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Merge remote-tracking branch 'refs/remotes/origin/master' into Faveo-development-branch

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This commit is contained in:
mverma16
2016-04-20 10:32:01 +05:30
parent 723ef47e19 5192e66a80
commit d7d40faf68
155 changed files with 19403 additions and 1790 deletions
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2
.env
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@@ -4,7 +4,7 @@ APP_KEY=SomeRandomString
DB_TYPE=mysql
DB_HOST=localhost
DB_PORT=
DB_DATABASE=faveo
DB_DATABASE=faveo-dev
DB_USERNAME=root
DB_PASSWORD=
MAIL_DRIVER=smtp

252
DB/demodatabase.sql
View File

@@ -3,7 +3,7 @@
-- http://www.phpmyadmin.net
--
-- Host: 127.0.0.1
-- Generation Time: Feb 18, 2016 at 08:11 PM
-- Generation Time: Apr 20, 2016 at 06:48 AM
-- Server version: 5.6.17
-- PHP Version: 5.5.12
@@ -173,9 +173,9 @@ CREATE TABLE IF NOT EXISTS `department` (
--
INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `created_at`, `updated_at`) VALUES
(1, 'Support', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(2, 'Sales', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(3, 'Operation', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, 'Support', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(2, 'Sales', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(3, 'Operation', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -194,11 +194,14 @@ CREATE TABLE IF NOT EXISTS `emails` (
`password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`imap_config` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`auto_response` tinyint(1) NOT NULL,
@@ -216,7 +219,7 @@ CREATE TABLE IF NOT EXISTS `emails` (
KEY `department_2` (`department`,`priority`,`help_topic`),
KEY `priority` (`priority`),
KEY `help_topic` (`help_topic`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
@@ -251,9 +254,9 @@ CREATE TABLE IF NOT EXISTS `groups` (
--
INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_transfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `created_at`, `updated_at`) VALUES
(1, 'Group A', 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 0, 1, 1, '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(2, 'Group B', 1, 1, 0, 0, 1, 1, 1, 1, 1, 1, 0, 1, 1, '', '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, 'Group A', 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 0, 1, 1, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(2, 'Group B', 1, 1, 0, 0, 1, 1, 0, 1, 1, 1, 0, 1, 1, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -310,9 +313,9 @@ CREATE TABLE IF NOT EXISTS `help_topic` (
--
INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `created_at`, `updated_at`) VALUES
(1, 'Support query', '', NULL, 1, 1, 2, 1, '', '1', '', 1, 1, NULL, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(2, 'Sales query', '', NULL, 2, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(3, 'Operational query', '', NULL, 3, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, 'Support query', '', NULL, 1, 1, 2, 1, '', '1', '', 1, 1, NULL, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(2, 'Sales query', '', NULL, 2, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(3, 'Operational query', '', NULL, 3, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -425,7 +428,7 @@ CREATE TABLE IF NOT EXISTS `kb_settings` (
--
INSERT INTO `kb_settings` (`id`, `pagination`, `created_at`, `updated_at`) VALUES
(1, 10, '2016-02-18 08:41:12', '2016-02-18 08:41:12');
(1, 10, '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
@@ -474,7 +477,7 @@ CREATE TABLE IF NOT EXISTS `log_notification` (
--
INSERT INTO `log_notification` (`id`, `log`, `created_at`, `updated_at`) VALUES
(1, 'NOT-1', '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, 'NOT-1', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -581,7 +584,45 @@ INSERT INTO `migrations` (`migration`, `batch`) VALUES
('2016_02_16_140454_add_foreign_keys_to_ticket_thread_table', 1),
('2016_02_16_140454_add_foreign_keys_to_tickets_table', 1),
('2016_02_16_140454_add_foreign_keys_to_user_assign_organization_table', 1),
('2016_02_16_140454_add_foreign_keys_to_users_table', 1);
('2016_02_16_140454_add_foreign_keys_to_users_table', 1),
('2016_03_31_061239_create_notifications_table', 1),
('2016_03_31_061534_create_notification_types_table', 1),
('2016_03_31_061740_create_user_notification_table', 1),
('2016_04_18_115852_create_workflow_name_table', 1),
('2016_04_18_115900_create_workflow_rule_table', 1),
('2016_04_18_115908_create_workflow_action_table', 1);
-- --------------------------------------------------------
--
-- Table structure for table `notifications`
--
CREATE TABLE IF NOT EXISTS `notifications` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`model_id` int(11) NOT NULL,
`userid_created` int(11) NOT NULL,
`type_id` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `notification_types`
--
CREATE TABLE IF NOT EXISTS `notification_types` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`icon_class` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
@@ -705,7 +746,7 @@ CREATE TABLE IF NOT EXISTS `settings_alert_notice` (
--
INSERT INTO `settings_alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `created_at`, `updated_at`) VALUES
(1, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -730,7 +771,7 @@ CREATE TABLE IF NOT EXISTS `settings_auto_response` (
--
INSERT INTO `settings_auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `participants`, `overlimit`, `created_at`, `updated_at`) VALUES
(1, 1, 1, 0, 0, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, 1, 1, 0, 0, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -759,7 +800,7 @@ CREATE TABLE IF NOT EXISTS `settings_company` (
--
INSERT INTO `settings_company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `use_logo`, `created_at`, `updated_at`) VALUES
(1, '', '', '', '', '', '', '', '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -791,7 +832,7 @@ CREATE TABLE IF NOT EXISTS `settings_email` (
--
INSERT INTO `settings_email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `notification_cron`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `created_at`, `updated_at`) VALUES
(1, 'default', NULL, '', '', '', 1, 0, 0, 0, 1, 1, 1, '2016-02-18 08:41:11', '2016-02-18 08:47:51');
(1, 'default', NULL, '', '', '', 1, 0, 0, 0, 1, 1, 1, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -827,6 +868,7 @@ CREATE TABLE IF NOT EXISTS `settings_system` (
`log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`api_enable` int(11) NOT NULL,
`api_key_mandatory` int(11) NOT NULL,
`api_key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`time_farmat` int(10) unsigned DEFAULT NULL,
@@ -848,8 +890,8 @@ CREATE TABLE IF NOT EXISTS `settings_system` (
-- Dumping data for table `settings_system`
--
INSERT INTO `settings_system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `api_enable`, `api_key`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES
(1, 1, '', '', '1', '', '', '', 0, '', '', NULL, NULL, 1, '', 79, '', '2016-02-18 08:41:12', '2016-02-18 08:41:12');
INSERT INTO `settings_system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `api_enable`, `api_key_mandatory`, `api_key`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES
(1, 1, '', '', '1', '', '', '', 0, 0, '', '', NULL, NULL, 1, '', 79, '', '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
@@ -885,7 +927,7 @@ CREATE TABLE IF NOT EXISTS `settings_ticket` (
--
INSERT INTO `settings_ticket` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES
(1, '#ABCD 1234 1234567', '0', '1', '2', '1', '', '2', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, '#ABCD 1234 1234567', '0', '1', '2', '1', '', '2', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -911,9 +953,9 @@ CREATE TABLE IF NOT EXISTS `sla_plan` (
--
INSERT INTO `sla_plan` (`id`, `name`, `grace_period`, `admin_note`, `status`, `transient`, `ticket_overdue`, `created_at`, `updated_at`) VALUES
(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2016-02-18 08:41:10', '2016-02-18 08:41:10'),
(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2016-02-18 08:41:10', '2016-02-18 08:41:10'),
(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2016-02-18 08:41:10', '2016-02-18 08:41:10');
(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2016-04-19 22:39:54', '2016-04-19 22:39:54');
-- --------------------------------------------------------
@@ -939,9 +981,9 @@ CREATE TABLE IF NOT EXISTS `teams` (
--
INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin_notes`, `created_at`, `updated_at`) VALUES
(1, 'Level 1 Support', 1, NULL, 0, '', '2016-02-18 08:41:10', '2016-02-18 08:41:10'),
(2, 'Level 2 Support', 0, NULL, 0, '', '2016-02-18 08:41:10', '2016-02-18 08:41:10'),
(3, 'Developer', 0, NULL, 0, '', '2016-02-18 08:41:10', '2016-02-18 08:41:10');
(1, 'Level 1 Support', 1, NULL, 0, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(2, 'Level 2 Support', 0, NULL, 0, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(3, 'Developer', 0, NULL, 0, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54');
-- --------------------------------------------------------
@@ -1027,7 +1069,7 @@ CREATE TABLE IF NOT EXISTS `tickets` (
KEY `status` (`status`),
KEY `assigned_to` (`assigned_to`),
KEY `source` (`source`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
@@ -1044,10 +1086,10 @@ CREATE TABLE IF NOT EXISTS `ticket_attachment` (
`poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`file` blob,
`file` mediumblob,
PRIMARY KEY (`id`),
KEY `thread_id` (`thread_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
@@ -1106,10 +1148,10 @@ CREATE TABLE IF NOT EXISTS `ticket_priority` (
--
INSERT INTO `ticket_priority` (`priority_id`, `priority`, `priority_desc`, `priority_color`, `priority_urgency`, `ispublic`) VALUES
(1, 'low', 'Low', 'info', 4, 1),
(2, 'normal', 'Normal', 'info', 3, 1),
(3, 'high', 'High', 'warning', 2, 1),
(4, 'emergency', 'Emergency', 'danger', 1, 1);
(1, 'Low', 'Low', 'info', 4, 1),
(2, 'Normal', 'Normal', 'info', 3, 1),
(3, 'High', 'High', 'warning', 2, 1),
(4, 'Emergency', 'Emergency', 'danger', 1, 1);
-- --------------------------------------------------------
@@ -1158,11 +1200,11 @@ CREATE TABLE IF NOT EXISTS `ticket_status` (
--
INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `properties`, `created_at`, `updated_at`) VALUES
(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'),
(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'),
(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'),
(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2016-02-18 08:41:09', '2016-02-18 08:41:09'),
(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2016-02-18 08:41:09', '2016-02-18 08:41:09');
(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2016-04-19 22:39:53', '2016-04-19 22:39:53');
-- --------------------------------------------------------
@@ -1176,6 +1218,8 @@ CREATE TABLE IF NOT EXISTS `ticket_thread` (
`user_id` int(10) unsigned DEFAULT NULL,
`poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`source` int(10) unsigned DEFAULT NULL,
`reply_rating` int(11) NOT NULL,
`rating_count` int(11) NOT NULL,
`is_internal` tinyint(1) NOT NULL,
`title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`body` text COLLATE utf8_unicode_ci NOT NULL,
@@ -1187,7 +1231,7 @@ CREATE TABLE IF NOT EXISTS `ticket_thread` (
KEY `ticket_id_2` (`ticket_id`),
KEY `user_id` (`user_id`),
KEY `source` (`source`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=8 ;
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
@@ -1381,14 +1425,14 @@ CREATE TABLE IF NOT EXISTS `users` (
UNIQUE KEY `users_email_unique` (`email`),
KEY `assign_group_3` (`assign_group`),
KEY `primary_dpt_2` (`primary_dpt`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `users`
--
INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vacation_mode`, `company`, `role`, `internal_note`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'demo.admin', 'demo', 'admin', 0, 'demo@admin.com', 0, '$2y$10$whmtHDap2LVeCcMy4gjYk.nOWKx45M7loy8TsVjWozLLfQbDRswUe', 1, '', '', '', '', '', '', 1, 1, '', '', '', '', '', '', 'admin', '', '', 'mzJmeXU43vOHGxFvFcnwQTAKa3HEqOjUu7quW9hPxR211S3uAJDZCGJ5PXXj', '2016-02-18 08:41:12', '2016-02-18 08:55:17');
(1, 'demo@admin.com', 'admin', 'demo', 0, 'demo@admin.com', 0, '$2y$10$r1QfG5KRpX8h0nyf96xCTOCAYvKFYu4HQbZwQM5w000VX/Klyqiri', 1, '', '', '', '', '', '', 1, 1, '', '', '', '', '', '', 'admin', '', '', NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
@@ -1409,6 +1453,22 @@ CREATE TABLE IF NOT EXISTS `user_assign_organization` (
-- --------------------------------------------------------
--
-- Table structure for table `user_notification`
--
CREATE TABLE IF NOT EXISTS `user_notification` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`notification_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`is_read` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `version_check`
--
@@ -1427,7 +1487,7 @@ CREATE TABLE IF NOT EXISTS `version_check` (
--
INSERT INTO `version_check` (`id`, `current_version`, `new_version`, `created_at`, `updated_at`) VALUES
(1, '', '', '2016-02-18 08:41:11', '2016-02-18 08:41:11');
(1, '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
@@ -1450,26 +1510,80 @@ CREATE TABLE IF NOT EXISTS `widgets` (
--
INSERT INTO `widgets` (`id`, `name`, `title`, `value`, `created_at`, `updated_at`) VALUES
(1, 'footer1', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(2, 'footer2', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(3, 'footer3', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(4, 'footer4', NULL, NULL, '2016-02-18 08:41:11', '2016-02-18 08:41:11'),
(5, 'side1', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(6, 'side2', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(7, 'linkedin', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(8, 'stumble', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(9, 'google', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(10, 'deviantart', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(11, 'flickr', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(12, 'skype', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(13, 'rss', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(14, 'twitter', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(15, 'facebook', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(16, 'youtube', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(17, 'vimeo', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(18, 'pinterest', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(19, 'dribbble', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12'),
(20, 'instagram', NULL, NULL, '2016-02-18 08:41:12', '2016-02-18 08:41:12');
(1, 'footer1', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(2, 'footer2', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(3, 'footer3', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(4, 'footer4', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(5, 'side1', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(6, 'side2', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(7, 'linkedin', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(8, 'stumble', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(9, 'google', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(10, 'deviantart', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(11, 'flickr', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(12, 'skype', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(13, 'rss', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(14, 'twitter', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(15, 'facebook', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(16, 'youtube', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(17, 'vimeo', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(18, 'pinterest', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(19, 'dribbble', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(20, 'instagram', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
--
-- Table structure for table `workflow_action`
--
CREATE TABLE IF NOT EXISTS `workflow_action` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`workflow_id` int(10) unsigned NOT NULL,
`condition` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`action` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `workflow_action_1` (`workflow_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `workflow_name`
--
CREATE TABLE IF NOT EXISTS `workflow_name` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` int(11) NOT NULL,
`order` int(11) NOT NULL,
`target` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_note` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `workflow_rules`
--
CREATE TABLE IF NOT EXISTS `workflow_rules` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`workflow_id` int(10) unsigned NOT NULL,
`matching_criteria` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`matching_scenario` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`matching_relation` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`matching_value` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `workflow_rules_1` (`workflow_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
--
-- Constraints for dumped tables
@@ -1610,6 +1724,18 @@ ALTER TABLE `user_assign_organization`
ADD CONSTRAINT `user_assign_organization_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `user_assign_organization_ibfk_1` FOREIGN KEY (`org_id`) REFERENCES `organization` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `workflow_action`
--
ALTER TABLE `workflow_action`
ADD CONSTRAINT `workflow_action_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `workflow_rules`
--
ALTER TABLE `workflow_rules`
ADD CONSTRAINT `workflow_rules_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;
/*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
/*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;

1173
DB/update from 1.0.6.10 to 1.0.7/Updatedatabase.sql Normal file
View File

File diff suppressed because it is too large Load Diff

2
README.md
View File

@@ -1,4 +1,4 @@
<h3>About Faveo</h3>
<h3>About Faveo</h3>
<br><img src="https://travis-ci.org/ladybirdweb/faveo-helpdesk.svg?branch=master">&nbsp;<img src="https://img.shields.io/badge/License-OSL-blue.svg">&nbsp;<a href="https://gitter.im/ladybirdweb/faveo-helpdesk" target="_blank"><img src="https://badges.gitter.im/ladybirdweb/faveo-helpdesk.svg"></a>&nbsp;<a href="https://styleci.io/repos/34716238"><img src="https://styleci.io/repos/34716238/shield" alt="StyleCI" height="19px"></a>&nbsp;<a href="http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/index.html" target="_blank"><img src="http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/grade.svg" height="20px"></a>&nbsp;<a href="https://scrutinizer-ci.com/g/ladybirdweb/faveo-helpdesk/?branch=master" target="_blank"><img src="https://scrutinizer-ci.com/g/ladybirdweb/faveo-helpdesk/badges/quality-score.png?b=master" height="20px"></a></br>
<p>Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
<br/><br/>

