diff --git a/app/Http/Controllers/Admin/helpdesk/EmailsController.php b/app/Http/Controllers/Admin/helpdesk/EmailsController.php index 12d3176e2..c639b5388 100644 --- a/app/Http/Controllers/Admin/helpdesk/EmailsController.php +++ b/app/Http/Controllers/Admin/helpdesk/EmailsController.php @@ -181,7 +181,7 @@ class EmailsController extends Controller try { // getConnection($request->input('email_name'), $request->input('email_address'), $request->input('email_address')) // saving all the fields to the database - if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'sending_status'))->save() == true) { + if ($email->fill($request->except('password', 'department', 'priority', 'help_topic', 'fetching_status', 'sending_status', 'auto_response'))->save() == true) { if ($request->fetching_status == 'on') { $email->fetching_status = 1; } else { @@ -192,6 +192,11 @@ class EmailsController extends Controller } else { $email->sending_status = 0; } + if ($request->auto_response == 'on') { + $email->auto_response = 1; + } else { + $email->auto_response = 0; + } // fetching department value $email->department = $this->departmentValue($request->input('department')); // fetching priority value @@ -356,6 +361,11 @@ class EmailsController extends Controller } else { $emails->sending_status = 0; } + if ($request->auto_response == 'on') { + $emails->auto_response = 1; + } else { + $emails->auto_response = 0; + } // fetching department value $emails->department = $this->departmentValue($request->input('department')); // fetching priority value diff --git a/app/Http/Controllers/Agent/helpdesk/MailController.php b/app/Http/Controllers/Agent/helpdesk/MailController.php index 283957e3f..56901b690 100644 --- a/app/Http/Controllers/Agent/helpdesk/MailController.php +++ b/app/Http/Controllers/Agent/helpdesk/MailController.php @@ -55,6 +55,7 @@ class MailController extends Controller $email = $emails->get(); foreach ($email as $e_mail) { if ($e_mail->fetching_status == 1) { + $auto_response = $e_mail->auto_response; $priority = $e_mail->priority; $dept = $e_mail->department; $helptopic = $e_mail->help_topic; @@ -129,7 +130,7 @@ class MailController extends Controller $assign = $get_helptopic->auto_assign; $form_data = null; - $result = $this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data); + $result = $this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data, $auto_response); // dd($result); if ($result[1] == true) { $ticket_table = Tickets::where('ticket_number', '=', $result[0])->first(); diff --git a/app/Http/Controllers/Agent/helpdesk/NotificationController.php b/app/Http/Controllers/Agent/helpdesk/NotificationController.php index 31ea59f8b..3c2462152 100644 --- a/app/Http/Controllers/Agent/helpdesk/NotificationController.php +++ b/app/Http/Controllers/Agent/helpdesk/NotificationController.php @@ -2,15 +2,17 @@ namespace App\Http\Controllers\Agent\helpdesk; -// controllers +// controllers +use App\Http\Controllers\Common\PhpMailController; +// Model use App\Http\Controllers\Controller; -// Model use App\Model\helpdesk\Agent\Department; use App\Model\helpdesk\Agent\Teams; use App\Model\helpdesk\Settings\Company; use App\Model\helpdesk\settings\Email; use App\Model\helpdesk\Utility\Log_notification; use App\User; +use View; // classes @@ -22,8 +24,13 @@ use App\User; */ class NotificationController extends Controller { + public function __construct(PhpMailController $PhpMailController) + { + $this->PhpMailController = $PhpMailController; + } + /** - * This function is for sending daily report/notification about the system. + * This function is for sending daily report/notification about the system. * */ public function send_notification() { @@ -52,11 +59,11 @@ class NotificationController extends Controller } /** - * Admin Notification/Report. + * Admin Notification/Report. * - * @param company + * @param company * - * @return mail + * @return mail * */ public function send_notification_to_admin($company) { @@ -66,16 +73,20 @@ class NotificationController extends Controller // Send notification details to admin $email = $user->email; $user_name = $user->first_name.' '.