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update v1.0.5

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This commit is contained in:
sujitprasad
2016-01-25 20:45:35 +05:30
parent 0b8ebb9c70
commit e7149e34e4
252 changed files with 9008 additions and 3152 deletions
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110
app/Http/Controllers/Agent/helpdesk/CannedController.php
View File

@@ -1,17 +1,25 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\CannedRequest;
use App\Http\Requests\helpdesk\CannedUpdateRequest;
// model
use App\Model\helpdesk\Agent_panel\Canned;
use App\User;
// classes
use Exception;
/**
* UserController
* CannedController
*
* This controller is for all the functionalities of Canned response for Agents in the Agent Panel
*
* @package Controllers
* @package Controllers
* @subpackage Controller
* @author Ladybird <info@ladybirdweb.com>
*/
@@ -23,108 +31,122 @@ class CannedController extends Controller {
* 1. authentication
* 2. user roles
* 3. roles must be agent
*
* @return void
*/
public function __construct() {
// checking authentication
$this->middleware('auth');
// checking if role is agent
$this->middleware('role.agent');
// $this->middleware('roles');
}
/**
* Display a listing of the resource.
* @param type User $user
* @return type Response
* Display a listing of the Canned Responses.
* @return type View
*/
public function index() {
return view('themes.default1.agent.helpdesk.canned.index');
}
/**
* Show the form for creating a new resource.
* @return type Response
* Show the form for creating a new Canned Response
* @return type View
*/
public function create() {
return view('themes.default1.agent.helpdesk.canned.create');
}
/**
* Store a newly created resource in storage.
* @param type User $user
* @param type Sys_userRequest $request
* @return type Response
* Store a newly created Canned Response.
* @param type CannedRequest $request
* @param type Canned $canned
* @return type Redirect
*/
public function store(CannedRequest $request, Canned $canned) {
// fetching all the requested inputs
$canned->user_id = \Auth::user()->id;
$canned->title = $request->input('title');
$canned->message = $request->input('message');
$canned->save();
return redirect()->route('canned.list')->with('success','Added Successfully');
try {
// saving inputs
$canned->save();
return redirect()->route('canned.list')->with('success','Added Successfully');
} catch (Exception $e) {
return redirect()->route('canned.list')->with('fails',$e->errorInfo[2]);
}
}
/**
* Show the form for editing the specified resource.
* @param type int $id
* @param type User $user
* @return type Response
* Show the form for editing the Canned Response.
* @param type $id
* @param type Canned $canned
* @return type View
*/
public function edit($id, Canned $canned) {
// fetching requested canned response
$canned = $canned->where('user_id', '=', \Auth::user()->id)->where('id','=',$id)->first();
return view('themes.default1.agent.helpdesk.canned.edit',compact('canned'));
}
/**
* Update the specified resource in storage.
* @param type int $id
* @param type User $user
* @param type Sys_userUpdate $request
* @return type Response
* Update the Canned Response in database.
* @param type $id
* @param type CannedUpdateRequest $request
* @param type Canned $canned
* @return type Redirect
*/
public function update($id, CannedUpdateRequest $request, Canned $canned) {
/* select the field where id = $id(request Id) */
$canned = $canned->where('id','=',$id)->where('user_id', '=', \Auth::user()->id)->first();
// fetching all the requested inputs
$canned->user_id = \Auth::user()->id;
$canned->title = $request->input('title');
$canned->message = $request->input('message');
$canned->save();
return redirect()->route('canned.list')->with('success','Updated Successfully');
try {
// saving inputs
$canned->save();
return redirect()->route('canned.list')->with('success','Updated Successfully');
} catch (Exception $e) {
return redirect()->route('canned.list')->with('fails',$e->errorInfo[2]);
}
}
/**
* Remove the specified resource from storage.
* @param type int $id
* @param type User $user
* @return type Response
* Delete the Canned Response from storage.
* @param type $id
* @param type Canned $canned
* @return type Redirect
*/
public function destroy($id, Canned $canned) {
/* select the field where id = $id(request Id) */
$canned = $canned->whereId($id)->first();
/* delete the selected field */
/* Check whether function success or not */
if ($canned->delete() == true) {
/* redirect to Index page with Success Message */
return redirect()->route('canned.list')->with('success', 'User Deleted Successfully');
} else {
/* redirect to Index page with Fails Message */
return redirect()->route('canned.list')->with('fails', 'User can not Delete');
}
return view('themes.default1.agent.helpdesk.canned.destroy');
$canned = $canned->whereId($id)->first();
/* delete the selected field */
/* Check whether function success or not */
try {
$canned->delete();
/* redirect to Index page with Success Message */
return redirect()->route('canned.list')->with('success', 'User Deleted Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect()->route('canned.list')->with('fails', $e->errorInfo[2]);
}
}
/**
* get canned
* Fetch Canned Response in the ticket detail page.