67
app/Exceptions/Handler.php
View File

@@ -9,6 +9,8 @@ use Illuminate\Foundation\Exceptions\Handler as ExceptionHandler;
class Handler extends ExceptionHandler
{
public $phpmailer;
/**
* A list of the exception types that should not be reported.
*
@@ -18,18 +20,6 @@ class Handler extends ExceptionHandler
'Symfony\Component\HttpKernel\Exception\HttpException',
];
/**
* Create a new controller instance.
* constructor to check
* 1. php mailer.
*
* @return void
*/
// public function __construct(PhpMailController $PhpMailController)
// {
// $this->PhpMailController = $PhpMailController;
// }
/**
* Report or log an exception.
*
@@ -54,30 +44,35 @@ class Handler extends ExceptionHandler
*/
public function render($request, Exception $e)
{
// $phpmail = new PhpMailController;
// if ($e instanceof \Tymon\JWTAuth\Exceptions\TokenExpiredException) {
// return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
// } elseif ($e instanceof \Tymon\JWTAuth\Exceptions\TokenInvalidException) {
// return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
// }
// // This is to check if the debug is true or false
// if (config('app.debug') == false) {
// // checking if the error is actually an error page or if its an system error page
// if ($this->isHttpException($e) && $e->getStatusCode() == 404) {
// return response()->view('errors.404', []);
// } else {
// // checking if the application is installed
// if (\Config::get('database.install') == 1) {
// // checking if the error log send to Ladybirdweb is enabled or not
// if (\Config::get('app.ErrorLog') == '1') {
// $this->phpmail->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => 'faveo logger', 'email' => 'faveoerrorlogger@gmail.com'], $message = ['subject' => 'Faveo downloaded from github has occured error', 'scenario' => 'error-report'], $template_variables = ['e' => $e]);
// }
// }
//
// return response()->view('errors.500', []);
// }
// }
// // returns non oops error message
//dd($e);
$phpmail = new PhpMailController();
$this->PhpMailController = $phpmail;
if ($e instanceof \Tymon\JWTAuth\Exceptions\TokenExpiredException) {
return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
} elseif ($e instanceof \Tymon\JWTAuth\Exceptions\TokenInvalidException) {
return response()->json(['message' => $e->getMessage(), 'code' => $e->getStatusCode()]);
}
// This is to check if the debug is true or false
if (config('app.debug') == false) {
// checking if the error is actually an error page or if its an system error page
if ($this->isHttpException($e) && $e->getStatusCode() == 404) {
return response()->view('errors.404', []);
} else {
// checking if the application is installed
if (\Config::get('database.install') == 1) {
// checking if the error log send to Ladybirdweb is enabled or not
if (\Config::get('app.ErrorLog') == '1') {
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => 'faveo logger', 'email' => 'faveoerrorlogger@gmail.com'], $message = ['subject' => 'Faveo downloaded from github has occured error', 'scenario' => 'error-report'], $template_variables = ['system_error' => "<pre style='background-color: #FFC7C7;/* border-color: red; */border: 1px solid red;border-radius: 3px;'> <b>Message:</b>".$e->getMessage().'<br/> <b>Code:</b>'.$e->getCode().'<br/> <b>File:</b>'.$e->getFile().'<br/> <b>Line:</b>'.$e->getLine().'</pre>']);
} catch (Exception $exx) {
}
}
}
return response()->view('errors.500', []);
}
}
// returns non oops error message
return parent::render($request, $e);
// checking if the error is related to http error i.e. page not found
if ($this->isHttpException($e)) {

5
app/Http/Controllers/Admin/helpdesk/AgentController.php
View File

@@ -107,7 +107,8 @@ class AgentController extends Controller
// fixing the user role to agent
$user->fill($request->input())->save();
// generate password and has immediately to store
$user->password = Hash::make($this->generateRandomString());
$password = $this->generateRandomString();
$user->password = Hash::make($password);
// fetching all the team details checked for this user
$requests = $request->input('team_id');
// get user id of the inserted user detail
@@ -127,7 +128,7 @@ class AgentController extends Controller
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (Exception $e) {
// returns if try fails
return redirect('agents')->with('fails', 'Some error occured while sending mail to the agent. Please check email settings and try again');
return redirect('agents')->with('fails', 'Some error occurred while sending mail to the agent. Please check email settings and try again');
}
// returns for the success case
return redirect('agents')->with('success', 'Agent Created sucessfully');

60
app/Http/Controllers/Admin/helpdesk/EmailsController.php
View File

@@ -19,8 +19,6 @@ use Crypt;
use Exception;
use Illuminate\Http\Request;
//use PhpImap\Mailbox as ImapMailbox;
/**
* ======================================
* EmailsController.
@@ -120,9 +118,14 @@ class EmailsController extends Controller
return $return_data;
}
if ($request->validate == 'on') {
$validate = '/validate-cert';
} else {
$validate = '/novalidate-cert';
}
if ($request->fetching_status == 'on') {
$imap_check = $this->getImapStream($request);
if ($imap_check == 0) {
$imap_check = $this->getImapStream($request, $validate);
if ($imap_check[0] == 0) {
return 'Incoming email connection failed';
}
$need_to_check_imap = 1;
@@ -143,17 +146,17 @@ class EmailsController extends Controller
if ($need_to_check_imap == 1 && $need_to_check_smtp == 1) {
if ($imap_check != 0 && $smtp_check != 0) {
$this->store($request);
$this->store($request, $imap_check[1]);
$return = 1;
}
} elseif ($need_to_check_imap == 1 && $need_to_check_smtp == 0) {
if ($imap_check != 0 && $smtp_check == 0) {
$this->store($request);
$this->store($request, $imap_check[1]);
$return = 1;
}
} elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 1) {
if ($imap_check == 0 && $smtp_check != 0) {
$this->store($request);
$this->store($request, null);
$return = 1;
}
} elseif ($need_to_check_imap == 0 && $need_to_check_smtp == 0) {
@@ -174,14 +177,14 @@ class EmailsController extends Controller
*
* @return type Redirect
*/
public function store($request)
public function store($request, $imap_check)
{
// dd($request);
$email = new Emails();
try {
// getConnection($request->input('email_name'), $request->input('email_address'), $request->input('email_address'))
// saving all the fields to the database
if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'sending_status', 'auto_response'))->save() == true) {
if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'fetching_encryption', 'sending_status', 'auto_response'))->save() == true) {
if ($request->fetching_status == 'on') {
$email->fetching_status = 1;
} else {
@@ -197,7 +200,12 @@ class EmailsController extends Controller
} else {
$email->auto_response = 0;
}
// fetching department value
if ($imap_check !== null) {
$email->fetching_encryption = $imap_check;
} else {
$email->fetching_encryption = $request->fetching_encryption;
}
// fetching department value
$email->department = $this->departmentValue($request->input('department'));
// fetching priority value
$email->priority = $this->priorityValue($request->input('priority'));
@@ -289,8 +297,13 @@ class EmailsController extends Controller
return $return_data;
}
// return $request;
if ($request->validate == 'on') {
$validate = '/validate-cert';
} else {
$validate = '/novalidate-cert';
}
if ($request->fetching_status == 'on') {
$imap_check = $this->getImapStream($request);
$imap_check = $this->getImapStream($request, $validate);
if ($imap_check == 0) {
return 'Incoming email connection failed';
}
@@ -425,7 +438,7 @@ class EmailsController extends Controller
*
* @return type int
*/
public function getImapStream($request)
public function getImapStream($request, $validate)
{
$fetching_status = $request->input('fetching_status');
$username = $request->input('email_address');
@@ -433,13 +446,20 @@ class EmailsController extends Controller
$protocol_id = $request->input('mailbox_protocol');
$fetching_protocol = '/'.$request->input('fetching_protocol');
$fetching_encryption = '/'.$request->input('fetching_encryption');
if ($fetching_encryption == 'none') {
$fetching_encryption = 'novalidate-cert';
if ($fetching_encryption == '/none') {
$fetching_encryption2 = '/novalidate-cert';
$mailbox_protocol = $fetching_encryption2;
$host = $request->input('fetching_host');
$port = $request->input('fetching_port');
$mailbox = '{'.$host.':'.$port.$mailbox_protocol.'}INBOX';
} else {
$mailbox_protocol = $fetching_protocol.$fetching_encryption;
$host = $request->input('fetching_host');
$port = $request->input('fetching_port');
$mailbox = '{'.$host.':'.$port.$mailbox_protocol.$validate.'}INBOX';
$mailbox_protocol = $fetching_encryption.$validate;
}
$mailbox_protocol = $fetching_protocol.$fetching_encryption;
$host = $request->input('fetching_host');
$port = $request->input('fetching_port');
$mailbox = '{'.$host.':'.$port.$mailbox_protocol.'}INBOX';
try {
$imap_stream = imap_open($mailbox, $username, $password);
} catch (\Exception $ex) {
@@ -447,9 +467,9 @@ class EmailsController extends Controller
}
$imap_stream = imap_open($mailbox, $username, $password);
if ($imap_stream) {
$return = 1;
$return = [0 => 1, 1 => $mailbox_protocol];
} else {
$return = 0;
$return = [0 => 0];
}
return $return;

3
app/Http/Controllers/Admin/helpdesk/GroupController.php
View File

@@ -139,9 +139,6 @@ class GroupController extends Controller
//Updating can_assign_ticket field
$assignTicket = $request->Input('can_assign_ticket');
$var->can_assign_ticket = $assignTicket;
//Updating can_trasfer_ticket field
$trasferTicket = $request->Input('can_trasfer_ticket');
$var->can_trasfer_ticket = $trasferTicket;
//Updating can_delete_ticket field
$deleteTicket = $request->Input('can_delete_ticket');
$var->can_delete_ticket = $deleteTicket;

109
app/Http/Controllers/Admin/helpdesk/SettingsController.php
View File

@@ -27,9 +27,11 @@ use App\Model\helpdesk\Utility\Date_time_format;
use App\Model\helpdesk\Utility\Time_format;
use App\Model\helpdesk\Utility\Timezones;
// classes
use DB;
use Exception;
use Illuminate\Http\Request;
use Input;
use Lang;
/**
* SettingsController.
@@ -76,7 +78,7 @@ class SettingsController extends Controller
/* Direct to Company Settings Page */
return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -110,10 +112,31 @@ class SettingsController extends Controller
return redirect('getcompany')->with('success', 'Company Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* function to delete system logo.
*
* @return type string
*/
public function deleteLogo()
{
$path = $_GET['data1']; //get file path of logo image
if (!unlink($path)) {
return 'false';
} else {
$companys = Company::where('id', '=', 1)->first();
$companys->logo = null;
$companys->use_logo = '0';
$companys->save();
return 'true';
}
// return $res;
}
/**
* get the form for System setting page.
*
@@ -138,7 +161,7 @@ class SettingsController extends Controller
/* Direct to System Settings Page */
return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -164,7 +187,7 @@ class SettingsController extends Controller
return redirect('getsystem')->with('success', 'System Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
@@ -190,7 +213,7 @@ class SettingsController extends Controller
/* Direct to Ticket Settings Page */
return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -225,7 +248,7 @@ class SettingsController extends Controller
return redirect('getticket')->with('success', 'Ticket Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
@@ -250,7 +273,7 @@ class SettingsController extends Controller
/* Direct to Email Settings Page */
return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -271,8 +294,8 @@ class SettingsController extends Controller
/* fill the values to email table */
$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
/* insert checkboxes to database */
$emails->email_fetching = $request->input('email_fetching');
$emails->notification_cron = $request->input('notification_cron');
// $emails->email_fetching = $request->input('email_fetching');
// $emails->notification_cron = $request->input('notification_cron');
$emails->all_emails = $request->input('all_emails');
$emails->email_collaborator = $request->input('email_collaborator');
$emails->strip = $request->input('strip');
@@ -283,7 +306,65 @@ class SettingsController extends Controller
return redirect('getemail')->with('success', 'Email Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
/**
* get the form for cron job setting page.
*
* @param type Email $email
* @param type Template $template
* @param type Emails $email1
*
* @return type Response
*/
public function getSchedular(Email $email, Template $template, Emails $email1)
{
// try {
/* fetch the values of email from Email table */
$emails = $email->whereId('1')->first();
/* Fetch the values from Template table */
$templates = $template->get();
/* Fetch the values from Emails table */
$emails1 = $email1->get();
return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1'));
// } catch {
// }
}
/**
* Update the specified resource in storage for cron job.
*
* @param type Email $email
* @param type EmailRequest $request
*
* @return type Response
*/
public function postSchedular(Email $email, Template $template, Emails $email1, Request $request)
{
// dd($request);
try {
/* fetch the values of email request */
$emails = $email->whereId('1')->first();
if ($request->email_fetching) {
$emails->email_fetching = $request->email_fetching;
} else {
$emails->email_fetching = 0;
}
if ($request->notification_cron) {
$emails->notification_cron = $request->notification_cron;
} else {
$emails->notification_cron = 0;
}
$emails->save();
/* redirect to Index page with Success Message */
return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('job-scheduler')->with('fails', Lang::get('lang.job-scheduler-error').'<li>'.$e->getMessage().'</li>');
}
}
@@ -353,7 +434,7 @@ class SettingsController extends Controller
/* Direct to Responder Settings Page */
return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -383,7 +464,7 @@ class SettingsController extends Controller
return redirect('getresponder')->with('success', 'Responder Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}
@@ -402,7 +483,7 @@ class SettingsController extends Controller
/* Direct to Alert Settings Page */
return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->errorInfo[2]);
return redirect()->back()->with('fails', $e->getMessage());
}
}
@@ -471,7 +552,7 @@ class SettingsController extends Controller
return redirect('getalert')->with('success', 'Alert Updated Successfully');
} catch (Exception $e) {
/* redirect to Index page with Fails Message */
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->errorInfo[2].'</li>');
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>');
}
}

2
app/Http/Controllers/Admin/helpdesk/TemplateController.php
View File

@@ -324,7 +324,7 @@ class TemplateController extends Controller
return redirect('getdiagno')->with('fails', 'Please provide E-mail address !');
}
// sending mail via php mailer
$mail = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['email' => $email], $message = ['subject' => 'Checking the connection', 'scenario' => 'error-report', 'content' => 'Email Received Successfully'], $template_variables = ['system_error' => 'hello']);
$mail = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['email' => $email], $message = ['subject' => 'Checking the connection', 'scenario' => 'error-report', 'content' => 'Email Received Successfully'], $template_variables = ['system_error' => 'Email Received Successfully']);
if ($mail == null) {
return redirect('getdiagno')->with('fails', 'Please check your E-mail settings. Unable to send mails');

456
app/Http/Controllers/Admin/helpdesk/WorkflowController.php Normal file
View File

