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updated version 1.0.3

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This commit is contained in:
sujitprasad
2015-12-09 16:20:35 +05:30
parent 94f4c49254
commit 561a4a2e49
54 changed files with 2500 additions and 185 deletions
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154
code/resources/views/emails/notifications/admin.blade.php Normal file
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<?php
$date = Date('d-m-Y');
$format = 'Y-m-d';
$day1 = Date($format,strtotime('-1 day'. $date));
$depts = App\Model\helpdesk\Agent\Department::all();
foreach ($depts as $dept) {
// echo $dept->name;
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
}
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>SmoothDeal</title>
</head>
<body style="background-color: #666">
<!-- Start Container -->
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<!-- Start Main Text (introduction) -->
<!-- Main Title -->
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
<strong> Daily Report</strong>
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
</p>
<!-- End Main Text (introduction) -->
</td>
</tr>
<tr>
<td colspan="2" bgcolor="#FFFFFF">
<!-- Start - Quick overview table -->
<!-- Quick overview table title -->
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
Overview
</p>
@foreach ($depts as $dept)
<?php
// echo $dept->name;
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
?>
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>New tickets</strong></td>
<td align="center"><strong>{!! $created !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
</tr>
<tr>
<td align="center"><strong>Inprogress tickets</strong></td>
<td align="center"><strong>{!! $inprogress !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
@endforeach
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
We should all work hard to guarantee that all tickets are being addressed in a timely manner. 
</p>
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
Thank You,<br/> Kind Regards,<br/>{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
<strong> Powered by Faveo</strong>
</p>
</td>
</tr>
</td>
</tr>
</table>
</body>
</html>

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code/resources/views/emails/notifications/agent.blade.php Normal file
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<?php
$date = Date('d-m-Y');
$format = 'Y-m-d';
$day1 = Date($format,strtotime('-1 day'. $date));
$user = App\User::where('id','=',$user_id)->first();
$dept = App\Model\helpdesk\Agent\Department::where('name','=',$user->primary_dpt)->first();
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>SmoothDeal</title>
</head>
<body style="background-color: #666">
<!-- Start Container -->
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<!-- Start Main Text (introduction) -->
<!-- Main Title -->
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
<strong> Daily Report</strong>
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
</p>
<!-- End Main Text (introduction) -->
</td>
</tr>
<tr>
<td colspan="2" bgcolor="#FFFFFF">
<!-- Start - Quick overview table -->
<!-- Quick overview table title -->
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
Overview
</p>
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>New tickets</strong></td>
<td align="center"><strong>{!! $created !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
</tr>
<tr>
<td align="center"><strong>Inprogress tickets</strong></td>
<td align="center"><strong>{!! $inprogress !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
We should all work hard to guarantee that all tickets are being addressed in a timely manner. 
</p>
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
Thank You,<br/> Kind Regards,<br/>{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
<strong> Powered by Faveo</strong>
</p>
</td>
</tr>
</td>
</tr>
<tr>
<td colspan="2"><img src="images/footer_shadow.png" width="600" height="25" /></td>
</tr>
</table>
</body>
</html>

