591 lines
29 KiB
PHP
591 lines
29 KiB
PHP
<?php
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$date = Date('d-m-Y');
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$format = 'Y-m-d';
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$day1 = Date($format,strtotime('-1 day'. $date));
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$depts = App\Model\helpdesk\Agent\Department::all();
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foreach ($depts as $dept) {
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// echo $dept->name;
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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$ovdate = $overdue->created_at;
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$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
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if(date('Y-m-d H:i:s') > $new_date){
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$i++;
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}
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}
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// echo "created=".$created."<br/>";
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// echo "closed=".$closed."<br/>";
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// echo "inprogress=".$inprogress."<br/>";
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// echo "overdue=".$i."<br/>";
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}
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?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0"/>
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<title>Simples-Minimalistic Responsive Template</title>
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<style type="text/css">
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/* Client-specific Styles */
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#outlook a {padding:0;} /* Force Outlook to provide a "view in browser" menu link. */
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body{width:100% !important; -webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0; padding:0;}
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/* Prevent Webkit and Windows Mobile platforms from changing default font sizes, while not breaking desktop design. */
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.ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */
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.ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;} /* Force Hotmail to display normal line spacing.*/
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#backgroundTable {margin:0; padding:0; width:100% !important; line-height: 100% !important;}
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img {outline:none; text-decoration:none;border:none; -ms-interpolation-mode: bicubic;}
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a img {border:none;}
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.image_fix {display:block;}
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p {margin: 0px 0px !important;}
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table td {border-collapse: collapse;}
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table { border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt; }
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a {color: #0a8cce;text-decoration: none;text-decoration:none!important;}
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/*STYLES*/
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table[class=full] { width: 100%; clear: both; }
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/*IPAD STYLES*/
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@media only screen and (max-width: 640px) {
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a[href^="tel"], a[href^="sms"] {
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text-decoration: none;
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color: #0a8cce; /* or whatever your want */
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pointer-events: none;
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cursor: default;
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}
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.mobile_link a[href^="tel"], .mobile_link a[href^="sms"] {
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text-decoration: default;
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color: #0a8cce !important;
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pointer-events: auto;
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cursor: default;
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}
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table[class=devicewidth] {width: 440px!important;text-align:center!important;}
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table[class=devicewidthinner] {width: 420px!important;text-align:center!important;}
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img[class=banner] {width: 440px!important;height:220px!important;}
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img[class=colimg2] {width: 440px!important;height:220px!important;}
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}
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/*IPHONE STYLES*/
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@media only screen and (max-width: 480px) {
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a[href^="tel"], a[href^="sms"] {
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text-decoration: none;
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color: #0a8cce; /* or whatever your want */
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pointer-events: none;
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cursor: default;
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}
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.mobile_link a[href^="tel"], .mobile_link a[href^="sms"] {
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text-decoration: default;
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color: #0a8cce !important;
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pointer-events: auto;
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cursor: default;
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}
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table[class=devicewidth] {width: 280px!important;text-align:center!important;}
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table[class=devicewidthinner] {width: 260px!important;text-align:center!important;}
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img[class=banner] {width: 280px!important;height:140px!important;}
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img[class=colimg2] {width: 280px!important;height:140px!important;}
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td[class=mobile-hide]{display:none!important;}
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td[class="padding-bottom25"]{padding-bottom:25px!important;}
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}
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</style>
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</head>
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<body>
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<!-- Start of preheader -->
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="preheader" >
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<tbody>
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<tr>
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<td>
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<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td width="100%">
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<table width="600" cellpadding="20" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td>
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<table width="100%" align="left" border="0" cellpadding="0" cellspacing="0">
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<tbody>
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<tr>
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<td st-title="fulltext-heading" style="font-family: Helvetica, arial, sans-serif; font-size: 40px; color: #333333; line-height: 30px; text-align:center;">
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<b>Faveo</b>HELPDESK
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</td>
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</tr>
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<tr>
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<td st-title="fulltext-heading" style="font-family: Helvetica, arial, sans-serif; font-size: 20px; color: #333333; line-height: 30px; text-align:center;">
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Daily Report
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<!-- End of preheader -->
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<!-- Start of seperator -->
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="seperator">
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<tbody>
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<tr>
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<td>
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<table width="600" align="center" cellspacing="0" cellpadding="0" border="0" class="devicewidth">
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<tbody>
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<tr>
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<td width="550" align="center" height="1" bgcolor="#d1d1d1" style="font-size:1px; line-height:1px;"> </td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<!-- End of seperator -->
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<!-- 2columns -->
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="2columns">
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<tbody>
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<tr>
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<td>
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<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td width="100%">
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<table bgcolor="#ffffff" width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td>
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<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
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<tbody>
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<tr>
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<td>
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<!-- start of text content table -->
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<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
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<tbody>
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<!-- Content -->
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<tr>
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<td>
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<table width="600" align="center" border="0" cellpadding="20" cellspacing="0" class="devicewidthinner">
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<tbody style="margin-left:100px;">
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 18px; color: #333333; line-height:24px;" st-title="2coltitle1">
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Hi {!! $name !!}
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</td>
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</tr>
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
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Below mentioned are your daily reportfor your {!! $company !!}.
