update for version 1.0.1

code/app/Commands/Command.php

@@ -0,0 +1,7 @@
+<?php namespace App\Commands;
+
+abstract class Command {
+
+	//
+
+}

code/app/Console/Commands/Inspire.php

@@ -0,0 +1,32 @@
+<?php namespace App\Console\Commands;
+
+use Illuminate\Console\Command;
+use Illuminate\Foundation\Inspiring;
+
+class Inspire extends Command {
+
+	/**
+	 * The console command name.
+	 *
+	 * @var string
+	 */
+	protected $name = 'inspire';
+
+	/**
+	 * The console command description.
+	 *
+	 * @var string
+	 */
+	protected $description = 'Display an inspiring quote';
+
+	/**
+	 * Execute the console command.
+	 *
+	 * @return mixed
+	 */
+	public function handle()
+	{
+		$this->comment(PHP_EOL.Inspiring::quote().PHP_EOL);
+	}
+
+}

code/app/Console/Kernel.php

@@ -0,0 +1,37 @@
+<?php namespace App\Console;
+
+use Illuminate\Console\Scheduling\Schedule;
+use Illuminate\Foundation\Console\Kernel as ConsoleKernel;
+
+class Kernel extends ConsoleKernel {
+
+	/**
+	 * The Artisan commands provided by your application.
+	 *
+	 * @var array
+	 */
+	protected $commands = [
+		'App\Console\Commands\Inspire',
+	];
+
+	/**
+	 * Define the application's command schedule.
+	 *
+	 * @param  \Illuminate\Console\Scheduling\Schedule  $schedule
+	 * @return void
+	 */
+	protected function schedule(Schedule $schedule)
+	{
+		$schedule->command('inspire')
+				 ->hourly();
+		
+		$schedule->call(function () {
+            
+			$user = new User;
+			$user->save();
+    
+    		})->everyFiveMinutes();
+
+	}
+
+}

code/app/Events/Event.php

@@ -0,0 +1,7 @@
+<?php namespace App\Events;
+
+abstract class Event {
+
+	//
+
+}

code/app/Exceptions/Handler.php

@@ -0,0 +1,94 @@
+<?php namespace App\Exceptions;
+
+use Exception;
+use Illuminate\Foundation\Exceptions\Handler as ExceptionHandler;
+// use App\Http\Controllers\Common\SettingsController;
+//use App\Model\helpdesk\Email\Smtp;
+
+class Handler extends ExceptionHandler {
+
+	/**
+	 * A list of the exception types that should not be reported.
+	 *
+	 * @var array
+	 */
+	protected $dontReport = [
+		'Symfony\Component\HttpKernel\Exception\HttpException'
+	];
+
+	/**
+	 * Create a new controller instance.
+	 * @return type response
+	 */
+	// public function __construct() {
+		// SettingsController::smtp();
+	// }
+
+	/**
+	 * Report or log an exception.
+	 *
+	 * This is a great spot to send exceptions to Sentry, Bugsnag, etc.
+	 *
+	 * @param  \Exception  $e
+	 * @return void
+	 */
+	public function report(Exception $e)
+	{
+		return parent::report($e);
+	}
+
+	/**
+	 * Render an exception into an HTTP response.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Exception  $e
+	 * @return \Illuminate\Http\Response
+	 */
+	public function render($request, Exception $e)
+	{
+		if ($this->isHttpException($e) && $e->getStatusCode() == 404) {
+			return response()->view('errors.404', []);
+		} else {
+			if(\Config::get('database.install') == 1) {
+				// if(\Config::get('app.ErrorLog') == '%1%') {
+					// \App\Http\Controllers\Common\SettingsController::smtp();
+				 	// 	\Mail::send('errors.report', array('e' => $e), function ($message) {
+				 	// 	$message->to('', '')->subject('');
+				 	// });
+				// }	
+			}
+			return response()->view('errors.500', []);
+		}	
+		return parent::render($request, $e);
+
+		// if ($this->isHttpException($e))
+  //       {
+  //           return $this->renderHttpException($e);
+  //       }
+
+
+  //       if (config('app.debug'))
+  //       {
+  //           return $this->renderExceptionWithWhoops($e);
+  //       }
+
+  //       return parent::render($request, $e);
+	
+	}
+
+
+
+	// protected function renderExceptionWithWhoops(Exception $e)
+ //    {
+ //        $whoops = new \Whoops\Run;
+ //        $whoops->pushHandler(new \Whoops\Handler\PrettyPageHandler());
+
+ //        return new \Illuminate\Http\Response(
+ //            $whoops->handleException($e),
+ //            $e->getStatusCode(),
+ //            $e->getHeaders()
+ //        );
+ //    }
+
+
+}

code/app/Http/Controllers/Admin/helpdesk/AgentController.php

@@ -0,0 +1,244 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controller
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Common\SettingsController;
+// request
+use App\Http\Requests\helpdesk\AgentRequest;
+use App\Http\Requests\helpdesk\AgentUpdate;
+// model
+use App\User;
+use App\Model\helpdesk\Agent\Assign_team_agent;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Agent\Teams;
+use App\Model\helpdesk\Utility\Timezones;
+use App\Model\helpdesk\Settings\Company;
+// classes
+use DB;
+use Mail;
+use Hash;
+
+/**
+ * AgentController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class AgentController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return Response
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * get index page
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			return view('themes.default1.admin.helpdesk.agent.agents.index');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @param type Timezones $timezone
+	 * @param type Groups $group
+	 * @param type Department $department
+	 * @param type Teams $team
+	 * @return type Response
+	 */
+	public function create(Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) {
+		try {
+			$team = $team->get();
+			$timezones = $timezone->get();
+			$groups = $group->get();
+			$departments = $department->get();
+			$teams = $team->lists('id', 'name');
+			return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type User $user
+	 * @param type AgentRequest $request
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @return type Response
+	 */
+	public function store(User $user, AgentRequest $request, Assign_team_agent $team_assign_agent) {
+		try {
+			/* Insert to user table */
+			$user->role = 'agent';
+			$user->fill($request->input())->save();
+			$password = $this->generateRandomString();
+			$user->password = Hash::make($password);
+			$requests = $request->input('team_id');
+			$id = $user->id;
+			foreach ($requests as $req) {
+				DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
+			}
+			/* Succes And Failure condition */
+			if ($user->save() == true) {
+				$name = $user->user_name;
+				$email = $user->email;
+				$from = $this->company();
+				Mail::send('emails.pass', ['name' => $name, 'password' => $password, 'from' => $from], function ($message) use ($email, $name) {
+					$message->to($email, $name)->subject('[password]');
+				});
+				return redirect('agents')->with('success', 'Agent Created sucessfully');
+			} else {
+				return redirect('agents')->with('fails', 'Agent can not Create');
+			}
+		} catch (Exception $e) {
+			return redirect('agents')->with('fails', 'Agent can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @param type Timezones $timezone
+	 * @param type Groups $group
+	 * @param type Department $department
+	 * @param type Teams $team
+	 * @return type Response
+	 */
+	public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) {
+		try {
+			$user = $user->whereId($id)->first();
+			$team = $team->get();
+			$teams1 = $team->lists('name', 'id');
+			$timezones = $timezone->get();
+			$groups = $group->get();
+			$departments = $department->get();
+			$table = $team_assign_agent->where('agent_id', $id)->first();
+			$teams = $team->lists('id', 'name');
+			$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id');
+			return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'));
+		} catch (Exception $e) {
+			return redirect('agents')->with('fail', 'No such file');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type AgentUpdate $request
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @return type Response
+	 */
+	public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent) {
+		try {
+			$user = $user->whereId($id)->first();
+			$daylight_save = $request->input('daylight_save');
+			$limit_access = $request->input('limit_access');
+			$directory_listing = $request->input('directory_listing');
+			$vocation_mode = $request->input('vocation_mode');
+			//==============================================
+			$user->daylight_save = $daylight_save;
+			$user->limit_access = $limit_access;
+			$user->directory_listing = $directory_listing;
+			$user->vocation_mode = $vocation_mode;
+			//==============================================
+			$table = $team_assign_agent->where('agent_id', $id);
+			$table->delete();
+			$requests = $request->input('team_id');
+			foreach ($requests as $req) {
+				DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
+			}
+			//Todo For success and failure conditions
+			$user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save();
+			return redirect('agents')->with('success', 'Agent Updated sucessfully');
+		} catch (Exception $e) {
+			return redirect('agents')->with('fails', 'Agent did not update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Assign_team_agent $team_assign_agent
+	 * @return type Response
+	 */
+	public function destroy($id, User $user, Assign_team_agent $team_assign_agent) {
+		try {
+			/* Becouse of foreign key we delete team_assign_agent first */
+			$team_assign_agent = $team_assign_agent->where('agent_id', $id);
+			$team_assign_agent->delete();
+			$user = $user->whereId($id)->first();
+			if ($user->delete()) {
+				return redirect('agents')->with('success', 'Agent Deleted sucessfully');
+			} else {
+				return redirect('agents')->with('fails', 'Agent can not  Delete ');
+			}
+		} catch (Exception $e) {
+			return redirect('agents')->with('fails', 'Agent can not  Delete if the team Excist');
+		}
+	}
+
+
+	/**
+	 * Generate a random string for password
+	 * @param type $length
+	 * @return type string
+	 */
+	public function generateRandomString($length = 10) {
+		$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
+		$charactersLength = strlen($characters);
+		$randomString = '';
+		for ($i = 0; $i < $length; $i++) {
+			$randomString .= $characters[rand(0, $charactersLength - 1)];
+		}
+		return $randomString;
+	}
+
+	/**
+	 * company
+	 * @return type
+	 */
+	public function company()
+	{
+		$company = Company::Where('id','=','1')->first();
+		if($company->company_name == null){
+			$company = "Support Center";  
+		}else{
+			$company = $company->company_name;
+		}
+		return $company;
+	}
+
+
+
+	public function agent_profile($id) {
+		$agent = User::where('id','=',$id)->first();
+		return \View::make('themes.default1.admin.helpdesk.agent.agents.agent-profile',compact('agent'));
+	}
+
+}

code/app/Http/Controllers/Admin/helpdesk/BanlistController.php

@@ -0,0 +1,152 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controller
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\BanlistRequest;
+use App\Http\Requests\helpdesk\BanRequest;
+// model
+use App\User;
+
+/**
+ * BanlistController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class BanlistController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Banlist $ban
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			$bans = User::where('ban','=',1)->get();
+			return view('themes.default1.admin.helpdesk.emails.banlist.index', compact('bans'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			return view('themes.default1.admin.helpdesk.emails.banlist.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type banlist $ban
+	 * @param type BanRequest $request
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function store(BanRequest $request, User $user) {
+		// try {
+			//adding field to user whether it is banned or not
+			$adban = $request->input('email');
+			$use = $user->where('email', $adban)->first();
+			if ($use != null) {
+				$use->ban = $request->input('ban_status');
+				$use->internal_note = $request->input('internal_note');
+				$use->save();
+				// $user->create($request->input())->save();
+				return redirect()->back()->with('success', 'Email Banned sucessfully');
+			} else {
+				$user = new User;
+				$user->email = $adban;
+				$user->ban = $request->input('ban_status');
+				$user->internal_note = $request->input('internal_note');
+				$user->save();
+				return redirect()->back()->with('success', 'Email Banned sucessfully');
+			}
+		// } catch (Exception $e) {
+			// return redirect('banlist')->with('fails', 'Email can not Ban');
+		// }
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Banlist $ban
+	 * @return type Response
+	 */
+	public function edit($id, User $ban) {
+		try {
+			$bans = $ban->whereId($id)->first();
+			return view('themes.default1.admin.helpdesk.emails.banlist.edit', compact('bans'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Banlist $ban
+	 * @param type BanlistRequest $request
+	 * @return type Response
+	 */
+	public function update($id, User $ban, BanlistRequest $request) {
+		try {
+			$bans = $ban->whereId($id)->first();
+			$bans->internal_note = $request->input('internal_note');
+			$bans->ban = $request->input('ban');
+			// dd($request->input('ban'));
+			if ($bans->save()) {
+				return redirect('banlist')->with('success', 'Banned Email Updated sucessfully');
+			} else {
+				return redirect('banlist')->with('fails', 'Banned Email not Updated');
+			}
+		} catch (Exception $e) {
+			return redirect('banlist')->with('fails', 'Banned Email not Updated');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Banlist $ban
+	 * @return type Response
+	 */
+	public function destroy($id, Banlist $ban) {
+		try {
+			$bans = $ban->whereId($id)->first();
+			/* Success and Falure condition */
+			if ($bans->delete() == true) {
+				return redirect('banlist')->with('success', 'Banned Email Deleted sucessfully');
+			} else {
+				return redirect('banlist')->with('fails', 'Banned Email can not Delete');
+			}
+		} catch (Exception $e) {
+			return redirect('banlist')->with('fails', 'Banned Email can not Delete');
+		}
+	}
+}

