update v1.0.3.3

app/Http/Controllers/Admin/helpdesk/AgentController.php

@@ -0,0 +1,244 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controller
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Common\SettingsController;
+// request
+use App\Http\Requests\helpdesk\AgentRequest;
+use App\Http\Requests\helpdesk\AgentUpdate;
+// model
+use App\User;
+use App\Model\helpdesk\Agent\Assign_team_agent;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Agent\Teams;
+use App\Model\helpdesk\Utility\Timezones;
+use App\Model\helpdesk\Settings\Company;
+// classes
+use DB;
+use Mail;
+use Hash;
+
+/**
+ * AgentController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class AgentController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return Response
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * get index page
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			return view('themes.default1.admin.helpdesk.agent.agents.index');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @param type Timezones $timezone
+	 * @param type Groups $group
+	 * @param type Department $department
+	 * @param type Teams $team
+	 * @return type Response
+	 */
+	public function create(Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) {
+		try {
+			$team = $team->get();
+			$timezones = $timezone->get();
+			$groups = $group->get();
+			$departments = $department->get();
+			$teams = $team->lists('id', 'name');
+			return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type User $user
+	 * @param type AgentRequest $request
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @return type Response
+	 */
+	public function store(User $user, AgentRequest $request, Assign_team_agent $team_assign_agent) {
+		try {
+			/* Insert to user table */
+			$user->role = 'agent';
+			$user->fill($request->input())->save();
+			$password = $this->generateRandomString();
+			$user->password = Hash::make($password);
+			$requests = $request->input('team_id');
+			$id = $user->id;
+			foreach ($requests as $req) {
+				DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
+			}
+			/* Succes And Failure condition */
+			if ($user->save() == true) {
+				$name = $user->user_name;
+				$email = $user->email;
+				$from = $this->company();
+				Mail::send('emails.pass', ['name' => $name, 'password' => $password, 'from' => $from, 'emailadd' => $email], function ($message) use ($email, $name) {
+					$message->to($email, $name)->subject('[password]');
+				});
+				return redirect('agents')->with('success', 'Agent Created sucessfully');
+			} else {
+				return redirect('agents')->with('fails', 'Agent can not Create');
+			}
+		} catch (Exception $e) {
+			return redirect('agents')->with('fails', 'Agent can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @param type Timezones $timezone
+	 * @param type Groups $group
+	 * @param type Department $department
+	 * @param type Teams $team
+	 * @return type Response
+	 */
+	public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) {
+		try {
+			$user = $user->whereId($id)->first();
+			$team = $team->get();
+			$teams1 = $team->lists('name', 'id');
+			$timezones = $timezone->get();
+			$groups = $group->get();
+			$departments = $department->get();
+			$table = $team_assign_agent->where('agent_id', $id)->first();
+			$teams = $team->lists('id', 'name');
+			$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id');
+			return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'));
+		} catch (Exception $e) {
+			return redirect('agents')->with('fail', 'No such file');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type AgentUpdate $request
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @return type Response
+	 */
+	public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent) {
+		try {
+			$user = $user->whereId($id)->first();
+			$daylight_save = $request->input('daylight_save');
+			$limit_access = $request->input('limit_access');
+			$directory_listing = $request->input('directory_listing');
+			$vocation_mode = $request->input('vocation_mode');
+			//==============================================
+			$user->daylight_save = $daylight_save;
+			$user->limit_access = $limit_access;
+			$user->directory_listing = $directory_listing;
+			$user->vocation_mode = $vocation_mode;
+			//==============================================
+			$table = $team_assign_agent->where('agent_id', $id);
+			$table->delete();
+			$requests = $request->input('team_id');
+			foreach ($requests as $req) {
+				DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
+			}
+			//Todo For success and failure conditions
+			$user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save();
+			return redirect('agents')->with('success', 'Agent Updated sucessfully');
+		} catch (Exception $e) {
+			return redirect('agents')->with('fails', 'Agent did not update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @return type Response
+	 */
+	public function destroy($id, User $user, Assign_team_agent $team_assign_agent) {
+		try {
+			/* Becouse of foreign key we delete team_assign_agent first */
+			$team_assign_agent = $team_assign_agent->where('agent_id', $id);
+			$team_assign_agent->delete();
+			$user = $user->whereId($id)->first();
+			if ($user->delete()) {
+				return redirect('agents')->with('success', 'Agent Deleted sucessfully');
+			} else {
+				return redirect('agents')->with('fails', 'Agent can not  Delete ');
+			}
+		} catch (Exception $e) {
+			return redirect('agents')->with('fails', 'Agent can not  Delete if the team Excist');
+		}
+	}
+
+
+	/**
+	 * Generate a random string for password
+	 * @param type $length
+	 * @return type string
+	 */
+	public function generateRandomString($length = 10) {
+		$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
+		$charactersLength = strlen($characters);
+		$randomString = '';
+		for ($i = 0; $i < $length; $i++) {
+			$randomString .= $characters[rand(0, $charactersLength - 1)];
+		}
+		return $randomString;
+	}
+
+	/**
+	 * company
+	 * @return type
+	 */
+	public function company()
+	{
+		$company = Company::Where('id','=','1')->first();
+		if($company->company_name == null){
+			$company = "Support Center";  
+		}else{
+			$company = $company->company_name;
+		}
+		return $company;
+	}
+
+
+
+	public function agent_profile($id) {
+		$agent = User::where('id','=',$id)->first();
+		return \View::make('themes.default1.admin.helpdesk.agent.agents.agent-profile',compact('agent'));
+	}
+
+}