@@ -0,0 +1,456 @@
<?php
namespace App\Http\Controllers\Admin\helpdesk;
// controller
use App\Http\Controllers\Agent\helpdesk\TicketController;
use App\Http\Controllers\Controller;
// request
use App\Http\Requests\helpdesk\WorkflowCreateRequest;
use App\Http\Requests\helpdesk\WorkflowUpdateRequest;
use App\Model\helpdesk\Agent\Department;
// model
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Workflow\WorkflowAction;
use App\Model\helpdesk\Workflow\WorkflowName;
use App\Model\helpdesk\Workflow\WorkflowRules;
use App\User;
use Datatable;
//classes
use Exception;
use Illuminate\Http\Request;
/**
* WorkflowController
* In this controller in the CRUD function for all the workflow applied in faveo.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class WorkflowController extends Controller
{
/**
* Create a new controller instance.
* constructor to check
* 1. authentication
* 2. user roles
* 3. roles must be agent.
*
* @return void
*/
public function __construct()
{
// checking authentication
$this->middleware('auth');
// checking admin roles
$this->middleware('roles');
}
/**
* Display a listing of all the workflow.
*
* @return type
*/
public function index()
{
try {
return view('themes.default1.admin.helpdesk.manage.workflow.index');
} catch (Exception $e) {
return view('404');
}
}
/**
* List of all the workflow in the system.
*
* @return type
*/
public function workFlowList()
{
// returns chumper datatable
return Datatable::collection(WorkflowName::All())
/* searcable column name */
->searchColumns('name')
/* order column name and description */
->orderColumns('name')
/* add column name */
->addColumn('name', function ($model) {
return $model->name;
})
/* add column status */
->addColumn('status', function ($model) {
if ($model->status == 1) {
return 'Active';
} elseif ($model->status == 0) {
return 'Disabled';
}
})
/* add column order */
->addColumn('order', function ($model) {
return $model->order;
})
/* add column rules */
->addColumn('rules', function ($model) {
$rules = WorkflowRules::where('workflow_id', '=', $model->id)->count();
return $rules;
})
/* add column target */
->addColumn('target', function ($model) {
$target = $model->target;
$target1 = explode('-', $target);
if ($target1[0] == 'A') {
if ($target1[1] == 0) {
return 'Any';
} elseif ($target1[1] == 1) {
return 'Web Forms';
} elseif ($target1[1] == 2) {
return 'Email';
} elseif ($target1[1] == 4) {
return 'API';
}
} elseif ($target1[0] == 'E') {
$emails = Emails::where('id', '=', $target1[1])->first();
return $emails->email_address;
}
})
/* add column created */
->addColumn('Created', function ($model) {
return TicketController::usertimezone($model->created_at);
})
/* add column updated */
->addColumn('Updated', function ($model) {
return TicketController::usertimezone($model->updated_at);
})
/* add column action */
->addColumn('Actions', function ($model) {
$confirmation = 'Are you sure?';
return "<a class='btn btn-info btn-xs btn-flat' href='".route('workflow.edit', $model->id)."'><i class='fa fa-edit text-black'></i> Edit</a> <a class='btn btn-danger btn-xs btn-flat' href='".route('workflow.delete', $model->id)."'><i class='fa fa-trash text-black'></i> Delete</a>";
})
->make();
}
/**
* Show the form for creating a new workflow.
*
* @return type Response
*/
public function create(Emails $emails)
{
// dd($emails);
foreach ($emails->lists('email_address', 'id') as $key => $email) {
$email_data["E-$key"] = $email;
}
// dd($email_data);
// dd($emails->lists('email_address' , 'id'));
$emails = $email_data;
try {
// $emails = $emails->get();
return view('themes.default1.admin.helpdesk.manage.workflow.create', compact('emails'));
} catch (Exception $e) {
return view('404');
}
}
/**
* Store a new workflow in to the system.
*
* @param \App\Http\Requests\helpdesk\WorkflowCreateRequest $request
*
* @return type view
*/
public function store(WorkflowCreateRequest $request)
{
//dd($request);
try {
// store a new workflow credentials in to the system
$workflow_name = new WorkflowName();
$workflow_name->name = $request->name;
$workflow_name->status = $request->status;
$workflow_name->order = $request->execution_order;
$workflow_name->target = $request->target_channel;
$workflow_name->internal_note = $request->internal_note;
$workflow_name->save();
$rules = $request->rule;
$actions = $request->action;
// store workflow rules into the system
foreach ($rules as $rule) {
$workflow_rule = new WorkflowRules();
$workflow_rule->workflow_id = $workflow_name->id;
$workflow_rule->matching_scenario = $rule['a'];
$workflow_rule->matching_relation = $rule['b'];
$workflow_rule->matching_value = $rule['c'];
$workflow_rule->save();
}
// store a new workflow action into the system
foreach ($actions as $action) {
$workflow_action = new WorkflowAction();
$workflow_action->workflow_id = $workflow_name->id;
$workflow_action->condition = $action['a'];
$workflow_action->action = $action['b'];
$workflow_action->save();
}
return redirect('workflow')->with('success', 'Workflow Created Successfully');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Editing the details of the banned users.
*
* @param type $id
* @param User $ban
*
* @return type Response
*/
public function edit($id, WorkflowName $work_flow_name, Emails $emails, WorkflowRules $workflow_rule, WorkflowAction $workflow_action)
{
try {
$emails = $emails->get();
$workflow = $work_flow_name->whereId($id)->first();
$workflow_rules = $workflow_rule->whereWorkflow_id($id)->get();
$workflow_actions = $workflow_action->whereWorkflow_id($id)->get();
return view('themes.default1.admin.helpdesk.manage.workflow.edit', compact('id', 'workflow', 'emails', 'workflow_rules', 'workflow_actions'));
} catch (Exception $e) {
return view('404');
}
}
/**
* Update ticket workflow.
*
* @param type $id
* @param \App\Http\Requests\helpdesk\WorkflowUpdateRequest $request
*
* @return type view
*/
public function update($id, WorkflowUpdateRequest $request)
{
try {
// store a new workflow credentials in to the system
$workflow_name = WorkflowName::whereId($id)->first();
$workflow_name->name = $request->name;
$workflow_name->status = $request->status;
$workflow_name->order = $request->execution_order;
$workflow_name->target = $request->target_channel;
$workflow_name->internal_note = $request->internal_note;
$workflow_name->save();
$rules = $request->rule;
$actions = $request->action;
// removing old foreign values to insert an updated one
WorkflowAction::where('workflow_id', '=', $id)->delete();
WorkflowRules::where('workflow_id', '=', $id)->delete();
// update workflow rules into the system
foreach ($rules as $rule) {
$workflow_rule = new WorkflowRules();
$workflow_rule->workflow_id = $workflow_name->id;
$workflow_rule->matching_scenario = $rule['a'];
$workflow_rule->matching_relation = $rule['b'];
$workflow_rule->matching_value = $rule['c'];
$workflow_rule->save();
}
// update workflow action into the system
foreach ($actions as $action) {
$workflow_action = new WorkflowAction();
$workflow_action->workflow_id = $workflow_name->id;
$workflow_action->condition = $action['a'];
$workflow_action->action = $action['b'];
$workflow_action->save();
}
return redirect('workflow')->with('success', 'Workflow Updated Successfully');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* function to delete workflow.
*
* @param type $id
*/
public function destroy($id)
{
try {
// remove all the contents of workflow
$workflow_action = WorkflowAction::where('workflow_id', '=', $id)->delete();
$workflow_rules = WorkflowRules::where('workflow_id', '=', $id)->delete();
$workflow = WorkflowName::whereId($id)->delete();
return redirect('workflow')->with('success', 'Workflow Deleted Successfully');
} catch (Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* function to select action.
*
* @param type $id
* @param \Illuminate\Http\Request $request
*
* @return type void
*/
public function selectAction($id, Request $request)
{
if ($request->option == 'reject') {
return $this->rejectTicket($id);
} elseif ($request->option == 'department') {
return $this->department($id);
} elseif ($request->option == 'priority') {
return $this->priority($id);
} elseif ($request->option == 'sla') {
return $this->slaPlan($id);
} elseif ($request->option == 'team') {
return $this->assignTeam($id);
} elseif ($request->option == 'agent') {
return $this->assignAgent($id);
} elseif ($request->option == 'helptopic') {
return $this->helptopic($id);
} elseif ($request->option == 'status') {
return $this->ticketStatus($id);
}
}
/**
* function to reject ticket.
*
* @return string
*/
public function rejectTicket($id)
{
$var = '<input type="hidden" name="action['.$id.'][b]" class="form-control" value="reject"><span text-red>Reject</span> ';
return $var;
}
/**
* function to return deprtment select option.
*
* @return type string
*/
public function department($id)
{
$departments = Department::all();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($departments as $department) {
$var .= "<option value='".$department->id."'>".$department->name.'</option>';
}
$var .= '</select>';
return $var;
}
/**
* function to return the priority select option.
*
* @return type string
*/
public function priority($id)
{
$priorities = Ticket_Priority::all();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($priorities as $priority) {
$var .= "<option value='".$priority->priority_id."'>".$priority->priority_desc.'</option>';
}
$var .= '</select>';
return $var;
}
/**
* function to return the slaplan select option.
*
* @return type string
*/
public function slaPlan($id)
{
$sla_plans = Sla_plan::where('status', '=', 1)->get();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($sla_plans as $sla_plan) {
$var .= "<option value='".$sla_plan->id."'>".$sla_plan->grace_period.'</option>';
}
$var .= '</select>';
return $var;
}
/**
* function to get system team select option.
*
* @return type string
*/
public function assignTeam($id)
{
$teams = Teams::where('status', '=', 1)->get();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($teams as $team) {
$var .= "<option value='".$team->id."'>".$team->name.'</option>';
}
$var .= '</select>';
return $var;
}
/**
* function to get system agents select option.
*
* @return type string
*/
public function assignAgent($id)
{
$users = User::where('role', '!=', 'user')->where('active', '=', 1)->get();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($users as $user) {
$var .= "<option value='".$user->id."'>".$user->first_name.' '.$user->last_name.'</option>';
}
$var .= '</select>';
return $var;
}
/**
* function to get the helptopic select option.
*
* @return type string
*/
public function helptopic($id)
{
$help_topics = Help_topic::where('status', '=', 1)->get();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($help_topics as $help_topic) {
$var .= "<option value='".$help_topic->id."'>".$help_topic->topic.'</option>';
}
$var .= '</select>';
return $var;
}
/**
* function to get the select option to choose the ticket status.
*
* @return type string
*/
public function ticketStatus($id)
{
$ticket_status = Ticket_Status::all();
$var = "<select name='action[".$id."][b]' class='form-control' required>";
foreach ($ticket_status as $status) {
$var .= "<option value='".$status->id."'>".$status->name.'</option>';
}
$var .= '</select>';
return $var;
}
}

13
app/Http/Controllers/Agent/helpdesk/MailController.php
View File

@@ -35,9 +35,9 @@ class MailController extends Controller
*
* @param type TicketController $TicketController
*/
public function __construct(TicketController $TicketController)
public function __construct(TicketWorkflowController $TicketWorkflowController)
{
$this->TicketController = $TicketController;
$this->TicketWorkflowController = $TicketWorkflowController;
}
/**
@@ -76,6 +76,9 @@ class MailController extends Controller
$protocol_value = $e_mail->mailbox_protocol;
$get_mailboxprotocol = MailboxProtocol::where('id', '=', $protocol_value)->first();
$protocol = $get_mailboxprotocol->value;
} elseif ($e_mail->fetching_encryption == '/none') {
$fetching_encryption2 = '/novalidate-cert';
$protocol = $fetching_encryption2;
} else {
if ($e_mail->fetching_protocol) {
$fetching_protocol = '/'.$e_mail->fetching_protocol;
@@ -83,7 +86,7 @@ class MailController extends Controller
$fetching_protocol = '';
}
if ($e_mail->fetching_encryption) {
$fetching_encryption = '/'.$e_mail->fetching_encryption;
$fetching_encryption = $e_mail->fetching_encryption;
} else {
$fetching_encryption = '';
}
@@ -130,7 +133,9 @@ class MailController extends Controller
$assign = $get_helptopic->auto_assign;
$form_data = null;
$result = $this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data, $auto_response);
$team_assign = null;
$ticket_status = null;
$result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
// dd($result);
if ($result[1] == true) {
$ticket_table = Tickets::where('ticket_number', '=', $result[0])->first();

25
app/Http/Controllers/Agent/helpdesk/NotificationController.php
View File

@@ -76,6 +76,10 @@ class NotificationController extends Controller
$view = View::make('emails.notifications.admin', ['company' => $company, 'name' => $user_name]);
$contents = $view->render();
$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
// \Mail::send('emails.notifications.admin', ['company' => $company, 'name' => $user_name], function ($message) use ($email, $user_name, $company) {
// $message->to($email, $user_name)->subject($company.' Daily Report ');
// });
}
}
@@ -99,6 +103,10 @@ class NotificationController extends Controller
$view = View::make('emails.notifications.manager', ['company' => $company, 'name' => $user_name]);
$contents = $view->render();
$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
// \Mail::send('emails.notifications.manager', ['company' => $company, 'name' => $user_name, 'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message) use ($email, $user_name, $company, $dept_name) {
// $message->to($email, $user_name)->subject($company.' Daily Report for department manager of '.$dept_name.' department.');
// });
}
}
}
@@ -124,6 +132,10 @@ class NotificationController extends Controller
$view = View::make('emails.notifications.lead', ['company' => $company, 'name' => $user_name]);
$contents = $view->render();
$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
// \Mail::send('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id], function ($message) use ($email, $user_name, $company, $team_name) {
// $message->to($email, $user_name)->subject($company.' Daily Report for Team Lead of team '.$team_name);
// });
}
}
}
@@ -145,6 +157,10 @@ class NotificationController extends Controller
$view = View::make('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => $user->id]);
$contents = $view->render();
$this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Daily Report', 'scenario' => null, 'body' => $contents]);
// \Mail::send('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => 1], function ($message) use ($email, $user_name, $company) {
// $message->to($email, $user_name)->subject($company.' Daily Report for Agents');
// });
}
}
@@ -166,4 +182,13 @@ class NotificationController extends Controller
return $company;
}
// // testing
// public function test(){
// $email = "sujit.prasad@ladybirdweb.com";
// $user_name = "sujit prasad";
// \Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) {
// $message->to($email, $user_name)->subject('testing reporting');
// });
// }
}

261
app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php
View File

@@ -8,18 +8,11 @@ use App\Http\Controllers\Controller;
// requests
// models
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\User;
use Auth;
use DB;
// classes
use Illuminate\support\Collection;
use Input;
use UTC;
use Ttable;
/**
* TicketController2.
@@ -67,89 +60,7 @@ class Ticket2Controller extends Controller
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = '(no subject)';
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = '&nbsp;<i class="fa fa-users"></i>';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = '&nbsp;<i class="fa fa-paperclip"></i>';
} else {
$attachString = '';
}
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "<span style='color:#508983'>".$from->user_name.'</span>';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "<span style='color:".$rep."'>".$username.'</span>';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "<span style='color:red'>Unassigned</span>";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
return Ttable::getTable($tickets);
}
/**
@@ -180,89 +91,7 @@ class Ticket2Controller extends Controller
$tickets = Tickets::where('status', '=', '2')->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = '(no subject)';
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = '&nbsp;<i class="fa fa-users"></i>';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = '&nbsp;<i class="fa fa-paperclip"></i>';
} else {
$attachString = '';
}
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "<span style='color:#508983'>".$from->user_name.'</span>';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "<span style='color:".$rep."'>".$username.'</span>';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "<span style='color:red'>Usernassigned</span>";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
return Ttable::getTable($tickets);
}
/**
@@ -298,88 +127,6 @@ class Ticket2Controller extends Controller
$tickets = Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = '(no subject)';
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = '&nbsp;<i class="fa fa-users"></i>';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = '&nbsp;<i class="fa fa-paperclip"></i>';
} else {
$attachString = '';
}
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "<span style='color:#508983'>".$from->user_name.'</span>';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "<span style='color:".$rep."'>".$username.'</span>';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "<span style='color:red'>Usernassigned</span>";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
return Ttable::getTable($tickets);
}
}