$user->last_name; - \Mail::send('emails.notifications.admin', ['company' => $company, 'name' => $user_name], function ($message) use ($email, $user_name, $company) { - $message->to($email, $user_name)->subject($company.' Daily Report '); - }); + $view = View::make('emails.notifications.admin', ['company' => $company, 'name' => $user_name]); + $contents = $view->render(); + $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Dily Report', 'scenario' => null, 'body' => $contents]); + +// \Mail::send('emails.notifications.admin', ['company' => $company, 'name' => $user_name], function ($message) use ($email, $user_name, $company) { +// $message->to($email, $user_name)->subject($company.' Daily Report '); +// }); } } /** - * Department Manager Notification/Report. + * Department Manager Notification/Report. * - * @return mail + * @return mail * */ public function send_notification_to_manager($company) { @@ -89,9 +100,13 @@ class NotificationController extends Controller // Send notification details to manager of a department $email = $user->email; $user_name = $user->first_name.' '.$user->last_name; - \Mail::send('emails.notifications.manager', ['company' => $company, 'name' => $user_name, 'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message) use ($email, $user_name, $company, $dept_name) { - $message->to($email, $user_name)->subject($company.' Daily Report for department manager of '.$dept_name.' department.'); - }); + $view = View::make('emails.notifications.manager', ['company' => $company, 'name' => $user_name]); + $contents = $view->render(); + $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Dily Report', 'scenario' => null, 'body' => $contents]); + +// \Mail::send('emails.notifications.manager', ['company' => $company, 'name' => $user_name, 'dept_id' => $dept->id, 'dept_name' => $dept->name], function ($message) use ($email, $user_name, $company, $dept_name) { +// $message->to($email, $user_name)->subject($company.' Daily Report for department manager of '.$dept_name.' department.'); +// }); } } } @@ -100,7 +115,7 @@ class NotificationController extends Controller /** * Team Lead Notification/Report. * - * @return mail + * @return mail * */ public function send_notification_to_team_lead($company) { @@ -114,18 +129,22 @@ class NotificationController extends Controller // Send notification details to team lead $email = $user->email; $user_name = $user->first_name.' '.$user->last_name; - \Mail::send('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id], function ($message) use ($email, $user_name, $company, $team_name) { - $message->to($email, $user_name)->subject($company.' Daily Report for Team Lead of team '.$team_name); - }); + $view = View::make('emails.notifications.lead', ['company' => $company, 'name' => $user_name]); + $contents = $view->render(); + $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Dily Report', 'scenario' => null, 'body' => $contents]); + +// \Mail::send('emails.notifications.lead', ['company' => $company, 'name' => $user_name, 'team_id' => $team->id], function ($message) use ($email, $user_name, $company, $team_name) { +// $message->to($email, $user_name)->subject($company.' Daily Report for Team Lead of team '.$team_name); +// }); } } } } /** - * Agent Notification/Report. + * Agent Notification/Report. * - * @return mail + * @return mail * */ public function send_notification_to_agent($company) { @@ -135,9 +154,13 @@ class NotificationController extends Controller // Send notification details to all the agents $email = $user->email; $user_name = $user->first_name.' '.$user->last_name; - \Mail::send('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => 1], function ($message) use ($email, $user_name, $company) { - $message->to($email, $user_name)->subject($company.' Daily Report for Agents'); - }); + $view = View::make('emails.notifications.agent', ['company' => $company, 'name' => $user_name]); + $contents = $view->render(); + $this->PhpMailController->sendEmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => 'Dily Report', 'scenario' => null, 'body' => $contents]); + +// \Mail::send('emails.notifications.agent', ['company' => $company, 'name' => $user_name, 'user_id' => 1], function ($message) use ($email, $user_name, $company) { +// $message->to($email, $user_name)->subject($company.' Daily Report for Agents'); +// }); } } @@ -162,10 +185,10 @@ class NotificationController extends Controller // // testing // public function test(){ - // $email = "sujit.prasad@ladybirdweb.com"; - // $user_name = "sujit prasad"; - // \Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) { - // $message->to($email, $user_name)->subject('testing