return [
     |
      */
 
-    'version' => 'Community 1.0.6.10',
+    'version' => 'Community 1.0.7',
 
     /*
     |--------------------------------------------------------------------------
@@ -238,6 +238,7 @@ return [
         'PDF'        => 'Vsmoraes\Pdf\PdfFacade',
         'Gravatar'   => 'Thomaswelton\LaravelGravatar\Facades\Gravatar',
         'UTC'        => 'App\Http\Controllers\Agent\helpdesk\TicketController',
+        'Ttable'     => 'App\Http\Controllers\Agent\helpdesk\TicketController', //to use getTable function.
         'SMTPS'      => 'App\Http\Controllers\HomeController',
         'Datatable'  => 'Chumper\Datatable\Facades\DatatableFacade',
         'Zipper'     => 'Chumper\Zipper\Zipper',

config/lfm.php

@@ -9,7 +9,7 @@ return [
     'shared_folder_name' => 'shares',
     'thumb_folder_name'  => 'thumbs',
     'images_dir'         => 'public/photos/',
-    'images_url'         => '%url%', //url('photos').'/',
+    'images_url'         => '%url%',
     'files_dir'          => 'public/files/',
     'files_url'          => '/files/',
     'file_type_array'    => [

database/migrations/2016_02_16_140450_create_ticket_thread_table.php

@@ -18,6 +18,8 @@ class CreateTicketThreadTable extends Migration
             $table->integer('user_id')->unsigned()->nullable()->index('user_id');
             $table->string('poster');
             $table->integer('source')->unsigned()->nullable()->index('source');
+            $table->integer('reply_rating');
+            $table->integer('rating_count');
             $table->boolean('is_internal');
             $table->string('title');
             $table->text('body', 65535);

database/migrations/2016_03_31_061239_create_notifications_table.php

@@ -0,0 +1,33 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+
+class CreateNotificationsTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('notifications', function (Blueprint $table) {
+            $table->increments('id');
+            $table->integer('model_id');
+            $table->integer('userid_created');
+            $table->integer('type_id');
+            $table->timestamps();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::drop('notifications');
+    }
+}

database/migrations/2016_03_31_061534_create_notification_types_table.php

@@ -0,0 +1,33 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+
+class CreateNotificationTypesTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('notification_types', function (Blueprint $table) {
+            $table->increments('id');
+            $table->string('message');
+            $table->string('type');
+            $table->string('icon_class');
+            $table->timestamps();
+            });
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::drop('notification_types');
+    }
+}

database/migrations/2016_03_31_061740_create_user_notification_table.php

@@ -0,0 +1,33 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+
+class CreateUserNotificationTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('user_notification', function (Blueprint $table) {
+            $table->increments('id');
+            $table->integer('notification_id');
+            $table->integer('user_id');
+            $table->integer('is_read');
+            $table->timestamps();
+            });
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::drop('user_notification');
+    }
+}

database/migrations/2016_04_18_115852_create_workflow_name_table.php

@@ -0,0 +1,35 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+
+class CreateWorkflowNameTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('workflow_name', function (Blueprint $table) {
+            $table->increments('id');
+            $table->string('name');
+            $table->integer('status');
+            $table->integer('order');
+            $table->string('target');
+            $table->text('internal_note');
+            $table->timestamps();
+            });
+    }
+
+        /**
+         * Reverse the migrations.
+         *
+         * @return void
+         */
+        public function down()
+        {
+            Schema::drop('workflow_name');
+        }
+}

database/migrations/2016_04_18_115900_create_workflow_rule_table.php

@@ -0,0 +1,42 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+
+class CreateWorkflowRuleTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('workflow_rules', function (Blueprint $table) {
+            $table->increments('id');
+            $table->integer('workflow_id')->unsigned();
+            $table->string('matching_criteria');
+            $table->string('matching_scenario');
+            $table->string('matching_relation');
+            $table->text('matching_value');
+            $table->timestamps();
+            });
+
+        Schema::table('workflow_rules', function (Blueprint $table) {
+            $table->foreign('workflow_id', 'workflow_rules_1')->references('id')->on('workflow_name')->onUpdate('NO ACTION')->onDelete('RESTRICT');
+        });
+    }
+
+        /**
+         * Reverse the migrations.
+         *
+         * @return void
+         */
+        public function down()
+        {
+            Schema::table('workflow_rules', function (Blueprint $table) {
+                $table->dropForeign('workflow_rules_1');
+            });
+            Schema::drop('workflow_rules');
+        }
+}

database/migrations/2016_04_18_115908_create_workflow_action_table.php

@@ -0,0 +1,39 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+
+class CreateWorkflowActionTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('workflow_action', function (Blueprint $table) {
+            $table->increments('id');
+            $table->integer('workflow_id')->unsigned();
+            $table->string('condition');
+            $table->string('action');
+            $table->timestamps();
+            });
+        Schema::table('workflow_action', function (Blueprint $table) {
+                $table->foreign('workflow_id', 'workflow_action_1')->references('id')->on('workflow_name')->onUpdate('NO ACTION')->onDelete('RESTRICT');
+            });
+    }
+
+        /**
+         * Reverse the migrations.
+         *
+         * @return void
+         */
+        public function down()
+        {
+            Schema::drop('workflow_action');
+            Schema::table('workflow_action', function (Blueprint $table) {
+                $table->dropForeign('workflow_action_idfk_1');
+            });
+        }
+}

