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update 1.0.7

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This commit is contained in:
Sujit Prasad
2016-04-19 19:19:42 +05:30
parent 723ef47e19
commit 5327b0c0da
153 changed files with 20711 additions and 1727 deletions
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59
resources/lang/en/lang.php
View File

@@ -184,15 +184,17 @@ return [
| Company Settings Page
|--------------------------------------
*/
'company' => 'Company',
'website' => 'Website',
'phone' => 'Phone',
'address' => 'Address',
'landing' => 'Landing Page',
'offline' => 'Offline Page',
'thank' => 'Thank Page',
'logo' => 'Logo',
'save' => 'Save',
'company' => 'Company',
'website' => 'Website',
'phone' => 'Phone',
'address' => 'Address',
'landing' => 'Landing Page',
'offline' => 'Offline Page',
'thank' => 'Thank Page',
'logo' => 'Logo',
'save' => 'Save',
'delete-logo' => 'Delete logo',
'click-delete' => 'Click here to delete',
/*
|--------------------------------------
| System Settings Page
@@ -243,6 +245,15 @@ return [
'attachments' => 'Attachments',
'email_attahment_user' => 'Email attachments to the user',
'cron_notification' => 'Enable Notification cron',
'cron' => 'Job Scheduler',
'crone-url-message' => "These are Faveo's Job Scheduler(cron job) url for your system.",
'clipboard-copy-message' => 'Copied to clipboard.',
'click' => 'Click here',
'check-cron-set' => 'to check how to set cron jobs on your server.',
'notification-email' => 'Email notifications',
'click-url-copy' => 'Click here to copy URL',
'job-scheduler-error' => 'Job scheduler can not be updated.',
'job-scheduler-success' => 'Job scheduler updated successfully.',
/*
|--------------------------------------
| Ticket Settings Page
@@ -280,6 +291,10 @@ return [
'registration_method' => 'Registration Method',
'user_session_timeout' => 'User Session Timeout',
'client_quick_access' => 'Client Quick Access',
'cron' => 'Cron',
'system-settings' => 'System Settings',
'settings-2' => 'Settings',
/*
|--------------------------------------
| Auto-Response Settings Page
@@ -405,6 +420,28 @@ return [
*/
'transient' => 'Transient',
'ticket_overdue_alert' => 'Ticket Overdue Alerts',
/*
|--------------------------------------
| Work Flow
|--------------------------------------
*/
'workflow' => 'Workflow',
'ticket_workflow' => 'Ticket Workflow',
'create_workflow' => 'Create Workflow',
'edit_workflow' => 'Edit Workflow',
'updated' => 'Updated',
'target' => 'Target',
'target_channel' => 'Target Channel',
'exceution_order' => 'Exceution Order',
'target_channel' => 'Target Channel',
'workflow_rules' => 'Workflow Rules',
'workflow_action' => 'Workflow Action',
'rules' => 'Rules',
'order' => 'Order',
'condition' => 'Condition',
'statement' => 'Statement',
/*
|--------------------------------------
| Form Create Page
@@ -754,6 +791,10 @@ return [
'merge-error2' => 'Please select ticket to merge.',
'select-tickets-to merge' => 'select two or more tickets to merge.',
'different-users' => 'Ticktes from different users',
'clean-up' => 'Clean up',
'hard-delete-success-message' => 'Tickets have been deleted permanently.',
'overdue' => 'Overdue',
'change_owner_for_ticket' => 'Change Owner for Ticket',
/*
|------------------------------------------------

215
resources/views/notifications-all.blade.php Normal file
View File

@@ -0,0 +1,215 @@
@extends('themes.default1.agent.layout.agent')
@section('Users')
class="active"
@stop
@section('HeadInclude')
<style>
h1 {
color: #f2f2f2;
font-family: Arial;
font-size: 14px;
margin: 0 0 20px;
padding: 0;
text-align: center;
}
input[type="checkbox"]:not(old) {
width : 28px;
margin : 0;
padding : 0;
opacity : 0;
}
input[type="checkbox"]:not(old) + label {
color: #f2f2f2;
font-family: Arial,sans-serif;
font-size: 14px;
}
input[type="checkbox"]:not(old) + label span {
background: rgba(0, 0, 0, 0) url("lb-faveo/media/images/check_radio_sheet.png") no-repeat scroll left top;
cursor: pointer;
display: inline-block;
height: 19px;
margin-left : -28px;
vertical-align: middle;
width: 19px;
}
input[type="checkbox"]:checked + label span {
background: rgba(0, 0, 0, 0) url("lb-faveo/media/images/check_radio_sheet.png") no-repeat scroll -19px top;
}
</style>
@stop
@section('user-bar')
active
@stop
@section('user')
class="active"
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<section class="content">
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-ban"></i>
<b>Alert!</b> Success.
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- fail message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Alert!</b> Failed.
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
<h4><i class="icon fa fa-check"></i>Alert!</h4>
<div id="message-success2"></div>
</div>
<div class="row" >
<div class="col-lg-10 col-lg-offset-1 col-md-10 col-md-offset-1">
<div class="box">
<div class="box-header">
<h3 class="box-title">Notification Page</h3>
</div>
<!-- /.box-header -->
<div class="row">
<!-- Left col -->
<section class="col-lg-12">
<!-- Custom tabs (Charts with tabs)-->
<!-- TO DO List -->
<div class="box box-default">
<!--
<div class="box-header">
<i class="ion ion-clipboard"></i>
<h3 class="box-title">Task</h3>
<div class="box-tools pull-right">
<ul class="pagination pagination-sm inline">
<li><a href="#">&laquo;</a>
</li>
<li><a href="#">1</a>
</li>
<li><a href="#">2</a>
</li>
<li><a href="#">3</a>
</li>
<li><a href="#">&raquo;</a>
</li>
</ul>
</div>
</div>
-->
<!-- /.box-header -->
<div class="box-body">
<ul class="todo-list">
@if(count($notifications))
@foreach($notifications as $notification)
@if($notification->type == 'registration')
<li>
<!-- drag handle -->
<!-- checkbox -->
<input type="checkbox" value="" name="cc" class="noti_User clickfun" id="{{$notification -> notification_id}}">
<label for='cl' data-toggle="tooltip" data-placement="top" title="Mark Read"><span></span>
<!-- todo text -->
<h6 class="textcontent marginzero"><a href="{!! route('user.show', $notification->notification_id) !!}" id="{{$notification -> notification_id}}" class='noti_User'>{!! $notification->message !!}</a><small class="label label-danger"><i class="fa fa-clock-o"></i> {{ $notification -> created_at }}</small></h6>
</label> <!-- Emphasis label -->
<!-- General tools such as edit or delete-->
<div class="tools">
<a href="{!! route('user.show', $notification->notification_id) !!}" data-toggle="tooltip" data-placement="top" title="View" id="{{$notification -> notification_id}}" class='noti_User'><i class="fa fa-eye"></i></a>
<a href="#" id='{{ $notification->notification_id }}' data-toggle="tooltip" data-placement="top" title="Delete" class='notification-delete clickfun'><i class="fa fa-trash-o"></i></a>
</div>
</li>
@else
<li>
<input type="checkbox" value="" name="cc" data-toggle="tooltip" data-placement="top" title="Mark Read" class="noti_User clickfun" id="{{$notification -> notification_id}}">
<label for='cl'><span></span>
<h6 class="textcontent marginzero"><a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}' class='noti_User'>{!! $notification->message !!}</a><small class="label label-info"><i class="fa fa-clock-o"></i> {{ $notification -> created_at }}</small></h6>
</label><div class="tools">
<a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}' data-toggle="tooltip" data-placement="top" title="View" class='noti_User'><i class="fa fa-eye"></i></a>
<a href="#" id='{{ $notification->notification_id }}' data-toggle="tooltip" data-placement="top" title="Delete" class='notification-delete clickfun'><i class="fa fa-trash-o"></i></a>
</div>
</li>
@endif
@endforeach
@else
<li>
<h6 class="textcontent marginzero">No Notifications Available!<small class="label label-warning" ><i class="fa fa-bell-slash-o"></i></small></h6>
</li>
@endif
</ul>
</div>
</div>
<!-- /.box -->
</section>
</div>
<!-- /.box-body -->
</div>
<!-- /.box -->
</div>
<!-- /.row -->
</div>
</section>
<script>
$(document).ready(function() {
$(".clickfun").click(function() {
$(this).closest("li").toggleClass("task");
});
});
</script>
<script>
$(document).ready(function () {
$('.notification-delete').click(function () {
var id = this.id;
var dataString = 'id=' + id;
$.ajax
({
type: "POST",
url: "{{url('notification-delete')}}" + "/" + id,
data: dataString,
cache: false,
success: function (response)
{
if (response == 1)
{
var message = "Success! You have deleted this notification successfully!";
$("#alert21").show();
$('#message-success2').html(message);
}
}
});
});
});
</script>
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/agent-profile.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/create.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/edit.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/agent/agents/index.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
active
@stop
@section('staffs')
@section('agents')
class="active"
@stop

2
resources/views/themes/default1/admin/helpdesk/agent/departments/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/departments/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/departments/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

6
resources/views/themes/default1/admin/helpdesk/agent/groups/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
@@ -58,10 +58,10 @@ class="active"
{!! $errors->first('group_status', '<spam class="help-block">:message</spam>') !!}
<div class="row">
<div class="col-xs-2">
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.enable')}}
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

6
resources/views/themes/default1/admin/helpdesk/agent/groups/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')
@@ -60,10 +60,10 @@ class="active"
{!! $errors->first('group_status', '<spam class="help-block">:message</spam>') !!}
<div class="row">
<div class="col-xs-2">
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.enable')}}
{!! Form::radio('group_status','1',true) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('group_status','0',null) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

2
resources/views/themes/default1/admin/helpdesk/agent/groups/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/teams/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/teams/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

2
resources/views/themes/default1/admin/helpdesk/agent/teams/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Staffs')
class="active"
active
@stop
@section('staffs-bar')

4
resources/views/themes/default1/admin/helpdesk/emails/banlist/create.blade.php
View File

@@ -2,7 +2,7 @@
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -69,7 +69,7 @@ class="active"
{!! Form::radio('ban',1) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('ban',0) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('ban',0) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

4
resources/views/themes/default1/admin/helpdesk/emails/banlist/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -49,7 +49,7 @@ class="active"
{!! Form::radio('ban',1) !!} {{Lang::get('lang.active')}}
</div>
<div class="col-xs-3">
{!! Form::radio('ban',0) !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('ban',0) !!} {{Lang::get('lang.inactive')}}
</div>
</div>
</div>

2
resources/views/themes/default1/admin/helpdesk/emails/banlist/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

22
resources/views/themes/default1/admin/helpdesk/emails/emails/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -26,8 +26,7 @@ class="active"
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<!-- open a form -->
@section('content')<!-- open a form -->
<form id="form">
<input type="hidden" name="_token" value="{{ csrf_token() }}">
<div class="box box-primary">
@@ -117,25 +116,30 @@ class="active"
</div>
</div>
<div class="row">
<div class="col-xs-3 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
{!! Form::label('fetching_protocol',Lang::get('lang.fetching_protocol')) !!}
{!! $errors->first('fetching_protocol', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_protocol',['imap' => 'IMAP'],null,['class' => 'form-control select', 'id' => 'fetching_protocol']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
{!! Form::label('fetching_host',Lang::get('lang.host_name')) !!}
{!! $errors->first('fetching_host', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_host',null,['class' => 'form-control', 'id' => 'fetching_host']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
{!! Form::label('fetching_port',Lang::get('lang.port_number')) !!}
{!! $errors->first('fetching_port', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_port',null,['class' => 'form-control', 'id' => 'fetching_port']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
{!! Form::label('fetching_encryption',Lang::get('lang.encryption')) !!}
{!! $errors->first('fetching_encryption', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS', 'ssl/novalidate-cert' => 'SSL (Accept all certificates)', 'tls/novalidate-cert' => 'TLS (Accept all certificates)'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
</div>
<div class="col-xs-4 form-group">
<div class="callout callout-default" style="font-style: oblique; margin-top: -47px; margin-bottom: -30px; margin-left: -12px; margin-right: -6px;">If this checkbox is not checked SSL certificates will not be validated</div>
<br/><br/>
<input type="checkbox" name="validate" id="validate">&nbsp; Validate certificates from TLS/SSL server
</div>
</div>
</div>
@@ -240,7 +244,7 @@ class="active"
var sending_host = document.getElementById('sending_host').value;
var sending_port = document.getElementById('sending_port').value;
var sending_encryption = document.getElementById('sending_encryption').value;
var validate = $('input#validate[type="checkbox"]:checked', this).val();
var filter_number = /^([0-9])/;
var error_list = [];