app/Http/Controllers/Admin/helpdesk/BanlistController.php

@@ -0,0 +1,152 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controller
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\BanlistRequest;
+use App\Http\Requests\helpdesk\BanRequest;
+// model
+use App\User;
+
+/**
+ * BanlistController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class BanlistController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Banlist $ban
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			$bans = User::where('ban','=',1)->get();
+			return view('themes.default1.admin.helpdesk.emails.banlist.index', compact('bans'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			return view('themes.default1.admin.helpdesk.emails.banlist.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type banlist $ban
+	 * @param type BanRequest $request
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function store(BanRequest $request, User $user) {
+		// try {
+			//adding field to user whether it is banned or not
+			$adban = $request->input('email');
+			$use = $user->where('email', $adban)->first();
+			if ($use != null) {
+				$use->ban = $request->input('ban_status');
+				$use->internal_note = $request->input('internal_note');
+				$use->save();
+				// $user->create($request->input())->save();
+				return redirect()->back()->with('success', 'Email Banned sucessfully');
+			} else {
+				$user = new User;
+				$user->email = $adban;
+				$user->ban = $request->input('ban_status');
+				$user->internal_note = $request->input('internal_note');
+				$user->save();
+				return redirect()->back()->with('success', 'Email Banned sucessfully');
+			}
+		// } catch (Exception $e) {
+			// return redirect('banlist')->with('fails', 'Email can not Ban');
+		// }
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Banlist $ban
+	 * @return type Response
+	 */
+	public function edit($id, User $ban) {
+		try {
+			$bans = $ban->whereId($id)->first();
+			return view('themes.default1.admin.helpdesk.emails.banlist.edit', compact('bans'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Banlist $ban
+	 * @param type BanlistRequest $request
+	 * @return type Response
+	 */
+	public function update($id, User $ban, BanlistRequest $request) {
+		try {
+			$bans = $ban->whereId($id)->first();
+			$bans->internal_note = $request->input('internal_note');
+			$bans->ban = $request->input('ban');
+			// dd($request->input('ban'));
+			if ($bans->save()) {
+				return redirect('banlist')->with('success', 'Banned Email Updated sucessfully');
+			} else {
+				return redirect('banlist')->with('fails', 'Banned Email not Updated');
+			}
+		} catch (Exception $e) {
+			return redirect('banlist')->with('fails', 'Banned Email not Updated');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Banlist $ban
+	 * @return type Response
+	 */
+	public function destroy($id, Banlist $ban) {
+		try {
+			$bans = $ban->whereId($id)->first();
+			/* Success and Falure condition */
+			if ($bans->delete() == true) {
+				return redirect('banlist')->with('success', 'Banned Email Deleted sucessfully');
+			} else {
+				return redirect('banlist')->with('fails', 'Banned Email can not Delete');
+			}
+		} catch (Exception $e) {
+			return redirect('banlist')->with('fails', 'Banned Email can not Delete');
+		}
+	}
+}

app/Http/Controllers/Admin/helpdesk/DepartmentController.php

@@ -0,0 +1,191 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controller
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\DepartmentRequest;
+use App\Http\Requests\helpdesk\DepartmentUpdate;
+// model
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Agent\Group_assign_department;
+use App\Model\helpdesk\Agent\Teams;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Email\Template;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\User;
+// classes
+use DB;
+
+/**
+ * DepartmentController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class DepartmentController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Get index page
+	 * @param type Department $department
+	 * @return type Response
+	 */
+	public function index(Department $department) {
+		try {
+			$departments = $department->get();
+			return view('themes.default1.admin.helpdesk.agent.departments.index', compact('departments'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type User $user
+	 * @param type Group_assign_department $group_assign_department
+	 * @param type Department $department
+	 * @param type Sla_plan $sla
+	 * @param type Template $template
+	 * @param type Emails $email
+	 * @param type Groups $group
+	 * @return type Response
+	 */
+	public function create(User $user, Group_assign_department $group_assign_department, Department $department, Sla_plan $sla, Template $template, Emails $email, Groups $group) {
+		try {
+			$slas = $sla->get();
+			$user = $user->where('role', 'agent')->get();
+			$emails = $email->get();
+			$templates = $template->get();
+			$department = $department->get();
+			$groups = $group->lists('id', 'name');
+			return view('themes.default1.admin.helpdesk.agent.departments.create', compact('department', 'templates', 'slas', 'user', 'emails', 'groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Department $department
+	 * @param type DepartmentRequest $request
+	 * @return type Response
+	 */
+	public function store(Department $department, DepartmentRequest $request) {
+		try {
+			$department->fill($request->except('group_id'))->save();
+			$requests = $request->input('group_id');
+			$id = $department->id;
+			// foreach ($requests as $req) {
+				// DB::insert('insert into group_assign_department(group_id, department_id) values (?,?)', [$req, $id]);
+			// }
+			/* Succes And Failure condition */
+			/*  Check Whether the function Success or Fail */
+			if ($department->save() == true) {
+				return redirect('departments')->with('success', 'Department Created sucessfully');
+			} else {
+				return redirect('departments')->with('fails', 'Department can not Create');
+			}
+		} catch (Exception $e) {
+			return redirect('departments')->with('fails', 'Department can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Group_assign_department $group_assign_department
+	 * @param type Template $template
+	 * @param type Teams $team
+	 * @param type Department $department
+	 * @param type Sla_plan $sla
+	 * @param type Emails $email
+	 * @param type Groups $group
+	 * @return type Response
+	 */
+	public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group) {
+		try {
+			$slas = $sla->get();
+			$user = $user->where('role', 'agent')->get();
+			$emails = $email->get();
+			$templates = $template->get();
+			$departments = $department->whereId($id)->first();
+			$groups = $group->lists('id', 'name');
+			$assign = $group_assign_department->where('department_id', $id)->lists('group_id');
+			return view('themes.default1.admin.helpdesk.agent.departments.edit', compact('assign', 'team', 'templates', 'departments', 'slas', 'user', 'emails', 'groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Group_assign_department $group_assign_department
+	 * @param type Department $department
+	 * @param type DepartmentUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Group_assign_department $group_assign_department, Department $department, DepartmentUpdate $request) {
+		try {
+			$table = $group_assign_department->where('department_id', $id);
+			$table->delete();
+			$requests = $request->input('group_id');
+			// foreach ($requests as $req) {
+				// DB::insert('insert into group_assign_department (group_id, department_id) values (?,?)', [$req, $id]);
+			// }
+			$departments = $department->whereId($id)->first();
+			if ($departments->fill($request->except('group_access'))->save()) {
+				return redirect('departments')->with('success', 'Department Updated sucessfully');
+			} else {
+				return redirect('departments')->with('fails', 'Department not Updated');
+			}
+		} catch (Exception $e) {
+			return redirect('departments')->with('fails', 'Department not Updated');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Department $department
+	 * @param type Group_assign_department $group_assign_department
+	 * @return type Response
+	 */
+	public function destroy($id, Department $department, Group_assign_department $group_assign_department) {
+		try {
+			/* Becouse of foreign key we delete group_assign_department first */
+			$group_assign_department = $group_assign_department->where('department_id', $id);
+			$group_assign_department->delete();
+			$departments = $department->whereId($id)->first();
+			/* Check the function is Success or Fail */
+			if ($departments->delete() == true) {
+				return redirect('departments')->with('success', 'Department Deleted sucessfully');
+			} else {
+				return redirect('departments')->with('fails', 'Department can not Delete');
+			}
+		} catch (Exception $e) {
+			return redirect('departments')->with('fails', 'Department can not Delete');
+		}
+	}
+
+}