database/seeds/DatabaseSeeder.php

@@ -196,10 +196,10 @@ class DatabaseSeeder extends Seeder
         Ticket_status::create(['name' => 'Archived', 'state' => 'archived', 'mode' => '3', 'message' => 'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.']);
         Ticket_status::create(['name' => 'Deleted', 'state' => 'deleted', 'mode' => '3', 'message' => 'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.']);
         /* Ticket priority */
-        Ticket_priority::create(['priority' => 'low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1']);
-        Ticket_priority::create(['priority' => 'normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1']);
-        Ticket_priority::create(['priority' => 'high', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1']);
-        Ticket_priority::create(['priority' => 'emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1']);
+        Ticket_priority::create(['priority' => 'Low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1']);
+        Ticket_priority::create(['priority' => 'Normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1']);
+        Ticket_priority::create(['priority' => 'High', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1']);
+        Ticket_priority::create(['priority' => 'Emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1']);
         /* SLA Plans */
         Sla_plan::create(['name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1']);
         Sla_plan::create(['name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1']);

nbproject/project.xml

@@ -0,0 +1,12 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<project xmlns="http://www.netbeans.org/ns/project/1">
+    <type>org.netbeans.modules.php.project</type>
+    <configuration>
+        <data xmlns="http://www.netbeans.org/ns/php-project/1">
+            <name>laravel</name>
+        </data>
+        <spellchecker-wordlist xmlns="http://www.netbeans.org/ns/spellchecker-wordlist/1">
+            <word>endif</word>
+        </spellchecker-wordlist>
+    </configuration>
+</project>

public/css/notification-style.css

@@ -0,0 +1,22 @@
+.textcontent{
+	display: inline-block;
+	padding-left: 5px;
+	font-weight: 600;
+	font-size: 14px;
+	font-family: 'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;
+}
+.task{
+	opacity: 0.4;
+}
+
+.task h6{
+	text-decoration: line-through;
+}
+
+.marginzero{
+	margin: 0px;
+}
+
+.font700{
+	font-weight: 700;
+}

public/filemanager/connectors/php/plugins/rsc/cloudfiles.php

@@ -2317,4 +2317,4 @@ class CF_Object
  * c-basic-offset: 4
  * c-hanging-comment-ender-p: nil
  * End:
- */;
+ */

public/filemanager/connectors/php/plugins/rsc/cloudfiles_exceptions.php

@@ -61,4 +61,4 @@ class ConnectionNotOpenException extends Exception
  * c-basic-offset: 4
  * c-hanging-comment-ender-p: nil
  * End:
- */;
+ */

public/filemanager/connectors/php/plugins/rsc/cloudfiles_http.php

@@ -1454,4 +1454,4 @@ class CF_Http
  * c-basic-offset: 4
  * c-hanging-comment-ender-p: nil
  * End:
- */;
+ */

public/lb-faveo/css/faveo-css.css

@@ -19,4 +19,39 @@ span.stars2, span.stars2 span {
 span.stars2 span {
     background-position: 0 0;
 }
+.image {
+    position:relative;
+
+}
+.image img {
+    width:100%;
+    vertical-align:top;
+}
+.image:after, .image:before {
+    position:absolute;
+    opacity:0;
+    transition: all 0.5s;
+    -webkit-transition: all 0.5s;
+}
+.image:after {
+    content:'\A';
+    width:100%; height:100%;
+    top:0; left:0;
+    background:rgba(0,0,0,0.8);
+}
+.image:before {
+    content: attr(data-content);
+    width:80%;
+    color:#fff;
+    z-index:1;
+    bottom:40%;
+    padding:4px 10px;
+    text-align:center;
+   
+    box-sizing:border-box;
+    -moz-box-sizing:border-box;
+}
+.image:hover:after, .image:hover:before {
+    opacity:1;
+}
         