* @param type $id
* @return type json
*/
public function get_canned($id) {
// checking for the canned response with requested value
if($id != "zzz") {
// fetching canned response
$canned = Canned::where('id','=',$id)->where('user_id','=',\Auth::user()->id)->first();
$msg = $canned->message;
} else {
$msg = "";
}
// returning the canned response in JSON format
return \Response::json($msg);
}

92
app/Http/Controllers/Agent/helpdesk/DashboardController.php
View File

@@ -1,19 +1,24 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// models
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Email\Emails;
use App\User;
// classes
use DB;
use View;
use Auth;
use Exception;
/**
* DashboardController
*
* This controlleris used to fetch dashboard in the agent panel
*
* @package Controllers
* @subpackage Controller
* @author Ladybird <info@ladybirdweb.com>
@@ -29,61 +34,76 @@ class DashboardController extends Controller {
* @return void
*/
public function __construct() {
// checking for authentication
$this->middleware('auth');
// checking if the role is agent
$this->middleware('role.agent');
}
/**
* Show the form for creating a new resource.
* @return type Response
* Get the dashboard page
* @return type view
*/
public function index() {
try {
if(Auth::user()->role == "user"){
return \Redirect::route('home');
}
return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
} catch (Exception $e) {
return view('404');
}
// if(Auth::user()->role == "user"){
// return \Redirect::route('home');
// }
try {
return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
} catch (Exception $e) {
return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
}
}
/**
* ChartData
* @return type
* Fetching dashboard graph data to implement graph
* @return type Json
*/
public function ChartData()
{
$date2 = strtotime(Date('Y-m-d'));
$date3 = Date('Y-m-d');
$format = 'Y-m-d';
$date1 = strtotime(Date($format,strtotime('-1 month'. $date3)));
$return = "";
$last = "";
for ( $i = $date1; $i <= $date2; $i = $i + 86400 ) {
$thisDate = date( 'Y-m-d', $i );
$created = \DB::table('tickets')->select('created_at')->where('created_at','LIKE','%'.$thisDate.'%')->count();
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at','LIKE','%'.$thisDate.'%')->count();
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at','LIKE','%'.$thisDate.'%')->count();
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities',$value);
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
$last = rtrim($return,',');
return '['.$last.']';
// $date11 = strtotime(\Input::get('start_date'));
// $date12 = strtotime(\Input::get('end_date'));
// if($date11 && $date12){
// $date2 = $date12;
// $date1 = $date11;
// } else {
// generating current date
$date2 = strtotime(Date('Y-m-d'));
$date3 = Date('Y-m-d');
$format = 'Y-m-d';
// generating a date range of 1 month
$date1 = strtotime(Date($format,strtotime('-1 month'. $date3)));
// }
$return = "";
$last = "";
// fetching dashboard data for each day on a 1 month fixed range
// this range can also be fetched on a requested rannge of date
for ( $i = $date1; $i <= $date2; $i = $i + 86400 ) {
$thisDate = date( 'Y-m-d', $i );
// created tickets
$created = \DB::table('tickets')->select('created_at')->where('created_at','LIKE','%'.$thisDate.'%')->count();
// closed tickets
$closed = \DB::table('tickets')->select('closed_at')->where('closed_at','LIKE','%'.$thisDate.'%')->count();
// reopened tickets
$reopened = \DB::table('tickets')->select('reopened_at')->where('reopened_at','LIKE','%'.$thisDate.'%')->count();
// storing in array format
$value = ['date' => $thisDate, 'open' => $created, 'closed' => $closed, 'reopened' => $reopened];
$array = array_map('htmlentities',$value);
// encoding the values in jsom format
$json = html_entity_decode(json_encode($array));
$return .= $json.',';
}
// combining all the values in a single variable and returning that variable in Json.
