554 lines
30 KiB
PHP
554 lines
30 KiB
PHP
@extends('themes.default1.client.layout.client')
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@section('HeadInclude')
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@stop
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@section('breadcrumb')
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<div class="site-hero clearfix">
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<ol class="breadcrumb breadcrumb-custom">
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<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
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<li><a href="#">{!! Lang::get('lang.home') !!}</a></li>
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<li class="active">{!! Lang::get('lang.ticket_status') !!}</li>
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</ol>
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</div>
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@stop
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@section('content')
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<?php
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('id','=',\Crypt::decrypt($id))->first();
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$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt::decrypt($id))->first();
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//$user = App\User::where('id','=',$id1)->first();?>
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<div class="row">
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<div class="col-md-9">
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<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
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</section>
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</div>
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<div class="col-md-3">
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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{{-- <button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button> --}}
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<!-- </div> -->
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>{!! Lang::get('lang.open') !!}</a></li>
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<li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}</a></li>
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</ul>
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</div>
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{!! Form::close() !!}
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col-md-12">
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<div class="ticketratings pull-right">
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<table><tbody>
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<form id="foo">
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<tr>
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<th><div class="ticketratingtitle">Overall Satisfaction </div></th> 
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<td>
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<input type="radio" class="star" id="star5" name="rating" value="1"<?php echo ($tickets->rating=='1')?'checked':'' ?> />
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<input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating=='2')?'checked':'' ?> />
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<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating=='3')?'checked':'' ?>/>
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<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating=='4')?'checked':'' ?>/>
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<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating=='5')?'checked':'' ?> />
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</td>
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</tr>
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</form>
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<form id="foo2">
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<tr><th > <div class="ticketratingtitle">Reply rating </div></th> 
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<td>
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<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($tickets->ratingreply=='1')?'checked':'' ?> />
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<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($tickets->ratingreply=='2')?'checked':'' ?> />
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<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($tickets->ratingreply=='3')?'checked':'' ?> />
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<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($tickets->ratingreply=='4')?'checked':'' ?> />
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<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($tickets->ratingreply=='5')?'checked':'' ?> />
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</td></tr>
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</form> </tbody> </table>
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</div>
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</div>
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</div>
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</div>
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<div class="box-body" style="margin-bottom:-10px">
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<div class="row">
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<div id="loader" style="display:none;">
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<div class="col-xs-5">
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</div>
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<div class="col-xs-1">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
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</div>
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<div class="col-xs-6">
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</div>
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</div>
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<section class="content" id="refresh" style="margin-bottom:-10px;margin-top:-10px">
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<div class="col-md-12">
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();
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?>
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<div class="callout callout-default ">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',1)->first();?>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->where('is_internal','=',0)->get();?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-6">
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?>
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@if($status->id == 1)
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<td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr>
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@elseif($status->id == 2)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
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@elseif($status->id == 3)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr>
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@endif
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?>
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@if($priority->priority_id == 1)
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<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 2)
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<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 3)
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<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
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@endif
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</tr>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
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<?php
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$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();
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$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
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?>
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<td title="{{ $department->name }}">{!! $department->name !!}</td></tr>
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</table>
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<!-- </div> -->
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</div>
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<div class="col-md-6">
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<!-- <div class="callout callout-success"> -->
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr>
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</table>
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</div>
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<!-- </div> -->
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</section>
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</div>
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</div>
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</div>
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<?php
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$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
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foreach ($conversations as $conversation) {
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$ConvDate1 = $conversation->created_at;
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$ConvDate = explode(' ', $ConvDate1);
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$date = $ConvDate[0];
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$time = $ConvDate[1];
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$time = substr($time, 0, -3);
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if (isset($data) && $date == $data) {
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} else {
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$data = $ConvDate[0];
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}
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$role = App\User::where('id','=',$conversation->user_id)->first();
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$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
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if($attachment == null ) {
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$body = $conversation->body;
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}
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else {
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$body = $conversation->body;
