update for version 1.0.1

DB/demodatabase.sql

@@ -3,7 +3,7 @@
 -- http://www.phpmyadmin.net
 --
 -- Host: 127.0.0.1
--- Generation Time: Oct 01, 2015 at 04:01 PM
+-- Generation Time: Oct 23, 2015 at 01:21 PM
 -- Server version: 5.6.17
 -- PHP Version: 5.5.12
 
@@ -17,7 +17,7 @@ SET time_zone = "+00:00";
 /*!40101 SET NAMES utf8 */;
 
 --
--- Database: `faveohelpdesk`
+-- Database: `faveotest`
 --
 
 -- --------------------------------------------------------
@@ -47,7 +47,7 @@ CREATE TABLE IF NOT EXISTS `access` (
 --
 
 INSERT INTO `access` (`id`, `password_expire`, `reg_method`, `user_session`, `agent_session`, `reset_ticket_expire`, `password_reset`, `bind_agent_ip`, `reg_require`, `quick_access`, `created_at`, `updated_at`) VALUES
-(1, '', '', '', '', '', 0, 0, 0, 0, '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '', '', '', 0, 0, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -96,7 +96,7 @@ CREATE TABLE IF NOT EXISTS `alert_notice` (
 --
 
 INSERT INTO `alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `created_at`, `updated_at`) VALUES
-(1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, 1, 1, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2015-10-21 06:35:38', '2015-10-23 00:59:31');
 
 -- --------------------------------------------------------
 
@@ -121,7 +121,7 @@ CREATE TABLE IF NOT EXISTS `auto_response` (
 --
 
 INSERT INTO `auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `participants`, `overlimit`, `created_at`, `updated_at`) VALUES
-(1, 0, 0, 0, 0, 0, '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, 1, 1, 0, 0, 0, '2015-10-21 06:35:38', '2015-10-23 00:59:25');
 
 -- --------------------------------------------------------
 
@@ -141,6 +141,22 @@ CREATE TABLE IF NOT EXISTS `banlist` (
 
 -- --------------------------------------------------------
 
+--
+-- Table structure for table `canned_response`
+--
+
+CREATE TABLE IF NOT EXISTS `canned_response` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `user_id` int(11) NOT NULL,
+  `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  PRIMARY KEY (`id`)
+) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
+
+-- --------------------------------------------------------
+
 --
 -- Table structure for table `company`
 --
@@ -166,7 +182,7 @@ CREATE TABLE IF NOT EXISTS `company` (
 --
 
 INSERT INTO `company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `use_logo`, `created_at`, `updated_at`) VALUES
-(1, '', '', '', '', '', '', '', '', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '', '', '', '', '', '', '0', '2015-10-21 06:35:38', '2015-10-23 00:58:51');
 
 -- --------------------------------------------------------
 
@@ -254,9 +270,9 @@ CREATE TABLE IF NOT EXISTS `department` (
 --
 
 INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `created_at`, `updated_at`) VALUES
-(1, 'Support', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(2, 'Sales', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(3, 'Operation', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-01 04:59:59', '2015-10-01 04:59:59');
+(1, 'Support', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(2, 'Sales', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(3, 'Operation', '', '', '', '', '', '', '', '', '', '', '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -287,7 +303,7 @@ CREATE TABLE IF NOT EXISTS `email` (
 --
 
 INSERT INTO `email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `created_at`, `updated_at`) VALUES
-(1, '', '', '', '', '', 0, 0, 0, 0, 0, 0, '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '', '', '', 1, 0, 0, 1, 1, 1, '2015-10-21 06:35:38', '2015-10-23 00:59:14');
 
 -- --------------------------------------------------------
 
@@ -323,6 +339,25 @@ CREATE TABLE IF NOT EXISTS `emails` (
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
+) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `fields`
+--
+
+CREATE TABLE IF NOT EXISTS `fields` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `forms_id` int(11) NOT NULL,
+  `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `required` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  PRIMARY KEY (`id`)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 
 -- --------------------------------------------------------
@@ -334,7 +369,7 @@ CREATE TABLE IF NOT EXISTS `emails` (
 CREATE TABLE IF NOT EXISTS `footer` (
   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
-  `footer` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
@@ -345,7 +380,7 @@ CREATE TABLE IF NOT EXISTS `footer` (
 --
 
 INSERT INTO `footer` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
-(1, '', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -356,7 +391,7 @@ INSERT INTO `footer` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUE
 CREATE TABLE IF NOT EXISTS `footer2` (
   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
-  `footer` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
@@ -367,7 +402,7 @@ CREATE TABLE IF NOT EXISTS `footer2` (
 --
 
 INSERT INTO `footer2` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
-(1, '', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -378,7 +413,7 @@ INSERT INTO `footer2` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALU
 CREATE TABLE IF NOT EXISTS `footer3` (
   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
-  `footer` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
@@ -389,7 +424,7 @@ CREATE TABLE IF NOT EXISTS `footer3` (
 --
 
 INSERT INTO `footer3` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
-(1, '', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -400,7 +435,7 @@ INSERT INTO `footer3` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALU
 CREATE TABLE IF NOT EXISTS `footer4` (
   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
   `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
-  `footer` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `footer` mediumtext COLLATE utf8_unicode_ci NOT NULL,
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
@@ -411,7 +446,21 @@ CREATE TABLE IF NOT EXISTS `footer4` (
 --
 
 INSERT INTO `footer4` (`id`, `title`, `footer`, `created_at`, `updated_at`) VALUES
-(1, '', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '2015-10-21 06:35:39', '2015-10-21 06:35:39');
+
+-- --------------------------------------------------------
+
+--
+-- Table structure for table `forms`
+--
+
+CREATE TABLE IF NOT EXISTS `forms` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `formname` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  PRIMARY KEY (`id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
 
 -- --------------------------------------------------------
 
@@ -471,7 +520,9 @@ INSERT INTO `form_name` (`id`, `name`, `status`, `no_of_fields`, `created_at`, `
 
 CREATE TABLE IF NOT EXISTS `form_value` (
   `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
-  `form_detail_id` int(11) NOT NULL,
+  `form_id` int(11) NOT NULL,
+  `user_id` int(11) NOT NULL,
+  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
   `values` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
@@ -511,9 +562,9 @@ CREATE TABLE IF NOT EXISTS `groups` (
 --
 
 INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_trasfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `created_at`, `updated_at`) VALUES
-(1, 'Group A', 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(2, 'Group B', 1, 1, 0, 0, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2015-10-01 04:59:59', '2015-10-01 04:59:59');
+(1, 'Group A', 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(2, 'Group B', 1, 1, 0, 0, 1, 1, 0, 1, 1, 1, 1, 1, 1, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -582,9 +633,9 @@ CREATE TABLE IF NOT EXISTS `help_topic` (
 --
 
 INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `created_at`, `updated_at`) VALUES
-(1, 'Support query', 'Support query', '1', '1', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(2, 'Sales query', 'Sale query', '1', '2', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(3, 'Operational query', 'Operational query', '1', '3', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-01 04:59:59', '2015-10-01 04:59:59');
+(1, 'Support query', 'Support query', '', '1', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(2, 'Sales query', 'Sale query', '', '2', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(3, 'Operational query', 'Operational query', '', '3', '1', '2', '1', '', '1', '', 1, 1, 0, 0, '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -673,6 +724,8 @@ CREATE TABLE IF NOT EXISTS `migrations` (
 --
 
 INSERT INTO `migrations` (`migration`, `batch`) VALUES
+('2000_08_22_110830_create_forms_table', 1),
+('2000_08_23_110830_create_fields_table', 1),
 ('2014_10_12_000000_create_users_table', 1),
 ('2014_10_12_100000_create_password_resets_table', 1),
 ('2015_05_06_073651_create_footers_table', 1),
@@ -718,7 +771,9 @@ INSERT INTO `migrations` (`migration`, `batch`) VALUES
 ('2015_07_10_061107_create_ticketsource_table', 1),
 ('2015_08_10_114142_create_smtp_table', 1),
 ('2015_09_14_101844_create_users_organization_table', 1),
-('2015_09_17_050549_create_version_check_table', 1);
+('2015_09_17_050549_create_version_check_table', 1),
+('2015_10_09_105525_create_canned_response_table', 1),
+('2015_10_20_154640_create_ticket_form_data_table', 1);
 
 -- --------------------------------------------------------
 
@@ -791,13 +846,6 @@ CREATE TABLE IF NOT EXISTS `send_mail` (
   PRIMARY KEY (`id`)
 ) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
 
---
--- Dumping data for table `send_mail`
---
-
-INSERT INTO `send_mail` (`id`, `driver`, `host`, `port`, `encryption`, `name`, `email`, `password`) VALUES
-(1, '', '', '', '', '', '', '');
-
 -- --------------------------------------------------------
 
 --
@@ -822,9 +870,9 @@ CREATE TABLE IF NOT EXISTS `sla_plan` (
 --
 
 INSERT INTO `sla_plan` (`id`, `name`, `grace_period`, `admin_note`, `status`, `transient`, `ticket_overdue`, `created_at`, `updated_at`) VALUES
-(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2015-10-01 04:59:57', '2015-10-01 04:59:57'),
-(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2015-10-01 04:59:57', '2015-10-01 04:59:57'),
-(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2015-10-01 04:59:57', '2015-10-01 04:59:57');
+(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
+(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
+(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2015-10-21 06:35:36', '2015-10-21 06:35:36');
 
 -- --------------------------------------------------------
 
@@ -858,7 +906,7 @@ CREATE TABLE IF NOT EXISTS `system` (
 --
 
 INSERT INTO `system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES
-(1, 0, '', '', '', '', '', '', '', '', '', 'd/m/Y H:i', '', 'Asia/Kolkata', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, 1, '', '', '1', '', '', '', '', '', '', 'd/m/Y  H:i:s', '', 'Europe/London', '', '2015-10-21 06:35:38', '2015-10-23 00:59:09');
 
 -- --------------------------------------------------------
 
@@ -883,9 +931,9 @@ CREATE TABLE IF NOT EXISTS `teams` (
 --
 
 INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin_notes`, `created_at`, `updated_at`) VALUES
-(1, 'Level 1 Support', 0, '', 0, '', '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(2, 'Level 2 Support', 0, '', 0, '', '2015-10-01 04:59:59', '2015-10-01 04:59:59'),
-(3, 'Developer', 0, '', 0, '', '2015-10-01 04:59:59', '2015-10-01 04:59:59');
+(1, 'Level 1 Support', 0, '', 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(2, 'Level 2 Support', 0, '', 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38'),
+(3, 'Developer', 0, '', 0, '', '2015-10-21 06:35:38', '2015-10-21 06:35:38');
 
 -- --------------------------------------------------------
 
@@ -960,7 +1008,7 @@ CREATE TABLE IF NOT EXISTS `tickets` (
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
+) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
 
 -- --------------------------------------------------------
 
@@ -979,7 +1027,7 @@ CREATE TABLE IF NOT EXISTS `ticket_attachment` (
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `file` mediumblob,
   PRIMARY KEY (`id`)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
+) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
 
 -- --------------------------------------------------------
 
@@ -1000,6 +1048,22 @@ CREATE TABLE IF NOT EXISTS `ticket_collaborator` (
 
 -- --------------------------------------------------------
 
+--
+-- Table structure for table `ticket_form_data`
+--
+
+CREATE TABLE IF NOT EXISTS `ticket_form_data` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `ticket_id` int(11) NOT NULL,
+  `title` text COLLATE utf8_unicode_ci NOT NULL,
+  `content` mediumtext COLLATE utf8_unicode_ci NOT NULL,
+  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
+  PRIMARY KEY (`id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
+
+-- --------------------------------------------------------
+
 --
 -- Table structure for table `ticket_priority`
 --
@@ -1058,7 +1122,7 @@ CREATE TABLE IF NOT EXISTS `ticket_settings` (
 --
 
 INSERT INTO `ticket_settings` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES
-(1, '#ABCD 1234 1234567', '0', 'low', '12 Hours', 'support query', '', '', '', 0, 0, 0, 0, 0, 0, 0, 0, '2015-10-01 04:59:57', '2015-10-01 04:59:57');
+(1, '#ABCD 1234 1234567', '0', '1', '1', '1', '', '', '', 1, 0, 0, 0, 0, 0, 0, 0, '2015-10-21 06:35:36', '2015-10-23 00:59:21');
 
 -- --------------------------------------------------------
 
@@ -1107,11 +1171,11 @@ CREATE TABLE IF NOT EXISTS `ticket_status` (
 --
 
 INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `properties`, `created_at`, `updated_at`) VALUES
-(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2015-10-01 04:59:57', '2015-10-01 04:59:57'),
-(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2015-10-01 04:59:57', '2015-10-01 04:59:57'),
-(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2015-10-01 04:59:57', '2015-10-01 04:59:57'),
-(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2015-10-01 04:59:57', '2015-10-01 04:59:57'),
-(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2015-10-01 04:59:57', '2015-10-01 04:59:57');
+(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
+(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
+(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
+(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2015-10-21 06:35:36', '2015-10-21 06:35:36'),
+(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2015-10-21 06:35:36', '2015-10-21 06:35:36');
 