934
app/Http/Controllers/Agent/helpdesk/TicketController.php
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510
app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php Normal file
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@@ -0,0 +1,510 @@
<?php
namespace App\Http\Controllers\Agent\helpdesk;
// controllers
use App\Http\Controllers\Controller;
// models
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Workflow\WorkflowAction;
use App\Model\helpdesk\Workflow\WorkflowName;
use App\Model\helpdesk\Workflow\WorkflowRules;
use App\User;
/**
* TicketWorkflowController.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class TicketWorkflowController extends Controller
{
/**
* constructor
* Create a new controller instance.
*
* @param type TicketController $TicketController
*/
public function __construct(TicketController $TicketController)
{
$this->TicketController = $TicketController;
}
/**
* This is the core function from where the workflow is applied.
*
* @return type response
*/
public function workflow($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
{
$contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
$ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
// get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
$workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows as $workflow) {
// checking if any workflow defined in the system
if ($workflow) {
// get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
}
}
}
}
}
if ($source == 1) {
// get all the workflow which are applied to ticket generated via webforms and in ascending order
$workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows_webs as $workflows_web) {
if ($workflows_web) {
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
if ($worklfow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
}
}
}
}
}
}
}
if ($source == 2) {
// get all the workflow which are applied to ticket generated via emails and in ascending order
$workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows_emails as $workflows_email) {
if ($workflows_email) {
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
if ($worklfow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
}
}
}
}
}
}
}
if ($source == 4) {
// get all the workflow which are applied to ticket generated via API and in ascending order
$workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
foreach ($workflows_apis as $workflows_api) {
if ($workflows_api) {
$worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
foreach ($worklfow_rules as $worklfow_rule) {
if ($worklfow_rule) {
// checking for the workflow rules to which workflow rule type it is
if ($worklfow_rule->matching_scenario == 'email') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'email_name') {
if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'subject') {
if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
} elseif ($worklfow_rule->matching_scenario == 'message') {
if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
}
}
}
}
}
}
}
if ($ticket_settings_details['reject'] == true) {
return ['0' => false, '1' => false];
} else {
$create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);
return $create_ticket;
}
}
/**
* function to check the rules applied to the ticket workflow.
*
* @param type $to_check
* @param type $condition
* @param type $statement
*
* @return type boolean
*/
public function checkRuleCondition($to_check, $condition, $statement)
{
if ($condition == 'equal') {
$return = $this->checkEqual($statement, $to_check);
} elseif ($condition == 'not_equal') {
$return = $this->checkNotEqual($statement, $to_check);
} elseif ($condition == 'contains') {
$return = $this->checkContains($statement, $to_check);
} elseif ($condition == 'dn_contain') {
$return = $this->checkDoNotContain($statement, $to_check);
} elseif ($condition == 'starts') {
$return = $this->checkStarts($statement, $to_check);
} elseif ($condition == 'ends') {
$return = $this->checkEnds($statement, $to_check);
}
// elseif($condition == 'match') {
//
// } elseif($condition == 'not_match') {
//
// }
return $return;
}
/**
* function to check if the equal functions are applied.
*
* @param type $statement
* @param type $to_check
*
* @return bool
*/
public function checkEqual($statement, $to_check)
{
if ($statement == $to_check) {
return true;
} else {
return false;
}
}
/**
* function to check if the not-equal functions are applied.
*
* @param type $statement
* @param type $to_check
*
* @return bool
*/
public function checkNotEqual($statement, $to_check)
{
if ($statement != $to_check) {
return true;
} else {
return false;
}
}
/**
* function to check if the contains functions are applied.
*
* @param type $statement
* @param type $to_check
*
* @return bool
*/
public function checkContains($statement, $to_check)
{
if (strpos($to_check, $statement) !== false) {
return true;
} else {
return false;
}
}
/**
* function to check if the do not contain functions are applied.
*
* @param type $statement
* @param type $to_check
*
* @return bool
*/
public function checkDoNotContain($statement, $to_check)
{
if (strpos($to_check, $statement) == false) {
return true;
} else {
return false;
}
}
/**
* function to check if the start functions are applied.
*
* @param type $statement
* @param type $to_check
*
* @return bool
*/
public function checkStarts($statement, $to_check)
{
if (substr($to_check, 0, strlen($statement)) == $statement) {
return true;
} else {
return false;
}
}
/**
* function to check if the ends functions are applied.
*
* @param type $statement
* @param type $to_check
*
* @return bool
*/
public function checkEnds($statement, $to_check)
{
$to_check = strip_tags($to_check);
if (substr($to_check, -strlen($statement)) == $statement) {
return true;
} else {
return false;
}
}
// function startsWith($to_check, $statement) {
// // search backwards starting from haystack length characters from the end
// return $statement === "" || strrpos($to_check, $statement, -strlen($to_check)) !== false;
// }
// function endsWith($to_check, $statement) {
// // search forward starting from end minus needle length characters
// return $statement === "" || (($temp = strlen($to_check) - strlen($statement)) >= 0 && strpos($to_check, $statement, $temp) !== false);
// }
/**
* function to apply the action to a ticket.
*
* @param type $workflow_id
* @param type $ticket_settings_details
*
* @return type array
*/
public function applyActionCondition($workflow_id, $ticket_settings_details)
{
$workflow_actions = WorkflowAction::where('workflow_id', '=', $workflow_id)->get();
foreach ($workflow_actions as $workflow_action) {
if ($workflow_action->condition == 'reject') {
$ticket_settings_details = $this->rejectTicket($ticket_settings_details);
} elseif ($workflow_action->condition == 'department') {
$ticket_settings_details = $this->changeDepartment($workflow_action, $ticket_settings_details);
} elseif ($workflow_action->condition == 'priority') {
$ticket_settings_details = $this->changePriority($workflow_action, $ticket_settings_details);
} elseif ($workflow_action->condition == 'sla') {
$ticket_settings_details = $this->changeSla($workflow_action, $ticket_settings_details);
} elseif ($workflow_action->condition == 'team') {
$ticket_settings_details = $this->changeTeam($workflow_action, $ticket_settings_details);
} elseif ($workflow_action->condition == 'agent') {
$ticket_settings_details = $this->changeAgent($workflow_action, $ticket_settings_details);
} elseif ($workflow_action->condition == 'helptopic') {
$ticket_settings_details = $this->changeHelptopic($workflow_action, $ticket_settings_details);
} elseif ($workflow_action->condition == 'status') {
$ticket_settings_details = $this->changeStatus($workflow_action, $ticket_settings_details);
}
}
return $ticket_settings_details;
}
/**
* function to reject ticket.
*
* @param array $ticket_settings_details
*
* @return type array
*/
public function rejectTicket($ticket_settings_details)
{
$ticket_settings_details['reject'] = true;
return $ticket_settings_details;
}
/**
* function to change the department of a ticket.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changeDepartment($workflow_action, $ticket_settings_details)
{
$dept = Department::where('id', '=', $workflow_action->action)->first();
if ($dept == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['dept'] = $dept->id;
return $ticket_settings_details;
}
}
/**
* function to change the priority of a ticket.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changePriority($workflow_action, $ticket_settings_details)
{
$priority = Ticket_Priority::where('priority_id', '=', $workflow_action->action)->first();
if ($priority == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['priority'] = $priority->priority_id;
return $ticket_settings_details;
}
}
/**
* function to change the SLA of a ticket.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changeSla($workflow_action, $ticket_settings_details)
{
$sla_plan = Sla_plan::where('id', '=', $workflow_action->action)->first();
if ($sla_plan == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['sla'] = $sla_plan->id;
return $ticket_settings_details;
}
}
/**
* function to assign tean to a ticket.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changeTeam($workflow_action, $ticket_settings_details)
{
$team = Teams::where('id', '=', $workflow_action->action)->first();
if ($team == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['team'] = $team->id;
return $ticket_settings_details;
}
}
/**
* function to assing a ticket to an agent.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changeAgent($workflow_action, $ticket_settings_details)
{
$agent = User::where('id', '=', $workflow_action->action)->where('role', '!=', 'user')->first();
if ($agent == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['assign'] = $agent->id;
return $ticket_settings_details;
}
}
/**
* function to change the helptopic of a ticket.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changeHelptopic($workflow_action, $ticket_settings_details)
{
$help_topic = Help_topic::where('id', '=', $workflow_action->action)->first();
if ($help_topic == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['help_topic'] = $help_topic->id;
return $ticket_settings_details;
}
}
/**
* function to change the status of a ticket.
*
* @param type $workflow_action
* @param type $ticket_settings_details
*
* @return type array
*/
public function changeStatus($workflow_action, $ticket_settings_details)
{
$status = Ticket_Status::where('id', '=', $workflow_action->action)->first();
if ($status == null) {
return $ticket_settings_details;
} else {
$ticket_settings_details['status'] = $status->id;
return $ticket_settings_details;
}
}
}

3
app/Http/Controllers/Agent/kb/SettingsController.php
View File

@@ -2,7 +2,8 @@
namespace App\Http\Controllers\Agent\kb;
// Controllersuse App\Http\Controllers\Agent\helpdesk\TicketController;
// Controllers
use App\Http\Controllers\Agent\helpdesk\TicketController;
use App\Http\Controllers\Controller;
// Request
use App\Http\Requests\kb\ProfilePassword;

315
app/Http/Controllers/Api/v1/ApiController.php
View File

@@ -60,9 +60,12 @@ class ApiController extends Controller
$this->middleware('jwt.auth');
$this->middleware('api', ['except' => 'GenerateApiKey']);
$user = \JWTAuth::parseToken()->authenticate();
$this->user = $user;
try {
$user = \JWTAuth::parseToken()->authenticate();
$this->user = $user;
} catch (\Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
} catch (\Tymon\JWTAuth\Exceptions\JWTException $e) {
}
$ticket = new TicketController();
$this->ticket = $ticket;
@@ -82,6 +85,9 @@ class ApiController extends Controller
$faveoUser = new User();
$this->faveoUser = $faveoUser;
$faveoUser = new User();
$this->user = $faveoUser;
$team = new Teams();
$this->team = $team;
@@ -138,18 +144,23 @@ class ApiController extends Controller
$helptopic = $this->request->input('helptopic');
$sla = $this->request->input('sla');
$priority = $this->request->input('priority');
$headers = $this->request->input('headers');
$header = $this->request->input('cc');
$dept = $this->request->input('dept');
$assignto = $this->request->input('assignto');
$form_data = $this->request->input('form_data');
$source = $this->request->input('source');
$attach = $this->request->input('attachments');
$headers = [];
if ($header) {
$headers = explode(',', $header);
}
//return $headers;
/*
* return s ticket number
*/
$response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
//return $response;
/*
* return ticket details
*/
@@ -166,7 +177,8 @@ class ApiController extends Controller
} catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
return response()->json(compact('error'))
->header('Authenticate: xBasic realm', 'fake');
}
}
@@ -303,6 +315,7 @@ class ApiController extends Controller
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
@@ -346,7 +359,8 @@ class ApiController extends Controller
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
@@ -390,7 +404,8 @@ class ApiController extends Controller
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
@@ -516,7 +531,8 @@ class ApiController extends Controller
$search = $this->request->input('search');
$result = $this->faveoUser->where('first_name', 'like', '%'.$search.'%')->orWhere('last_name', 'like', '%'.$search.'%')->orWhere('user_name', 'like', '%'.$search.'%')->orWhere('email', 'like', '%'.$search.'%')->get();
return response()->json(compact('result'));
return response()->json(compact('result'))
->header('X-Header-One', 'Header Value');
} catch (Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
@@ -526,7 +542,9 @@ class ApiController extends Controller
} catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
return response()->json(compact('error'))
->header('X-Header-One', 'Header Value');
}
}
@@ -538,26 +556,16 @@ class ApiController extends Controller
public function getCustomersWith()
{
try {
$users = $this->faveoUser->select('id', 'user_name', 'first_name', 'last_name', 'email', 'phone_number', 'profile_pic')->where('role', 'user')->get();
$result = [];
foreach ($users as $key => $user) {
$result[$key]['id'] = $user->id;
$result[$key]['user_name'] = $user->user_name;
$result[$key]['first_name'] = $user->first_name;
$result[$key]['last_name'] = $user->last_name;
$result[$key]['email'] = $user->email;
$result[$key]['phone_number'] = $user->phone_number;
if ($user->profile_pic) {
$path = 'lb-faveo/media/profilepic/'.$user->profile_pic;
} else {
$path = \Gravatar::src($user->email);
}
$result[$key]['picture'] = $path;
}
$result = $this->createPagination($result, 10);
//dd($result);
//$result->toJson();
return $result->toJson();
$users = $this->user
->leftJoin('user_assign_organization', 'user_assign_organization.user_id', '=', 'users.id')
->leftJoin('organization', 'organization.id', '=', 'user_assign_organization.org_id')
->where('role', 'user')
->select('users.id', 'user_name', 'first_name', 'last_name', 'email', 'phone_number', 'users.profile_pic', 'organization.name AS company', 'users.active')
->paginate(10)
->toJson();
//dd($users);
return $users;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
@@ -567,7 +575,8 @@ class ApiController extends Controller
} catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
return response()->json(compact('error'))
->header('Authenticate: xBasic realm', 'fake');
}
}
@@ -654,9 +663,14 @@ class ApiController extends Controller
return response()->json(compact('error'));
}
$id = $this->request->input('id');
$result = $this->thread->where('ticket_id', $id)->get();
$result = $this->user
->leftjoin('ticket_thread', 'ticket_thread.user_id', '=', 'users.id')
->select('ticket_thread.id', 'ticket_id', 'user_id', 'poster', 'source', 'title', 'body', 'is_internal', 'format', 'ip_address', 'ticket_thread.created_at', 'ticket_thread.updated_at', 'users.first_name', 'users.last_name', 'users.user_name', 'users.email', 'users.profile_pic')
->where('ticket_id', $id)
->get()
->toJson();
return response()->json(compact('result'));
return $result;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
@@ -689,6 +703,10 @@ class ApiController extends Controller
}
$url = $this->request->input('url');
if (!str_is('*/', $url)) {
$url = str_finish($url, '/');
}
$url = $url.'/api/v1/helpdesk/check-url?api_key='.$this->request->input('api_key').'&token='.\Config::get('app.token');
$result = $this->CallGetApi($url);
//dd($result);
@@ -903,7 +921,7 @@ class ApiController extends Controller
public function getTickets()
{
try {
$tickets = $this->model->paginate(10);
$tickets = $this->model->orderBy('created_at', 'desc')->paginate(10);
$tickets->toJson();
return $tickets;
@@ -938,7 +956,8 @@ class ApiController extends Controller
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
@@ -946,9 +965,9 @@ class ApiController extends Controller
return $inbox;
} catch (\Exception $ex) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
$error = $ex->getMessage();
$line = $ex->getLine();
$file = $ex->getFile();
return response()->json(compact('error', 'file', 'line'));
} catch (\TokenExpiredException $e) {
@@ -1012,7 +1031,8 @@ class ApiController extends Controller
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
@@ -1032,7 +1052,7 @@ class ApiController extends Controller
}
}
public function getMyTickets()
public function getMyTicketsAgent()
{
try {
$v = \Validator::make($this->request->all(), [
@@ -1045,7 +1065,58 @@ class ApiController extends Controller
}
$id = $this->request->input('user_id');
if ($this->user->where('id', $id)->first()->role == 'user') {
$error = 'This user is not an Aget or Admin';
$error = 'This user is not an Agent or Admin';
return response()->json(compact('error'));
}
$result = $this->user->join('tickets', function ($join) use ($id) {
$join->on('users.id', '=', 'tickets.assigned_to')
->where('user_id', '=', $id);
})
->join('department', 'department.id', '=', 'tickets.dept_id')
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
->join('ticket_thread', function ($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
->toJson();
return $result;
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
} catch (\TokenExpiredException $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
}
public function getMyTicketsUser()
{
try {
$v = \Validator::make($this->request->all(), [
'user_id' => 'required|exists:users,id',
]);
if ($v->fails()) {
$error = $v->errors();
return response()->json(compact('error'));
}
$id = $this->request->input('user_id');
if ($this->user->where('id', $id)->first()->role == 'admin' || $this->user->where('id', $id)->first()->role == 'agent') {
$error = 'This is not a client';
return response()->json(compact('error'));
}
@@ -1062,10 +1133,12 @@ class ApiController extends Controller
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('title');
})
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
->select('ticket_number', 'tickets.id', 'title', 'ticket_status.name as ticket_status_name')
->orderBy('ticket_thread.updated_at', 'desc')
->groupby('tickets.id')
->distinct()
->paginate(10)
->get()
// ->paginate(10)
->toJson();
return $result;
@@ -1143,4 +1216,160 @@ class ApiController extends Controller
return response()->json(compact('error'));
}
}
public function collaboratorSearch()
{
$this->validate($this->request, ['term' => 'required']);
try {
$emails = $this->ticket->autosearch();
//return $emails;
$user = new User();
if (count($emails) > 0) {
foreach ($emails as $key => $email) {
$user_model = $user->where('email', $email)->first();
//return $user_model;
$users[$key]['name'] = $user_model->first_name.' '.$user_model->last_name;
$users[$key]['email'] = $email;
$users[$key]['avatar'] = $this->avatarUrl($email);
}
}
//return $users;
return response()->json(compact('users'));
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}
}
public function avatarUrl($email)
{
try {
$user = new User();
$user = $user->where('email', $email)->first();
if ($user->profile_pic) {
$url = url('lb-faveo/media/profilepic/'.$user->profile_pic);
} else {
$url = \Gravatar::src($email);
}
return $url;
} catch (\Exception $ex) {
//return $ex->getMessage();
throw new \Exception($ex->getMessage());
}
}
public function addCollaboratorForTicket()
{
try {
$v = \Validator::make(\Input::get(), [
'email' => 'required|email|unique:users',
'ticket_id' => 'required',
]
);
if ($v->fails()) {
$error = $v->messages();
return response()->json(compact('error'));
}
$collaborator = $this->ticket->useradd();
return response()->json(compact('collaborator'));
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
} catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}
}
public function getCollaboratorForTicket()
{
try {
$v = \Validator::make(\Input::get(), [
'ticket_id' => 'required',
]
);
if ($v->fails()) {
$error = $v->messages();
return response()->json(compact('error'));
}
$collaborator = $this->ticket->getCollaboratorForTicket();
return response()->json(compact('collaborator'));
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
} catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}
}
public function deleteCollaborator()
{
try {
$v = \Validator::make(\Input::get(), [
'ticketid' => 'required',
'email' => 'required',
]
);
if ($v->fails()) {
$result = $v->messages();
return response()->json(compact('result'));
}
$collaborator = $this->ticket->userremove();
return response()->json(compact('collaborator'));
} catch (\Exception $ex) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}
}
public function dependency()
{
try {
$department = $this->department->select('name', 'id')->get()->toArray();
$sla = $this->slaPlan->select('name', 'id')->get()->toArray();
$staff = $this->user->where('role', 'agent')->select('email', 'id')->get()->toArray();
$team = $this->team->select('name', 'id')->get()->toArray();
$priority = \DB::table('ticket_priority')->select('priority', 'priority_id')->get();
$helptopic = $this->helptopic->select('topic', 'id')->get()->toArray();
$status = \DB::table('ticket_status')->select('name', 'id')->get();
$source = \DB::table('ticket_source')->select('name', 'id')->get();
$result = ['departments' => $department, 'sla' => $sla, 'staffs' => $staff, 'teams' => $team,
'priorities' => $priority, 'helptopics' => $helptopic, 'status' => $status, 'sources' => $source, ];
return response()->json(compact('result'));
} catch (\Exception $e) {
$error = $e->getMessage();
$line = $e->getLine();
$file = $e->getFile();
return response()->json(compact('error', 'file', 'line'));
}
}
}