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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<!-- end of Content -->
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<!-- end of content -->
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</tbody>
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</table>
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</td>
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</tr>
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<!-- end of text content table -->
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</tbody>
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</table>
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<!-- end of right column -->
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<!-- end of 2 columns -->
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<!-- Start Full Text -->
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<?php
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foreach ($depts as $dept) {
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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$ovdate = $overdue->created_at;
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$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
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if(date('Y-m-d H:i:s') > $new_date){
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$i++;
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}
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}
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?>
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="full-text">
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<tbody>
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<tr>
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<td>
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<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td width="100%">
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<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td height="20" style="font-size:1px; line-height:1px; mso-line-height-rule: exactly;"> </td>
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</tr>
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<tr>
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<td>
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<table width="560" align="center" cellpadding="0" cellspacing="0" border="1" class="devicewidthinner">
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<tbody>
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<!--Table Heading-->
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<tr>
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<td st-title="fulltext-heading" style="font-family: Helvetica, arial, sans-serif; font-size: 30px; color: #333333; text-align:center; line-height: 30px;">
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{!! $dept->name !!}
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</td>
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</tr><!--Table Heading-->
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 18px; color: #333333; line-height:24px;">
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<table style="width:100%">
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<tr>
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<td><b>Opened</b></td>
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<td>{!! $created !!}</td>
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</tr>
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<tr>
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<td><b>Closed</b></td>
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<td>{!! $closed !!}</td>
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</tr>
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<tr>
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<td><b>Inprogress</b></td>
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<td>{!! $inprogress !!}</td>
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</tr>
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<tr>
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<td><b>Overdue</b></td>
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<td>{!! $i !!}</td>
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</tr>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<?php } ?>
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<!-- end of full text -->
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<!-- 2columns -->
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="2columns">
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<tbody>
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<tr>
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<td>
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<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td width="100%">
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<table bgcolor="#ffffff" width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
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<tbody>
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<tr>
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<td>
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<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
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<tbody>
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<!-- Spacing -->
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<tr>
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<td width="100%" height="20"></td>
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</tr>
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<!-- Spacing -->
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<tr>
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<td>
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<!-- start of text content table -->
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<table width="600" align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth">
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<tbody>
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<!-- Content -->
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<tr>
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<td>
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<table width="600" align="center" border="0" cellpadding="20" cellspacing="0" class="devicewidthinner">
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<tbody>
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
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We should all work hard to guarantee that all tickets are being addressed in a timely manner.