$last = rtrim($return,',');
return '['.$last.']';
// $ticketlist = DB::table('tickets')
// ->select(DB::raw('MONTH(updated_at) as month'),DB::raw('SUM(CASE WHEN status = 3 THEN 1 ELSE 0 END) as closed'),DB::raw('SUM(CASE WHEN status = 2 THEN 1 ELSE 0 END) as reopened'),DB::raw('SUM(CASE WHEN status = 1 THEN 1 ELSE 0 END) as open'),DB::raw('SUM(CASE WHEN status = 5 THEN 1 ELSE 0 END) as deleted'),
// DB::raw('count(*) as totaltickets'))
// ->groupBy('month')
// ->orderBy('month', 'asc')
// ->get();
// return $ticketlist;
}

57
app/Http/Controllers/Agent/helpdesk/MailController.php
View File

@@ -2,6 +2,7 @@
// controllers
use App\Http\Controllers\Controller;
use App\Http\Controllers\Agent\helpdesk\TicketController;
// models
use App\User;
use App\Model\helpdesk\Email\Emails;
@@ -9,6 +10,12 @@ use App\Model\helpdesk\Settings\Email;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Utility\MailboxProtocol;
use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Tickets;
// classes
use PhpImap\Mailbox as ImapMailbox;
use PhpImap\IncomingMail;
@@ -20,6 +27,7 @@ use Crypt;
use Schedule;
use File;
use Artisan;
use Exception;
/**
* MailController
@@ -45,53 +53,55 @@ class MailController extends Controller {
*/
public function readmails(Emails $emails, Email $settings_email, System $system)
{
$path_url = $system->first()->url;
// $path_url = $system->first()->url;
if($settings_email->first()->email_fetching == 1)
{
if($settings_email->first()->all_emails == 1)
{
$helptopic = $this->TicketController->default_helptopic();
$sla = $this->TicketController->default_sla();
// $helptopic = $this->TicketController->default_helptopic();
// $sla = $this->TicketController->default_sla();
$email = $emails->get();
foreach($email as $e_mail)
{
$helptopic = $e_mail->help_topic;
$get_helptopic = Help_topic::where('id', '=', $helptopic)->first();
$sla = $get_helptopic->sla_plan;
$dept = $e_mail->department;
$host = $e_mail->fetching_host;
$port = $e_mail->fetching_port;
$protocol = $e_mail->mailbox_protocol;
$get_mailboxprotocol = MailboxProtocol::where('id','=',$protocol)->first();
$protocol = $get_mailboxprotocol->value;
$imap_config = '{'.$host.':'.$port.$protocol.'}INBOX';
$password = Crypt::decrypt($e_mail->password);
$mailbox = new ImapMailbox($imap_config, $e_mail->user_name, $password, __DIR__);
$mailbox = new ImapMailbox($imap_config, $e_mail->email_address, $password, __DIR__);
$mails = array();
$mailsIds = $mailbox->searchMailBox('SINCE '. date('d-M-Y', strtotime("-1 day")));
if(!$mailsIds) {
die('Mailbox is empty');
}
// dd($mailsIds);
foreach($mailsIds as $mailId) {
$overview = $mailbox->get_overview($mailId);
$var = $overview[0]->seen ? 'read' : 'unread';
if ($var == 'unread') {
$mail = $mailbox->getMail($mailId);
if($settings_email->email_collaborator == 1) {
if($settings_email->first()->email_collaborator == 1) {
$collaborator = $mail->cc;
} else {
$collaborator = null;
}
$body = $mail->textHtml;
// dd($mailId);
if($body == null) {
$body = $mailbox->backup_getmail($mailId);
$body = str_replace('\r\n', '<br/>', $body);
// var_dump($body);
}
// dd($body);
$date = $mail->date;
$datetime = $overview[0]->date;
$date_time = explode(" ", $datetime);
$date = $date_time[1] . "-" . $date_time[2] . "-" . $date_time[3] . " " . $date_time[4];
$date = date('Y-m-d H:i:s', strtotime($date));
// dd($date);
if(isset($mail->subject)){
$subject = $mail->subject;
@@ -99,27 +109,36 @@ class MailController extends Controller {
$subject = "No Subject";
}
// dd($subject);
$fromname = $mail->fromName;
$fromaddress = $mail->fromAddress;
$source = "2";
$ticket_source = Ticket_source::where('name','=','email')->first();
$source = $ticket_source->id;
$phone = "";
$priority = '1';
$assign = "";
$priority = $get_helptopic->priority;
// Ticket_Priority::where('')
$assign = $get_helptopic->auto_assign;
$form_data = null;
if ($this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data) == true) {
$thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first();
$thread_id = $thread_id->id;
$result = $this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data);
// dd($result);
if ($result[1] == true) {
$ticket_table = Tickets::where('ticket_number', '=' , $result[0])->first();
$thread_id = Ticket_Thread::where('ticket_id','=',$ticket_table->id)->max('id');
// $thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first();
$thread_id = $thread_id;
foreach($mail->getAttachments() as $attachment) {
// dd($attachment);
$support = "support";
// echo $_SERVER['DOCUMENT_ROOT'];
$dir_img_paths = __DIR__;
$dir_img_path = explode('/code', $dir_img_paths);
$filepath = explode('../../../../../../public',$attachment->filePath);
// dd($attachment->filePath);
$filepath = explode('../../../../../public',$attachment->filePath);
// var_dump($attachment->filePath);
// dd($filepath);
// $path = $dir_img_path[0]."/public/".$filepath[1];
$path = public_path().'/'.$filepath[1];
// $path = $dir_img_path[0]."/code/public/".$filepath[1];
$path = public_path().$filepath[1];
// dd($path);
$filesize = filesize($path);
$file_data = file_get_contents($path);

46
app/Http/Controllers/Agent/helpdesk/NotificationController.php
View File

@@ -2,6 +2,7 @@
// controllers
use App\Http\Controllers\Controller;