9
app/Http/Controllers/Api/v1/ApiExceptAuthController.php
View File

@@ -12,7 +12,7 @@ class ApiExceptAuthController extends Controller
public function __construct(Request $request)
{
$this->request = $request;
$this->middleware('api');
//$this->middleware('api');
}
/**
@@ -34,7 +34,12 @@ class ApiExceptAuthController extends Controller
}
$url = $this->request->input('url');
$url = $url.'/api/v1/helpdesk/check-url';
if (!str_is('*/', $url)) {
$url = str_finish($url, '/');
}
$url = $url.'api/v1/helpdesk/check-url';
//return $url;
$result = $this->CallGetApi($url);
// dd($result);
return response()->json(compact('result'));

146
app/Http/Controllers/Api/v1/TicketController.php
View File

@@ -58,6 +58,7 @@ class TicketController extends Controller
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '')
{
try {
//return $headers;
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
//dd($max_number);
if ($max_number == null) {
@@ -97,7 +98,7 @@ class TicketController extends Controller
}
}
}
//return $headers;
$this->storeCollaborators($headers, $id);
$thread = $this->ticketThread($subject, $body, $id, $user_id);
@@ -123,10 +124,11 @@ class TicketController extends Controller
public function storeCollaborators($headers, $id)
{
try {
//return $headers;
$company = $this->company();
if (isset($headers)) {
foreach ($headers as $email => $name) {
$name = $name;
foreach ($headers as $email) {
$name = $email;
$email = $email;
if ($this->checkEmail($email) == false) {
$create_user = new User();
@@ -147,6 +149,7 @@ class TicketController extends Controller
$user = $this->checkEmail($email);
$user_id = $user->id;
}
//return $user_id;
$collaborator_store = new Ticket_Collaborator();
$collaborator_store->isactive = 1;
$collaborator_store->ticket_id = $id;
@@ -331,10 +334,10 @@ class TicketController extends Controller
// // }
// }, true);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
} catch (\Exception $e) {
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
} catch (\Exception $e) {
}
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
foreach ($collaborators as $collaborator) {
@@ -357,10 +360,10 @@ try {
// // }
// }, true);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
return $thread;
@@ -548,7 +551,7 @@ try {
{
try {
$check = User::where('email', '=', $email)->first();
if ($check == true) {
if ($check) {
return $check;
} else {
return false;
@@ -601,4 +604,123 @@ try {
return $e->getMessage();
}
}
/**
* autosearch.
*
* @return type json
*/
public function autosearch()
{
$term = \Input::get('term');
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->orWhere('first_name', 'LIKE', '%'.$term.'%')->orWhere('last_name', 'LIKE', '%'.$term.'%')->orWhere('user_name', 'LIKE', '%'.$term.'%')->lists('email');
return $user;
}
/**
* useradd.
*
* @param type Image $image
*
* @return type json
*/
public function useradd()
{
$email = Input::get('email');
$ticket_id = Input::get('ticket_id');
$company = $this->company();
$user = new User();
$user->user_name = $email;
$user->email = $email;
$password = $this->generateRandomString();
$user->password = \Hash::make($password);
$user->role = 'user';
$user->active = 1;
if ($user->save()) {
$user_id = $user->id;
$php_mailer = new PhpMailController();
$php_mailer->sendmail($from = $php_mailer->mailfrom('1', '0'), $to = ['name' => $email, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $email, 'email_address' => $email, 'user_password' => $password]);
}
$ticket_collaborator = new Ticket_Collaborator();
$ticket_collaborator->isactive = 1;
$ticket_collaborator->ticket_id = $ticket_id;
$ticket_collaborator->user_id = $user->id;
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
$result = [$user->user_name => $user->email];
return $result;
}
/**
* user remove.
*
* @return type
*/
public function userremove()
{
$email = Input::get('email');
$ticketid = Input::get('ticketid');
$user = new User();
$user = $user->where('email', $email)->first();
$ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticketid)
->where('user_id', $user->id)
->first();
if ($ticket_collaborator) {
$ticket_collaborator->delete();
return 'deleted successfully';
} else {
return 'not found';
}
}
public function getCollaboratorForTicket()
{
try {
$ticketid = Input::get('ticket_id');
$ticket_collaborator = \DB::table('users')
->join('ticket_collaborator', function ($join) use ($ticketid) {
$join->on('users.id', '=', 'ticket_collaborator.user_id')
->where('ticket_collaborator.ticket_id', '=', $ticketid);
})
->select('users.email', 'users.user_name')
->get();
if (count($ticket_collaborator) > 0) {
foreach ($ticket_collaborator as $key => $collaborator) {
$collab[$key]['email'] = $collaborator->email;
$collab[$key]['user_name'] = $collaborator->user_name;
$collab[$key]['avatar'] = $this->avatarUrl($collaborator->email);
}
} else {
$collab = $ticket_collaborator;
}
return $collab;
} catch (\Exception $ex) {
return $ex->getMessage();
throw new \Exception('get collaborator for ticket fails');
}
}
public function avatarUrl($email)
{
try {
$user = new User();
$user = $user->where('email', $email)->first();
if ($user->profile_pic) {
$url = url('lb-faveo/media/profilepic/'.$user->profile_pic);
} else {
$url = \Gravatar::src($email);
}
return $url;
} catch (\Exception $ex) {
//return $ex->getMessage();
throw new \Exception($ex->getMessage());
}
}
}

59
app/Http/Controllers/Api/v1/TokenAuthController.php
View File

@@ -2,6 +2,7 @@
namespace App\Http\Controllers\Api\v1;
use App\Http\Controllers\Common\PhpMailController;
use App\Http\Controllers\Controller;
use App\User;
use Illuminate\Http\Request;
@@ -23,9 +24,14 @@ use Tymon\JWTAuth\Exceptions\JWTException;
*/
class TokenAuthController extends Controller
{
public $PhpMailController;
public function __construct()
{
$this->middleware('api');
$PhpMailController = new PhpMailController();
$this->PhpMailController = $PhpMailController;
}
/**
@@ -41,7 +47,7 @@ class TokenAuthController extends Controller
$password = $request->input('password');
$field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name';
//$credentials = $request->only('email', 'password');
//$credentials = $request->only('email', 'password');
try {
if (!$token = JWTAuth::attempt([$field => $usernameinput, 'password' => $password])) {
@@ -56,7 +62,7 @@ class TokenAuthController extends Controller
}
$user_id = \Auth::user()->id;
// if no errors are encountered we can return a JWT
// if no errors are encountered we can return a JWT
return response()->json(compact('token', 'user_id'));
}
@@ -72,18 +78,18 @@ class TokenAuthController extends Controller
if (!$user = JWTAuth::parseToken()->authenticate()) {
return response()->json(['user_not_found', 404]);
}
} catch (\Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
} catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
return response()->json(['token_expired', $e->getStatusCode()]);
} catch (\Tymon\JWTAuth\Exceptions\TokenInvalidException $e) {
} catch (Tymon\JWTAuth\Exceptions\TokenInvalidException $e) {
return response()->json(['token_invalid', $e->getStatusCode()]);
} catch (\Tymon\JWTAuth\Exceptions\JWTException $e) {
} catch (Tymon\JWTAuth\Exceptions\JWTException $e) {
return response()->json(['token_absent', $e->getStatusCode()]);
} catch (\Exception $e) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
//dd($user);
//dd($user);
return response()->json(compact('user'));
}
@@ -124,7 +130,7 @@ class TokenAuthController extends Controller
*
* @return type json
*/
public function checkUrl()
public function checkUrl(Request $request)
{
try {
$v = \Validator::make($request->all(), [
@@ -144,4 +150,43 @@ class TokenAuthController extends Controller
return response()->json(compact('error'));
}
}
public function forgotPassword(Request $request)
{
try {
$v = \Validator::make($request->all(), [
'email' => 'required|email|exists:users,email',
]);
if ($v->fails()) {
$error = $v->errors();
return response()->json(compact('error'));
}
$date = date('Y-m-d H:i:s');
$user = User::where('email', '=', $request->only('email'))->first();
if (isset($user)) {
$user1 = $user->email;
//gen new code and pass
$code = str_random(60);
$password_reset_table = \DB::table('password_resets')->where('email', '=', $user->email)->first();
if (isset($password_reset_table)) {
$password_reset_table = \DB::table('password_resets')->where('email', '=', $user->email)->update(['token' => $code, 'created_at' => $date]);
// $password_reset_table->token = $code;
// $password_reset_table->update(['token' => $code]);
} else {
$create_password_reset = \DB::table('password_resets')->insert(['email' => $user->email, 'token' => $code, 'created_at' => $date]);
}
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->user_name, 'email' => $user->email], $message = ['subject' => 'Your Password Reset Link', 'scenario' => 'reset-password'], $template_variables = ['user' => $user->user_name, 'email_address' => $user->email, 'password_reset_link' => url('password/reset/'.$code)]);
$result = 'We have e-mailed your password reset link!';
return response()->json(compact('result'));
}
} catch (Exception $ex) {
$error = $e->getMessage();
return response()->json(compact('error'));
}
}
}

37
app/Http/Controllers/Client/helpdesk/FormController.php
View File

@@ -3,7 +3,7 @@
namespace App\Http\Controllers\Client\helpdesk;
// controllers
use App\Http\Controllers\Agent\helpdesk\TicketController;
use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
use App\Http\Controllers\Common\SettingsController;
use App\Http\Controllers\Controller;
// requests
@@ -14,6 +14,7 @@ use App\Model\helpdesk\Form\Fields;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Settings\Ticket;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
@@ -39,12 +40,12 @@ class FormController extends Controller
*
* @return void
*/
public function __construct(TicketController $TicketController)
public function __construct(TicketWorkflowController $TicketWorkflowController)
{
// mail smtp settings
SettingsController::smtp();
// SettingsController::smtp();
// creating a TicketController instance
$this->TicketController = $TicketController;
$this->TicketWorkflowController = $TicketWorkflowController;
}
/**
@@ -129,7 +130,7 @@ class FormController extends Controller
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source)
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta)
{
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
@@ -147,13 +148,33 @@ class FormController extends Controller
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name', '=', 'web')->first();
$source = $ticket_source->where('name', '=', 'web')->first()->id;
$attachments = $request->file('attachment');
$collaborator = null;
$assignto = null;
$auto_response = 0;
if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras, $auto_response)) {
return Redirect::route('guest.getform')->with('success', 'Ticket Created Successfully');
$team_assign = null;
$result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
if ($result[1] == 1) {
$ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
$thread = Ticket_Thread::where('ticket_id', '=', $ticketId->id)->first();
if ($attachments != null) {
foreach ($attachments as $attachment) {
if ($attachment != null) {
$name = $attachment->getClientOriginalName();
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
$attachPath = $attachment->getRealPath();
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
}
}
}
return Redirect::route('guest.getform')->with('success', 'Ticket has been created successfully, your ticket number is <b>'.$result[0].'</b> Please save this for future reference.');
}
}