 -- --------------------------------------------------------
 
@@ -1135,7 +1199,7 @@ CREATE TABLE IF NOT EXISTS `ticket_thread` (
   `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
   PRIMARY KEY (`id`)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
+) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=17 ;
 
 -- --------------------------------------------------------
 
@@ -1334,7 +1398,7 @@ CREATE TABLE IF NOT EXISTS `users` (
 --
 
 INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vocation_mode`, `company`, `role`, `internal_note`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES
-(1, 'demo@demo.com', 'demo', 'demo', 0, 'demo@demo.com', 0, '$2y$10$4L3/whr/eCph0vYtYLENRuCiIolYpxZVwNH2xTFRFIQVfEfNrzGPa', 1, '', '', '', '', '', '', 'group A', 'support', '', '', '', '', '', '', 'admin', '', '', NULL, '2015-10-01 05:00:01', '2015-10-01 05:00:01');
+(1, 'demo@demo.com', 'demo', 'demo', 0, 'demo@demo.com', 0, '$2y$10$2PP4xEbcHO3fLjOUuVvpwOXFEzPlpcIoroJ/0Kz7XqQ3wOvF/IWda', 1, '', '', '', '', '', '', 'group A', 'support', '', '', '', '', '', '', 'admin', '', '', 'Z8x1HfxP8gA69j82UZkSUTytGzfmnk1ZS5nfCYaQjVdHqftVN2RxdRYxMXVn', '2015-10-21 06:35:39', '2015-10-23 01:51:03');
 
 -- --------------------------------------------------------
 
@@ -1371,7 +1435,7 @@ CREATE TABLE IF NOT EXISTS `version_check` (
 --
 
 INSERT INTO `version_check` (`id`, `current_version`, `new_version`, `created_at`, `updated_at`) VALUES
-(1, '', '', '2015-10-01 05:00:00', '2015-10-01 05:00:00');
+(1, '', '', '2015-10-21 06:35:39', '2015-10-21 06:35:39');
 
 /*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
 /*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;

code/.gitattributes

@@ -0,0 +1,3 @@
+* text=auto
+*.css linguist-vendored
+*.less linguist-vendored

code/app/Exceptions/Handler.php

@@ -0,0 +1,94 @@
+<?php namespace App\Exceptions;
+
+use Exception;
+use Illuminate\Foundation\Exceptions\Handler as ExceptionHandler;
+// use App\Http\Controllers\Common\SettingsController;
+//use App\Model\helpdesk\Email\Smtp;
+
+class Handler extends ExceptionHandler {
+
+	/**
+	 * A list of the exception types that should not be reported.
+	 *
+	 * @var array
+	 */
+	protected $dontReport = [
+		'Symfony\Component\HttpKernel\Exception\HttpException'
+	];
+
+	/**
+	 * Create a new controller instance.
+	 * @return type response
+	 */
+	// public function __construct() {
+		// SettingsController::smtp();
+	// }
+
+	/**
+	 * Report or log an exception.
+	 *
+	 * This is a great spot to send exceptions to Sentry, Bugsnag, etc.
+	 *
+	 * @param  \Exception  $e
+	 * @return void
+	 */
+	public function report(Exception $e)
+	{
+		return parent::report($e);
+	}
+
+	/**
+	 * Render an exception into an HTTP response.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Exception  $e
+	 * @return \Illuminate\Http\Response
+	 */
+	public function render($request, Exception $e)
+	{
+		if ($this->isHttpException($e) && $e->getStatusCode() == 404) {
+			return response()->view('errors.404', []);
+		} else {
+			if(\Config::get('database.install') == 1) {
+				// if(\Config::get('app.ErrorLog') == '%1%') {
+					// \App\Http\Controllers\Common\SettingsController::smtp();
+				 	// 	\Mail::send('errors.report', array('e' => $e), function ($message) {
+				 	// 	$message->to('', '')->subject('');
+				 	// });
+				// }	
+			}
+			return response()->view('errors.500', []);
+		}	
+		return parent::render($request, $e);
+
+		// if ($this->isHttpException($e))
+  //       {
+  //           return $this->renderHttpException($e);
+  //       }
+
+
+  //       if (config('app.debug'))
+  //       {
+  //           return $this->renderExceptionWithWhoops($e);
+  //       }
+
+  //       return parent::render($request, $e);
+	
+	}
+
+
+
+	// protected function renderExceptionWithWhoops(Exception $e)
+ //    {
+ //        $whoops = new \Whoops\Run;
+ //        $whoops->pushHandler(new \Whoops\Handler\PrettyPageHandler());
+
+ //        return new \Illuminate\Http\Response(
+ //            $whoops->handleException($e),
+ //            $e->getStatusCode(),
+ //            $e->getHeaders()
+ //        );
+ //    }
+
+
+}