88
resources/views/themes/default1/admin/helpdesk/emails/emails/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
@@ -29,7 +29,6 @@ class="active"
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<!-- open a form -->
{!!Form::model($emails,['url'=>'','id'=>'form'])!!}
<input type="hidden" name="_token" value="{{ csrf_token() }}">
@@ -49,11 +48,9 @@ class="active"
<div class="row">
<!-- email address -->
<div class="col-xs-4 form-group {{ $errors->has('email_address') ? 'has-error' : '' }}" id="email_address_error">
{!! Form::label('email_address',Lang::get('lang.email_address')) !!}
{!! $errors->first('email_address', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('email_address',null,['class' => 'form-control']) !!}
</div>
<!-- Email name -->
<div class="col-xs-4 form-group {!! $errors->has('email_name') ? 'has-error' : ''!!}" id="email_name_error">
@@ -76,38 +73,33 @@ class="active"
<div class="row">
<!-- department -->
<div class="col-xs-4 form-group {{ $errors->has('department') ? 'has-error' : '' }}">
{!! Form::label('department',Lang::get('lang.department')) !!}
{!! $errors->first('department', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('department', [''=>'--System Default--','departments'=>$departments->lists('name','id')],null,['class' => 'form-control select']) !!}
</div>
<!-- priority -->
<div class="col-xs-4 form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
{!! Form::label('priority',Lang::get('lang.priority')) !!}
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('priority', [''=>'--System Default--','Priorities'=>$priority->lists('priority_desc','priority_id')],null,['class' => 'form-control select']) !!}
</div>
<!-- help topic -->
<div class="col-xs-4 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
{!! Form::label('help_topic',Lang::get('lang.help_topic')) !!}
{!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('help_topic', [''=>'--System Default--','Help Topics'=>$helps->lists('topic','id')],null,['class' => 'form-control select']) !!}
</div>
<!-- status -->
<div class="col-xs-2 form-group">
{!! Form::label('auto_response', Lang::get('lang.auto_response')) !!}
</div>
<div class="col-xs-3 form-group">
<input type="checkbox" name="auto_response" id="auto_response" <?php if ($emails->auto_response == 1) {
echo "checked='checked'";
} ?>> {!!Lang::get('lang.disable_for_this_email_address')!!}
<input type="checkbox" name="auto_response" id="auto_response" <?php
if ($emails->auto_response == 1) {
echo "checked='checked'";
}
?>> {!!Lang::get('lang.disable_for_this_email_address')!!}
</div>
</div>
</div>
<div class="box-header with-border">
@@ -122,9 +114,11 @@ class="active"
</div>
<div class="col-xs-2 form-group">
<!--{!! Form::radio('fetching_status','1',true) !!} {{Lang::get('lang.enable')}}-->
<input type="checkbox" name="fetching_status" id="fetching_status" <?php if ($emails->fetching_status == 1) {
echo "checked='checked'";
} ?>> {{Lang::get('lang.enable')}}
<input type="checkbox" name="fetching_status" id="fetching_status" <?php
if ($emails->fetching_status == 1) {
echo "checked='checked'";
}
?>> {{Lang::get('lang.enable')}}
</div>
<div class="col-xs-2 form-group">
<!--<input type="radio" name="fetching_status" id="fetching_status" value="0"> {{Lang::get('lang.disabled')}}-->
@@ -132,25 +126,30 @@ class="active"
</div>
</div>
<div class="row">
<div class="col-xs-3 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_protocol') ? 'has-error' : ''!!}" id="fetching_protocol_error">
{!! Form::label('fetching_protocol',Lang::get('lang.fetching_protocol')) !!}
{!! $errors->first('fetching_protocol', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_protocol',['imap' => 'IMAP'],null,['class' => 'form-control select', 'id' => 'fetching_protocol']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_host') ? 'has-error' : ''!!}" id="fetching_host_error">
{!! Form::label('fetching_host',Lang::get('lang.host_name')) !!}
{!! $errors->first('fetching_host', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_host',null,['class' => 'form-control', 'id' => 'fetching_host']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_port') ? 'has-error' : ''!!}" id="fetching_port_error">
{!! Form::label('fetching_port',Lang::get('lang.port_number')) !!}
{!! $errors->first('fetching_port', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('fetching_port',null,['class' => 'form-control', 'id' => 'fetching_port']) !!}
</div>
<div class="col-xs-3 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
<div class="col-xs-2 form-group {!! $errors->has('fetching_encryption') ? 'has-error' : ''!!}" id="fetching_encryption_error">
{!! Form::label('fetching_encryption',Lang::get('lang.encryption')) !!}
{!! $errors->first('fetching_encryption', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS', 'ssl/novalidate-cert' => 'SSL (Accept all certificates)', 'tls/novalidate-cert' => 'TLS (Accept all certificates)'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
{!!Form::select('fetching_encryption',['none' => 'None', 'ssl' => 'SSL', 'tls' => 'TLS'],null,['class' => 'form-control select', 'id' => 'fetching_encryption']) !!}
</div>
<div class="col-xs-4 form-group">
<div class="callout callout-default" style="font-style: oblique; margin-top: -47px; margin-bottom: -30px; margin-left: -12px; margin-right: -6px;">If this checkbox is not checked SSL certificates will not be validated</div>
<br/><br/>
<input type="checkbox" name="validate" value="/novalidate-cert">&nbsp; Validate certificates from TLS/SSL server
</div>
</div>
</div>
@@ -165,9 +164,11 @@ class="active"
{!! Form::label('sending_status',Lang::get('lang.status')) !!}
</div>
<div class="col-xs-2 form-group">
<input type="checkbox" name="sending_status" id="sending_status" <?php if ($emails->sending_status == 1) {
echo "checked='checked'";
} ?>> {!! Lang::get('lang.enable') !!}
<input type="checkbox" name="sending_status" id="sending_status" <?php
if ($emails->sending_status == 1) {
echo "checked='checked'";
}
?>> {!! Lang::get('lang.enable') !!}
</div>
<div class="col-xs-2 form-group">
<!--<input type="radio" name="sending_status" id="sending_status" value=""> {!! Lang::get('lang.disabled') !!}-->
@@ -208,12 +209,9 @@ class="active"
</div>
<div class="box-footer">
{!! Form::button('<i id="spin" class="fa fa-spinner" style="display:none;"></i> <b>' . Lang::get("lang.update").'</b>' ,['class'=>'btn btn-primary', 'type' => 'submit'])!!}
</div>
</div>
{!!Form::close()!!}
<div class="modal fade" id="loadingpopup" style="padding:200px;">
<div class="modal-dialog">
<div class="modal-content">
@@ -234,12 +232,10 @@ class="active"
</div>
</div>
</div>
<button style="display:none" data-toggle="modal" data-target="#loadingpopup" id="click"></button>
<script>
//submit form
$('#form').on('submit', function () {
$('#form').on('submit', function() {
var form_data = $(this).serialize();
$("#spin").addClass("fa-spin");
var email_address = document.getElementById('email_address').value;
@@ -258,8 +254,7 @@ class="active"
var sending_host = document.getElementById('sending_host').value;
var sending_port = document.getElementById('sending_port').value;
var sending_encryption = document.getElementById('sending_encryption').value;
var filter_number = /^([0-9])/;
var error_list = [];
var error = "";
@@ -340,7 +335,6 @@ class="active"
error_list.push(error);
$("#fetching_protocol_error").addClass("has-error");
}
} else {
// checking for validation of fetching port
if (fetching_port) {
@@ -390,7 +384,7 @@ class="active"
// executing error chatch
if (error) {
var ssss = "";
$.each(error_list, function (key, value) {
$.each(error_list, function(key, value) {
ssss += "<li class='error-message-padding'>" + value + "</li>";
});
if (ssss) {
@@ -402,7 +396,6 @@ class="active"
return false;
}
}
// Ajax communicating to backend for further Checking/Saving the details
$.ajax({
type: "POST",
@@ -412,12 +405,11 @@ class="active"
headers: {
'X-CSRF-Token': $('meta[name="_token"]').attr('content')
},
beforeSend: function () {
beforeSend: function() {
$('#alert').empty();
$("#click").trigger("click");
},
success: function (response) {
success: function(response) {
if (response == 1) {
$("#close").trigger("click");
var error_result = "<div class='alert alert-success alert-dismissable'> <button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Your details saved successfully</div></div>";
@@ -429,18 +421,18 @@ class="active"
$('#alert').html(error_result);
$('#alert').show();
}
},
error: function (response) {
$("#close").trigger("click");
var errorsHtml = "<div class='alert alert-danger alert-dismissable'> <i class='fa fa-ban'> </i> <b> Alert!</b><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Unable to process the details </div></div>";
$('#alert').empty();
$('#alert').html(errorsHtml);
$('#alert').show();
return false;
}
// ,
// error: function (response) {
// $("#close").trigger("click");
// var errorsHtml = "<div class='alert alert-danger alert-dismissable'> <i class='fa fa-ban'> </i> <b> Alert!</b><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button><div id='alert-message'>Unable to process the details </div></div>";
// $('#alert').empty();
// $('#alert').html(errorsHtml);
// $('#alert').show();
// return false;
// }
});
return false;
});
</script>
@stop

2
resources/views/themes/default1/admin/helpdesk/emails/emails/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

4
resources/views/themes/default1/admin/helpdesk/emails/template/formDiagno.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')
active
@stop
@section('diagno')
@section('diagnostics')
class="active"
@stop

2
resources/views/themes/default1/admin/helpdesk/emails/template/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/listdirectories.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/listtemplates.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/emails/template/readtemplates.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Emails')
class="active"
active
@stop
@section('emails-bar')

2
resources/views/themes/default1/admin/helpdesk/language/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

2
resources/views/themes/default1/admin/helpdesk/language/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

4
resources/views/themes/default1/admin/helpdesk/manage/form/create.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
active
@stop
@section('form')
@section('forms')
class="active"
@stop

2
resources/views/themes/default1/admin/helpdesk/manage/form/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

2
resources/views/themes/default1/admin/helpdesk/manage/form/form.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

2
resources/views/themes/default1/admin/helpdesk/manage/form/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

2
resources/views/themes/default1/admin/helpdesk/manage/form/preview.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

12
resources/views/themes/default1/admin/helpdesk/manage/helptopic/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -52,9 +52,9 @@ class="active"
<div class="form-group {{ $errors->has('ticket_status') ? 'has-error' : '' }}">
{!! Form::label('ticket_status',Lang::get('lang.status')) !!}&nbsp;&nbsp;
{!! $errors->first('ticket_status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('ticket_status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('ticket_status','0') !!} {{Lang::get('lang.disabled')}}
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
</div>
</div>
@@ -92,7 +92,7 @@ class="active"
<div class="col-md-6">
<div class="form-group {{ $errors->has('custom_form') ? 'has-error' : '' }}">
{!! Form::label('custom_form',Lang::get('lang.custom')) !!}
{!! Form::label('custom_form',Lang::get('lang.Custom_form')) !!}
{!! $errors->first('custom_form', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('custom_form', [''=>'Select a Form','Custom Forms'=>$forms->lists('formname','id')],1,['class' => 'form-control']) !!}
</div>
@@ -139,7 +139,7 @@ class="active"
{!! Form::label('auto_assign',Lang::get('lang.auto_assign')) !!}
{!! $errors->first('auto_assign', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('user_name','id')],null,['class' => 'form-control']) !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')],null,['class' => 'form-control']) !!}
</div>
</div>
</div>

19
resources/views/themes/default1/admin/helpdesk/manage/helptopic/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -46,9 +46,9 @@ class="active"
<div class="form-group {{ $errors->has('ticket_status') ? 'has-error' : '' }}">
{!! Form::label('ticket_status',Lang::get('lang.status')) !!}&nbsp;&nbsp;
{!! $errors->first('ticket_status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('ticket_status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('ticket_status','0') !!} {{Lang::get('lang.disabled')}}
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;
{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
</div>
</div>
@@ -68,7 +68,7 @@ class="active"
{!! Form::label('topic',Lang::get('lang.topic')) !!}
{!! $errors->first('topic', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('topic',null,['disabled'=>'disabled','class' => 'form-control']) !!}
{!! Form::text('topic',null,['class' => 'form-control']) !!}
</div>
</div>
<!-- Parent Topic: Drop down: value from helptopic table -->
@@ -85,7 +85,7 @@ class="active"
<div class="col-md-6">
<div class="form-group {{ $errors->has('custom_form') ? 'has-error' : '' }}">
{!! Form::label('custom_form',Lang::get('lang.custom')) !!}
{!! Form::label('custom_form',Lang::get('lang.Custom_form')) !!}
{!! $errors->first('custom_form', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('custom_form', [''=>'Select a Form','Custom Forms'=>$forms->lists('formname','id')],null,['class' => 'form-control']) !!}
</div>
@@ -106,8 +106,8 @@ class="active"
<div class="form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
{!! Form::label('priority',Lang::get('lang.priority')) !!}
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('priority', [''=>'Select a Proirity','Priorities'=>$priority->lists('priority_desc','priority_id')],null,['class' => 'form-control']) !!}
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
<!-- SLA Plan: Drop down: value SLA Plan table-->
@@ -115,8 +115,9 @@ class="active"
<div class="form-group {{ $errors->has('sla_plan') ? 'has-error' : '' }}">
{!! Form::label('sla_plan',Lang::get('lang.SLA_plan')) !!}
{!! $errors->first('sla_plan', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('sla_plan', [''=>'Select a SLA Plan','SLA Plans'=>$slas->lists('name','id')],null,['class' => 'form-control']) !!}
{!! $errors->first('sla_plan', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
@@ -127,7 +128,7 @@ class="active"
{!! Form::label('auto_assign',Lang::get('lang.auto_assign')) !!}
{!! $errors->first('auto_assign', '<spam class="help-block">:message</spam>') !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('user_name','id')],null,['class' => 'form-control']) !!}
{!!Form::select('auto_assign', [''=>'Select an Agent','Agents'=>$agents->lists('first_name','id')],null,['class' => 'form-control']) !!}
</div>
</div>
</div>

4
resources/views/themes/default1/admin/helpdesk/manage/helptopic/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -93,7 +93,7 @@ class="active"
<!-- topic Status : if status==1 active -->
<td>
@if($topic->ticket_status=='1')
@if($topic->status=='1')
<span style="color:green">Active</span>
@else
<span style="color:red">Disable</span>

4
resources/views/themes/default1/admin/helpdesk/manage/sla/create.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -73,7 +73,7 @@ class="active"
{!! Form::label('status',Lang::get('lang.status')) !!}&nbsp;
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;
{!! Form::radio('status','0') !!} {{Lang::get('lang.disabled')}}
{!! Form::radio('status','0') !!} {{Lang::get('lang.inactive')}}
</div>
</div>

8
resources/views/themes/default1/admin/helpdesk/manage/sla/edit.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')
@@ -71,9 +71,9 @@ class="active"
<div class="form-group {{ $errors->has('status') ? 'has-error' : '' }}">
{!! Form::label('status',Lang::get('lang.status')) !!}&nbsp;
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
{!! Form::radio('status','1',true) !!} {{Lang::get('lang.active')}}&nbsp;&nbsp;
{!! Form::radio('status','0') !!} {{Lang::get('lang.disabled')}}
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}&nbsp;&nbsp;
{!! Form::radio('status','1',true) !!} &nbsp; {{Lang::get('lang.active')}}&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
{!! Form::radio('status','0') !!} &nbsp; {{Lang::get('lang.inactive')}}
</div>
</div>

2
resources/views/themes/default1/admin/helpdesk/manage/sla/index.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
class="active"
active
@stop
@section('manage-bar')

381
resources/views/themes/default1/admin/helpdesk/manage/workflow/create.blade.php Normal file
View File

