1443 lines
		
	
	
		
			57 KiB
		
	
	
	
		
			SQL
		
	
	
	
	
	
			
		
		
	
	
			1443 lines
		
	
	
		
			57 KiB
		
	
	
	
		
			SQL
		
	
	
	
	
	
| -- phpMyAdmin SQL Dump
 | |
| -- version 4.1.14
 | |
| -- http://www.phpmyadmin.net
 | |
| --
 | |
| -- Host: 127.0.0.1
 | |
| -- Generation Time: Oct 23, 2015 at 01:21 PM
 | |
| -- Server version: 5.6.17
 | |
| -- PHP Version: 5.5.12
 | |
| 
 | |
| SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
 | |
| SET time_zone = "+00:00";
 | |
| 
 | |
| 
 | |
| /*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
 | |
| /*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
 | |
| /*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
 | |
| /*!40101 SET NAMES utf8 */;
 | |
| 
 | |
| --
 | |
| -- Database: `faveotest`
 | |
| --
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `access`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `access` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `password_expire` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `reg_method` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `user_session` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `agent_session` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `reset_ticket_expire` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `password_reset` tinyint(1) NOT NULL,
 | |
|   `bind_agent_ip` tinyint(1) NOT NULL,
 | |
|   `reg_require` tinyint(1) NOT NULL,
 | |
|   `quick_access` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `access`
 | |
| --
 | |
| 
 | |
| INSERT INTO `access` (`id`, `password_expire`, `reg_method`, `user_session`, `agent_session`, `reset_ticket_expire`, `password_reset`, `bind_agent_ip`, `reg_require`, `quick_access`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '', '', '', 0, 0, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `alert_notice`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `alert_notice` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `ticket_status` tinyint(1) NOT NULL,
 | |
|   `ticket_admin_email` tinyint(1) NOT NULL,
 | |
|   `ticket_department_manager` tinyint(1) NOT NULL,
 | |
|   `ticket_department_member` tinyint(1) NOT NULL,
 | |
|   `ticket_organization_accmanager` tinyint(1) NOT NULL,
 | |
|   `message_status` tinyint(1) NOT NULL,
 | |
|   `message_last_responder` tinyint(1) NOT NULL,
 | |
|   `message_assigned_agent` tinyint(1) NOT NULL,
 | |
|   `message_department_manager` tinyint(1) NOT NULL,
 | |
|   `message_organization_accmanager` tinyint(1) NOT NULL,
 | |
|   `internal_status` tinyint(1) NOT NULL,
 | |
|   `internal_last_responder` tinyint(1) NOT NULL,
 | |
|   `internal_assigned_agent` tinyint(1) NOT NULL,
 | |
|   `internal_department_manager` tinyint(1) NOT NULL,
 | |
|   `assignment_status` tinyint(1) NOT NULL,
 | |
|   `assignment_assigned_agent` tinyint(1) NOT NULL,
 | |
|   `assignment_team_leader` tinyint(1) NOT NULL,
 | |
|   `assignment_team_member` tinyint(1) NOT NULL,
 | |
|   `transfer_status` tinyint(1) NOT NULL,
 | |
|   `transfer_assigned_agent` tinyint(1) NOT NULL,
 | |
|   `transfer_department_manager` tinyint(1) NOT NULL,
 | |
|   `transfer_department_member` tinyint(1) NOT NULL,
 | |
|   `overdue_status` tinyint(1) NOT NULL,
 | |
|   `overdue_assigned_agent` tinyint(1) NOT NULL,
 | |
|   `overdue_department_manager` tinyint(1) NOT NULL,
 | |
|   `overdue_department_member` tinyint(1) NOT NULL,
 | |
|   `system_error` tinyint(1) NOT NULL,
 | |
|   `sql_error` tinyint(1) NOT NULL,
 | |
|   `excessive_failure` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `alert_notice`
 | |
| --
 | |
| 
 | |
| INSERT INTO `alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `created_at`, `updated_at`) VALUES
 | |
| (1, 1, 1, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2015-10-21 06:35:38', '2015-10-23 00:59:31');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `auto_response`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `auto_response` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `new_ticket` tinyint(1) NOT NULL,
 | |
|   `agent_new_ticket` tinyint(1) NOT NULL,
 | |
|   `submitter` tinyint(1) NOT NULL,
 | |
|   `participants` tinyint(1) NOT NULL,
 | |
|   `overlimit` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `auto_response`
 | |
| --
 | |
| 
 | |
| INSERT INTO `auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `participants`, `overlimit`, `created_at`, `updated_at`) VALUES
 | |
| (1, 1, 1, 0, 0, 0, '2015-10-21 06:35:38', '2015-10-23 00:59:25');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `banlist`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `banlist` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `ban_status` tinyint(1) NOT NULL,
 | |
|   `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `canned_response`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `canned_response` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `user_id` int(11) NOT NULL,
 | |
