From 77fa3fe32673c49349e03e5e660956585f260f0a Mon Sep 17 00:00:00 2001
From: Manish Verma <manish.verma@ladybirdweb.com>
Date: Mon, 5 Dec 2016 14:09:26 +0530
Subject: [PATCH] #update-patch

# multiple assignment option in inbox
---
 .../Agent/helpdesk/TicketController.php       | 105 +++++++++---------
 .../Agent/helpdesk/UserController.php         |  10 ++
 app/Http/routes.php                           |   2 +
 resources/lang/en/lang.php                    |   2 +-
 .../agent/helpdesk/ticket/inbox.blade.php     |  91 +++++++++++++++
 5 files changed, 158 insertions(+), 52 deletions(-)

diff --git a/app/Http/Controllers/Agent/helpdesk/TicketController.php b/app/Http/Controllers/Agent/helpdesk/TicketController.php
index cbc8300be..8b5f6fe99 100644
--- a/app/Http/Controllers/Agent/helpdesk/TicketController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketController.php
@@ -1464,62 +1464,65 @@ class TicketController extends Controller
      */
     public function assign($id)
     {
+        $ticket_array = []; 
+        if(strpos($id, ',') !== false) {
+            $ticket_array = explode(',', $id);
+        } else {
+            array_push($ticket_array, $id);
+        }
         $UserEmail = Input::get('assign_to');
         $assign_to = explode('_', $UserEmail);
-        $ticket = Tickets::where('id', '=', $id)->first();
+        $user_detail = null;
+        foreach ($ticket_array as $id) {
+            $ticket = Tickets::where('id', '=', $id)->first();
+            if ($assign_to[0] == 'team') {
+                $ticket->team_id = $assign_to[1];
+                $team_detail = Teams::where('id', '=', $assign_to[1])->first();
+                $assignee = $team_detail->name;
+                $ticket_number = $ticket->ticket_number;
+                $ticket->save();
+                $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
+                $ticket_subject = $ticket_thread->title;
+                $thread = new Ticket_Thread();
+                $thread->ticket_id = $ticket->id;
+                $thread->user_id = Auth::user()->id;
+                $thread->is_internal = 1;
+                $thread->body = 'This Ticket has been assigned to '.$assignee;
+                $thread->save();
+            } elseif ($assign_to[0] == 'user') {
+                $ticket->assigned_to = $assign_to[1];
+                if( $user_detail === null) {
+                    $user_detail = User::where('id', '=', $assign_to[1])->first();
+                    $assignee = $user_detail->first_name.' '.$user_detail->last_name;
+                }
+                $company = $this->company();
+                $system = $this->system();
+                $ticket_number = $ticket->ticket_number;
+                $ticket->save();
+                $data = [
+                    'id' => $id,
+                ];
+                \Event::fire('ticket-assignment', [$data]);
+                $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
+                $ticket_subject = $ticket_thread->title;
+                $thread = new Ticket_Thread();
+                $thread->ticket_id = $ticket->id;
+                $thread->user_id = Auth::user()->id;
+                $thread->is_internal = 1;
+                $thread->body = 'This Ticket has been assigned to '.$assignee;
+                $thread->save();
 
-        if ($assign_to[0] == 'team') {
-            $ticket->team_id = $assign_to[1];
-            $team_detail = Teams::where('id', '=', $assign_to[1])->first();
-            $assignee = $team_detail->name;
-
-            $ticket_number = $ticket->ticket_number;
-            $ticket->save();
-
-            $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
-            $ticket_subject = $ticket_thread->title;
-
-            $thread = new Ticket_Thread();
-            $thread->ticket_id = $ticket->id;
-            $thread->user_id = Auth::user()->id;
-            $thread->is_internal = 1;
-            $thread->body = 'This Ticket has been assigned to '.$assignee;
-            $thread->save();
-        } elseif ($assign_to[0] == 'user') {
-            $ticket->assigned_to = $assign_to[1];
-            $user_detail = User::where('id', '=', $assign_to[1])->first();
-            $assignee = $user_detail->first_name.' '.$user_detail->last_name;
-
-            $company = $this->company();
-            $system = $this->system();
-
-            $ticket_number = $ticket->ticket_number;
-            $ticket->save();
-            $data = [
-                'id' => $id,
-            ];
-            \Event::fire('ticket-assignment', [$data]);
-            $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
-            $ticket_subject = $ticket_thread->title;
-
-            $thread = new Ticket_Thread();
-            $thread->ticket_id = $ticket->id;
-            $thread->user_id = Auth::user()->id;
-            $thread->is_internal = 1;
-            $thread->body = 'This Ticket has been assigned to '.$assignee;
-            $thread->save();
-
-            $agent = $user_detail->first_name;
-            $agent_email = $user_detail->email;
-            $ticket_link = route('ticket.thread', $id);
-            $master = Auth::user()->first_name.' '.Auth::user()->last_name;
-            try {
-                $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
-            } catch (\Exception $e) {
-                return 0;
+                $agent = $user_detail->first_name;
+                $agent_email = $user_detail->email;
+                $ticket_link = route('ticket.thread', $id);
+                $master = Auth::user()->first_name.' '.Auth::user()->last_name;
+                try {
+                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
+                } catch (\Exception $e) {
+                    return 0;
+                }
             }
         }
-
         return 1;
     }
 