code/app/Http/Controllers/Admin/helpdesk/FormController.php

@@ -0,0 +1,108 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+
+use App\Model\helpdesk\Form\Fields;
+use App\Model\helpdesk\Form\Forms;
+use Illuminate\Http\Request;
+use Input;
+use App\Http\Controllers\Controller;
+use Redirect;
+
+class FormController extends Controller {
+    private $fields;   
+    private $forms;
+
+
+    public function __construct(Fields $fields,Forms $forms) {
+        $this->fields = $fields;
+        $this->forms = $forms;
+		// $this->middleware('auth');
+    }
+
+    /**
+     * home
+     * @return type
+     */
+    public function home() {	
+        return view('forms.home');
+    }
+
+    /**
+     * list of forms
+     * @param type Forms $forms 
+     * @return Response
+     */
+    public function index(Forms $forms) {
+        return view('themes.default1.admin.helpdesk.manage.form.index',compact('forms'));
+    }
+
+    /**
+     * Show the form for creating a new resource.
+     * @return Response
+     */
+    public function create() {
+        return view('themes.default1.admin.helpdesk.manage.form.form');
+    }
+
+    /**
+    * Display the specified resource.
+    * @param  int  $id
+    * @return Response
+    */
+    public function show($id) {
+        return view('themes.default1.admin.helpdesk.manage.form.preview',compact('id'));
+    }
+    
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @return Response
+     */
+    public function store(Forms $forms) {  
+        if(!Input::get('formname')) {
+            return Redirect::back()->with('fails','Please fill Form name');
+        }
+	    $required = Input::get('required');
+	    $count = count($required);
+	    $require = array();
+	    for($i=2;$i<$count+2;$i++) {
+	        for($j=0;$j<1;$j++) {
+	            array_push($require,$required[$i][$j]);
+	        }
+	    }
+        $forms->formname = Input::get('formname');
+        $forms->save();
+        $count = count(Input::get('name')); 
+        $fields = array();
+        for($i=0; $i<=$count; $i++) {
+           if(!empty(Input::get('name')[$i])) {
+             array_push($fields, array(     
+                'forms_id' => $forms->id,
+                'label'  => Input::get('label')[$i],
+                'name' => Input::get('name')[$i],
+                'type' => Input::get('type')[$i],
+                'value' => Input::get('value')[$i],
+                'required'=>$require[$i],
+        	 	));
+        	}
+        }	
+        Fields::insert($fields);
+       	return Redirect::back()->with('success','Successfully created Form');
+    }
+    
+
+ 
+    public function delete($id,Forms $forms, Fields $field) {
+        $fields = $field->where('forms_id',$id)->get();
+        foreach($fields as $field) {
+            $field->delete();
+        }
+        $forms = $forms->where('id',$id)->first();
+        $forms->delete();
+        return redirect()->back()->with('success', 'Deleted Successfully');
+  	}
+
+  	
+}
+
+
+

code/app/Http/Controllers/Admin/helpdesk/HelptopicController.php

@@ -7,7 +7,7 @@ use App\Http\Requests\helpdesk\HelptopicUpdate;
 // models
 use App\Model\helpdesk\Agent\Agents;
 use App\Model\helpdesk\Agent\Department;
-use App\Model\helpdesk\Form\Form_name;
+use App\Model\helpdesk\Form\Forms;
 use App\Model\helpdesk\Manage\Help_topic;
 use App\Model\helpdesk\Manage\Sla_plan;
 use App\Model\helpdesk\Ticket\Ticket_Priority;
@@ -65,7 +65,7 @@ class HelptopicController extends Controller {
 	| 5.Forms Model
 	================================================
 	 */
-	public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Form_name $form, User $agent, Sla_plan $sla) {
+	public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla) {
 		try {
 			$departments = $department->get();
 			$topics = $topic->get();
@@ -122,7 +122,7 @@ class HelptopicController extends Controller {
 	 * @param type Sla_plan $sla
 	 * @return type Response
 	 */
-	public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Form_name $form, Sla_plan $sla) {
+	public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla) {
 		try {
 			$agents = User::where('role','=','agent')->get();
 			$departments = $department->get();

code/app/Http/Controllers/Agent/helpdesk/CannedController.php

@@ -0,0 +1,131 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\CannedRequest;
+use App\Http\Requests\helpdesk\CannedUpdateRequest;
+// model
+use App\Model\helpdesk\Agent_panel\Canned;
+use App\User;
+
+/**
+ * UserController
+ *
+ * @package   Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class CannedController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * constructor to check
+	 * 1. authentication
+	 * 2. user roles
+	 * 3. roles must be agent
+	 *
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('role.agent');
+		// $this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function index() {
+		return view('themes.default1.agent.helpdesk.canned.index');
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		return view('themes.default1.agent.helpdesk.canned.create');
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type User $user
+	 * @param type Sys_userRequest $request
+	 * @return type Response
+	 */
+	public function store(CannedRequest $request, Canned $canned) {
+		$canned->user_id = \Auth::user()->id;
+		$canned->title = $request->input('title');
+		$canned->message = $request->input('message');
+		$canned->save();
+		return redirect()->route('canned.list')->with('success','Added Successfully');
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function edit($id, Canned $canned) {
+		$canned = $canned->where('user_id', '=', \Auth::user()->id)->where('id','=',$id)->first();
+		return view('themes.default1.agent.helpdesk.canned.edit',compact('canned'));
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Sys_userUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, CannedUpdateRequest $request, Canned $canned) {
+
+		$canned = $canned->where('id','=',$id)->where('user_id', '=', \Auth::user()->id)->first();
+		$canned->user_id = \Auth::user()->id;
+		$canned->title = $request->input('title');
+		$canned->message = $request->input('message');
+		$canned->save();
+
+		return redirect()->route('canned.list')->with('success','Updated Successfully');
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function destroy($id, Canned $canned) {
+		/* select the field where id = $id(request Id) */
+			$canned = $canned->whereId($id)->first();
+			/* delete the selected field */
+			/* Check whether function success or not */
+			if ($canned->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect()->route('canned.list')->with('success', 'User  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect()->route('canned.list')->with('fails', 'User  can not Delete');
+			}
+		return view('themes.default1.agent.helpdesk.canned.destroy');
+	}
+
+	/**
+	 * get canned
+	 * @param type $id 
+	 * @return type json
+	 */
+	public function get_canned($id) {
+		if($id != "zzz") {
+			$canned = Canned::where('id','=',$id)->where('user_id','=',\Auth::user()->id)->first();
+			$msg = $canned->message;	
+		} else {
+			$msg = "";	
+		}
+		return \Response::json($msg);
+	}
+
+}

code/app/Http/Controllers/Agent/helpdesk/DashboardController.php

@@ -55,10 +55,10 @@ class DashboardController extends Controller {
     public function ChartData()
     {
         $ticketlist = DB::table('tickets')
-            ->select(DB::raw('MONTH(updated_at) as month'),
+            ->select(DB::raw('MONTH(updated_at) as month'), 
                 DB::raw('count(*) as tickets'))
             ->groupBy('month')
-            ->orderBy('month', 'desc')
+            ->orderBy('month', 'asc')
             ->get();
         
         return $ticketlist;

code/app/Http/Controllers/Agent/helpdesk/MailController.php

@@ -94,14 +94,21 @@ class MailController extends Controller {
 					$date_time = explode(" ", $datetime);
 					$date = $date_time[1] . "-" . $date_time[2] . "-" . $date_time[3] . " " . $date_time[4];
 					$date = date('Y-m-d H:i:s', strtotime($date));
-					$subject = $mail->subject;
+					
+					if(isset($mail->subject)){
+						$subject = $mail->subject;
+					} else {
+						$subject = "No Subject";
+					}
+					
 					$fromname = $mail->fromName;
 					$fromaddress = $mail->fromAddress;
 					$source = "2";
 					$phone = "";
 					$priority = '1';
 					$assign = "";
-					if ($this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign) == true) {
+					$form_data = null;
+					if ($this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data) == true) {
 							$thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first();
 							$thread_id = $thread_id->id;
 					