app/Http/Controllers/Admin/helpdesk/EmailsController.php

@@ -0,0 +1,164 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\EmailsEditRequest;
+use App\Http\Requests\helpdesk\EmailsRequest;
+// model
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Utility\MailboxProtocol;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+// classes
+use Crypt;
+
+/**
+ * EmailsController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class EmailsController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Emails $emails
+	 * @return type Response
+	 */
+	public function index(Emails $emails) {
+		try {
+			$emails = $emails->get();
+			return view('themes.default1.admin.helpdesk.emails.emails.index', compact('emails'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Department $department
+	 * @param type Help_topic $help
+	 * @param type Priority $priority
+	 * @param type MailboxProtocol $mailbox_protocol
+	 * @return type Response
+	 */
+	public function create(Department $department, Help_topic $help, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) {
+		try {
+			$departments = $department->get();
+			$helps = $help->get();
+			$priority = $priority->get();
+			$mailbox_protocols = $mailbox_protocol->get();
+			return view('themes.default1.admin.helpdesk.emails.emails.create', compact('mailbox_protocols', 'priority', 'departments', 'helps'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Emails $email
+	 * @param type EmailsRequest $request
+	 * @return type Response
+	 */
+	public function store(Emails $email, EmailsRequest $request) {
+		try {
+			$password = $request->input('password');
+			$encrypted = Crypt::encrypt($password);
+			$email->password = $encrypted;
+			if ($email->fill($request->except('password'))->save() == true) {
+				return redirect('emails')->with('success', 'Email Created sucessfully');
+			} else {
+				return redirect('emails')->with('fails', 'Email can not Create');
+			}
+		} catch (Exception $e) {
+			return redirect('emails')->with('fails', 'Email can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Department $department
+	 * @param type Help_topic $help
+	 * @param type Emails $email
+	 * @param type Priority $priority
+	 * @param type MailboxProtocol $mailbox_protocol
+	 * @return type Response
+	 */
+	public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) {
+		try {
+			$emails = $email->whereId($id)->first();
+			$departments = $department->get();
+			$helps = $help->get();
+			$priority = $priority->get();
+			$mailbox_protocols = $mailbox_protocol->get();
+			return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type $id
+	 * @param type Emails $email
+	 * @param type EmailsEditRequest $request
+	 * @return type Response
+	 */
+	public function update($id, Emails $email, EmailsEditRequest $request) {
+		$password = $request->input('password');
+		$encrypted = Crypt::encrypt($password);
+		//echo $encrypted;
+		//$value = Crypt::decrypt($encrypted);
+		//echo $value;
+		try {
+			$emails = $email->whereId($id)->first();
+			$emails->password = $encrypted;
+			$emails->fill($request->except('password'))->save();
+			return redirect('emails')->with('success', 'Email Updated sucessfully');
+		} catch (Exception $e) {
+			return redirect('emails')->with('fails', 'Email not updated');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Emails $email
+	 * @return type Response
+	 */
+	public function destroy($id, Emails $email) {
+		try {
+			$emails = $email->whereId($id)->first();
+			if ($emails->delete() == true) {
+				return redirect('emails')->with('success', 'Email Deleted sucessfully');
+			} else {
+				return redirect('emails')->with('fails', 'Email can not  Delete ');
+			}
+		} catch (Exception $e) {
+			return redirect('emails')->with('fails', 'Email can not  Delete ');
+		}
+	}
+
+}

app/Http/Controllers/Admin/helpdesk/FormController.php

@@ -0,0 +1,108 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+
+use App\Model\helpdesk\Form\Fields;
+use App\Model\helpdesk\Form\Forms;
+use Illuminate\Http\Request;
+use Input;
+use App\Http\Controllers\Controller;
+use Redirect;
+
+class FormController extends Controller {
+    private $fields;   
+    private $forms;
+
+
+    public function __construct(Fields $fields,Forms $forms) {
+        $this->fields = $fields;
+        $this->forms = $forms;
+		// $this->middleware('auth');
+    }
+
+    /**
+     * home
+     * @return type
+     */
+    public function home() {	
+        return view('forms.home');
+    }
+
+    /**
+     * list of forms
+     * @param type Forms $forms 
+     * @return Response
+     */
+    public function index(Forms $forms) {
+        return view('themes.default1.admin.helpdesk.manage.form.index',compact('forms'));
+    }
+
+    /**
+     * Show the form for creating a new resource.
+     * @return Response
+     */
+    public function create() {
+        return view('themes.default1.admin.helpdesk.manage.form.form');
+    }
+
+    /**
+    * Display the specified resource.
+    * @param  int  $id
+    * @return Response
+    */
+    public function show($id) {
+        return view('themes.default1.admin.helpdesk.manage.form.preview',compact('id'));
+    }
+    
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @return Response
+     */
+    public function store(Forms $forms) {  
+        if(!Input::get('formname')) {
+            return Redirect::back()->with('fails','Please fill Form name');
+        }
+	    $required = Input::get('required');
+	    $count = count($required);
+	    $require = array();
+	    for($i=2;$i<$count+2;$i++) {
+	        for($j=0;$j<1;$j++) {
+	            array_push($require,$required[$i][$j]);
+	        }
+	    }
+        $forms->formname = Input::get('formname');
+        $forms->save();
+        $count = count(Input::get('name')); 
+        $fields = array();
+        for($i=0; $i<=$count; $i++) {
+           if(!empty(Input::get('name')[$i])) {
+             array_push($fields, array(     
+                'forms_id' => $forms->id,
+                'label'  => Input::get('label')[$i],
+                'name' => Input::get('name')[$i],
+                'type' => Input::get('type')[$i],
+                'value' => Input::get('value')[$i],
+                'required'=>$require[$i],
+        	 	));
+        	}
+        }	
+        Fields::insert($fields);
+       	return Redirect::back()->with('success','Successfully created Form');
+    }
+    
+
+ 
+    public function delete($id,Forms $forms, Fields $field) {
+        $fields = $field->where('forms_id',$id)->get();
+        foreach($fields as $field) {
+            $field->delete();
+        }
+        $forms = $forms->where('id',$id)->first();
+        $forms->delete();
+        return redirect()->back()->with('success', 'Deleted Successfully');
+  	}
+
+  	
+}
+
+
+

