diff --git a/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php b/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php
index 99f2623b2..927787da4 100644
--- a/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php
+++ b/app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php
@@ -196,6 +196,7 @@ class FilterController extends Controller
                      ->leftJoin('ticket_status', function ($join) {
                          $join->on('ticket_status.id', '=', 'tickets.status');
                      })
+                    ->where('isanswered', '=', 0)
                     ->where('tickets.status', '=', 1);
             case '/duetoday':
                 if (Auth::user()->role == 'agent') {
@@ -238,7 +239,7 @@ class FilterController extends Controller
                         ->whereNotNull('title')
                         ->where('ticket_thread.is_internal', '<>', 1);
                     })
-
+                    ->leftJoin('ticket_thread as ticket_thread2', 'ticket_thread2.ticket_id', '=', 'tickets.id')
                     ->Join('ticket_source', 'ticket_source.id', '=', 'tickets.source')
                     ->leftJoin('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
                     ->leftJoin('users as u', 'u.id', '=', 'tickets.user_id')
diff --git a/resources/views/themes/default1/agent/helpdesk/dashboard/dashboard.blade.php b/resources/views/themes/default1/agent/helpdesk/dashboard/dashboard.blade.php
index a30e321a8..3cec0bf17 100644
--- a/resources/views/themes/default1/agent/helpdesk/dashboard/dashboard.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/dashboard/dashboard.blade.php
@@ -72,7 +72,7 @@ class="active"
             <div class="info-box">
                 <span class="info-box-icon bg-red"><i class="fa fa-calendar-times-o"></i></span>
                 <div class="info-box-content">
-s                    <span class="info-box-text">{!! Lang::get('lang.overdue') !!}</span>
+                    <span class="info-box-text">{!! Lang::get('lang.overdue') !!}</span>
                     <span class="info-box-number">{{ $overdues->count() }} <small> Tickets</small></span>
                 </div><!-- /.info-box-content -->
             </div><!-- /.info-box -->
diff --git a/resources/views/themes/default1/agent/helpdesk/dept-ticket/tickets.blade.php b/resources/views/themes/default1/agent/helpdesk/dept-ticket/tickets.blade.php
index 14fb6a50d..ff88f6abc 100644
--- a/resources/views/themes/default1/agent/helpdesk/dept-ticket/tickets.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/dept-ticket/tickets.blade.php
@@ -45,17 +45,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::select('id', 'name')->where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
     $dept_name =  $dept->name;
 } else {
     $dept_name = \Request::segments()[1];
-    $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! $dept_name !!} / {!! $status !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! $dept_name !!} / {!! $status !!} </h3>
     </div><!-- /.box-header -->
 
     <div class="box-body ">
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php
index 1ff95fbfd..531dcc6e2 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php
@@ -46,15 +46,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->orderBy('id', 'DESC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! Lang::get('lang.answered') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.answered') !!} </h3> <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
         <div class="box-tools pull-right">
             <div class="has-feedback">
             </div>
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php
index 40faa1ae4..d0f7c0dbd 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php
@@ -46,15 +46,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->orderBy('id', 'DESC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title"> {!! Lang::get('lang.assigned') !!} </h3> <small  id="title_refresh"> {!! $tickets->total() !!}  {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title"> {!! Lang::get('lang.assigned') !!} </h3> <small  id="title_refresh"> {!! $tickets !!}  {!! Lang::get('lang.tickets') !!}</small>
     </div><!-- /.box-header -->
     <div class="box-body">
     @if(Session::has('success'))
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/closed.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/closed.blade.php
index 5665bab35..8697a33da 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/closed.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/closed.blade.php
@@ -46,15 +46,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '>', 1)->where('dept_id', '=', $dept->id)->where('status', '<', 4)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '>', 1)->where('dept_id', '=', $dept->id)->where('status', '<', 4)->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title"> {!! Lang::get('lang.closed') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!}  {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title"> {!! Lang::get('lang.closed') !!} </h3> <small id="title_refresh">{!! $tickets !!}  {!! Lang::get('lang.tickets') !!}</small>
     </div><!-- /.box-header -->
     <div class="box-body">
         @if(Session::has('success'))
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/duetodayticket.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/duetodayticket.blade.php
index 6c646ab46..e0fc82183 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/duetodayticket.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/duetodayticket.blade.php
@@ -48,23 +48,14 @@ class="active"
             $todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get());
         } else {
             $dept =  App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-            $todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->get());
+            $todaytickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->count();
         }
  ?>
  <!-- //no need -->
-<?php
-$date_time_format = UTC::getDateTimeFormat();
-if (Auth::user()->role == 'agent') {
-    $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
-} else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->paginate(20);
-}
-?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! Lang::get('lang.open') !!} </h3> <small id="title_refresh">{!! $todaytickets !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.duetoday') !!} </h3> <small id="title_refresh">{!! $todaytickets !!} {!! Lang::get('lang.tickets') !!}</small>
         <div class="box-tools pull-right">
             <div class="has-feedback">
             </div>
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
index a700033d0..e644c5fee 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
@@ -45,15 +45,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! Lang::get('lang.inbox') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.inbox') !!} </h3> <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
     </div><!-- /.box-header -->
 
     <div class="box-body ">
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php
index 84846f332..72e2998c0 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php
@@ -44,15 +44,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->orderBy('id', 'ASC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->orderBy('id', 'ASC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->orderBy('id', 'ASC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->orderBy('id', 'ASC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! Lang::get('lang.my_tickets') !!}</h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.my_tickets') !!}</h3> <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
     </div><!-- /.box-header -->
 