code/app/Http/Controllers/Admin/helpdesk/DepartmentController.php

@@ -0,0 +1,191 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controller
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\DepartmentRequest;
+use App\Http\Requests\helpdesk\DepartmentUpdate;
+// model
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Agent\Group_assign_department;
+use App\Model\helpdesk\Agent\Teams;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Email\Template;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\User;
+// classes
+use DB;
+
+/**
+ * DepartmentController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class DepartmentController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Get index page
+	 * @param type Department $department
+	 * @return type Response
+	 */
+	public function index(Department $department) {
+		try {
+			$departments = $department->get();
+			return view('themes.default1.admin.helpdesk.agent.departments.index', compact('departments'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type User $user
+	 * @param type Group_assign_department $group_assign_department
+	 * @param type Department $department
+	 * @param type Sla_plan $sla
+	 * @param type Template $template
+	 * @param type Emails $email
+	 * @param type Groups $group
+	 * @return type Response
+	 */
+	public function create(User $user, Group_assign_department $group_assign_department, Department $department, Sla_plan $sla, Template $template, Emails $email, Groups $group) {
+		try {
+			$slas = $sla->get();
+			$user = $user->where('role', 'agent')->get();
+			$emails = $email->get();
+			$templates = $template->get();
+			$department = $department->get();
+			$groups = $group->lists('id', 'name');
+			return view('themes.default1.admin.helpdesk.agent.departments.create', compact('department', 'templates', 'slas', 'user', 'emails', 'groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Department $department
+	 * @param type DepartmentRequest $request
+	 * @return type Response
+	 */
+	public function store(Department $department, DepartmentRequest $request) {
+		try {
+			$department->fill($request->except('group_id'))->save();
+			$requests = $request->input('group_id');
+			$id = $department->id;
+			// foreach ($requests as $req) {
+				// DB::insert('insert into group_assign_department(group_id, department_id) values (?,?)', [$req, $id]);
+			// }
+			/* Succes And Failure condition */
+			/*  Check Whether the function Success or Fail */
+			if ($department->save() == true) {
+				return redirect('departments')->with('success', 'Department Created sucessfully');
+			} else {
+				return redirect('departments')->with('fails', 'Department can not Create');
+			}
+		} catch (Exception $e) {
+			return redirect('departments')->with('fails', 'Department can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Group_assign_department $group_assign_department
+	 * @param type Template $template
+	 * @param type Teams $team
+	 * @param type Department $department
+	 * @param type Sla_plan $sla
+	 * @param type Emails $email
+	 * @param type Groups $group
+	 * @return type Response
+	 */
+	public function edit($id, User $user, Group_assign_department $group_assign_department, Template $template, Teams $team, Department $department, Sla_plan $sla, Emails $email, Groups $group) {
+		try {
+			$slas = $sla->get();
+			$user = $user->where('role', 'agent')->get();
+			$emails = $email->get();
+			$templates = $template->get();
+			$departments = $department->whereId($id)->first();
+			$groups = $group->lists('id', 'name');
+			$assign = $group_assign_department->where('department_id', $id)->lists('group_id');
+			return view('themes.default1.admin.helpdesk.agent.departments.edit', compact('assign', 'team', 'templates', 'departments', 'slas', 'user', 'emails', 'groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Group_assign_department $group_assign_department
+	 * @param type Department $department
+	 * @param type DepartmentUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Group_assign_department $group_assign_department, Department $department, DepartmentUpdate $request) {
+		try {
+			$table = $group_assign_department->where('department_id', $id);
+			$table->delete();
+			$requests = $request->input('group_id');
+			// foreach ($requests as $req) {
+				// DB::insert('insert into group_assign_department (group_id, department_id) values (?,?)', [$req, $id]);
+			// }
+			$departments = $department->whereId($id)->first();
+			if ($departments->fill($request->except('group_access'))->save()) {
+				return redirect('departments')->with('success', 'Department Updated sucessfully');
+			} else {
+				return redirect('departments')->with('fails', 'Department not Updated');
+			}
+		} catch (Exception $e) {
+			return redirect('departments')->with('fails', 'Department not Updated');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Department $department
+	 * @param type Group_assign_department $group_assign_department
+	 * @return type Response
+	 */
+	public function destroy($id, Department $department, Group_assign_department $group_assign_department) {
+		try {
+			/* Becouse of foreign key we delete group_assign_department first */
+			$group_assign_department = $group_assign_department->where('department_id', $id);
+			$group_assign_department->delete();
+			$departments = $department->whereId($id)->first();
+			/* Check the function is Success or Fail */
+			if ($departments->delete() == true) {
+				return redirect('departments')->with('success', 'Department Deleted sucessfully');
+			} else {
+				return redirect('departments')->with('fails', 'Department can not Delete');
+			}
+		} catch (Exception $e) {
+			return redirect('departments')->with('fails', 'Department can not Delete');
+		}
+	}
+
+}

code/app/Http/Controllers/Admin/helpdesk/EmailsController.php

@@ -0,0 +1,164 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// request
+use App\Http\Requests\helpdesk\EmailsEditRequest;
+use App\Http\Requests\helpdesk\EmailsRequest;
+// model
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Utility\MailboxProtocol;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+// classes
+use Crypt;
+
+/**
+ * EmailsController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class EmailsController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Emails $emails
+	 * @return type Response
+	 */
+	public function index(Emails $emails) {
+		try {
+			$emails = $emails->get();
+			return view('themes.default1.admin.helpdesk.emails.emails.index', compact('emails'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Department $department
+	 * @param type Help_topic $help
+	 * @param type Priority $priority
+	 * @param type MailboxProtocol $mailbox_protocol
+	 * @return type Response
+	 */
+	public function create(Department $department, Help_topic $help, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) {
+		try {
+			$departments = $department->get();
+			$helps = $help->get();
+			$priority = $priority->get();
+			$mailbox_protocols = $mailbox_protocol->get();
+			return view('themes.default1.admin.helpdesk.emails.emails.create', compact('mailbox_protocols', 'priority', 'departments', 'helps'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Emails $email
+	 * @param type EmailsRequest $request
+	 * @return type Response
+	 */
+	public function store(Emails $email, EmailsRequest $request) {
+		try {
+			$password = $request->input('password');
+			$encrypted = Crypt::encrypt($password);
+			$email->password = $encrypted;
+			if ($email->fill($request->except('password'))->save() == true) {
+				return redirect('emails')->with('success', 'Email Created sucessfully');
+			} else {
+				return redirect('emails')->with('fails', 'Email can not Create');
+			}
+		} catch (Exception $e) {
+			return redirect('emails')->with('fails', 'Email can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Department $department
+	 * @param type Help_topic $help
+	 * @param type Emails $email
+	 * @param type Priority $priority
+	 * @param type MailboxProtocol $mailbox_protocol
+	 * @return type Response
+	 */
+	public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) {
+		try {
+			$emails = $email->whereId($id)->first();
+			$departments = $department->get();
+			$helps = $help->get();
+			$priority = $priority->get();
+			$mailbox_protocols = $mailbox_protocol->get();
+			return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type $id
+	 * @param type Emails $email
+	 * @param type EmailsEditRequest $request
+	 * @return type Response
+	 */
+	public function update($id, Emails $email, EmailsEditRequest $request) {
+		$password = $request->input('password');
+		$encrypted = Crypt::encrypt($password);
+		//echo $encrypted;
+		//$value = Crypt::decrypt($encrypted);
+		//echo $value;
+		try {
+			$emails = $email->whereId($id)->first();
+			$emails->password = $encrypted;
+			$emails->fill($request->except('password'))->save();
+			return redirect('emails')->with('success', 'Email Updated sucessfully');
+		} catch (Exception $e) {
+			return redirect('emails')->with('fails', 'Email not updated');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Emails $email
+	 * @return type Response
+	 */
+	public function destroy($id, Emails $email) {
+		try {
+			$emails = $email->whereId($id)->first();
+			if ($emails->delete() == true) {
+				return redirect('emails')->with('success', 'Email Deleted sucessfully');
+			} else {
+				return redirect('emails')->with('fails', 'Email can not  Delete ');
+			}
+		} catch (Exception $e) {
+			return redirect('emails')->with('fails', 'Email can not  Delete ');
+		}
+	}
+
+}

code/app/Http/Controllers/Admin/helpdesk/FormController.php

@@ -0,0 +1,108 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+
+use App\Model\helpdesk\Form\Fields;
+use App\Model\helpdesk\Form\Forms;
+use Illuminate\Http\Request;
+use Input;
+use App\Http\Controllers\Controller;
+use Redirect;
+
+class FormController extends Controller {
+    private $fields;   
+    private $forms;
+
+
+    public function __construct(Fields $fields,Forms $forms) {
+        $this->fields = $fields;
+        $this->forms = $forms;
+		// $this->middleware('auth');
+    }
+
+    /**
+     * home
+     * @return type
+     */
+    public function home() {	
+        return view('forms.home');
+    }
+
+    /**
+     * list of forms
+     * @param type Forms $forms 
+     * @return Response
+     */
+    public function index(Forms $forms) {
+        return view('themes.default1.admin.helpdesk.manage.form.index',compact('forms'));
+    }
+
+    /**
+     * Show the form for creating a new resource.
+     * @return Response
+     */
+    public function create() {
+        return view('themes.default1.admin.helpdesk.manage.form.form');
+    }
+
+    /**
+    * Display the specified resource.
+    * @param  int  $id
+    * @return Response
+    */
+    public function show($id) {
+        return view('themes.default1.admin.helpdesk.manage.form.preview',compact('id'));
+    }
+    
+    /**
+     * Store a newly created resource in storage.
+     *
+     * @return Response
+     */
+    public function store(Forms $forms) {  
+        if(!Input::get('formname')) {
+            return Redirect::back()->with('fails','Please fill Form name');
+        }
+	    $required = Input::get('required');
+	    $count = count($required);
+	    $require = array();
+	    for($i=2;$i<$count+2;$i++) {
+	        for($j=0;$j<1;$j++) {
+	            array_push($require,$required[$i][$j]);
+	        }
+	    }
+        $forms->formname = Input::get('formname');
+        $forms->save();
+        $count = count(Input::get('name')); 
+        $fields = array();
+        for($i=0; $i<=$count; $i++) {
+           if(!empty(Input::get('name')[$i])) {
+             array_push($fields, array(     
+                'forms_id' => $forms->id,
+                'label'  => Input::get('label')[$i],
+                'name' => Input::get('name')[$i],
+                'type' => Input::get('type')[$i],
+                'value' => Input::get('value')[$i],
+                'required'=>$require[$i],
+        	 	));
+        	}
+        }	
+        Fields::insert($fields);
+       	return Redirect::back()->with('success','Successfully created Form');
+    }
+    
+
+ 
+    public function delete($id,Forms $forms, Fields $field) {
+        $fields = $field->where('forms_id',$id)->get();
+        foreach($fields as $field) {
+            $field->delete();
+        }
+        $forms = $forms->where('id',$id)->first();
+        $forms->delete();
+        return redirect()->back()->with('success', 'Deleted Successfully');
+  	}
+
+  	
+}
+
+
+

code/app/Http/Controllers/Admin/helpdesk/GroupController.php

@@ -0,0 +1,198 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\GroupRequest;
+use Illuminate\Http\Request;
+// models
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Agent\Groups;
+use App\Model\helpdesk\Agent\Group_assign_department;
+// classes
+use Illuminate\Support\Facades\Input;
+
+/**
+ * GroupController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class GroupController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Groups $group
+	 * @param type Department $department
+	 * @param type Group_assign_department $group_assign_department
+	 * @return type Response
+	 */
+	public function index(Groups $group, Department $department, Group_assign_department $group_assign_department) {
+		try {
+			$groups = $group->get();
+			$departments = $department->lists('id');
+			return view('themes.default1.admin.helpdesk.agent.groups.index', compact('departments', 'group_assign_department', 'groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			return view('themes.default1.admin.helpdesk.agent.groups.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Groups $group
+	 * @param type GroupRequest $request
+	 * @return type Response
+	 */
+	public function store(Groups $group, GroupRequest $request) {
+		try {
+			/* Check Whether function success or not */
+			if ($group->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('groups')->with('success', 'Groups Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('groups')->with('fails', 'Groups can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('groups')->with('fails', 'Groups can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id, Groups $group, Request $request) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Groups $group
+	 * @return type Response
+	 */
+	public function edit($id, Groups $group) {
+		try {
+			$groups = $group->whereId($id)->first();
+			return view('themes.default1.admin.helpdesk.agent.groups.edit', compact('groups'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Groups $group
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	public function update($id, Groups $group, Request $request) {
+		try {
+			$var = $group->whereId($id)->first();
+			//Updating Status
+			$status = $request->Input('group_status');
+			$var->group_status = $status;
+			//Updating can_create_ticket field
+			$createTicket = $request->Input('can_create_ticket');
+			$var->can_create_ticket = $createTicket;
+			//Updating can_edit_ticket field
+			$editTicket = $request->Input('can_edit_ticket');
+			$var->can_edit_ticket = $editTicket;
+			//Updating can_post_ticket field
+			$postTicket = $request->Input('can_post_ticket');
+			$var->can_post_ticket = $postTicket;
+			//Updating can_close_ticket field
+			$closeTicket = $request->Input('can_close_ticket');
+			$var->can_close_ticket = $closeTicket;
+			//Updating can_assign_ticket field
+			$assignTicket = $request->Input('can_assign_ticket');
+			$var->can_assign_ticket = $assignTicket;
+			//Updating can_trasfer_ticket field
+			$trasferTicket = $request->Input('can_trasfer_ticket');
+			$var->can_trasfer_ticket = $trasferTicket;
+			//Updating can_delete_ticket field
+			$deleteTicket = $request->Input('can_delete_ticket');
+			$var->can_delete_ticket = $deleteTicket;
+			//Updating can_ban_email field
+			$banEmail = $request->Input('can_ban_email');
+			$var->can_ban_email = $banEmail;
+			//Updating can_manage_canned field
+			$manageCanned = $request->Input('can_manage_canned');
+			$var->can_manage_canned = $manageCanned;
+			//Updating can_manage_faq field
+			$manageFaq = $request->Input('can_manage_faq');
+			$var->can_manage_faq = $manageFaq;
+			//Updating can_view_agent_stats field
+			$viewAgentStats = $request->Input('can_view_agent_stats');
+			$var->can_view_agent_stats = $viewAgentStats;
+			//Updating department_access field
+			$departmentAccess = $request->Input('department_access');
+			$var->department_access = $departmentAccess;
+			//Updating admin_notes field
+			$adminNotes = $request->Input('admin_notes');
+			$var->admin_notes = $adminNotes;
+			/* Check whether function success or not */
+			if ($var->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('groups')->with('success', 'Group Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('groups')->with('fails', 'Group can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('groups')->with('fails', 'Groups can not Create');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Groups $group
+	 * @param type Group_assign_department $group_assign_department
+	 * @return type Response
+	 */
+	public function destroy($id, Groups $group, Group_assign_department $group_assign_department) {
+		try {
+			$group_assign_department->where('group_id', $id)->delete();
+			$groups = $group->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($groups->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('groups')->with('success', 'Group Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('groups')->with('fails', 'Group can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('groups')->with('fails', 'Groups can not Create');
+		}
+	}
+}

code/app/Http/Controllers/Admin/helpdesk/HelptopicController.php

@@ -0,0 +1,185 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\HelptopicRequest;
+use App\Http\Requests\helpdesk\HelptopicUpdate;
+// models
+use App\Model\helpdesk\Agent\Agents;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Form\Forms;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\User;
+
+/**
+ * HelptopicController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class HelptopicController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type vodi
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Help_topic $topic
+	 * @return type Response
+	 */
+	public function index(Help_topic $topic) {
+		try {
+			$topics = $topic->get();
+			return view('themes.default1.admin.helpdesk.manage.helptopic.index', compact('topics'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Priority $priority
+	 * @param type Department $department
+	 * @param type Help_topic $topic
+	 * @param type Form_name $form
+	 * @param type Agents $agent
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	/*
+	================================================
+	| Route to Create view file passing Model Values
+	| 1.Department Model
+	| 2.Help_topic Model
+	| 3.Agents Model
+	| 4.Sla_plan Model
+	| 5.Forms Model
+	================================================
+	 */
+	public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla) {
+		try {
+			$departments = $department->get();
+			$topics = $topic->get();
+			$forms = $form->get();
+			$agents = $agent->where('role','=','agent')->get();
+			$slas = $sla->get();
+			$priority = $priority->get();
+			return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Help_topic $topic
+	 * @param type HelptopicRequest $request
+	 * @return type Response
+	 */
+	public function store(Help_topic $topic, HelptopicRequest $request) {
+		try {
+			/* Check whether function success or not */
+			if ($topic->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('helptopic')->with('success', 'Helptopic Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type $id
+	 * @param type Priority $priority
+	 * @param type Department $department
+	 * @param type Help_topic $topic
+	 * @param type Form_name $form
+	 * @param type Agents $agent
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla) {
+		try {
+			$agents = User::where('role','=','agent')->get();
+			$departments = $department->get();
+			$topics = $topic->whereId($id)->first();
+			$forms = $form->get();
+			$slas = $sla->get();
+			$priority = $priority->get();
+			return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type $id
+	 * @param type Help_topic $topic
+	 * @param type HelptopicUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Help_topic $topic, HelptopicUpdate $request) {
+		try {
+			$topics = $topic->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($topics->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('helptopic')->with('success', 'Helptopic Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('helptopic')->with('fails', 'Helptopic can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Help_topic $topic
+	 * @return type Response
+	 */
+	public function destroy($id, Help_topic $topic) {
+		try {
+			$topics = $topic->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($topics->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('helptopic')->with('success', 'Helptopic Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('helptopic')->with('fails', 'Helptopic can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('helptopic')->with('fails', 'Helptopic can not Create');
+		}
+	}
+}