|   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `company`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `company` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `company_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `landing_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `offline_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `use_logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `company`
 | |
| --
 | |
| 
 | |
| INSERT INTO `company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `use_logo`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '', '', '', '', '', '', '0', '2015-10-21 06:35:38', '2015-10-23 00:58:51');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `date_format`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `date_format` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=11 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `date_format`
 | |
| --
 | |
| 
 | |
| INSERT INTO `date_format` (`id`, `format`) VALUES
 | |
| (1, 'dd/mm/yyyy'),
 | |
| (2, 'dd-mm-yyyy'),
 | |
| (3, 'dd.mm.yyyy'),
 | |
| (4, 'mm/dd/yyyy'),
 | |
| (5, 'mm:dd:yyyy'),
 | |
| (6, 'mm-dd-yyyy'),
 | |
| (7, 'dd-mm-yyyy'),
 | |
| (8, 'yyyy/mm/dd'),
 | |
| (9, 'yyyy.mm.dd'),
 | |
| (10, 'yyyy-mm-dd');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `date_time_format`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `date_time_format` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `date_time_format`
 | |
| --
 | |
| 
 | |
| INSERT INTO `date_time_format` (`id`, `format`) VALUES
 | |
| (1, 'd/m/Y  H:i:s'),
 | |
| (2, 'd.m.Y  H:i:s'),
 | |
| (3, 'd-m-Y  H:i:s'),
 | |
| (4, 'm/d/Y  H:i:s'),
 | |
| (5, 'm.d.Y  H:i:s'),
 | |
| (6, 'm-d-Y  H:i:s'),
 | |
| (7, 'Y/m/d  H:i:s'),
 | |
| (8, 'Y.m.d  H:i:s'),
 | |
| (9, 'Y-m-d  H:i:s');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `department`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `department` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `manager` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `ticket_assignment` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `outgoing_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `template_set` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `auto_ticket_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `auto_message_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `auto_response_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `recipient` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `group_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `department_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `department`
 | |
| --
 | |
| 
 | |
| INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'Support', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (2, 'Sales', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (3, 'Operation', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `email`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `email` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `template` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `sys_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `alert_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `admin_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `mta` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `email_fetching` tinyint(1) NOT NULL,
 | |
|   `strip` tinyint(1) NOT NULL,
 | |
|   `separator` tinyint(1) NOT NULL,
 | |
|   `all_emails` tinyint(1) NOT NULL,
 | |
|   `email_collaborator` tinyint(1) NOT NULL,
 | |
|   `attachment` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `email`
 | |
| --
 | |
| 
 | |
| INSERT INTO `email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '', '', '', 1, 0, 0, 1, 1, 1, '2015-10-21 06:35:38', '2015-10-23 00:59:14');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `emails`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `emails` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `email_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `imap_config` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `auto_response` tinyint(1) NOT NULL,
 | |
|   `fetching_status` tinyint(1) NOT NULL,
 | |
|   `move_to_folder` tinyint(1) NOT NULL,
 | |
|   `delete_email` tinyint(1) NOT NULL,
 | |
|   `do_nothing` tinyint(1) NOT NULL,
 | |
|   `sending_status` tinyint(1) NOT NULL,
 | |
|   `authentication` tinyint(1) NOT NULL,
 | |
|   `header_spoofing` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `fields`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `fields` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `forms_id` int(11) NOT NULL,
 | |
|   `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `required` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `footer`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `footer` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `footer`
 | |
| --
 | |
| 
 | |
| INSERT INTO `footer` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `footer2`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `footer2` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `footer2`
 | |
| --
 | |
| 
 | |