// Model
use App\User;
use App\Model\helpdesk\Settings\Company;
@@ -10,8 +11,12 @@ use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Utility\Log_notification;
use App\Model\helpdesk\settings\Email;
// classes
use Exception;
/**
* UserController
* NotificationController
* This controller is used to send daily notifications
*
* @package Controllers
* @subpackage Controller
@@ -21,20 +26,27 @@ class NotificationController extends Controller {
/**
* This function is for sending daily report/notification about the system
* @return mail
**/
public function send_notification() {
//fetching email settings
$email = Email::where('id','=','1')->first();
// checking if the daily notification is enabled or not
if($email->notification_cron == 1){
// checking if current date is equal to the last entered daily notification log
$notification = Log_notification::where('log','=','NOT-1')->orderBy('id','DESC')->first();
$date = explode(" " , $notification->created_at);
if(Date('Y-m-d') == $date[0]){
} else {
// creating a daily notification log
Log_notification::create(['log'=>'NOT-1']);
$company = $this->company();
// Send notification details to admin
$this->send_notification_to_admin($company);
// Send notification details to team lead
$this->send_notification_to_team_lead($company);
// Send notification details to manager of a department
$this->send_notification_to_manager($company);
// Send notification details to all the agents
$this->send_notification_to_agent($company);
}
}
@@ -49,6 +61,7 @@ class NotificationController extends Controller {
// get all admin users
$users = User::where('role','=','admin')->get();
foreach ($users as $user) {
// Send notification details to admin
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.admin', ['company' => $company, 'name'=>$user_name], function ($message)use ($email, $user_name, $company) {
@@ -62,12 +75,14 @@ class NotificationController extends Controller {
* @return mail
**/
public function send_notification_to_manager($company) {
// get all department managers
$depts = Department::all();
foreach ($depts as $dept) {
if(isset($dept->manager)) {
$dept_name = $dept->name;
$users = User::where('id','=',$dept->manager)->get();
foreach ($users as $user) {
// Send notification details to manager of a department
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.manager', ['company' => $company, 'name'=>$user_name,'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message)use ($email, $user_name, $company, $dept_name) {
@@ -83,12 +98,14 @@ class NotificationController extends Controller {
* @return mail
**/
public function send_notification_to_team_lead($company) {
// get all Team leads
$teams = Teams::all();
foreach ($teams as $team) {
if(isset($team->team_lead)) {
$team_name = $team->name;
$users = User::where('id','=',$team->team_lead)->get();
foreach ($users as $user) {
// Send notification details to team lead
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.lead', ['company' => $company, 'name'=>$user_name,'team_id' => $team->id], function ($message)use ($email, $user_name, $company, $team_name) {
@@ -107,6 +124,7 @@ class NotificationController extends Controller {
// get all agents users
$users = User::where('role','=','agent')->get();
foreach ($users as $user) {
// Send notification details to all the agents
$email = $user->email;
$user_name = $user->first_name . " " . $user->last_name;
\Mail::send('emails.notifications.agent', ['company' => $company, 'name'=>$user_name, 'user_id' => 1], function ($message)use ($email, $user_name, $company) {
@@ -116,12 +134,13 @@ class NotificationController extends Controller {
}
/**
* company
* @return type
* Fetching company name
* @return type variable
*/
public function company()
{
public function company() {
// fetching comapny model
$company = Company::Where('id','=','1')->first();
// fetching company name
if($company->company_name == null){
$company = "Support Center";
}else{
@@ -130,12 +149,13 @@ class NotificationController extends Controller {
return $company;
}
public function test(){
$email = "sujit.prasad@ladybirdweb.com";
$user_name = "sujit prasad";
\Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) {
$message->to($email, $user_name)->subject('testing reporting');
});
}
// // testing
// public function test(){
// $email = "sujit.prasad@ladybirdweb.com";
// $user_name = "sujit prasad";
// \Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) {
// $message->to($email, $user_name)->subject('testing reporting');
// });
// }
}

134
app/Http/Controllers/Agent/helpdesk/OrganizationController.php
View File

@@ -1,18 +1,25 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// requests
use App\Http\Requests\helpdesk\OrganizationRequest;
/* include organization model */
use App\Http\Requests\helpdesk\OrganizationUpdate;
// models
/* Define OrganizationRequest to validate the create form */
use App\Model\helpdesk\Agent_panel\Organization;
/* Define OrganizationUpdate to validate the create form */
use App\Model\helpdesk\Agent_panel\User_org_head;
use App\Model\helpdesk\Agent_panel\User_org;
// classes
use Exception;
/**
* OrganizationController
* This controller is used to CRUD organization detail.