resources/lang/en/lang.php

@@ -184,15 +184,17 @@ return [
       |   Company Settings Page
       |--------------------------------------
      */
-    'company' => 'Company',
-    'website' => 'Website',
-    'phone'   => 'Phone',
-    'address' => 'Address',
-    'landing' => 'Landing Page',
-    'offline' => 'Offline Page',
-    'thank'   => 'Thank Page',
-    'logo'    => 'Logo',
-    'save'    => 'Save',
+    'company'      => 'Company',
+    'website'      => 'Website',
+    'phone'        => 'Phone',
+    'address'      => 'Address',
+    'landing'      => 'Landing Page',
+    'offline'      => 'Offline Page',
+    'thank'        => 'Thank Page',
+    'logo'         => 'Logo',
+    'save'         => 'Save',
+    'delete-logo'  => 'Delete logo',
+    'click-delete' => 'Click here to delete',
     /*
       |--------------------------------------
       |   System Settings Page
@@ -243,6 +245,15 @@ return [
     'attachments'                         => 'Attachments',
     'email_attahment_user'                => 'Email attachments to the user',
     'cron_notification'                   => 'Enable Notification cron',
+    'cron'                                => 'Job Scheduler',
+    'crone-url-message'                   => "These are Faveo's Job Scheduler(cron job) url for your system.",
+    'clipboard-copy-message'              => 'Copied to clipboard.',
+    'click'                               => 'Click here',
+    'check-cron-set'                      => 'to check how to set cron jobs on your server.',
+    'notification-email'                  => 'Email notifications',
+    'click-url-copy'                      => 'Click here to copy URL',
+    'job-scheduler-error'                 => 'Job scheduler can not be updated.',
+    'job-scheduler-success'               => 'Job scheduler updated successfully.',
     /*
       |--------------------------------------
       |   Ticket Settings Page
@@ -280,6 +291,10 @@ return [
     'registration_method'                              => 'Registration Method',
     'user_session_timeout'                             => 'User Session Timeout',
     'client_quick_access'                              => 'Client Quick Access',
+    'cron'                                             => 'Cron',
+    'system-settings'                                  => 'System Settings',
+    'settings-2'                                       => 'Settings',
+
     /*
       |--------------------------------------
       |   Auto-Response Settings Page
@@ -405,6 +420,28 @@ return [
      */
     'transient'            => 'Transient',
     'ticket_overdue_alert' => 'Ticket Overdue Alerts',
+
+    /*
+      |--------------------------------------
+      |  Work Flow
+      |--------------------------------------
+     */
+    'workflow'                   => 'Workflow',
+    'ticket_workflow'            => 'Ticket Workflow',
+    'create_workflow'            => 'Create Workflow',
+    'edit_workflow'              => 'Edit Workflow',
+    'updated'                    => 'Updated',
+    'target'                     => 'Target',
+    'target_channel'             => 'Target Channel',
+    'exceution_order'            => 'Exceution Order',
+    'target_channel'             => 'Target Channel',
+    'workflow_rules'             => 'Workflow Rules',
+    'workflow_action'            => 'Workflow Action',
+    'rules'                      => 'Rules',
+    'order'                      => 'Order',
+    'condition'                  => 'Condition',
+    'statement'                  => 'Statement',
+
     /*
       |--------------------------------------
       |  Form Create Page
@@ -754,6 +791,10 @@ return [
     'merge-error2'                                    => 'Please select ticket to merge.',
     'select-tickets-to merge'                         => 'select two or more tickets to merge.',
     'different-users'                                 => 'Ticktes from different users',
+    'clean-up'                                        => 'Clean up',
+    'hard-delete-success-message'                     => 'Tickets have been deleted permanently.',
+    'overdue'                                         => 'Overdue',
+    'change_owner_for_ticket'                         => 'Change Owner for Ticket',
 