| INSERT INTO `footer2` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `footer3`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `footer3` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `footer3`
 | |
| --
 | |
| 
 | |
| INSERT INTO `footer3` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `footer4`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `footer4` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `footer4`
 | |
| --
 | |
| 
 | |
| INSERT INTO `footer4` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '2015-10-21 06:35:39', '2015-10-21 06:35:39');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `forms`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `forms` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `formname` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `form_details`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `form_details` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `form_name_id` int(11) NOT NULL,
 | |
|   `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `form_details`
 | |
| --
 | |
| 
 | |
| INSERT INTO `form_details` (`id`, `form_name_id`, `label`, `type`, `created_at`, `updated_at`) VALUES
 | |
| (1, 1, 'Name', 'text', '0000-00-00 00:00:00', '0000-00-00 00:00:00'),
 | |
| (2, 1, 'Phone', 'number', '0000-00-00 00:00:00', '0000-00-00 00:00:00'),
 | |
| (3, 1, 'Email', 'text', '0000-00-00 00:00:00', '0000-00-00 00:00:00'),
 | |
| (4, 1, 'Subject', 'text', '0000-00-00 00:00:00', '0000-00-00 00:00:00'),
 | |
| (5, 1, 'Details', 'textarea', '0000-00-00 00:00:00', '0000-00-00 00:00:00');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `form_name`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `form_name` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `no_of_fields` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `form_name`
 | |
| --
 | |
| 
 | |
| INSERT INTO `form_name` (`id`, `name`, `status`, `no_of_fields`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'form', '1', '5', '0000-00-00 00:00:00', '0000-00-00 00:00:00');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `form_value`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `form_value` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `form_id` int(11) NOT NULL,
 | |
|   `user_id` int(11) NOT NULL,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `values` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `groups`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `groups` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `group_status` tinyint(1) NOT NULL,
 | |
|   `can_create_ticket` tinyint(1) NOT NULL,
 | |
|   `can_edit_ticket` tinyint(1) NOT NULL,
 | |
|   `can_post_ticket` tinyint(1) NOT NULL,
 | |
|   `can_close_ticket` tinyint(1) NOT NULL,
 | |
|   `can_assign_ticket` tinyint(1) NOT NULL,
 | |
|   `can_trasfer_ticket` tinyint(1) NOT NULL,
 | |
|   `can_delete_ticket` tinyint(1) NOT NULL,
 | |
|   `can_ban_email` tinyint(1) NOT NULL,
 | |
|   `can_manage_canned` tinyint(1) NOT NULL,
 | |
|   `can_manage_faq` tinyint(1) NOT NULL,
 | |
|   `can_view_agent_stats` tinyint(1) NOT NULL,
 | |
|   `department_access` tinyint(1) NOT NULL,
 | |
|   `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `groups`
 | |
| --
 | |
| 
 | |
| INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_trasfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'Group A', 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (2, 'Group B', 1, 1, 0, 0, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `group_assign_department`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `group_assign_department` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `group_id` int(11) NOT NULL,
 | |
|   `department_id` int(11) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `guest_note`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `guest_note` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `heading` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `content` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `guest_note`
 | |
| --
 | |
| 
 | |
| INSERT INTO `guest_note` (`id`, `heading`, `content`) VALUES
 | |
| (1, 'Welcome to the Support Center', 'Hello this is a new helpdesk support system ans it is in the development phase.');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `help_topic`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `help_topic` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `parent_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `custom_form` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `ticket_status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `sla_plan` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `ticket_num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `status` tinyint(1) NOT NULL,
 | |
|   `type` tinyint(1) NOT NULL,
 | |
|   `auto_assign` tinyint(1) NOT NULL,
 | |
|   `auto_response` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `help_topic`
 | |
| --
 | |
| 
 | |
| INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'Support query', 'Support query', '', '1', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (2, 'Sales query', 'Sale query', '', '2', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (3, 'Operational query', 'Operational query', '', '3', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `languages`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `languages` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `locale` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `languages`
 | |
| --
 | |
| 
 | |
| INSERT INTO `languages` (`id`, `name`, `locale`) VALUES
 | |
| (1, 'English', 'en'),
 | |
| (2, 'Italian', 'it'),
 | |
| (3, 'German', 'de'),
 | |
| (4, 'French', 'fr'),
 | |
| (5, 'Brazilian Portuguese', 'pt_BR'),
 | |
| (6, 'Dutch', 'nl'),
 | |
| (7, 'Spanish', 'es'),
 | |
| (8, 'Norwegian', 'nb_NO'),
 | |
| (9, 'Danish', 'da');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `logs`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `logs` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `level` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `logs`
 | |
| --
 | |
| 
 | |
| INSERT INTO `logs` (`id`, `level`) VALUES
 | |
| (1, 'WARN'),
 | |
| (2, 'DEBUG'),
 | |
| (3, 'ERROR');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `mailbox_protocol`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `mailbox_protocol` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `mailbox_protocol`
 | |
| --
 | |
| 
 | |
| INSERT INTO `mailbox_protocol` (`id`, `name`) VALUES
 | |
| (1, 'IMAP+SSl'),
 | |
| (2, 'IMAP'),
 | |
| (3, 'POP+SSL'),
 | |
| (4, 'POP');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `migrations`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `migrations` (
 | |
|   `migration` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `batch` int(11) NOT NULL
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `migrations`
 | |
| --
 | |
| 
 | |
| INSERT INTO `migrations` (`migration`, `batch`) VALUES
 | |
| ('2000_08_22_110830_create_forms_table', 1),
 | |
| ('2000_08_23_110830_create_fields_table', 1),
 | |
| ('2014_10_12_000000_create_users_table', 1),
 | |
| ('2014_10_12_100000_create_password_resets_table', 1),
 | |
| ('2015_05_06_073651_create_footers_table', 1),
 | |
| ('2015_05_06_082026_create_footer2s_table', 1),
 | |
| ('2015_05_06_092125_create_footer3s_table', 1),
 | |
| ('2015_05_06_092132_create_footer4s_table', 1),
 | |
| ('2015_05_06_103949_create_timezone_table', 1),
 | |
| ('2015_05_06_105005_create_ticket_thread_table', 1),
 | |
| ('2015_05_06_110518_create_ticket_status_table', 1),
 | |
| ('2015_05_06_112140_create_ticket_settings_table', 1),
 | |
| ('2015_05_06_114327_create_ticket_priority_table', 1),
 | |
| ('2015_05_06_115133_create_ticket_collaborator_table', 1),
 | |
| ('2015_05_06_115733_create_ticket_attachment_table', 1),
 | |
| ('2015_05_06_120651_create_ticket_table', 1),
 | |
| ('2015_05_06_122431_create_template_table', 1),
 | |
| ('2015_05_06_122830_create_team_assign_agent_table', 1),
 | |
| ('2015_05_06_123154_create_team_table', 1),
 | |
| ('2015_05_06_123624_create_system_table', 1),
 | |
| ('2015_05_06_123928_create_sla_table', 1),
 | |
| ('2015_05_06_125328_create_organization_table', 1),
 | |
| ('2015_05_06_125817_create_mailbox_protocol_table', 1),
 | |
| ('2015_05_06_130627_create_log_table', 1),
 | |
| ('2015_05_06_131238_create_languages_table', 1),
 | |
| ('2015_05_06_132844_create_help_topic_table', 1),
 | |
| ('2015_05_06_133346_create_guest_note_table', 1),
 | |
| ('2015_05_07_040647_create_group_assign_department_table', 1),
 | |
| ('2015_05_07_040934_create_groups_table', 1),
 | |
| ('2015_05_07_041448_create_form_value_table', 1),
 | |
| ('2015_05_07_041459_create_form_name_table', 1),
 | |
| ('2015_05_07_041509_create_form_details_table', 1),
 | |
| ('2015_05_07_043529_create_emails_table', 1),
 | |
| ('2015_05_07_043904_create_email_table', 1),
 | |
| ('2015_05_07_044229_create_department_table', 1),
 | |
| ('2015_05_07_044521_create_date_time_format_table', 1),
 | |
| ('2015_05_07_045158_create_date_format_table', 1),
 | |
| ('2015_05_07_045611_create_company_table', 1),
 | |
| ('2015_05_07_052638_create_banlist_table', 1),
 | |
| ('2015_05_07_052924_create_auto_response_table', 1),
 | |
| ('2015_05_07_053318_create_alert_notice_table', 1),
 | |
| ('2015_05_07_053704_create_access_table', 1),
 | |
| ('2015_05_07_063628_create_time_format_table', 1),
 | |
| ('2015_06_09_062121_create_priority_table', 1),
 | |
| ('2015_07_10_061107_create_ticketsource_table', 1),
 | |
| ('2015_08_10_114142_create_smtp_table', 1),
 | |
| ('2015_09_14_101844_create_users_organization_table', 1),
 | |
| ('2015_09_17_050549_create_version_check_table', 1),
 | |
| ('2015_10_09_105525_create_canned_response_table', 1),
 | |
| ('2015_10_20_154640_create_ticket_form_data_table', 1);
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `organization`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `organization` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `head` int(11) NOT NULL,
 | |
|   `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `password_resets`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `password_resets` (
 | |