code/app/Http/Controllers/Admin/helpdesk/HomeController.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+
+/**
+ * -----------------------------------------------
+ * HelptopicController
+ * -----------------------------------------------
+ * This controller renders your application's "dashboard" for users that
+ * are authenticated. Of course, you are free to change or remove the
+ * controller as you wish. It is just here to get your app started!
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class HomeController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+	}
+
+	/**
+	 * Show the application dashboard to the user.
+	 *
+	 * @return Response
+	 */
+	public function index() {
+		return view('themes/default1/admin/dashboard');
+	}
+
+}

code/app/Http/Controllers/Admin/helpdesk/ProfileController.php

@@ -0,0 +1,122 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\ProfilePassword;
+use App\Http\Requests\ProfileRequest;
+// models
+use App\User;
+// classes
+use Auth;
+use Hash;
+use Input;
+
+/**
+ * ProfileController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class ProfileController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Get profile page
+	 * @return type Response
+	 */
+	public function getProfile() {
+		try {
+			$user = Auth::user();
+			if ($user) {
+				return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
+			} else {
+				return redirect('404');
+			}
+		} catch (Exception $e) {
+			return redirect('404');
+		}
+	}
+
+	/**
+	 * Get profile Edit page
+	 * @return type Response
+	 */
+	public function getProfileedit() {
+		try {
+			$user = Auth::user();
+			if ($user) {
+				return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
+			} else {
+				return redirect('404');
+			}
+		} catch (Exception $e) {
+			return redirect('404');
+		}
+	}
+
+	/**
+	 * Post profile page
+	 * @param type int $id
+	 * @param type ProfileRequest $request
+	 * @return type Response
+	 */
+	public function postProfile($id, ProfileRequest $request) {
+		$user = Auth::user();
+		$user->gender = $request->input('gender');
+		$user->save();
+		if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
+			if ($request->input('gender') == 1) {
+				$name = 'avatar5.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			} elseif ($request->input('gender') == 0) {
+				$name = 'avatar2.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			}
+		}
+		if (Input::file('profile_pic')) {
+			//$extension = Input::file('profile_pic')->getClientOriginalExtension();
+			$name = Input::file('profile_pic')->getClientOriginalName();
+			$destinationPath = 'lb-faveo/profilepic';
+			$fileName = rand(0000, 9999) . '.' . $name;
+			//echo $fileName;
+			Input::file('profile_pic')->move($destinationPath, $fileName);
+			$user->profile_pic = $fileName;
+		} else {
+			$user->fill($request->except('profile_pic', 'gender'))->save();
+			return redirect('guest')->with('success', 'Profile Updated sucessfully');
+		}
+		if ($user->fill($request->except('profile_pic'))->save()) {
+			return redirect('guest')->with('success', 'Profile Updated sucessfully');
+		}
+	}
+
+	/**
+	 * Post  Profile password page
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type ProfilePassword $request
+	 * @return type Response
+	 */
+	public function postProfilePassword($id, User $user, ProfilePassword $request) {
+		$user = Auth::user();
+		//echo $user->password;
+		if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
+			$user->password = Hash::make($request->input('new_password'));
+			$user->save();
+			return redirect('guest')->with('success', 'Password Updated sucessfully');
+		} else {
+			return redirect('guest')->with('fails', 'Password was not Updated');
+		}
+	}
+}

code/app/Http/Controllers/Admin/helpdesk/SettingsController.php

@@ -0,0 +1,435 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\CompanyRequest;
+use App\Http\Requests\helpdesk\EmailRequest;
+use App\Http\Requests\helpdesk\SystemRequest;
+// models
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Email\Template;
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Manage\Sla_plan;
+use App\Model\helpdesk\Settings\Access;
+use App\Model\helpdesk\Settings\Alert;
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Settings\Responder;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Ticket;
+use App\Model\helpdesk\Utility\Date_format;
+use App\Model\helpdesk\Utility\Date_time_format;
+use App\Model\helpdesk\Utility\Logs;
+use App\Model\helpdesk\Ticket\Ticket_Priority;
+use App\Model\helpdesk\Utility\Timezones;
+use App\Model\helpdesk\Utility\Time_format;
+// classes
+use Illuminate\Http\Request;
+use Input;
+
+/**
+ * SettingsController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class SettingsController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return void
+	 */
+	public function __construct() {
+		// $this->smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * @param int $id
+	 * @return Response
+	 * @param $compant instance of company table
+	 *
+	 * get the form for company setting page
+	 */
+	public function getcompany(Company $company) {
+		try {
+			/* fetch the values of company from company table */
+			$companys = $company->whereId('1')->first();
+			/* Direct to Company Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Company $company
+	 * @param type CompanyRequest $request 
+	 * @return Response
+	 */
+	public function postcompany($id, Company $company, CompanyRequest $request) {
+		try {
+			/* fetch the values of company request  */
+			$companys = $company->whereId('1')->first();
+			if (Input::file('logo')) {
+				$name = Input::file('logo')->getClientOriginalName();
+				$destinationPath = 'dist';
+				$fileName = rand(0000, 9999) . '.' . $name;
+				Input::file('logo')->move($destinationPath, $fileName);
+				$companys->logo = $fileName;
+			}
+				if($request->input('use_logo')==null)
+				{
+					$companys->use_logo = '0';
+				}
+			/* Check whether function success or not */
+			if ($companys->fill($request->except('logo'))->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getcompany')->with('success', 'Company Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getcompany')->with('fails', 'Company can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getcompany')->with('fails', 'Company can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for System setting page
+	 * @param type System $system
+	 * @param type Department $department
+	 * @param type Timezones $timezone
+	 * @param type Date_format $date
+	 * @param type Date_time_format $date_time
+	 * @param type Time_format $time
+	 * @param type Logs $log
+	 * @return type Response
+	 */
+	public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time, Logs $log) {
+		try {
+			/* fetch the values of system from system table */
+			$systems = $system->whereId('1')->first();
+			/* Fetch the values from Department table */
+			$departments = $department->get();
+			/* Fetch the values from Timezones table */
+			$timezones = $timezone->get();
+			/* Direct to System Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time', 'log'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int  $id
+	 * @param type System $system
+	 * @param type SystemRequest $request
+	 * @return type Response
+	 */
+	public function postsystem($id, System $system, SystemRequest $request) {
+		try {
+			/* fetch the values of system request  */
+			$systems = $system->whereId('1')->first();
+			/* fill the values to coompany table */
+			/* Check whether function success or not */
+			if ($systems->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getsystem')->with('success', 'System Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getsystem')->with('fails', 'System can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getsystem')->with('fails', 'System can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Ticket setting page
+	 * @param type Ticket $ticket
+	 * @param type Sla_plan $sla
+	 * @param type Help_topic $topic
+	 * @param type Priority $priority
+	 * @return type Response
+	 */
+	public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority) {
+		try {
+			/* fetch the values of ticket from ticket table */
+			$tickets = $ticket->whereId('1')->first();
+			/* Fetch the values from SLA Plan table */
+			$slas = $sla->get();
+			/* Fetch the values from Help_topic table */
+			$topics = $topic->get();
+			/* Direct to Ticket Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int  $id
+	 * @param type Ticket $ticket
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	public function postticket($id, Ticket $ticket, Request $request) {
+		try {
+			/* fetch the values of ticket request  */
+			$tickets = $ticket->whereId('1')->first();
+			/* fill the values to coompany table */
+			$tickets->fill($request->except('captcha', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update'))->save();
+			/* insert checkbox to Database  */
+			$tickets->captcha = $request->input('captcha');
+			$tickets->claim_response = $request->input('claim_response');
+			$tickets->assigned_ticket = $request->input('assigned_ticket');
+			$tickets->answered_ticket = $request->input('answered_ticket');
+			$tickets->agent_mask = $request->input('agent_mask');
+			$tickets->html = $request->input('html');
+			$tickets->client_update = $request->input('client_update');
+			/* Check whether function success or not */
+			if ($tickets->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getticket')->with('success', 'Ticket Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getticket')->with('fails', 'Ticket can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getticket')->with('fails', 'Ticket can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Email setting page
+	 * @param type Email $email
+	 * @param type Template $template
+	 * @param type Emails $email1
+	 * @return type Response
+	 */
+	public function getemail(Email $email, Template $template, Emails $email1) {
+		try {
+			/* fetch the values of email from Email table */
+			$emails = $email->whereId('1')->first();
+			/* Fetch the values from Template table */
+			$templates = $template->get();
+			/* Fetch the values from Emails table */
+			$emails1 = $email1->get();
+			/* Direct to Email Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Email $email
+	 * @param type EmailRequest $request
+	 * @return type Response
+	 */
+	public function postemail($id, Email $email, EmailRequest $request) {
+		try {
+			/* fetch the values of email request  */
+			$emails = $email->whereId('1')->first();
+			/* fill the values to email table */
+			$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
+			/* insert checkboxes  to database */
+			$emails->email_fetching = $request->input('email_fetching');
+			$emails->all_emails = $request->input('all_emails');
+			$emails->email_collaborator = $request->input('email_collaborator');
+			$emails->strip = $request->input('strip');
+			$emails->attachment = $request->input('attachment');
+			/* Check whether function success or not */
+			if ($emails->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getemail')->with('success', 'Email Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getemail')->with('fails', 'Email can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getemail')->with('fails', 'Email can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Access setting page
+	 * @param type Access $access
+	 * @return type Response
+	 */
+	// public function getaccess(Access $access) {
+	// 	try {
+	// 		/* fetch the values of access from access table */
+	// 		$accesses = $access->whereId('1')->first();
+//	// 		 Direct to Access Settings Page 
+	// 		return view('themes.default1.admin.helpdesk.settings.access', compact('accesses'));
+	// 	} catch (Exception $e) {
+	// 		return view('404');
+	// 	}
+	// }
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type Access $access
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	// public function postaccess(Access $access, Request $request) {
+	// 	try {
+	// 		/* fetch the values of access request  */
+	// 		$accesses = $access->whereId('1')->first();
+	// 		/* fill the values to access table */
+	// 		$accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save();
+	// 		/* insert checkbox value to DB  */
+	// 		$accesses->password_reset = $request->input('password_reset');
+	// 		$accesses->bind_agent_ip = $request->input('bind_agent_ip');
+	// 		$accesses->reg_require = $request->input('reg_require');
+	// 		$accesses->quick_access = $request->input('quick_access');
+	// 		/* Check whether function success or not */
+	// 		if ($accesses->save() == true) {
+	// 			/* redirect to Index page with Success Message */
+	// 			return redirect('getaccess')->with('success', 'Access Updated Successfully');
+	// 		} else {
+	// 			/* redirect to Index page with Fails Message */
+	// 			return redirect('getaccess')->with('fails', 'Access can not Updated');
+	// 		}
+	// 	} catch (Exception $e) {
+	// 		/* redirect to Index page with Fails Message */
+	// 		return redirect('getaccess')->with('fails', 'Access can not Updated');
+	// 	}
+	// }
+
+	/**
+	 * get the form for Responder setting page
+	 * @param type Responder $responder
+	 * @return type Response
+	 */
+	public function getresponder(Responder $responder) {
+		try {
+			/* fetch the values of responder from responder table */
+			$responders = $responder->whereId('1')->first();
+			/* Direct to Responder Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type Responder $responder
+	 * @param type Request $request
+	 * @return type
+	 */
+	public function postresponder(Responder $responder, Request $request) {
+		try {
+			/* fetch the values of responder request  */
+			$responders = $responder->whereId('1')->first();
+			/* insert Checkbox value to DB */
+			$responders->new_ticket = $request->input('new_ticket');
+			$responders->agent_new_ticket = $request->input('agent_new_ticket');
+			$responders->submitter = $request->input('submitter');
+			$responders->participants = $request->input('participants');
+			$responders->overlimit = $request->input('overlimit');
+			/* fill the values to coompany table */
+			/* Check whether function success or not */
+			if ($responders->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getresponder')->with('success', 'Responder Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getresponder')->with('fails', 'Responder can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getresponder')->with('fails', 'Responder can not Updated');
+		}
+	}
+
+	/**
+	 * get the form for Alert setting page
+	 * @param type Alert $alert
+	 * @return type Response
+	 */
+	public function getalert(Alert $alert) {
+		try {
+			/* fetch the values of alert from alert table */
+			$alerts = $alert->whereId('1')->first();
+			/* Direct to Alert Settings Page */
+			return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type $id
+	 * @param type Alert $alert
+	 * @param type Request $request
+	 * @return type Response
+	 */
+	public function postalert($id, Alert $alert, Request $request) {
+		try {
+			/* fetch the values of alert request  */
+			$alerts = $alert->whereId('1')->first();
+			/* Insert Checkbox to DB */
+			$alerts->assignment_status = $request->input('assignment_status');
+			$alerts->ticket_status = $request->input('ticket_status');
+			$alerts->overdue_department_member = $request->input('overdue_department_member');
+			$alerts->sql_error = $request->input('sql_error');
+			$alerts->excessive_failure = $request->input('excessive_failure');
+			$alerts->overdue_status = $request->input('overdue_status');
+			$alerts->overdue_assigned_agent = $request->input('overdue_assigned_agent');
+			$alerts->overdue_department_manager = $request->input('overdue_department_manager');
+			$alerts->internal_status = $request->input('internal_status');
+			$alerts->internal_last_responder = $request->input('internal_last_responder');
+			$alerts->internal_assigned_agent = $request->input('internal_assigned_agent');
+			$alerts->internal_department_manager = $request->input('internal_department_manager');
+			$alerts->assignment_assigned_agent = $request->input('assignment_assigned_agent');
+			$alerts->assignment_team_leader = $request->input('assignment_team_leader');
+			$alerts->assignment_team_member = $request->input('assignment_team_member');
+			$alerts->system_error = $request->input('system_error');
+			$alerts->transfer_department_member = $request->input('transfer_department_member');
+			$alerts->transfer_department_manager = $request->input('transfer_department_manager');
+			$alerts->transfer_assigned_agent = $request->input('transfer_assigned_agent');
+			$alerts->transfer_status = $request->input('transfer_status');
+			$alerts->message_organization_accmanager = $request->input('message_organization_accmanager');
+			$alerts->message_department_manager = $request->input('message_department_manager');
+			$alerts->message_assigned_agent = $request->input('message_assigned_agent');
+			$alerts->message_last_responder = $request->input('message_last_responder');
+			$alerts->message_status = $request->input('message_status');
+			$alerts->ticket_organization_accmanager = $request->input('ticket_organization_accmanager');
+			$alerts->ticket_department_manager = $request->input('ticket_department_manager');
+			$alerts->ticket_department_member = $request->input('ticket_department_member');
+			$alerts->ticket_admin_email = $request->input('ticket_admin_email');
+			/* fill the values to coompany table */
+			/* Check whether function success or not */
+			if ($alerts->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('getalert')->with('success', 'Alert Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('getalert')->with('fails', 'Alert can not Updated');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('getalert')->with('fails', 'Alert can not Updated');
+		}
+	}
+
+}