*
* @package Controllers
* @subpackage Controller
@@ -26,13 +33,13 @@ class OrganizationController extends Controller {
* 1. authentication
* 2. user roles
* 3. roles must be agent
*
* @return void
*/
public function __construct() {
// checking for authentication
$this->middleware('auth');
// checking if the role is agent
$this->middleware('role.agent');
// $this->middleware('roles');
}
/**
@@ -54,47 +61,54 @@ class OrganizationController extends Controller {
* @return datatable
*/
public function org_list() {
// chumper datable package call to display Advance datatable
return \Datatable::collection(Organization::all())
/* searchable name */
->searchColumns('name')
/* order by name and website */
->orderColumns('name', 'website')
/* column name */
->addColumn('name', function ($model) {
return $model->name;
})
/* column website */
->addColumn('website', function ($model) {
$website = $model->website;
return $website;
})
/* column phone number */
->addColumn('phone', function ($model) {
$phone = $model->phone;
return $phone;
})
/* column action buttons */
->addColumn('Actions', function ($model) {
//return '<a href=article/delete/ ' . $model->id . ' class="btn btn-danger btn-flat" onclick="myFunction()">Delete</a>&nbsp;<a href=article/' . $model->id . '/edit class="btn btn-warning btn-flat">Edit</a>&nbsp;<a href=show/' . $model->id . ' class="btn btn-warning btn-flat">View</a>';
//return '<form action="article/delete/ ' . $model->id . '" method="post" onclick="alert()"><button type="sumbit" value="Delete"></button></form><a href=article/' . $model->id . '/edit class="btn btn-warning btn-flat">Edit</a>&nbsp;<a href=show/' . $model->id . ' class="btn btn-warning btn-flat">View</a>';
// displaying action buttons
// modal popup to delete data
return '<span data-toggle="modal" data-target="#deletearticle'.$model->id .'"><a href="#" ><button class="btn btn-danger btn-xs"></a> ' . \Lang::get('lang.delete') . ' </button></span>&nbsp;<a href="'.route('organizations.edit', $model->id).'" class="btn btn-warning btn-xs">' . \Lang::get('lang.edit') . '</a>&nbsp;<a href="'.route('organizations.show', $model->id).'" class="btn btn-primary btn-xs">' . \Lang::get('lang.view') . '</a>
<div class="modal fade" id="deletearticle'.$model->id .'">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">Are You Sure ?</h4>
</div>
<div class="modal-body">
'.$model->user_name.'
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
<a href="'.route('org.delete',$model->id).'"><button class="btn btn-danger">delete</button></a>
</div>
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div>';
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">Are You Sure ?</h4>
</div>
<div class="modal-body">
'.$model->user_name.'
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
<a href="'.route('org.delete',$model->id).'"><button class="btn btn-danger">delete</button></a>
</div>
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div>';
})
->make();
}
/**
* Show the form for creating a new resource.
* Show the form for creating a new organization.
* @return type Response
*/
public function create() {
@@ -106,10 +120,10 @@ class OrganizationController extends Controller {
}
/**
* Store a newly created resource in storage.
* Store a newly created organization in storage.
* @param type Organization $org
* @param type OrganizationRequest $request
* @return type Response
* @return type Redirect
*/
public function store(Organization $org, OrganizationRequest $request) {
try {
@@ -129,11 +143,10 @@ class OrganizationController extends Controller {
}
/**
* Display the specified resource.
*
* Display the specified organization.
* @param type $id
* @param type Organization $org
* @return type Response
* @return type view
*/
public function show($id, Organization $org) {
try {
@@ -142,16 +155,15 @@ class OrganizationController extends Controller {
/* To view page */
return view('themes.default1.agent.helpdesk.organization.show', compact('orgs'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* Show the form for editing the specified resource.