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();
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foreach($attachments as $attachment)
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{
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if($attachment->type == 'pdf')
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{
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}elseif($attachment->type == 'docx')
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{
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}
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else
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{
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$image = @imagecreatefromstring($attachment->file);
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ob_start();
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imagejpeg($image, null, 80);
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$data = ob_get_contents();
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ob_end_clean();
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$var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />';
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$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
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$string = $body;
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$start = "<head>";
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$end = "</head>";
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if(strpos($string,$start) == false || strpos($string,$start) == false)
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{
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}
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else
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{
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$ini = strpos($string,$start);
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$ini += strlen($start);
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$len = strpos($string,$end,$ini) - $ini;
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$parsed = substr($string,$ini,$len);
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$body2 = $parsed;
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$body = str_replace($body2 ," " ,$body);
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}
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}
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}
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}
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$string = $body;
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$start = "<head>";
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$end = "</head>";
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if(strpos($string,$start) == false || strpos($string,$start) == false)
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{
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}
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else
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{
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$ini = strpos($string,$start);
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$ini += strlen($start);
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$len = strpos($string,$end,$ini) - $ini;
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$parsed = substr($string,$ini,$len);
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$body2 = $parsed;
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$body = str_replace($body2 ," " ,$body);
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}
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?>
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<ol class="comment-list" >
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<li class="comment">
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<article class="comment-body">
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<footer class="comment-meta"<?php if($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> >
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<div class="comment-author">
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@if($role->profile_pic)
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<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
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@else
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<img src="{{ Gravatar::src($role->email) }}" alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> >
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@endif
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@if($role->role == "user")
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<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
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@else
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<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
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@endif
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</div><!-- .comment-author -->
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<div class="comment-metadata">
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<small class="date text-muted">
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<time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
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</small>
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</div><!-- .comment-metadata -->
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</footer><!-- .comment-meta -->
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<div class="comment-content">
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<p>{!! $body !!}</p>
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</div><!-- .comment-content -->
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<div class="timeline-footer" style="margin-bottom:-5px">
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<?php
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
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$i = 0;
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foreach($attachments as $attachment) {
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if($attachment->poster == 'ATTACHMENT') {
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$i++;
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}
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}
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if($i>0)
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{
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echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
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}
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?>
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<ul class='mailbox-attachments clearfix'>
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<?php
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foreach($attachments as $attachment)
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{
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$size = $attachment->size;
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$units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
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$power = $size > 0 ? floor(log($size, 1024)) : 0;
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$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
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if($attachment->poster == 'ATTACHMENT')
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{
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if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
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{
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$image = @imagecreatefromstring($attachment->file);
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ob_start();
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imagejpeg($image, null, 80);
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$data = ob_get_contents();
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ob_end_clean();
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$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
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echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
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}
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else
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{
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$var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
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echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';
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}
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}
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}
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?>
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</ul>
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</div>
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</article><!-- .comment-body -->
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</li><!-- .comment -->
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</ol>
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<?php
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?>
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<?php }
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?>
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<div class="pull-right" style="margin-top:-30px;margin-bottom:-30px">
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<?php echo $conversations->setPath( url('check_ticket/{'.$id.'}'))->render(); ?>
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</div>
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<br/><br/>
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@if(Session::has('success1'))
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<div class="alert alert-success alert-dismissable" id='formabc'>
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<i class="fa fa-check-circle"></i>
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<b>Success!</b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success1')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails1'))
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<div class="alert alert-danger alert-dismissable" id='formabc'>
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<i class="fa fa-ban"></i>
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<b>Alert!</b> Failed.