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code/resources/views/emails/notifications/lead.blade.php Normal file
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<?php
$date = Date('d-m-Y');
$format = 'Y-m-d';
$day1 = Date($format,strtotime('-1 day'. $date));
$depts = App\Model\helpdesk\Agent\Department::all();
foreach ($depts as $dept) {
// echo $dept->name;
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
}
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
<title>Simples-Minimalistic Responsive Template</title>
<style type="text/css">
/* Client-specific Styles */
#outlook a {padding:0;} /* Force Outlook to provide a "view in browser" menu link. */
body{width:100% !important; -webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0; padding:0;}
/* Prevent Webkit and Windows Mobile platforms from changing default font sizes, while not breaking desktop design. */
.ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */
.ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;} /* Force Hotmail to display normal line spacing.*/
#backgroundTable {margin:0; padding:0; width:100% !important; line-height: 100% !important;}
img {outline:none; text-decoration:none;border:none; -ms-interpolation-mode: bicubic;}
a img {border:none;}
.image_fix {display:block;}
p {margin: 0px 0px !important;}
table td {border-collapse: collapse;}
table { border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt; }
a {color: #0a8cce;text-decoration: none;text-decoration:none!important;}
/*STYLES*/
table[class=full] { width: 100%; clear: both; }
/*IPAD STYLES*/
@media only screen and (max-width: 640px) {
a[href^="tel"], a[href^="sms"] {
text-decoration: none;
color: #0a8cce; /* or whatever your want */
pointer-events: none;
cursor: default;
}
.mobile_link a[href^="tel"], .mobile_link a[href^="sms"] {
text-decoration: default;
color: #0a8cce !important;
pointer-events: auto;
cursor: default;
}
table[class=devicewidth] {width: 440px!important;text-align:center!important;}
table[class=devicewidthinner] {width: 420px!important;text-align:center!important;}
img[class=banner] {width: 440px!important;height:220px!important;}
img[class=colimg2] {width: 440px!important;height:220px!important;}
}
/*IPHONE STYLES*/
@media only screen and (max-width: 480px) {
a[href^="tel"], a[href^="sms"] {
text-decoration: none;
color: #0a8cce; /* or whatever your want */
pointer-events: none;
cursor: default;
}
.mobile_link a[href^="tel"], .mobile_link a[href^="sms"] {
text-decoration: default;
color: #0a8cce !important;
pointer-events: auto;
cursor: default;
}
table[class=devicewidth] {width: 280px!important;text-align:center!important;}
table[class=devicewidthinner] {width: 260px!important;text-align:center!important;}
img[class=banner] {width: 280px!important;height:140px!important;}
img[class=colimg2] {width: 280px!important;height:140px!important;}
td[class=mobile-hide]{display:none!important;}
td[class="padding-bottom25"]{padding-bottom:25px!important;}
}
</style>
</head>
<body>
<!-- Start of preheader -->
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="preheader" >
<tbody>
<tr>
<td>
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td width="100%">
<table width="600" cellpadding="20" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td>
<table width="100%" align="left" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td st-title="fulltext-heading" style="font-family: Helvetica, arial, sans-serif; font-size: 40px; color: #333333; line-height: 30px; text-align:center;">
<b>Faveo</b>HELPDESK
</td>
</tr>
<tr>
<td st-title="fulltext-heading" style="font-family: Helvetica, arial, sans-serif; font-size: 20px; color: #333333; line-height: 30px; text-align:center;">
Daily Report
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End of preheader -->
<!-- Start of seperator -->
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="seperator">
<tbody>
<tr>
<td>
<table width="600" align="center" cellspacing="0" cellpadding="0" border="0" class="devicewidth">
<tbody>
<tr>
<td width="550" align="center" height="1" bgcolor="#d1d1d1" style="font-size:1px; line-height:1px;">&nbsp;</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End of seperator -->
<!-- 2columns -->
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="2columns">
<tbody>
<tr>
<td>
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td width="100%">
<table bgcolor="#ffffff" width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td>
<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
<tbody>
<tr>
<td>
<!-- start of text content table -->
<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
<tbody>
<!-- Content -->
<tr>
<td>
<table width="600" align="center" border="0" cellpadding="20" cellspacing="0" class="devicewidthinner">
<tbody style="margin-left:100px;">
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 18px; color: #333333; line-height:24px;" st-title="2coltitle1">
Hi {!! $name !!}
</td>
</tr>
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
Below mentioned are your daily reportfor your {!! $company !!}.
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<!-- end of Content -->
<!-- end of content -->
</tbody>
</table>
</td>
</tr>
<!-- end of text content table -->
</tbody>
</table>
<!-- end of right column -->
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- end of 2 columns -->
<!-- Start Full Text -->
<?php
foreach ($depts as $dept) {
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