83
app/Http/Controllers/Common/NotificationController.php Normal file
View File

@@ -0,0 +1,83 @@
<?php
namespace App\Http\Controllers\Common;
use App\Http\Controllers\Controller;
use App\Model\helpdesk\Notification\Notification;
use App\Model\helpdesk\Notification\UserNotification;
use App\User;
class NotificationController extends Controller
{
public $user;
public function __construct()
{
$user = new User();
$this->user = $user;
}
/**
* get the page to list the notifications.
*
* @return response
*/
public static function getNotifications()
{
$notifications = UserNotification::join('notifications', 'user_notification.notification_id', '=', 'notifications.id')
->join('notification_types', 'notifications.type_id', '=', 'notification_types.id')
->where('user_notification.is_read', '=', '0')
->where('user_notification.user_id', '=', \Auth::user()->id)
->get();
return $notifications;
}
public function create($model_id, $userid_created, $type_id, $forwhome = [])
{
try {
if (empty($forwhome)) {
$forwhome = $this->user->where('role', '!=', 'user')->get()->toArray();
}
//dd($forwhome);
//system notification
$notification = new Notification();
$UN = new UserNotification();
$notify = $notification->create(['model_id' => $model_id, 'userid_created' => $userid_created, 'type_id' => $type_id]);
foreach ($forwhome as $agent) {
$user_notify = $UN->create(['notification_id' => $notify->id, 'user_id' => $agent['id'], 'is_read' => 0]);
}
} catch (\Exception $e) {
return redirect()->back()->with('fails', $e->getMessage());
}
}
public function markRead($id)
{
$markasread = UserNotification::where('notification_id', '=', $id)->where('user_id', '=', \Auth::user()->id)->where('is_read', '=', '0')->get();
foreach ($markasread as $mark) {
$mark->is_read = '1';
$mark->save();
}
return 1;
}
public function show()
{
$notifications = $this->getNotifications();
return view('notifications-all', compact('notifications'));
}
public function delete($id)
{
$markasread = UserNotification::where('notification_id', '=', $id)->where('user_id', '=', \Auth::user()->id)->get();
foreach ($markasread as $mark) {
$mark->delete();
}
return 1;
}
}

2
app/Http/Controllers/Common/SettingsController.php
View File

@@ -414,7 +414,7 @@ class SettingsController extends Controller
public function version_check()
{
$response_url = \URL::route('post-version-check');
echo "<form action='http://www.faveohelpdesk.com/bill/version' method='post' name='redirect'>";
echo "<form action='http://www.faveohelpdesk.com/billing/version' method='post' name='redirect'>";
echo "<input type='hidden' name='_token' value='csrf_token()'/>";
echo "<input type='hidden' name='title' value='helpdeskcommunityedition'/>";
echo "<input type='hidden' name='id' value='19'/>";

1
app/Http/Controllers/Installer/helpdesk/InstallController.php
View File

@@ -298,7 +298,6 @@ class InstallController extends Controller
// checking is the installation was done previously
try {
$check_for_pre_installation = System::all();
dd($check_for_pre_installation);
if ($check_for_pre_installation) {
return redirect()->back()->with('fails', 'The data in database already exist. Please provide fresh database');
}

2
app/Http/Requests/helpdesk/CompanyRequest.php
View File

@@ -30,7 +30,7 @@ class CompanyRequest extends Request
{
return [
'company_name' => 'required',
'website' => 'url',
'website' => 'active_url',
'phone' => 'numeric',
'logo' => 'image',
];

2
app/Http/Requests/helpdesk/OrganizationRequest.php
View File

@@ -31,7 +31,7 @@ class OrganizationRequest extends Request
return [
'name' => 'required|unique:organization',
'website' => 'url',
'website' => 'active_url',
// 'phone' => 'size:10',
];
}

2
app/Http/Requests/helpdesk/OrganizationUpdate.php
View File

@@ -30,7 +30,7 @@ class OrganizationUpdate extends Request
{
return [
'website' => 'url',
'website' => 'active_url',
// 'phone' => 'size:10',
];
}

39
app/Http/Requests/helpdesk/WorkflowCreateRequest.php Normal file
View File

@@ -0,0 +1,39 @@
<?php
namespace App\Http\Requests\helpdesk;
use App\Http\Requests\Request;
/**
* Sys_userRequest.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class WorkflowCreateRequest extends Request
{
/**
* Determine if the user is authorized to make this request.
*
* @return bool
*/
public function authorize()
{
return true;
}
/**
* Get the validation rules that apply to the request.
*
* @return array
*/
public function rules()
{
return [
'name' => 'required|unique:workflow_name,name',
'execution_order' => 'required',
'target_channel' => 'required',
'rule' => 'required',
'action' => 'required',
];
}
}

39
app/Http/Requests/helpdesk/WorkflowUpdateRequest.php Normal file
View File

@@ -0,0 +1,39 @@
<?php
namespace App\Http\Requests\helpdesk;
use App\Http\Requests\Request;
/**
* Sys_userRequest.
*
* @author Ladybird <info@ladybirdweb.com>
*/
class WorkflowUpdateRequest extends Request
{
/**
* Determine if the user is authorized to make this request.
*
* @return bool
*/
public function authorize()
{
return true;
}
/**
* Get the validation rules that apply to the request.
*
* @return array
*/
public function rules()
{
return [
'name' => 'required',
'execution_order' => 'required',
'target_channel' => 'required',
'rule' => 'required',
'action' => 'required',
];
}
}

35
app/Http/routes.php
View File

@@ -40,6 +40,14 @@ $router->get('getmail/{token}', 'Auth\AuthController@getMail');
|
*/
Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
//Notification marking
Route::post('mark-read/{id}', 'Common\NotificationController@markRead');
Route::get('notifications-list', ['as' => 'notification.list', 'uses' => 'Common\NotificationController@show']);
Route::post('notification-delete/{id}', ['as' => 'notification.delete', 'uses' => 'Common\NotificationController@delete']);
// resource is a function to process create,edit,read and delete
Route::resource('groups', 'Admin\helpdesk\GroupController'); // for group module, for CRUD
@@ -83,12 +91,18 @@ Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
//$router->model('id','getcompany');
Route::get('job-scheduler', ['as' => 'get.job.scheder', 'uses' => 'Admin\helpdesk\SettingsController@getSchedular']); //to get ob scheduler form page
Route::patch('post-scheduler', ['as' => 'post.job.scheduler', 'uses' => 'Admin\helpdesk\SettingsController@postSchedular']); //to update job scheduler
Route::get('agent-profile-page/{id}', ['as' => 'agent.profile.page', 'uses' => 'Admin\helpdesk\AgentController@agent_profile']);
Route::get('getcompany', 'Admin\helpdesk\SettingsController@getcompany'); // direct to company setting page
Route::patch('postcompany/{id}', 'Admin\helpdesk\SettingsController@postcompany'); // Updating the Company table with requests
Route::get('delete-logo', ['as' => 'delete.logo', 'uses' => 'Admin\helpdesk\SettingsController@deleteLogo']); // deleting a logo
Route::get('getsystem', 'Admin\helpdesk\SettingsController@getsystem'); // direct to system setting page
Route::patch('postsystem/{id}', 'Admin\helpdesk\SettingsController@postsystem'); // Updating the System table with requests
@@ -183,6 +197,15 @@ Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
Route::post('validating-email-settings', ['as' => 'validating.email.settings', 'uses' => 'Admin\helpdesk\EmailsController@validatingEmailSettings']); // route to check email input validation
Route::post('validating-email-settings-on-update/{id}', ['as' => 'validating.email.settings.update', 'uses' => 'Admin\helpdesk\EmailsController@validatingEmailSettingsUpdate']); // route to check email input validation
Route::get('workflow', ['as' => 'workflow', 'uses' => 'Admin\helpdesk\WorkflowController@index']);
Route::get('workflow-list', ['as' => 'workflow.list', 'uses' => 'Admin\helpdesk\WorkflowController@workFlowList']);
Route::get('workflow/create', ['as' => 'workflow.create', 'uses' => 'Admin\helpdesk\WorkflowController@create']);
Route::post('workflow/store', ['as' => 'workflow.store', 'uses' => 'Admin\helpdesk\WorkflowController@store']);
Route::get('workflow/edit/{id}', ['as' => 'workflow.edit', 'uses' => 'Admin\helpdesk\WorkflowController@edit']);
Route::post('workflow/update/{id}', ['as' => 'workflow.update', 'uses' => 'Admin\helpdesk\WorkflowController@update']);
Route::get('workflow/action-rule/{id}', ['as' => 'workflow.dept', 'uses' => 'Admin\helpdesk\WorkflowController@selectAction']);
Route::get('workflow/delete/{id}', ['as' => 'workflow.delete', 'uses' => 'Admin\helpdesk\WorkflowController@destroy']);
});
/*
@@ -257,6 +280,9 @@ Route::group(['middleware' => 'role.agent', 'middleware' => 'auth'], function ()
Route::get('/ticket/overdue', ['as' => 'overdue.ticket', 'uses' => 'Agent\helpdesk\TicketController@overdue_ticket_list']); /* Get Overdue Ticket */
Route::get('/ticket/get-overdue', ['as' => 'get.overdue.ticket',
'uses' => 'Agent\helpdesk\TicketController@getOverdueTickets', ]);
Route::get('/ticket/closed', ['as' => 'closed.ticket', 'uses' => 'Agent\helpdesk\TicketController@closed_ticket_list']); /* Get Closed Ticket */
Route::get('/ticket/get-closed', ['as' => 'get.closed.ticket', 'uses' => 'Agent\helpdesk\TicketController@get_closed']); /* Get tickets in datatable */
@@ -620,6 +646,7 @@ Route::get('/reportdata', 'HomeController@pushdata');
Route::group(['prefix' => 'api/v1'], function () {
Route::post('register', 'Api\v1\TokenAuthController@register');
Route::post('authenticate', 'Api\v1\TokenAuthController@authenticate');
Route::post('forgot', 'Api\v1\TokenAuthController@forgotPassword');
Route::get('authenticate/user', 'Api\v1\TokenAuthController@getAuthenticatedUser');
Route::get('/database-config', ['as' => 'database-config', 'uses' => 'Api\v1\InstallerApiController@config_database']);
@@ -656,7 +683,7 @@ Route::group(['prefix' => 'api/v1'], function () {
Route::get('ticket', 'Api\v1\ApiController@getTicketById');
Route::get('inbox', 'Api\v1\ApiController@inbox');
Route::get('trash', 'Api\v1\ApiController@getTrash');
Route::get('my-tickets', 'Api\v1\ApiController@getMyTickets');
Route::get('my-tickets-agent', 'Api\v1\ApiController@getMyTicketsAgent');
Route::post('internal-note', 'Api\v1\ApiController@internalNote');
/*
@@ -664,6 +691,12 @@ Route::group(['prefix' => 'api/v1'], function () {
*/
Route::get('customers-custom', 'Api\v1\ApiController@getCustomersWith');
Route::get('collaborator/search', 'Api\v1\ApiController@collaboratorSearch');
Route::post('collaborator/create', 'Api\v1\ApiController@addCollaboratorForTicket');
Route::post('collaborator/remove', 'Api\v1\ApiController@deleteCollaborator');
Route::post('collaborator/get-ticket', 'Api\v1\ApiController@getCollaboratorForTicket');
Route::get('my-tickets-user', 'Api\v1\ApiController@getMyTicketsUser');
Route::get('dependency', 'Api\v1\ApiController@dependency');
});
/*

2
app/Model/helpdesk/Agent/Groups.php
View File

@@ -10,7 +10,7 @@ class Groups extends Model
protected $fillable = [
'name', 'group_status', 'can_create_ticket', 'can_edit_ticket',
'can_post_ticket', 'can_close_ticket', 'can_assign_ticket',
'can_transfer_ticket', 'can_delete_ticket', 'can_ban_email',
'can_delete_ticket', 'can_ban_email',
'can_manage_canned', 'can_manage_faq', 'can_view_agent_stats',
'department_access', 'admin_notes',
];

14
app/Model/helpdesk/Notification/Notification.php Normal file
View File

@@ -0,0 +1,14 @@
<?php
namespace App\Model\helpdesk\Notification;
use Illuminate\Database\Eloquent\Model;
class Notification extends Model
{
protected $table = 'notifications';
protected $fillable = [
'model_id', 'userid_created', 'type_id',
];
}

14
app/Model/helpdesk/Notification/NotificationType.php Normal file
View File

@@ -0,0 +1,14 @@
<?php
namespace App\Model\helpdesk\Notification;
use Illuminate\Database\Eloquent\Model;
class NotificationType extends Model
{
protected $table = 'notification_types';
protected $fillable = [
'message', 'type', 'icon_class',
];
}

14
app/Model/helpdesk/Notification/UserNotification.php Normal file
View File

@@ -0,0 +1,14 @@
<?php
namespace App\Model\helpdesk\Notification;
use Illuminate\Database\Eloquent\Model;
class UserNotification extends Model
{
protected $table = 'user_notification';
protected $fillable = [
'notification_id', 'user_id', 'is_read',
];
}

2
app/Model/helpdesk/Ticket/Ticket_Thread.php
View File

@@ -18,7 +18,7 @@ class Ticket_Thread extends Model
public function delete()
{
$$this->attach()->delete();
$this->attach()->delete();
parent::delete();
}
}

12
app/Model/helpdesk/Workflow/WorkflowAction.php Normal file
View File

@@ -0,0 +1,12 @@
<?php
namespace App\Model\helpdesk\Workflow;
use Illuminate\Database\Eloquent\Model;
class WorkflowAction extends Model
{
public $timestamps = false;
protected $table = 'workflow_action';
protected $fillable = ['id', 'workflow_id', 'condition', 'action', 'updated_at', 'created_at'];
}

12
app/Model/helpdesk/Workflow/WorkflowName.php Normal file
View File

@@ -0,0 +1,12 @@
<?php
namespace App\Model\helpdesk\Workflow;
use Illuminate\Database\Eloquent\Model;
class WorkflowName extends Model
{
public $timestamps = false;
protected $table = 'workflow_name';
protected $fillable = ['id', 'name', 'status', 'order', 'target', 'internal_note', 'updated_at', 'created_at'];
}

12
app/Model/helpdesk/Workflow/WorkflowRules.php Normal file
View File

@@ -0,0 +1,12 @@
<?php
namespace App\Model\helpdesk\Workflow;
use Illuminate\Database\Eloquent\Model;
class WorkflowRules extends Model
{
public $timestamps = false;
protected $table = 'workflow_rules';
protected $fillable = ['id', 'workflow_id', 'matching_criteria', 'matching_scenario', 'matching_relation', 'matching_value', 'updated_at', 'created_at'];
}

9
app/User.php
View File

@@ -36,4 +36,13 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
* @var array
*/
protected $hidden = ['password', 'remember_token'];
public function getProfilePicAttribute($value)
{
if (!$value) {
return \Gravatar::src($this->attributes['email']);
} else {
return asset('lb-faveo/media/profilepic/'.$value);
}
}
}

5
config/app.php
View File

@@ -13,7 +13,7 @@ return [
|
*/
'debug' => true,
'debug' => false,
/*
|--------------------------------------------------------------------------
@@ -38,7 +38,7 @@ return [
|
*/
'version' => 'Community 1.0.6.10',
'version' => 'Community 1.0.7',
/*
|--------------------------------------------------------------------------
@@ -238,6 +238,7 @@ return [
'PDF' => 'Vsmoraes\Pdf\PdfFacade',
'Gravatar' => 'Thomaswelton\LaravelGravatar\Facades\Gravatar',
'UTC' => 'App\Http\Controllers\Agent\helpdesk\TicketController',
'Ttable' => 'App\Http\Controllers\Agent\helpdesk\TicketController', //to use getTable function.
'SMTPS' => 'App\Http\Controllers\HomeController',
'Datatable' => 'Chumper\Datatable\Facades\DatatableFacade',
'Zipper' => 'Chumper\Zipper\Zipper',

2
config/lfm.php
View File

@@ -9,7 +9,7 @@ return [
'shared_folder_name' => 'shares',
'thumb_folder_name' => 'thumbs',
'images_dir' => 'public/photos/',
'images_url' => '%url%', //url('photos').'/',
'images_url' => '%url%',
'files_dir' => 'public/files/',
'files_url' => '/files/',
'file_type_array' => [

2
database/migrations/2016_02_16_140450_create_ticket_thread_table.php
View File

@@ -18,6 +18,8 @@ class CreateTicketThreadTable extends Migration
$table->integer('user_id')->unsigned()->nullable()->index('user_id');
$table->string('poster');
$table->integer('source')->unsigned()->nullable()->index('source');
$table->integer('reply_rating');
$table->integer('rating_count');
$table->boolean('is_internal');
$table->string('title');
$table->text('body', 65535);