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails1')}}
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</div>
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@endif
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<?php $id2 = Crypt::decrypt($id); ?>
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<div id="respond" class="comment-respond form-border">
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<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
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@if(Auth::user())
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{!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
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@else
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{!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
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@endif
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<div class="row">
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<div class="form-group">
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<div class="col-md-12">
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<div class="form-group ">
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<textarea class="form-control" name="comment" cols="30" rows="8"></textarea>
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</div>
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</div>
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</div>
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</div>
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<div class="text-right">
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<button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
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</div>
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{!! Form::close() !!}
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</div>
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<script type="text/javascript">
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$(document).ready(function() {
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var Data = $('input[name="rating"]:checked').val();
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var Data2 = $('input[name="rating2"]:checked').val();
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if (Data) {
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$('input[name=rating]').rating('readOnly');
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jQuery('.star').attr('disabled', true);
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}
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$('input[name=rating]').change(function() {
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$('#foo').submit();
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});
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$('input[name=rating2]').change(function() {
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$('#foo2').submit();
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});
|
|
// process the form
|
|
$('#foo').submit(function(event) {
|
|
|
|
// get the form data
|
|
// there are many ways to get this data using jQuery (you can use the class or id also)
|
|
var formData = $('input[name="rating"]:checked').val();
|
|
|
|
//$('#foo').serialize();
|
|
// process the form
|
|
$.ajax({
|
|
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
|
url : '../rating/'+<?php echo $tickets->id ?>+'/'+formData, // the url where we want to POST
|
|
data : formData, // our data object
|
|
dataType : 'json', // what type of data do we expect back from the server
|
|
|
|
success : function() {
|
|
|
|
}
|
|
});
|
|
|
|
// using the done promise callback
|
|
|
|
// stop the form from submitting the normal way and refreshing the page
|
|
event.preventDefault();
|
|
});
|
|
// process the form
|
|
$('#foo2').submit(function(event) {
|
|
|
|
// get the form data
|
|
// there are many ways to get this data using jQuery (you can use the class or id also)
|
|
var formData = $('input[name="rating2"]:checked').val();
|
|
//$('#foo').serialize();
|
|
// process the form
|
|
$.ajax({
|
|
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
|
url : '../rating2/'+<?php echo $tickets->id ?>+'/'+formData, // the url where we want to POST
|
|
data : formData, // our data object
|
|
dataType : 'json', // what type of data do we expect back from the server
|
|
|
|
success : function() {
|
|
|
|
}
|
|
});
|
|
|
|
// using the done promise callback
|
|
|
|
// stop the form from submitting the normal way and refreshing the page
|
|
event.preventDefault();
|
|
});
|
|
|
|
});
|
|
$(function () {
|
|
//Add text editor
|
|
$("textarea").wysihtml5();
|
|
});
|
|
|
|
|
|
jQuery(document).ready(function() {
|
|
// Close a ticket
|
|
$('#close').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/close/{{$tickets->id}}",
|
|
beforeSend: function() {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function(response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
// $("#d1").trigger("click");
|
|
// var message = "Success! Your Ticket have been Closed";
|
|
// $("#alert11").show();
|
|
// $('#message-success1').html(message);
|
|
// setInterval(function(){
|
|
// $("#alert11").hide();
|
|
// setTimeout(function() {
|
|
// var link = document.querySelector('#load-inbox');
|
|
// if(link) {
|
|
// link.click();
|
|
// }
|
|
// }, 500);
|
|
// },2000);
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Resolved a ticket
|
|
$('#resolved').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/resolve/{{$tickets->id}}",
|
|
beforeSend: function() {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function(response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
|
|
var message = "Success! Your Ticket have been Resolved";
|
|
$("#alert11").show();
|
|
$('#message-success1').html(message);
|
|
setInterval(function(){$("#alert11").hide();
|
|
setTimeout(function() {
|
|
var link = document.querySelector('#load-inbox');
|
|
if(link) {
|
|
link.click();
|
|
}
|
|
}, 500);
|
|
},2000);
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Open a ticket
|
|
$('#open').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/open/{{$tickets->id}}",
|
|
beforeSend: function() {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function(response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
|
|
var message = "Success! Your Ticket have been Opened";
|
|
$("#alert11").show();
|
|
$('#message-success1').html(message);
|
|
setInterval(function(){$("#alert11").hide(); },4000);
|
|
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
});
|
|
|
|
|
|
|
|
|
|
</script>
|
|
|
|
|
|
@stop
|
|
|
|
|
|
|
|
|
|
|
|
|