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showing-close button in inbox

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This commit is contained in:
Manish Verma
2016-12-13 18:30:19 +05:30
parent 2d8e640e9b
commit 857d3004eb
2 changed files with 0 additions and 232 deletions
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230
app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -26,7 +26,6 @@ use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Ticket\Ticket_Form_Data;
use App\Model\helpdesk\Settings\Approval;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Ticket_source;
use App\Model\helpdesk\Ticket\Ticket_Status;
@@ -293,125 +292,6 @@ class TicketController extends Controller {
}
}
public function settingsApproval() {
try {
$approval_status = Approval::select('status')->first();
// dd($approval_status->status);
return view('themes.default1.admin.helpdesk.settings.approval', compact('approval_status'));
} catch (Exception $e) {
return Redirect()->back()->with('fails', $e->getMessage());
}
}
/**
*
* @param Request $request
* @return string
*/
public function settingsUpdateApproval(Request $request) {
try {
$approval = $request->settings_approval;
Approval::where('id', 1)->update(['status' => $approval]);
return 'Your Status Updated';
//\Redirect::route('approval.settings')->with('success', Lang::get('lang.approval_settings-created-successfully'));
// return Redirect('approval.settings')->with('success', Lang::get('lang.approval_settings-created-successfully'));
} catch (Exception $e) {
return Redirect()->back()->with('fails', $e->getMessage());
}
}
/**
*
* @return type
*/
public function approverClosedTicketList() {
try {
$table = \Datatable::table()
->addColumn(
"", Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
// return view('themes.default1.agent.helpdesk.ticket.closed');
return view('themes.default1.agent.helpdesk.approval.approval_index', compact('table'));
} catch (Exception $e) {
return Redirect()->back()->with('fails', $e->getMessage());
}
}
/**
*
* @param type $id
* @param Tickets $ticket
* @return int
*/
public function getCloseapproval($id, Tickets $ticket) {
try {
Tickets::where('id', '=', $id)
->update(['approval' => 1]);
// ->update(['status' => 3]);
if (Auth::user()->role == 'user') {
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
} else {
$ticket_status = $ticket->where('id', '=', $id)->first();
}
// checking for unautherised access attempt on other than owner ticket id
if ($ticket_status == null) {
return redirect()->route('unauth');
}
$ticket_status->status = 3;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
$thread->save();
$user_id = $ticket_status->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
$data = [
'id' => $ticket_status->ticket_number,
'status' => 'Closed',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', array($data));
return 'your ticket' . $ticket_status->ticket_number . ' has been closed request';
// return redirect('themes.default1.agent.helpdesk.approval.approval_index')->with('success', lang::get('lang.moved_to_trash'));
// return view('themes.default1.agent.helpdesk.approval.approval_index')->message = "{{Lang::get('lang.no-tickets-to-merge')}}";;
} catch (Exception $e) {
return Redirect()->back()->with('fails', $e->getMessage());
}
}
/**
* Shows the ticket thread details.
@@ -1281,11 +1161,6 @@ class TicketController extends Controller {
*/
public function close($id, Tickets $ticket) {
$ticket = Tickets::where('id', '=', $id)->first();
$approval = Approval::where('id', '=', 1)->first();
//Admin can close direce
if (Auth::user()->role == 'admin' || Auth::user()->role == 'user') {
if (Auth::user()->role == 'user') {
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
} else {
@@ -1336,111 +1211,6 @@ class TicketController extends Controller {
\Event::fire('change-status', [$data]);
return 'your ticket' . $ticket_status->ticket_number . ' has been closed';
}
if ($approval->status == 0) {
$ticket_status = $ticket->where('id', '=', $id)->first();
// checking for unautherised access attempt on other than owner ticket id
if ($ticket_status == null) {
return redirect()->route('unauth');
}
$ticket_status->status = 3;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
$thread->save();
$user_id = $ticket_status->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
$data = [
'id' => $ticket_status->ticket_number,
'status' => 'Closed',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', [$data]);
return 'your ticket' . $ticket_status->ticket_number . ' has been closed';
}
if ($approval->status == 1) {
$ticket_status = $ticket->where('id', '=', $id)->first();
// checking for unautherised access attempt on other than owner ticket id
if ($ticket_status == null) {
return redirect()->route('unauth');
}
$ticket_status->status = 7;
$ticket_status->closed = 0;
// $ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
// $thread->is_internal = 1;
$thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
$thread->save();
$user_id = $ticket_status->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
$data = [
'id' => $ticket_status->ticket_number,
'status' => 'Closed',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', array($data));
return 'your ticket' . $ticket_status->ticket_number . ' has been closed request';
}
}
/**

2
resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
View File

@@ -79,9 +79,7 @@ if (Auth::user()->role == 'agent') {
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
@if(Auth::user()->role == 'admin')
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
@endif
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
<!--</div>-->