     /*
       |------------------------------------------------

resources/views/notifications-all.blade.php

@@ -0,0 +1,215 @@
+@extends('themes.default1.agent.layout.agent')
+
+
+@section('Users')
+class="active"
+@stop
+@section('HeadInclude')
+<style>
+h1 {
+    color: #f2f2f2;
+    font-family: Arial;
+    font-size: 14px;
+    margin: 0 0 20px;
+    padding: 0;
+    text-align: center;
+}
+input[type="checkbox"]:not(old) {
+    width   : 28px;
+  margin  : 0;
+  padding : 0;
+  opacity : 0;
+}
+
+input[type="checkbox"]:not(old) + label {
+    color: #f2f2f2;
+    font-family: Arial,sans-serif;
+    font-size: 14px;
+}
+input[type="checkbox"]:not(old) + label span {
+    background: rgba(0, 0, 0, 0) url("lb-faveo/media/images/check_radio_sheet.png") no-repeat scroll left top;
+    cursor: pointer;
+    display: inline-block;
+    height: 19px;
+      margin-left  : -28px;
+
+    vertical-align: middle;
+    width: 19px;
+}
+input[type="checkbox"]:checked + label span {
+    background: rgba(0, 0, 0, 0) url("lb-faveo/media/images/check_radio_sheet.png") no-repeat scroll -19px top;
+}
+</style>
+@stop
+@section('user-bar')
+active
+@stop
+
+@section('user')
+class="active"
+@stop
+
+<!-- /breadcrumbs -->
+<!-- content -->
+@section('content')
+<section class="content">
+    @if(Session::has('success'))
+                    <div class="alert alert-success alert-dismissable">
+                        <i class="fa fa-ban"></i>
+                        <b>Alert!</b> Success.
+                        <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
+                        {{Session::get('success')}}
+                    </div>
+                @endif
+                    <!-- fail message -->
+                @if(Session::has('fails'))
+                    <div class="alert alert-danger alert-dismissable">
+                        <i class="fa fa-ban"></i>
+                        <b>Alert!</b> Failed.
+                        <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
+                        {{Session::get('fails')}}
+                    </div>
+                @endif
+    <div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
+        <button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
+        <h4><i class="icon fa fa-check"></i>Alert!</h4>
+        <div id="message-success2"></div>
+    </div>
+                <div class="row" >
+					<div class="col-lg-10 col-lg-offset-1 col-md-10 col-md-offset-1">
+
+                    <div class="box">
+                        <div class="box-header">
+                            <h3 class="box-title">Notification Page</h3>
+                        </div>
+                        <!-- /.box-header -->
+			                <div class="row">
+                    <!-- Left col -->
+                    <section class="col-lg-12">
+                        <!-- Custom tabs (Charts with tabs)-->
+
+
+
+
+                        <!-- TO DO List -->
+                        <div class="box box-default">
+                            <!--
+<div class="box-header">
+<i class="ion ion-clipboard"></i>
+
+<h3 class="box-title">Task</h3>
+
+<div class="box-tools pull-right">
+<ul class="pagination pagination-sm inline">
+<li><a href="#">&laquo;</a>
+</li>
+<li><a href="#">1</a>
+</li>
+<li><a href="#">2</a>
+</li>
+<li><a href="#">3</a>
+</li>
+<li><a href="#">&raquo;</a>
+</li>
+</ul>
+</div>
+</div>
+-->
+                            <!-- /.box-header -->
+                            <div class="box-body">
+                                <ul class="todo-list">
+                                @if(count($notifications))
+                                        @foreach($notifications as $notification)
+                                            @if($notification->type == 'registration')
+                                    <li>
+                                        <!-- drag handle -->
+                                       
+                                        <!-- checkbox -->
+                                        <input type="checkbox" value="" name="cc" class="noti_User clickfun" id="{{$notification -> notification_id}}">
+                                        <label for='cl'  data-toggle="tooltip"  data-placement="top" title="Mark Read"><span></span>
+                                        <!-- todo text -->
+                                        <h6 class="textcontent marginzero"><a href="{!! route('user.show', $notification->notification_id) !!}" id="{{$notification -> notification_id}}" class='noti_User'>{!! $notification->message !!}</a><small class="label label-danger"><i class="fa fa-clock-o"></i> {{ $notification -> created_at }}</small></h6>
+                                        </label> <!-- Emphasis label -->
+                                        
+                                        <!-- General tools such as edit or delete-->
+                                        <div class="tools">
+                                            <a href="{!! route('user.show', $notification->notification_id) !!}"  data-toggle="tooltip"  data-placement="top" title="View" id="{{$notification -> notification_id}}" class='noti_User'><i class="fa fa-eye"></i></a>
+                                            <a href="#" id='{{ $notification->notification_id }}' data-toggle="tooltip"  data-placement="top" title="Delete" class='notification-delete clickfun'><i class="fa fa-trash-o"></i></a>
+                                        </div>
+                                    </li>
+                                    @else
+                                    <li>
+                                     
+                                        <input type="checkbox" value="" name="cc"  data-toggle="tooltip"  data-placement="top" title="Mark Read" class="noti_User clickfun" id="{{$notification -> notification_id}}">
+                                        <label for='cl'><span></span>
+                                        <h6 class="textcontent marginzero"><a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}' class='noti_User'>{!! $notification->message !!}</a><small class="label label-info"><i class="fa fa-clock-o"></i> {{ $notification -> created_at }}</small></h6>
+                                        
+                                        </label><div class="tools">
+                                            <a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}'  data-toggle="tooltip"  data-placement="top" title="View" class='noti_User'><i class="fa fa-eye"></i></a>
+                                              <a href="#" id='{{ $notification->notification_id }}' data-toggle="tooltip"  data-placement="top" title="Delete" class='notification-delete clickfun'><i class="fa fa-trash-o"></i></a>
+                                        </div>
+                                    </li>
+                                      @endif
+                                                        @endforeach
+                                    
+                                     @else
+                                    <li>
+                                      
+                                        <h6 class="textcontent marginzero">No Notifications Available!<small class="label label-warning" ><i class="fa fa-bell-slash-o"></i></small></h6>
+                                        
+                                        
+                                    </li>
+                                    @endif
+                                    
+                                </ul>
+                            </div>
+                           
+                        </div>
+                        <!-- /.box -->
+
+
+                    </section>
+                                        </div>
+                       
+                        <!-- /.box-body -->
+                    </div>
+                    <!-- /.box -->
+                </div>
+                <!-- /.row -->
+				</div>
+            </section>
+ <script>
+        $(document).ready(function() {
+            $(".clickfun").click(function() {
+                $(this).closest("li").toggleClass("task");
+            });
+        });
+    </script>
+    <script>
+                $(document).ready(function () {
+                    
+                    $('.notification-delete').click(function () {
+                        var id = this.id;
+                    var dataString = 'id=' + id;
+                        $.ajax
+                                ({
+                                    type: "POST",
+                                    url: "{{url('notification-delete')}}" + "/" + id,
+                                    data: dataString,
+                                    cache: false,
+                                    success: function (response)
+                                    {
+ if (response == 1)
+                    {
+                        
+                        var message = "Success! You have deleted this notification successfully!";
+                        $("#alert21").show();
+                        $('#message-success2').html(message);
+                    }
+                                    }
+                                });
+                    });
+
+                });
+        </script>
+@stop

resources/views/themes/default1/admin/helpdesk/agent/agents/agent-profile.blade.php

@@ -1,14 +1,14 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')
 active
 @stop
 
-@section('staffs')
+@section('agents')
 class="active"
 @stop
 

resources/views/themes/default1/admin/helpdesk/agent/agents/create.blade.php

@@ -1,14 +1,14 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')
 active
 @stop
 
-@section('staffs')
+@section('agents')
 class="active"
 @stop
 

resources/views/themes/default1/admin/helpdesk/agent/agents/edit.blade.php

@@ -1,14 +1,14 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')
 active
 @stop
 
-@section('staffs')
+@section('agents')
 class="active"
 @stop
 

resources/views/themes/default1/admin/helpdesk/agent/agents/index.blade.php

@@ -1,14 +1,14 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')
 active
 @stop
 
-@section('staffs')
+@section('agents')
 class="active"
 @stop
 

resources/views/themes/default1/admin/helpdesk/agent/departments/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/agent/departments/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/agent/departments/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/agent/groups/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')
@@ -58,10 +58,10 @@ class="active"
 			{!! $errors->first('group_status', '<spam class="help-block">:message</spam>') !!}
 			<div class="row">
 				<div class="col-xs-2">
-					{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.enable')}}
+					{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.active')}}
 				</div>
 				<div class="col-xs-3">
-					{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.disabled')}}
+					{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.inactive')}}
 				</div>
 			</div>
 		</div>

resources/views/themes/default1/admin/helpdesk/agent/groups/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')
@@ -60,10 +60,10 @@ class="active"
 			{!! $errors->first('group_status', '<spam class="help-block">:message</spam>') !!}
 			<div class="row">
 				<div class="col-xs-2">
-					{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.enable')}}
+					{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.active')}}
 				</div>
 				<div class="col-xs-3">
-					{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.disabled')}}
+					{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.inactive')}}
 				</div>
 			</div>
 		</div>

resources/views/themes/default1/admin/helpdesk/agent/groups/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/agent/teams/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/agent/teams/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/agent/teams/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Staffs')
-class="active"
+active
 @stop
 