|   `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `token` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   KEY `password_resets_email_index` (`email`),
 | |
|   KEY `password_resets_token_index` (`token`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `priority`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `priority` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `priority`
 | |
| --
 | |
| 
 | |
| INSERT INTO `priority` (`id`, `name`) VALUES
 | |
| (1, 'low'),
 | |
| (2, 'high');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `send_mail`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `send_mail` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `driver` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `sla_plan`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `sla_plan` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `grace_period` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `admin_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `status` tinyint(1) NOT NULL,
 | |
|   `transient` tinyint(1) NOT NULL,
 | |
|   `ticket_overdue` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `sla_plan`
 | |
| --
 | |
| 
 | |
| INSERT INTO `sla_plan` (`id`, `name`, `grace_period`, `admin_note`, `status`, `transient`, `ticket_overdue`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
 | |
| (2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
 | |
| (3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2015-10-21 06:35:36', '2015-10-21 06:35:36');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `system`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `system` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `status` tinyint(1) NOT NULL,
 | |
|   `url` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `page_size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `time_farmat` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `date_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `date_time_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `day_date_time` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `time_zone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `content` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `system`
 | |
| --
 | |
| 
 | |
| INSERT INTO `system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES
 | |
| (1, 1, '', '', '1', '', '', '', '', '', '', 'd/m/Y  H:i:s', '', 'Europe/London', '', '2015-10-21 06:35:38', '2015-10-23 00:59:09');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `teams`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `teams` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `status` tinyint(1) NOT NULL,
 | |
|   `team_lead` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `assign_alert` tinyint(1) NOT NULL,
 | |
|   `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `teams`
 | |
| --
 | |
| 
 | |
| INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin_notes`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'Level 1 Support', 0, '', 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (2, 'Level 2 Support', 0, '', 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
 | |
| (3, 'Developer', 0, '', 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `team_assign_agent`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `team_assign_agent` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `team_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `agent_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `template`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `template` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `status` tinyint(1) NOT NULL,
 | |
|   `template_set_to_clone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `language` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `tickets`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `tickets` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `ticket_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `user_id` int(11) NOT NULL,
 | |
|   `dept_id` int(11) NOT NULL,
 | |
|   `sla_id` int(11) NOT NULL,
 | |
|   `staff_id` int(11) NOT NULL,
 | |
|   `team_id` int(11) NOT NULL,
 | |
|   `priority_id` int(11) NOT NULL,
 | |
|   `sla` int(11) NOT NULL,
 | |
|   `help_topic_id` int(11) NOT NULL,
 | |
|   `status` int(11) NOT NULL,
 | |
|   `flags` int(11) NOT NULL,
 | |
|   `ip_address` int(11) NOT NULL,
 | |
|   `assigned_to` int(11) NOT NULL,
 | |
|   `lock_by` int(11) NOT NULL,
 | |
|   `lock_at` int(11) NOT NULL,
 | |
|   `source` int(11) NOT NULL,
 | |
|   `isoverdue` int(11) NOT NULL,
 | |
|   `duedate` date NOT NULL,
 | |
|   `reopened` int(11) NOT NULL,
 | |
|   `isanswered` int(11) NOT NULL,
 | |
|   `html` int(11) NOT NULL,
 | |
|   `is_deleted` int(11) NOT NULL,
 | |
|   `closed` int(11) NOT NULL,
 | |
|   `last_message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `last_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `reopened_at` datetime NOT NULL,
 | |
|   `closed_at` datetime NOT NULL,
 | |
|   `last_message_at` datetime NOT NULL,
 | |