33
database/migrations/2016_03_31_061239_create_notifications_table.php Normal file
View File

@@ -0,0 +1,33 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateNotificationsTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('notifications', function (Blueprint $table) {
$table->increments('id');
$table->integer('model_id');
$table->integer('userid_created');
$table->integer('type_id');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('notifications');
}
}

33
database/migrations/2016_03_31_061534_create_notification_types_table.php Normal file
View File

@@ -0,0 +1,33 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateNotificationTypesTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('notification_types', function (Blueprint $table) {
$table->increments('id');
$table->string('message');
$table->string('type');
$table->string('icon_class');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('notification_types');
}
}

33
database/migrations/2016_03_31_061740_create_user_notification_table.php Normal file
View File

@@ -0,0 +1,33 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateUserNotificationTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('user_notification', function (Blueprint $table) {
$table->increments('id');
$table->integer('notification_id');
$table->integer('user_id');
$table->integer('is_read');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('user_notification');
}
}

35
database/migrations/2016_04_18_115852_create_workflow_name_table.php Normal file
View File

@@ -0,0 +1,35 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateWorkflowNameTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('workflow_name', function (Blueprint $table) {
$table->increments('id');
$table->string('name');
$table->integer('status');
$table->integer('order');
$table->string('target');
$table->text('internal_note');
$table->timestamps();
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('workflow_name');
}
}

42
database/migrations/2016_04_18_115900_create_workflow_rule_table.php Normal file
View File

@@ -0,0 +1,42 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateWorkflowRuleTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('workflow_rules', function (Blueprint $table) {
$table->increments('id');
$table->integer('workflow_id')->unsigned();
$table->string('matching_criteria');
$table->string('matching_scenario');
$table->string('matching_relation');
$table->text('matching_value');
$table->timestamps();
});
Schema::table('workflow_rules', function (Blueprint $table) {
$table->foreign('workflow_id', 'workflow_rules_1')->references('id')->on('workflow_name')->onUpdate('NO ACTION')->onDelete('RESTRICT');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::table('workflow_rules', function (Blueprint $table) {
$table->dropForeign('workflow_rules_1');
});
Schema::drop('workflow_rules');
}
}

39
database/migrations/2016_04_18_115908_create_workflow_action_table.php Normal file
View File

@@ -0,0 +1,39 @@
<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
class CreateWorkflowActionTable extends Migration
{
/**
* Run the migrations.
*
* @return void
*/
public function up()
{
Schema::create('workflow_action', function (Blueprint $table) {
$table->increments('id');
$table->integer('workflow_id')->unsigned();
$table->string('condition');
$table->string('action');
$table->timestamps();
});
Schema::table('workflow_action', function (Blueprint $table) {
$table->foreign('workflow_id', 'workflow_action_1')->references('id')->on('workflow_name')->onUpdate('NO ACTION')->onDelete('RESTRICT');
});
}
/**
* Reverse the migrations.
*
* @return void
*/
public function down()
{
Schema::drop('workflow_action');
Schema::table('workflow_action', function (Blueprint $table) {
$table->dropForeign('workflow_action_idfk_1');
});
}
}

8
database/seeds/DatabaseSeeder.php
View File

@@ -196,10 +196,10 @@ class DatabaseSeeder extends Seeder
Ticket_status::create(['name' => 'Archived', 'state' => 'archived', 'mode' => '3', 'message' => 'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.']);
Ticket_status::create(['name' => 'Deleted', 'state' => 'deleted', 'mode' => '3', 'message' => 'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.']);
/* Ticket priority */
Ticket_priority::create(['priority' => 'low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'high', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'Low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'Normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'High', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1']);
Ticket_priority::create(['priority' => 'Emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1']);
/* SLA Plans */
Sla_plan::create(['name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1']);
Sla_plan::create(['name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1']);

0
nbproject/project.properties Normal file
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12
nbproject/project.xml Normal file
View File

@@ -0,0 +1,12 @@
<?xml version="1.0" encoding="UTF-8"?>
<project xmlns="http://www.netbeans.org/ns/project/1">
<type>org.netbeans.modules.php.project</type>
<configuration>
<data xmlns="http://www.netbeans.org/ns/php-project/1">
<name>laravel</name>
</data>
<spellchecker-wordlist xmlns="http://www.netbeans.org/ns/spellchecker-wordlist/1">
<word>endif</word>
</spellchecker-wordlist>
</configuration>
</project>

22
public/css/notification-style.css vendored Normal file
View File

@@ -0,0 +1,22 @@
.textcontent{
display: inline-block;
padding-left: 5px;
font-weight: 600;
font-size: 14px;
font-family: 'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;
}
.task{
opacity: 0.4;
}
.task h6{
text-decoration: line-through;
}
.marginzero{
margin: 0px;
}
.font700{
font-weight: 700;
}

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public/downloads/en.zip
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2
public/filemanager/connectors/php/plugins/rsc/cloudfiles.php
View File

@@ -2317,4 +2317,4 @@ class CF_Object
* c-basic-offset: 4
* c-hanging-comment-ender-p: nil
* End:
*/;
*/

2
public/filemanager/connectors/php/plugins/rsc/cloudfiles_exceptions.php
View File

@@ -61,4 +61,4 @@ class ConnectionNotOpenException extends Exception
* c-basic-offset: 4
* c-hanging-comment-ender-p: nil
* End:
*/;
*/

2
public/filemanager/connectors/php/plugins/rsc/cloudfiles_http.php
View File

@@ -1454,4 +1454,4 @@ class CF_Http
* c-basic-offset: 4
* c-hanging-comment-ender-p: nil
* End:
*/;
*/

35
public/lb-faveo/css/faveo-css.css vendored
View File

@@ -19,4 +19,39 @@ span.stars2, span.stars2 span {
span.stars2 span {
background-position: 0 0;
}
.image {
position:relative;
}
.image img {
width:100%;
vertical-align:top;
}
.image:after, .image:before {
position:absolute;
opacity:0;
transition: all 0.5s;
-webkit-transition: all 0.5s;
}
.image:after {
content:'\A';
width:100%; height:100%;
top:0; left:0;
background:rgba(0,0,0,0.8);
}
.image:before {
content: attr(data-content);
width:80%;
color:#fff;
z-index:1;
bottom:40%;
padding:4px 10px;
text-align:center;
box-sizing:border-box;
-moz-box-sizing:border-box;
}
.image:hover:after, .image:hover:before {
opacity:1;
}

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public/lb-faveo/media/company/4477.faveo.png Normal file
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public/photos/1/1/sada/56c160fbad635.jpg
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0
release-notes.txt Normal file
View File

59
resources/lang/en/lang.php
View File

@@ -184,15 +184,17 @@ return [
| Company Settings Page
|--------------------------------------
*/
'company' => 'Company',
'website' => 'Website',
'phone' => 'Phone',
'address' => 'Address',
'landing' => 'Landing Page',
'offline' => 'Offline Page',
'thank' => 'Thank Page',
'logo' => 'Logo',
'save' => 'Save',
'company' => 'Company',
'website' => 'Website',
'phone' => 'Phone',
'address' => 'Address',
'landing' => 'Landing Page',
'offline' => 'Offline Page',
'thank' => 'Thank Page',
'logo' => 'Logo',
'save' => 'Save',
'delete-logo' => 'Delete logo',
'click-delete' => 'Click here to delete',
/*
|--------------------------------------
| System Settings Page
@@ -243,6 +245,15 @@ return [
'attachments' => 'Attachments',
'email_attahment_user' => 'Email attachments to the user',
'cron_notification' => 'Enable Notification cron',
'cron' => 'Job Scheduler',
'crone-url-message' => "These are Faveo's Job Scheduler(cron job) url for your system.",
'clipboard-copy-message' => 'Copied to clipboard.',
'click' => 'Click here',
'check-cron-set' => 'to check how to set cron jobs on your server.',
'notification-email' => 'Email notifications',
'click-url-copy' => 'Click here to copy URL',
'job-scheduler-error' => 'Job scheduler can not be updated.',
'job-scheduler-success' => 'Job scheduler updated successfully.',
/*
|--------------------------------------
| Ticket Settings Page
@@ -280,6 +291,10 @@ return [
'registration_method' => 'Registration Method',
'user_session_timeout' => 'User Session Timeout',
'client_quick_access' => 'Client Quick Access',
'cron' => 'Cron',
'system-settings' => 'System Settings',
'settings-2' => 'Settings',
/*
|--------------------------------------
| Auto-Response Settings Page
@@ -405,6 +420,28 @@ return [
*/
'transient' => 'Transient',
'ticket_overdue_alert' => 'Ticket Overdue Alerts',
/*
|--------------------------------------
| Work Flow
|--------------------------------------
*/
'workflow' => 'Workflow',
'ticket_workflow' => 'Ticket Workflow',
'create_workflow' => 'Create Workflow',
'edit_workflow' => 'Edit Workflow',
'updated' => 'Updated',
'target' => 'Target',
'target_channel' => 'Target Channel',
'exceution_order' => 'Exceution Order',
'target_channel' => 'Target Channel',
'workflow_rules' => 'Workflow Rules',
'workflow_action' => 'Workflow Action',
'rules' => 'Rules',
'order' => 'Order',
'condition' => 'Condition',
'statement' => 'Statement',
/*
|--------------------------------------
| Form Create Page
@@ -754,6 +791,10 @@ return [
'merge-error2' => 'Please select ticket to merge.',
'select-tickets-to merge' => 'select two or more tickets to merge.',
'different-users' => 'Ticktes from different users',
'clean-up' => 'Clean up',
'hard-delete-success-message' => 'Tickets have been deleted permanently.',
'overdue' => 'Overdue',
'change_owner_for_ticket' => 'Change Owner for Ticket',
/*
|------------------------------------------------

215
resources/views/notifications-all.blade.php Normal file
View File

@@ -0,0 +1,215 @@
@extends('themes.default1.agent.layout.agent')
@section('Users')
class="active"
@stop
@section('HeadInclude')
<style>
h1 {
color: #f2f2f2;
font-family: Arial;
font-size: 14px;
margin: 0 0 20px;
padding: 0;
text-align: center;
}
input[type="checkbox"]:not(old) {
width : 28px;
margin : 0;
padding : 0;
opacity : 0;
}
input[type="checkbox"]:not(old) + label {
color: #f2f2f2;
font-family: Arial,sans-serif;
font-size: 14px;
}
input[type="checkbox"]:not(old) + label span {
background: rgba(0, 0, 0, 0) url("lb-faveo/media/images/check_radio_sheet.png") no-repeat scroll left top;
cursor: pointer;
display: inline-block;
height: 19px;
margin-left : -28px;
vertical-align: middle;
width: 19px;
}
input[type="checkbox"]:checked + label span {
background: rgba(0, 0, 0, 0) url("lb-faveo/media/images/check_radio_sheet.png") no-repeat scroll -19px top;
}
</style>
@stop
@section('user-bar')
active
@stop
@section('user')
class="active"
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<section class="content">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-ban"></i>
<b>Alert!</b> Success.
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- fail message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Alert!</b> Failed.
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
<h4><i class="icon fa fa-check"></i>Alert!</h4>
<div id="message-success2"></div>
</div>
<div class="row" >
<div class="col-lg-10 col-lg-offset-1 col-md-10 col-md-offset-1">
<div class="box">
<div class="box-header">
<h3 class="box-title">Notification Page</h3>
</div>
<!-- /.box-header -->
<div class="row">
<!-- Left col -->
<section class="col-lg-12">
<!-- Custom tabs (Charts with tabs)-->
<!-- TO DO List -->
<div class="box box-default">
<!--
<div class="box-header">
<i class="ion ion-clipboard"></i>
<h3 class="box-title">Task</h3>
<div class="box-tools pull-right">
<ul class="pagination pagination-sm inline">
<li><a href="#">&laquo;</a>
</li>
<li><a href="#">1</a>
</li>
<li><a href="#">2</a>
</li>
<li><a href="#">3</a>
</li>
<li><a href="#">&raquo;</a>
</li>
</ul>
</div>
</div>
-->
<!-- /.box-header -->
<div class="box-body">
<ul class="todo-list">
@if(count($notifications))
@foreach($notifications as $notification)
@if($notification->type == 'registration')
<li>
<!-- drag handle -->
<!-- checkbox -->
<input type="checkbox" value="" name="cc" class="noti_User clickfun" id="{{$notification -> notification_id}}">
<label for='cl' data-toggle="tooltip" data-placement="top" title="Mark Read"><span></span>
<!-- todo text -->
<h6 class="textcontent marginzero"><a href="{!! route('user.show', $notification->notification_id) !!}" id="{{$notification -> notification_id}}" class='noti_User'>{!! $notification->message !!}</a><small class="label label-danger"><i class="fa fa-clock-o"></i> {{ $notification -> created_at }}</small></h6>
</label> <!-- Emphasis label -->
<!-- General tools such as edit or delete-->
<div class="tools">
<a href="{!! route('user.show', $notification->notification_id) !!}" data-toggle="tooltip" data-placement="top" title="View" id="{{$notification -> notification_id}}" class='noti_User'><i class="fa fa-eye"></i></a>
<a href="#" id='{{ $notification->notification_id }}' data-toggle="tooltip" data-placement="top" title="Delete" class='notification-delete clickfun'><i class="fa fa-trash-o"></i></a>
</div>
</li>
@else
<li>
<input type="checkbox" value="" name="cc" data-toggle="tooltip" data-placement="top" title="Mark Read" class="noti_User clickfun" id="{{$notification -> notification_id}}">
<label for='cl'><span></span>
<h6 class="textcontent marginzero"><a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}' class='noti_User'>{!! $notification->message !!}</a><small class="label label-info"><i class="fa fa-clock-o"></i> {{ $notification -> created_at }}</small></h6>
</label><div class="tools">
<a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}' data-toggle="tooltip" data-placement="top" title="View" class='noti_User'><i class="fa fa-eye"></i></a>
<a href="#" id='{{ $notification->notification_id }}' data-toggle="tooltip" data-placement="top" title="Delete" class='notification-delete clickfun'><i class="fa fa-trash-o"></i></a>
</div>
</li>
@endif
@endforeach
@else
<li>
<h6 class="textcontent marginzero">No Notifications Available!<small class="label label-warning" ><i class="fa fa-bell-slash-o"></i></small></h6>
</li>
@endif
</ul>
</div>
</div>
<!-- /.box -->
</section>
</div>
<!-- /.box-body -->
</div>
<!-- /.box -->
</div>
<!-- /.row -->
</div>
</section>
<script>
$(document).ready(function() {
$(".clickfun").click(function() {
$(this).closest("li").toggleClass("task");
});
});
</script>
<script>
$(document).ready(function () {
$('.notification-delete').click(function () {
var id = this.id;
var dataString = 'id=' + id;
$.ajax
({
type: "POST",
url: "{{url('notification-delete')}}" + "/" + id,
data: dataString,
cache: false,
success: function (response)
{
if (response == 1)
{
var message = "Success! You have deleted this notification successfully!";
$("#alert21").show();
$('#message-success2').html(message);
}
}
});
});
});
</script>
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/agent-profile.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/create.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/edit.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/index.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

2
resources/views/themes/default1/admin/helpdesk/agent/departments/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/departments/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/departments/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

6
resources/views/themes/default1/admin/helpdesk/agent/groups/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
@@ -58,10 +58,10 @@ class="active"
{!! $errors->first('group_status', '<spam class="help-block">:message</spam>') !!}
<div class="row">
<div class="col-xs-2">
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.enable')}}
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

6
resources/views/themes/default1/admin/helpdesk/agent/groups/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
@@ -60,10 +60,10 @@ class="active"
{!! $errors->first('group_status', '<spam class="help-block">:message</spam>') !!}
<div class="row">
<div class="col-xs-2">
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.enable')}}
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