code/app/Http/Controllers/Admin/helpdesk/SlaController.php

@@ -0,0 +1,161 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\SlaRequest;
+use App\Http\Requests\helpdesk\SlaUpdate;
+// models
+use App\Model\helpdesk\Manage\Sla_plan;
+
+/**
+ * SlaController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class SlaController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function index(Sla_plan $sla) {
+		try {
+			/* Declare a Variable $slas to store all Values From Sla_plan Table */
+			$slas = $sla->get();
+			/* Listing the values From Sla_plan Table */
+			return view('themes.default1.admin.helpdesk.manage.sla.index', compact('slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			/* Direct to Create Page */
+			return view('themes.default1.admin.helpdesk.manage.sla.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Sla_plan $sla
+	 * @param type SlaRequest $request
+	 * @return type Response
+	 */
+	public function store(Sla_plan $sla, SlaRequest $request) {
+		try {
+			/* Fill the request values to Sla_plan Table  */
+			/* Check whether function success or not */
+			if ($sla->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('sla')->with('success', 'SLA Plan Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('sla')->with('fails', 'SLA Plan can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('sla')->with('fails', 'SLA Plan can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function edit($id, Sla_plan $sla) {
+		try {
+			/* Direct to edit page along values of perticular field using Id */
+			$slas = $sla->whereId($id)->first();
+			$slas->get();
+			return view('themes.default1.admin.helpdesk.manage.sla.edit', compact('slas'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Sla_plan $sla
+	 * @param type SlaUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Sla_plan $sla, SlaUpdate $request) {
+		try {
+			/* Fill values to selected field using Id except Check box */
+			$slas = $sla->whereId($id)->first();
+			$slas->fill($request->except('transient', 'ticket_overdue'))->save();
+			/* Update transient checkox field */
+			$slas->transient = $request->input('transient');
+			/* Update ticket_overdue checkox field */
+			$slas->ticket_overdue = $request->input('ticket_overdue');
+			/* Check whether function success or not */
+			if ($slas->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('sla')->with('success', 'SLA Plan Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('sla')->with('fails', 'SLA Plan can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('sla')->with('fails', 'SLA Plan can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Sla_plan $sla
+	 * @return type Response
+	 */
+	public function destroy($id, Sla_plan $sla) {
+		try {
+			/* Delete a perticular field from the database by delete() using Id */
+			$slas = $sla->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($slas->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('sla')->with('success', 'SLA Plan Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('sla')->with('fails', 'SLA Plan can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('sla')->with('fails', 'SLA Plan can not Delete');
+		}
+	}
+
+}

code/app/Http/Controllers/Admin/helpdesk/TeamController.php

@@ -0,0 +1,167 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\TeamRequest;
+use App\Http\Requests\helpdesk\TeamUpdate;
+// models
+use App\Model\helpdesk\Agent\Assign_team_agent;
+use App\Model\helpdesk\Agent\Teams;
+use App\User;
+
+/**
+ * TeamController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class TeamController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * get Index page
+	 * @param type Teams $team
+	 * @param type Assign_team_agent $assign_team_agent
+	 * @return type Response
+	 */
+	public function index(Teams $team, Assign_team_agent $assign_team_agent) {
+		try {
+			$teams = $team->get();
+			/*  find out the Number of Members in the Team */
+			$id = $teams->lists('id');
+			$assign_team_agent = $assign_team_agent->get();
+			return view('themes.default1.admin.helpdesk.agent.teams.index', compact('assign_team_agent', 'teams'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function create(User $user) {
+		try {
+			$user = $user->get();
+			return view('themes.default1.admin.helpdesk.agent.teams.create', compact('user'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Teams $team
+	 * @param type TeamRequest $request
+	 * @return type Response
+	 */
+	public function store(Teams $team, TeamRequest $request) {
+		try {
+			/* Check whether function success or not */
+			if ($team->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('teams')->with('success', 'Teams  Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('teams')->with('fails', 'Teams can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('teams')->with('fails', 'Teams can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type $id
+	 * @param type User $user
+	 * @param type Assign_team_agent $assign_team_agent
+	 * @param type Teams $team
+	 * @return type Response
+	 */
+	public function edit($id, User $user, Assign_team_agent $assign_team_agent, Teams $team) {
+		try {
+			$user = $user->whereId($id)->first();
+			$teams = $team->whereId($id)->first();
+			$agent_team = $assign_team_agent->where('team_id', $id)->get();
+			$agent_id = $agent_team->lists('agent_id', 'agent_id');
+			return view('themes.default1.admin.helpdesk.agent.teams.edit', compact('agent_id', 'user', 'teams', 'allagents'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Teams $team
+	 * @param type TeamUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Teams $team, TeamUpdate $request) {
+		try {
+			$teams = $team->whereId($id)->first();
+			//updating check box
+			$alert = $request->input('assign_alert');
+			$teams->assign_alert = $alert;
+			$teams->save(); //saving check box
+			//updating whole field
+			/* Check whether function success or not */
+			if ($teams->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('teams')->with('success', 'Teams  Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('teams')->with('fails', 'Teams  can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('teams')->with('fails', 'Teams  can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Teams $team
+	 * @param type Assign_team_agent $assign_team_agent
+	 * @return type Response
+	 */
+	public function destroy($id, Teams $team, Assign_team_agent $assign_team_agent) {
+		try {
+			$assign_team_agent->where('team_id', $id)->delete();
+			$teams = $team->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($teams->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('teams')->with('success', 'Teams  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('teams')->with('fails', 'Teams can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('teams')->with('fails', 'Teams can not Delete');
+		}
+	}
+}

code/app/Http/Controllers/Admin/helpdesk/TemplateController.php

@@ -0,0 +1,192 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use App\Http\Requests\helpdesk\TemplateRequest;
+use App\Http\Requests\helpdesk\TemplateUdate;
+// models
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Email\Template;
+use App\Model\helpdesk\Utility\Languages;
+// classes
+use Illuminate\Http\Request;
+use Mail;
+
+/**
+ * TemplateController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class TemplateController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Template $template
+	 * @return type Response
+	 */
+	public function index(Template $template) {
+		try {
+			$templates = $template->get();
+			return view('themes.default1.admin.helpdesk.emails.template.index', compact('templates'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @param type Languages $language
+	 * @param type Template $template
+	 * @return type Response
+	 */
+	public function create(Languages $language, Template $template) {
+		try {
+			$templates = $template->get();
+			$languages = $language->get();
+			return view('themes.default1.admin.helpdesk.emails.template.create', compact('languages', 'templates'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Template $template
+	 * @param type TemplateRequest $request
+	 * @return type Response
+	 */
+	public function store(Template $template, TemplateRequest $request) {
+		try {
+			/* Check whether function success or not */
+			if ($template->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('template')->with('success', 'Teams  Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('template')->with('fails', 'Teams  can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('template')->with('fails', 'Teams  can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 * @param  int  $id
+	 * @return Response
+	 */
+	public function show($id) {
+		//
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type $id
+	 * @param type Template $template
+	 * @param type Languages $language
+	 * @return type Response
+	 */
+	public function edit($id, Template $template, Languages $language) {
+		try {
+			$templates = $template->whereId($id)->first();
+			$languages = $language->get();
+			return view('themes.default1.admin.helpdesk.emails.template.edit', compact('templates', 'languages'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type Template $template
+	 * @param type TemplateUdate $request
+	 * @return type Response
+	 */
+	public function update($id, Template $template, TemplateUdate $request) {
+		try {
+			//TODO validation
+			$templates = $template->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($templates->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('template')->with('success', 'Teams  Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('template')->with('fails', 'Teams can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('template')->with('fails', 'Teams can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type Template $template
+	 * @return type Response
+	 */
+	public function destroy($id, Template $template) {
+		try {
+			$templates = $template->whereId($id)->first();
+			/* Check whether function success or not */
+			if ($templates->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('template')->with('success', 'Teams  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('template')->with('fails', 'Teams  can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('template')->with('fails', 'Teams  can not Delete');
+		}
+	}
+
+	/**
+	 * Form for Email connection checking.
+	 * @param type Emails $email
+	 * @return type Response
+	 */
+	public function formDiagno(Emails $email) {
+		try {
+			$emails = $email->get();
+			return view('themes.default1.admin.helpdesk.emails.template.formDiagno', compact('emails'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * function to send  emails
+	 * @param type Request $request
+	 * @return type
+	 */
+	public function postDiagno(Request $request) {
+		$email = $request->input('to');
+		if($email == null)
+		{
+			return redirect('getdiagno')->with('fails', 'Please provide E-mail address !');
+		}
+		$mail = Mail::send('themes.default1.admin.helpdesk.emails.template.connection', array('link' => url('getmail'), 'username' => $email), function ($message) use ($email) {
+			$message->to($email)->subject('Checking the connection');
+		});
+		return redirect('getdiagno')->with('success', 'Please check your mail. An E-mail has been sent to your E-mail address');
+	}
+	
+}

code/app/Http/Controllers/Admin/helpdesk/ThreadController.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Controllers\Admin\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// models
+use App\Model\helpdesk\Priority;
+use App\Model\helpdesk\Ticket_thread;
+
+/**
+ * ThreadController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class ThreadController extends Controller {
+
+	/**
+	 * get the values from ticket_thread Table and direct to view page
+	 * @param type Ticket_thread $thread
+	 * @param type Priority $priority
+	 * @return type  Response
+	 */
+	public function getTickets(Ticket_thread $thread, Priority $priority) {
+		try {
+			/* get the values of Ticket_thread from Ticket_thread Table  */
+			$threads = $thread->get();
+			/* get the values of priority from Priority Table  */
+			$priorities = $priority->get();
+			/* Direct to view page */
+			return view('themes.default1.admin.helpdesk.tickets.ticket', compact('threads', 'priorities'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+}

code/app/Http/Controllers/Agent/helpdesk/CannedController.php

@@ -0,0 +1,131 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\CannedRequest;
+use App\Http\Requests\helpdesk\CannedUpdateRequest;
+// model
+use App\Model\helpdesk\Agent_panel\Canned;
+use App\User;
+
+/**
+ * UserController
+ *
+ * @package   Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class CannedController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * constructor to check
+	 * 1. authentication
+	 * 2. user roles
+	 * 3. roles must be agent
+	 *
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('role.agent');
+		// $this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function index() {
+		return view('themes.default1.agent.helpdesk.canned.index');
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		return view('themes.default1.agent.helpdesk.canned.create');
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type User $user
+	 * @param type Sys_userRequest $request
+	 * @return type Response
+	 */
+	public function store(CannedRequest $request, Canned $canned) {
+		$canned->user_id = \Auth::user()->id;
+		$canned->title = $request->input('title');
+		$canned->message = $request->input('message');
+		$canned->save();
+		return redirect()->route('canned.list')->with('success','Added Successfully');
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function edit($id, Canned $canned) {
+		$canned = $canned->where('user_id', '=', \Auth::user()->id)->where('id','=',$id)->first();
+		return view('themes.default1.agent.helpdesk.canned.edit',compact('canned'));
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Sys_userUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, CannedUpdateRequest $request, Canned $canned) {
+
+		$canned = $canned->where('id','=',$id)->where('user_id', '=', \Auth::user()->id)->first();
+		$canned->user_id = \Auth::user()->id;
+		$canned->title = $request->input('title');
+		$canned->message = $request->input('message');
+		$canned->save();
+
+		return redirect()->route('canned.list')->with('success','Updated Successfully');
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function destroy($id, Canned $canned) {
+		/* select the field where id = $id(request Id) */
+			$canned = $canned->whereId($id)->first();
+			/* delete the selected field */
+			/* Check whether function success or not */
+			if ($canned->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect()->route('canned.list')->with('success', 'User  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect()->route('canned.list')->with('fails', 'User  can not Delete');
+			}
+		return view('themes.default1.agent.helpdesk.canned.destroy');
+	}
+
+	/**
+	 * get canned
+	 * @param type $id 
+	 * @return type json
+	 */
+	public function get_canned($id) {
+		if($id != "zzz") {
+			$canned = Canned::where('id','=',$id)->where('user_id','=',\Auth::user()->id)->first();
+			$msg = $canned->message;	
+		} else {
+			$msg = "";	
+		}
+		return \Response::json($msg);
+	}
+
+}

code/app/Http/Controllers/Agent/helpdesk/DashboardController.php

@@ -0,0 +1,67 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// models
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Ticket\Ticket_Collaborator;
+use App\Model\helpdesk\Email\Emails;
+use App\User;
+// classes
+use DB;
+use View;
+use Auth;
+
+/**
+ * DashboardController
+ *
+ * @package   	Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class DashboardController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * constructor to check
+	 * 1. authentication
+	 * 2. user roles
+	 * 3. roles must be agent
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('role.agent');
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			if(Auth::user()->role == "user"){
+				return \Redirect::route('home');		
+			}
+			return View::make('themes.default1.agent.helpdesk.dashboard.dashboard');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+    /**
+     * ChartData
+     * @return type
+     */
+    public function ChartData()
+    {
+        $ticketlist = DB::table('tickets')
+            ->select(DB::raw('MONTH(updated_at) as month'), 
+                DB::raw('count(*) as tickets'))
+            ->groupBy('month')
+            ->orderBy('month', 'asc')
+            ->get();
+        
+        return $ticketlist;
+    }
+
+}