code/app/Http/Controllers/Agent/helpdesk/TicketController.php

@@ -20,6 +20,8 @@ use App\Model\helpdesk\Ticket\Ticket_Status;
 use App\Model\helpdesk\Email\Emails;
 use App\Model\helpdesk\Agent\Department;
 use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Ticket\Ticket_Form_Data;
+use App\Model\helpdesk\Form\Fields;
 use App\User;
 // classes
 use Auth;
@@ -130,8 +132,9 @@ class TicketController extends Controller {
 		$source = "3";
 		$headers = null;
 		$help = Help_topic::where('id','=',$helptopic)->first();	
+		$form_data = null;
 		//create user
-		if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $help->department, $assignto)) {
+		if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $help->department, $assignto, $form_data)) {
 			return Redirect('newticket')->with('success', 'Ticket created successfully!');
 		} else {
 			return Redirect('newticket')->with('fails', 'fails');
@@ -399,7 +402,7 @@ class TicketController extends Controller {
 	 * @param type $system
 	 * @return type bool
 	 */
-	public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto) {
+	public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data) {
 		// define global variables
 		// dd($source);
 		$email;
@@ -436,7 +439,7 @@ class TicketController extends Controller {
 			$username = $checkemail->username;
 			$user_id = $checkemail->id;
 		}
-		$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto);
+		$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data);
 		$ticket_number2 = $ticket_number[0];
 		$ticketdata = Tickets::where('ticket_number','=',$ticket_number2)->first();
 		$threaddata = Ticket_Thread::where('ticket_id','=',$ticketdata->id)->first();
@@ -450,9 +453,23 @@ class TicketController extends Controller {
 			if($is_reply == 0)
 			{
 				$mail = "Admin_mail";
-				Mail::send('emails.Ticket_Create', ['name' => $username, 'ticket_number' => $ticket_number2, 'from'=>$company, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
-					$message->to($emailadd, $username)->subject($updated_subject);
-				});
+				if(Auth::user()) {
+					$sign = Auth::user()->agent_sign;
+				} else {
+					$sign = $company;
+				}
+
+				if($source == 3) {
+					Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
+						$message->to($emailadd, $username)->subject($updated_subject);
+					});	
+				} else {
+					$body2 = null;
+					Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
+						$message->to($emailadd, $username)->subject($updated_subject);
+					});	
+				}
+				
 			}
 			else
 			{
@@ -529,7 +546,7 @@ class TicketController extends Controller {
 	 * @param type $priority
 	 * @return type string
 	 */
-	public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto) {
+	public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data) {
 			// $read_ticket_number = substr($subject, 0, 6);
 			$read_ticket_number = explode('[#',$subject);
 			if(isset($read_ticket_number[1]))
@@ -577,11 +594,11 @@ class TicketController extends Controller {
 					}
 				}
 			} else {
-				$ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto);
+				$ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
 				return array($ticket_number,0);
 			}
 		} else {
-			$ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto);
+			$ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
 			return array($ticket_number,0);
 		}
 	}
@@ -596,7 +613,7 @@ class TicketController extends Controller {
 	 * @param type $priority
 	 * @return type string
 	 */
-	public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto) {
+	public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data) {
 		$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
 			if($max_number == null)
 			{
@@ -621,6 +638,27 @@ class TicketController extends Controller {
 		$ticket->save();
 		$ticket_number = $ticket->ticket_number;
 		$id = $ticket->id;
+		
+		// store Form Data
+		// Form Data comes from raising a ticket from client panel
+		// dd($helptopic);
+		if($form_data != null) {
+			$help_topic = Help_topic::where('id', '=', $helptopic)->first();
+			$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
+			foreach($form_data as $key=>$form_details) {
+				foreach($forms as $from) {
+					if($from->name == $key) {
+						$form_value = new Ticket_Form_Data;
+						$form_value->ticket_id = $id;
+						$form_value->title = $from->label;
+						$form_value->content = $form_details;
+						$form_value->save();				
+					}
+				}
+			}
+		}
+		
+
 		// store collaborators
 		$this->store_collaborators($headers, $id);
 
@@ -829,7 +867,7 @@ class TicketController extends Controller {
 			$master = Auth::user()->first_name . " " . Auth::user()->last_name;
 			if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
 				// ticket assigned send mail
-				Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number) {
+				Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
 						$message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
 					});
 			}
@@ -1183,11 +1221,11 @@ class TicketController extends Controller {
 				   		}
 				   	}
 				   	if($value == "Delete"){
-						return redirect()->back()->with('success',' Moved to trash');
+						return redirect()->back()->with('success','Moved to trash');
 					} elseif($value == "Close") {
-						return redirect()->back()->with('success',' Tickets has been Closed');
+						return redirect()->back()->with('success','Tickets has been Closed');
 					} elseif($value == "Open") {
-						return redirect()->back()->with('success',' Ticket has been Opened');
+						return redirect()->back()->with('success','Ticket has been Opened');
 					}
 		}
 		return redirect()->back()->with('fails','None Selected!');

code/app/Http/Controllers/Agent/helpdesk/UserController.php

@@ -262,7 +262,7 @@ class UserController extends Controller {
 			$user->save();
 			return redirect('profile-edit')->with('success1', 'Password Updated sucessfully');
 		} else {
-			return redirect('profile-edit')->with('fails1', 'Password was not Updated');
+			return redirect('profile-edit')->with('fails1', 'Password was not Updated. Incorrect old password');
 		}
 	}
 

code/app/Http/Controllers/Auth/PasswordController.php

@@ -1,9 +1,17 @@
 <?php namespace App\Http\Controllers\Auth;
 // classes
 use App\Http\Controllers\Controller;
+
+use Illuminate\Http\Request;
 use Illuminate\Contracts\Auth\Guard;
 use Illuminate\Contracts\Auth\PasswordBroker;
 use Illuminate\Foundation\Auth\ResetsPasswords;
+use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
+
+use App\User;
+
+use App\Http\Controllers\Common\SettingsController;
+
 
