#update-patch

# multiple assignment option in inbox

app/Http/Controllers/Agent/helpdesk/TicketController.php

@@ -1464,21 +1464,25 @@ class TicketController extends Controller
      */
     public function assign($id)
     {
+        $ticket_array = []; 
+        if(strpos($id, ',') !== false) {
+            $ticket_array = explode(',', $id);
+        } else {
+            array_push($ticket_array, $id);
+        }
         $UserEmail = Input::get('assign_to');
         $assign_to = explode('_', $UserEmail);
+        $user_detail = null;
+        foreach ($ticket_array as $id) {
             $ticket = Tickets::where('id', '=', $id)->first();
-
             if ($assign_to[0] == 'team') {
                 $ticket->team_id = $assign_to[1];
                 $team_detail = Teams::where('id', '=', $assign_to[1])->first();
                 $assignee = $team_detail->name;
-
                 $ticket_number = $ticket->ticket_number;
                 $ticket->save();
-
                 $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
                 $ticket_subject = $ticket_thread->title;
-
                 $thread = new Ticket_Thread();
                 $thread->ticket_id = $ticket->id;
                 $thread->user_id = Auth::user()->id;
@@ -1487,12 +1491,12 @@ class TicketController extends Controller
                 $thread->save();
             } elseif ($assign_to[0] == 'user') {
                 $ticket->assigned_to = $assign_to[1];
+                if( $user_detail === null) {
                     $user_detail = User::where('id', '=', $assign_to[1])->first();
                     $assignee = $user_detail->first_name.' '.$user_detail->last_name;
-
+                }
                 $company = $this->company();
                 $system = $this->system();
-
                 $ticket_number = $ticket->ticket_number;
                 $ticket->save();
                 $data = [
@@ -1501,7 +1505,6 @@ class TicketController extends Controller
                 \Event::fire('ticket-assignment', [$data]);
                 $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
                 $ticket_subject = $ticket_thread->title;
-
                 $thread = new Ticket_Thread();
                 $thread->ticket_id = $ticket->id;
                 $thread->user_id = Auth::user()->id;
@@ -1519,7 +1522,7 @@ class TicketController extends Controller
                     return 0;
                 }
             }
-
+        }
         return 1;
     }
 

app/Http/Controllers/Agent/helpdesk/UserController.php

@@ -1003,4 +1003,14 @@ class UserController extends Controller
             return $message;
         }
     }
+
+    /**
+     */
+    public function getAgentDetails()
+    {
+        $users = User::where('role', '<>', 'user')->where('active', '=', 1)->get();
+        foreach ($users as $user) {
+             echo "<option value='user_$user->id'>".$user->full_name.'</option>';
+        }
+    }
 }

app/Http/routes.php

@@ -724,6 +724,8 @@ Route::group(['middleware' => ['web']], function () {
         // route to get the data on change
         Route::post('help-topic-report/{date1}/{date2}/{id}', ['as' => 'report.helptopic', 'uses' => 'Agent\helpdesk\ReportController@chartdataHelptopic']); /* To show dashboard pages */
         Route::post('help-topic-pdf', ['as' => 'help.topic.pdf', 'uses' => 'Agent\helpdesk\ReportController@helptopicPdf']);
+        // Route to get details of agents 
+        Route::post('get-agents', ['as' => 'get-agents', 'uses' => 'Agent\helpdesk\UserController@getAgentDetails']);
     });
 
     /*

resources/lang/en/lang.php

@@ -1549,5 +1549,5 @@ return [
      /*********** Updated 3-12-2016 **********/
      'activate'                    => 'Activate',
      'system-email-not-configured' => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
-
+     'assign-ticket' => 'Assign tickets',
 ];

resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php

@@ -58,6 +58,7 @@ if (Auth::user()->role == 'agent') {
             <input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
             {{--@endif--}}
             <button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
+            <button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
         <!--</div>-->
         <p><p/>
         <div class="mailbox-messages" id="refresh">
@@ -166,6 +167,42 @@ if (Auth::user()->role == 'agent') {
     </div><!-- /.modal-dialog -->
 </div><!-- /.modal -->
 
+<!-- Assign ticket model-->
+<div class="modal fade" id="AssignTickets">
+    <div class="modal-dialog">
+        <div class="modal-content">
+            <div class="modal-header">
+                <button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                <h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
+            </div><!-- /.modal-header-->
+            <div class ="modal-body">
+                <div class="row">
+                    <div class="col-md-4">
+                    </div>
+                    <div class="col-md-6" id="assign_loader"  style="display:none;">
+                        <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
+                    </div><!-- /.merge-loader -->
+                </div>
+                <div id="assign_body">
+                        <div class="row">
+                            <div class="col-md-12">
+                                {!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
+                                <label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
+                                <select class="form-control" id="select-assign-agent"  name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
+                            </div>
+                        </div>
+                    </div><!-- mereg-body-form -->
+                </div><!-- merge-body -->
+            <div class="modal-footer">
+                <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
+                <input  type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
+                {!! Form::close() !!}
+            </div><!-- /.modal-footer -->
+        </div><!-- /.modal-content -->
+    </div><!-- /.modal-dialog -->
+</div><!-- /.modal -->
+<!-- Assign ticket model--> 
+
 <!-- Modal -->   
 <div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
     <div class="modal-dialog" role="document">
@@ -199,10 +236,12 @@ if (Auth::user()->role == 'agent') {
                 //Uncheck all checkboxes
                 $(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
                 $(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
+                $('#assign_Ticket').css('display', 'none');
             } else {
                 //Check all checkboxes
                 $(".mailbox-messages input[type='checkbox']").iCheck("check");
                 $(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
+                $('#assign_Ticket').css('display', 'inline');
             }
             $(this).data("clicks", !clicks);
         });
@@ -405,6 +444,53 @@ if (Auth::user()->role == 'agent') {
             })
             return false;
         });
+
+        $('#AssignTickets').on('show.bs.modal', function() {
+            alert(t_id);
+            $.ajax({
+                type: "POST",
+                url: "{{route('get-agents')}}",
+                dataType: "html",
+                beforeSend: function() {
+                    $("#assign_body").hide();
+                    $("#assign_loader").show();
+                },
+                success: function(data) {
+                    $("#assign_loader").hide();
+                    $("#assign_body").show();
+                    $('#select-assign-agent').html(data);
+                }
+            });
+        });
+
+        // Assign a ticket
+        $('#assign-form').on('submit', function() {
+            $.ajax({
+                type: "POST",
+                url: "../ticket/assign/"+t_id,
+                dataType: "html",
+                data: $(this).serialize(),
+                beforeSend: function() {
+                $("#assign_body").hide();
+                    $("#assign_loader").show();
+                },
+                success: function(response) {
+                    if (response == 1)
+                    {
+                        location.reload();
+                        var message = "Success!";
+                            $("#alert11").show();
+                            $('#message-success1').html(message);
+                            setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
+                    }
+                    $("#assign_body").show();
+                    $("#assign_loader").hide();
+                    $("#dismis4").trigger("click");
+                }
+            })
+            return false;
+        });
+
     });
 
     function someFunction(id) {
@@ -423,6 +509,11 @@ if (Auth::user()->role == 'agent') {
             t_id.splice(index, 1);
             // alert(t_id);
         }
+        if (t_id.length >= 1) {
+            $('#assign_Ticket').css('display', 'inline');
+        } else {
+            $('#assign_Ticket').css('display', 'none');
+        }
     }
 </script>
 @stop