@@ -0,0 +1,381 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
active
@stop
@section('manage-bar')
active
@stop
@section('workflow')
class="active"
@stop
@section('HeadInclude')
@stop
<!-- header -->
@section('PageHeader')
<h1>{!! Lang::get('lang.create_workflow') !!}</h1>
@stop
<!-- /header -->
<!-- breadcrumbs -->
@section('breadcrumbs')
<ol class="breadcrumb">
<li><a href="{!! URL::route('setting') !!}"><i class="fa fa-dashboard"></i> {!! Lang::get('lang.home') !!}</a></li>
<li><a href="{!! URL::route('workflow') !!}">{!! Lang::get('lang.ticket_workflow') !!}</a></li>
<li class="active"><a href="{!! URL::route('workflow.create') !!}">{!! Lang::get('lang.create_workflow') !!}</a></li>
</ol>
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<form class="form-horizontal" action="{!! URL::route('workflow.store') !!}" method="POST" id="form">
<div class="box">
<!-- /.box-header -->
<div class="box-body">
<!-- check whether success or not -->
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<b>Success</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!! Session::get('success') !!}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Fail!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!! Session::get('fails') !!}
</div>
@endif
@if(Session::has('errors'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Alert!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
<br/>
@if($errors->first('name'))
<li class="error-message-padding">{!! $errors->first('name', ':message') !!}</li>
@endif
@if($errors->first('execution_order'))
<li class="error-message-padding">{!! $errors->first('execution_order', ':message') !!}</li>
@endif
@if($errors->first('target_channel'))
<li class="error-message-padding">{!! $errors->first('target_channel', ':message') !!}</li>
@endif
@if($errors->first('rule'))
<li class="error-message-padding">{!! $errors->first('rule', ':message') !!}</li>
@endif
@if($errors->first('action'))
<li class="error-message-padding">{!! $errors->first('action', ':message') !!}</li>
@endif
</div>
@endif
<div class="form-group {!! $errors->has('name') ? 'has-error' : '' !!}">
<label for="inputName" class="col-sm-2 control-label">{!! Lang::get('lang.name') !!}</label>
<div class="col-sm-6">
{!! Form::text('name',null,['class' => 'form-control', 'placeholder' => 'Name', 'id' => 'name']) !!}
</div>
</div>
<div class="form-group {!! $errors->has('status') ? 'has-error' : '' !!}">
<label class="col-sm-2 control-label"> {!! Lang::get('lang.status') !!}</label>
<div class="col-sm-6">
<input type="radio" id="inputEmail2" name="status" value="1" >&nbsp;&nbsp;<label class="control-label" for="inputEmail2">Active</label>&nbsp;&nbsp;
<input type="radio" id="inputEmail1" name="status" value="0" checked>&nbsp;&nbsp;<label class="control-label" for="inputEmail1">Inactive</label>&nbsp;&nbsp;
</div>
</div>
<div class="form-group {!! $errors->has('execution_order') ? 'has-error' : '' !!}">
<div>
<label for="Exceution" class="col-sm-2 control-label">{!! Lang::get('lang.exceution_order') !!}</label>
<div class="col-sm-6">
{!! Form::input('number', 'execution_order',null,['class' => 'form-control', 'placeholder' => 'Exceution Order', 'id' => 'execution_order', 'min' => '0']) !!}
</div>
</div>
</div>
<div class="form-group {!! $errors->has('target_channel') ? 'has-error' : '' !!}">
<label class="col-sm-2 control-label">{!! Lang::get('lang.target_channel') !!}</label>
<div class="col-sm-6">
{!! Form::select('target_channel', [''=> '-- Select a Channel --', 'A-0' => 'Any', 'A-1' => 'Web Forms', 'A-4' => 'API Calls', 'A-2' => 'Emails'], null,['class' => 'form-control', 'id' => 'execution_order']) !!}
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-xs-12">
<div class="nav-tabs-custom">
<ul class="nav nav-tabs">
<li class="active"><a href="#open" data-toggle="tab">{!! Lang::get('lang.workflow_rules') !!}</a>
</li>
<li><a href="#close" data-toggle="tab">{!! Lang::get('lang.workflow_action') !!}</a>
</li>
<li><a href="#delect" data-toggle="tab">{!! Lang::get('lang.internal_notes') !!}</a>
</li>
</ul>
<div class="tab-content">
<div class="active tab-pane" id="open">
<div>
<div>
<!-- /.box-header -->
<div class="box-body">
<table class="table table-bordered table-hover">
<thead>
<tr>
<td>{!! Lang::get('lang.rules') !!}</td>
<td>{!! Lang::get('lang.condition') !!}</td>
<td>{!! Lang::get('lang.statement') !!}</td>
<td>{!! Lang::get('lang.action') !!}</td>
</tr>
</thead>
<tbody class="button1">
<tr id="firstdata">
<td>
<select class="form-control" name="rule[0][a]" required>
<option value="">-- Select One --</option>
<option value="email">Email</option>
<option value="email_name">Email name</option>
<option value="subject">Subject</option>
<option value="message">Message/Body</option>
</select>
</td>
<td class="col-md-3">
<select class="form-control" name="rule[0][b]" required>
<option value="">-- Select One --</option>
<option value="equal">Equal to</option>
<option value="not_equal">Not equal to</option>
<option value="contains">Contains</option>
<option value="dn_contain">Does Not Contain</option>
<option value="starts">Starts With</option>
<option value="ends">Ends With</option>
<!-- <option value="match">Match Regular Expressions</option>
<option value="not_match">Does not match Regular Expression</option>-->
</select>
</td>
<td class="col-md-3">
<input class="form-control" type="text" name="rule[0][c]" required>
</td>
<td style="text-align: center">
<div class="tools">
<span class="btnRemove1" data-toggle="modal" data-target="#">
<a data-toggle="tooltip" data-placement="top" title="{!! Lang::get('lang.delete') !!}" onclick="document.getElementById('firstdata').innerHTML = ''">
<i class="fa fa-trash-o"></i>
</a>
</span>
</div>
</td>
</tr>
</tbody>
</table>
<div class="row" style="padding: 10px 15px 0px">
<div class="pull-right" >
<a class="btn btn-primary btnAdd1">{!! Lang::get('lang.add') !!}</a>
</div>
</div>
</div>
<!-- /.box-body -->
</div>
<!-- /.box -->
</div>
<!-- /.col -->
</div>
<!-- /.tab-pane -->
<div class="tab-pane" id="close">
<div>
<div class="box-body">
<table class="table table-bordered table-hover">
<thead>
<tr>
<td>{!! Lang::get('lang.condition') !!}</td>
<td>{!! Lang::get('lang.rules') !!}</td>
<td>{!! Lang::get('lang.action') !!}</td>
</tr>
</thead>
<tbody class="buttons">
<tr id="firstdata1">
<td>
<select class="form-control" onChange="selectdata(0)" id="selected0" name="action[0][a]" required>
<option value="">Select an Action</option>
<optgroup label="Ticket">
<option value="reject">Reject Ticket</option>
<option value="department">Set Department</option>
<option value="priority">Set Priority</option>
<option value="sla">Set SLA Plan</option>
<option value="team">Assign Team</option>
<option value="agent">Assign Agent</option>
<option value="helptopic">Set Help Topic</option>
<option value="status">Set Ticket Status</option>
</optgroup>
</select>
</td>
<td id="fill0">
</td>
<td style="text-align: center">
<div class="tools">
<span class="btnRemove" data-toggle="modal" data-target="#">
<a data-toggle="tooltip" data-placement="top" title="{!! Lang::get('lang.delete') !!}" onclick="document.getElementById('firstdata1').innerHTML = ''">
<i class="fa fa-trash-o"></i>
</a>
</span>
</div>
</td>
</tr>
</tbody>
</table>
<div class="row" style="padding: 10px 15px 0px">
<div class="pull-right">
<a class="btn btn-primary btnAdd">{!! Lang::get('lang.add') !!}</a>
</div>
</div>
</div>
<!-- /.box -->
</div>
<!-- /.col -->
</div>
<!-- /.tab-pane -->
<div class="tab-pane" id="delect">
<div>
<textarea name="internal_note" class="textarea" placeholder="" style="width: 100%; height: 200px; font-size: 14px; line-height: 18px; border: 1px solid #dddddd; padding: 10px;"></textarea>
</div>
<!-- /.col -->
</div>
<!-- /.tab-pane -->
</div>
<!-- /.tab-content -->
<div class="box-footer">
<input type="submit" class="btn btn-primary" value="{!! Lang::get('lang.submit') !!}">
</div>
</div>
<!-- /.nav-tabs-custom -->
</div>
<!-- /.col -->
</div>
<!-- /.row -->
</form>
<script>
$(function() {
$("#example1").DataTable();
$('#example2').DataTable({
"paging": true,
"lengthChange": false,
"searching": false,
"ordering": true,
"info": true,
"autoWidth": false
});
});
function getSelectVal(val) {
$.ajax({
type: "POST",
url: "",
data: 'select_box=' + val,
success: function(data) {
$("#select-list").html(data);
}
});
}
$(document).ready(function() {
var x = 0;
var n = 0;
$('.btnAdd').click(function() {
n++;
$('.buttons').append('<tr id="firstdata1">' +
'<td>' +
'<select class="form-control" onChange="selectdata(' + n + ')" name="action[' + n + '][a]" id="selected' + n + '" required>' +
'<option value="">Select an Action</option>' +
'<optgroup label="Ticket">' +
'<option value="reject">Reject Ticket</option>' +
'<option value="department">Set Department</option>' +
'<option value="priority">Set Priority</option>' +
'<option value="sla">Set SLA Plan</option>' +
'<option value="team">Assign Team</option>' +
'<option value="agent">Assign Agent</option>' +
'<option value="helptopic">Set Help Topic</option>' +
'<option value="status">Set Ticket Status</option>' +
'</select>' +
'</td>' +
'<td id="fill' + n + '">' +
'</td>' +
'<td style="text-align: center">' +
'<div class="tools">' +
'<span class="btnRemove" data-toggle="modal" data-target="#">' +
'<a data-toggle="tooltip" data-placement="top" title="Delete">' +
'<i class="fa fa-trash-o"></i>' +
'</a>' +
'</span>' +
'</div>' +
'</td>' +
'</tr>'); // end append
$('div .btnRemove').last().click(function(e) {
e.preventDefault();
$(this).closest('tr').remove();
x--;
});
});
});
$(document).ready(function() {
var x = 0;
var n = 0;
$('.btnAdd1').click(function() {
n++;
$('.button1').append('<tr>' +
'<td>' +
'<select class="form-control" name="rule[' + n + '][a]" required>' +
'<option>-- Select One --</option>' +
'<option value="email">Email</option>' +
'<option value="email_name">Email name</option>' +
'<option value="subject">Subject</option>' +
'<option value="message">Message/Body</option>' +
'</select>' +
'</td>' +
'<td class="col-md-3">' +
'<select class="form-control" name="rule[' + n + '][b]" required>' +
'<option value="">-- Select One --</option>' +
'<option value="equal">Equal to</option>' +
'<option value="not_equal">Not equal to</option>' +
'<option value="contains">Contains</option>' +
'<option value="dn_contain">Does Not Contain</option>' +
'<option value="starts">Starts With</option>' +
'<option value="ends">Ends With</option>' +
'</select>' +
'</td>' +
'<td class="col-md-3"> <input class="form-control" type="text" name="rule[' + n + '][c]" required> </td>' +
'<td style="text-align: center">' +
'<div class="tools"> <span class="btnRemove1" data-toggle="modal" data-target="#"><a data-toggle="tooltip" data-placement="top" title="Delete"><i class="fa fa-trash-o"></i></a></span> </div>' +
'</td>' +
'</tr>'); // end append
$('div .btnRemove1').last().click(function(e) {
e.preventDefault();
$(this).closest('tr').remove();
x--;
});
});
});
function selectdata(id) {
var selected_data = document.getElementById('selected'+id).value;
$.ajax({
url: "{!! url('workflow/action-rule') !!}" + "/" + id,
type: "get",
data: {option: selected_data},
headers: {
'X-CSRF-Token': $('meta[name="_token"]').attr('content')
},
success: function(data) {
//adds the echoed response to our container
$("#fill" + id).html(data);
}
});
}
</script>
@stop