 /**
  * PasswordController
@@ -27,6 +35,19 @@ class PasswordController extends Controller {
 		$this->auth = $auth;
 		$this->passwords = $passwords;
 		$this->middleware('guest');
-		\App\Http\Controllers\Common\SettingsController::smtp();
+		SettingsController::smtp();
 	}
+
+
+	/**
+	 * Display the form to request a password reset link.
+	 *
+	 * @return Response
+	 */
+	public function getEmail()
+	{
+		return view('auth.password');
+	}
+
+
 }

code/app/Http/Controllers/Client/helpdesk/ClientTicketController.php

@@ -0,0 +1,85 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use Illuminate\Http\Request;
+use App\Http\Requests\helpdesk\CreateTicketRequest;
+use App\Http\Requests\helpdesk\TicketRequest;
+use App\Http\Requests\helpdesk\TicketEditRequest;
+
+// models
+use App\Model\helpdesk\Email\Banlist;
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Ticket\Ticket_attachments;
+use App\Model\helpdesk\Ticket\Ticket_Collaborator;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Alert;
+use App\Model\helpdesk\Ticket\Ticket_Status;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Agent\Department;
+use App\User;
+// classes
+use Auth;
+use Hash;
+use Input;
+use Mail;
+use PDF;
+
+/**
+ * TicketController2
+ *
+ * @package 	Controllers
+ * @subpackage 	Controller
+ * @author     	Ladybird <info@ladybirdweb.com>
+ */
+class ClientTicketController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type response
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		// $this->middleware('auth');
+		// $this->middleware('role.user');
+	}
+
+	/**
+	 * Get Checked ticket
+	 * @param type Tickets $ticket
+	 * @param type User $user
+	 * @return type response
+	 */
+	public function getCheckTicket(Tickets $ticket, User $user) {
+		return view('themes.default1.client.helpdesk.guest-user.newticket', compact('ticket'));
+	}
+
+	/**
+	 * reply
+	 * @param type $value 
+	 * @return type view
+	 */
+	public function reply($id, Request $request) {
+		$comment = $request->input('comment');
+		if($comment != null) {
+			$tickets = Tickets::where('id','=',$id)->first();
+			$threads = new Ticket_Thread;
+			$threads->user_id = Auth::user()->id;
+			$threads->ticket_id = $tickets->id;
+			$threads->poster = "client";
+			$threads->body = $comment;
+			$threads->save();
+			return \Redirect::back()->with('success1','Successfully replied');	
+		} else {
+			return \Redirect::back()->with('fails1','Please fill some data!');	
+		}
+		
+
+	}
+
+}
+

code/app/Http/Controllers/Client/helpdesk/FormController.php

@@ -0,0 +1,198 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use Illuminate\Http\Request;
+use App\Http\Requests\helpdesk\ClientRequest;
+// models
+/* include help topic model */
+use App\Model\helpdesk\Form\Form_details;
+/* Include form_name model */
+use App\Model\helpdesk\Form\Form_name;
+/* include form_detals model */
+/* Include form_value model */
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Settings\Company;
+/* Validate form TicketForm using */
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Ticket;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Ticket\Ticket_source;
+use App\User;
+// classes
+use Form;
+use Input;
+use Mail;
+use Hash;
+use Redirect;
+use Config;
+
+use DateTime;
+use DateTimeZone;
+use App\Model\helpdesk\Form\Fields;
+use App\Model\helpdesk\Form\Form_value;
+
+
+/**
+ * FormController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class FormController extends Controller {
+
+	public function __construct(TicketController $TicketController) {
+		SettingsController::smtp();
+		$this->TicketController = $TicketController;
+	}
+
+	// /**
+	//  * This Function to get the form for the ticket
+	//  * @param type Form_name $name
+	//  * @param type Form_details $details
+	//  * @param type Help_topic $topics
+	//  * @return type Response
+	//  */
+	// public function getForm() {
+	// 	if(Config::get('database.install') == '%0%') {
+	// 		return Redirect::route('license');
+	// 	}
+	// 	if(System::first()->status == 1) {
+	// 		return view('themes.default1.client.helpdesk.guest-user.form');
+	// 	} else {
+	// 		return "hello";	
+	// 	}
+	// }
+
+	/**
+	 * getform
+	 * @param type Help_topic $topic 
+	 * @return type
+	 */
+ 	public function getForm(Help_topic $topic) {
+ 		if(\Config::get('database.install') == '%0%') {
+			return \Redirect::route('license');
+		}
+		if(System::first()->status == 1) {
+			$topics = $topic->get();
+			return view('themes.default1.client.helpdesk.form', compact('topics'));
+		} else {
+			return \Redirect::route('home');
+		}
+	}
+
+	/**
+	 * This Function to post the form for the ticket
+	 * @param type Form_name $name
+	 * @param type Form_details $details
+	 * @return type string
+	 */
+	public function postForm($id,Form_name $name, Form_details $details, Help_topic $topic) {
+		// dd($id);
+		if($id != 0 ){
+			$helptopic = $topic->where('id', '=', $id)->first();
+			$custom_form = $helptopic->custom_form;
+			$values = Fields::where('forms_id', '=', $custom_form)->get();
+			if(!$values) {
+			} if($values) {
+		        foreach($values as $value){
+		         	if($value->type == "select") {
+		            	$data = $value->value;
+		             	$value = explode(',', $data);            
+		             	echo '<select class="form-control">';             
+		             	foreach($value as $option){             
+		            		echo '<option>'.$option.'</option>';           
+		            	}
+		            	echo '</select></br>';
+		           	} elseif ($value->type == "radio" ) {
+		             	$type2 = $value->value;
+		             	$val = explode(',', $type2);             
+		             	echo '<label class="radio-inline">'.$value->label.'</label>&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp;&nbsp;'.$val[0].'
+		            	&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp;&nbsp;'.$val[1].'</br>';
+		         	} elseif($value->type == "textarea" ) {         
+		             	$type3 = $value->value;
+		             	$v = explode(',', $type3); 
+		             	//dd($v);
+		             	if(array_key_exists(1, $v)){            
+		             		echo '<label>'.$value->label.'</label></br><textarea class=form-control rows="'.$v[0].'" cols="'.$v[1].'"></textarea></br>';
+		         		} else {
+		         			echo '<label>'.$value->label.'</label></br><textarea class=form-control rows="10" cols="60"></textarea></br>';         	
+		         		}
+		         	} elseif($value->type == "checkbox" ) { 
+		             	$type4 = $value->value;
+		             	$check = explode(',', $type4);
+		             	echo '<label class="radio-inline">'.$value->label.'&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp&nbsp'.$check[0].'</label><label class="radio-inline"><input type="'.$value->type.'" name="'.$value->name.'">&nbsp&nbsp'.$check[1].'</label></br>';          
+		            } else {
+		         		echo '<label>'.$value->label.'</label><input type="'.$value->type.'" class="form-control"   name="'.$value->name.'" /></br>';
+		        	}
+		   		}
+			}
+		} else {
+			return null;
+		}
+	}
+
+	/**
+	 * Posted form
+	 * @param type Request $request
+	 * @param type User $user
+	 */
+	public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source) {
+		
+		$form_extras = $request->except('Name','Phone','Email','Subject','Details','helptopic','_wysihtml5_mode','_token');
+
+		$name = $request->input('Name');
+		$phone = $request->input('Phone');
+		$email = $request->input('Email');
+		$subject = $request->input('Subject');
+		$details = $request->input('Details');
+
+		$System = System::where('id','=',1)->first();
+		$departments = Department::where('id','=',$System->department)->first();
+		$department = $departments->id;
+
+		$status = $ticket_settings->first()->status;
+		$helptopic = $ticket_settings->first()->help_topic;
+		$sla = $ticket_settings->first()->sla;
+		$priority = $ticket_settings->first()->priority;
+		$source = $ticket_source->where('name','=','web')->first();
+
+		$collaborator = null;
+
+		if($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department,$assignto = "", $form_extras)) {
+			return Redirect::route('guest.getform')->with('success','Ticket Created Successfully');	
+		}
+	}	
+
+
+
+	/**
+	 * reply
+	 * @param type $value 
+	 * @return type view
+	 */
+	public function post_ticket_reply($id, Request $request) {
+		$comment = $request->input('comment');
+		if($comment != null) {
+			$tickets = Tickets::where('id','=',$id)->first();
+			$threads = new Ticket_Thread;
+			$threads->user_id = $tickets->user_id;
+			$threads->ticket_id = $tickets->id;
+			$threads->poster = "client";
+			$threads->body = $comment;
+			$threads->save();
+			return \Redirect::back()->with('success1','Successfully replied');	
+		} else {
+			return \Redirect::back()->with('fails1','Please fill some data!');	
+		}
+		
+
+	}
+
+
+}