code/app/Http/Controllers/Agent/helpdesk/MailController.php

@@ -0,0 +1,228 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+// models
+use App\User;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Settings\Email;
+use App\Model\helpdesk\Ticket\Ticket_attachments;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\System;
+// classes
+use PhpImap\Mailbox as ImapMailbox;
+use PhpImap\IncomingMail;
+use PhpImap\IncomingMailAttachment;
+use \ForceUTF8\Encoding;
+use App;
+use DB;
+use Crypt;
+use Schedule;
+use File;
+use Artisan;
+
+/**
+ * MailController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class MailController extends Controller {
+
+	/**
+	 * constructor
+	 * Create a new controller instance.
+	 * @param type TicketController $TicketController
+	 */
+	public function __construct(TicketController $TicketController) {
+		$this->TicketController = $TicketController;
+	}
+
+	/**
+	 * Reademails
+	 * @return type
+	 */
+	public function readmails(Emails $emails, Email $settings_email, System $system)
+	{
+		$path_url = $system->first()->url;
+		if($settings_email->first()->email_fetching == 1)
+		{
+		if($settings_email->first()->all_emails == 1)
+		{
+		$helptopic = $this->TicketController->default_helptopic();
+		$sla = $this->TicketController->default_sla();
+		$email = $emails->get();
+		foreach($email as $e_mail) 
+		{
+			$dept = $e_mail->department;
+			$host = $e_mail->fetching_host;
+			$port = $e_mail->fetching_port;
+			$protocol = $e_mail->mailbox_protocol;
+			$imap_config = '{'.$host.':'.$port.$protocol.'}INBOX';
+
+			$password = Crypt::decrypt($e_mail->password);
+			$mailbox = new ImapMailbox($imap_config, $e_mail->user_name, $password, __DIR__);
+			$mails = array();
+			$mailsIds = $mailbox->searchMailBox('SINCE '. date('d-M-Y', strtotime("-1 day")));
+			if(!$mailsIds) {
+			    die('Mailbox is empty');
+			}
+			// dd($mailsIds);
+			foreach($mailsIds as $mailId)
+			{
+				$overview = $mailbox->get_overview($mailId);	
+				$var = $overview[0]->seen ? 'read' : 'unread';
+				if ($var == 'unread') {
+					$mail = $mailbox->getMail($mailId);
+					if($settings_email->email_collaborator == 1) {
+						$collaborator = $mail->cc;
+					} else {
+						$collaborator = null;
+					}
+					$body = $mail->textHtml;
+					// dd($mailId);
+					if($body == null)
+					{
+						$body = $mailbox->backup_getmail($mailId);
+						$body = str_replace('\r\n', '<br/>', $body);
+						// var_dump($body);
+					}
+					// dd($body);
+					$date = $mail->date; 
+	     			$datetime = $overview[0]->date;
+					$date_time = explode(" ", $datetime);
+					$date = $date_time[1] . "-" . $date_time[2] . "-" . $date_time[3] . " " . $date_time[4];
+					$date = date('Y-m-d H:i:s', strtotime($date));
+					
+					if(isset($mail->subject)){
+						$subject = $mail->subject;
+					} else {
+						$subject = "No Subject";
+					}
+					
+					$fromname = $mail->fromName;
+					$fromaddress = $mail->fromAddress;
+					$source = "2";
+					$phone = "";
+					$priority = '1';
+					$assign = "";
+					$form_data = null;
+					if ($this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data) == true) {
+							$thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first();
+							$thread_id = $thread_id->id;
+					
+						foreach($mail->getAttachments() as $attachment)
+						{
+							$support = "support";
+							// echo $_SERVER['DOCUMENT_ROOT'];
+							$dir_img_paths = __DIR__;
+							$dir_img_path = explode('/code', $dir_img_paths);
+							$filepath = explode('../../../../../public/',$attachment->filePath);
+                            $path = $dir_img_path[0]."/code/public/".$filepath[1];
+                            // dd($path);
+							$filesize = filesize($path);
+							$file_data = file_get_contents($path);
+							$ext = pathinfo($attachment->filePath, PATHINFO_EXTENSION);
+							$imageid = $attachment->id;
+							$string = str_replace('-', '', $attachment->name);
+							$filename = explode('src', $attachment->filePath);
+							$filename = str_replace('\\', '', $filename);
+							$body = str_replace("cid:".$imageid, $filepath[1], $body);	
+							$pos = strpos($body, $filepath[1]);
+
+							if($pos == false) {
+
+                                if($settings_email->first()->attachment == 1) {
+		     				        $upload = new Ticket_attachments;
+                					$upload->file = $file_data;
+               						$upload->thread_id = $thread_id;
+		        					$upload->name = $filepath[1];
+			        				$upload->type = $ext;
+				         			$upload->size = $filesize;
+					         		$upload->poster = "ATTACHMENT";
+						         	$upload->save();
+                                }
+							} else {
+							$upload = new Ticket_attachments;
+							$upload->file = $file_data;
+							$upload->thread_id = $thread_id;
+							$upload->name = $filepath[1];
+							$upload->type = $ext;
+							$upload->size = $filesize;
+							$upload->poster = "INLINE";
+							$upload->save();
+							}
+							unlink($path);
+						}
+						$body = Encoding::fixUTF8($body);
+						$thread = Ticket_Thread::where('id','=',$thread_id)->first();
+						$thread->body = $this->separate_reply($body)	;
+						$thread->save();
+					}
+				}
+			}
+		}
+		}
+		}
+	}
+
+	/**
+	 * separate reply
+	 * @param type $body 
+	 * @return type string
+	 */
+	public function separate_reply($body) {
+		$body2 = explode('---Reply above this line---', $body);
+		$body3 = $body2[0];
+		return $body3; 
+	}
+
+	/**
+	 * Decode Imap text
+	 * @param type $str
+	 * @return type string
+	 */
+	public function decode_imap_text($str) {
+		$result = '';
+		$decode_header = imap_mime_header_decode($str);
+		foreach ($decode_header AS $obj) {
+			$result .= htmlspecialchars(rtrim($obj->text, "\t"));
+		}
+		return $result;
+	}
+
+	/**
+	 * fetch_attachments
+	 * @return type
+	 */
+	public function fetch_attachments(){
+		$uploads = Upload::all();
+		foreach($uploads as $attachment) {
+			$image = @imagecreatefromstring($attachment->file); 
+	        ob_start();
+	        imagejpeg($image, null, 80);
+	        $data = ob_get_contents();
+	        ob_end_clean();
+	        $var = '<a href="" target="_blank"><img src="data:image/jpg;base64,' . base64_encode($data)  . '"/></a>';
+	        echo '<br/><span class="mailbox-attachment-icon has-img">'.$var.'</span>';
+	    }
+	}
+
+	/**
+	 * function to load data
+	 * @param type $id 
+	 * @return type file
+	 */
+	public function get_data($id){
+		$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('id','=',$id)->get();
+		foreach($attachments as $attachment)
+		{
+    			header('Content-type: application/'.$attachment->type.'');
+				header('Content-Disposition: inline; filename='.$attachment->name.'');
+				header('Content-Transfer-Encoding: binary');
+				echo $attachment->file;
+    	}
+	}
+
+}

code/app/Http/Controllers/Agent/helpdesk/OrganizationController.php

@@ -0,0 +1,185 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\OrganizationRequest;
+/* include organization model */
+use App\Http\Requests\helpdesk\OrganizationUpdate;
+// models
+/* Define OrganizationRequest to validate the create form */
+use App\Model\helpdesk\Agent_panel\Organization;
+/* Define OrganizationUpdate to validate the create form */
+use App\Model\helpdesk\Agent_panel\User_org_head;
+
+/**
+ * OrganizationController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class OrganizationController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * constructor to check
+	 * 1. authentication
+	 * 2. user roles
+	 * 3. roles must be agent
+	 *
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('role.agent');
+		// $this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type Organization $org
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			/* get all values of table organization */
+			return view('themes.default1.agent.helpdesk.organization.index');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			return view('themes.default1.agent.helpdesk.organization.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type Organization $org
+	 * @param type OrganizationRequest $request
+	 * @return type Response
+	 */
+	public function store(Organization $org, OrganizationRequest $request) {
+		try {
+			/* Insert the all input request to organization table */
+			/* Check whether function success or not */
+			if ($org->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('organizations')->with('success', 'Organization  Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('organizations')->with('fails', 'Organization can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('organizations')->with('fails', 'Organization can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 *
+	 * @param type $id
+	 * @param type Organization $org
+	 * @return type Response
+	 */
+	public function show($id, Organization $org) {
+		try {
+			/* select the field by id  */
+			$orgs = $org->whereId($id)->first();
+			/* To view page */
+			return view('themes.default1.agent.helpdesk.organization.show', compact('orgs'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 *
+	 * @param type $id
+	 * @param type Organization $org
+	 * @return type Response
+	 */
+	public function edit($id, Organization $org) {
+		try {
+			/* select the field by id  */
+			$orgs = $org->whereId($id)->first();
+			/* To view page */
+			return view('themes.default1.agent.helpdesk.organization.edit', compact('orgs'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 *
+	 * @param type $id
+	 * @param type Organization $org
+	 * @param type OrganizationUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, Organization $org, OrganizationUpdate $request) {
+		try {
+			/* select the field by id  */
+			$orgs = $org->whereId($id)->first();
+			/* update the organization table   */
+			/* Check whether function success or not */
+			if ($orgs->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('organizations')->with('success', 'Organization  Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('organizations')->with('fails', 'Organization  can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('organizations')->with('fails', 'Organization  can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @return type Response
+	 */
+	public function destroy($id, Organization $org) {
+		try {
+			// User_org
+			/* select the field by id  */
+			$orgs = $org->whereId($id)->first();
+			/* Delete the field selected from the table */
+			/* Check whether function success or not */
+			if ($orgs->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('organizations')->with('success', 'Organization  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('organizations')->with('fails', 'Organization  can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('organizations')->with('fails', 'Organization  can not Delete');
+		}
+	}
+
+	public function Head_Org($id){
+
+		$head_user = \Input::get('user');
+		
+		$org_head = Organization::where('id','=',$id)->first();
+		$org_head->head = $head_user; 
+		$org_head->save(); 
+		return 1;
+	}
+
+}

code/app/Http/Controllers/Agent/helpdesk/Ticket2Controller.php

@@ -0,0 +1,99 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use App\Http\Requests\helpdesk\CreateTicketRequest;
+use App\Http\Requests\helpdesk\TicketRequest;
+use App\Http\Requests\helpdesk\TicketEditRequest;
+// models
+use App\Model\helpdesk\Email\Banlist;
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Ticket\Ticket_attachments;
+use App\Model\helpdesk\Ticket\Ticket_Collaborator;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Alert;
+use App\Model\helpdesk\Ticket\Ticket_Status;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Agent\Department;
+use App\User;
+// classes
+use Auth;
+use Hash;
+use Input;
+use Mail;
+use PDF;
+
+/**
+ * TicketController2
+ *
+ * @package 	Controllers
+ * @subpackage 	Controller
+ * @author     	Ladybird <info@ladybirdweb.com>
+ */
+class Ticket2Controller extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type response
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		$this->middleware('auth');
+	}
+
+	/**
+	 * Show the Inbox ticket list page
+	 * @return type response
+	 */
+	public function deptopen($id) {
+		$dept = Department::where('name','=',$id)->first();	
+		if(Auth::user()->role == 'agent') {	
+			if(Auth::user()->dept_id == $dept->id) {
+				return view('themes.default1.agent.helpdesk.dept-ticket.open',compact('id'));		
+			} else {
+				return redirect()->back()->with('fails','Unauthorised!');
+			}
+		} else {
+			return view('themes.default1.agent.helpdesk.dept-ticket.open',compact('id'));	
+		}
+	}
+
+	/**
+	 * Show the Inbox ticket list page
+	 * @return type response
+	 */
+	public function deptclose($id) {
+		$dept = Department::where('name','=',$id)->first();	
+		if(Auth::user()->role == 'agent') {	
+			if(Auth::user()->dept_id == $dept->id) {
+				return view('themes.default1.agent.helpdesk.dept-ticket.closed',compact('id'));
+			} else {
+				return redirect()->back()->with('fails','Unauthorised!');
+			}
+		} else {
+		return view('themes.default1.agent.helpdesk.dept-ticket.closed',compact('id'));
+		}
+	}
+
+	/**
+	 * Show the Inbox ticket list page
+	 * @return type response
+	 */
+	public function deptinprogress($id) {
+		$dept = Department::where('name','=',$id)->first();	
+		if(Auth::user()->role == 'agent') {	
+			if(Auth::user()->dept_id == $dept->id) {
+				return view('themes.default1.agent.helpdesk.dept-ticket.inprogress',compact('id'));
+			} else {
+				return redirect()->back()->with('fails','Unauthorised!');
+			}
+		} else {
+		return view('themes.default1.agent.helpdesk.dept-ticket.inprogress',compact('id'));
+		}
+	}
+
+}