520
resources/views/themes/default1/admin/helpdesk/manage/workflow/edit.blade.php Normal file
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@@ -0,0 +1,520 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
active
@stop
@section('manage-bar')
active
@stop
@section('workflow')
class="active"
@stop
@section('HeadInclude')
@stop
<!-- header -->
@section('PageHeader')
<h1>{!! Lang::get('lang.edit_workflow') !!}</h1>
@stop
<!-- /header -->
<!-- breadcrumbs -->
@section('breadcrumbs')
<ol class="breadcrumb">
<li><a href="{!! URL::route('setting') !!}"><i class="fa fa-dashboard"></i> {!! Lang::get('lang.home') !!}</a></li>
<li><a href="{!! URL::route('workflow') !!}">{!! Lang::get('lang.ticket_workflow') !!}</a></li>
<li class="active"><a href="{!! URL::route('workflow.edit') !!}">{!! Lang::get('lang.edit_workflow') !!}</a></li>
</ol>
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<form class="form-horizontal" action="{!! URL::route('workflow.update', $id) !!}" method="POST">
<div class="box">
<!-- /.box-header -->
<div class="box-body">
<!-- check whether success or not -->
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<b>Success</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Fail!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
@if(Session::has('errors'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Alert!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
<br/>
@if($errors->first('name'))
<li class="error-message-padding">{!! $errors->first('name', ':message') !!}</li>
@endif
@if($errors->first('execution_order'))
<li class="error-message-padding">{!! $errors->first('execution_order', ':message') !!}</li>
@endif
@if($errors->first('target_channel'))
<li class="error-message-padding">{!! $errors->first('target_channel', ':message') !!}</li>
@endif
@if($errors->first('rule'))
<li class="error-message-padding">{!! $errors->first('rule', ':message') !!}</li>
@endif
@if($errors->first('action'))
<li class="error-message-padding">{!! $errors->first('action', ':message') !!}</li>
@endif
</div>
@endif
<div class="form-group {!! $errors->has('name') ? 'has-error' : '' !!}">
<label for="inputName" class="col-sm-2 control-label">Name</label>
<div class="col-sm-6">
<input type="text" class="form-control" placeholder="Name" id="name" name="name" value="{!! $workflow->name !!}" required>
</div>
</div>
<div class="form-group {!! $errors->has('status') ? 'has-error' : '' !!}">
<label class="col-sm-2 control-label"> Status</label>
<div class="col-sm-6">
<input type="radio" id="inputEmail2" name="status" value="1" <?php if($workflow->status == 1) { echo "checked"; } ?> >&nbsp;&nbsp;<label class="control-label" for="inputEmail2">Active</label>&nbsp;&nbsp;
<input type="radio" id="inputEmail1" name="status" value="0" <?php if($workflow->status == 0) { echo "checked"; } ?> >&nbsp;&nbsp;<label class="control-label" for="inputEmail1">Inactive</label>&nbsp;&nbsp;
</div>
</div>
<div class="form-group {!! $errors->has('execution_order') ? 'has-error' : '' !!}">
<div>
<label for="Exceution" class="col-sm-2 control-label">Exceution Order</label>
<div class="col-sm-6">
<input type="number" class="form-control" id="execution_order" name="execution_order" placeholder="Exceution Order" value="{!! $workflow->order !!}" required>
</div>
</div>
</div>
<div class="form-group {!! $errors->has('target_channel') ? 'has-error' : '' !!}">
<label class="col-sm-2 control-label">Target Channel</label>
<div class="col-sm-6">
<select class="form-control" name="target_channel" required>
<option value=""> -- Select a Channel -- </option>
<option value="A-0" <?php
if ($workflow->target == "A-0") {
echo "selected='selected'";
}
?> >Any</option>
<option value="A-1" <?php
if ($workflow->target == "A-1") {
echo "selected='selected'";
}
?> >Web Forms</option>
<option value="A-4" <?php
if ($workflow->target == "A-4") {
echo "selected='selected'";
}
?> >API Calls</option>
<option value="A-2" <?php
if ($workflow->target == "A-2") {
echo "selected='selected'";
}
?> >Emails</option>
</select>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-xs-12">
<div class="nav-tabs-custom">
<ul class="nav nav-tabs">
<li class="active"><a href="#open" data-toggle="tab">Workflow Rules</a>
</li>
<li><a href="#close" data-toggle="tab">Workflow Action</a>
</li>
<li><a href="#delect" data-toggle="tab">Internal Notes</a>
</li>
</ul>
<div class="tab-content">
<div class="active tab-pane" id="open">
<div>
<div>
<!-- /.box-header -->
<div class="box-body">
<table class="table table-bordered table-hover">
<thead>
<tr>
<td>Rules</td>
<td>Condition</td>
<td>Statement</td>
<td>Action</td>
</tr>
</thead>
<tbody class="button1">
<?php $j = 0; ?>
@foreach($workflow_rules as $workflow_rule)
<?php $j++; ?>
<tr id="firstdata{!! $j !!}">
<td>
<select class="form-control" name="rule[{!! $j-1 !!}][a]" required>
<option value="">-- Select One --</option>
<option value="email" <?php if($workflow_rule->matching_scenario == 'email'){ echo "selected='selected'"; } ?> >Email</option>
<option value="email_name" <?php if($workflow_rule->matching_scenario == 'email_name'){ echo "selected='selected'"; } ?> >Email name</option>
<option value="subject" <?php if($workflow_rule->matching_scenario == 'subject'){ echo "selected='selected'"; } ?>>Subject</option>
<option value="message" <?php if($workflow_rule->matching_scenario == 'message'){ echo "selected='selected'"; } ?> >Message/Body</option>
</select>
</td>
<td class="col-md-3">
<select class="form-control" name="rule[{!! $j-1 !!}][b]" required>
<option value="">-- Select One --</option>
<option value="equal" <?php if($workflow_rule->matching_relation == 'equal'){ echo "selected='selected'"; } ?> >Equal to</option>
<option value="not_equal" <?php if($workflow_rule->matching_relation == 'not_equal'){ echo "selected='selected'"; } ?> >Not equal to</option>
<option value="contains" <?php if($workflow_rule->matching_relation == 'contains'){ echo "selected='selected'"; } ?> >Contains</option>
<option value="dn_contain" <?php if($workflow_rule->matching_relation == 'dn_contain'){ echo "selected='selected'"; } ?> >Does Not Contain</option>
<option value="starts" <?php if($workflow_rule->matching_relation == 'starts'){ echo "selected='selected'"; } ?> >Starts With</option>
<option value="ends" <?php if($workflow_rule->matching_relation == 'ends'){ echo "selected='selected'"; } ?> >Ends With</option>
<!-- <option value="match" <?php if($workflow_rule->matching_relation == 'match'){ echo "selected='selected'"; } ?> >Match Regular Expressions</option>
<option value="not_match" <?php if($workflow_rule->matching_relation == 'not_match'){ echo "selected='selected'"; } ?> >Does not match Regular Expression</option>-->
</select>
</td>
<td class="col-md-3">
<input class="form-control" type="text" name="rule[{!! $j-1 !!}][c]" value="{!! $workflow_rule->matching_value !!}" required>
</td>
<td style="text-align: center">
<div class="tools">
<span class="btnRemove1" data-toggle="modal" data-target="#">
<a data-toggle="tooltip" data-placement="top" title="Delete" onclick="document.getElementById('firstdata{!! $j !!}').innerHTML = ''">
<i class="fa fa-trash-o"></i>
</a>
</span>
</div>
</td>
</tr>
@endforeach
</tbody>
</table>
<div class="row" style="padding: 10px 15px 0px">
<div class="pull-right" >
<a class="btn btn-primary btnAdd1">Add</a>
</div>
</div>
</div>
<!-- /.box-body -->
</div>
<!-- /.box -->
</div>
<!-- /.col -->
</div>
<!-- /.tab-pane -->
<div class="tab-pane" id="close">
<div>
<div class="box-body">
<table class="table table-bordered table-hover">
<thead>
<tr>
<td>Condition</td>
<td>Rule</td>
<td>Action</td>
</tr>
</thead>
<tbody class="buttons">
<?php $i = 0; ?>
@foreach($workflow_actions as $workflow_action)
<?php $i++; ?>
<tr id="seconddata{!! $i !!}">
<td>
<select class="form-control" onChange="selectdata({!! $i !!})" id="selected{!! $i !!}" name="action[{!! $i !!}][a]" required>
<option value="">Select an Action</option>
<optgroup label="Ticket">
<option value="reject" <?php if($workflow_action->condition == 'reject'){ echo "selected='selected'"; } ?> >Reject Ticket</option>
<option value="department" <?php if($workflow_action->condition == 'department'){ echo "selected='selected'"; } ?> >Set Department</option>
<option value="priority" <?php if($workflow_action->condition == 'priority'){ echo "selected='selected'"; } ?> >Set Priority</option>
<option value="sla" <?php if($workflow_action->condition == 'sla'){ echo "selected='selected'"; } ?> >Set SLA Plan</option>
<option value="team" <?php if($workflow_action->condition == 'team'){ echo "selected='selected'"; } ?> >Assign Team</option>
<option value="agent" <?php if($workflow_action->condition == 'agent'){ echo "selected='selected'"; } ?> >Assign Agent</option>
<option value="helptopic" <?php if($workflow_action->condition == 'helptopic'){ echo "selected='selected'"; } ?> >Set Help Topic</option>
<option value="status" <?php if($workflow_action->condition == 'status'){ echo "selected='selected'"; } ?> >Set Ticket Status</option>
</optgroup>
</select>
</td>
<td id="fill{!! $i !!}">
<?php
if($workflow_action->condition == 'reject')
{
echo "<input type='hidden' name='action[". $i ."][b]' class='form-control' value='reject'><span text-red>Reject</span>";
} elseif ($workflow_action->condition == 'department') {
$departments = App\Model\helpdesk\Agent\Department::all();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($departments as $department) {
if($workflow_action->action == $department->id) {
$depart = "selected";
} else {
$depart = "";
}
$var .= "<option value='" . $department->id . "' ".$depart.">" . $department->name . "</option>";
}
$var .= "</select>";
echo $var;
} elseif ($workflow_action->condition == 'priority') {
$priorities = App\Model\helpdesk\Ticket\Ticket_Priority::all();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($priorities as $priority) {
if($workflow_action->action == $priority->priority_id) {
$priority1 = "selected";
} else {
$priority1 = "";
}
$var .= "<option value='" . $priority->priority_id . "' ".$priority1.">" . $priority->priority_desc . "</option>";
}
$var .= "</select>";
echo $var;
} elseif ($workflow_action->condition == 'sla') {
$sla_plans = App\Model\helpdesk\Manage\Sla_plan::where('status', '=', 1)->get();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($sla_plans as $sla_plan) {
if($workflow_action->action == $sla_plan->id) {
$sla = "selected";
} else {
$sla = "";
}
$var .= "<option value='" . $sla_plan->id . "' ". $sla .">" . $sla_plan->grace_period . "</option>";
}
$var .= "</select>";
echo $var;
} elseif ($workflow_action->condition == 'team') {
$teams = App\Model\helpdesk\Agent\Teams::where('status', '=', 1)->get();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($teams as $team) {
if($workflow_action->action == $team->id) {
$team1 = "selected";
} else {
$team1 = "";
}
$var .= "<option value='" . $team->id . "' ".$team1.">" . $team->name . "</option>";
}
$var .= "</select>";
echo $var;
} elseif ($workflow_action->condition == 'agent') {
$users = App\User::where('role', '!=', 'user')->where('active', '=', 1)->get();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($users as $user) {
if($workflow_action->action == $user->id) {
$user1 = "selected";
} else {
$user1 = "";
}
$var .= "<option value='" . $user->id . "' ".$user1.">" . $user->first_name . " " . $user->last_name . "</option>";
}
$var .= "</select>";
echo $var;
} elseif ($workflow_action->condition == 'helptopic') {
$help_topics = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($help_topics as $help_topic) {
if($workflow_action->action == $help_topic->id) {
$help_topic1 = "selected";
} else {
$help_topic1 = "";
}
$var .= "<option value='" . $help_topic->id . "' ".$help_topic1.">" . $help_topic->topic . "</option>";
}
$var .= "</select>";
echo $var;
} elseif ($workflow_action->condition == 'status') {
$ticket_status = App\Model\helpdesk\Ticket\Ticket_Status::all();
$var = "<select name='action[". $i ."][b]' class='form-control' required>";
foreach ($ticket_status as $status) {
if($workflow_action->action == $status->id) {
$status1 = "selected";
} else {
$status1 = "";
}
$var .= "<option value='" . $status->id . "' ".$status1.">" . $status->name . "</option>";
}
$var .= "</select>";
echo $var;
}
?>
</td>
<td style="text-align: center">
<div class="tools">
<span class="btnRemove" data-toggle="modal" data-target="#">
<a data-toggle="tooltip" data-placement="top" title="Delete" onclick="document.getElementById('seconddata{!! $i !!}').innerHTML = ''">
<i class="fa fa-trash-o"></i>
</a>
</span>
</div>
</td>
</tr>
@endforeach
</tbody>
</table>
<div class="row" style="padding: 10px 15px 0px">
<div class="pull-right">
<a class="btn btn-primary btnAdd">Add</a>
</div>
</div>
</div>
<!-- /.box -->
</div>
<!-- /.col -->
</div>
<!-- /.tab-pane -->
<div class="tab-pane" id="delect">
<div>
<textarea name="internal_note" class="textarea" placeholder="Relax your mind, we are there for you...!" style="width: 100%; height: 200px; font-size: 14px; line-height: 18px; border: 1px solid #dddddd; padding: 10px;"></textarea>
</div>
<!-- /.col -->
</div>
<!-- /.tab-pane -->
</div>
<!-- /.tab-content -->
<div class="box-footer">
<input type="submit" class="btn btn-primary" value="SUBMIT">
</div>
</div>
<!-- /.nav-tabs-custom -->
</div>
<!-- /.col -->
</div>
<!-- /.row -->
</form>
<script>
$(function() {
$("#example1").DataTable();
$('#example2').DataTable({
"paging": true,
"lengthChange": false,
"searching": false,
"ordering": true,
"info": true,
"autoWidth": false
});
});
function getSelectVal(val) {
$.ajax({
type: "POST",
url: "",
data: 'select_box=' + val,
success: function(data) {
$("#select-list").html(data);
}
});
}
$(document).ready(function() {
var x = 0;
var n = {!! $i !!};
$('.btnAdd').click(function() {
n++;
$('.buttons').append('<tr id="firstdata1">' +
'<td>' +
'<select class="form-control" onChange="selectdata(' + n + ')" name="action[' + n + '][a]" id="selected' + n + '" required>' +
'<option value="">Select an Action</option>' +
'<optgroup label="Ticket">' +
'<option value="reject">Reject Ticket</option>' +
'<option value="department">Set Department</option>' +
'<option value="priority">Set Priority</option>' +
'<option value="sla">Set SLA Plan</option>' +
'<option value="team">Assign Team</option>' +
'<option value="agent">Assign Agent</option>' +
'<option value="helptopic">Set Help Topic</option>' +
'<option value="status">Set Ticket Status</option>' +
'</select>' +
'</td>' +
'<td id="fill' + n + '">' +
'</td>' +
'<td style="text-align: center">' +
'<div class="tools">' +
'<span class="btnRemove" data-toggle="modal" data-target="#">' +
'<a data-toggle="tooltip" data-placement="top" title="Delete">' +
'<i class="fa fa-trash-o"></i>' +
'</a>' +
'</span>' +
'</div>' +
'</td>' +
'</tr>'); // end append
$('div .btnRemove').last().click(function(e) {
e.preventDefault();
$(this).closest('tr').remove();
x--;
});
});
});
$(document).ready(function() {
var x = 0;
var n = {!! $j !!};
$('.btnAdd1').click(function() {
n++;
$('.button1').append('<tr>' +
'<td>' +
'<select class="form-control" name="rule[' + n + '][a]" required>' +
'<option>-- Select One --</option>' +
'<option value="email">Email</option>' +
'<option value="email_name">Email name</option>' +
'<option value="subject">Subject</option>' +
'<option value="message">Message/Body</option>' +
'</select>' +
'</td>' +
'<td class="col-md-3">' +
'<select class="form-control" name="rule[' + n + '][b]" required>' +
'<option value="">-- Select One --</option>' +
'<option value="equal">Equal to</option>' +
'<option value="not_equal">Not equal to</option>' +
'<option value="contains">Contains</option>' +
'<option value="dn_contain">Does Not Contain</option>' +
'<option value="starts">Starts With</option>' +
'<option value="ends">Ends With</option>' +
'</select>' +
'</td>' +
'<td class="col-md-3"> <input class="form-control" type="text" name="rule[' + n + '][c]" required> </td>' +
'<td style="text-align: center">' +
'<div class="tools"> <span class="btnRemove1" data-toggle="modal" data-target="#"><a data-toggle="tooltip" data-placement="top" title="Delete"><i class="fa fa-trash-o"></i></a></span> </div>' +
'</td>' +
'</tr>'); // end append
$('div .btnRemove1').last().click(function(e) {
e.preventDefault();
$(this).closest('tr').remove();
x--;
});
});
});
function selectdata(id) {
var selected_data = document.getElementById('selected' + id).value;
$.ajax({
url: "{!! url('workflow/action-rule') !!}" + "/" + id,
type: "get",
data: {option: selected_data},
headers: {
'X-CSRF-Token': $('meta[name="_token"]').attr('content')
},
success: function(data) {
//adds the echoed response to our container
$("#fill" + id).html(data);
}
});
}
</script>
@stop

90
resources/views/themes/default1/admin/helpdesk/manage/workflow/index.blade.php Normal file
View File

@@ -0,0 +1,90 @@
@extends('themes.default1.admin.layout.admin')
@section('Manage')
active
@stop
@section('manage-bar')
active
@stop
@section('workflow')
class="active"
@stop
@section('HeadInclude')
@stop
<!-- header -->
@section('PageHeader')
@stop
<!-- /header -->
<!-- breadcrumbs -->
@section('breadcrumbs')
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<div class="row">
<div class="col-xs-12">
<div class="box box-primary">
<div class="box-header">
<h3 class="box-title">{!! Lang::get('lang.ticket_workflow') !!}</h3>
<a href="{!! URL::route('workflow.create') !!}" class="btn btn-primary pull-right">{!! Lang::get('lang.create') !!}</a>
</div>
<!-- /.box-header -->
<div class="box-body">
<!-- check whether success or not -->
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<b>Success</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!! Session::get('success') !!}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Fail!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!! Session::get('fails') !!}
</div>
@endif
{!! Datatable::table()
->addColumn(Lang::get('lang.name'),
Lang::get('lang.status'),
Lang::get('lang.order'),
Lang::get('lang.rules'),
Lang::get('lang.target_channel'),
Lang::get('lang.created'),
Lang::get('lang.updated'),
Lang::get('lang.action')) // these are the column headings to be shown
->setUrl(route('workflow.list')) // this is the route where data will be retrieved
->render() !!}
</div>
<!-- /.box-body -->
<!-- <div class="box box-footer"> -->
<!-- </div> -->
</div>
<!-- /.box -->
</div>
<!-- /.col -->
</div>
<script>
$(function() {
$("#example1").DataTable();
$('#example2').DataTable({
"paging": true,
"lengthChange": false,
"searching": false,
"ordering": true,
"info": true,
"autoWidth": false
});
});
</script>
@stop

25
resources/views/themes/default1/admin/helpdesk/setting.blade.php
View File

@@ -202,6 +202,19 @@
</div>
</div>
<!--/.col-md-2-->
<!--/.col-md-2-->
<div class="col-md-2 col-sm-6">
<div class="settingiconblue">
<div class="settingdivblue">
<a href="{{url('workflow')}}"><span class="fa-stack fa-2x">
<i class="fa fa-sitemap fa-stack-1x"></i>
</span></a>
</div>
<center class="box-title" >{!! Lang::get('lang.workflow') !!}</center>
</div>
</div>
<!--/.col-md-2-->
</div>
</div>
@@ -314,6 +327,18 @@
</div>
</div>
<!--/.col-md-2-->
<div class="col-md-2 col-sm-6">
<div class="settingiconblue">
<div class="settingdivblue">
<a href="{{url('job-scheduler')}}"><span class="fa-stack fa-2x">
<i class="fa fa-hourglass-o fa-stack-1x"></i>
</span></a>
</div>
<center class="box-title" >{!! Lang::get('lang.cron') !!}</center>
</div>
</div>
<!--/.col-md-2-->
</div>
</div>

2
resources/views/themes/default1/admin/helpdesk/settings/alert.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

4
resources/views/themes/default1/admin/helpdesk/settings/checkupdate.blade.php
View File

@@ -1,5 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('update')
class="active"
@stop
@section('content')
<div class="box box-primary">

73
resources/views/themes/default1/admin/helpdesk/settings/company.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
<link href="{{asset("lb-faveo/css/faveo-css.css")}}" rel="stylesheet" type="text/css" />
@section('Settings')
class="active"
active
@stop
@section('settings-bar')
@@ -70,8 +70,8 @@ class="active"
<div class="form-group {{ $errors->has('company_name') ? 'has-error' : '' }}">
{!! Form::label('company_name',Lang::get('lang.name')) !!}
{!! $errors->first('company_name', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('company_name',$companys->company_name,['class' => 'form-control']) !!}
{!! $errors->first('company_name', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
@@ -82,8 +82,9 @@ class="active"
<div class="form-group {{ $errors->has('website') ? 'has-error' : '' }}">
{!! Form::label('website',Lang::get('lang.website')) !!}
{!! $errors->first('website', '<spam class="help-block">:message</spam>') !!}
{!! Form::url('website',$companys->website,['class' => 'form-control']) !!}
{!! $errors->first('website', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
@@ -93,8 +94,8 @@ class="active"
<div class="form-group {{ $errors->has('phone') ? 'has-error' : '' }}">
{!! Form::label('phone',Lang::get('lang.phone')) !!}
{!! $errors->first('phone', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('phone',$companys->phone,['class' => 'form-control']) !!}
{!! $errors->first('phone', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
@@ -149,6 +150,7 @@ class="active"
</div>
</div>
<div id="logo-display" style="display: block;">
@if($companys->logo != null)
<div class="col-md-2">
{!! Form::checkbox('use_logo') !!} <label> Use Logo</label>
@@ -158,12 +160,69 @@ class="active"
<?php $company = App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first(); ?>
@if($companys->logo != null)
<div class="col-md-2">
<img src="{{asset('lb-faveo/media/company')}}{{'/'}}{{$company->logo}}" alt="User Image" width="100px" style="border:1px solid #DCD1D1" />
<div class="col-md-2 image" data-content="{{Lang::get('lang.click-delete')}}">
<img src="{{asset('lb-faveo/media/company')}}{{'/'}}{{$company->logo}}" alt="User Image" id="company-logo" width="100px" style="border:1px solid #DCD1D1" />
</div>
@endif
</div>
</div>
</div>
</div>
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal"></button>
<button type="button" class="btn btn-default no"></button>
</div>
</div>
</div>
</div>
</div>
<script type="text/javascript">
$(document).ready(function(){
$( ".image" ).on( "click", function() {
$("#myModal").css("display","block");
$("#myModalLabel").html("{!! Lang::get('lang.delete-logo') !!}");
$(".yes").html("{!! Lang::get('lang.yes') !!}");
$(".no").html("{{Lang::get('lang.cancel')}}");
$("#custom-alert-body").html("{{Lang::get('lang.confirm')}}");
});
$('.no,.closemodal').on("click", function(){
$("#myModal").css("display","none");
});
$('.yes').on('click',function(){
var src = $('#company-logo').attr('src').split('/');
var file = src[src.length - 1];
var path = "lb-faveo/media/company/"+file;
// alert(path);
$.ajax({
type: "GET",
url: "{{route('delete.logo')}}",
dataType: "html",
data:{data1:path},
success: function(data) {
if(data == "true") {
var msg = "Logo deleted succesfully."
$("#logo-display").css("display","none");
$("#myModal").css("display","none");
} else {
$("#myModal").css("display","none");
}
}
});
});
});
</script>
@stop

135
resources/views/themes/default1/admin/helpdesk/settings/crone.blade.php Normal file
View File