app/Http/Controllers/Admin/helpdesk/GroupController.php

@@ -0,0 +1,198 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\GroupRequest;
+use Illuminate\Http\Request;
+// models
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Agent\Group_assign_department;
+// classes
+use Illuminate\Support\Facades\Input;
+
+/**
+ * GroupController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class GroupController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Groups $group
+	 * @param type Department $department
+	 * @param type Group_assign_department $group_assign_department
+	 * @return type Response
+	 */
+	public function index(Groups $group, Department $department, Group_assign_department $group_assign_department) {
+		try {
+			$groups = $group->get();
+			$departments = $department->lists('id');
+			return view('themes.default1.admin.helpdesk.agent.groups.index', compact('departments', 'group_assign_department', 'groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			return view('themes.default1.admin.helpdesk.agent.groups.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Groups $group
+	 * @param type GroupRequest $request
+	 * @return type Response
+	 */
+	public function store(Groups $group, GroupRequest $request) {
+		try {
+			/* Check Whether function success or not */
+			if ($group->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('groups')->with('success', 'Groups Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('groups')->with('fails', 'Groups can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('groups')->with('fails', 'Groups can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id, Groups $group, Request $request) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Groups $group
+	 * @return type Response
+	 */
+	public function edit($id, Groups $group) {
+		try {
+			$groups = $group->whereId($id)->first();
+			return view('themes.default1.admin.helpdesk.agent.groups.edit', compact('groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Groups $group
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	public function update($id, Groups $group, Request $request) {
+		try {
+			$var = $group->whereId($id)->first();
+			//Updating Status
+			$status = $request->Input('group_status');
+			$var->group_status = $status;
+			//Updating can_create_ticket field
+			$createTicket = $request->Input('can_create_ticket');
+			$var->can_create_ticket = $createTicket;
+			//Updating can_edit_ticket field
+			$editTicket = $request->Input('can_edit_ticket');
+			$var->can_edit_ticket = $editTicket;
+			//Updating can_post_ticket field
+			$postTicket = $request->Input('can_post_ticket');
+			$var->can_post_ticket = $postTicket;
+			//Updating can_close_ticket field
+			$closeTicket = $request->Input('can_close_ticket');
+			$var->can_close_ticket = $closeTicket;
+			//Updating can_assign_ticket field
+			$assignTicket = $request->Input('can_assign_ticket');
+			$var->can_assign_ticket = $assignTicket;
+			//Updating can_trasfer_ticket field
+			$trasferTicket = $request->Input('can_trasfer_ticket');
+			$var->can_trasfer_ticket = $trasferTicket;
+			//Updating can_delete_ticket field
+			$deleteTicket = $request->Input('can_delete_ticket');
+			$var->can_delete_ticket = $deleteTicket;
+			//Updating can_ban_email field
+			$banEmail = $request->Input('can_ban_email');
+			$var->can_ban_email = $banEmail;
+			//Updating can_manage_canned field
+			$manageCanned = $request->Input('can_manage_canned');
+			$var->can_manage_canned = $manageCanned;
+			//Updating can_manage_faq field
+			$manageFaq = $request->Input('can_manage_faq');
+			$var->can_manage_faq = $manageFaq;
+			//Updating can_view_agent_stats field
+			$viewAgentStats = $request->Input('can_view_agent_stats');
+			$var->can_view_agent_stats = $viewAgentStats;
+			//Updating department_access field
+			$departmentAccess = $request->Input('department_access');
+			$var->department_access = $departmentAccess;
+			//Updating admin_notes field
+			$adminNotes = $request->Input('admin_notes');
+			$var->admin_notes = $adminNotes;
+			/* Check whether function success or not */
+			if ($var->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('groups')->with('success', 'Group Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('groups')->with('fails', 'Group can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('groups')->with('fails', 'Groups can not Create');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Groups $group
+	 * @param type Group_assign_department $group_assign_department
+	 * @return type Response
+	 */
+	public function destroy($id, Groups $group, Group_assign_department $group_assign_department) {
+		try {
+			$group_assign_department->where('group_id', $id)->delete();
+			$groups = $group->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($groups->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('groups')->with('success', 'Group Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('groups')->with('fails', 'Group can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('groups')->with('fails', 'Groups can not Create');
+		}
+	}
+}

app/Http/Controllers/Admin/helpdesk/HelptopicController.php

@@ -0,0 +1,185 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\HelptopicRequest;
+use App\Http\Requests\helpdesk\HelptopicUpdate;
+// models
+use App\Model\helpdesk\Agent\Agents;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Form\Forms;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\User;
+
+/**
+ * HelptopicController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class HelptopicController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type vodi
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Help_topic $topic
+	 * @return type Response
+	 */
+	public function index(Help_topic $topic) {
+		try {
+			$topics = $topic->get();
+			return view('themes.default1.admin.helpdesk.manage.helptopic.index', compact('topics'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Priority $priority
+	 * @param type Department $department
+	 * @param type Help_topic $topic
+	 * @param type Form_name $form
+	 * @param type Agents $agent
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	/*
+	================================================
+	| Route to Create view file passing Model Values
+	| 1.Department Model
+	| 2.Help_topic Model
+	| 3.Agents Model
+	| 4.Sla_plan Model
+	| 5.Forms Model
+	================================================
+	 */
+	public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla) {
+		try {
+			$departments = $department->get();
+			$topics = $topic->get();
+			$forms = $form->get();
+			$agents = $agent->where('role','=','agent')->get();
+			$slas = $sla->get();
+			$priority = $priority->get();
+			return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Help_topic $topic
+	 * @param type HelptopicRequest $request
+	 * @return type Response
+	 */
+	public function store(Help_topic $topic, HelptopicRequest $request) {
+		try {
+			/* Check whether function success or not */
+			if ($topic->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('helptopic')->with('success', 'Helptopic Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type $id
+	 * @param type Priority $priority
+	 * @param type Department $department
+	 * @param type Help_topic $topic
+	 * @param type Form_name $form
+	 * @param type Agents $agent
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla) {
+		try {
+			$agents = User::where('role','=','agent')->get();
+			$departments = $department->get();
+			$topics = $topic->whereId($id)->first();
+			$forms = $form->get();
+			$slas = $sla->get();
+			$priority = $priority->get();
+			return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type $id
+	 * @param type Help_topic $topic
+	 * @param type HelptopicUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Help_topic $topic, HelptopicUpdate $request) {
+		try {
+			$topics = $topic->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($topics->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('helptopic')->with('success', 'Helptopic Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('helptopic')->with('fails', 'Helptopic can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Help_topic $topic
+	 * @return type Response
+	 */
+	public function destroy($id, Help_topic $topic) {
+		try {
+			$topics = $topic->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($topics->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('helptopic')->with('success', 'Helptopic Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('helptopic')->with('fails', 'Helptopic can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+		}
+	}
+}