code/app/Http/Controllers/Agent/helpdesk/UserController.php

@@ -0,0 +1,322 @@
+<?php namespace App\Http\Controllers\Agent\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+/*  Include Sys_user Model  */
+use App\Http\Requests\helpdesk\ProfilePassword;
+/* For validation include Sys_userRequest in create  */
+use App\Http\Requests\helpdesk\ProfileRequest;
+/* For validation include Sys_userUpdate in update  */
+use App\Http\Requests\helpdesk\Sys_userRequest;
+/*  include guest_note model */
+use App\Http\Requests\helpdesk\Sys_userUpdate;
+// models
+use App\Model\helpdesk\Agent_panel\Organization;
+use App\Model\helpdesk\Agent_panel\User_org;
+/* include User Model */
+/* include Help_topic Model */
+/* Profile validator */
+/* Profile Password validator */
+use App\User;
+// classes
+/* include ticket_thred model */
+use Auth;
+/* include tickets model */
+use Hash;
+/* TicketRequest to validate the ticket response */
+/* Validate post check ticket */
+use Input;
+use Redirect;
+
+/**
+ * UserController
+ *
+ * @package   Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class UserController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * constructor to check
+	 * 1. authentication
+	 * 2. user roles
+	 * 3. roles must be agent
+	 *
+	 * @return void
+	 */
+	public function __construct() {
+		$this->middleware('auth');
+		$this->middleware('role.agent');
+		// $this->middleware('roles');
+	}
+
+	/**
+	 * Display a listing of the resource.
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function index() {
+		try {
+			/* get all values in Sys_user */
+			return view('themes.default1.agent.helpdesk.user.index');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for creating a new resource.
+	 * @return type Response
+	 */
+	public function create() {
+		try {
+			return view('themes.default1.agent.helpdesk.user.create');
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Store a newly created resource in storage.
+	 * @param type User $user
+	 * @param type Sys_userRequest $request
+	 * @return type Response
+	 */
+	public function store(User $user, Sys_userRequest $request) {
+		try {
+			/* insert the input request to sys_user table */
+			/* Check whether function success or not */
+			$user->email = $request->input('email');
+			$user->user_name = $request->input('full_name');
+			$user->mobile = $request->input('mobile');
+			$user->ext = $request->input('ext');
+			$user->phone_number = $request->input('phone_number');
+			$user->active = $request->input('active');
+			$user->internal_note = $request->input('internal_note');
+			$user->role = 'user';
+			if ($user->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('user')->with('success', 'User  Created Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('user')->with('fails', 'User  can not Create');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('user')->with('fails', 'User  can not Create');
+		}
+	}
+
+	/**
+	 * Display the specified resource.
+	 * @param type int  $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function show($id, User $user) {
+		try {
+			/* select the field where id = $id(request Id) */
+			$users = $user->whereId($id)->first();
+			return view('themes.default1.agent.helpdesk.user.show', compact('users'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Show the form for editing the specified resource.
+	 * @param type int $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function edit($id, User $user) {
+		try {
+			/* select the field where id = $id(request Id) */
+			$users = $user->whereId($id)->first();
+			return view('themes.default1.agent.helpdesk.user.edit', compact('users'));
+		} catch (Exception $e) {
+			return view('404');
+		}
+	}
+
+	/**
+	 * Update the specified resource in storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @param type Sys_userUpdate $request
+	 * @return type Response
+	 */
+	public function update($id, User $user, Sys_userUpdate $request) {
+		try {
+			/* select the field where id = $id(request Id) */
+			$users = $user->whereId($id)->first();
+			/* Update the value by selected field  */
+			/* Check whether function success or not */
+			if ($users->fill($request->input())->save() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('user')->with('success', 'User  Updated Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('user')->with('fails', 'User  can not Update');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('user')->with('fails', 'User  can not Update');
+		}
+	}
+
+	/**
+	 * Remove the specified resource from storage.
+	 * @param type int $id
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function destroy($id, User $user) {
+		try {
+			/* select the field where id = $id(request Id) */
+			$users = $user->whereId($id)->first();
+			/* delete the selected field */
+			/* Check whether function success or not */
+			if ($users->delete() == true) {
+				/* redirect to Index page with Success Message */
+				return redirect('user')->with('success', 'User  Deleted Successfully');
+			} else {
+				/* redirect to Index page with Fails Message */
+				return redirect('user')->with('fails', 'User  can not Delete');
+			}
+		} catch (Exception $e) {
+			/* redirect to Index page with Fails Message */
+			return redirect('user')->with('fails', 'User  can not Delete');
+		}
+	}
+
+	/**
+	 * get profile page
+	 * @return type Response
+	 */
+	public function getProfile() {
+		$user = Auth::user();
+		return view('themes.default1.agent.helpdesk.user.profile', compact('user'));
+	}
+
+	/**
+	 * get profile edit page
+	 * @return type Response
+	 */
+	public function getProfileedit() {
+		$user = Auth::user();
+		return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'));
+	}
+
+	/**
+	 * post profile page
+	 * @param type int $id
+	 * @param type ProfileRequest $request
+	 * @return type Response
+	 */
+	public function postProfileedit(ProfileRequest $request) {
+		$user = Auth::user();
+		$user->gender = $request->input('gender');
+		$user->save();
+		if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
+			if ($request->input('gender') == 1) {
+				$name = 'avatar5.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			} elseif ($request->input('gender') == 0) {
+				$name = 'avatar2.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			}
+		}
+		if (Input::file('profile_pic')) {
+			//$extension = Input::file('profile_pic')->getClientOriginalExtension();
+			$name = Input::file('profile_pic')->getClientOriginalName();
+			$destinationPath = 'lb-faveo/profilepic';
+			$fileName = rand(0000, 9999) . '.' . $name;
+			//echo $fileName;
+			Input::file('profile_pic')->move($destinationPath, $fileName);
+			$user->profile_pic = $fileName;
+		} else {
+			$user->fill($request->except('profile_pic', 'gender'))->save();
+			return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
+		}
+		if ($user->fill($request->except('profile_pic'))->save()) {
+			return Redirect::route('profile')->with('success', 'Profile Updated sucessfully');
+		}
+	}
+
+	/**
+	 * Post profile password
+	 * @param type int $id
+	 * @param type ProfilePassword $request
+	 * @return type Response
+	 */
+	public function postProfilePassword($id, ProfilePassword $request) {
+		$user = Auth::user();
+		//echo $user->password;
+		if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
+			$user->password = Hash::make($request->input('new_password'));
+			$user->save();
+			return redirect('profile-edit')->with('success1', 'Password Updated sucessfully');
+		} else {
+			return redirect('profile-edit')->with('fails1', 'Password was not Updated. Incorrect old password');
+		}
+	}
+
+	/**
+	 * User Assign Org
+	 * @param type $id 
+	 * @return type boolean
+	 */
+	public function UserAssignOrg($id) {
+		$org = Input::get('org');
+		$user_org = new User_org;
+		$user_org->org_id = $org;
+		$user_org->user_id = $id;
+		$user_org->save();
+		return 1;
+	}
+
+	/**
+	 * user create organisation
+	 * @return type value
+	 */
+	public function User_Create_Org($id) {
+
+		if(Input::get('website')!=null) {
+			// checking website
+			$check = Organization::where('website','=',Input::get('website'))->first();	
+		} else {
+			$check = null;
+		}
+
+		// checking name
+		$check2 = Organization::where('name','=',Input::get('name'))->first(); 
+
+		if (\Input::get('name') == null) {
+			return "Name is required";
+		} elseif($check2 != null) {
+			return "Name should be Unique";
+		} elseif($check != null) {
+			return "Website should be Unique";
+		} else {
+			$org = new Organization;
+			$org->name = Input::get('name');
+			$org->phone = Input::get('phone');
+			$org->website = Input::get('website');
+			$org->address = Input::get('address');
+			$org->internal_notes = Input::get('internal');
+			$org->save();
+
+			$user_org = new User_org;
+			$user_org->org_id = $org->id;
+			$user_org->user_id = $id;
+			$user_org->save();
+
+			return 0;
+		}
+	}
+}

code/app/Http/Controllers/Auth/AuthController.php

@@ -0,0 +1,168 @@
+<?php namespace App\Http\Controllers\Auth;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use App\Http\Requests\helpdesk\LoginRequest;
+use App\Http\Requests\helpdesk\RegisterRequest;
+use App\User;
+// classes
+/* include User Model */
+use Hash;
+/* Include RegisterRequest */
+use Illuminate\Contracts\Auth\Guard;
+/* Register validation */
+use Illuminate\Contracts\Auth\Registrar;
+use Illuminate\Foundation\Auth\AuthenticatesAndRegistersUsers;
+/* Include login validator */
+use Mail;
+use Auth;
+
+/**
+ * ---------------------------------------------------
+ * AuthController
+ * ---------------------------------------------------
+ * This controller handles the registration of new users, as well as the
+ * authentication of existing users. By default, this controller uses
+ * a simple trait to add these behaviors. Why don't you explore it?
+ *
+ * @package Controllers
+ * @subpackage Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class AuthController extends Controller {
+
+	use AuthenticatesAndRegistersUsers;
+	/* to redirect after login */
+	// if auth is agent
+	protected $redirectTo = '/dashboard';
+	// if auth is user
+	protected $redirectToUser = '/profile';
+	/* Direct After Logout */
+	protected $redirectAfterLogout = '/';
+	protected $loginPath = '/auth/login';
+
+	/**
+	 * Create a new authentication controller instance.
+	 *
+	 * @param  \Illuminate\Contracts\Auth\Guard  $auth
+	 * @param  \Illuminate\Contracts\Auth\Registrar  $registrar
+	 * @return void
+	 */
+	public function __construct(Guard $auth, Registrar $registrar) {
+		SettingsController::smtp();
+		$this->auth = $auth;
+		$this->registrar = $registrar;
+		$this->middleware('guest', ['except' => 'getLogout']);
+	}
+
+	/**
+	 * Get the form for registration
+	 * @return type Response
+	 */
+	public function getRegister() {
+		if(Auth::user()) {
+			if(Auth::user()->role == "admin" || Auth::user()->role == "agent") {
+				return \Redirect::route('dashboard');	
+			} elseif(Auth::user()->role == "user") {
+				// return view('auth.register');	
+			}
+		} else {
+			return view('auth.register');	
+		}
+	}
+
+	/**
+	 * Post registration form
+	 * @param type User $user
+	 * @param type RegisterRequest $request
+	 * @return type Response
+	 */
+	public function postRegister(User $user, RegisterRequest $request) {
+		$password = Hash::make($request->input('password'));
+		$user->password = $password;
+		$name = $request->input('full_name');
+		$user->user_name = $name;
+		$user->email = $request->input('email');
+		// $user->first_name = $request->input('first_name');
+		// $user->last_nmae = $request->input('last_nmae');
+		// $user->phone_number = $request->input('phone_number');
+		// $user->company = $request->input('company');
+		$user->role = 'user';
+		$code = str_random(60);
+		$user->remember_token = $code;
+		$user->save();
+		// send mail for successful registration
+		$mail = Mail::send('auth.activate', array('link' => url('getmail', $code), 'username' => $name), function ($message) use ($user) {
+			$message->to($user->email, $user->full_name)->subject('active your account');
+		});
+		return redirect('home')->with('success', 'Activate Your Account ! Click on Link that send to your mail');
+	}
+
+	/**
+	 * Get mail function
+	 * @param type $token
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function getMail($token, User $user) {
+		$user = $user->where('remember_token', $token)->where('active', 0)->first();
+		if ($user) {
+			$user->active = 1;
+			$user->save();
+			return redirect('auth/login');
+		} else {
+			return redirect('auth/login');
+		}
+	}
+
+	/**
+	 * Get login page
+	 * @return type Response
+	 */
+	public function getLogin() {
+		if(Auth::user()) {
+			if(Auth::user()->role == "admin" || Auth::user()->role == "agent"){
+				return \Redirect::route('dashboard');	
+			} elseif(Auth::user()->role == "user") {
+				return \Redirect::route('home');		
+			}
+		} else {
+			return view('auth.login');
+		}	
+	}
+
+	/**
+	 * Post of login page
+	 * @param type LoginRequest $request
+	 * @return type Response
+	 */
+	public function postLogin(LoginRequest $request) {
+		// $email = $request->input('email');
+		// $password = Hash::make($request->input('password'));
+		// $remember = $request->input('remember');
+		// dd([$email,$password,$remember]);
+		$credentials = $request->only('email', 'password');
+		if ($this->auth->attempt($credentials, $request->has('remember'))) {
+			if(Auth::user()->role == 'user') {
+				return \Redirect::route('home');
+			} else {
+				return redirect()->intended($this->redirectPath());
+			}
+		}
+		return redirect($this->loginPath())
+			->withInput($request->only('email', 'remember'))
+			->withErrors([
+				'email' => $this->getFailedLoginMessage(),
+				'password' => $this->getFailedLoginMessage(),
+			]);
+	}
+
+	/**
+	 * Get Failed login message
+	 * @return type string
+	 */
+	protected function getFailedLoginMessage() {
+		return 'This Field do not match our records.';
+	}
+}

code/app/Http/Controllers/Auth/PasswordController.php

@@ -0,0 +1,53 @@
+<?php namespace App\Http\Controllers\Auth;
+// classes
+use App\Http\Controllers\Controller;
+
+use Illuminate\Http\Request;
+use Illuminate\Contracts\Auth\Guard;
+use Illuminate\Contracts\Auth\PasswordBroker;
+use Illuminate\Foundation\Auth\ResetsPasswords;
+use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
+
+use App\User;
+
+use App\Http\Controllers\Common\SettingsController;
+
+
+/**
+ * PasswordController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class PasswordController extends Controller {
+
+	use ResetsPasswords;
+
+	/**
+	 * Create a new password controller instance.
+	 *
+	 * @param  \Illuminate\Contracts\Auth\Guard  $auth
+	 * @param  \Illuminate\Contracts\Auth\PasswordBroker  $passwords
+	 * @return void
+	 */
+	public function __construct(Guard $auth, PasswordBroker $passwords) {
+		$this->auth = $auth;
+		$this->passwords = $passwords;
+		$this->middleware('guest');
+		SettingsController::smtp();
+	}
+
+
+	/**
+	 * Display the form to request a password reset link.
+	 *
+	 * @return Response
+	 */
+	public function getEmail()
+	{
+		return view('auth.password');
+	}
+
+
+}

code/app/Http/Controllers/Client/helpdesk/ClientTicketController.php

@@ -0,0 +1,85 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use Illuminate\Http\Request;
+use App\Http\Requests\helpdesk\CreateTicketRequest;
+use App\Http\Requests\helpdesk\TicketRequest;
+use App\Http\Requests\helpdesk\TicketEditRequest;
+
+// models
+use App\Model\helpdesk\Email\Banlist;
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Ticket\Ticket_attachments;
+use App\Model\helpdesk\Ticket\Ticket_Collaborator;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Alert;
+use App\Model\helpdesk\Ticket\Ticket_Status;
+use App\Model\helpdesk\Email\Emails;
+use App\Model\helpdesk\Agent\Department;
+use App\User;
+// classes
+use Auth;
+use Hash;
+use Input;
+use Mail;
+use PDF;
+
+/**
+ * TicketController2
+ *
+ * @package 	Controllers
+ * @subpackage 	Controller
+ * @author     	Ladybird <info@ladybirdweb.com>
+ */
+class ClientTicketController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type response
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		// $this->middleware('auth');
+		// $this->middleware('role.user');
+	}
+
+	/**
+	 * Get Checked ticket
+	 * @param type Tickets $ticket
+	 * @param type User $user
+	 * @return type response
+	 */
+	public function getCheckTicket(Tickets $ticket, User $user) {
+		return view('themes.default1.client.helpdesk.guest-user.newticket', compact('ticket'));
+	}
+
+	/**
+	 * reply
+	 * @param type $value 
+	 * @return type view
+	 */
+	public function reply($id, Request $request) {
+		$comment = $request->input('comment');
+		if($comment != null) {
+			$tickets = Tickets::where('id','=',$id)->first();
+			$threads = new Ticket_Thread;
+			$threads->user_id = Auth::user()->id;
+			$threads->ticket_id = $tickets->id;
+			$threads->poster = "client";
+			$threads->body = $comment;
+			$threads->save();
+			return \Redirect::back()->with('success1','Successfully replied');	
+		} else {
+			return \Redirect::back()->with('fails1','Please fill some data!');	
+		}
+		
+
+	}
+
+}
+