@@ -0,0 +1,135 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
active
@stop
@section('settings-bar')
active
@stop
@section('cron')
class="active"
@stop
@section('HeadInclude')
@stop
<!-- header -->
@section('PageHeader')
@stop
<!-- /header -->
<!-- breadcrumbs -->
@section('breadcrumbs')
<ol class="breadcrumb">
</ol>
@stop
<!-- /breadcrumbs -->
<!-- content -->
@section('content')
<!-- open a form -->
{!! Form::model($emails,['url' => 'post-scheduler', 'method' => 'PATCH']) !!}
<div class="row">
<div class="col-md-12">
<div class="box box-primary">
<div class="box-header">
<h3 class="box-title">{{Lang::get('lang.cron')}}</h3> <div class="pull-right">
{!! Form::submit(Lang::get('lang.save'),['class'=>'btn btn-primary'])!!}
</div>
</div>
<!-- check whether success or not -->
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"></i>
<b>Success!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!!Session::get('success')!!}
</div>
@endif
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"></i>
<b>Fail!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{!!Session::get('fails')!!}
</div>
@endif
<div class="box-body table-responsive"style="overflow:hidden;">
<div class="alert alert-dismissable" style="background: #F3F3F3">
<i class="fa fa-info-circle"></i>&nbsp;{!!Lang::get('lang.crone-url-message')!!}
<a href="http://ladybirdweb.com/support/show/cron-job-scheduling" style="color:black" target="blank">{!!Lang::get('lang.click')!!}</a> {!!Lang::get('lang.check-cron-set')!!}
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
</div>
<div class="col-md-6">
<div class="info-box">
<!-- Apply any bg-* class to to the icon to color it -->
<span class="info-box-icon bg-aqua"><i class="fa fa-cloud-download"></i></span>
<div class="info-box-content">
<i class="fa fa-clipboard pull-right" title="{!!Lang::get('lang.click-url-copy')!!}" onclick="copyToClipboard('#p1')"></i>
<div class="col-md-6">
<div class="form-group">
{!! Form::label('email_fetching',Lang::get('lang.email_fetch')) !!}<br>
{!! Form::checkbox('email_fetching',1,true) !!}&nbsp;{{Lang::get('lang.fetch_auto-corn')}}
</div>
</div>
<div class="col-md-12">
<em><span class="info-box-text" style="background: #F3F3F3" id='p1'></span></em>
<!-- <div class="btn btn-default btn-xs pull-right" onclick="copyToClipboard('#p1')">Copy URL</div> -->
</div>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</div>
<div class="col-md-6">
<div class="info-box">
<!-- Apply any bg-* class to to the icon to color it -->
<span class="info-box-icon bg-aqua"><i class="fa fa-cloud-upload"></i></span>
<div class="info-box-content">
<i class="fa fa-clipboard pull-right" title="{!!Lang::get('lang.click-url-copy')!!}" onclick="copyToClipboard('#p2')"></i>
<div class="col-md-6">
<div class="form-group">
{!! Form::label('email_fetching',Lang::get('lang.notification-email')) !!}<br>
{!! Form::checkbox('notification_cron',1,true) !!}&nbsp;{{Lang::get('lang.cron_notification')}}
</div>
</div>
<div class="col-md-12">
<em><span class="info-box-text" style="background: #F3F3F3" id='p2'></span></em>
<!-- <div class="btn btn-default btn-xs pull-right" onclick="copyToClipboard('#p1')">Copy URL</div> -->
</div>
</div><!-- /.info-box-content -->
</div><!-- /.info-box -->
</div>
</div>
</div>
</div>
</div>
<script type="text/javascript">
function copyToClipboard(element) {
var $temp = $("<input>");
$("body").append($temp);
$temp.val($(element).text()).select();
document.execCommand("copy");
$temp.remove();
alert('{!!Lang::get("lang.clipboard-copy-message")!!}');
}
$(document).ready(function(){
var path = $(location).attr('href');
// alert(path);
// var str = path;
path = path.replace("job-scheduler","readmails");
path2 = path.replace("readmails", "notification");
document.getElementById("p1").innerHTML = path;
document.getElementById("p2").innerHTML = path2;
})
</script>
@stop

15
resources/views/themes/default1/admin/helpdesk/settings/email.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')
@@ -68,20 +68,9 @@ class="active"
</div>
</div>
</div>
<!-- Email Fetching: CHECKBOX : Enable ,Fetch on auto-cron -->
<div class="col-md-6">
<div class="form-group">
{!! Form::label('email_fetching',Lang::get('lang.email_fetch')) !!}<br>
{!! Form::checkbox('email_fetching',1,true) !!}&nbsp;{{Lang::get('lang.fetch_auto-corn')}}
</div>
</div>
</div>
<div class="row">
<div class="col-md-6">
<div class="form-group">
{!! Form::checkbox('notification_cron',1,true) !!}&nbsp;{{Lang::get('lang.cron_notification')}}
</div>
</div>
</div>
<!-- Accept All Emails: CHECKBOX: Accept email from unknown Users -->
<div class="row">

4
resources/views/themes/default1/admin/helpdesk/settings/plugins.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
@section('Plugins')
active
@stop
@section('settings-bar')

2
resources/views/themes/default1/admin/helpdesk/settings/responder.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

2
resources/views/themes/default1/admin/helpdesk/settings/system.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

2
resources/views/themes/default1/admin/helpdesk/settings/ticket.blade.php
View File

@@ -1,7 +1,7 @@
@extends('themes.default1.admin.layout.admin')
@section('Settings')
class="active"
active
@stop
@section('settings-bar')

4
resources/views/themes/default1/admin/helpdesk/theme/social.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Themes')
class="active"
active
@stop
@section('theme-bar')
active
@stop
@section('footer')
@section('socail')
class="active"
@stop

4
resources/views/themes/default1/admin/helpdesk/theme/widgets.blade.php
View File

@@ -1,14 +1,14 @@
@extends('themes.default1.admin.layout.admin')
@section('Themes')
class="active"
active
@stop
@section('theme-bar')
active
@stop
@section('footer')
@section('widget')
class="active"
@stop

200
resources/views/themes/default1/admin/layout/admin.blade.php
View File

@@ -24,6 +24,7 @@
<link href="{{asset("lb-faveo/plugins/iCheck/flat/blue.css")}}" rel="stylesheet" type="text/css" />
<!-- HTML5 Shim and Respond.js IE8 support of HTML5 elements and media queries -->
<link href="{{asset("lb-faveo/css/tabby.css")}}" type="text/css" rel="stylesheet">
<link href="{{asset('css/notification-style.css')}}" rel="stylesheet" type="text/css">
<link href="{{asset("lb-faveo/css/jquerysctipttop.css")}}" rel="stylesheet" type="text/css">
<!-- WARNING: Respond.js doesn't work if you view the page via file:// -->
<link href="{{asset("lb-faveo/css/editor.css")}}" rel="stylesheet" type="text/css">
@@ -53,23 +54,50 @@
<span class="icon-bar"></span>
<span class="icon-bar"></span>
</a>
<?php $notifications = App\Http\Controllers\Common\NotificationController::getNotifications(); ?>
<!-- Collect the nav links, forms, and other content for toggling -->
<div class="collapse navbar-collapse" id="navbar-collapse">
<ul class="nav navbar-nav navbar-left">
<li @yield('settings')><a href="{!! url('admin') !!}">{!! Lang::get('lang.home') !!}</a></li>
</ul>
<ul class="nav navbar-nav navbar-right">
<li><a href="{{url('dashboard')}}">{!! Lang::get('lang.agent_panel') !!}</a></li>
<!-- User Account: style can be found in dropdown.less -->
<li class="dropdown notifications-menu">
<a href="#" class="dropdown-toggle" data-toggle="dropdown" onclick="myFunction()">
<i class="fa fa-bell-o"></i>
<span class="label label-warning" id="count"><?php echo count($notifications); ?></span>
</a>
<ul class="dropdown-menu">
<li class="header">You have <?php echo count($notifications); ?> notifications</li>
<li>
<ul class="menu">
@foreach($notifications as $notification)
@if($notification->type == 'registration')
<li>
<a href="{!! route('user.show', $notification->notification_id) !!}" id="{{$notification -> notification_id}}" class='noti_User'>
<i class="{!! $notification->icon_class !!}"></i> {!! $notification->message !!}
</a>
</li>
@else
<li>
<a href="{!! route('ticket.thread', $notification->notification_id) !!}" id='{{ $notification->notification_id }}' class='noti_User'>
<i class="{!! $notification->icon_class !!}"></i> {!! $notification->message !!}
</a>
</li>
@endif
@endforeach
</ul>
</li>
<li class="footer"><a href="{{ url('notifications-list') }}">View all</a></li>
</ul>
</li>
<li class="dropdown user user-menu">
<a href="#" class="dropdown-toggle" data-toggle="dropdown">
@if(Auth::user())
@if(Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}"class="user-image" alt="User Image"/>
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="user-image" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}"class="user-image" alt="User Image"/>
<span class="hidden-xs">{!! Auth::user()->first_name." ".Auth::user()->last_name !!}</span>
@endif
</a>
@@ -77,11 +105,7 @@
<!-- User image -->
<li class="user-header" style="background-color:#343F44;">
@if(Auth::user())
@if(Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="img-circle" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
<p>
{!! Auth::user()->first_name !!}{!! " ". Auth::user()->last_name !!} - {{Auth::user()->role}}
<small></small>
@@ -99,7 +123,9 @@
</li>
</ul>
</li>
</nav>
</ul>
</div>
</nav>
</header>
<!-- Left side column. contains the logo and sidebar -->
<aside class="main-sidebar">
@@ -110,11 +136,7 @@
<div class="col-xs-3"></div>
<div class="col-xs-2" style="width:50%;">
<a href="{!! url('profile') !!}">
@if(Auth::user() && Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="img-circle" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
</a>
</div>
</div>
@@ -141,53 +163,98 @@
<!-- /.search form -->
<!-- sidebar menu: : style can be found in sidebar.less -->
<ul class="sidebar-menu">
<li class="header">{!! Lang::get('lang.Tickets') !!}</li>
<?php
if(Auth::user()->role == 'admin') {
$inbox = App\Model\helpdesk\Ticket\Tickets::all();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status','1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '0')->where('status','1')->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','1')->get();
} elseif(Auth::user()->role == 'agent') {
$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status','1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '0')->where('status','1')->where('dept_id','',Auth::user()->primary_dpt)->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','1')->get();
}
$i = count($tickets);
?>
<li>
<a href="{{ url('/ticket/inbox') }}">
<i class="fa fa-envelope"></i> <span>{!! Lang::get('lang.inbox') !!}</span> <small class="label pull-right bg-green">
{!! $i !!}</small>
</a>
</li>
<li @yield('myticket')>
<a href="{{url('ticket/myticket')}}">
<i class="fa fa-user"></i> <span>{!! Lang::get('lang.my_tickets') !!}</span>
<small class="label pull-right bg-green">{{count($myticket) }}</small>
</a>
</li>
<li>
<a href="{{url('unassigned')}}">
<i class="fa fa-th"></i> <span>{!! Lang::get('lang.unassigned') !!}</span>
<small class="label pull-right bg-green">{{count($unassigned)}}</small>
</a>
</li>
<li>
<a href="{{url('trash')}}">
<i class="fa fa-trash-o"></i> <span>{!! Lang::get('lang.trash') !!}</span>
<?php $deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();?>
<small class="label pull-right bg-green">{{count($deleted)}}</small>
</a>
</li>
<li class="header">{!! Lang::get('lang.Updates') !!}</li>
<li>
<li class="header">{!! Lang::get('lang.settings-2') !!}</li>
<li class="treeview @yield('Staffs')">
<a href="#">
<i class="fa fa-users"></i> <span>{!! Lang::get('lang.staffs') !!}</span> <i class="fa fa-angle-left pull-right"></i>
</a>
<ul class="treeview-menu">
<li @yield('agents')><a href="{{ url('agents') }}"><i class="fa fa-user "></i>{!! Lang::get('lang.agents') !!}</a></li>
<li @yield('departments')><a href="{{ url('departments') }}"><i class="fa fa-sitemap"></i>{!! Lang::get('lang.departments') !!}</a></li>
<li @yield('teams')><a href="{{ url('teams') }}"><i class="fa fa-users"></i>{!! Lang::get('lang.teams') !!}</a></li>
<li @yield('groups')><a href="{{ url('groups') }}"><i class="fa fa-users"></i>{!! Lang::get('lang.groups') !!}</a></li>
</ul>
</li>
<li class="treeview @yield('Emails')">
<a href="#">
<i class="fa fa-envelope-o"></i>
<span>{!! Lang::get('lang.email') !!}</span>
<i class="fa fa-angle-left pull-right"></i>
</a>
<ul class="treeview-menu">
<li @yield('emails')><a href="{{ url('emails') }}"><i class="fa fa-envelope"></i>{!! Lang::get('lang.emails') !!}</a></li>
<li @yield('ban')><a href="{{ url('banlist') }}"><i class="fa fa-ban"></i>{!! Lang::get('lang.ban_lists') !!}</a></li>
<li @yield('template')><a href="{{ url('list-directories') }}"><i class="fa fa-mail-forward"></i>{!! Lang::get('lang.templates') !!}</a></li>
<li @yield('diagnostics')><a href="{{ url('getdiagno') }}"><i class="fa fa-plus"></i>{!! Lang::get('lang.diagnostics') !!}</a></li>
<!-- <li><a href="#"><i class="fa fa-circle-o"></i> Auto Response</a></li> -->
<!-- <li><a href="#"><i class="fa fa-circle-o"></i> Rules/a></li> -->
<!-- <li><a href="#"><i class="fa fa-circle-o"></i> Breaklines</a></li> -->
<!-- <li><a href="#"><i class="fa fa-circle-o"></i> Log</a></li> -->
</ul>
</li>
<li class="treeview @yield('Manage')">
<a href="#">
<i class="fa fa-cubes"></i>
<span>{!! Lang::get('lang.manage') !!}</span>
<i class="fa fa-angle-left pull-right"></i>
</a>
<ul class="treeview-menu">
<li @yield('help')><a href="{{url('helptopic')}}"><i class="fa fa-file-text-o"></i>{!! Lang::get('lang.help_topics') !!}</a></li>
<li @yield('sla')><a href="{{url('sla')}}"><i class="fa fa-clock-o"></i>{!! Lang::get('lang.sla_plans') !!}</a></li>
<li @yield('forms')><a href="{{url('forms')}}"><i class="fa fa-file-text"></i>{!! Lang::get('lang.forms') !!}</a></li>
<li @yield('workflow')><a href="{{url('workflow')}}"><i class="fa fa-sitemap"></i>{!! Lang::get('lang.workflow') !!}</a></li>
</ul>
</li>
<li class="treeview @yield('Settings')">
<a href="#">
<i class="fa fa-cog"></i>
<span>{!! Lang::get('lang.system-settings') !!}</span>
<i class="fa fa-angle-left pull-right"></i>
</a>
<ul class="treeview-menu">
<li @yield('company')><a href="{{url('getcompany')}}"><i class="fa fa-building"></i>{!! Lang::get('lang.company') !!}</a></li>
<li @yield('system')><a href="{{url('getsystem')}}"><i class="fa fa-laptop"></i>{!! Lang::get('lang.system') !!}</a></li>
<li @yield('email')><a href="{{url('getemail')}}"><i class="fa fa-at"></i>{!! Lang::get('lang.email') !!}</a></li>
<li @yield('tickets')><a href="{{url('getticket')}}"><i class="fa fa-file-text"></i>{!! Lang::get('lang.ticket') !!}</a></li>
<li @yield('auto-response')><a href="{{url('getresponder')}}"><i class="fa fa-reply-all"></i>{!! Lang::get('lang.auto_response') !!}</a></li>
<li @yield('alert')><a href="{{url('getalert')}}"><i class="fa fa-bell"></i>{!! Lang::get('lang.alert_notices') !!}</a></li>
<li @yield('languages')><a href="{{url('languages')}}"><i class="fa fa-language"></i>{!! Lang::get('lang.language') !!}</a></li>
<li @yield('cron')><a href="{{url('job-scheduler')}}"><i class="fa fa-hourglass"></i>{!! Lang::get('lang.cron') !!}</a></li>
</ul>
</li>
<li class="treeview @yield('Themes')">
<a href="#">
<i class="fa fa-pie-chart"></i>
<span>{!! Lang::get('lang.widgets') !!}</span>
<i class="fa fa-angle-left pull-right"></i>
</a>
<ul class="treeview-menu">
<li @yield('widget')><a href="{{ url('widgets') }}"><i class="fa fa-list-alt"></i> {!! Lang::get('lang.widgets') !!}</a></li>
<li @yield('socail')><a href="{{ url('social-buttons') }}"><i class="fa fa-cubes"></i> {!! Lang::get('lang.social') !!}</a></li>
</ul>
</li>
<li class="treeview @yield('Plugins')">
<a href="{{ url('plugins') }}">
<i class="fa fa-plug"></i>
<span>{!! Lang::get('lang.plugin') !!}</span>
<!-- <i class="fa fa-angle-left pull-right"></i> -->
</a>
<!-- <ul class="treeview-menu">
<li @yield('plugin')><a href="{{ url('plugins') }}"><i class="fa fa-circle-o"></i>{!! Lang::get('lang.view-all')!!}</a></li>
<li @yield('a')><a href="#"><i class="fa fa-circle-o"></i>{!! Lang::get('lang.add-new')!!}</a></li>
</ul> -->
</li>
<li class="header">{!! Lang::get('lang.Updates') !!}</li>
<li @yield('update')>
<?php $update = App\Model\helpdesk\Utility\Version_Check::where('id','=',1)->first();
if($update->current_version == $update->new_version){?>
<a href="{!! URL::route('checkupdate') !!}" id="checkUpdate">
@@ -206,7 +273,8 @@ $i = count($tickets);
</a>
<?php } ?>
</li>
</section>
</ul>
</section>
<!-- /.sidebar -->
</aside>
@@ -231,7 +299,7 @@ $i = count($tickets);
<?php
$company = App\Model\helpdesk\Settings\Company::where('id','=','1')->first();
?>
<strong>{!! Lang::get('lang.copyright') !!} &copy; {!! date('Y') !!} <a href="{!! $company->website !!}">{!! $company->company_name !!}</a>.</strong> {!! Lang::get('lang.all_rights_reserved') !!}. {!! Lang::get('lang.powered_by') !!} <a href="http://www.faveohelpdesk.com/">Faveo</a>
<strong>{!! Lang::get('lang.copyright') !!} &copy; {!! date('Y') !!} <a href="{!! $company->website !!}" target="_blank">{!! $company->company_name !!}</a>.</strong> {!! Lang::get('lang.all_rights_reserved') !!}. {!! Lang::get('lang.powered_by') !!} <a href="http://www.faveohelpdesk.com/" target="_blank">Faveo</a>
</footer>
</div><!-- ./wrapper -->
<!-- jQuery 2.1.3 -->