diff --git a/app/Http/Controllers/Agent/helpdesk/UserController.php b/app/Http/Controllers/Agent/helpdesk/UserController.php
index 538842d04..c86b5dd61 100644
--- a/app/Http/Controllers/Agent/helpdesk/UserController.php
+++ b/app/Http/Controllers/Agent/helpdesk/UserController.php
@@ -1003,4 +1003,14 @@ class UserController extends Controller
             return $message;
         }
     }
+
+    /**
+     */
+    public function getAgentDetails()
+    {
+        $users = User::where('role', '<>', 'user')->where('active', '=', 1)->get();
+        foreach ($users as $user) {
+             echo "<option value='user_$user->id'>".$user->full_name.'</option>';
+        }
+    }
 }
diff --git a/app/Http/routes.php b/app/Http/routes.php
index 3071be0b7..865b50155 100644
--- a/app/Http/routes.php
+++ b/app/Http/routes.php
@@ -724,6 +724,8 @@ Route::group(['middleware' => ['web']], function () {
         // route to get the data on change
         Route::post('help-topic-report/{date1}/{date2}/{id}', ['as' => 'report.helptopic', 'uses' => 'Agent\helpdesk\ReportController@chartdataHelptopic']); /* To show dashboard pages */
         Route::post('help-topic-pdf', ['as' => 'help.topic.pdf', 'uses' => 'Agent\helpdesk\ReportController@helptopicPdf']);
+        // Route to get details of agents 
+        Route::post('get-agents', ['as' => 'get-agents', 'uses' => 'Agent\helpdesk\UserController@getAgentDetails']);
     });
 
     /*
diff --git a/resources/lang/en/lang.php b/resources/lang/en/lang.php
index fe2f19a0a..12b6dccfc 100644
--- a/resources/lang/en/lang.php
+++ b/resources/lang/en/lang.php
@@ -1549,5 +1549,5 @@ return [
      /*********** Updated 3-12-2016 **********/
      'activate'                    => 'Activate',
      'system-email-not-configured' => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.',
-
+     'assign-ticket' => 'Assign tickets',
 ];
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
index 3c61dfcbd..1d7da33ce 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
@@ -58,6 +58,7 @@ if (Auth::user()->role == 'agent') {
             <input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
             {{--@endif--}}
             <button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
+            <button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fa fa-hand-o-right"> </i> {!! Lang::get('lang.assign') !!}</button>
         <!--</div>-->
         <p><p/>
         <div class="mailbox-messages" id="refresh">
@@ -166,6 +167,42 @@ if (Auth::user()->role == 'agent') {
     </div><!-- /.modal-dialog -->
 </div><!-- /.modal -->
 
+<!-- Assign ticket model-->
+<div class="modal fade" id="AssignTickets">
+    <div class="modal-dialog">
+        <div class="modal-content">
+            <div class="modal-header">
+                <button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                <h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
+            </div><!-- /.modal-header-->
+            <div class ="modal-body">
+                <div class="row">
+                    <div class="col-md-4">
+                    </div>
+                    <div class="col-md-6" id="assign_loader"  style="display:none;">
+                        <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
+                    </div><!-- /.merge-loader -->
+                </div>
+                <div id="assign_body">
+                        <div class="row">
+                            <div class="col-md-12">
+                                {!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
+                                <label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
+                                <select class="form-control" id="select-assign-agent"  name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
+                            </div>
+                        </div>
+                    </div><!-- mereg-body-form -->
+                </div><!-- merge-body -->
+            <div class="modal-footer">
+                <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
+                <input  type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
+                {!! Form::close() !!}
+            </div><!-- /.modal-footer -->
+        </div><!-- /.modal-content -->
+    </div><!-- /.modal-dialog -->
+</div><!-- /.modal -->
+<!-- Assign ticket model--> 
+
 <!-- Modal -->   
 <div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
     <div class="modal-dialog" role="document">
@@ -199,10 +236,12 @@ if (Auth::user()->role == 'agent') {
                 //Uncheck all checkboxes
                 $(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
                 $(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
+                $('#assign_Ticket').css('display', 'none');
             } else {
                 //Check all checkboxes
                 $(".mailbox-messages input[type='checkbox']").iCheck("check");
                 $(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
+                $('#assign_Ticket').css('display', 'inline');
             }
             $(this).data("clicks", !clicks);
         });
@@ -405,6 +444,53 @@ if (Auth::user()->role == 'agent') {
             })
             return false;
         });
+
+        $('#AssignTickets').on('show.bs.modal', function() {
+            alert(t_id);
+            $.ajax({
+                type: "POST",
+                url: "{{route('get-agents')}}",
+                dataType: "html",
+                beforeSend: function() {
+                    $("#assign_body").hide();
+                    $("#assign_loader").show();
+                },
+                success: function(data) {
+                    $("#assign_loader").hide();
+                    $("#assign_body").show();
+                    $('#select-assign-agent').html(data);
+                }
+            });
+        });
+
+        // Assign a ticket
+        $('#assign-form').on('submit', function() {
+            $.ajax({
+                type: "POST",
+                url: "../ticket/assign/"+t_id,
+                dataType: "html",
+                data: $(this).serialize(),
+                beforeSend: function() {
+                $("#assign_body").hide();
+                    $("#assign_loader").show();
+                },
+                success: function(response) {
+                    if (response == 1)
+                    {
+                        location.reload();
+                        var message = "Success!";
+                            $("#alert11").show();
+                            $('#message-success1').html(message);
+                            setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
+                    }
+                    $("#assign_body").show();
+                    $("#assign_loader").hide();
+                    $("#dismis4").trigger("click");
+                }
+            })
+            return false;
+        });
+
     });
 
     function someFunction(id) {
@@ -423,6 +509,11 @@ if (Auth::user()->role == 'agent') {
             t_id.splice(index, 1);
             // alert(t_id);
         }
+        if (t_id.length >= 1) {
+            $('#assign_Ticket').css('display', 'inline');
+        } else {
+            $('#assign_Ticket').css('display', 'none');
+        }
     }
 </script>
 @stop
\ No newline at end of file