Update v1.0.6.10
This commit is contained in:
sujitprasad
@@ -8,14 +8,23 @@ use App\Http\Controllers\Controller;
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// requests
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// models
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Ticket\Ticket_Collaborator;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\User;
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// classes
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use Auth;
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use DB;
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// classes
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use Illuminate\support\Collection;
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use Input;
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use UTC;
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/**
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* TicketController2.
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*
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* @author Ladybird <info@ladybirdweb.com>
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class Ticket2Controller extends Controller
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{
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@@ -49,6 +58,100 @@ class Ticket2Controller extends Controller
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}
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}
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public function getOpenTickets($id)
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{
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if (Auth::user()->role == 'admin') {
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$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $id)->get();
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} else {
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$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->get();
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}
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return \Datatable::collection(new Collection($tickets))
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->addColumn('id', function ($ticket) {
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return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
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})
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->addColumn('subject', function ($ticket) {
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$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
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if (isset($subject->title)) {
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$string = $subject->title;
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if (strlen($string) > 20) {
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$stringCut = substr($string, 0, 30);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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} else {
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$string = '(no subject)';
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}
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//collabrations
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$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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if ($collab > 0) {
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$collabString = ' <i class="fa fa-users"></i>';
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} else {
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$collabString = null;
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}
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$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
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$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //
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$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
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$attachCount = count($attachment);
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if ($attachCount > 0) {
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$attachString = ' <i class="fa fa-paperclip"></i>';
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} else {
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$attachString = '';
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}
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
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})
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->addColumn('ticket_number', function ($ticket) {
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
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})
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->addColumn('priority', function ($ticket) {
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$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
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return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
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})
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->addColumn('from', function ($ticket) {
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$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
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return "<span style='color:#508983'>".$from->user_name.'</span>';
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})
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->addColumn('Last Replier', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
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$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == 'user') {
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$rep = '#F39C12';
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$username = $LastResponse->user_name;
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} else {
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$rep = '#000';
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$username = $LastResponse->first_name.' '.$LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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return "<span style='color:".$rep."'>".$username.'</span>';
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})
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->addColumn('assigned_to', function ($ticket) {
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if ($ticket->assigned_to == null) {
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return "<span style='color:red'>Unassigned</span>";
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} else {
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$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
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return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
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}
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})
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->addColumn('Last', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
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return UTC::usertimezone($TicketDatarow->updated_at);
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})
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->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
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->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
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->make();
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}
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/**
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* Show the Inbox ticket list page.
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*
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@@ -68,6 +171,100 @@ class Ticket2Controller extends Controller
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}
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}
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public function getCloseTickets($id)
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{
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if (Auth::user()->role == 'admin') {
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$tickets = Tickets::where('status', '=', '2')->where('dept_id', '=', $id)->get();
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} else {
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$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('status', '=', '2')->where('dept_id', '=', $dept->id)->get();
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}
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return \Datatable::collection(new Collection($tickets))
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->addColumn('id', function ($ticket) {
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return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
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})
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->addColumn('subject', function ($ticket) {
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$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
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if (isset($subject->title)) {
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$string = $subject->title;
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if (strlen($string) > 20) {
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$stringCut = substr($string, 0, 30);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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} else {
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$string = '(no subject)';
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}
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//collabrations
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$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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if ($collab > 0) {
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$collabString = ' <i class="fa fa-users"></i>';
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} else {
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$collabString = null;
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}
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$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
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$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
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$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
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$attachCount = count($attachment);
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if ($attachCount > 0) {
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$attachString = ' <i class="fa fa-paperclip"></i>';
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} else {
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$attachString = '';
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}
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
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})
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->addColumn('ticket_number', function ($ticket) {
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
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})
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->addColumn('priority', function ($ticket) {
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$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
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return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
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})
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->addColumn('from', function ($ticket) {
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$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
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return "<span style='color:#508983'>".$from->user_name.'</span>';
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})
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->addColumn('Last Replier', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
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$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == 'user') {
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$rep = '#F39C12';
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$username = $LastResponse->user_name;
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} else {
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$rep = '#000';
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$username = $LastResponse->first_name.' '.$LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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return "<span style='color:".$rep."'>".$username.'</span>';
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})
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->addColumn('assigned_to', function ($ticket) {
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if ($ticket->assigned_to == null) {
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return "<span style='color:red'>Usernassigned</span>";
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} else {
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$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
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return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
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}
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})
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->addColumn('Last', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
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return UTC::usertimezone($TicketDatarow->updated_at);
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})
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->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
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->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
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->make();
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}
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/**
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* Show the Inbox ticket list page.
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*
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@@ -86,4 +283,103 @@ class Ticket2Controller extends Controller
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return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
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}
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}
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/**
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*Show the list of In process tickets.
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*
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*@param $id int
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*/
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public function getInProcessTickets($id)
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{
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if (Auth::user()->role == 'admin') {
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$tickets = Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $id)->get();
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} else {
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$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->get();
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}
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return \Datatable::collection(new Collection($tickets))
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->addColumn('id', function ($ticket) {
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return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
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})
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->addColumn('subject', function ($ticket) {
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$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
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if (isset($subject->title)) {
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$string = $subject->title;
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if (strlen($string) > 20) {
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$stringCut = substr($string, 0, 30);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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} else {
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$string = '(no subject)';
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}
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//collabrations
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$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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if ($collab > 0) {
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$collabString = ' <i class="fa fa-users"></i>';
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} else {
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$collabString = null;
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}
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$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
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$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
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$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
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$attachCount = count($attachment);
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if ($attachCount > 0) {
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$attachString = ' <i class="fa fa-paperclip"></i>';
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} else {
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$attachString = '';
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}
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
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})
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->addColumn('ticket_number', function ($ticket) {
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
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})
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->addColumn('priority', function ($ticket) {
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$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
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return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
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})
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->addColumn('from', function ($ticket) {
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$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
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return "<span style='color:#508983'>".$from->user_name.'</span>';
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})
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->addColumn('Last Replier', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
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$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == 'user') {
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$rep = '#F39C12';
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$username = $LastResponse->user_name;
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} else {
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$rep = '#000';
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$username = $LastResponse->first_name.' '.$LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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return "<span style='color:".$rep."'>".$username.'</span>';
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})
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->addColumn('assigned_to', function ($ticket) {
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if ($ticket->assigned_to == null) {
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return "<span style='color:red'>Usernassigned</span>";
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} else {
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$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
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return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
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}
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})
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->addColumn('Last', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
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return UTC::usertimezone($TicketDatarow->updated_at);
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})
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->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
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->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
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->make();
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}
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}
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