 @section('staffs-bar')

resources/views/themes/default1/admin/helpdesk/emails/banlist/create.blade.php

@@ -2,7 +2,7 @@
 
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')
@@ -69,7 +69,7 @@ class="active"
 					{!! Form::radio('ban',1) !!} {{Lang::get('lang.active')}}
 				</div>
 				<div class="col-xs-3">
-					{!! Form::radio('ban',0) !!} {{Lang::get('lang.disabled')}}
+					{!! Form::radio('ban',0) !!} {{Lang::get('lang.inactive')}}
 				</div>
 			</div>
 		</div>

resources/views/themes/default1/admin/helpdesk/emails/banlist/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')
@@ -49,7 +49,7 @@ class="active"
 					{!! Form::radio('ban',1) !!} {{Lang::get('lang.active')}}
 				</div>
 				<div class="col-xs-3">
-					{!! Form::radio('ban',0) !!} {{Lang::get('lang.disabled')}}
+					{!! Form::radio('ban',0) !!} {{Lang::get('lang.inactive')}}
 				</div>
 			</div>
 		</div>

resources/views/themes/default1/admin/helpdesk/emails/banlist/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/emails/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')
@@ -26,8 +26,7 @@ class="active"
 @stop
 <!-- /breadcrumbs -->
 <!-- content -->
-@section('content')
-<!-- open a form -->
+@section('content')<!-- open a form -->
 <form id="form">
     <input type="hidden" name="_token" value="{{ csrf_token() }}">
     <div class="box box-primary">
@@ -117,25 +116,30 @@ class="active"
                 </div>
             </div>
             <div class="row">
-                <div class="col-xs-3 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
+                <div class="col-xs-2 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
                     {!! Form::label('fetching_protocol',Lang::get('lang.fetching_protocol')) !!}
                     {!! $errors->first('fetching_protocol', '<spam class="help-block">:message</spam>') !!}
                     {!!Form::select('fetching_protocol',['imap' => 'IMAP'],null,['class' => 'form-control select', 'id' => 'fetching_protocol']) !!}
                 </div>
-                <div class="col-xs-3 form-group  {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
+                <div class="col-xs-2 form-group  {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
                     {!! Form::label('fetching_host',Lang::get('lang.host_name')) !!}
                     {!! $errors->first('fetching_host', '<spam class="help-block">:message</spam>') !!}
                     {!! Form::text('fetching_host',null,['class' => 'form-control', 'id' => 'fetching_host']) !!}
                 </div>
-                <div class="col-xs-3 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
+                <div class="col-xs-2 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
                     {!! Form::label('fetching_port',Lang::get('lang.port_number')) !!}
                     {!! $errors->first('fetching_port', '<spam class="help-block">:message</spam>') !!}
                     {!! Form::text('fetching_port',null,['class' => 'form-control', 'id' => 'fetching_port']) !!}
                 </div>
-                <div class="col-xs-3 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
+                <div class="col-xs-2 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
                     {!! Form::label('fetching_encryption',Lang::get('lang.encryption')) !!}
                     {!! $errors->first('fetching_encryption', '<spam class="help-block">:message</spam>') !!}
-                    {!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS', 'ssl/novalidate-cert' => 'SSL (Accept all certificates)', 'tls/novalidate-cert' => 'TLS (Accept all certificates)'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
+                    {!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
+                </div>
+                <div class="col-xs-4 form-group">
+                    <div class="callout callout-default" style="font-style: oblique; margin-top: -47px; margin-bottom: -30px; margin-left: -12px; margin-right: -6px;">If this checkbox is not checked SSL certificates will not be validated</div>
+                    <br/><br/>
+                    <input type="checkbox" name="validate" id="validate">&nbsp; Validate certificates from TLS/SSL server
                 </div>
             </div>
         </div>
@@ -240,7 +244,7 @@ class="active"
         var sending_host = document.getElementById('sending_host').value;
         var sending_port = document.getElementById('sending_port').value;
         var sending_encryption = document.getElementById('sending_encryption').value;
-
+        var validate = $('input#validate[type="checkbox"]:checked', this).val();
 
         var filter_number = /^([0-9])/;
         var error_list = [];