63
resources/views/themes/default1/agent/helpdesk/dept-ticket/closed.blade.php
View File

@@ -14,6 +14,7 @@ class="active"
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
$dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
if(Auth::user()->role == 'agent') {
@@ -56,8 +57,8 @@ $dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-blue btn-sm" id="close" name="submit" value="{!! Lang::get('lang.open') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
</div>
<!-- <button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
--> </div>
<div class="mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
@@ -68,12 +69,62 @@ $dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.dept.close', $dept->id))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.dept.close', $dept->id))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

59
resources/views/themes/default1/agent/helpdesk/dept-ticket/inprogress.blade.php
View File

@@ -15,6 +15,7 @@ class="active"
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
$dept = App\Model\helpdesk\Agent\Department::where('name', '=', $id)->first();
if (Auth::user()->role == 'agent') {
@@ -69,12 +70,62 @@ if (Auth::user()->role == 'agent') {
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.dept.inprocess', $dept->id))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.dept.inprocess', $dept->id))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

61
resources/views/themes/default1/agent/helpdesk/dept-ticket/open.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
$dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
if(Auth::user()->role == 'agent') {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','=','1')->where('isanswered','=', 0)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
@@ -67,12 +68,62 @@ $dept = App\Model\helpdesk\Agent\Department::where('name','=',$id)->first();
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.dept.open', $dept->id))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.dept.open', $dept->id))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

6
resources/views/themes/default1/agent/helpdesk/organization/create.blade.php
View File

@@ -43,20 +43,20 @@ class="active"
<div class="row">
<div class="col-xs-4 form-group {{ $errors->has('name') ? 'has-error' : '' }}">
{!! Form::label('name',Lang::get('lang.name')) !!}
{!! $errors->first('name', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('name',null,['class' => 'form-control']) !!}
{!! $errors->first('name', '<spam class="help-block">:message</spam>') !!}
</div>
<!-- phone : Text : -->
<div class="col-xs-4 form-group {{ $errors->has('phone') ? 'has-error' : '' }}">
{!! Form::label('phone',Lang::get('lang.phone')) !!}
{!! $errors->first('phone', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('phone',null,['class' => 'form-control']) !!}
{!! $errors->first('phone', '<spam class="help-block">:message</spam>') !!}
</div>
<!-- website : Text : -->
<div class="col-xs-4 form-group {{ $errors->has('website') ? 'has-error' : '' }}">
{!! Form::label('website',Lang::get('lang.website')) !!}
{!! $errors->first('website', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('website',null,['class' => 'form-control']) !!}
{!! $errors->first('website', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
<!-- Internal Notes : Textarea -->

6
resources/views/themes/default1/agent/helpdesk/organization/edit.blade.php
View File

@@ -42,20 +42,20 @@ class="active"
<div class="row">
<div class="col-xs-4 form-group {{ $errors->has('name') ? 'has-error' : '' }}">
{!! Form::label('name',Lang::get('lang.name')) !!}
{!! $errors->first('name', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('name',null,['class' => 'form-control']) !!}
{!! $errors->first('name', '<spam class="help-block">:message</spam>') !!}
</div>
<!-- phone : Text : -->
<div class="col-xs-4 form-group {{ $errors->has('phone') ? 'has-error' : '' }}">
{!! Form::label('phone',Lang::get('lang.phone')) !!}
{!! $errors->first('phone', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('phone',null,['class' => 'form-control']) !!}
{!! $errors->first('phone', '<spam class="help-block">:message</spam>') !!}
</div>
<!--website : Text : -->
<div class="col-xs-4 form-group {{ $errors->has('website') ? 'has-error' : '' }}">
{!! Form::label('website',Lang::get('lang.website')) !!}
{!! $errors->first('website', '<spam class="help-block">:message</spam>') !!}
{!! Form::text('website',null,['class' => 'form-control']) !!}
{!! $errors->first('website', '<spam class="help-block">:message</spam>') !!}
</div>
</div>
<!-- Internal Notes : Textarea -->

61
resources/views/themes/default1/agent/helpdesk/ticket/answered.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent')
{
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
@@ -70,12 +71,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.answered.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.answered.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

61
resources/views/themes/default1/agent/helpdesk/ticket/assigned.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
@@ -62,12 +63,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.assigned.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.assigned.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}

59
resources/views/themes/default1/agent/helpdesk/ticket/closed.blade.php
View File

@@ -14,6 +14,7 @@ class="active"
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '>', 1)->where('dept_id','=',$dept->id)->where('status', '<', 4)->orderBy('id', 'DESC')->paginate(20);
@@ -62,12 +63,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.closed.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.closed.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

61
resources/views/themes/default1/agent/helpdesk/ticket/inbox.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
@@ -61,12 +62,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.inbox.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.inbox.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnCreatedRow", 'function( nRow, aData, iDataIndex ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->

61
resources/views/themes/default1/agent/helpdesk/ticket/myticket.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->orderBy('id', 'ASC')->paginate(20);
@@ -62,12 +63,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.myticket.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.myticket.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

59
resources/views/themes/default1/agent/helpdesk/ticket/open.blade.php
View File

@@ -14,6 +14,7 @@ class="active"
@section('content')
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
@@ -67,12 +68,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.open.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.open.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

548
resources/views/themes/default1/agent/helpdesk/ticket/overdue.blade.php
View File

@@ -14,22 +14,44 @@ class="active"
@section('content')
<?php
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
} else {
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->orderBy('id', 'DESC')->paginate(20);
}
$date_time_format = UTC::getDateTimeFormat();
if (Auth::user()->role == 'agent') {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
?>
<!-- Main content -->
<div class="box box-primary">
<div class="box-header with-border">
<h3 class="box-title">Overdue </h3> <small>{!! $tickets->total() !!} tickets</small>
<div class="box-header with-border">
<h3 class="box-title">{!! Lang::get('lang.overdue') !!} </h3> <small id="title_refresh">{!! $overdue_ticket !!} {!! Lang::get('lang.tickets') !!}</small>
</div><!-- /.box-header -->
@if(Session::has('success'))
<div class="alert alert-success alert-dismissable">
<i class="fa fa-check-circle"> </i>
<b> Success </b>
<i class="fa fa-check-circle"> </i> <b> Success </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('success')}}
</div>
@@ -37,165 +59,437 @@ class="active"
<!-- failure message -->
@if(Session::has('fails'))
<div class="alert alert-danger alert-dismissable">
<i class="fa fa-ban"> </i>
<b> Fail! </b>
<i class="fa fa-ban"> </i> <b> Fail! </b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('fails')}}
</div>
@endif
<div class="box-body no-padding ">
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
<div class="box-body ">
{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
<div class="mailbox-controls">
<h3 class="pull-right" style="margin-top:0;margin-bottom:0;"> {!! $tickets->count().'-'.$tickets->total(); !!}</h3>
<!-- Check all button -->
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a>
<input type="submit" class="btn btn-default text-orange btn-sm" name="submit" value="Delete">
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="Close">
{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
</div>
<div class=" table-responsive mailbox-messages" id="refresh">
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
<!-- table -->
<table class="table table-hover table-striped">
<thead>
<th></th>
<th>Subject</th>
<th>Ticket ID</th>
<th>Priority</th>
<th>From</th>
<th>Last Replier</th>
<th>Assigned To</th>
<th>Last Activity</th>
</thead>
<tbody id="hello">
@foreach ($tickets as $ticket )
<tr <?php if ($ticket->seen_by == null) {?> style="color:green;" <?php }
$sla = $ticket->sla;
$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
$time = $ticket->created_at;
$time = date_create($time);
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
echo date_format($time, 'd/m/Y H:i:s');
?> >
<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
<?php
// collaborators
$collaborators = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id','=',$ticket->id)->get();
$collab = count($collaborators);
// title
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
// check atatchments
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$title->id)->first();
$attach = count($attachments);
if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
if($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
$username = $LastResponse->user_name;
}}
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach($titles as $title)
{
$title = $title;
}
$assigned_to = App\User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null)
{
$assigned = "Unassigned";
}
else
{
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
?>
<td class="mailbox-name"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i>
@if($collab > 0)&nbsp;<i class="fa fa-users"></i>@endif
@if($attach > 0)&nbsp;<i class="fa fa-paperclip"></i>@endif</td>
<td class="mailbox-Id"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">#{!! $ticket->ticket_number !!}</a></td>
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?>
<td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority_desc}}</spam></td>
<?php $from = App\User::where('id','=',$ticket->user_id)->first(); ?>
@if($from->role == "user")
<td class="mailbox-from" >{!! $from->user_name !!}</td>
@else
<td class="mailbox-from" >{!! $from->first_name." ".$from->last_name !!}</td>
@endif
<td class="mailbox-last-reply" style="color:{!! $rep !!}">{!! $username !!}</td>
<td>{!! $assigned !!}</td>
<td class="mailbox-last-activity">{!! UTC::usertimezone($title->updated_at) !!}</td>
</tr>
@endforeach
</tbody>
</table><!-- /.table -->
<div class="pull-right">
<?php echo $tickets->setPath(url('/ticket/overdue'))->render();?>&nbsp;
</div>
<div class="mailbox-messages" id="refresh">
<!--datatable-->
{!! Datatable::table()
->addColumn(
"",
Lang::get('lang.subject'),
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.overdue.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
<!-- /.datatable -->
</div><!-- /.mail-box-messages -->
{!! Form::close() !!}
</div><!-- /.box-body -->
</div><!-- /. box -->
<!-- merge tickets modal -->
<div class="modal fade" id="MergeTickets">
<div class="modal-dialog">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">&times;</span></button>
<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
</div><!-- /.modal-header-->
<div class ="modal-body">
<div class="row">
<div class="col-md-4">
</div>
<div class="col-md-6" id="merge_loader" style="display:none;">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
</div><!-- /.merge-loader -->
</div>
<div id="merge_body">
<div id="merge-body-alert">
<div class="row">
<div class="col-md-12">
<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-check"></i>Alert!</h4>
<div id="message-merge-succ"></div>
</div>
<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
<h4><i class="icon fa fa-ban"></i>Alert!</h4>
<div id="message-merge-err"></div>
</div>
</div>
</div>
</div><!-- /.merge-alert -->
<div id="merge-body-form">
<div class="row">
<div class="col-md-6">
{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
<label>{!! Lang::get('lang.title') !!}</label>
<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
</div>
<div class="col-md-6">
<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
</div>
</div>
<div class="row">
<div class="col-md-8">
<label>{!! Lang::get('lang.merge-reason') !!}</label>
<textarea name="reason" class="form-control"></textarea>
</div>
</div>
</div><!-- mereg-body-form -->
</div><!-- merge-body -->
</div><!-- /.modal-body -->
<div class="modal-footer">
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
{!! Form::close() !!}
</div><!-- /.modal-footer -->
</div><!-- /.modal-content -->
</div><!-- /.modal-dialog -->
</div><!-- /.modal -->
<!-- Modal -->
<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
<div class="modal-dialog" role="document">
<div class="col-md-2"></div>
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
</div>
<div class="modal-footer">
<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
</div>
</div>
</div>
</div>
</div>
<script>
$(function () {
var t_id =[];
var option = null;
$(function () {
//Enable check and uncheck all functionality
$(".checkbox-toggle").click(function () {
var clicks = $(this).data('clicks');
if (clicks) {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
$(this).data("clicks", !clicks);
$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
} else {
//Check all checkboxes
$(".mailbox-messages input[type='checkbox']").iCheck("check");
$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
}
$(this).data("clicks", !clicks);
});
});
$(function() {
// Enable check and uncheck all functionality
$(".checkbox-toggle").click(function() {
var clicks = $(this).data('clicks');
if (clicks) {
//Uncheck all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
// alert($("input[type='checkbox']").val());
t_id = $('.selectval').map(function() {
return $(this).val();
}).get();
// alert(checkboxValues);
} else {
//Check all checkboxes
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
// alert('Hallo');
t_id = [];
}
$(this).data("clicks", !clicks);
});
});
$(document).ready(function() { /// Wait till page is loaded
$('#click').click(function() {
$('#refresh').load('open #refresh');
$('#refresh').load('inbox #refresh');
$('#title_refresh').load('inbox #title_refresh');
$('#count_refresh').load('inbox #count_refresh');
$("#show").show();
});
$(".select2").select2();
$('#delete').on('click', function(){
option = 0;
$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
});
$('#close').on('click', function(){
option = 1;
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$("#modalpopup").on('submit', function(e){
e.preventDefault();
var msg ="{{Lang::get('lang.confirm')}}";
var values = getValues();
if(values == ""){
msg = "{{Lang::get('lang.select-ticket')}}";
$('.yes').html("{{Lang::get('lang.ok')}}");
$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
} else {
$('.yes').html("Yes");
}
$('#custom-alert-body').html(msg);
$("#myModal").css("display", "block");
});
$(".closemodal, .no").click(function(){
$("#myModal").css("display", "none");
});
$(".closemodal, .no").click(function(){
$("#myModal").css("display", "none");
});
$('.yes').click(function(){
var values = getValues();
if(values == ""){
$("#myModal").css("display", "none");
} else {
$("#myModal").css("display", "none");
$("#modalpopup").unbind('submit');
if (option == 0) {
//alert('delete');
$('#delete').click();
} else {
//alert('close');
$('#close').click();
}
}
});
function getValues(){
var values = $('.selectval:checked').map(function() {
return $(this).val();
}).get();
return values;
}
//checking merging tickets
$('#MergeTickets').on('show.bs.modal', function () {
// alert("hi");
$.ajax({
type: "GET",
url: "{{route('check.merge.tickets',0)}}",
dataType: "html",
data:{data1: t_id},
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.select-tickets-to merge')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else if(response == 2) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.different-users')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-body-alert").hide();
$("#merge-body-form").show();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', false);
$("#merge_loader").hide();
$.ajax({
url: "{{ route('get.merge.tickets',0) }}",
dataType: "html",
data:{data1: t_id},
success: function(data) {
$('#select-merge-parent').html(data);
}
// return false;
});
}
}
});
});
//submit merging form
$('#merge-form').on('submit', function(){
$.ajax({
type: "POST",
url: "{!! url('merge-tickets/') !!}/"+t_id,
dataType: "json",
data: $(this).serialize(),
beforeSend: function() {
$("#merge_body").hide();
$("#merge_loader").show();
},
success: function(response) {
if(response == 0) {
$("#merge_body").show();
$("#merge-succ-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-error')}}";
$("#merge-err-alert").show();
$('#message-merge-err').html(message);
} else {
$("#merge_body").show();
$("#merge-err-alert").hide();
$("#merge-body-alert").show();
$("#merge-body-form").hide();
$("#merge_loader").hide();
$("#merge-btn").attr('disabled', true);
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
setInterval(function(){
$("#alert11").hide();
setTimeout(function() {
var link = document.querySelector('#load-inbox');
if(link) {
link.click();
}
}, 100);
},1000);
}
}
})
return false;
});
});
function someFunction(id){
if(document.getElementById(id).checked) {
t_id.push(id);
// alert(t_id);
} else {
var index = t_id.indexOf(id);
t_id.splice(index, 1);
// alert(t_id);
}
// thisid.push(id);
// alert(thisid);
// document.getElementById("demo").innerHTML = thisid;
// push.thisid;
// alert(thisid);
// document.getElementByID('demo').innerHTML = thisid;
}
</script>
@stop