*
* Show the form for editing the specified organization.
* @param type $id
* @param type Organization $org
* @return type Response
* @return type view
*/
public function edit($id, Organization $org) {
try {
@@ -165,63 +177,69 @@ class OrganizationController extends Controller {
}
/**
* Update the specified resource in storage.
*
* Update the specified organization in storage.
* @param type $id
* @param type Organization $org
* @param type OrganizationUpdate $request
* @return type Response
* @return type Redirect
*/
public function update($id, Organization $org, OrganizationUpdate $request) {
try {
/* select the field by id */
$orgs = $org->whereId($id)->first();
/* update the organization table */
/* Check whether function success or not */
if ($orgs->fill($request->input())->save() == true) {
/* redirect to Index page with Success Message */
return redirect('organizations')->with('success', 'Organization Updated Successfully');
} else {
try {
if ($orgs->fill($request->input())->save() == true) {
/* redirect to Index page with Success Message */
return redirect('organizations')->with('success', 'Organization Updated Successfully');
} else {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Update');
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Update');
return redirect('organizations')->with('fails', $e->errorInfo[2]);
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Update');
}
}
/**
* Remove the specified resource from storage.
* Delete a specified organization from storage.
* @param type int $id
* @return type Response
* @return type Redirect
*/
public function destroy($id, Organization $org) {
try {
// User_org
public function destroy($id, Organization $org, User_org $user_org) {
/* select the field by id */
$orgs = $org->whereId($id)->first();
$user_orgs = $user_org->where('org_id','=',$id)->get();
foreach ($user_orgs as $user_org) {
$user_org->delete();
}
/* Delete the field selected from the table */
/* Check whether function success or not */
if ($orgs->delete() == true) {
try {
$orgs->delete();
/* redirect to Index page with Success Message */
return redirect('organizations')->with('success', 'Organization Deleted Successfully');
} else {
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Delete');
return redirect('organizations')->with('fails', $e->errorInfo[2]);
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('organizations')->with('fails', 'Organization can not Delete');
}
}
/**
* Soring an organization head
* @param type $id
* @return type boolean
*/
public function Head_Org($id){
// get the user to make organization head
$head_user = \Input::get('user');
// get an instance of the selected organization
$org_head = Organization::where('id','=',$id)->first();
$org_head->head = $head_user;
// save the user to organization head
$org_head->save();
return 1;
}

1024
app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

File diff suppressed because it is too large Load Diff

199
app/Http/Controllers/Agent/helpdesk/UserController.php
View File

@@ -1,6 +1,7 @@
<?php namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// requests
/* Include Sys_user Model */
use App\Http\Requests\helpdesk\ProfilePassword;
@@ -10,26 +11,22 @@ use App\Http\Requests\helpdesk\ProfileRequest;
use App\Http\Requests\helpdesk\Sys_userRequest;
/* include guest_note model */
use App\Http\Requests\helpdesk\Sys_userUpdate;
// models
use App\Model\helpdesk\Agent_panel\Organization;
use App\Model\helpdesk\Agent_panel\User_org;
/* include User Model */
/* include Help_topic Model */
/* Profile validator */
/* Profile Password validator */
use App\User;
// classes
/* include ticket_thred model */
use Auth;
/* include tickets model */
use Hash;
/* TicketRequest to validate the ticket response */
/* Validate post check ticket */
use Input;
use Redirect;
use Exception;
/**
* UserController
* This controller is used to CRUD an User details, and proile management of an agent
*
* @package Controllers
* @subpackage Controller
@@ -43,45 +40,50 @@ class UserController extends Controller {
* 1. authentication
* 2. user roles
* 3. roles must be agent
*
* @return void
*/
public function __construct() {
// checking authentication
$this->middleware('auth');
// checking if role is agent
$this->middleware('role.agent');
// $this->middleware('roles');
}
/**
* Display a listing of the resource.
* Display all list of the users.