resources/views/themes/default1/admin/helpdesk/emails/emails/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')
@@ -29,7 +29,6 @@ class="active"
 <!-- /breadcrumbs -->
 <!-- content -->
 @section('content')
-
 <!-- open a form -->
 {!!Form::model($emails,['url'=>'','id'=>'form'])!!}
 <input type="hidden" name="_token" value="{{ csrf_token() }}">
@@ -49,11 +48,9 @@ class="active"
         <div class="row">
             <!-- email address -->
             <div class="col-xs-4 form-group {{ $errors->has('email_address') ? 'has-error' : '' }}" id="email_address_error">
-
                 {!! Form::label('email_address',Lang::get('lang.email_address')) !!}
                 {!! $errors->first('email_address', '<spam class="help-block">:message</spam>') !!}
                 {!! Form::text('email_address',null,['class' => 'form-control']) !!}
-
             </div>
             <!-- Email name -->
             <div class="col-xs-4 form-group {!! $errors->has('email_name') ? 'has-error' : ''!!}" id="email_name_error">
@@ -76,38 +73,33 @@ class="active"
         <div class="row">
             <!-- department -->
             <div class="col-xs-4 form-group {{ $errors->has('department') ? 'has-error' : '' }}">
-
                 {!! Form::label('department',Lang::get('lang.department')) !!}
                 {!! $errors->first('department', '<spam class="help-block">:message</spam>') !!}
                 {!!Form::select('department', [''=>'--System Default--','departments'=>$departments->lists('name','id')],null,['class' => 'form-control select']) !!}
-
             </div>
             <!-- priority -->
             <div class="col-xs-4 form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
-
                 {!! Form::label('priority',Lang::get('lang.priority')) !!}
                 {!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
                 {!!Form::select('priority', [''=>'--System Default--','Priorities'=>$priority->lists('priority_desc','priority_id')],null,['class' => 'form-control select']) !!}
-
             </div>
             <!-- help topic -->
             <div class="col-xs-4 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
-
                 {!! Form::label('help_topic',Lang::get('lang.help_topic')) !!}
                 {!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
                 {!!Form::select('help_topic', [''=>'--System Default--','Help Topics'=>$helps->lists('topic','id')],null,['class' => 'form-control select']) !!}
             </div>
-
             <!-- status -->
             <div class="col-xs-2 form-group">
                 {!! Form::label('auto_response', Lang::get('lang.auto_response')) !!}
             </div>
             <div class="col-xs-3 form-group">
-                <input type="checkbox" name="auto_response" id="auto_response" <?php if ($emails->auto_response == 1) {
-    echo "checked='checked'";
-} ?>> {!!Lang::get('lang.disable_for_this_email_address')!!}
+                <input type="checkbox" name="auto_response" id="auto_response" <?php
+                if ($emails->auto_response == 1) {
+                    echo "checked='checked'";
+                }
+                ?>> {!!Lang::get('lang.disable_for_this_email_address')!!}
             </div>
-
         </div>
     </div>
     <div class="box-header with-border">
@@ -122,9 +114,11 @@ class="active"
                 </div>
                 <div class="col-xs-2 form-group">
                     <!--{!! Form::radio('fetching_status','1',true) !!} {{Lang::get('lang.enable')}}-->
-                    <input type="checkbox" name="fetching_status" id="fetching_status"  <?php if ($emails->fetching_status == 1) {
-    echo "checked='checked'";
-} ?>> {{Lang::get('lang.enable')}}
+                    <input type="checkbox" name="fetching_status" id="fetching_status"  <?php
+                if ($emails->fetching_status == 1) {
+                    echo "checked='checked'";
+                }
+                ?>> {{Lang::get('lang.enable')}}
                 </div>
                 <div class="col-xs-2 form-group">
                     <!--<input type="radio" name="fetching_status" id="fetching_status" value="0"> {{Lang::get('lang.disabled')}}-->
@@ -132,25 +126,30 @@ class="active"
             </div>
         </div>
         <div class="row">
-            <div class="col-xs-3 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
+            <div class="col-xs-2 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
                 {!! Form::label('fetching_protocol',Lang::get('lang.fetching_protocol')) !!}
                 {!! $errors->first('fetching_protocol', '<spam class="help-block">:message</spam>') !!}
                 {!!Form::select('fetching_protocol',['imap' => 'IMAP'],null,['class' => 'form-control select', 'id' => 'fetching_protocol']) !!}
             </div>
-            <div class="col-xs-3 form-group  {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
+            <div class="col-xs-2 form-group  {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
                 {!! Form::label('fetching_host',Lang::get('lang.host_name')) !!}
                 {!! $errors->first('fetching_host', '<spam class="help-block">:message</spam>') !!}
                 {!! Form::text('fetching_host',null,['class' => 'form-control', 'id' => 'fetching_host']) !!}
             </div>
-            <div class="col-xs-3 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
+            <div class="col-xs-2 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
                 {!! Form::label('fetching_port',Lang::get('lang.port_number')) !!}
                 {!! $errors->first('fetching_port', '<spam class="help-block">:message</spam>') !!}
                 {!! Form::text('fetching_port',null,['class' => 'form-control', 'id' => 'fetching_port']) !!}
             </div>
-            <div class="col-xs-3 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
+            <div class="col-xs-2 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
                 {!! Form::label('fetching_encryption',Lang::get('lang.encryption')) !!}
                 {!! $errors->first('fetching_encryption', '<spam class="help-block">:message</spam>') !!}
-                {!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS', 'ssl/novalidate-cert' => 'SSL (Accept all certificates)', 'tls/novalidate-cert' => 'TLS (Accept all certificates)'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
+                {!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
+            </div>
+            <div class="col-xs-4 form-group">
+                <div class="callout callout-default" style="font-style: oblique; margin-top: -47px; margin-bottom: -30px; margin-left: -12px; margin-right: -6px;">If this checkbox is not checked SSL certificates will not be validated</div>
+                <br/><br/>
+                <input type="checkbox" name="validate" value="/novalidate-cert">&nbsp; Validate certificates from TLS/SSL server
             </div>
         </div>
     </div>
@@ -165,9 +164,11 @@ class="active"
                     {!! Form::label('sending_status',Lang::get('lang.status')) !!} 
                 </div> 
                 <div class="col-xs-2 form-group"> 
-                    <input type="checkbox" name="sending_status" id="sending_status" <?php if ($emails->sending_status == 1) {
-    echo "checked='checked'";
-} ?>> {!! Lang::get('lang.enable') !!} 
+                    <input type="checkbox" name="sending_status" id="sending_status" <?php
+                if ($emails->sending_status == 1) {
+                    echo "checked='checked'";
+                }
+                ?>> {!! Lang::get('lang.enable') !!} 
                 </div> 
                 <div class="col-xs-2 form-group"> 
                     <!--<input type="radio" name="sending_status" id="sending_status" value=""> {!! Lang::get('lang.disabled') !!}--> 
@@ -208,12 +209,9 @@ class="active"
     </div>
     <div class="box-footer">
         {!! Form::button('<i id="spin" class="fa fa-spinner" style="display:none;"></i> <b>' . Lang::get("lang.update").'</b>' ,['class'=>'btn btn-primary', 'type' => 'submit'])!!}
-
     </div>
 </div>
 {!!Form::close()!!}
-
-
 <div class="modal fade" id="loadingpopup" style="padding:200px;">
     <div class="modal-dialog">
         <div class="modal-content">
@@ -234,12 +232,10 @@ class="active"
         </div>
     </div>
 </div>
-
 <button style="display:none" data-toggle="modal" data-target="#loadingpopup" id="click"></button>
-
 <script>
     //submit form
-    $('#form').on('submit', function () {
+    $('#form').on('submit', function() {
         var form_data = $(this).serialize();
         $("#spin").addClass("fa-spin");
         var email_address = document.getElementById('email_address').value;
@@ -258,8 +254,7 @@ class="active"
         var sending_host = document.getElementById('sending_host').value;
         var sending_port = document.getElementById('sending_port').value;
         var sending_encryption = document.getElementById('sending_encryption').value;
-
-
+        
         var filter_number = /^([0-9])/;
         var error_list = [];
         var error = "";
@@ -340,7 +335,6 @@ class="active"
                 error_list.push(error);
                 $("#fetching_protocol_error").addClass("has-error");
             }
-
         } else {
             // checking for validation of fetching port
             if (fetching_port) {
@@ -390,7 +384,7 @@ class="active"
         // executing error chatch
         if (error) {
             var ssss = "";
-            $.each(error_list, function (key, value) {
+            $.each(error_list, function(key, value) {
                 ssss += "<li class='error-message-padding'>" + value + "</li>";
             });
             if (ssss) {
@@ -402,7 +396,6 @@ class="active"
                 return false;
             }
         }
-
 // Ajax communicating to backend for further Checking/Saving the details
         $.ajax({
             type: "POST",
@@ -412,12 +405,11 @@ class="active"
             headers: {
                 'X-CSRF-Token': $('meta[name="_token"]').attr('content')
             },
-            beforeSend: function () {
+            beforeSend: function() {
                 $('#alert').empty();
                 $("#click").trigger("click");
-
             },
-            success: function (response) {
+            success: function(response) {
                 if (response == 1) {
                     $("#close").trigger("click");
                     var error_result = "<div class='alert alert-success alert-dismissable'> <button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Your details saved successfully</div></div>";
@@ -429,18 +421,18 @@ class="active"
                     $('#alert').html(error_result);
                     $('#alert').show();
                 }
-            },
-            error: function (response) {
-                $("#close").trigger("click");
-                var errorsHtml = "<div class='alert alert-danger alert-dismissable'> <i class='fa fa-ban'> </i> <b> Alert!</b><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Unable to process the details </div></div>";
-                $('#alert').empty();
-                $('#alert').html(errorsHtml);
-                $('#alert').show();
-                return false;
             }
+//            ,
+//            error: function (response) {
+//                $("#close").trigger("click");
+//                var errorsHtml = "<div class='alert alert-danger alert-dismissable'> <i class='fa fa-ban'> </i> <b> Alert!</b><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Unable to process the details </div></div>";
+//                $('#alert').empty();
+//                $('#alert').html(errorsHtml);
+//                $('#alert').show();
+//                return false;
+//            }
         });
         return false;
     });
-
 </script>
 @stop