code/app/Http/Controllers/Client/helpdesk/GuestController.php

@@ -34,7 +34,7 @@ class GuestController extends Controller {
 	 */
 	public function __construct() {
 		SettingsController::smtp();
-		// $this->middleware('auth');
+		$this->middleware('auth');
 		// $this->middleware('role.user');
 	}
 
@@ -53,9 +53,9 @@ class GuestController extends Controller {
 	 * @param type ProfileRequest $request
 	 * @return type Response
 	 */
-	public function postProfile($id, ProfileRequest $request) {
-		$user = Auth::user();
-		$user->gender = $request->input('gender');
+	public function postProfile(ProfileRequest $request) {
+		$user = User::where('id','=',Auth::user()->id)->first();
+		$user->gender = $request->get('gender');
 		$user->save();
 		if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
 			if ($request->input('gender') == 1) {
@@ -78,10 +78,10 @@ class GuestController extends Controller {
 			$user->profile_pic = $fileName;
 		} else {
 			$user->fill($request->except('profile_pic', 'gender'))->save();
-			return redirect('guest')->with('success', 'Profile Updated sucessfully');
+			return redirect()->back()->with('success1', 'Profile Updated sucessfully');
 		}
 		if ($user->fill($request->except('profile_pic'))->save()) {
-			return redirect('guest')->with('success', 'Profile Updated sucessfully');
+			return redirect()->back()->with('success1', 'Profile Updated sucessfully');
 		}
 	}
 
@@ -155,15 +155,15 @@ class GuestController extends Controller {
 	 * @param type ProfilePassword $request
 	 * @return type Response
 	 */
-	public function postProfilePassword($id, ProfilePassword $request) {
+	public function postProfilePassword(ProfilePassword $request) {
 		$user = Auth::user();
 		//echo $user->password;
 		if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
 			$user->password = Hash::make($request->input('new_password'));
 			$user->save();
-			return redirect('guest')->with('success', 'Password Updated sucessfully');
+			return redirect()->back()->with('success2', 'Password Updated sucessfully');
 		} else {
-			return redirect('guest')->with('fails', 'Password was not Updated');
+			return redirect()->back()->with('fails2', 'Password was not Updated. Incorrect old password');
 		}
 	}
 
@@ -236,8 +236,8 @@ class GuestController extends Controller {
 							$message->to($user->email, $username)->subject('Ticket link Request ['.$Ticket_number.']');
 						}
 					);
-					return \Redirect::route('account-forgot-password')
-						->with('success','We have sent you a new password by Email');
+					return \Redirect::back()
+						->with('success','We have sent you a link by Email. Please click on that link to view ticket');
 				}
 			}
 	}		

code/app/Http/Controllers/Installer/helpdesk/InstallController.php

@@ -393,6 +393,14 @@ class InstallController extends Controller {
 				$datacontent = File::get($install);
 				$datacontent = str_replace('%0%', $value, $datacontent);
 				File::put($install, $datacontent);
+
+				$smtpfilepath = "\App\Http\Controllers\Common\SettingsController::smtp()";
+				$path22 = app_path('Http\routes.php');
+				$content23 = File::get($path22);
+				$content23 = str_replace('"%smtplink%"', $smtpfilepath, $content23);
+				File::put($path22, $content23);
+
+
 				try {
 					return View::make('themes/default1/installer/helpdesk/view7');
 				} catch (Exception $e) {

code/app/Http/Requests/helpdesk/CannedRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CannedRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'title' => 'required',
+			'message' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CannedUpdateRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CannedUpdateRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'title' => 'required',
+			'message' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/HelptopicRequest.php

@@ -27,7 +27,7 @@ class HelptopicRequest extends Request {
 		return [
 			'topic' => 'required|unique:help_topic',
 			// 'parent_topic' => 'required',
-			'custom_form' => 'required',
+			// 'custom_form' => 'required',
 			'department' => 'required',
 			'priority' => 'required',
 			'sla_plan' => 'required',

code/app/Http/Requests/helpdesk/HelptopicUpdate.php

@@ -26,7 +26,7 @@ class HelptopicUpdate extends Request {
 	public function rules() {
 		return [
 			// 'parent_topic' => 'required',
-			'custom_form' => 'required',
+			// 'custom_form' => 'required',
 			'department' => 'required',
 			'priority' => 'required',
 			'sla_plan' => 'required',

code/app/Http/routes.php

@@ -1,5 +1,5 @@
 <?php
-
+	"%smtplink%";
 /*
 |--------------------------------------------------------------------------
 | Application Routes
@@ -20,7 +20,6 @@ Route::controllers([
 ]);
 
