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README.md
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README.md
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<h2><span style="font-family:"Source Sans Pro","Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:700">Faveo</span> <span style=""Source Sans Pro","Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:300;">HELPDESK</span></h2>
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<h3>About Faveo</h3>
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Faveo is Open source ticketing system build on Laravel framework.
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It's still in initial Phases of Development & is not production ready.
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The Latin Word Faveo means be favorable to, aid, support, help.
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<h3>Faveo User Manual</h3>
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Check out Faveo user manual <a href="http://faveohelpdesk.com/user-manual" target="_blank">here</a>
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<h3>Requirements</h3>
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To run Faveo your host just needs a couple of things:
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<p>Faveo Helpdesk is an open source ticketing system build on Laravel framework.<br />
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It's still in initial Phases of Development & is not production ready.<br />
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It can be integrated with email, as well as web forms.</p>
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<p>Faveo is designed for startup’s & SME’s, keeping simplicity in mind and ease of use. </p>
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<h3>Flavors of Faveo</h3>
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<ul>
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<li>PHP 5.5 or greater</li>
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<li>MySQL 5.5 or greater</li>
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<li>The mod_rewrite Apache module</li>
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<li>Community Edition – Free, Open source edition</li>
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<li>Pro Edition – Downloadable edition. Install it in location of our choice on premises or any hosting of your choice </li>
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<li>Cloud Edition – Coming soon. Get started in 5 minutes. We will take care of servers, backup etc. Always stay updated with the latest updates of Faveo</li>
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</ul>
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<h3>Different editions of Faveo</h3>
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<ul>
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<li>Helpdesk</li>
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<li>Knowledgebase</li>
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<li>Chat - Coming Soon</li>
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<li>Helpdesk + Knowledgebase</li>
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<li>Helpdesk + Knowledgebase + Chat - Coming Soon</li>
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</ul>
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<h3><a id="user-content-faveo-user-manual" href="https://github.com/ladybirdweb/faveo-helpdesk#faveo-user-manual" aria-hidden="true"></a>Faveo User Manual</h3>
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<p>Check out Faveo user manual <a href="http://faveohelpdesk.com/user-manual" target="_blank">here</a></p>
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<h3><a id="user-content-requirements" href="https://github.com/ladybirdweb/faveo-helpdesk#requirements" aria-hidden="true"></a>Requirements</h3>
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<p>To run Faveo your host just needs a couple of things:</p>
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<ul>
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<li>PHP 5.5 or greater</li>
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<li>MySQL 5.5 or greater</li>
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<li>The mod_rewrite Apache module</li>
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</ul>
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<h3>Faveo Web Hosting</h3>
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<a href="http://www.store.ladybirdwebhost.com" target="_blank">Ladybird Web Host</a> Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers & works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.
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<h3>Credits</h3>
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<p><a href="http://www.store.ladybirdwebhost.com/" target="_blank">Ladybird Web Host</a> Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers & works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.</p>
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<h3><a id="user-content-credits" href="https://github.com/ladybirdweb/faveo-helpdesk#credits" aria-hidden="true"></a>Credits</h3>
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<ul>
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<li>Laravel Framework</li>
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<li>Admin LTE Theme</li>
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<li>Laravel Framework</li>
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<li>Admin LTE Theme</li>
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</ul>
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<h3><a id="user-content-developed-by" href="https://github.com/ladybirdweb/faveo-helpdesk#developed-by" aria-hidden="true"></a>Developed by</h3>
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<p><a href="http://www.ladybirdweb.com/" target="_blank">Ladybird Web Solution</a></p>
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<h3><a id="user-content-website" href="https://github.com/ladybirdweb/faveo-helpdesk#website" aria-hidden="true"></a>Website</h3>
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<p><a href="http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com</a></p>
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<h3>Road Map for Community Edition:</h3>
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<h4>September 2015</h4>
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<ul>
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<li>Launch stable version with installer build in</li>
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</ul>
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<h4>October 2015</h4>
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<ul>
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<li>Launch version for Softaculous and Fantastico</li>
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</ul>
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<h4>November 2015</h4>
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<ul>
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<li>Build multi form builder for ticket creation</li>
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<li>Refine the KB version</li>
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<li>Social Login</li>
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</ul>
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<h4>December 2015</h4>
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<ul>
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<li>Integrate with Phone line (API)</li>
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</ul>
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<h4>January 2016</h4>
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<ul>
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<li>Implement theme options, easily change design</li>
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</ul>
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<h3>Developed by</h3>
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<a href="http://www.ladybirdweb.com" target="_blank">Ladybird Web Solution</a>
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<h3>Website</h3>
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<a href="http://www.faveohelpdesk.com" target="_blank">www.faveohelpdesk.com </a>
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<h4>February 2016</h4>
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<ul>
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<li>Implement API’s</li>
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</ul>
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<h4>March 2016</h4>
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<ul>
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<li>Implement auto upgrade module/script, to stay tuned to latest version of Faveo always</li>
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</ul>
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<h4>April 2016</h4>
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<ul>
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<li>Roll out Faveo Chat</li>
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</ul>
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<h4>May 2016</h4>
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<ul>
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<li>Roll out combine version of Faveo with Helpdesk, KB & Chat integrated in one edition</li>
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</ul>
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<h4>June 2016</h4>
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<ul>
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<li>Developer’s documentation</li>
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</ul>
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