* @param type User $user
* @return type Response
* @return type view
*/
public function index() {
try {
/* get all values in Sys_user */
return view('themes.default1.agent.helpdesk.user.index');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails',$e->errorInfo[2]);
}
}
/**
* This function is used to display the list of users
* This function is used to display the list of users using chumper datatables
* @return datatable
*/
public function user_list() {
// displaying list of users with chumper datatables
return \Datatable::collection(User::where('role','!=','admin')->where('role','!=','agent')->get())
/* searchable column username */
->searchColumns('user_name')
/* order column username and email */
->orderColumns('user_name', 'email')
/* column username */
->addColumn('user_name', function ($model) {
return $model->user_name;
})
/* column email */
->addColumn('email', function ($model) {
$email = $model->email;
return $email;
})
/* column phone */
->addColumn('phone', function ($model) {
$phone = "";
if($model->phone_number) {
@@ -94,6 +96,7 @@ class UserController extends Controller {
$phone = $phone ."&nbsp;&nbsp;&nbsp;". $mobile;
return $phone;
})
/* column status */
->addColumn('status', function ($model) {
$status = $model->active;
if($status == 1) {
@@ -103,55 +106,37 @@ class UserController extends Controller {
}
return $stat;
})
/* column last login date */
->addColumn('lastlogin', function ($model) {
$t = $model->updated_at;
return TicketController::usertimezone($t);
})
/* column actions */
->addColumn('Actions', function ($model) {
//return '<a href=article/delete/ ' . $model->id . ' class="btn btn-danger btn-flat" onclick="myFunction()">Delete</a>&nbsp;<a href=article/' . $model->id . '/edit class="btn btn-warning btn-flat">Edit</a>&nbsp;<a href=show/' . $model->id . ' class="btn btn-warning btn-flat">View</a>';
//return '<form action="article/delete/ ' . $model->id . '" method="post" onclick="alert()"><button type="sumbit" value="Delete"></button></form><a href=article/' . $model->id . '/edit class="btn btn-warning btn-flat">Edit</a>&nbsp;<a href=show/' . $model->id . ' class="btn btn-warning btn-flat">View</a>';
return '<span data-toggle="modal" data-target="#deletearticle'.$model->id .'"><a href="#" ><button class="btn btn-danger btn-xs"></a> ' . \Lang::get('lang.delete') . ' </button></span>&nbsp;<a href="'.route('user.edit', $model->id).'" class="btn btn-warning btn-xs">' . \Lang::get('lang.edit') . '</a>&nbsp;<a href="'.route('user.show', $model->id).'" class="btn btn-primary btn-xs">' . \Lang::get('lang.view') . '</a>
<div class="modal fade" id="deletearticle'.$model->id .'">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">Are You Sure ?</h4>
</div>
<div class="modal-body">
'.$model->user_name.'
</div>
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
<a href="'.route('user.delete',$model->id).'"><button class="btn btn-danger">delete</button></a>
</div>
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div>';
return '<a href="'.route('user.edit', $model->id).'" class="btn btn-warning btn-xs">' . \Lang::get('lang.edit') . '</a>&nbsp; <a href="'.route('user.show', $model->id).'" class="btn btn-primary btn-xs">' . \Lang::get('lang.view') . '</a>';
})
->make();
}
/**
* Show the form for creating a new resource.
* @return type Response
* Show the form for creating a new users.
* @return type view
*/
public function create() {
try {
return view('themes.default1.agent.helpdesk.user.create');
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails',$e->errorInfo[2]);
}
}
/**
* Store a newly created resource in storage.
* Store a newly created users in storage.
* @param type User $user
* @param type Sys_userRequest $request
* @return type Response
* @return type redirect
*/
public function store(User $user, Sys_userRequest $request) {
try {
/* insert the input request to sys_user table */
/* Check whether function success or not */
$user->email = $request->input('email');
@@ -162,24 +147,21 @@ class UserController extends Controller {
$user->active = $request->input('active');
$user->internal_note = $request->input('internal_note');
$user->role = 'user';
if ($user->save() == true) {
try {
$user->save();
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Created Successfully');
} else {
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', 'User can not Create');
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', 'User can not Create');
}
return redirect('user')->with('fails', $e->errorInfo[2]);
}
}
/**
* Display the specified resource.
* Display the specified users.
* @param type int $id
* @param type User $user
* @return type Response
* @return type view
*/
public function show($id, User $user) {
try {
@@ -203,89 +185,71 @@ class UserController extends Controller {
$users = $user->whereId($id)->first();
return view('themes.default1.agent.helpdesk.user.edit', compact('users'));
} catch (Exception $e) {
return view('404');
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
}
/**
* Update the specified resource in storage.
* Update the specified user in storage.
* @param type int $id
* @param type User $user
* @param type Sys_userUpdate $request
* @return type Response
*/
public function update($id, User $user, Sys_userUpdate $request) {
try {
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
/* Update the value by selected field */
/* Check whether function success or not */
if ($users->fill($request->input())->save() == true) {
try{
$users->fill($request->input())->save();
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Updated Successfully');
} else {
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', 'User can not Update');
return redirect()->back()->with('fails', $e->errorInfo[2]);
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', 'User can not Update');
}
}
/**
* Remove the specified resource from storage.