|   `last_response_at` datetime NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_attachment`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_attachment` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `thread_id` int(11) NOT NULL,
 | |
|   `size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `file` mediumblob,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_collaborator`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_collaborator` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `isactive` tinyint(1) NOT NULL,
 | |
|   `ticket_id` int(11) NOT NULL,
 | |
|   `user_id` int(11) NOT NULL,
 | |
|   `role` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_form_data`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_form_data` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `ticket_id` int(11) NOT NULL,
 | |
|   `title` text COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `content` mediumtext COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_priority`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_priority` (
 | |
|   `priority_id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `priority_desc` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `priority_color` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `priority_urgency` tinyint(1) NOT NULL,
 | |
|   `ispublic` tinyint(1) NOT NULL,
 | |
|   PRIMARY KEY (`priority_id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `ticket_priority`
 | |
| --
 | |
| 
 | |
| INSERT INTO `ticket_priority` (`priority_id`, `priority`, `priority_desc`, `priority_color`, `priority_urgency`, `ispublic`) VALUES
 | |
| (1, 'low', 'Low', 'info', 4, 1),
 | |
| (2, 'normal', 'Normal', 'info', 3, 1),
 | |
| (3, 'high', 'High', 'warning', 2, 1),
 | |
| (4, 'emergency', 'Emergency', 'danger', 1, 1);
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_settings`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_settings` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `num_sequence` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `max_open_ticket` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `collision_avoid` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `captcha` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `status` tinyint(1) NOT NULL,
 | |
|   `claim_response` tinyint(1) NOT NULL,
 | |
|   `assigned_ticket` tinyint(1) NOT NULL,
 | |
|   `answered_ticket` tinyint(1) NOT NULL,
 | |
|   `agent_mask` tinyint(1) NOT NULL,
 | |
|   `html` tinyint(1) NOT NULL,
 | |
|   `client_update` tinyint(1) NOT NULL,
 | |
|   `max_file_size` tinyint(1) NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `ticket_settings`
 | |
| --
 | |
| 
 | |
| INSERT INTO `ticket_settings` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES
 | |
| (1, '#ABCD 1234 1234567', '0', '1', '1', '1', '', '', '', 1, 0, 0, 0, 0, 0, 0, 0, '2015-10-21 06:35:36', '2015-10-23 00:59:21');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_source`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_source` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `ticket_source`
 | |
| --
 | |
| 
 | |
| INSERT INTO `ticket_source` (`id`, `name`, `value`) VALUES
 | |
| (1, 'web', 'Web'),
 | |
| (2, 'email', 'E-mail'),
 | |
| (3, 'agent', 'Agent Panel');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_status`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_status` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `state` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `mode` int(11) NOT NULL,
 | |
|   `message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `flags` int(11) NOT NULL,
 | |
|   `sort` int(11) NOT NULL,
 | |
|   `properties` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `ticket_status`
 | |
| --
 | |
| 
 | |
| INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `properties`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
 | |
| (2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
 | |
| (3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
 | |
| (4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
 | |
| (5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2015-10-21 06:35:36', '2015-10-21 06:35:36');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `ticket_thread`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `ticket_thread` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `pid` int(11) NOT NULL,
 | |
|   `ticket_id` int(11) NOT NULL,
 | |
|   `staff_id` int(11) NOT NULL,
 | |
|   `user_id` int(11) NOT NULL,
 | |
|   `poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `source` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `is_internal` tinyint(1) NOT NULL,
 | |
|   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `body` mediumtext COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `ip_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=17 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `timezone`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `timezone` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `location` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=114 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `timezone`