resources/views/themes/default1/admin/helpdesk/emails/emails/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/template/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/template/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/template/formDiagno.blade.php

@@ -1,14 +1,14 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')
 active
 @stop
 
-@section('diagno')
+@section('diagnostics')
 class="active"
 @stop
 

resources/views/themes/default1/admin/helpdesk/emails/template/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/template/listdirectories.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/template/listtemplates.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/emails/template/readtemplates.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Emails')
-class="active"
+active
 @stop
 
 @section('emails-bar')

resources/views/themes/default1/admin/helpdesk/language/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Settings')
-class="active"
+active
 @stop
 
 @section('settings-bar')

resources/views/themes/default1/admin/helpdesk/language/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Settings')
-class="active"
+active
 @stop
 
 @section('settings-bar')

resources/views/themes/default1/admin/helpdesk/manage/form/create.blade.php

@@ -1,14 +1,14 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')
 active
 @stop
 
-@section('form')
+@section('forms')
 class="active"
 @stop
 

resources/views/themes/default1/admin/helpdesk/manage/form/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')

resources/views/themes/default1/admin/helpdesk/manage/form/form.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')

resources/views/themes/default1/admin/helpdesk/manage/form/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')

resources/views/themes/default1/admin/helpdesk/manage/form/preview.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')

resources/views/themes/default1/admin/helpdesk/manage/helptopic/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')
@@ -52,9 +52,9 @@ class="active"
 		<div class="form-group {{ $errors->has('ticket_status') ? 'has-error' : '' }}">
 