app/Http/Controllers/Admin/helpdesk/HomeController.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+
+/**
+ * -----------------------------------------------
+ * HelptopicController
+ * -----------------------------------------------
+ * This controller renders your application's "dashboard" for users that
+ * are authenticated. Of course, you are free to change or remove the
+ * controller as you wish. It is just here to get your app started!
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class HomeController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+	}
+
+	/**
+	 * Show the application dashboard to the user.
+	 *
+	 * @return Response
+	 */
+	public function index() {
+		return view('themes/default1/admin/dashboard');
+	}
+
+}

app/Http/Controllers/Admin/helpdesk/ProfileController.php

@@ -0,0 +1,122 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\ProfilePassword;
+use App\Http\Requests\ProfileRequest;
+// models
+use App\User;
+// classes
+use Auth;
+use Hash;
+use Input;
+
+/**
+ * ProfileController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class ProfileController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Get profile page
+	 * @return type Response
+	 */
+	public function getProfile() {
+		try {
+			$user = Auth::user();
+			if ($user) {
+				return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
+			} else {
+				return redirect('404');
+			}
+		} catch (Exception $e) {
+			return redirect('404');
+		}
+	}
+
+	/**
+	 * Get profile Edit page
+	 * @return type Response
+	 */
+	public function getProfileedit() {
+		try {
+			$user = Auth::user();
+			if ($user) {
+				return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
+			} else {
+				return redirect('404');
+			}
+		} catch (Exception $e) {
+			return redirect('404');
+		}
+	}
+
+	/**
+	 * Post profile page
+	 * @param type int $id
+	 * @param type ProfileRequest $request
+	 * @return type Response
+	 */
+	public function postProfile($id, ProfileRequest $request) {
+		$user = Auth::user();
+		$user->gender = $request->input('gender');
+		$user->save();
+		if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
+			if ($request->input('gender') == 1) {
+				$name = 'avatar5.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			} elseif ($request->input('gender') == 0) {
+				$name = 'avatar2.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			}
+		}
+		if (Input::file('profile_pic')) {
+			//$extension = Input::file('profile_pic')->getClientOriginalExtension();
+			$name = Input::file('profile_pic')->getClientOriginalName();
+			$destinationPath = 'lb-faveo/profilepic';
+			$fileName = rand(0000, 9999) . '.' . $name;
+			//echo $fileName;
+			Input::file('profile_pic')->move($destinationPath, $fileName);
+			$user->profile_pic = $fileName;
+		} else {
+			$user->fill($request->except('profile_pic', 'gender'))->save();
+			return redirect('guest')->with('success', 'Profile Updated sucessfully');
+		}
+		if ($user->fill($request->except('profile_pic'))->save()) {
+			return redirect('guest')->with('success', 'Profile Updated sucessfully');
+		}
+	}
+
+	/**
+	 * Post  Profile password page
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type ProfilePassword $request
+	 * @return type Response
+	 */
+	public function postProfilePassword($id, User $user, ProfilePassword $request) {
+		$user = Auth::user();
+		//echo $user->password;
+		if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
+			$user->password = Hash::make($request->input('new_password'));
+			$user->save();
+			return redirect('guest')->with('success', 'Password Updated sucessfully');
+		} else {
+			return redirect('guest')->with('fails', 'Password was not Updated');
+		}
+	}
+}