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</td>
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</tr>
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
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Thank You,
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</td>
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</tr>
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
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Kind Regards,
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</td>
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</tr>
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<tr>
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<td style="font-family: Helvetica, arial, sans-serif; font-size: 14px; line-height:24px; color: #666666;" st-conteent="2colcontent1">
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{!! $company !!}
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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<!-- end of Content -->
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<!-- end of content -->
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</tbody>
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</table>
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</td>
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</tr>
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<!-- end of text content table -->
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</tbody>
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</table>
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<!-- end of left column -->
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<!-- end of right column -->
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</td>
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</tr>
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<!-- Spacing -->
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<tr>
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<td width="100%" height="10"></td>
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</tr>
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<!-- Spacing -->
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<!-- end of 2 columns -->
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<!-- Start of seperator -->
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="seperator">
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<tbody>
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<tr>
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<td>
|
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<table width="600" align="center" cellspacing="0" cellpadding="0" border="0" class="devicewidth">
|
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<tbody>
|
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<tr>
|
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<td align="center" height="30" style="font-size:0px; line-height:1px;"> </td>
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</tr>
|
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<tr>
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<td width="550" align="center" height="1" bgcolor="#d1d1d1" style="font-size:1px; line-height:1px;"> </td>
|
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</tr>
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<tr>
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<td align="center" height="30" style="font-size:1px; line-height:1px;"> </td>
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</tr>
|
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</tbody>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<!-- End of seperator -->
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<!-- Start of Postfooter -->
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<table width="100%" bgcolor="#ffffff" cellpadding="0" cellspacing="0" border="0" id="backgroundTable" st-sortable="postfooter" >
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<tbody>
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<tr>
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<td>
|
||
<table width="600" cellpadding="0" cellspacing="0" border="0" align="center" class="devicewidth">
|
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<tbody>
|
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<tr>
|
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<td width="100%">
|
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<table width="600" cellpadding="20" cellspacing="0" border="0" align="center" class="devicewidth">
|
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<tbody>
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<tr>
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<td valign="middle" style="font-family: Helvetica, arial, sans-serif; font-size: 14px;color: #666666; text-align:center;" st-content="postfooter">
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Powered by <a href="#" style="text-decoration: none; color: #0a8cce">Faveo</a>
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</td>
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</tr>
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<!-- Spacing -->
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<tr>
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<td width="100%" height="20"></td>
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</tr>
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<!-- Spacing -->
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</tbody>
|
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</table>
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</td>
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</tr>
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</tbody>
|
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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<!-- End of postfooter -->
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</body>
|
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</html>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<title>SmoothDeal</title>
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||
</head>
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||
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||
<body style="background-color: #666">
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||
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||
<!-- Start Container -->
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||
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
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||
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||
<tr>
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||
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
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||
<!-- Start Main Text (introduction) -->
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||
<!-- Main Title -->
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||
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
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{!! $company !!}
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</p>
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<!-- Main Text -->
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||
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
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<strong> Daily Report</strong>
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||
</p>
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||
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
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||
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
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||
</p>
|
||
<!-- End Main Text (introduction) -->
|
||
</td>
|
||
</tr>
|
||
|
||
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||
|
||
<tr>
|
||
<td colspan="2" bgcolor="#FFFFFF">
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||
|
||
<!-- Start - Quick overview table -->
|
||
|
||
<!-- Quick overview table title -->
|
||
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
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Overview
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||
</p>
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<?php
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foreach ($depts as $dept) {
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('created_at','LIKE','%'.$day1.'%')->count();
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||
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||
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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||
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||
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->count();
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||
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||
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('team_id','=',$team_id)->where('status', '=', 1)->get();
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||
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||
$i = 0;
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||
foreach ($overdues as $overdue) {
|
||
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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||
$ovdate = $overdue->created_at;
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||
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
|
||
if(date('Y-m-d H:i:s') > $new_date){
|
||
$i++;
|
||
}
|
||
}
|
||
?>
|
||
<!-- Overview Table -->
|
||
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
|
||
<tr >
|
||
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
|
||
<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
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||
</td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<td align="center"><strong>New tickets</strong></td>
|
||
<td align="center"><strong>{!! $created !!}</strong></td>
|
||
</tr>
|
||
<tr>
|
||
<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
|
||
<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<td align="center"><strong>Inprogress tickets</strong></td>
|
||
<td align="center"><strong>{!! $inprogress !!}</strong></td>
|
||
</tr>
|
||
<tr>
|
||
<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
|
||
<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
|
||
</tr>
|
||
|
||
<tr>
|
||
<td colspan="2" style="height: 10px;"></td>
|
||
</tr>
|
||
</table>
|
||
<!-- End - Overview table -->
|
||
<?php } ?>
|
||
|
||
|
||
<tr>
|
||
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
|
||
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
|
||
We should all work hard to guarantee that all tickets are being addressed in a timely manner.
|
||
|
||
</p>
|
||
|
||
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
|
||
Thank You,<br/> Kind Regards,<br/>{!! $company !!}
|
||
</p>
|
||
|
||
<!-- Main Text -->
|
||
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
|
||
<strong> Powered by Faveo</strong>
|
||
</p>
|
||
|
||
</td>
|
||
</tr>
|
||
</td>
|
||
</tr>
|
||
<tr>
|
||
<td colspan="2"><img src="images/footer_shadow.png" width="600" height="25" /></td>
|
||
</tr>
|
||
|
||
</table>
|
||
|
||
|
||
</body>
|
||
</html>
|