reporting'); - // }); + // $email = "sujit.prasad@ladybirdweb.com"; + // $user_name = "sujit prasad"; + // \Mail::send('emails.notifications.test', ['user_id' => 1], function ($message) use($email, $user_name) { + // $message->to($email, $user_name)->subject('testing reporting'); + // }); // } } diff --git a/app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php b/app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php index a61916d0d..d2db4a300 100644 --- a/app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php +++ b/app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php @@ -8,14 +8,23 @@ use App\Http\Controllers\Controller; // requests // models use App\Model\helpdesk\Agent\Department; +use App\Model\helpdesk\Ticket\Ticket_attachments; +use App\Model\helpdesk\Ticket\Ticket_Collaborator; +use App\Model\helpdesk\Ticket\Ticket_Priority; +use App\Model\helpdesk\Ticket\Ticket_Thread; +use App\Model\helpdesk\Ticket\Tickets; use App\User; -// classes use Auth; +use DB; +// classes +use Illuminate\support\Collection; +use Input; +use UTC; /** * TicketController2. * - * @author Ladybird + * @author Ladybird */ class Ticket2Controller extends Controller { @@ -49,6 +58,100 @@ class Ticket2Controller extends Controller } } + public function getOpenTickets($id) + { + if (Auth::user()->role == 'admin') { + $tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $id)->get(); + } else { + $dept = Department::where('id', '=', Auth::user()->primary_dpt)->first(); + $tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->get(); + } + + return \Datatable::collection(new Collection($tickets)) + ->addColumn('id', function ($ticket) { + return ""; + }) + ->addColumn('subject', function ($ticket) { + $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first(); + if (isset($subject->title)) { + $string = $subject->title; + if (strlen($string) > 20) { + $stringCut = substr($string, 0, 30); + $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...'; + } + } else { + $string = '(no subject)'; + } + //collabrations + $collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get(); + $collab = count($collaborators); + if ($collab > 0) { + $collabString = ' '; + } else { + $collabString = null; + } + $threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); // + $count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); // + $attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get(); + $attachCount = count($attachment); + if ($attachCount > 0) { + $attachString = ' '; + } else { + $attachString = ''; + } + + return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString; + }) + ->addColumn('ticket_number', function ($ticket) { + return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.''; + }) + ->addColumn('priority', function ($ticket) { + $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first(); + + return ''.$priority->priority_desc.''; + }) + ->addColumn('from', function ($ticket) { + $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first(); + + return "".$from->user_name.''; + }) + ->addColumn('Last Replier', function ($ticket) { + $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id'); + $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first(); + $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first(); + if ($LastResponse->role == 'user') { + $rep = '#F39C12'; + $username = $LastResponse->user_name; + } else { + $rep = '#000'; + $username = $LastResponse->first_name.' '.$LastResponse->last_name; + if ($LastResponse->first_name == null || $LastResponse->last_name == null) { + $username = $LastResponse->user_name; + } + } + + return "".$username.''; + }) + ->addColumn('assigned_to', function ($ticket) { + if ($ticket->assigned_to == null) { + return "Unassigned"; + } else { + $assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first(); + + return "".$assign->first_name.' '.