* @param type int $id
* @param type User $user
* @return type Response
*/
public function destroy($id, User $user) {
try {
/* select the field where id = $id(request Id) */
$users = $user->whereId($id)->first();
/* delete the selected field */
/* Check whether function success or not */
if ($users->delete() == true) {
/* redirect to Index page with Success Message */
return redirect('user')->with('success', 'User Deleted Successfully');
} else {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', 'User can not Delete');
}
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('user')->with('fails', 'User can not Delete');
}
}
/**
* get profile page
* @return type Response
* get agent profile page
* @return type view
*/
public function getProfile() {
$user = Auth::user();
return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
}
try {
return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
} catch(Exception $e) {
return redirect()->back()->with('fails',$e->errorInfo[2]);
}
}
/**
* get profile edit page
* @return type Response
* @return type view
*/
public function getProfileedit() {
$user = Auth::user();
return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
try {
return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
} catch (Exception $e) {
return redirect()->back()->with('fails',$e->errorInfo[2]);
}
}
/**
* post profile page
* post profile edit
* @param type int $id
* @param type ProfileRequest $request
* @return type Response
* @return type Redirect
*/
public function postProfileedit(ProfileRequest $request) {
// geet authenticated user details
$user = Auth::user();
$user->gender = $request->input('gender');
$user->save();
// checking availability of agent profile ppicture
if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
if ($request->input('gender') == 1) {
$name = 'avatar5.png';
@@ -297,17 +261,26 @@ class UserController extends Controller {
$user->profile_pic = $name;
}
}
// checking if the post system includes agent profile picture upload
if (Input::file('profile_pic')) {
//$extension = Input::file('profile_pic')->getClientOriginalExtension();
// fetching picture name
$name = Input::file('profile_pic')->getClientOriginalName();
// fetching upload destination path
$destinationPath = 'lb-faveo/profilepic';
// adding a random value to profile picture filename
$fileName = rand(0000, 9999) . '.' . $name;
//echo $fileName;
// moving the picture to a destination folder
Input::file('profile_pic')->move($destinationPath, $fileName);
// saving filename to database
$user->profile_pic = $fileName;
} else {
$user->fill($request->except('profile_pic', 'gender'))->save();
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
try{
$user->fill($request->except('profile_pic', 'gender'))->save();
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
} catch (Exception $e){
return Redirect::route('profile')->with('success', $e->errorInfo[2]);
}
}
if ($user->fill($request->except('profile_pic'))->save()) {
return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
@@ -318,22 +291,27 @@ class UserController extends Controller {
* Post profile password
* @param type int $id
* @param type ProfilePassword $request
* @return type Response
* @return type Redirect
*/
public function postProfilePassword($id, ProfilePassword $request) {
// get authenticated user
$user = Auth::user();
//echo $user->password;
// checking if the old password matches the new password
if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
$user->password = Hash::make($request->input('new_password'));
$user->save();
return redirect('profile-edit')->with('success1', 'Password Updated sucessfully');
try{
$user->save();
return redirect('profile-edit')->with('success1', 'Password Updated sucessfully');
} catch (Exception $e) {
return redirect('profile-edit')->with('fails', $e->errorInfo[2]);
}
} else {
return redirect('profile-edit')->with('fails1', 'Password was not Updated. Incorrect old password');
}
}
/**
* User Assign Org
* Assigning an user to an organization
* @param type $id
* @return type boolean
*/
@@ -347,21 +325,21 @@ class UserController extends Controller {
}
/**
* user create organisation
* @return type value
* creating an organization in user profile page via modal popup
* @param type $id
* @return type
*/
public function User_Create_Org($id) {
// checking if the entered value for website is available in database
if(Input::get('website')!=null) {
// checking website
$check = Organization::where('website','=',Input::get('website'))->first();
} else {
$check = null;
}
// checking name
// checking if the name is unique
$check2 = Organization::where('name','=',Input::get('name'))->first();
// if any of the fields is not available then return false
if (\Input::get('name') == null) {
return "Name is required";
} elseif($check2 != null) {
@@ -369,6 +347,7 @@ class UserController extends Controller {
} elseif($check != null) {
return "Website should be Unique";
} else {
// storing organization details and assigning the current user to that organization
$org = new Organization;
$org->name = Input::get('name');
$org->phone = Input::get('phone');
@@ -381,7 +360,7 @@ class UserController extends Controller {
$user_org->org_id = $org->id;
$user_org->user_id = $id;
$user_org->save();
// for success return 0
return 0;
}
}