code/app/Http/Controllers/Client/helpdesk/EmailController.php

@@ -0,0 +1,82 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// models
+use App\Model\helpdesk\Email\Emails;
+
+
+/**
+ * EmailController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class OuthouseController extends Controller {
+	
+	/**
+     * post port
+     *
+     * @return string
+     */
+    public static function port()  
+    {
+        $port 	=	Emails::where('id','=','1')->first();
+        $portvalue	=	$port->option_value;
+
+        return $portvalue;
+    }
+ 
+    /**
+     * post host
+     *
+     * @return string
+     */
+    public static function host()  
+    {
+        $host=Option::where('option_name','=','host')->first();
+        $hostvalue=$host->option_value;
+
+        return $hostvalue;
+    }
+
+    /**
+     * post username
+     *
+     * @return string
+     */
+        public static function username()  
+    {
+        $username=Option::where('option_name','=','username')->first();
+        $uservalue=$username->option_value;
+
+        return $uservalue;
+    }
+
+    /**
+     * post passowrd
+     *
+     * @return string
+     */
+        public static function password()  
+    {
+        $password=Option::where('option_name','=','password')->first();
+        $passvalue=$password->option_value;
+
+        return $passvalue;
+    }
+
+    /**
+     * post encryption
+     *
+     * @return string
+     */
+        public static function encryption()  
+    {
+        $encryption=Option::where('option_name','=','encryption')->first();
+        $encryptvalue=$encryption->option_value;
+
+        return $encryptvalue;
+    }
+
+}

code/app/Http/Controllers/Client/helpdesk/FormController.php

@@ -0,0 +1,198 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Agent\helpdesk\TicketController;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use Illuminate\Http\Request;
+use App\Http\Requests\helpdesk\ClientRequest;
+// models
+/* include help topic model */
+use App\Model\helpdesk\Form\Form_details;
+/* Include form_name model */
+use App\Model\helpdesk\Form\Form_name;
+/* include form_detals model */
+/* Include form_value model */
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Settings\Company;
+/* Validate form TicketForm using */
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Settings\Ticket;
+use App\Model\helpdesk\Agent\Department;
+use App\Model\helpdesk\Ticket\Ticket_source;
+use App\User;
+// classes
+use Form;
+use Input;
+use Mail;
+use Hash;
+use Redirect;
+use Config;
+
+use DateTime;
+use DateTimeZone;
+use App\Model\helpdesk\Form\Fields;
+use App\Model\helpdesk\Form\Form_value;
+
+
+/**
+ * FormController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class FormController extends Controller {
+
+	public function __construct(TicketController $TicketController) {
+		SettingsController::smtp();
+		$this->TicketController = $TicketController;
+	}
+
+	// /**
+	//  * This Function to get the form for the ticket
+	//  * @param type Form_name $name
+	//  * @param type Form_details $details
+	//  * @param type Help_topic $topics
+	//  * @return type Response
+	//  */
+	// public function getForm() {
+	// 	if(Config::get('database.install') == '%0%') {
+	// 		return Redirect::route('license');
+	// 	}
+	// 	if(System::first()->status == 1) {
+	// 		return view('themes.default1.client.helpdesk.guest-user.form');
+	// 	} else {
+	// 		return "hello";	
+	// 	}
+	// }
+
+	/**
+	 * getform
+	 * @param type Help_topic $topic 
+	 * @return type
+	 */
+ 	public function getForm(Help_topic $topic) {
+ 		if(\Config::get('database.install') == '%0%') {
+			return \Redirect::route('license');
+		}
+		if(System::first()->status == 1) {
+			$topics = $topic->get();
+			return view('themes.default1.client.helpdesk.form', compact('topics'));
+		} else {
+			return \Redirect::route('home');
+		}
+	}
+
+	/**
+	 * This Function to post the form for the ticket
+	 * @param type Form_name $name
+	 * @param type Form_details $details
+	 * @return type string
+	 */
+	public function postForm($id,Form_name $name, Form_details $details, Help_topic $topic) {
+		// dd($id);
+		if($id != 0 ){
+			$helptopic = $topic->where('id', '=', $id)->first();
+			$custom_form = $helptopic->custom_form;
+			$values = Fields::where('forms_id', '=', $custom_form)->get();
+			if(!$values) {
+			} if($values) {
+		        foreach($values as $value){
+		         	if($value->type == "select") {
+		            	$data = $value->value;
+		             	$value = explode(',', $data);            
+		             	echo '<select class="form-control">';             
+		             	foreach($value as $option){             
+		            		echo '<option>'.$option.'</option>';           
+		            	}
+		            	echo '</select></br>';
+		           	} elseif ($value->type == "radio" ) {
+		             	$type2 = $value->value;
+		             	$val = explode(',', $type2);             
+		             	echo '<label class="radio-inline">'.$value->label.'</label>&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp;&nbsp;'.$val[0].'
+		            	&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp;&nbsp;'.$val[1].'</br>';
+		         	} elseif($value->type == "textarea" ) {         
+		             	$type3 = $value->value;
+		             	$v = explode(',', $type3); 
+		             	//dd($v);
+		             	if(array_key_exists(1, $v)){            
+		             		echo '<label>'.$value->label.'</label></br><textarea class=form-control rows="'.$v[0].'" cols="'.$v[1].'"></textarea></br>';
+		         		} else {
+		         			echo '<label>'.$value->label.'</label></br><textarea class=form-control rows="10" cols="60"></textarea></br>';         	
+		         		}
+		         	} elseif($value->type == "checkbox" ) { 
+		             	$type4 = $value->value;
+		             	$check = explode(',', $type4);
+		             	echo '<label class="radio-inline">'.$value->label.'&nbsp&nbsp&nbsp<input type="'.$value->type.'" name="'.$value->name.'">&nbsp&nbsp'.$check[0].'</label><label class="radio-inline"><input type="'.$value->type.'" name="'.$value->name.'">&nbsp&nbsp'.$check[1].'</label></br>';          
+		            } else {
+		         		echo '<label>'.$value->label.'</label><input type="'.$value->type.'" class="form-control"   name="'.$value->name.'" /></br>';
+		        	}
+		   		}
+			}
+		} else {
+			return null;
+		}
+	}
+
+	/**
+	 * Posted form
+	 * @param type Request $request
+	 * @param type User $user
+	 */
+	public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source) {
+		
+		$form_extras = $request->except('Name','Phone','Email','Subject','Details','helptopic','_wysihtml5_mode','_token');
+
+		$name = $request->input('Name');
+		$phone = $request->input('Phone');
+		$email = $request->input('Email');
+		$subject = $request->input('Subject');
+		$details = $request->input('Details');
+
+		$System = System::where('id','=',1)->first();
+		$departments = Department::where('id','=',$System->department)->first();
+		$department = $departments->id;
+
+		$status = $ticket_settings->first()->status;
+		$helptopic = $ticket_settings->first()->help_topic;
+		$sla = $ticket_settings->first()->sla;
+		$priority = $ticket_settings->first()->priority;
+		$source = $ticket_source->where('name','=','web')->first();
+
+		$collaborator = null;
+
+		if($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department,$assignto = "", $form_extras)) {
+			return Redirect::route('guest.getform')->with('success','Ticket Created Successfully');	
+		}
+	}	
+
+
+
+	/**
+	 * reply
+	 * @param type $value 
+	 * @return type view
+	 */
+	public function post_ticket_reply($id, Request $request) {
+		$comment = $request->input('comment');
+		if($comment != null) {
+			$tickets = Tickets::where('id','=',$id)->first();
+			$threads = new Ticket_Thread;
+			$threads->user_id = $tickets->user_id;
+			$threads->ticket_id = $tickets->id;
+			$threads->poster = "client";
+			$threads->body = $comment;
+			$threads->save();
+			return \Redirect::back()->with('success1','Successfully replied');	
+		} else {
+			return \Redirect::back()->with('fails1','Please fill some data!');	
+		}
+		
+
+	}
+
+
+}

code/app/Http/Controllers/Client/helpdesk/GuestController.php

@@ -0,0 +1,278 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+use App\Http\Controllers\Common\SettingsController;
+// requests
+use App\Http\Requests\helpdesk\CheckTicket;
+use App\Http\Requests\helpdesk\ProfilePassword;
+use App\Http\Requests\helpdesk\ProfileRequest;
+use App\Http\Requests\helpdesk\TicketRequest;
+// models
+use App\Model\helpdesk\Manage\Help_topic;
+use App\Model\helpdesk\Ticket\Tickets;
+use App\Model\helpdesk\Ticket\Ticket_Thread;
+use App\Model\helpdesk\Settings\Company;
+use App\Model\helpdesk\Settings\System;
+use App\User;
+// classes
+use Auth;
+use Hash;
+use Input;
+
+/**
+ * GuestController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class GuestController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+		SettingsController::smtp();
+		$this->middleware('auth');
+		// $this->middleware('role.user');
+	}
+
+	/**
+	 * Get profile
+	 * @return type Response
+	 */
+	public function getProfile() {
+		$user = Auth::user();
+		return view('themes.default1.client.helpdesk.profile', compact('user'));
+	}
+
+	/**
+	 * Save profile data
+	 * @param type $id
+	 * @param type ProfileRequest $request
+	 * @return type Response
+	 */
+	public function postProfile(ProfileRequest $request) {
+		$user = User::where('id','=',Auth::user()->id)->first();
+		$user->gender = $request->get('gender');
+		$user->save();
+		if ($user->profile_pic == 'avatar5.png' || $user->profile_pic == 'avatar2.png') {
+			if ($request->input('gender') == 1) {
+				$name = 'avatar5.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			} elseif ($request->input('gender') == 0) {
+				$name = 'avatar2.png';
+				$destinationPath = 'lb-faveo/profilepic';
+				$user->profile_pic = $name;
+			}
+		}
+		if (Input::file('profile_pic')) {
+			//$extension = Input::file('profile_pic')->getClientOriginalExtension();
+			$name = Input::file('profile_pic')->getClientOriginalName();
+			$destinationPath = 'lb-faveo/profilepic';
+			$fileName = rand(0000, 9999) . '.' . $name;
+			//echo $fileName;
+			Input::file('profile_pic')->move($destinationPath, $fileName);
+			$user->profile_pic = $fileName;
+		} else {
+			$user->fill($request->except('profile_pic', 'gender'))->save();
+			return redirect()->back()->with('success1', 'Profile Updated sucessfully');
+		}
+		if ($user->fill($request->except('profile_pic'))->save()) {
+			return redirect()->back()->with('success1', 'Profile Updated sucessfully');
+		}
+	}
+
+	/**
+	 * Get Ticket page
+	 * @param type Help_topic $topic
+	 * @return type Response
+	 */
+	public function getTicket(Help_topic $topic) {
+		$topics = $topic->get();
+		return view('themes.default1.client.helpdesk.tickets.form', compact('topics'));
+	}
+	
+	/**
+	 * getform
+	 * @param type Help_topic $topic 
+	 * @return type
+	 */
+ 	public function getForm(Help_topic $topic) {
+ 		if(\Config::get('database.install') == '%0%') {
+			return \Redirect::route('license');
+		}
+		if(System::first()->status == 1) {
+			$topics = $topic->get();
+			return view('themes.default1.client.helpdesk.form', compact('topics'));
+		} else {
+			return \Redirect::route('home');
+		}
+	}
+
+	/**
+	 * Get my ticket
+	 * @param type Tickets $tickets
+	 * @param type Ticket_Thread $thread
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function getMyticket() {
+		return view('themes.default1.client.helpdesk.mytickets');
+	}
+
+	/**
+	 * Get ticket-thread
+	 * @param type Ticket_Thread $thread
+	 * @param type Tickets $tickets
+	 * @param type User $user
+	 * @return type Response
+	 */
+	public function thread(Ticket_Thread $thread, Tickets $tickets, User $user) {
+		$user_id = Auth::user()->id;
+		//dd($user_id);
+		/* get the ticket's id == ticket_id of thread  */
+		$tickets = $tickets->where('user_id', '=', $user_id)->first();
+		//dd($ticket);
+		$thread = $thread->where('ticket_id', $tickets->id)->first();
+		//dd($thread);
+		// $tickets = $tickets->whereId($id)->first();
+		return view('themes.default1.client.guest-user.view_ticket', compact('thread', 'tickets'));
+	}
+
+	/**
+	 * ticket Edit
+	 * @return
+	 */
+	public function ticketEdit() {
+	}
+
+	/**
+	 * Post porfile password
+	 * @param type $id
+	 * @param type ProfilePassword $request
+	 * @return type Response
+	 */
+	public function postProfilePassword(ProfilePassword $request) {
+		$user = Auth::user();
+		//echo $user->password;
+		if (Hash::check($request->input('old_password'), $user->getAuthPassword())) {
+			$user->password = Hash::make($request->input('new_password'));
+			$user->save();
+			return redirect()->back()->with('success2', 'Password Updated sucessfully');
+		} else {
+			return redirect()->back()->with('fails2', 'Password was not Updated. Incorrect old password');
+		}
+	}
+
+	/**
+	 * Ticekt reply
+	 * @param type Ticket_Thread $thread
+	 * @param type TicketRequest $request
+	 * @return type Response
+	 */
+	public function reply(Ticket_Thread $thread, TicketRequest $request) {
+		$thread->ticket_id = $request->input('ticket_ID');
+		$thread->title = $request->input('To');
+		$thread->user_id = Auth::user()->id;
+		$thread->body = $request->input('ReplyContent');
+		$thread->poster = 'user';
+		$thread->save();
+		$ticket_id = $request->input('ticket_ID');
+		$tickets = Tickets::where('id', '=', $ticket_id)->first();
+		$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first(); 
+		return Redirect("thread/" . $ticket_id);
+	}
+
+	/**
+	 * Get Checked ticket
+	 * @param type Tickets $ticket
+	 * @param type User $user
+	 * @return type response
+	 */
+	public function getCheckTicket(Tickets $ticket, User $user) {
+		return view('themes.default1.client.helpdesk.guest-user.newticket', compact('ticket'));
+	}
+
+	/**
+	 * Post Check ticket
+	 * @param type CheckTicket $request
+	 * @param type User $user
+	 * @param type Tickets $ticket
+	 * @param type Ticket_Thread $thread
+	 * @return type Response
+	 */
+	public function PostCheckTicket() {
+
+			$Email = \Input::get('email');
+			$Ticket_number = \Input::get('ticket_number');
+
+			$ticket = Tickets::where('ticket_number', '=', $Ticket_number)->first();
+			if($ticket == null) {
+				return \Redirect::route('form')->with('fails', 'There is no such Ticket Number');
+			} else {
+				$userId = $ticket->user_id;
+				$user = User::where('id', '=', $userId)->first();	
+
+				if($user->role == 'user') {
+					$username = $user->user_name;
+				} else {
+					$username = $user->first_name." ".$user->last_name;
+				}
+
+				if($user->email != $Email) {
+					return \Redirect::route('form')->with('fails', "Email didn't match with Ticket Number");
+				} else {
+					$code = $ticket->id;
+					$code = \Crypt::encrypt($code);
+
+					$company = $this->company();
+
+					\Mail::send('emails.check_ticket',
+						array('link'=>\URL::route('check_ticket',$code),'user'=>$username, 'from'=>$company),
+						function($message) use($user, $username, $Ticket_number) {
+							$message->to($user->email, $username)->subject('Ticket link Request ['.$Ticket_number.']');
+						}
+					);
+					return \Redirect::back()
+						->with('success','We have sent you a link by Email. Please click on that link to view ticket');
+				}
+			}
+	}		
+
+	/**
+	 * get ticket email
+	 * @param type $id 
+	 * @return type
+	 */
+	public function get_ticket_email($id) {
+		$id1 = \Crypt::decrypt($id);
+		return view('themes.default1.client.helpdesk.ckeckticket',compact('id'));
+	}
+        
+    /**
+     * get ticket status
+     * @param type Tickets $ticket 
+     * @return type
+     */
+    public function getTicketStat(Tickets $ticket) {
+		return view('themes.default1.client.helpdesk.ckeckticket', compact('ticket'));
+	}
+
+	/**
+	 * get company
+	 * @return type
+	 */
+	public function company() {
+		$company = Company::Where('id','=','1')->first();
+		if($company->company_name == null){
+			$company = "Support Center";  
+		}else{
+			$company = $company->company_name;
+		}
+		return $company;
+	}
+	
+}