25
resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
View File

@@ -61,11 +61,12 @@ active
<li>
<a href="">Reply Rating:
<small class="pull-right">
<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($tickets->ratingreply=='1')?'checked':'' ?> />
<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($tickets->ratingreply=='2')?'checked':'' ?> />
<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($tickets->ratingreply=='3')?'checked':'' ?> />
<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($tickets->ratingreply=='4')?'checked':'' ?> />
<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($tickets->ratingreply=='5')?'checked':'' ?> />
<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($avg_rating=='1')?'checked':'' ?> />
<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($avg_rating=='2')?'checked':'' ?> />
<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($avg_rating=='3')?'checked':'' ?> />
<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($avg_rating=='4')?'checked':'' ?> />
<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($avg_rating=='5')?'checked':'' ?> />
</small>
</a>
</li>
@@ -107,13 +108,15 @@ active
</ul>
</div>
<?php if ($group->can_delete_ticket == 1 || $group->can_ban_email == 1) {?>
<div class="btn-group">
<div id="more-option" class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
{!! Lang::get('lang.more') !!} <span class="caret"></span>
</button>
<ul class="dropdown-menu pull-right">
<ul class="dropdown-menu pull-right">
<li data-toggle="modal" data-target="#ChangeOwner"><a href="#"><i class="fa fa-users" style="color:green;"> </i>Change Owner</a></li>
@if($tickets->status != 3 && $tickets->status != 2)
<li data-toggle="modal" data-target="#MergeTickets"><a href="#"><i class="fa fa-code-fork" style="color:teal;"> </i>{!! Lang::get('lang.merge-ticket') !!}</a></li>
@endif
<?php if ($group->can_delete_ticket == 1) {?>
<li id="delete"><a href="#"><i class="fa fa-trash-o" style="color:red;"> </i>{!! Lang::get('lang.delete_ticket') !!}</a></li>
<?php }
@@ -194,7 +197,7 @@ echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s'));
<div id="refresh">
<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first();?><td title="{{$status->properties}}">{{$status->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <?php $dept123 = App\Model\helpdesk\Agent\Department::where('id', '=', $tickets->dept_id)->first();?><td title="{{$dept123->name}}">{{$dept123->name}}</td></tr>
<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{$user->email}}</td></tr>
@if($user->ban > 0) <tr><td style="color:orange;"><i class="fa fa-warning"></i><b>
{!! Lang::get('lang.this_ticket_is_under_banned_user')!!}</td><td></td></tr>@endif
@@ -631,7 +634,7 @@ $data = $ConvDate[0];
<div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
@if($role->profile_pic != null)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
<img src="{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
@else
<img src="{{ Gravatar::src($role->email) }}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
@endif
@@ -891,7 +894,7 @@ $data = $ConvDate[0];
<input type="hidden" name="action" value="change-owner">
<div class="row">
<div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
<div class="col-md-10">
<div id="change-refresh" class="col-md-10">
<?php $user = App\User::where('id', '=', $tickets->user_id)->first();?>
<!-- <b>{!! Lang::get('lang.user_details') !!}User Details</b><br/> -->
@@ -1556,6 +1559,7 @@ jQuery(document).ready(function() {
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
$("#refreshTo").load("../thread/{{$tickets->id}} #refreshTo");
$("#change-refresh").load("../thread/{{$tickets->id}} #change-refresh");
var message = "{{Lang::get('lang.change-success')}}";
$("#alert11").show();
$('#message-success1').html(message);
@@ -1885,6 +1889,7 @@ jQuery(document).ready(function() {
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
$("#refresh3").load("../thread/{{$tickets->id}} #refresh3");
$("#refreshTo").load("../thread/{{$tickets->id}} #refreshTo");
$("#more-option").load("../thread/{{$tickets->id}} #more-option");
var message = "{{Lang::get('lang.merge-success')}}";
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);

75
resources/views/themes/default1/agent/helpdesk/ticket/trash.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 5)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
@@ -51,6 +52,7 @@ class="active"
<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
<input type="submit" class="btn btn-default text-blue btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.open') !!}">
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" id="close" value="{!! Lang::get('lang.close') !!}">
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" id="hard-delete" value="{{Lang::get('lang.clean-up')}}" title="{{Lang::get('lang.trash-delete-title-msg')}}">
</div>
<div class="mailbox-messages" id="refresh">
@@ -64,12 +66,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.trash.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.trash.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->
@@ -83,7 +135,7 @@ class="active"
<div class="col-md-8">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true"><EFBFBD></span></button>
<h4 class="modal-title" id="myModalLabel"></h4>
</div>
<div class="modal-body" id="custom-alert-body" >
@@ -150,6 +202,11 @@ class="active"
$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
});
$('#hard-delete').on('click', function(){
option = 2;
$('#myModalLabel').html("{{Lang::get('lang.trash-delete-ticket')}}");
});
$("#modalpopup").on('submit', function(e){
e.preventDefault();
var msg ="{{Lang::get('lang.confirm')}}";
@@ -180,9 +237,11 @@ class="active"
if (option == 0) {
//alert('delete');
$('#delete').click();
} else {
} else if(option ==1) {
//alert('close');
$('#close').click();
} else {
$('#hard-delete').click();
}
}
});
@@ -197,4 +256,4 @@ class="active"
});
</script>
@stop
@stop

61
resources/views/themes/default1/agent/helpdesk/ticket/unassigned.blade.php
View File

@@ -13,7 +13,8 @@ class="active"
@stop
@section('content')
<?php
<?php
$date_time_format = UTC::getDateTimeFormat();
if(Auth::user()->role == 'agent') {
$dept = App\Model\helpdesk\Agent\Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('dept_id','=',$dept->id)->where('status','1')->orderBy('id', 'DESC')->paginate(20);
@@ -67,12 +68,62 @@ class="active"
Lang::get('lang.ticket_id'),
Lang::get('lang.priority'),
Lang::get('lang.from'),
Lang::get('lang.last_replier'),
Lang::get('lang.assigned_to'),
Lang::get('lang.last_activity'))
->setUrl(route('get.unassigned.ticket'))
->setOrder(array(7=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setUrl(route('get.unassigned.ticket'))
->setOptions('aoColumnDefs',array(
array(
'render' => "function ( data, type, row ) {
var t = row[6].split(/[- :,/ :,. /]/);
var d = new Date(t[0], t[1]-1, t[2], t[3], t[4], t[5]);
<!-- -->
var dtf= '$date_time_format';
if(dtf==1) {
dtf = 'D/MMM/YYYY hh:mm:ss A';
} else if(dtf==2) {
dtf = 'D MMM, YYYY hh:mm:ss A';
} else if(dtf==3) {
dtf = 'D-MMM-YYYY hh:mm:ss A';
} else if(dtf==4) {
dtf = 'MMM/D/YYYY hh:mm:ss A';
} else if(dtf==5) {
dtf = 'MMM D, YYYY hh:mm:ss A';
} else if(dtf==6) {
dtf = 'MMM-D-YYYY hh:mm:ss A';
} else if(dtf==7) {
dtf = 'YYYY/MMM/D hh:mm:ss A';
} else if(dtf==8) {
dtf = 'YYYY, MMM D hh:mm:ss A';
} else if(dtf==9) {
dtf = 'YYYY-MMM-D hh:mm:ss A';
}
return moment(d).format(dtf);
<!-- //return d; -->
}",
'aTargets' => array(6))
))
->setOrder(array(6=>'desc'))
->setClass('table table-hover table-bordered table-striped')
->setCallbacks("fnRowCallback",'function( nRow, aData, iDisplayIndex, iDisplayIndexFull ) {
var str = aData[3];
if(str.search("#000") == -1) {
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
});
} else {
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
$("td", nRow).mouseenter(function(){
$("td", nRow).css({"background-color":"#DEDFE0", "border":"none"});
});
$("td", nRow).mouseleave(function(){
$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
});
}
}')
->render();!!}
</div><!-- /.mail-box-messages -->

146
resources/views/themes/default1/agent/helpdesk/user/profile.blade.php
View File

@@ -1,8 +1,5 @@
@extends('themes.default1.agent.layout.agent')
@section('content')
@section('Dashboard')
class="active"
@stop
@@ -15,81 +12,74 @@ active
class="active"
@stop
@section('profileimg')
<img src="{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" width="100%"/>
@stop
@section('profileimg')
@if(Auth::user() && Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
@else
@if(Auth::user())
<img src="{{ Gravatar::src(Auth::user()->email,200) }}" class="img-circle" alt="User Image">
@endif
@endif
@stop
@section('content')
<section class="content">
<div class="row">
{{-- style="background-image:url({{ URL::asset('/dist/img/boxed-bg.jpg')}}); color:#DBDBDB;" --}}
<div class="col-md-12 box box-primary">
<div class="col-md-6">
{{-- <div class="box box-success"> --}}
{{-- <section class="content"> --}}
{{-- <div class=" box-header"> --}}
<h3><b>{!! Lang::get('lang.user_information') !!}</b>&nbsp;&nbsp;<a href="{{URL::route('agent-profile-edit')}}"><i class="fa fa-fw fa-edit"> </i></a></h3>
{{-- </div> --}}
<div class="box-body">
<table class="row">
@if($user->gender == 1)
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.gender') !!}:<b></h4></th><td class="col-md-6"><h4>{{ 'Male' }}</h4></td></tr>
@else
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.gender') !!}:</b></h4></th><td class="col-md-6"><h4>{{ 'Female' }}</h4></td></tr>
@endif
<?php
if($user->primary_dpt){
$dept = App\Model\helpdesk\Agent\Department::where('id','=', $user->primary_dpt)->first();
$dept = $dept->name;
} else {
$dept = "";
}
if($user->assign_group){
$grp = App\Model\helpdesk\Agent\Groups::where('id','=', $user->assign_group)->first();
$grp = $grp->name;
} else {
$grp = "";
}
if($user->agent_tzone){
$timezone = App\Model\helpdesk\Utility\Timezones::where('id','=', $user->agent_tzone)->first();
$timezone = $timezone->name;
} else {
$timezone = "";
}
?>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.department') !!}:</b></h4></th><td class="col-md-6"><h4>{{ $dept }}</h4></td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.group') !!}:</b></h4></th><td class="col-md-6"><h4>{{ $grp }}</h4></td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.company') !!}:</b></h4></th><td class="col-md-6"> <h4>{{ $user->company }}</h4></td></tr>
{{-- <tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.time_zone') !!}:</b></h4></th><td class="col-md-6"><h4> {{ $timezone }}</h4></td></tr> --}}
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.role') !!}:</b></h4></th><td class="col-md-6"> <h4>{{ $user->role }}</h4></td></tr>
</table>
</div>
{{-- </section> --}}
{{-- </div> --}}
</div>
<div class="col-md-6">
{{-- <div class="box box-primary"> --}}
{{-- <section class="content"> --}}
<h3><b>{!! Lang::get('lang.contact_information') !!}</b></h3>
<div class="box-body">
<table>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.email') !!}:</b></h4> </th> <td class="col-md-6"><h4> {{ $user->email }}</h4> </td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.phone_number') !!}:</b></h4> </th> <td class="col-md-6"><h4> {{ $user->ext }}{{ $user->phone_number }}</h4> </td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.mobile') !!}:</b></h4></th><td class="col-md-6"><h4> {{ $user->mobile }}</h4></td></tr>
</table>
</div>
{{-- </section> --}}
</div>
{{-- </div> --}}
</div>
</div>
</section>
@stop
<div class="row">
{{-- style="background-image:url({{ URL::asset('/dist/img/boxed-bg.jpg')}}); color:#DBDBDB;" --}}
<div class="col-md-12 box box-primary">
<div class="col-md-6">
{{-- <div class="box box-success"> --}}
{{-- <section class="content"> --}}
{{-- <div class=" box-header"> --}}
<h3><b>{!! Lang::get('lang.user_information') !!}</b>&nbsp;&nbsp;<a href="{{URL::route('agent-profile-edit')}}"><i class="fa fa-fw fa-edit"> </i></a></h3>
{{-- </div> --}}
<div class="box-body">
<table class="row">
@if($user->gender == 1)
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.gender') !!}:<b></h4></th><td class="col-md-6"><h4>{{ 'Male' }}</h4></td></tr>
@else
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.gender') !!}:</b></h4></th><td class="col-md-6"><h4>{{ 'Female' }}</h4></td></tr>
@endif
<?php
if ($user->primary_dpt) {
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', $user->primary_dpt)->first();
$dept = $dept->name;
} else {
$dept = "";
}
if ($user->assign_group) {
$grp = App\Model\helpdesk\Agent\Groups::where('id', '=', $user->assign_group)->first();
$grp = $grp->name;
} else {
$grp = "";
}
if ($user->agent_tzone) {
$timezone = App\Model\helpdesk\Utility\Timezones::where('id', '=', $user->agent_tzone)->first();
$timezone = $timezone->name;
} else {
$timezone = "";
}
?>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.department') !!}:</b></h4></th><td class="col-md-6"><h4>{{ $dept }}</h4></td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.group') !!}:</b></h4></th><td class="col-md-6"><h4>{{ $grp }}</h4></td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.company') !!}:</b></h4></th><td class="col-md-6"> <h4>{{ $user->company }}</h4></td></tr>
{{-- <tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.time_zone') !!}:</b></h4></th><td class="col-md-6"><h4> {{ $timezone }}</h4></td></tr> --}}
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.role') !!}:</b></h4></th><td class="col-md-6"> <h4>{{ $user->role }}</h4></td></tr>
</table>
</div>
{{-- </section> --}}
{{-- </div> --}}
</div>
<div class="col-md-6">
{{-- <div class="box box-primary"> --}}
{{-- <section class="content"> --}}
<h3><b>{!! Lang::get('lang.contact_information') !!}</b></h3>
<div class="box-body">
<table>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.email') !!}:</b></h4> </th> <td class="col-md-6"><h4> {{ $user->email }}</h4> </td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.phone_number') !!}:</b></h4> </th> <td class="col-md-6"><h4> {{ $user->ext }}{{ $user->phone_number }}</h4> </td></tr>
<tr><th class="col-md-8"><h4><b>{!! Lang::get('lang.mobile') !!}:</b></h4></th><td class="col-md-6"><h4> {{ $user->mobile }}</h4></td></tr>
</table>
</div>
{{-- </section> --}}
</div>
{{-- </div> --}}
</div>
</div>
</section>
@stop

2
resources/views/themes/default1/agent/kb/article/create.blade.php
View File

@@ -137,7 +137,7 @@ CKEDITOR.replace('editor', {
<?php
$format = App\Model\helpdesk\Settings\System::where('id', '1')->first()->date_time_format;
$format = \App\Model\helpdesk\Utility\Time_format::where('id',$format)->first()->format;
$format = \App\Model\helpdesk\Utility\Date_time_format::where('id',$format)->first()->format;
$tz = App\Model\helpdesk\Settings\System::where('id', '1')->first()->time_zone;
$tz = App\Model\helpdesk\Utility\Timezones::where('id',$tz)->first()->name;
date_default_timezone_set($tz);

2
resources/views/themes/default1/agent/kb/article/edit.blade.php
View File

@@ -117,7 +117,7 @@ CKEDITOR.replace('editor', {
<?php
//dd($article);
$format = App\Model\helpdesk\Settings\System::where('id', '1')->first()->date_time_format;
$format = \App\Model\helpdesk\Utility\Time_format::where('id',$format)->first()->format;
$format = \App\Model\helpdesk\Utility\Date_time_format::where('id',$format)->first()->format;
$tz = App\Model\helpdesk\Settings\System::where('id', '1')->first()->time_zone;
$tz = App\Model\helpdesk\Utility\Timezones::where('id',$tz)->first()->name;
date_default_timezone_set($tz);