$assign->last_name.''; + } + }) + ->addColumn('Last', function ($ticket) { + $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); + $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first(); + + return UTC::usertimezone($TicketDatarow->updated_at); + }) + ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority') + ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last') + ->make(); + } + /** * Show the Inbox ticket list page. * @@ -68,6 +171,100 @@ class Ticket2Controller extends Controller } } + public function getCloseTickets($id) + { + if (Auth::user()->role == 'admin') { + $tickets = Tickets::where('status', '=', '2')->where('dept_id', '=', $id)->get(); + } else { + $dept = Department::where('id', '=', Auth::user()->primary_dpt)->first(); + $tickets = Tickets::where('status', '=', '2')->where('dept_id', '=', $dept->id)->get(); + } + + return \Datatable::collection(new Collection($tickets)) + ->addColumn('id', function ($ticket) { + return ""; + }) + ->addColumn('subject', function ($ticket) { + $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first(); + if (isset($subject->title)) { + $string = $subject->title; + if (strlen($string) > 20) { + $stringCut = substr($string, 0, 30); + $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...'; + } + } else { + $string = '(no subject)'; + } + //collabrations + $collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get(); + $collab = count($collaborators); + if ($collab > 0) { + $collabString = ' '; + } else { + $collabString = null; + } + $threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); + $count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); + $attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get(); + $attachCount = count($attachment); + if ($attachCount > 0) { + $attachString = ' '; + } else { + $attachString = ''; + } + + return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString; + }) + ->addColumn('ticket_number', function ($ticket) { + return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.''; + }) + ->addColumn('priority', function ($ticket) { + $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first(); + + return ''.$priority->priority_desc.''; + }) + ->addColumn('from', function ($ticket) { + $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first(); + + return "".$from->user_name.''; + }) + ->addColumn('Last Replier', function ($ticket) { + $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id'); + $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first(); + $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first(); + if ($LastResponse->role == 'user') { + $rep = '#F39C12'; + $username = $LastResponse->user_name; + } else { + $rep = '#000'; + $username = $LastResponse->first_name.' '.$LastResponse->last_name; + if ($LastResponse->first_name == null || $LastResponse->last_name == null) { + $username = $LastResponse->user_name; + } + } + + return "".$username.''; + }) + ->addColumn('assigned_to', function ($ticket) { + if ($ticket->assigned_to == null) { + return "Usernassigned"; + } else { + $assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first(); + + return "".$assign->first_name.' '.$assign->last_name.''; + } + }) + ->addColumn('Last', function ($ticket) { + $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); + $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first(); + + return UTC::usertimezone($TicketDatarow->updated_at); + }) + ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority') + ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last') + ->make(); + } + /** * Show the Inbox ticket list page. * @@ -86,4 +283,103 @@ class Ticket2Controller extends Controller return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id')); } } + + /** + *Show the list of In process tickets. + * + *@param $id int + */ + public function getInProcessTickets($id) + { + if (Auth::user()->role == 'admin') { + $tickets = Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $id)->get(); + } else { + $dept = Department::where('id', '=', Auth::user()->primary_dpt)->first(); + $tickets = Tickets::where('status', '=', '1')->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->get(); + } + + return \Datatable::collection(new Collection($tickets)) + ->addColumn('id', function ($ticket) { + return ""; + }) + ->addColumn('subject', function ($ticket) { + $subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first(); + if (isset($subject->title)) { + $string = $subject->title; + if (strlen($string) > 20) { + $stringCut = substr($string, 0, 30); + $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...'; + } + } else { + $string = '(no subject)'; + } + //collabrations + $collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get(); + $collab = count($collaborators); + if ($collab > 0) { + $collabString = ' '; + } else { + $collabString = null; + } + $threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); + $count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); + $attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get(); + $attachCount = count($attachment); + if ($attachCount > 0) { + $attachString = ' '; + } else { + $attachString = ''; + } + + return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString; + }) + ->addColumn('ticket_number', function ($ticket) { + return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.''; + }) + ->addColumn('priority', function ($ticket) { + $priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first(); + + return ''.