 // Route::get('login','Auth\AuthController@getLogin');
-
 $router->get('getmail/{token}', 'Auth\AuthController@getMail');
 
 /*
@@ -28,7 +27,6 @@ $router->get('getmail/{token}', 'Auth\AuthController@getMail');
 |Admin Routes
 |-------------------------------------------------------------------------------
 | Here is defining entire routes for the Admin Panel
-|
 |
  */
 
@@ -59,7 +57,10 @@ Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
 
 	Route::resource('sla', 'Admin\helpdesk\SlaController'); // in SLA Plan module, for CRUD
 
-	Route::resource('form', 'Admin\helpdesk\FormController'); // in Form module, for CRUD
+	Route::resource('forms','Admin\helpdesk\FormController');
+
+	Route::get('delete-forms/{id}',['as'=>'forms.delete','uses'=>'Admin\helpdesk\FormController@delete']);
+
 	//$router->model('id','getcompany');
 
 	Route::get('agent-profile-page/{id}',['as'=>'agent.profile.page','uses'=>'Admin\helpdesk\AgentController@agent_profile']);
@@ -181,6 +182,27 @@ Route::group(['middleware' => 'role.agent', 'middleware' => 'auth'], function ()
 	/*  Profile Password Post */
 	Route::patch('agent-profile-password/{id}', 'Agent\helpdesk\UserController@postProfilePassword');
 
+	/* Canned list */
+	Route::get('canned/list',['as'=>'canned.list','uses'=>'Agent\helpdesk\CannedController@index']);
+
+	/* Canned create */
+	Route::get('canned/create',['as'=>'canned.create','uses'=>'Agent\helpdesk\CannedController@create']);
+
+	/* Canned store */
+	Route::patch('canned/store',['as'=>'canned.store','uses'=>'Agent\helpdesk\CannedController@store']);
+
+	/* Canned edit */
+	Route::get('canned/edit/{id}',['as'=>'canned.edit','uses'=>'Agent\helpdesk\CannedController@edit']);
+
+	/* Canned update */
+	Route::patch('canned/update/{id}',['as'=>'canned.update','uses'=>'Agent\helpdesk\CannedController@update']);
+
+	/* Canned show */
+	Route::get('canned/show/{id}',['as'=>'canned.show','uses'=>'Agent\helpdesk\CannedController@show']);
+
+	/* Canned delete */
+	Route::delete('canned/destroy/{id}',['as'=>'canned.destroy','uses'=>'Agent\helpdesk\CannedController@destroy']);
+
 	// Route::get('/abcd', 'GuestController@getList');
 	// Route::get('/qwer', ['as' => 'thread', 'uses' => 'GuestController@getThread']);
 
@@ -281,9 +303,9 @@ Route::group(['middleware' => 'role.agent', 'middleware' => 'auth'], function ()
 
 	Route::post('select_all', ['as'=>'select_all' ,'uses'=>'Agent\helpdesk\TicketController@select_all']);
 
-	Route::post('canned/{id}', 'MessageController@show');
+	Route::post('canned/{id}', 'Agent\helpdesk\CannedController@get_canned');
 	
-	Route::get('message' , 'MessageController@show');
+	// Route::get('message' , 'MessageController@show');
 
 	Route::post('lock',['as'=>'lock' , 'uses'=>'Agent\helpdesk\TicketController@lock']);
 
@@ -344,7 +366,7 @@ Route::any('getdata', function() {
 	Route::get('/', ['as'=>'/', 'uses'=>'Client\helpdesk\WelcomepageController@index']);
 
 	//getform
-	Route::get('form',['as'=>'form','uses'=>'Client\helpdesk\GuestController@getForm']);
+	Route::get('form',['as'=>'form','uses'=>'Client\helpdesk\FormController@getForm']);
 	//detail ticket information
 	Route::get('mytickets/{id}', ['as' => 'ticketinfo', 'uses' => 'Client\helpdesk\GuestController@singleThread']);
 	//ticket ckeck
@@ -356,7 +378,7 @@ Route::any('getdata', function() {
 //===================================================================================
 Route::group(['middleware' => 'role.user', 'middleware' => 'auth'], function () {
 	/*  User profile get  */
-	Route::get('client-profile', 'Client\helpdesk\GuestController@getProfile');
+	Route::get('client-profile', ['as'=>'client.profile', 'uses'=>'Client\helpdesk\GuestController@getProfile']);
     Route::get('mytickets', ['as' => 'ticket2', 'uses' => 'Client\helpdesk\GuestController@getMyticket']);
 	/* Get my tickets */
     Route::get('myticket/{id}', ['as' => 'ticket', 'uses' => 'Client\helpdesk\GuestController@thread']);
@@ -364,11 +386,13 @@ Route::group(['middleware' => 'role.user', 'middleware' => 'auth'], function ()
 	Route::patch('client-profile-edit', 'Client\helpdesk\GuestController@postProfile');
 	/*  Profile Password Post */
 	Route::patch('client-profile-password', 'Client\helpdesk\GuestController@postProfilePassword');
+
+	Route::post('post/reply/{id}',['as'=>'client.reply','uses'=>'Client\helpdesk\ClientTicketController@reply']);
 });
 
 //====================================================================================
 /* Check your Ticket */
-Route::get('checkticket', 'Client\helpdesk\GuestController@getCheckTicket');	
+Route::get('checkticket', 'Client\helpdesk\ClientTicketController@getCheckTicket');	
 /* Get my tickets */
 Route::get('myticket', ['as' => 'ticket', 'uses' => 'Client\helpdesk\GuestController@getMyticket']);
 /* Get my tickets */
@@ -377,6 +401,9 @@ Route::get('myticket/{id}', ['as' => 'ticket', 'uses' => 'Client\helpdesk\GuestC
 Route::post('postcheck', 'Client\helpdesk\GuestController@PostCheckTicket');
 Route::get('postcheck', 'Client\helpdesk\GuestController@PostCheckTicket');
 
+Route::post('post-ticket-reply/{id}', 'Client\helpdesk\FormController@post_ticket_reply');
+
+
 /* 404 page */
 Route::get('404', 'error\ErrorController@error404');
 
@@ -490,4 +517,4 @@ Route::get('testmail',function(){
 });
 
 
-// Route::get('smp','HomeController@getsmtp');
+// Route::get('smp','HomeController@getsmtp');