?>
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="full-text">
<tbody>
<tr>
<td>
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td width="100%">
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td height="20" style="font-size:1px; line-height:1px; mso-line-height-rule: exactly;">&nbsp;</td>
</tr>
<tr>
<td>
<table width="560" align="center" cellpadding="0" cellspacing="0" border="1" class="devicewidthinner">
<tbody>
<!--Table Heading-->
<tr>
<td st-title="fulltext-heading" style="font-family: Helvetica, arial, sans-serif; font-size: 30px; color: #333333; text-align:center; line-height: 30px;">
{!! $dept->name !!}
</td>
</tr><!--Table Heading-->
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 18px; color: #333333; line-height:24px;">
<table style="width:100%">
<tr>
<td><b>Opened</b></td>
<td>{!! $created !!}</td>
</tr>
<tr>
<td><b>Closed</b></td>
<td>{!! $closed !!}</td>
</tr>
<tr>
<td><b>Inprogress</b></td>
<td>{!! $inprogress !!}</td>
</tr>
<tr>
<td><b>Overdue</b></td>
<td>{!! $i !!}</td>
</tr>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<?php } ?>
<!-- end of full text -->
<!-- 2columns -->
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="2columns">
<tbody>
<tr>
<td>
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td width="100%">
<table bgcolor="#ffffff" width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td>
<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
<tbody>
<!-- Spacing -->
<tr>
<td width="100%" height="20"></td>
</tr>
<!-- Spacing -->
<tr>
<td>
<!-- start of text content table -->
<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
<tbody>
<!-- Content -->
<tr>
<td>
<table width="600" align="center" border="0" cellpadding="20" cellspacing="0" class="devicewidthinner">
<tbody>
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
We should all work hard to guarantee that all tickets are being addressed in a timely manner.
</td>
</tr>
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
Thank You,
</td>
</tr>
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
Kind Regards,
</td>
</tr>
<tr>
<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
{!! $company !!}
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<!-- end of Content -->
<!-- end of content -->
</tbody>
</table>
</td>
</tr>
<!-- end of text content table -->
</tbody>
</table>
<!-- end of left column -->
<!-- end of right column -->
</td>
</tr>
<!-- Spacing -->
<tr>
<td width="100%" height="10"></td>
</tr>
<!-- Spacing -->
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- end of 2 columns -->
<!-- Start of seperator -->
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="seperator">
<tbody>
<tr>
<td>
<table width="600" align="center" cellspacing="0" cellpadding="0" border="0" class="devicewidth">
<tbody>
<tr>
<td align="center" height="30" style="font-size:0px; line-height:1px;">&nbsp;</td>
</tr>
<tr>
<td width="550" align="center" height="1" bgcolor="#d1d1d1" style="font-size:1px; line-height:1px;">&nbsp;</td>
</tr>
<tr>
<td align="center" height="30" style="font-size:1px; line-height:1px;">&nbsp;</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End of seperator -->
<!-- Start of Postfooter -->
<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="postfooter" >
<tbody>
<tr>
<td>
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td width="100%">
<table width="600" cellpadding="20" cellspacing="0" border="0" align="center" class="devicewidth">
<tbody>
<tr>
<td valign="middle" style="font-family: Helvetica, arial, sans-serif; font-size: 14px;color: #666666; text-align:center;" st-content="postfooter">
Powered by <a href="#" style="text-decoration: none; color: #0a8cce">Faveo</a>
</td>
</tr>
<!-- Spacing -->
<tr>
<td width="100%" height="20"></td>
</tr>
<!-- Spacing -->
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End of postfooter -->
</body>
</html>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>SmoothDeal</title>
</head>
<body style="background-color: #666">
<!-- Start Container -->
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<!-- Start Main Text (introduction) -->
<!-- Main Title -->
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
<strong> Daily Report</strong>
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
</p>
<!-- End Main Text (introduction) -->
</td>
</tr>
<tr>
<td colspan="2" bgcolor="#FFFFFF">
<!-- Start - Quick overview table -->
<!-- Quick overview table title -->
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
Overview
</p>
<?php
foreach ($depts as $dept) {
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
?>
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>New tickets</strong></td>
<td align="center"><strong>{!! $created !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
</tr>
<tr>
<td align="center"><strong>Inprogress tickets</strong></td>
<td align="center"><strong>{!! $inprogress !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
<?php } ?>
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
We should all work hard to guarantee that all tickets are being addressed in a timely manner. 
</p>
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
Thank You,<br/> Kind Regards,<br/>{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
<strong> Powered by Faveo</strong>
</p>
</td>
</tr>
</td>
</tr>
<tr>
<td colspan="2"><img src="images/footer_shadow.png" width="600" height="25" /></td>
</tr>
</table>
</body>
</html>