$priority->priority_desc.''; + }) + ->addColumn('from', function ($ticket) { + $from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first(); + + return "".$from->user_name.''; + }) + ->addColumn('Last Replier', function ($ticket) { + $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id'); + $TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first(); + $LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first(); + if ($LastResponse->role == 'user') { + $rep = '#F39C12'; + $username = $LastResponse->user_name; + } else { + $rep = '#000'; + $username = $LastResponse->first_name.' '.$LastResponse->last_name; + if ($LastResponse->first_name == null || $LastResponse->last_name == null) { + $username = $LastResponse->user_name; + } + } + + return "".$username.''; + }) + ->addColumn('assigned_to', function ($ticket) { + if ($ticket->assigned_to == null) { + return "Usernassigned"; + } else { + $assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first(); + + return "".$assign->first_name.' '.$assign->last_name.''; + } + }) + ->addColumn('Last', function ($ticket) { + $TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); + $TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first(); + + return UTC::usertimezone($TicketDatarow->updated_at); + }) + ->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority') + ->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last') + ->make(); + } } diff --git a/app/Http/Controllers/Agent/helpdesk/TicketController.php b/app/Http/Controllers/Agent/helpdesk/TicketController.php index 1a576464c..41a13100b 100644 --- a/app/Http/Controllers/Agent/helpdesk/TicketController.php +++ b/app/Http/Controllers/Agent/helpdesk/TicketController.php @@ -734,14 +734,15 @@ class TicketController extends Controller $headers = null; $help = Help_topic::where('id', '=', $helptopic)->first(); $form_data = null; + $auto_response = 0; //create user - if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data)) { + if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response)) { return Redirect('newticket')->with('success', 'Ticket created successfully!'); } else { return Redirect('newticket')->with('fails', 'fails'); } } catch (Exception $e) { - return Redirect()->back()->with('fails', '
  • '.$e->errorInfo.'
    • '); + return Redirect()->back()->with('fails', '
  • '.$e->getMessage().'
    • '); } } @@ -825,18 +826,20 @@ class TicketController extends Controller } $thread->save(); - foreach ($attachments as $attachment) { - if ($attachment != null) { - $name = $attachment->getClientOriginalName(); - $type = $attachment->getClientOriginalExtension(); - $size = $attachment->getSize(); - $data = file_get_contents($attachment->getRealPath()); - $attachPath = $attachment->getRealPath(); - $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']); + if ($attachments != null) { + foreach ($attachments as $attachment) { + if ($attachment != null) { + $name = $attachment->getClientOriginalName(); + $type = $attachment->getClientOriginalExtension(); + $size = $attachment->getSize(); + $data = file_get_contents($attachment->getRealPath()); + $attachPath = $attachment->getRealPath(); + $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']); - $check_attachment = 1; - } else { - $check_attachment = null; + $check_attachment = 1; + } else { + $check_attachment = null; + } } } @@ -872,7 +875,7 @@ class TicketController extends Controller try { $this->PhpMailController->sendmail( - $from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'body' => $request->input('reply_content'), 'scenario' => 'ticket-reply-agent', 'attachments' => $attachment_files], $template_variables = ['ticket_number' => $ticket_number, 'user' => $username, 'agent_sign' => $agentsign] + $from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'body' => $request->input('reply_content'), 