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#update-patch

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# multiple assignment option in inbox
This commit is contained in:
Manish Verma
2016-12-05 14:09:26 +05:30
parent 3802620b1b
commit 77fa3fe326
5 changed files with 158 additions and 52 deletions
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105
app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -1464,62 +1464,65 @@ class TicketController extends Controller
*/
public function assign($id)
{
$ticket_array = [];
if(strpos($id, ',') !== false) {
$ticket_array = explode(',', $id);
} else {
array_push($ticket_array, $id);
}
$UserEmail = Input::get('assign_to');
$assign_to = explode('_', $UserEmail);
$ticket = Tickets::where('id', '=', $id)->first();
$user_detail = null;
foreach ($ticket_array as $id) {
$ticket = Tickets::where('id', '=', $id)->first();
if ($assign_to[0] == 'team') {
$ticket->team_id = $assign_to[1];
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
$assignee = $team_detail->name;
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
if( $user_detail === null) {
$user_detail = User::where('id', '=', $assign_to[1])->first();
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
}
$company = $this->company();
$system = $this->system();
$ticket_number = $ticket->ticket_number;
$ticket->save();
$data = [
'id' => $id,
];
\Event::fire('ticket-assignment', [$data]);
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
if ($assign_to[0] == 'team') {
$ticket->team_id = $assign_to[1];
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
$assignee = $team_detail->name;
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
$user_detail = User::where('id', '=', $assign_to[1])->first();
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
$company = $this->company();
$system = $this->system();
$ticket_number = $ticket->ticket_number;
$ticket->save();
$data = [
'id' => $id,
];
\Event::fire('ticket-assignment', [$data]);
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
$agent = $user_detail->first_name;
$agent_email = $user_detail->email;
$ticket_link = route('ticket.thread', $id);
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
} catch (\Exception $e) {
return 0;
$agent = $user_detail->first_name;
$agent_email = $user_detail->email;
$ticket_link = route('ticket.thread', $id);
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
} catch (\Exception $e) {
return 0;
}
}
}
return 1;
}

10
app/Http/Controllers/Agent/helpdesk/UserController.php
View File

@@ -1003,4 +1003,14 @@ class UserController extends Controller
return $message;
}
}
/**
*/
public function getAgentDetails()
{
$users = User::where('role', '<>', 'user')->where('active', '=', 1)->get();
foreach ($users as $user) {
echo "<option value='user_$user->id'>".$user->full_name.'</option>';
}
}
}

2
app/Http/routes.php
View File

@@ -724,6 +724,8 @@ Route::group(['middleware' => ['web']], function () {
// route to get the data on change
Route::post('help-topic-report/{date1}/{date2}/{id}', ['as' => 'report.helptopic', 'uses' => 'Agent\helpdesk\ReportController@chartdataHelptopic']); /* To show dashboard pages */
Route::post('help-topic-pdf', ['as' => 'help.topic.pdf', 'uses' => 'Agent\helpdesk\ReportController@helptopicPdf']);
// Route to get details of agents
Route::post('get-agents', ['as' => 'get-agents', 'uses' => 'Agent\helpdesk\UserController@getAgentDetails']);
});
/*