app/Http/Controllers/Admin/helpdesk/SettingsController.php

@@ -0,0 +1,435 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\CompanyRequest;
+use App\Http\Requests\helpdesk\EmailRequest;
+use App\Http\Requests\helpdesk\SystemRequest;
+// models
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Email\Template;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\Model\helpdesk\Settings\Access;
+use App\Model\helpdesk\Settings\Alert;
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Settings\Responder;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Ticket;
+use App\Model\helpdesk\Utility\Date_format;
+use App\Model\helpdesk\Utility\Date_time_format;
+use App\Model\helpdesk\Utility\Logs;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\Model\helpdesk\Utility\Timezones;
+use App\Model\helpdesk\Utility\Time_format;
+// classes
+use Illuminate\Http\Request;
+use Input;
+
+/**
+ * SettingsController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class SettingsController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return void
+	 */
+	public function __construct() {
+		// $this->smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * @param int $id
+	 * @return Response
+	 * @param $compant instance of company table
+	 *
+	 * get the form for company setting page
+	 */
+	public function getcompany(Company $company) {
+		try {
+			/* fetch the values of company from company table */
+			$companys = $company->whereId('1')->first();
+			/* Direct to Company Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Company $company
+	 * @param type CompanyRequest $request 
+	 * @return Response
+	 */
+	public function postcompany($id, Company $company, CompanyRequest $request) {
+		try {
+			/* fetch the values of company request  */
+			$companys = $company->whereId('1')->first();
+			if (Input::file('logo')) {
+				$name = Input::file('logo')->getClientOriginalName();
+				$destinationPath = 'lb-faveo/dist/';
+				$fileName = rand(0000, 9999) . '.' . $name;
+				Input::file('logo')->move($destinationPath, $fileName);
+				$companys->logo = $fileName;
+			}
+				if($request->input('use_logo')==null)
+				{
+					$companys->use_logo = '0';
+				}
+			/* Check whether function success or not */
+			if ($companys->fill($request->except('logo'))->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getcompany')->with('success', 'Company Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getcompany')->with('fails', 'Company can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getcompany')->with('fails', 'Company can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for System setting page
+	 * @param type System $system
+	 * @param type Department $department
+	 * @param type Timezones $timezone
+	 * @param type Date_format $date
+	 * @param type Date_time_format $date_time
+	 * @param type Time_format $time
+	 * @param type Logs $log
+	 * @return type Response
+	 */
+	public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time, Logs $log) {
+		try {
+			/* fetch the values of system from system table */
+			$systems = $system->whereId('1')->first();
+			/* Fetch the values from Department table */
+			$departments = $department->get();
+			/* Fetch the values from Timezones table */
+			$timezones = $timezone->get();
+			/* Direct to System Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time', 'log'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int  $id
+	 * @param type System $system
+	 * @param type SystemRequest $request
+	 * @return type Response
+	 */
+	public function postsystem($id, System $system, SystemRequest $request) {
+		try {
+			/* fetch the values of system request  */
+			$systems = $system->whereId('1')->first();
+			/* fill the values to coompany table */
+			/* Check whether function success or not */
+			if ($systems->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getsystem')->with('success', 'System Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getsystem')->with('fails', 'System can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getsystem')->with('fails', 'System can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Ticket setting page
+	 * @param type Ticket $ticket
+	 * @param type Sla_plan $sla
+	 * @param type Help_topic $topic
+	 * @param type Priority $priority
+	 * @return type Response
+	 */
+	public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority) {
+		try {
+			/* fetch the values of ticket from ticket table */
+			$tickets = $ticket->whereId('1')->first();
+			/* Fetch the values from SLA Plan table */
+			$slas = $sla->get();
+			/* Fetch the values from Help_topic table */
+			$topics = $topic->get();
+			/* Direct to Ticket Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int  $id
+	 * @param type Ticket $ticket
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	public function postticket($id, Ticket $ticket, Request $request) {
+		try {
+			/* fetch the values of ticket request  */
+			$tickets = $ticket->whereId('1')->first();
+			/* fill the values to coompany table */
+			$tickets->fill($request->except('captcha', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update'))->save();
+			/* insert checkbox to Database  */
+			$tickets->captcha = $request->input('captcha');
+			$tickets->claim_response = $request->input('claim_response');
+			$tickets->assigned_ticket = $request->input('assigned_ticket');
+			$tickets->answered_ticket = $request->input('answered_ticket');
+			$tickets->agent_mask = $request->input('agent_mask');
+			$tickets->html = $request->input('html');
+			$tickets->client_update = $request->input('client_update');
+			/* Check whether function success or not */
+			if ($tickets->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getticket')->with('success', 'Ticket Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getticket')->with('fails', 'Ticket can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getticket')->with('fails', 'Ticket can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Email setting page
+	 * @param type Email $email
+	 * @param type Template $template
+	 * @param type Emails $email1
+	 * @return type Response
+	 */
+	public function getemail(Email $email, Template $template, Emails $email1) {
+		try {
+			/* fetch the values of email from Email table */
+			$emails = $email->whereId('1')->first();
+			/* Fetch the values from Template table */
+			$templates = $template->get();
+			/* Fetch the values from Emails table */
+			$emails1 = $email1->get();
+			/* Direct to Email Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Email $email
+	 * @param type EmailRequest $request
+	 * @return type Response
+	 */
+	public function postemail($id, Email $email, EmailRequest $request) {
+		try {
+			/* fetch the values of email request  */
+			$emails = $email->whereId('1')->first();
+			/* fill the values to email table */
+			$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
+			/* insert checkboxes  to database */
+			$emails->email_fetching = $request->input('email_fetching');
+			$emails->all_emails = $request->input('all_emails');
+			$emails->email_collaborator = $request->input('email_collaborator');
+			$emails->strip = $request->input('strip');
+			$emails->attachment = $request->input('attachment');
+			/* Check whether function success or not */
+			if ($emails->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getemail')->with('success', 'Email Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getemail')->with('fails', 'Email can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getemail')->with('fails', 'Email can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Access setting page
+	 * @param type Access $access
+	 * @return type Response
+	 */
+	// public function getaccess(Access $access) {
+	// 	try {
+	// 		/* fetch the values of access from access table */
+	// 		$accesses = $access->whereId('1')->first();
+//	// 		 Direct to Access Settings Page 
+	// 		return view('themes.default1.admin.helpdesk.settings.access', compact('accesses'));
+	// 	} catch (Exception $e) {
+	// 		return view('404');
+	// 	}
+	// }
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type Access $access
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	// public function postaccess(Access $access, Request $request) {
+	// 	try {
+	// 		/* fetch the values of access request  */
+	// 		$accesses = $access->whereId('1')->first();
+	// 		/* fill the values to access table */
+	// 		$accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save();
+	// 		/* insert checkbox value to DB  */
+	// 		$accesses->password_reset = $request->input('password_reset');
+	// 		$accesses->bind_agent_ip = $request->input('bind_agent_ip');
+	// 		$accesses->reg_require = $request->input('reg_require');
+	// 		$accesses->quick_access = $request->input('quick_access');
+	// 		/* Check whether function success or not */
+	// 		if ($accesses->save() == true) {
+	// 			/* redirect to Index page with Success Message */
+	// 			return redirect('getaccess')->with('success', 'Access Updated Successfully');
+	// 		} else {
+	// 			/* redirect to Index page with Fails Message */
+	// 			return redirect('getaccess')->with('fails', 'Access can not Updated');
+	// 		}
+	// 	} catch (Exception $e) {
+	// 		/* redirect to Index page with Fails Message */
+	// 		return redirect('getaccess')->with('fails', 'Access can not Updated');
+	// 	}
+	// }
+
+	/**
+	 * get the form for Responder setting page
+	 * @param type Responder $responder
+	 * @return type Response
+	 */
+	public function getresponder(Responder $responder) {
+		try {
+			/* fetch the values of responder from responder table */
+			$responders = $responder->whereId('1')->first();
+			/* Direct to Responder Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type Responder $responder
+	 * @param type Request $request
+	 * @return type
+	 */
+	public function postresponder(Responder $responder, Request $request) {
+		try {
+			/* fetch the values of responder request  */
+			$responders = $responder->whereId('1')->first();
+			/* insert Checkbox value to DB */
+			$responders->new_ticket = $request->input('new_ticket');
+			$responders->agent_new_ticket = $request->input('agent_new_ticket');
+			$responders->submitter = $request->input('submitter');
+			$responders->participants = $request->input('participants');
+			$responders->overlimit = $request->input('overlimit');
+			/* fill the values to coompany table */
+			/* Check whether function success or not */
+			if ($responders->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getresponder')->with('success', 'Responder Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getresponder')->with('fails', 'Responder can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getresponder')->with('fails', 'Responder can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Alert setting page
+	 * @param type Alert $alert
+	 * @return type Response
+	 */
+	public function getalert(Alert $alert) {
+		try {
+			/* fetch the values of alert from alert table */
+			$alerts = $alert->whereId('1')->first();
+			/* Direct to Alert Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type $id
+	 * @param type Alert $alert
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	public function postalert($id, Alert $alert, Request $request) {
+		try {
+			/* fetch the values of alert request  */
+			$alerts = $alert->whereId('1')->first();
+			/* Insert Checkbox to DB */
+			$alerts->assignment_status = $request->input('assignment_status');
+			$alerts->ticket_status = $request->input('ticket_status');
+			$alerts->overdue_department_member = $request->input('overdue_department_member');
+			$alerts->sql_error = $request->input('sql_error');
+			$alerts->excessive_failure = $request->input('excessive_failure');
+			$alerts->overdue_status = $request->input('overdue_status');
+			$alerts->overdue_assigned_agent = $request->input('overdue_assigned_agent');
+			$alerts->overdue_department_manager = $request->input('overdue_department_manager');
+			$alerts->internal_status = $request->input('internal_status');
+			$alerts->internal_last_responder = $request->input('internal_last_responder');
+			$alerts->internal_assigned_agent = $request->input('internal_assigned_agent');
+			$alerts->internal_department_manager = $request->input('internal_department_manager');
+			$alerts->assignment_assigned_agent = $request->input('assignment_assigned_agent');
+			$alerts->assignment_team_leader = $request->input('assignment_team_leader');
+			$alerts->assignment_team_member = $request->input('assignment_team_member');
+			$alerts->system_error = $request->input('system_error');
+			$alerts->transfer_department_member = $request->input('transfer_department_member');
+			$alerts->transfer_department_manager = $request->input('transfer_department_manager');
+			$alerts->transfer_assigned_agent = $request->input('transfer_assigned_agent');
+			$alerts->transfer_status = $request->input('transfer_status');
+			$alerts->message_organization_accmanager = $request->input('message_organization_accmanager');
+			$alerts->message_department_manager = $request->input('message_department_manager');
+			$alerts->message_assigned_agent = $request->input('message_assigned_agent');
+			$alerts->message_last_responder = $request->input('message_last_responder');
+			$alerts->message_status = $request->input('message_status');
+			$alerts->ticket_organization_accmanager = $request->input('ticket_organization_accmanager');
+			$alerts->ticket_department_manager = $request->input('ticket_department_manager');
+			$alerts->ticket_department_member = $request->input('ticket_department_member');
+			$alerts->ticket_admin_email = $request->input('ticket_admin_email');
+			/* fill the values to coompany table */
+			/* Check whether function success or not */
+			if ($alerts->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getalert')->with('success', 'Alert Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getalert')->with('fails', 'Alert can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getalert')->with('fails', 'Alert can not Updated');
+		}
+	}
+
+}