'scenario' => 'ticket-reply', 'attachments' => $attachment_files], $template_variables = ['ticket_number' => $ticket_number, 'user' => $username, 'agent_sign' => $agentsign] ); } catch (\Exception $e) { return 0; @@ -907,6 +910,8 @@ class TicketController extends Controller $ticket->help_topic_id = Input::get('help_topic'); $ticket->source = Input::get('ticket_source'); $ticket->priority_id = Input::get('ticket_priority'); + $dept = Help_topic::select('department')->where('id', '=', $ticket->help_topic_id)->first(); + $ticket->dept_id = $dept->department; $ticket->save(); $threads = $thread->where('ticket_id', '=', $ticket_id)->first(); @@ -998,7 +1003,7 @@ class TicketController extends Controller * * @return type bool */ - public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data) + public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response) { // define global variables $email; @@ -1029,12 +1034,14 @@ class TicketController extends Controller // Event fire \Event::fire(new \App\Events\ReadMailEvent($user_id, $password)); try { - $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => 'Welcome to '.$company.' helpdesk', 'scenario' => 'registration-notification'], $template_variables = ['user' => $username, 'email_address' => $emailadd, 'user_password' => $password]); + if ($auto_response == 0) { + $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => 'Welcome to '.$company.' helpdesk', 'scenario' => 'registration-notification'], $template_variables = ['user' => $username, 'email_address' => $emailadd, 'user_password' => $password]); + } } catch (\Exception $e) { } } } else { - $username = $checkemail->username; + $username = $checkemail->user_name; $user_id = $checkemail->id; } $ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data); @@ -1042,6 +1049,7 @@ class TicketController extends Controller $ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first(); $threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first(); $is_reply = $ticket_number[1]; + // dd($is_reply); $system = $this->system(); $updated_subject = $threaddata->title.'[#'.$ticket_number2.']'; if ($ticket_number2) { @@ -1056,29 +1064,33 @@ class TicketController extends Controller if ($source == 3) { try { - $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]); + if ($auto_response == 0) { + $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]); + } } catch (\Exception $e) { } } else { $body2 = null; try { - $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']); + if ($auto_response == 0) { + $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']); + } } catch (\Exception $e) { } } - } else { + } elseif ($is_reply == 1) { $mail = 'ticket-reply-agent'; } + if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) { // send email to admin $admins = User::where('role', '=', 'admin')->get(); + $set_mails = ''; foreach ($admins as $admin) { - $admin_email = $admin->email; - $admin_user = $admin->first_name; - try { - $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]); - } catch (\Exception $e) { - } + $to_email = $admin->email; + $to_user = $admin->first_name; + $to_user_name = $admin->first_name.' '.$admin->last_name; + $set_mails[] = ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]; } } @@ -1090,12 +1102,10 @@ class TicketController extends Controller $department_data = Department::where('id', '=', $ticketdata->dept_id)->first(); if ($department_data->name == $agent->primary_dpt) { - $agent_email = $agent->email; - $agent_user = $agent->first_name; - try { - $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $agent_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]); - } catch (\Exception $e) { - } + $to_email = $agent->email; + $to_user = $agent->first_name; + $to_user_name = $agent->first_name.' '.$agent->last_name; + $set_mails[] = ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]; } } } @@ -1103,12 +1113,14 @@ class TicketController extends Controller if ($ticketdata->assigned_to) { $assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first(); - $agent_email = $assigned_to->email; - $agent_user = $assigned_to->first_name; - try { - $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $assigned_to->user_name, 'ticket_number' => $ticket_number2, 'email_address' => $assigned_to->email, 'name' => $ticket_creator]); - } catch (\Exception $e) { - } + $to_email = $assigned_to->email; + $to_user = $assigned_to->first_name; + $to_user_name = $assigned_to->first_name.' '.