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#bug-fix-patch-11

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# Showing correct ticket count and correct message in ticket listing
pages
# removed "my tickets" tab form top bar as it's already in sidebar
This commit is contained in:
Manish Verma
2016-12-27 16:19:08 +05:30
parent 8fefca286f
commit 5ea755fb55
14 changed files with 42 additions and 74 deletions
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40
resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
View File

@@ -41,38 +41,20 @@ class="active"
@stop
@section('content')
<?php
// $date_time_format = UTC::getDateTimeFormat();
// if (Auth::user()->role == 'agent') {
// $dept = \App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
// $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
// } else {
// $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
// }
// $i = count($overdues);
// if ($i == 0) {
// $overdue_ticket = 0;
// } else {
// $j = 0;
// foreach ($overdues as $overdue) {
// $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
// $ovadate = $overdue->created_at;
// $new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
// if (date('Y-m-d H:i:s') > $new_date) {
// $j++;
// //$value[] = $overdue;
// }
// }
// // dd(count($value));
// if ($j > 0) {
// $overdue_ticket = $j;
// } else {
// $overdue_ticket = 0;
// }
// }
$overdue_ticket=App\Model\helpdesk\Ticket\Tickets::where('tickets.duedate','<', \Carbon\Carbon::now())->count();
$otickets = App\Model\helpdesk\Ticket\Tickets::where('tickets.status', '=', 1)
->where('tickets.isanswered', '=', 0)
->whereNotNull('tickets.duedate')
->where('tickets.duedate', '!=', '00-00-00 00:00:00')
// ->where('duedate','>',\Carbon\Carbon::now());
->where('tickets.duedate', '<', \Carbon\Carbon::now());
if (\Auth::user()->role === 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
$otickets = $otickets->where('dept_id', '=', $dept->id);
}
$overdue_ticket = $otickets->count();
?>
<!-- Main content -->