133
code/resources/views/emails/notifications/manager.blade.php Normal file
View File

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<?php
$date = Date('d-m-Y');
$format = 'Y-m-d';
$day1 = Date($format,strtotime('-1 day'. $date));
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept_id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept_id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept_id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>SmoothDeal</title>
</head>
<body style="background-color: #666">
<!-- Start Container -->
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<!-- Start Main Text (introduction) -->
<!-- Main Title -->
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
<strong> Daily Report</strong>
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
</p>
<!-- End Main Text (introduction) -->
</td>
</tr>
<tr>
<td colspan="2" bgcolor="#FFFFFF">
<!-- Start - Quick overview table -->
<!-- Quick overview table title -->
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
Overview
</p>
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>New tickets</strong></td>
<td align="center"><strong>{!! $created !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
</tr>
<tr>
<td align="center"><strong>Inprogress tickets</strong></td>
<td align="center"><strong>{!! $inprogress !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
We should all work hard to guarantee that all tickets are being addressed in a timely manner. 
</p>
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
Thank You,<br/> Kind Regards,<br/>{!! $company !!}
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
<strong> Powered by Faveo</strong>
</p>
</td>
</tr>
</td>
</tr>
<tr>
<td colspan="2"><img src="images/footer_shadow.png" width="600" height="25" /></td>
</tr>
</table>
</body>
</html>

186
code/resources/views/emails/notifications/test.blade.php Normal file
View File

@@ -0,0 +1,186 @@
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>SmoothDeal</title>
</head>
<body style="background-color: #666">
<!-- Start Container -->
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<!-- Start Main Text (introduction) -->
<!-- Main Title -->
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
Faveo HELPDESK
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
<strong> Daily Report</strong>
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
<strong>Hi Bhanu,</strong> <br>Below mentioned are your daily report for your Helpdesk Support system.
</p>
<!-- End Main Text (introduction) -->
</td>
</tr>
<tr>
<td colspan="2" bgcolor="#FFFFFF">
<!-- Start - Quick overview table -->
<!-- Quick overview table title -->
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
A quick overview of our starter package
</p>
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>$ 25,00 today only!</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>Bandwith</strong></td>
<td align="center"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Webspace</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center"><strong>Bandwith</strong></td>
<td align="center"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Webspace</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>Bandwith</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>$ 25,00 today only!</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>Bandwith</strong></td>
<td align="center"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Webspace</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center"><strong>Bandwith</strong></td>
<td align="center"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Webspace</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>Bandwith</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>$ 25,00 today only!</strong></span>
</td>
</tr>
<tr>
<td align="center"><strong>Bandwith</strong></td>
<td align="center"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Webspace</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center"><strong>Bandwith</strong></td>
<td align="center"><strong>Bandwith</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Webspace</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>Bandwith</strong></td>
</tr>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
We should all work hard to guarantee that all tickets are being addressed in a timely manner. 
</p>
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
Thank You,<br/> Kind Regards,<br/>Faveo HELPDESK/ Ladybird Support
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
To view or respond to the ticket, please login to the support ticket system. You're receiving this notice because
the ticket is assigned directly to you or to a team or department of which you're a member.
</p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 14px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
Your friendly (<i>although with limited patience</i>) Customer Support System
</p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
<strong> Powered by Faveo</strong>
</p>
<!-- End Main Text (introduction) -->
</td>
</tr>
</td>
</tr>
<tr>
<td colspan="2"><img src="images/footer_shadow.png" width="600" height="25" /></td>
</tr>
</table>
</body>
</html>