 | |
| --
 | |
| 
 | |
| INSERT INTO `timezone` (`id`, `name`, `location`) VALUES
 | |
| (1, 'Pacific/Midway', '(GMT-11:00) Midway Island'),
 | |
| (2, 'US/Samoa', '(GMT-11:00) Samoa'),
 | |
| (3, 'US/Hawaii', '(GMT-10:00) Hawaii'),
 | |
| (4, 'US/Alaska', '(GMT-09:00) Alaska'),
 | |
| (5, 'US/Pacific', '(GMT-08:00) Pacific Time (US & Canada)'),
 | |
| (6, 'America/Tijuana', '(GMT-08:00) Tijuana'),
 | |
| (7, 'US/Arizona', '(GMT-07:00) Arizona'),
 | |
| (8, 'US/Mountain', '(GMT-07:00) Mountain Time (US & Canada)'),
 | |
| (9, 'America/Chihuahua', '(GMT-07:00) Chihuahua'),
 | |
| (10, 'America/Mazatlan', '(GMT-07:00) Mazatlan'),
 | |
| (11, 'America/Mexico_City', '(GMT-06:00) Mexico City'),
 | |
| (12, 'America/Monterrey', '(GMT-06:00) Monterrey'),
 | |
| (13, 'Canada/Saskatchewan', '(GMT-06:00) Saskatchewan'),
 | |
| (14, 'US/Central', '(GMT-06:00) Central Time (US & Canada)'),
 | |
| (15, 'US/Eastern', '(GMT-05:00) Eastern Time (US & Canada)'),
 | |
| (16, 'US/East-Indiana', '(GMT-05:00) Indiana (East)'),
 | |
| (17, 'America/Bogota', '(GMT-05:00) Bogota'),
 | |
| (18, 'America/Lima', '(GMT-05:00) Lima'),
 | |
| (19, 'America/Caracas', '(GMT-04:30) Caracas'),
 | |
| (20, 'Canada/Atlantic', '(GMT-04:00) Atlantic Time (Canada)'),
 | |
| (21, 'America/La_Paz', '(GMT-04:00) La Paz'),
 | |
| (22, 'America/Santiago', '(GMT-04:00) Santiago'),
 | |
| (23, 'Canada/Newfoundland', '(GMT-03:30) Newfoundland'),
 | |
| (24, 'America/Buenos_Aires', '(GMT-03:00) Buenos Aires'),
 | |
| (25, 'Greenland', '(GMT-03:00) Greenland'),
 | |
| (26, 'Atlantic/Stanley', '(GMT-02:00) Stanley'),
 | |
| (27, 'Atlantic/Azores', '(GMT-01:00) Azores'),
 | |
| (28, 'Atlantic/Cape_Verde', '(GMT-01:00) Cape Verde Is.'),
 | |
| (29, 'Africa/Casablanca', '(GMT) Casablanca'),
 | |
| (30, 'Europe/Dublin', '(GMT) Dublin'),
 | |
| (31, 'Europe/Lisbon', '(GMT) Lisbon'),
 | |
| (32, 'Europe/London', '(GMT) London'),
 | |
| (33, 'Africa/Monrovia', '(GMT) Monrovia'),
 | |
| (34, 'Europe/Amsterdam', '(GMT+01:00) Amsterdam'),
 | |
| (35, 'Europe/Belgrade', '(GMT+01:00) Belgrade'),
 | |
| (36, 'Europe/Berlin', '(GMT+01:00) Berlin'),
 | |
| (37, 'Europe/Bratislava', '(GMT+01:00) Bratislava'),
 | |
| (38, 'Europe/Brussels', '(GMT+01:00) Brussels'),
 | |
| (39, 'Europe/Budapest', '(GMT+01:00) Budapest'),
 | |
| (40, 'Europe/Copenhagen', '(GMT+01:00) Copenhagen'),
 | |
| (41, 'Europe/Ljubljana', '(GMT+01:00) Ljubljana'),
 | |
| (42, 'Europe/Madrid', '(GMT+01:00) Madrid'),
 | |
| (43, 'Europe/Paris', '(GMT+01:00) Paris'),
 | |
| (44, 'Europe/Prague', '(GMT+01:00) Prague'),
 | |
| (45, 'Europe/Rome', '(GMT+01:00) Rome'),
 | |
| (46, 'Europe/Sarajevo', '(GMT+01:00) Sarajevo'),
 | |
| (47, 'Europe/Skopje', '(GMT+01:00) Skopje'),
 | |
| (48, 'Europe/Stockholm', '(GMT+01:00) Stockholm'),
 | |
| (49, 'Europe/Vienna', '(GMT+01:00) Vienna'),
 | |
| (50, 'Europe/Warsaw', '(GMT+01:00) Warsaw'),
 | |
| (51, 'Europe/Zagreb', '(GMT+01:00) Zagreb'),
 | |
| (52, 'Europe/Athens', '(GMT+02:00) Athens'),
 | |
| (53, 'Europe/Bucharest', '(GMT+02:00) Bucharest'),
 | |
| (54, 'Africa/Cairo', '(GMT+02:00) Cairo'),
 | |
| (55, 'Africa/Harare', '(GMT+02:00) Harare'),
 | |
| (56, 'Europe/Helsinki', '(GMT+02:00) Helsinki'),
 | |
| (57, 'Europe/Istanbul', '(GMT+02:00) Istanbul'),
 | |
| (58, 'Asia/Jerusalem', '(GMT+02:00) Jerusalem'),
 | |
| (59, 'Europe/Kiev', '(GMT+02:00) Kyiv'),
 | |
| (60, 'Europe/Minsk', '(GMT+02:00) Minsk'),
 | |
| (61, 'Europe/Riga', '(GMT+02:00) Riga'),
 | |
| (62, 'Europe/Sofia', '(GMT+02:00) Sofia'),
 | |
| (63, 'Europe/Tallinn', '(GMT+02:00) Tallinn'),
 | |
| (64, 'Europe/Vilnius', '(GMT+02:00) Vilnius'),
 | |
| (65, 'Asia/Baghdad', '(GMT+03:00) Baghdad'),
 | |
| (66, 'Asia/Kuwait', '(GMT+03:00) Kuwait'),
 | |
| (67, 'Africa/Nairobi', '(GMT+03:00) Nairobi'),
 | |
| (68, 'Asia/Riyadh', '(GMT+03:00) Riyadh'),
 | |
| (69, 'Asia/Tehran', '(GMT+03:30) Tehran'),
 | |
| (70, 'Europe/Moscow', '(GMT+04:00) Moscow'),
 | |
| (71, 'Asia/Baku', '(GMT+04:00) Baku'),
 | |
| (72, 'Europe/Volgograd', '(GMT+04:00) Volgograd'),
 | |
| (73, 'Asia/Muscat', '(GMT+04:00) Muscat'),
 | |
| (74, 'Asia/Tbilisi', '(GMT+04:00) Tbilisi'),
 | |
| (75, 'Asia/Yerevan', '(GMT+04:00) Yerevan'),
 | |
| (76, 'Asia/Kabul', '(GMT+04:30) Kabul'),
 | |
| (77, 'Asia/Karachi', '(GMT+05:00) Karachi'),
 | |
| (78, 'Asia/Tashkent', '(GMT+05:00) Tashkent'),
 | |
| (79, 'Asia/Kolkata', '(GMT+05:30) Kolkata'),
 | |
| (80, 'Asia/Kathmandu', '(GMT+05:45) Kathmandu'),
 | |
| (81, 'Asia/Yekaterinburg', '(GMT+06:00) Ekaterinburg'),
 | |
| (82, 'Asia/Almaty', '(GMT+06:00) Almaty'),
 | |
| (83, 'Asia/Dhaka', '(GMT+06:00) Dhaka'),
 | |
| (84, 'Asia/Novosibirsk', '(GMT+07:00) Novosibirsk'),
 | |
| (85, 'Asia/Bangkok', '(GMT+07:00) Bangkok'),
 | |
| (86, 'Asia/Ho_Chi_Minh', '(GMT+07.00) Ho Chi Minh'),
 | |
| (87, 'Asia/Jakarta', '(GMT+07:00) Jakarta'),
 | |
| (88, 'Asia/Krasnoyarsk', '(GMT+08:00) Krasnoyarsk'),
 | |
| (89, 'Asia/Chongqing', '(GMT+08:00) Chongqing'),
 | |
| (90, 'Asia/Hong_Kong', '(GMT+08:00) Hong Kong'),
 | |
| (91, 'Asia/Kuala_Lumpur', '(GMT+08:00) Kuala Lumpur'),