app/Http/Controllers/Admin/helpdesk/SlaController.php

@@ -0,0 +1,161 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\SlaRequest;
+use App\Http\Requests\helpdesk\SlaUpdate;
+// models
+use App\Model\helpdesk\Manage\Sla_plan;
+
+/**
+ * SlaController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class SlaController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function index(Sla_plan $sla) {
+		try {
+			/* Declare a Variable $slas to store all Values From Sla_plan Table */
+			$slas = $sla->get();
+			/* Listing the values From Sla_plan Table */
+			return view('themes.default1.admin.helpdesk.manage.sla.index', compact('slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			/* Direct to Create Page */
+			return view('themes.default1.admin.helpdesk.manage.sla.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Sla_plan $sla
+	 * @param type SlaRequest $request
+	 * @return type Response
+	 */
+	public function store(Sla_plan $sla, SlaRequest $request) {
+		try {
+			/* Fill the request values to Sla_plan Table  */
+			/* Check whether function success or not */
+			if ($sla->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('sla')->with('success', 'SLA Plan Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('sla')->with('fails', 'SLA Plan can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('sla')->with('fails', 'SLA Plan can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function edit($id, Sla_plan $sla) {
+		try {
+			/* Direct to edit page along values of perticular field using Id */
+			$slas = $sla->whereId($id)->first();
+			$slas->get();
+			return view('themes.default1.admin.helpdesk.manage.sla.edit', compact('slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Sla_plan $sla
+	 * @param type SlaUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Sla_plan $sla, SlaUpdate $request) {
+		try {
+			/* Fill values to selected field using Id except Check box */
+			$slas = $sla->whereId($id)->first();
+			$slas->fill($request->except('transient', 'ticket_overdue'))->save();
+			/* Update transient checkox field */
+			$slas->transient = $request->input('transient');
+			/* Update ticket_overdue checkox field */
+			$slas->ticket_overdue = $request->input('ticket_overdue');
+			/* Check whether function success or not */
+			if ($slas->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('sla')->with('success', 'SLA Plan Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('sla')->with('fails', 'SLA Plan can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('sla')->with('fails', 'SLA Plan can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function destroy($id, Sla_plan $sla) {
+		try {
+			/* Delete a perticular field from the database by delete() using Id */
+			$slas = $sla->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($slas->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('sla')->with('success', 'SLA Plan Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('sla')->with('fails', 'SLA Plan can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('sla')->with('fails', 'SLA Plan can not Delete');
+		}
+	}
+
+}