$assigned_to->last_name; + $set_mails[] = ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]; + } + $emails_to_be_sent = array_unique($set_mails, SORT_REGULAR); + foreach ($emails_to_be_sent as $email_data) { + $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $email_data['to_user'], 'email' => $email_data['to_email']], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $email_data['to_user_name'], 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $email_data['to_user_name'], 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]); } return ['0' => $ticket_number2, '1' => true]; @@ -1438,15 +1450,15 @@ class TicketController extends Controller { $ticket_delete = $ticket->where('id', '=', $id)->first(); if ($ticket_delete->status == 5) { + $ticket_delete->delete(); $ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get(); foreach ($ticket_threads as $ticket_thread) { - $ticket_attachments = Ticket_attachments::where('thread_id', '=', $ticket_thread->id)->get(); - foreach ($ticket_attachments as $ticket_attachment) { - $ticket_attachment->delete(); - } $ticket_thread->delete(); } - $ticket_delete->delete(); + $ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get(); + foreach ($ticket_attachments as $ticket_attachment) { + $ticket_attachment->delete(); + } return 'your ticket has been delete'; } else { @@ -2355,7 +2367,8 @@ class TicketController extends Controller ['email' => $email, 'name' => $name, ], ['email' => 'required|email', - ]); + ] + ); $user = User::where('email', '=', $email)->first(); $count = count($user); if ($count === 1) { diff --git a/app/Http/Controllers/Auth/AuthController.php b/app/Http/Controllers/Auth/AuthController.php index 7619d34f5..8777900d5 100644 --- a/app/Http/Controllers/Auth/AuthController.php +++ b/app/Http/Controllers/Auth/AuthController.php @@ -16,6 +16,7 @@ use Hash; use Illuminate\Contracts\Auth\Guard; use Illuminate\Contracts\Auth\Registrar; use Illuminate\Foundation\Auth\AuthenticatesAndRegistersUsers; +use Lang; use Mail; /** @@ -177,7 +178,7 @@ class AuthController extends Controller $field = filter_var($usernameinput, FILTER_VALIDATE_EMAIL) ? 'email' : 'user_name'; // If attempts > 3 and time < 10 minutes if ($loginAttempts > 4 && (time() - $loginAttemptTime <= 600)) { - return redirect()->back()->with('error', 'Maximum login attempts reached. Try again in a while'); + return redirect()->back()->withErrors('email', 'incorrect email')->with('error', 'Maximum login attempts reached. Try again in a while'); } // If time > 10 minutes, reset attempts counter and time in session if (time() - $loginAttemptTime > 600) { @@ -198,12 +199,12 @@ class AuthController extends Controller } } - return redirect($this->loginPath()) + return redirect()->back() ->withInput($request->only('email', 'remember')) ->withErrors([ 'email' => $this->getFailedLoginMessage(), 'password' => $this->getFailedLoginMessage(), - ]); + ])->with('error', Lang::get('lang.invalid')); // Increment login attempts } diff --git a/app/Http/Controllers/Client/helpdesk/FormController.php b/app/Http/Controllers/Client/helpdesk/FormController.php index 1032248d2..dd8c37a3b 100644 --- a/app/Http/Controllers/Client/helpdesk/FormController.php +++ b/app/Http/Controllers/Client/helpdesk/FormController.php @@ -151,8 +151,8 @@ class FormController extends Controller $collaborator = null; $assignto = null; - - if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras)) { + $auto_response = 0; + if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras, $auto_response)) { return Redirect::route('guest.getform')->with('success', 'Ticket Created Successfully'); } } diff --git a/app/Http/Controllers/Common/PhpMailController.php b/app/Http/Controllers/Common/PhpMailController.php index 864af031c..aacff6c2f 100644 --- a/app/Http/Controllers/Common/PhpMailController.php +++ b/app/Http/Controllers/Common/PhpMailController.php @@ -262,6 +262,133 @@ class PhpMailController extends Controller } } + /** + * Sending emails from the system. + * + * @return MailNotification + */ + public function sendEmail($from, $to, $message) + { + // dd($from); + $from_address = $this->fetch_smtp_details($from); + + // dd($from_address); + $username = $from_address->email_address; + $fromname = $from_address->email_name; + $password = \Crypt::decrypt($from_address->password); + $smtpsecure = $from_address->sending_encryption; + $host = $from_address->sending_host; + $port = $from_address->sending_port; + + if (isset($to['email'])) { + $recipants = $to['email']; + } else { + $recipants = null; + } + if (isset($to['name'])) { + $recipantname = $to['name']; + } else { + $recipantname = null; + } + if (isset($to['cc'])) { + $cc = $to['cc']; + } else { + $cc = null; + } + if (isset($to['bc'])) { + $bc = $to['bc']; + } else { + $bc = null; + } + if (isset($message['subject'])) { + $subject = $message['subject']; + } else { + $subject = null; + } + if (isset($message['body'])) { + $content = $message['body']; + } else { + $content = null; + } + if (isset($message['scenario'])) { + $template = $message['scenario']; + } else { + $template = null; + } + if (isset($message['attachments'])) { + $attachment = $message['attachments']; + } else { + $attachment = null; + } + + // template variables + if (Auth::user()) { + $agent = Auth::user()->user_name; + } else { + $agent = null; + } + + $system_link = url('/'); + + $system_from = $this->company(); + + $mail = new \PHPMailer(); + + $status = \DB::table('settings_email')->first(); + + // dd($messagebody); + //$mail->SMTPDebug = 3; // Enable verbose debug output + + $mail->isSMTP(); // Set mailer to use SMTP + $mail->Host = $host; // Specify main and backup SMTP servers + $mail->SMTPAuth = true; // Enable SMTP authentication + $mail->Username = $username; // SMTP username + $mail->Password = $password; // SMTP password + $mail->SMTPSecure = $smtpsecure; // Enable TLS encryption, `ssl` also accepted + $mail->Port = $port; // TCP port to connect to + + $mail->setFrom($username, $fromname); + $mail->addAddress($recipants); // Add a recipient + // Name is optional + // $mail->addReplyTo('sada059@gmail.com', 'Information'); + // Optional name + $mail->isHTML(true); // Set email format to HTML + if ($cc != null) { + foreach ($cc as $collaborator) { + //mail to collaborators + $collab_user_id = $collaborator->user_id; + $user_id_collab = User::where('id', '=', $collab_user_id)->first(); + $collab_email = $user_id_collab->email; + $mail->addCC($collab_email); + } + } + + $mail->addBCC($bc); + + if ($attachment != null) { + $size = count($message['attachments']); + $attach = $message['attachments']; + for ($i = 0; $i < $size; $i++) { + $file_path = $attach[$i]->getRealPath(); + $file_name = $attach[$i]->getClientOriginalName(); + $mail->addAttachment($file_path, $file_name); + } + } + + $mail->Subject = $subject; + + $mail->Body = $content; + + // $mail->AltBody = $altbody; + + if (!$mail->send()) { + // echo 'Message could not be sent.'; +// echo 'Mailer Error: ' . $mail->ErrorInfo; + } else { + // echo 'Message has been sent'; + } + } + /** * Fetching comapny name to send mail. * diff --git a/app/Http/Controllers/Installer/helpdesk/InstallController.php b/app/Http/Controllers/Installer/helpdesk/InstallController.php index 6f7061991..cddca3257 100644 --- a/app/Http/Controllers/Installer/helpdesk/InstallController.php +++ b/app/Http/Controllers/Installer/helpdesk/InstallController.php @@ -298,6 +298,7 @@ class InstallController extends Controller // checking is the installation was done previously try { $check_for_pre_installation = System::all(); + dd($check_for_pre_installation); if ($check_for_pre_installation) { return redirect()->back()->with('fails', 'The data in database already exist. Please provide fresh database'); } diff --git a/app/Http/routes.php b/app/Http/routes.php index dcac4fd08..a44247b3a 100644 --- a/app/Http/routes.php +++ b/app/Http/routes.php @@ -359,6 +359,15 @@ Route::group(['middleware' => 'role.agent', 'middleware' => 'auth'], function () Route::patch('/merge-tickets/{id}', ['as' => 'merge.tickets', 'uses' => 'Agent\helpdesk\TicketController@mergeTickets']); + //To get department tickets data + //open tickets of department + Route::get('/get-open-tickets/{id}', ['as' => 'get.dept.open', 'uses' => 'Agent\helpdesk\Ticket2Controller@getOpenTickets']); + + //close tickets of deartment + Route::get('/get-closed-tickets/{id}', ['as' => 'get.dept.close', 'uses' => 'Agent\helpdesk\Ticket2Controller@getCloseTickets']); + + //in progress ticket of department + Route::get('/get-under-process-tickets/{id}', ['as' => 'get.dept.inprocess', 'uses' => 'Agent\helpdesk\Ticket2Controller@getInProcessTickets']); }); /*