 | |
| (92, 'Australia/Perth', '(GMT+08:00) Perth'),
 | |
| (93, 'Asia/Singapore', '(GMT+08:00) Singapore'),
 | |
| (94, 'Asia/Taipei', '(GMT+08:00) Taipei'),
 | |
| (95, 'Asia/Ulaanbaatar', '(GMT+08:00) Ulaan Bataar'),
 | |
| (96, 'Asia/Urumqi', '(GMT+08:00) Urumqi'),
 | |
| (97, 'Asia/Irkutsk', '(GMT+09:00) Irkutsk'),
 | |
| (98, 'Asia/Seoul', '(GMT+09:00) Seoul'),
 | |
| (99, 'Asia/Tokyo', '(GMT+09:00) Tokyo'),
 | |
| (100, 'Australia/Adelaide', '(GMT+09:30) Adelaide'),
 | |
| (101, 'Australia/Darwin', '(GMT+09:30) Darwin'),
 | |
| (102, 'Asia/Yakutsk', '(GMT+10:00) Yakutsk'),
 | |
| (103, 'Australia/Brisbane', '(GMT+10:00) Brisbane'),
 | |
| (104, 'Australia/Canberra', '(GMT+10:00) Canberra'),
 | |
| (105, 'Pacific/Guam', '(GMT+10:00) Guam'),
 | |
| (106, 'Australia/Hobart', '(GMT+10:00) Hobart'),
 | |
| (107, 'Australia/Melbourne', '(GMT+10:00) Melbourne'),
 | |
| (108, 'Pacific/Port_Moresby', '(GMT+10:00) Port Moresby'),
 | |
| (109, 'Australia/Sydney', '(GMT+10:00) Sydney'),
 | |
| (110, 'Asia/Vladivostok', '(GMT+11:00) Vladivostok'),
 | |
| (111, 'Asia/Magadan', '(GMT+12:00) Magadan'),
 | |
| (112, 'Pacific/Auckland', '(GMT+12:00) Auckland'),
 | |
| (113, 'Pacific/Fiji', '(GMT+12:00) Fiji');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `time_format`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `time_format` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `time_format`
 | |
| --
 | |
| 
 | |
| INSERT INTO `time_format` (`id`, `format`) VALUES
 | |
| (1, 'H:i:s'),
 | |
| (2, 'H.i.s');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `users`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `users` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `first_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `last_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `gender` tinyint(1) NOT NULL,
 | |
|   `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `ban` tinyint(1) NOT NULL,
 | |
|   `password` varchar(60) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `active` int(11) NOT NULL,
 | |
|   `ext` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `phone_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `mobile` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `agent_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `account_type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `account_status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `assign_group` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `primary_dpt` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `agent_tzone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `daylight_save` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `limit_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `directory_listing` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `vocation_mode` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `company` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `role` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `profile_pic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`),
 | |
|   UNIQUE KEY `users_email_unique` (`email`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `users`
 | |
| --
 | |
| 
 | |
| INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vocation_mode`, `company`, `role`, `internal_note`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES
 | |
| (1, 'demo@demo.com', 'demo', 'demo', 0, 'demo@demo.com', 0, '$2y$10$2PP4xEbcHO3fLjOUuVvpwOXFEzPlpcIoroJ/0Kz7XqQ3wOvF/IWda', 1, '', '', '', '', '', '', 'group A', 'support', '', '', '', '', '', '', 'admin', '', '', 'Z8x1HfxP8gA69j82UZkSUTytGzfmnk1ZS5nfCYaQjVdHqftVN2RxdRYxMXVn', '2015-10-21 06:35:39', '2015-10-23 01:51:03');
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `user_assign_organization`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `user_assign_organization` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `org_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `user_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 | |
| 
 | |
| -- --------------------------------------------------------
 | |
| 
 | |
| --
 | |
| -- Table structure for table `version_check`
 | |
| --
 | |
| 
 | |
| CREATE TABLE IF NOT EXISTS `version_check` (
 | |
|   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
 | |
|   `current_version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `new_version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
 | |
|   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
 | |
|   PRIMARY KEY (`id`)
 | |
| ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 | |
| 
 | |
| --
 | |
| -- Dumping data for table `version_check`
 | |
| --
 | |
| 
 | |
| INSERT INTO `version_check` (`id`, `current_version`, `new_version`, `created_at`, `updated_at`) VALUES
 | |
| (1, '', '', '2015-10-21 06:35:39', '2015-10-21 06:35:39');
 | |
| 
 | |
| /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
 | |
| /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
 | |
| /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
 | 