app/Http/Controllers/Admin/helpdesk/TeamController.php

@@ -0,0 +1,167 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\TeamRequest;
+use App\Http\Requests\helpdesk\TeamUpdate;
+// models
+use App\Model\helpdesk\Agent\Assign_team_agent;
+use App\Model\helpdesk\Agent\Teams;
+use App\User;
+
+/**
+ * TeamController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class TeamController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * get Index page
+	 * @param type Teams $team
+	 * @param type Assign_team_agent $assign_team_agent
+	 * @return type Response
+	 */
+	public function index(Teams $team, Assign_team_agent $assign_team_agent) {
+		try {
+			$teams = $team->get();
+			/*  find out the Number of Members in the Team */
+			$id = $teams->lists('id');
+			$assign_team_agent = $assign_team_agent->get();
+			return view('themes.default1.admin.helpdesk.agent.teams.index', compact('assign_team_agent', 'teams'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function create(User $user) {
+		try {
+			$user = $user->get();
+			return view('themes.default1.admin.helpdesk.agent.teams.create', compact('user'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Teams $team
+	 * @param type TeamRequest $request
+	 * @return type Response
+	 */
+	public function store(Teams $team, TeamRequest $request) {
+		try {
+			/* Check whether function success or not */
+			if ($team->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('teams')->with('success', 'Teams  Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('teams')->with('fails', 'Teams can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('teams')->with('fails', 'Teams can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type $id
+	 * @param type User $user
+	 * @param type Assign_team_agent $assign_team_agent
+	 * @param type Teams $team
+	 * @return type Response
+	 */
+	public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team) {
+		try {
+			$user = $user->whereId($id)->first();
+			$teams = $team->whereId($id)->first();
+			$agent_team = $assign_team_agent->where('team_id', $id)->get();
+			$agent_id = $agent_team->lists('agent_id', 'agent_id');
+			return view('themes.default1.admin.helpdesk.agent.teams.edit', compact('agent_id', 'user', 'teams', 'allagents'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Teams $team
+	 * @param type TeamUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Teams $team, TeamUpdate $request) {
+		try {
+			$teams = $team->whereId($id)->first();
+			//updating check box
+			$alert = $request->input('assign_alert');
+			$teams->assign_alert = $alert;
+			$teams->save(); //saving check box
+			//updating whole field
+			/* Check whether function success or not */
+			if ($teams->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('teams')->with('success', 'Teams  Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('teams')->with('fails', 'Teams  can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('teams')->with('fails', 'Teams  can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Teams $team
+	 * @param type Assign_team_agent $assign_team_agent
+	 * @return type Response
+	 */
+	public function destroy($id, Teams $team, Assign_team_agent $assign_team_agent) {
+		try {
+			$assign_team_agent->where('team_id', $id)->delete();
+			$teams = $team->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($teams->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('teams')->with('success', 'Teams  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('teams')->with('fails', 'Teams can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('teams')->with('fails', 'Teams can not Delete');
+		}
+	}
+}

app/Http/Controllers/Admin/helpdesk/TemplateController.php

@@ -0,0 +1,192 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use App\Http\Requests\helpdesk\TemplateRequest;
+use App\Http\Requests\helpdesk\TemplateUdate;
+// models
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Email\Template;
+use App\Model\helpdesk\Utility\Languages;
+// classes
+use Illuminate\Http\Request;
+use Mail;
+
+/**
+ * TemplateController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class TemplateController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Template $template
+	 * @return type Response
+	 */
+	public function index(Template $template) {
+		try {
+			$templates = $template->get();
+			return view('themes.default1.admin.helpdesk.emails.template.index', compact('templates'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Languages $language
+	 * @param type Template $template
+	 * @return type Response
+	 */
+	public function create(Languages $language, Template $template) {
+		try {
+			$templates = $template->get();
+			$languages = $language->get();
+			return view('themes.default1.admin.helpdesk.emails.template.create', compact('languages', 'templates'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Template $template
+	 * @param type TemplateRequest $request
+	 * @return type Response
+	 */
+	public function store(Template $template, TemplateRequest $request) {
+		try {
+			/* Check whether function success or not */
+			if ($template->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('template')->with('success', 'Teams  Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('template')->with('fails', 'Teams  can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('template')->with('fails', 'Teams  can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type $id
+	 * @param type Template $template
+	 * @param type Languages $language
+	 * @return type Response
+	 */
+	public function edit($id, Template $template, Languages $language) {
+		try {
+			$templates = $template->whereId($id)->first();
+			$languages = $language->get();
+			return view('themes.default1.admin.helpdesk.emails.template.edit', compact('templates', 'languages'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Template $template
+	 * @param type TemplateUdate $request
+	 * @return type Response
+	 */
+	public function update($id, Template $template, TemplateUdate $request) {
+		try {
+			//TODO validation
+			$templates = $template->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($templates->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('template')->with('success', 'Teams  Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('template')->with('fails', 'Teams can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('template')->with('fails', 'Teams can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Template $template
+	 * @return type Response
+	 */
+	public function destroy($id, Template $template) {
+		try {
+			$templates = $template->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($templates->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('template')->with('success', 'Teams  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('template')->with('fails', 'Teams  can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('template')->with('fails', 'Teams  can not Delete');
+		}
+	}
+
+	/**
+	 * Form for Email connection checking.
+	 * @param type Emails $email
+	 * @return type Response
+	 */
+	public function formDiagno(Emails $email) {
+		try {
+			$emails = $email->get();
+			return view('themes.default1.admin.helpdesk.emails.template.formDiagno', compact('emails'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * function to send  emails
+	 * @param type Request $request
+	 * @return type
+	 */
+	public function postDiagno(Request $request) {
+		$email = $request->input('to');
+		if($email == null)
+		{
+			return redirect('getdiagno')->with('fails', 'Please provide E-mail address !');
+		}
+		$mail = Mail::send('themes.default1.admin.helpdesk.emails.template.connection', array('link' => url('getmail'), 'username' => $email), function ($message) use ($email) {
+			$message->to($email)->subject('Checking the connection');
+		});
+		return redirect('getdiagno')->with('success', 'Please check your mail. An E-mail has been sent to your E-mail address');
+	}
+	
+}

app/Http/Controllers/Admin/helpdesk/ThreadController.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// models
+use App\Model\helpdesk\Priority;
+use App\Model\helpdesk\Ticket_thread;
+
+/**
+ * ThreadController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class ThreadController extends Controller {
+
+	/**
+	 * get the values from ticket_thread Table and direct to view page
+	 * @param type Ticket_thread $thread
+	 * @param type Priority $priority
+	 * @return type  Response
+	 */
+	public function getTickets(Ticket_thread $thread, Priority $priority) {
+		try {
+			/* get the values of Ticket_thread from Ticket_thread Table  */
+			$threads = $thread->get();
+			/* get the values of priority from Priority Table  */
+			$priorities = $priority->get();
+			/* Direct to view page */
+			return view('themes.default1.admin.helpdesk.tickets.ticket', compact('threads', 'priorities'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+}