117
resources/views/themes/default1/agent/layout/agent.blade.php
View File

@@ -26,7 +26,6 @@
<!-- WARNING: Respond.js doesn't work if you view the page via file:// -->
<link rel="stylesheet" href="{{asset("lb-faveo/css/editor.css")}}" type="text/css">
<link href="{{asset("lb-faveo/plugins/filebrowser/plugin.js")}}" rel="stylesheet" type="text/css" />
{{-- jquery ui css --}}
<link type="text/css" href="{{asset("lb-faveo/css/jquery.ui.css")}}" rel="stylesheet">
<link type="text/css" href="{{asset("lb-faveo/plugins/datatables/dataTables.bootstrap.css")}}" rel="stylesheet">
<link href="{{asset("lb-faveo/plugins/bootstrap-wysihtml5/bootstrap3-wysihtml5.min.css")}}" rel="stylesheet" type="text/css" />
@@ -63,6 +62,8 @@ if ($company != null) {
<span class="icon-bar"></span>
<span class="icon-bar"></span>
</a>
<?php $notifications = App\Http\Controllers\Common\NotificationController::getNotifications();
?>
<div class="collapse navbar-collapse" id="navbar-collapse">
<ul class="tabs tabs-horizontal nav navbar-nav navbar-left">
<li @yield('Dashboard')><a data-target="#tabA" href="#">{!! Lang::get('lang.dashboard') !!}</a></li>
@@ -75,25 +76,55 @@ if ($company != null) {
<li><a href="{{url('admin')}}">{!! Lang::get('lang.admin_panel') !!}</a></li>
@endif
<!-- User Account: style can be found in dropdown.less -->
<li class="dropdown notifications-menu">
<a href="#" class="dropdown-toggle" data-toggle="dropdown" onclick="myFunction()">
<i class="fa fa-bell-o"></i>
<span class="label label-warning" id="count">{!! count($notifications) !!}</span>
</a>
<ul class="dropdown-menu">
<li class="header">You have {!! count($notifications) !!} notifications</li>
<li>
<ul class="menu">
@foreach($notifications as $notification)
@if($notification->type == 'registration')
<li>
<a href="{!! route('user.show', $notification->model_id) !!}" id="{{$notification->notification_id}}" class='noti_User'>
<i class="{!! $notification->icon_class !!}"></i> {!! $notification->message !!}
</a>
</li>
@else
<li>
<a href="{!! route('ticket.thread', $notification->model_id) !!}" id='{{ $notification->notification_id}}' class='noti_User'>
<i class="{!! $notification->icon_class !!}"></i> {!! $notification->message !!}
</a>
</li>
@endif
@endforeach
</ul>
</li>
<li class="footer"><a href="{{ url('notifications-list')}}">View all</a>
</li>
</ul>
</li>
<!-- User Account: style can be found in dropdown.less -->
<li class="dropdown user user-menu">
<a href="#" class="dropdown-toggle" data-toggle="dropdown">
@if(Auth::user())
@if(Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}"class="user-image" alt="User Image"/>
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="user-image" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}"class="user-image" alt="User Image"/>
<span class="hidden-xs">{{Auth::user()->first_name." ".Auth::user()->last_name}}</span>
@endif
</a>
<ul class="dropdown-menu">
<!-- User image -->
<li class="user-header" style="background-color:#343F44;">
@if(Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="img-circle" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
<p>
{{Auth::user()->first_name." ".Auth::user()->last_name}} - {{Auth::user()->role}}
<small></small>
@@ -110,6 +141,9 @@ if ($company != null) {
</li>
</ul>
</li>
</ul>
</div>
</nav>
</header>
<!-- Left side column. contains the logo and sidebar -->
@@ -124,11 +158,9 @@ if ($company != null) {
<div class="col-xs-3"></div>
<div class="col-xs-2" style="width:50%;">
<a href="{!! url('profile') !!}">
@if(Auth::user() && Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="img-circle" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}" class="img-circle" alt="User Image" />
</a>
</div>
</div>
@@ -160,21 +192,50 @@ if ($company != null) {
<li class="header">{!! Lang::get('lang.Tickets') !!}</li>
<?php
if(Auth::user()->role == 'admin') {
$inbox = App\Model\helpdesk\Ticket\Tickets::all();
//$inbox = App\Model\helpdesk\Ticket\Tickets::all();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status','1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', null)->where('status','1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=',null)->where('status', '=', '1')->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','1')->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();
} elseif(Auth::user()->role == 'agent') {
$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
//$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status','1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '0')->where('status','1')->where('dept_id','',Auth::user()->primary_dpt)->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','1')->get();
$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=',null)->where('status', '=', '1')->where('dept_id','=',Auth::user()->primary_dpt)->get();
$tickets = App\Model\helpdesk\Ticket\Tickets::where('status','1')->where('dept_id','=',Auth::user()->primary_dpt)->get();
$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->where('dept_id','=',Auth::user())->get();
}
$i = count($tickets);
if (Auth::user()->role == 'agent') {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
} else {
$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
}
$i = count($overdues);
if ($i == 0) {
$overdue_ticket = 0;
} else {
$j = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if (date('Y-m-d H:i:s') > $new_date) {
$j++;
//$value[] = $overdue;
}
}
// dd(count($value));
if ($j > 0) {
$overdue_ticket = $j;
} else {
$overdue_ticket = 0;
}
}
?>
<li @yield('inbox')>
<a href="{{ url('/ticket/inbox') }}" id="load-inbox">
<i class="fa fa-envelope"></i> <span>{!! Lang::get('lang.inbox') !!}</span> <small class="label pull-right bg-green"><?php echo $i;?></small> </a>
<i class="fa fa-envelope"></i> <span>{!! Lang::get('lang.inbox') !!}</span> <small class="label pull-right bg-green"><?php echo count($tickets); ?></small> </a>
</li>
<li @yield('myticket')>
<a href="{{url('ticket/myticket')}}" id="load-myticket">
@@ -188,10 +249,15 @@ $i = count($tickets);
<small class="label pull-right bg-green">{{count($unassigned)}}</small>
</a>
</li>
<li @yield('overdue')>
<a href="{{url('ticket/overdue')}}" id="load-unassigned">
<i class="fa fa-calendar-times-o"></i> <span>{!! Lang::get('lang.overdue') !!}</span>
<small class="label pull-right bg-green">{{$overdue_ticket}}</small>
</a>
</li>
<li @yield('trash')>
<a href="{{url('trash')}}">
<i class="fa fa-trash-o"></i> <span>{!! Lang::get('lang.trash') !!}</span>
<?php $deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();?>
<small class="label pull-right bg-green">{{count($deleted)}}</small>
</a>
</li>
@@ -296,7 +362,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
<div class="pull-right hidden-xs">
<b>Version</b> {!! Config::get('app.version') !!}
</div>
<strong>{!! Lang::get('lang.copyright') !!} &copy; {!! date('Y') !!} <a href="{!! $company->website !!}">{!! $company->company_name !!}</a>.</strong> {!! Lang::get('lang.all_rights_reserved') !!}. {!! Lang::get('lang.powered_by') !!} <a href="http://www.faveohelpdesk.com/">Faveo</a>
<strong>{!! Lang::get('lang.copyright') !!} &copy; {!! date('Y') !!} <a href="{!! $company->website !!}" target="_blank">{!! $company->company_name !!}</a>.</strong> {!! Lang::get('lang.all_rights_reserved') !!}. {!! Lang::get('lang.powered_by') !!} <a href="http://www.faveohelpdesk.com/" target="_blank">Faveo</a>
</footer>
</div><!-- ./wrapper -->
{{-- // <script src="http://ajax.googleapis.com/ajax/libs/jquery/2.1.1/jquery.min.js"></script> --}}
@@ -333,6 +399,7 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
<script src="{{asset("lb-faveo/js/jquery.rating.pack.js")}}" type="text/javascript"></script>
<script src="{{asset("lb-faveo/plugins/select2/select2.full.min.js")}}" ></script>
<script src="{{asset("lb-faveo/plugins/moment/moment.js")}}" ></script>
<script>
$(function() {

29
resources/views/themes/default1/client/helpdesk/ckeckticket.blade.php
View File

@@ -63,20 +63,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
</td>
</tr>
</form>
<form id="foo2">
<tr><th > <div class="ticketratingtitle">Reply rating &nbsp;</div></th>&nbsp
<td>
<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($tickets->ratingreply=='1')?'checked':'' ?> />
<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($tickets->ratingreply=='2')?'checked':'' ?> />
<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($tickets->ratingreply=='3')?'checked':'' ?> />
<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($tickets->ratingreply=='4')?'checked':'' ?> />
<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($tickets->ratingreply=='5')?'checked':'' ?> />
</td></tr>
</form> </tbody> </table>
</tbody> </table>
</div>
</div>
</div>
@@ -262,6 +249,18 @@ $data = $ConvDate[0];
<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
@else
<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
<div class="ticketratings pull-right"> <table><tbody>
<form id="foo2">
<tr>
<th> <div class="ticketratingtitle">Reply rating &nbsp;</div></th>&nbsp
<td>
<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($conversation->reply_rating=='1')?'checked':'' ?> />
<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($conversation->reply_rating=='2')?'checked':'' ?> />
<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($conversation->reply_rating=='3')?'checked':'' ?> />
<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($conversation->reply_rating=='4')?'checked':'' ?> />
<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($conversation->reply_rating=='5')?'checked':'' ?> />
</td></tr></form></tbody></table></div>
@endif
</div><!-- .comment-author -->
<div class="comment-metadata">
@@ -429,7 +428,7 @@ $('#foo2').submit();
// process the form
$.ajax({
type : 'POST', // define the type of HTTP verb we want to use (POST for our form)
url : '../rating2/'+<?php echo $tickets->id ?>+'/'+formData, // the url where we want to POST
url : '../rating2/'+<?php echo $thread->id ?>+'/'+formData, // the url where we want to POST
data : formData, // our data object
dataType : 'json', // what type of data do we expect back from the server

9
resources/views/themes/default1/client/helpdesk/form.blade.php
View File

@@ -44,7 +44,7 @@
<i class="fa fa-check-circle"></i>
<b>Success!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('message')}}
{!! Session::get('message') !!}
</div>
@endif
@@ -62,7 +62,7 @@
$encrypted_token = $encrypter->encrypt(csrf_token());
?>
<input id="token" type="hidden" value="{{$encrypted_token}}">
{!! Form::open(['action'=>'Client\helpdesk\FormController@postedForm','method'=>'post']) !!}
{!! Form::open(['action'=>'Client\helpdesk\FormController@postedForm','method'=>'post', 'enctype'=>'multipart/form-data']) !!}
<div>
<div class="content-header">
<h4>{!! Lang::get('lang.ticket') !!} {!! Form::submit(Lang::get('lang.send'),['class'=>'form-group btn btn-info pull-right'])!!}</h4>
@@ -130,6 +130,11 @@ $helptopic = App\Model\helpdesk\Manage\Help_topic::get();
{!! Form::textarea('Details',null,['class' => 'form-control']) !!}
</div>
<div class="col-md-12 form-group">
<div class="btn btn-default btn-file"><i class="fa fa-paperclip"> </i> {!! Lang::get('lang.attachment') !!}<input type="file" name="attachment[]" multiple/></div><br/>
{!! Lang::get('lang.max') !!}. 10MB
</div>
{{-- Event fire --}}
<?php Event::fire(new App\Events\ClientTicketForm()); ?>

3
resources/views/themes/default1/client/helpdesk/guest-user/checkticket.blade.php
View File

@@ -294,11 +294,8 @@ class="active"
</div>
</div>
</div>
</form>
</div>
</div>
</div>

2
resources/views/themes/default1/client/helpdesk/guest-user/form.blade.php
View File

@@ -38,7 +38,7 @@
<i class="fa fa-check-circle"></i>
<b>Success!</b>
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
{{Session::get('message')}}
{!! Session::get('message') !!}
</div>
@endif

28
resources/views/themes/default1/client/helpdesk/ticket.blade.php
View File

@@ -497,9 +497,12 @@ $data = $ConvDate[0];
{!! $body !!}
</div>
<div class="timeline-footer" >
<div class="timeline-footer" style="margin-bottom:-5px">
@if(!$conversation->is_internal)
<?php Event::fire(new App\Events\Timeline($conversation,$role,$user)); ?>
@endif
<?php
$attachments = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
$i = 0;
foreach($attachments as $attachment) {
if($attachment->poster == 'ATTACHMENT') {
@@ -508,29 +511,38 @@ $data = $ConvDate[0];
}
if($i>0)
{
echo "<hr style='height:1px;color:#2D3244;background-color:#2D3244;''><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
}
?>
<ul class='mailbox-attachments clearfix'>
<?php
foreach($attachments as $attachment)
{
$size = $attachment->size;
$units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
$power = $size > 0 ? floor(log($size, 1024)) : 0;
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
if($attachment->poster == 'ATTACHMENT')
{
if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
{
$image = imagecreatefromstring($attachment->file);
$image = @imagecreatefromstring($attachment->file);
ob_start();
imagejpeg($image, null, 80);
$data = ob_get_contents();
ob_end_clean();
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
echo '<li><span class="mailbox-attachment-icon has-img">'.$var.'</span></li>';
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
}
else
{
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank">'.$attachment->name.'</a>';
echo '<li>'.$var.'</li>';
$var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';
}
}
}

10
resources/views/themes/default1/client/layout/client.blade.php
View File

@@ -92,11 +92,9 @@
<ul class="dropdown-menu">
<li>
<div class="banner-wrapper user-menu text-center clearfix">
@if(Auth::user()->profile_pic)
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{Auth::user()->profile_pic}}"class="img-circle" alt="User Image" height="80" width="80"/>
@else
<img src="{{ Gravatar::src(Auth::user()->email) }}" class="img-circle" alt="User Image">
@endif
<img src="{{Auth::user()->profile_pic}}"class="img-circle" alt="User Image" height="80" width="80"/>
<h3 class="banner-title text-info h4">{{Auth::user()->first_name." ".Auth::user()->last_name}}</h3>
<div class="banner-content">
{{-- <a href="{{url('kb/client-profile')}}" class="btn btn-custom btn-xs">Edit Profile</a> --}} <a href="{{url('auth/logout')}}" class="btn btn-custom btn-xs">{!! Lang::get('lang.log_out') !!}</a>
@@ -284,7 +282,7 @@ $footer4 = App\Model\helpdesk\Theme\Widgets::where('name','=','footer4')->first(
<hr/>
<div class="row">
<div class="site-info col-md-6">
<p class="text-muted">{!! Lang::get('lang.copyright') !!} &copy; {!! date('Y') !!} <a href="{!! $company->website !!}">{!! $company->company_name !!}</a>. {!! Lang::get('lang.all_rights_reserved') !!}. {!! Lang::get('lang.powered_by') !!} <a href="http://www.faveohelpdesk.com/" target="_blank">Faveo</a></p>
<p class="text-muted">{!! Lang::get('lang.copyright') !!} &copy; {!! date('Y') !!} <a href="{!! $company->website !!}" target="_blank">{!! $company->company_name !!}</a>. {!! Lang::get('lang.all_rights_reserved') !!}. {!! Lang::get('lang.powered_by') !!} <a href="http://www.faveohelpdesk.com/" target="_blank">Faveo</a></p>
</div>
<div class="site-social text-right col-md-6">
<?php $socials = App\Model\helpdesk\Theme\Widgets::all(); ?>

2
resources/views/themes/default1/installer/helpdesk/view4.blade.php
View File

@@ -116,7 +116,7 @@ if (DB_HOST && DB_USER && DB_NAME) {
<p id="pass">Database connection successful. This system can run Faveo</p>
</div>
<script src="http://ajax.googleapis.com/ajax/libs/jquery/2.1.1/jquery.min.js"></script>
<script src="{{asset("lb-faveo/js/ajax-jquery.min.js")}}"></script>
<span id="wait">Please wait this may take a while......</span>

2
resources/views/themes/default1/layouts/login.blade.php
View File

@@ -31,7 +31,7 @@
<a href="{{url('/')}}" rel="home">
@endif
@if($company->use_logo == 1)
<img src="{{asset('lb-faveo/media/company')}}{{'/'}}{{$company->logo}}" alt="User Image" width="150px" height="150px"/>
<img src="{{asset('lb-faveo/media/company')}}{{'/'}}{{$company->logo}}" alt="User Image" width="200px" />
@else
@if($system->name)
{!! $system->name !!}