     <div class="box-body">
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php
index 28cbb9466..627ddc735 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php
@@ -46,15 +46,15 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-primary">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! Lang::get('lang.open') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.open') !!} </h3> <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
         <div class="box-tools pull-right">
             <div class="has-feedback">
             </div>
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
index 37e16b856..1bd289111 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
@@ -41,38 +41,20 @@ class="active"
 @stop
 @section('content')
 <?php
-// $date_time_format = UTC::getDateTimeFormat();
-// if (Auth::user()->role == 'agent') {
-//     $dept = \App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-//     $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
-// } else {
-//     $overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
-// }
-// $i = count($overdues);
-// if ($i == 0) {
-//     $overdue_ticket = 0;
-// } else {
-//     $j = 0;
-//     foreach ($overdues as $overdue) {
-//         $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
 
-//         $ovadate = $overdue->created_at;
-//         $new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
-//         if (date('Y-m-d H:i:s') > $new_date) {
-//             $j++;
-//             //$value[] = $overdue;
-//         }
-//     }
-//     // dd(count($value));
-//     if ($j > 0) {
-//         $overdue_ticket = $j;
-//     } else {
-//         $overdue_ticket = 0;
-//     }
-// }
 
- $overdue_ticket=App\Model\helpdesk\Ticket\Tickets::where('tickets.duedate','<', \Carbon\Carbon::now())->count();
+    $otickets = App\Model\helpdesk\Ticket\Tickets::where('tickets.status', '=', 1)
+                    ->where('tickets.isanswered', '=', 0)
+                    ->whereNotNull('tickets.duedate')
+                    ->where('tickets.duedate', '!=', '00-00-00 00:00:00')
 
+                    // ->where('duedate','>',\Carbon\Carbon::now());
+                    ->where('tickets.duedate', '<', \Carbon\Carbon::now());
+    if (\Auth::user()->role === 'agent') {
+        $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
+        $otickets = $otickets->where('dept_id', '=', $dept->id);
+    }
+    $overdue_ticket = $otickets->count();
 
 ?>
 <!-- Main content -->
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/trash.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/trash.blade.php
index 5cff811cc..33add1a07 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/trash.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/trash.blade.php
@@ -44,15 +44,15 @@ class="active"
 // $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 5)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 5)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 5)->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 5)->orderBy('id', 'DESC')->count();
 }
 ?>
 <!-- Main content -->
 <div class="box box-warning">
     <div class="box-header with-border">
-        <h3 class="box-title">{!! Lang::get('lang.trash') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.trash') !!} </h3> <small id="title_refresh">{!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
     </div><!-- /.box-header -->
     <div class="box-body">
         @if(Session::has('success'))
diff --git a/resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php b/resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php
index 479cdc37d..11c3b726d 100644
--- a/resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php
+++ b/resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php
@@ -44,9 +44,9 @@ class="active"
 $date_time_format = UTC::getDateTimeFormat();
 if (Auth::user()->role == 'agent') {
     $dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->where('status', '1')->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->where('status', '1')->orderBy('id', 'DESC')->count();
 } else {
-    $tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->paginate(20);
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->count();
 }
 // dd($tickets);
 ?>
@@ -54,7 +54,7 @@ if (Auth::user()->role == 'agent') {
 <div class="box box-info">
     <div class="box-header with-border">
         <?php $counted = count(App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', 0)->get()); ?>
-        <h3 class="box-title">{!! Lang::get('lang.unassigned') !!} </h3> <small id="title_refresh"> {!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
+        <h3 class="box-title">{!! Lang::get('lang.unassigned') !!} </h3> <small id="title_refresh"> {!! $tickets !!} {!! Lang::get('lang.tickets') !!}</small>
     </div><!-- /.box-header -->
     <div class="box-body">
         @if(Session::has('success'))
diff --git a/resources/views/themes/default1/agent/layout/agent.blade.php b/resources/views/themes/default1/agent/layout/agent.blade.php
index 052388d57..6f032b588 100644
--- a/resources/views/themes/default1/agent/layout/agent.blade.php
+++ b/resources/views/themes/default1/agent/layout/agent.blade.php
@@ -320,7 +320,7 @@
             </aside>
 <?php
 $agent_group = $auth_user_assign_group;
-$group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where('group_status', '=', '1')->first();
+$group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->first();
 ?>
             <!-- Right side column. Contains the navbar and content of the page -->
             <div class="content-wrapper">
@@ -344,10 +344,6 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
                                 <ul class="nav navbar-nav">
                                     <li id="bar" @yield('open')><a href="{{ url('/ticket/open')}}" id="load-open">{!! Lang::get('lang.open') !!}</a></li>
                                     <li id="bar" @yield('answered')><a href="{{ url('/ticket/answered')}}" id="load-answered">{!! Lang::get('lang.answered') !!}</a></li>
-                                    <li id="bar" @yield('myticket')><a href="{{ url('/ticket/myticket')}}" >{!! Lang::get('lang.my_tickets') !!}</a></li>
-                                    {{-- < li id = "bar" @yield('ticket') > < a href = "{{ url('ticket') }}" >Ticket</a></li> --}}
-                                    {{-- < li id = "bar" @yield('overdue') > < a href = "{{ url('/ticket/overdue') }}" >Overdue</a></li> --}}
-
                                     <li id="bar" @yield('assigned')><a href="{{ url('/ticket/assigned')}}" id="load-assigned" >{!! Lang::get('lang.assigned') !!}</a></li>
                                     <li id="bar" @yield('closed')><a href="{{ url('/ticket/closed')}}" >{!! Lang::get('lang.closed') !!}</a></li>
 <?php if ($group->can_create_ticket == 1) { ?>