 			{!! Form::label('ticket_status',Lang::get('lang.status')) !!}&nbsp;&nbsp;
-			{!! $errors->first('ticket_status', '<spam class="help-block">:message</spam>') !!}
-			{!! Form::radio('ticket_status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
-			{!! Form::radio('ticket_status','0') !!} {{Lang::get('lang.disabled')}}
+			{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
+			{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
+			{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
 			</div>
 		</div>
 
@@ -92,7 +92,7 @@ class="active"
            <div class="col-md-6">
 		<div class="form-group {{ $errors->has('custom_form') ? 'has-error' : '' }}">
 
-			{!! Form::label('custom_form',Lang::get('lang.custom')) !!}
+			{!! Form::label('custom_form',Lang::get('lang.Custom_form')) !!}
 			{!! $errors->first('custom_form', '<spam class="help-block">:message</spam>') !!}
 			{!!Form::select('custom_form', [''=>'Select a Form','Custom Forms'=>$forms->lists('formname','id')],1,['class' => 'form-control']) !!}
 			</div>
@@ -139,7 +139,7 @@ class="active"
 
 			{!! Form::label('auto_assign',Lang::get('lang.auto_assign')) !!}
 			{!! $errors->first('auto_assign', '<spam class="help-block">:message</spam>') !!}
-			{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('user_name','id')],null,['class' => 'form-control']) !!}
+			{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')],null,['class' => 'form-control']) !!}
 			</div>
 		</div>
 		</div>

resources/views/themes/default1/admin/helpdesk/manage/helptopic/edit.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')
@@ -46,9 +46,9 @@ class="active"
 		<div class="form-group {{ $errors->has('ticket_status') ? 'has-error' : '' }}">
 
 			{!! Form::label('ticket_status',Lang::get('lang.status')) !!}&nbsp;&nbsp;
-			{!! $errors->first('ticket_status', '<spam class="help-block">:message</spam>') !!}
-			{!! Form::radio('ticket_status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
-			{!! Form::radio('ticket_status','0') !!} {{Lang::get('lang.disabled')}}
+			{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
+			{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
+			{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
 			</div>
 		</div>
 
@@ -68,7 +68,7 @@ class="active"
 
 			{!! Form::label('topic',Lang::get('lang.topic')) !!}
 			{!! $errors->first('topic', '<spam class="help-block">:message</spam>') !!}
-			{!! Form::text('topic',null,['disabled'=>'disabled','class' => 'form-control']) !!}
+			{!! Form::text('topic',null,['class' => 'form-control']) !!}
 			</div>
 		</div>
 		        <!-- Parent Topic: Drop down: value from helptopic table -->
@@ -85,7 +85,7 @@ class="active"
     <div class="col-md-6">
 		<div class="form-group {{ $errors->has('custom_form') ? 'has-error' : '' }}">
 
-			{!! Form::label('custom_form',Lang::get('lang.custom')) !!}
+			{!! Form::label('custom_form',Lang::get('lang.Custom_form')) !!}
 			{!! $errors->first('custom_form', '<spam class="help-block">:message</spam>') !!}
 			{!!Form::select('custom_form', [''=>'Select a Form','Custom Forms'=>$forms->lists('formname','id')],null,['class' => 'form-control']) !!}
 			</div>
@@ -106,8 +106,8 @@ class="active"
 		<div class="form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
 
 			{!! Form::label('priority',Lang::get('lang.priority')) !!}
-			{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
 			{!!Form::select('priority', [''=>'Select a Proirity','Priorities'=>$priority->lists('priority_desc','priority_id')],null,['class' => 'form-control']) !!}
+			{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
 			</div>
 		</div>
 <!-- SLA Plan:	 Drop down: value SLA Plan  table-->
@@ -115,8 +115,9 @@ class="active"
 		<div class="form-group {{ $errors->has('sla_plan') ? 'has-error' : '' }}">
 
 			{!! Form::label('sla_plan',Lang::get('lang.SLA_plan')) !!}
-			{!! $errors->first('sla_plan', '<spam class="help-block">:message</spam>') !!}
+		
 			{!!Form::select('sla_plan', [''=>'Select a SLA Plan','SLA Plans'=>$slas->lists('name','id')],null,['class' => 'form-control']) !!}
+			{!! $errors->first('sla_plan', '<spam class="help-block">:message</spam>') !!}
 			</div>
 		</div>
 
@@ -127,7 +128,7 @@ class="active"
 
 			{!! Form::label('auto_assign',Lang::get('lang.auto_assign')) !!}
 			{!! $errors->first('auto_assign', '<spam class="help-block">:message</spam>') !!}
-			{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('user_name','id')],null,['class' => 'form-control']) !!}
+			{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')],null,['class' => 'form-control']) !!}
 			</div>
 		</div>
 		</div>

resources/views/themes/default1/admin/helpdesk/manage/helptopic/index.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')
@@ -93,7 +93,7 @@ class="active"
 
 		<!-- topic Status : if status==1 active -->
 		<td>
-			@if($topic->ticket_status=='1')
+			@if($topic->status=='1')
 				<span style="color:green">Active</span>
 			@else
 				<span style="color:red">Disable</span>

resources/views/themes/default1/admin/helpdesk/manage/sla/create.blade.php

@@ -1,7 +1,7 @@
 @extends('themes.default1.admin.layout.admin')
 
 @section('Manage')
-class="active"
+active
 @stop
 
 @section('manage-bar')
@@ -73,7 +73,7 @@ class="active"
 			       {!! Form::label('status',Lang::get('lang.status')) !!} 
 			       {!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
 			       {!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;
-			       {!! Form::radio('status','0') !!} {{Lang::get('lang.disabled')}}
+			       {!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
 			</div>
 
 		</div>