2
resources/views/themes/default1/admin/helpdesk/agent/groups/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/teams/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/teams/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/teams/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

4
resources/views/themes/default1/admin/helpdesk/emails/banlist/create.blade.php
View File

@@ -2,7 +2,7 @@
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -69,7 +69,7 @@ class="active"
{!! Form::radio('ban',1) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('ban',0) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('ban',0) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

4
resources/views/themes/default1/admin/helpdesk/emails/banlist/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -49,7 +49,7 @@ class="active"
{!! Form::radio('ban',1) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('ban',0) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('ban',0) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

2
resources/views/themes/default1/admin/helpdesk/emails/banlist/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

22
resources/views/themes/default1/admin/helpdesk/emails/emails/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -26,8 +26,7 @@ class="active"
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<!-- open a form -->
@section('content')<!-- open a form -->
<form id="form">
<input type="hidden" name="_token" value="{{ csrf_token() }}">
<div class="box box-primary">
@@ -117,25 +116,30 @@ class="active"
</div>
</div>
<div class="row">
<div class="col-xs-3 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
{!! Form::label('fetching_protocol',Lang::get('lang.fetching_protocol')) !!}
{!! $errors->first('fetching_protocol', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_protocol',['imap' => 'IMAP'],null,['class' => 'form-control select', 'id' => 'fetching_protocol']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
{!! Form::label('fetching_host',Lang::get('lang.host_name')) !!}
{!! $errors->first('fetching_host', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_host',null,['class' => 'form-control', 'id' => 'fetching_host']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
{!! Form::label('fetching_port',Lang::get('lang.port_number')) !!}
{!! $errors->first('fetching_port', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_port',null,['class' => 'form-control', 'id' => 'fetching_port']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
{!! Form::label('fetching_encryption',Lang::get('lang.encryption')) !!}
{!! $errors->first('fetching_encryption', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS', 'ssl/novalidate-cert' => 'SSL (Accept all certificates)', 'tls/novalidate-cert' => 'TLS (Accept all certificates)'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
</div>
<div class="col-xs-4 form-group">
<div class="callout callout-default" style="font-style: oblique; margin-top: -47px; margin-bottom: -30px; margin-left: -12px; margin-right: -6px;">If this checkbox is not checked SSL certificates will not be validated</div>
<br/><br/>
<input type="checkbox" name="validate" id="validate">&nbsp; Validate certificates from TLS/SSL server
</div>
</div>
</div>
@@ -240,7 +244,7 @@ class="active"
var sending_host = document.getElementById('sending_host').value;
var sending_port = document.getElementById('sending_port').value;
var sending_encryption = document.getElementById('sending_encryption').value;
var validate = $('input#validate[type="checkbox"]:checked', this).val();
var filter_number = /^([0-9])/;
var error_list = [];

88
resources/views/themes/default1/admin/helpdesk/emails/emails/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -29,7 +29,6 @@ class="active"
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<!-- open a form -->
{!!Form::model($emails,['url'=>'','id'=>'form'])!!}
<input type="hidden" name="_token" value="{{ csrf_token() }}">
@@ -49,11 +48,9 @@ class="active"
<div class="row">
<!-- email address -->
<div class="col-xs-4 form-group {{ $errors->has('email_address') ? 'has-error' : '' }}" id="email_address_error">
{!! Form::label('email_address',Lang::get('lang.email_address')) !!}
{!! $errors->first('email_address', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('email_address',null,['class' => 'form-control']) !!}
</div>
<!-- Email name -->
<div class="col-xs-4 form-group {!! $errors->has('email_name') ? 'has-error' : ''!!}" id="email_name_error">
@@ -76,38 +73,33 @@ class="active"
<div class="row">
<!-- department -->
<div class="col-xs-4 form-group {{ $errors->has('department') ? 'has-error' : '' }}">
{!! Form::label('department',Lang::get('lang.department')) !!}
{!! $errors->first('department', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('department', [''=>'--System Default--','departments'=>$departments->lists('name','id')],null,['class' => 'form-control select']) !!}
</div>
<!-- priority -->
<div class="col-xs-4 form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
{!! Form::label('priority',Lang::get('lang.priority')) !!}
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('priority', [''=>'--System Default--','Priorities'=>$priority->lists('priority_desc','priority_id')],null,['class' => 'form-control select']) !!}
</div>
<!-- help topic -->
<div class="col-xs-4 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
{!! Form::label('help_topic',Lang::get('lang.help_topic')) !!}
{!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('help_topic', [''=>'--System Default--','Help Topics'=>$helps->lists('topic','id')],null,['class' => 'form-control select']) !!}
</div>
<!-- status -->
<div class="col-xs-2 form-group">
{!! Form::label('auto_response', Lang::get('lang.auto_response')) !!}
</div>
<div class="col-xs-3 form-group">
<input type="checkbox" name="auto_response" id="auto_response" <?php if ($emails->auto_response == 1) {
echo "checked='checked'";
} ?>> {!!Lang::get('lang.disable_for_this_email_address')!!}
<input type="checkbox" name="auto_response" id="auto_response" <?php
if ($emails->auto_response == 1) {
echo "checked='checked'";
}
?>> {!!Lang::get('lang.disable_for_this_email_address')!!}
</div>
</div>
</div>
<div class="box-header with-border">
@@ -122,9 +114,11 @@ class="active"
</div>
<div class="col-xs-2 form-group">
<!--{!! Form::radio('fetching_status','1',true) !!} {{Lang::get('lang.enable')}}-->
<input type="checkbox" name="fetching_status" id="fetching_status" <?php if ($emails->fetching_status == 1) {
echo "checked='checked'";
} ?>> {{Lang::get('lang.enable')}}
<input type="checkbox" name="fetching_status" id="fetching_status" <?php
if ($emails->fetching_status == 1) {
echo "checked='checked'";
}
?>> {{Lang::get('lang.enable')}}
</div>
<div class="col-xs-2 form-group">
<!--<input type="radio" name="fetching_status" id="fetching_status" value="0"> {{Lang::get('lang.disabled')}}-->
@@ -132,25 +126,30 @@ class="active"
</div>
</div>
<div class="row">
<div class="col-xs-3 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
{!! Form::label('fetching_protocol',Lang::get('lang.fetching_protocol')) !!}
{!! $errors->first('fetching_protocol', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_protocol',['imap' => 'IMAP'],null,['class' => 'form-control select', 'id' => 'fetching_protocol']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
{!! Form::label('fetching_host',Lang::get('lang.host_name')) !!}
{!! $errors->first('fetching_host', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_host',null,['class' => 'form-control', 'id' => 'fetching_host']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
{!! Form::label('fetching_port',Lang::get('lang.port_number')) !!}
{!! $errors->first('fetching_port', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_port',null,['class' => 'form-control', 'id' => 'fetching_port']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
{!! Form::label('fetching_encryption',Lang::get('lang.encryption')) !!}
{!! $errors->first('fetching_encryption', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS', 'ssl/novalidate-cert' => 'SSL (Accept all certificates)', 'tls/novalidate-cert' => 'TLS (Accept all certificates)'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
</div>
<div class="col-xs-4 form-group">
<div class="callout callout-default" style="font-style: oblique; margin-top: -47px; margin-bottom: -30px; margin-left: -12px; margin-right: -6px;">If this checkbox is not checked SSL certificates will not be validated</div>
<br/><br/>
<input type="checkbox" name="validate" value="/novalidate-cert">&nbsp; Validate certificates from TLS/SSL server
</div>
</div>
</div>
@@ -165,9 +164,11 @@ class="active"
{!! Form::label('sending_status',Lang::get('lang.status')) !!}
</div>
<div class="col-xs-2 form-group">
<input type="checkbox" name="sending_status" id="sending_status" <?php if ($emails->sending_status == 1) {
echo "checked='checked'";
} ?>> {!! Lang::get('lang.enable') !!}
<input type="checkbox" name="sending_status" id="sending_status" <?php
if ($emails->sending_status == 1) {
echo "checked='checked'";
}
?>> {!! Lang::get('lang.enable') !!}
</div>
<div class="col-xs-2 form-group">
<!--<input type="radio" name="sending_status" id="sending_status" value=""> {!! Lang::get('lang.disabled') !!}-->
@@ -208,12 +209,9 @@ class="active"
</div>
<div class="box-footer">
{!! Form::button('<i id="spin" class="fa fa-spinner" style="display:none;"></i> <b>' . Lang::get("lang.update").'</b>' ,['class'=>'btn btn-primary', 'type' => 'submit'])!!}
</div>
</div>
{!!Form::close()!!}
<div class="modal fade" id="loadingpopup" style="padding:200px;">
<div class="modal-dialog">
<div class="modal-content">
@@ -234,12 +232,10 @@ class="active"
</div>
</div>
</div>
<button style="display:none" data-toggle="modal" data-target="#loadingpopup" id="click"></button>
<script>
//submit form
$('#form').on('submit', function () {
$('#form').on('submit', function() {
var form_data = $(this).serialize();
$("#spin").addClass("fa-spin");
var email_address = document.getElementById('email_address').value;
@@ -258,8 +254,7 @@ class="active"
var sending_host = document.getElementById('sending_host').value;
var sending_port = document.getElementById('sending_port').value;
var sending_encryption = document.getElementById('sending_encryption').value;
var filter_number = /^([0-9])/;
var error_list = [];
var error = "";
@@ -340,7 +335,6 @@ class="active"
error_list.push(error);
$("#fetching_protocol_error").addClass("has-error");
}
} else {
// checking for validation of fetching port
if (fetching_port) {
@@ -390,7 +384,7 @@ class="active"
// executing error chatch
if (error) {
var ssss = "";
$.each(error_list, function (key, value) {
$.each(error_list, function(key, value) {
ssss += "<li class='error-message-padding'>" + value + "</li>";
});
if (ssss) {
@@ -402,7 +396,6 @@ class="active"
return false;
}
}
// Ajax communicating to backend for further Checking/Saving the details
$.ajax({
type: "POST",
@@ -412,12 +405,11 @@ class="active"
headers: {
'X-CSRF-Token': $('meta[name="_token"]').attr('content')
},
beforeSend: function () {
beforeSend: function() {
$('#alert').empty();
$("#click").trigger("click");
},
success: function (response) {
success: function(response) {
if (response == 1) {
$("#close").trigger("click");
var error_result = "<div class='alert alert-success alert-dismissable'> <button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Your details saved successfully</div></div>";
@@ -429,18 +421,18 @@ class="active"
$('#alert').html(error_result);
$('#alert').show();
}
},
error: function (response) {
$("#close").trigger("click");
var errorsHtml = "<div class='alert alert-danger alert-dismissable'> <i class='fa fa-ban'> </i> <b> Alert!</b><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Unable to process the details </div></div>";
$('#alert').empty();
$('#alert').html(errorsHtml);
$('#alert').show();
return false;
}
// ,
// error: function (response) {
// $("#close").trigger("click");
// var errorsHtml = "<div class='alert alert-danger alert-dismissable'> <i class='fa fa-ban'> </i> <b> Alert!</b><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Unable to process the details </div></div>";
// $('#alert').empty();
// $('#alert').html(errorsHtml);
// $('#alert').show();
// return false;
// }
});
return false;
});
</script>
@stop

2
resources/views/themes/default1/admin/helpdesk/emails/emails/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

4
resources/views/themes/default1/admin/helpdesk/emails/template/formDiagno.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
active
@stop
@section('diagno')
@section('diagnostics')
class="active"
@stop

2
resources/views/themes/default1/admin/helpdesk/emails/template/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/listdirectories.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/listtemplates.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/readtemplates.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/language/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

2
resources/views/themes/default1/admin/helpdesk/language/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

4
resources/views/themes/default1/admin/helpdesk/manage/form/create.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
active
@stop
@section('form')
@section('forms')
class="active"
@stop

2
resources/views/themes/default1/admin/helpdesk/manage/form/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

2
resources/views/themes/default1/admin/helpdesk/manage/form/form.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

2
resources/views/themes/default1/admin/helpdesk/manage/form/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

2
resources/views/themes/default1/admin/helpdesk/manage/form/preview.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

12
resources/views/themes/default1/admin/helpdesk/manage/helptopic/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -52,9 +52,9 @@ class="active"
<div class="form-group {{ $errors->has('ticket_status') ? 'has-error' : '' }}">
{!! Form::label('ticket_status',Lang::get('lang.status')) !!}&nbsp;&nbsp;
{!! $errors->first('ticket_status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('ticket_status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('ticket_status','0') !!} {{Lang::get('lang.disabled')}}
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
</div>
</div>
@@ -92,7 +92,7 @@ class="active"
<div class="col-md-6">
<div class="form-group {{ $errors->has('custom_form') ? 'has-error' : '' }}">
{!! Form::label('custom_form',Lang::get('lang.custom')) !!}
{!! Form::label('custom_form',Lang::get('lang.Custom_form')) !!}
{!! $errors->first('custom_form', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('custom_form', [''=>'Select a Form','Custom Forms'=>$forms->lists('formname','id')],1,['class' => 'form-control']) !!}
</div>
@@ -139,7 +139,7 @@ class="active"
{!! Form::label('auto_assign',Lang::get('lang.auto_assign')) !!}
{!! $errors->first('auto_assign', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('user_name','id')],null,['class' => 'form-control']) !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')],null,['class' => 'form-control']) !!}
</div>
</div>
</div>

19
resources/views/themes/default1/admin/helpdesk/manage/helptopic/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -46,9 +46,9 @@ class="active"
<div class="form-group {{ $errors->has('ticket_status') ? 'has-error' : '' }}">
{!! Form::label('ticket_status',Lang::get('lang.status')) !!}&nbsp;&nbsp;
{!! $errors->first('ticket_status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('ticket_status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('ticket_status','0') !!} {{Lang::get('lang.disabled')}}
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
</div>
</div>
@@ -68,7 +68,7 @@ class="active"
{!! Form::label('topic',Lang::get('lang.topic')) !!}
{!! $errors->first('topic', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('topic',null,['disabled'=>'disabled','class' => 'form-control']) !!}
{!! Form::text('topic',null,['class' => 'form-control']) !!}
</div>
</div>
<!-- Parent Topic: Drop down: value from helptopic table -->
@@ -85,7 +85,7 @@ class="active"
<div class="col-md-6">
<div class="form-group {{ $errors->has('custom_form') ? 'has-error' : '' }}">
{!! Form::label('custom_form',Lang::get('lang.custom')) !!}
{!! Form::label('custom_form',Lang::get('lang.Custom_form')) !!}
{!! $errors->first('custom_form', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('custom_form', [''=>'Select a Form','Custom Forms'=>$forms->lists('formname','id')],null,['class' => 'form-control']) !!}
</div>
@@ -106,8 +106,8 @@ class="active"
<div class="form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
{!! Form::label('priority',Lang::get('lang.priority')) !!}
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('priority', [''=>'Select a Proirity','Priorities'=>$priority->lists('priority_desc','priority_id')],null,['class' => 'form-control']) !!}
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
<!-- SLA Plan: Drop down: value SLA Plan table-->
@@ -115,8 +115,9 @@ class="active"
<div class="form-group {{ $errors->has('sla_plan') ? 'has-error' : '' }}">
{!! Form::label('sla_plan',Lang::get('lang.SLA_plan')) !!}
{!! $errors->first('sla_plan', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('sla_plan', [''=>'Select a SLA Plan','SLA Plans'=>$slas->lists('name','id')],null,['class' => 'form-control']) !!}
{!! $errors->first('sla_plan', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
@@ -127,7 +128,7 @@ class="active"
{!! Form::label('auto_assign',Lang::get('lang.auto_assign')) !!}
{!! $errors->first('auto_assign', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('user_name','id')],null,['class' => 'form-control']) !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')],null,['class' => 'form-control']) !!}
</div>
</div>
</div>

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