code/app/Http/Controllers/Client/helpdesk/WelcomepageController.php

@@ -0,0 +1,41 @@
+<?php namespace App\Http\Controllers\Client\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// models
+use App\Model\helpdesk\Settings\System;
+// classes
+use Config;
+use Redirect;
+
+/**
+ * OuthouseController
+ *
+ * @package     Controllers
+ * @subpackage  Controller
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class WelcomepageController extends Controller {
+
+	/**
+	 * Display a listing of the resource.
+	 *
+	 * @return Response
+	 */
+	public function get(System $note) {
+		if(Config::get('database.install')=='%0%') {
+			return Redirect::route('licence');
+		}
+		$notes = $note->get();
+		foreach ($notes as $note) {
+			$content = $note->content;
+		}
+		return view('themes.default1.client.guest-user.guest', compact('heading', 'content'));
+	}
+
+	public function index() {
+    	if(Config::get('database.install')=='%0%') {
+			return Redirect::route('licence');
+		}
+        return view('themes.default1.client.helpdesk.guest-user.index');
+    }
+}

code/app/Http/Controllers/Common/SettingsController.php

@@ -0,0 +1,346 @@
+<?php namespace App\Http\Controllers\Common;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use Illuminate\Http\Request;
+use App\Http\Requests\helpdesk\SmtpRequest;
+use App\Http\Requests;
+// models
+use App\Model\helpdesk\Theme\Footer2;
+use App\Model\helpdesk\Theme\Footer3;
+use App\Model\helpdesk\Theme\Footer4;
+use App\Model\helpdesk\Theme\Footer;
+use App\Model\helpdesk\Email\Smtp;
+use App\Model\helpdesk\Utility\Version_Check;
+// classes
+use Config;
+use Input;
+use Crypt;
+
+/**
+ ****************************
+ * Settings Controllers
+ ****************************
+ * Controller to keep smtp details and fetch where ever needed
+ * @package default
+ */
+class SettingsController extends Controller {
+
+	/**
+	 * Create a new controller instance.
+	 * @return type void
+	 */
+	public function __construct() {
+        // $this->smtp();
+		$this->middleware('auth');
+		$this->middleware('roles');
+		SettingsController::driver();
+		SettingsController::host();
+		SettingsController::port();
+		SettingsController::from();
+		SettingsController::encryption();
+		SettingsController::username();
+		SettingsController::password();          
+	}
+
+	/**
+	 * get the page to create the footer
+	 * @return response
+	 */
+	public function CreateFooter(Footer $footer) {
+		$footer = $footer->whereId('1')->first();
+		return view('themes.default1.admin.helpdesk.theme.footer', compact('footer'));
+	}
+
+	/**
+	 * Post footer
+	 * @param type Footer $footer
+	 * @param type Request $request
+	 * @return type response
+	 */
+	public function PostFooter(Footer $footer, Request $request) {
+		$footer = $footer->whereId('1')->first();
+		if ($footer->fill($request->input())->save()) {
+			return redirect('create-footer')->with('success', 'Footer Saved Successfully');
+		} else {
+			return redirect('create-footer')->with('fails', 'Footer was not Saved');
+		}
+	}
+	
+	/**
+	 * get the page to create the footer
+	 * @return response
+	 */
+	public function CreateFooter2(Footer2 $footer2) {
+		$footer2 = $footer2->whereId('1')->first();
+		return view('themes.default1.admin.helpdesk.theme.footer2', compact('footer2'));
+	}
+
+	/**
+	 * Post footer 2
+	 * @param type Footer $footer
+	 * @param type Request $request
+	 * @return type response
+	 */
+	public function PostFooter2(Footer2 $footer2, Request $request) {
+		$footer2 = $footer2->whereId('1')->first();
+		if ($footer2->fill($request->input())->save()) {
+			return redirect('create-footer2')->with('success', 'Footer Saved Successfully');
+		} else {
+			return redirect('create-footer2')->with('fails', 'Footer was not Saved');
+		}
+	}
+
+	/**
+	 * get the page to create the footer
+	 * @return response
+	 */
+	public function CreateFooter3(Footer3 $footer3) {
+		$footer3 = $footer3->whereId('1')->first();
+		return view('themes.default1.admin.helpdesk.theme.footer3', compact('footer3'));
+	}
+
+	/**
+	 * Post footer 3
+	 * @param type Footer $footer
+	 * @param type Request $request
+	 * @return type response
+	 */
+	public function PostFooter3(Footer3 $footer3, Request $request) {
+		$footer3 = $footer3->whereId('1')->first();
+		if ($footer3->fill($request->input())->save()) {
+			return redirect('create-footer3')->with('success', 'Footer Saved Successfully');
+		} else {
+			return redirect('create-footer3')->with('fails', 'Footer was not Saved');
+		}
+
+	}
+
+	/**
+	 * get the page to create the footer
+	 * @return response
+	 */
+	public function CreateFooter4(Footer4 $footer4) {
+		$footer4 = $footer4->whereId('1')->first();
+		return view('themes.default1.admin.helpdesk.theme.footer4', compact('footer4'));
+	}
+
+	/**
+	 * Post footer 4
+	 * @param type Footer $footer
+	 * @param type Request $request
+	 * @return type response
+	 */
+	public function PostFooter4(Footer4 $footer4, Request $request) {
+		$footer4 = $footer4->whereId('1')->first();
+		if ($footer4->fill($request->input())->save()) {
+			return redirect('create-footer4')->with('success', 'Footer Saved Successfully');
+		} else {
+			return redirect('create-footer4')->with('fails', 'Footer was not Saved');
+		}
+	}
+
+	/**
+	 * Driver
+	 * @return type void
+	 */
+	static function driver() {
+		$set = new Smtp;
+		$settings = Smtp::where('id','=','1')->first();
+		Config::set('mail.host', $settings->driver);
+	}
+
+	/**
+	 * SMTP host
+	 * @return type void
+	 */
+	static function host() {
+		$set = new Smtp;
+		$settings = Smtp::where('id','=','1')->first();
+		Config::set('mail.host', $settings->host);
+	}
+
+	/**
+	 * SMTP port
+	 * @return type void
+	 */
+	static function port() {
+		$set = new Smtp;
+		$settings = Smtp::where('id','=','1')->first();
+		Config::set('mail.port', intval($settings->port));
+	}
+
+	/**
+	 * SMTP from
+	 * @return type void
+	 */
+	static function from() {
+		$set = new Smtp;
+		$settings = Smtp::where('id','=','1')->first();
+		Config::set('mail.from', ['address'=>$settings->email,'name'=>$settings->company_name]);
+	}
+
+	/**
+	 * SMTP encryption
+	 * @return type void
+	 */
+	static function encryption() {
+		$set = new Smtp;
+		$settings = Smtp::where('id','=','1')->first();
+		Config::set('mail.encryption', $settings->encryption);
+	}
+
+	/**
+	 * SMTP username
+	 * @return type void
+	 */
+	static function username() {
+		$set = new Smtp;
+		$settings = Smtp::where('id','=','1')->first();
+		Config::set('mail.username', $settings->email);
+	}
+
+	/**
+	 * SMTP password
+	 * @return type void
+	 */
+	static function password() {
+		$settings = Smtp::first();
+		if($settings->password) {
+			$pass = $settings->password;
+			$password = Crypt::decrypt($pass);
+			Config::set('mail.password', $password);
+		}
+	}
+
+	/**
+	 * get SMTP
+	 * @return type view
+	 */
+	public function getsmtp(){
+		$settings = Smtp::where('id','=','1')->first();
+		return view('themes.default1.admin.helpdesk.emails.smtp',compact('settings'));
+	}
+
+	/**
+	 * POST SMTP
+	 * @return type view
+	 */
+	public function postsmtp(SmtpRequest $request){
+		$data = Smtp::where('id','=',1)->first();
+		$data->driver = $request->input('driver');
+		$data->host = $request->input('host');
+		$data->port = $request->input('port');
+		$data->encryption = $request->input('encryption');
+		$data->name = $request->input('name');
+		$data->email = $request->input('email');
+		$data->password = Crypt::encrypt($request->input('password'));
+		if($data->save()) {
+			return \Redirect::route('getsmtp')->with('success','success');	
+		} else {
+			return \Redirect::route('getsmtp')->with('fails','fails');	
+		}
+		
+	}
+
+	/**
+	 * SMTP
+	 * @return type void
+	 */
+    static function smtp() {
+        $settings = Smtp::where('id','=','1')->first();
+        if($settings->password) {
+	        $password = Crypt::decrypt($settings->password);
+	        Config::set('mail.driver', $settings->driver);           
+	        Config::set('mail.password', $password);           
+	        Config::set('mail.username', $settings->email);       
+	        Config::set('mail.encryption', $settings->encryption);
+	        Config::set('mail.from', ['address'=>$settings->email,'name'=>$settings->name]);     
+	        Config::set('mail.port', intval($settings->port));
+	        Config::set('mail.host', $settings->host);
+    	}
+    }
+
+    /**
+     * Settings
+     * @param type Smtp $set 
+     * @return type view\
+     */
+	public function settings(Smtp $set) {
+		$settings = $set->where('id','1')->first();
+		return view('themes.default1.admin.settings',compact('settings'));
+	}
+
+	/**
+	 * Post settings
+	 * @param type Settings $set 
+	 * @param type Request $request 
+	 * @return type view
+	 */
+	public function PostSettings(Settings $set, Request $request) {
+		$settings = $set->where('id','1')->first();
+		$pass = $request->input('password');
+		$password = Crypt::encrypt($pass);
+		$settings->password = $password;
+		$settings->save();
+		if (Input::file('logo')) {
+			$name = Input::file('logo')->getClientOriginalName();
+			$destinationPath = 'dist/logo';
+			$fileName = rand(0000, 9999) . '.' . $name;
+			Input::file('logo')->move($destinationPath, $fileName);
+			$settings->logo = $fileName;
+			$settings->save();
+		}
+		$settings->fill($request->except('logo','password'))->save();
+		return redirect()->back()->with('success','Settings updated Successfully');
+	}
+
+	/**
+	 * version_check
+	 * @return type
+	 */
+	public function version_check() {
+
+		$response_url = \URL::route('post-version-check');
+
+		echo "<form action='http://www.faveohelpdesk.com/bill/version' method='post' name='redirect'>";
+   		echo "<input type='hidden' name='_token' value='csrf_token()'/>";
+   		echo "<input type='hidden' name='title' value='helpdeskcommunityedition'/>";
+   		echo "<input type='hidden' name='id' value='19'/>";
+   		echo "<input type='hidden' name='response_url' value='".$response_url."' />";
+        echo "</form>";
+        echo "<script language='javascript'>document.redirect.submit();</script>";
+
+	}
+
+	/**
+	 * post_version_check
+	 * @return type
+	 */
+	public function post_version_check(Request $request) {
+
+		$current_version = \Config::get('app.version');
+
+		$new_version = $request->value;
+
+		if($current_version == $new_version) {
+			// echo "No, new Updates";
+			return redirect()->route('checkupdate')->with('info',' No, new Updates');	
+		} elseif($current_version < $new_version) {
+			$version = Version_Check::where('id','=','1')->first();
+			$version->current_version = $current_version;
+			$version->new_version = $new_version;
+			$version->save();
+			// echo "Version " . $new_version . " is Available";
+			return redirect()->route('checkupdate')->with('info',' Version '. $new_version . ' is Available');
+		} else {
+			// echo "Error Checking Version";
+			return redirect()->route('checkupdate')->with('info',' Error Checking Version');
+		}
+
+	}
+
+	public function getupdate() {
+		return \View::make('themes.default1.admin.helpdesk.settings.checkupdate');
+	}
+}

code/app/Http/Controllers/Controller.php

@@ -0,0 +1,11 @@
+<?php namespace App\Http\Controllers;
+// classes
+use Illuminate\Foundation\Bus\DispatchesCommands;
+use Illuminate\Routing\Controller as BaseController;
+use Illuminate\Foundation\Validation\ValidatesRequests;
+
+abstract class Controller extends BaseController {
+
+    use DispatchesCommands,
+        ValidatesRequests;
+}

code/app/Http/Controllers/Error/ErrorController.php

@@ -0,0 +1,21 @@
+<?php namespace App\Http\Controllers\Error;
+// controllers
+use App\Http\Controllers\Controller;
+
+/**
+ * ErrorController
+ *
+ * @package 	Controllers
+ * @subpackage 	Controller
+ * @author     	Ladybird <info@ladybirdweb.com>
+ */
+class ErrorController extends Controller {
+
+	/**
+	 * Display a Error Page of 404.
+	 * @return Response
+	 */
+	public function error404() {
+		return view('404');
+	}
+}

code/app/Http/Controllers/HomeController.php

@@ -0,0 +1,40 @@
+<?php namespace App\Http\Controllers;
+
+class HomeController extends Controller {
+    /*
+      |--------------------------------------------------------------------------
+      | Home Controller
+      |--------------------------------------------------------------------------
+      |
+      | This controller renders your application's "dashboard" for users that
+      | are authenticated. Of course, you are free to change or remove the
+      | controller as you wish. It is just here to get your app started!
+      |
+     */
+
+    /**
+     * Create a new controller instance.
+     *
+     * @return void
+     */
+    public function __construct() {
+        // $this->middleware('auth');
+    }
+
+    /**
+     * Show the application dashboard to the user.
+     *
+     * @return Response
+     */
+    public function index() {
+      ksjdckjdsnc
+        return view('themes/default1/admin/dashboard');
+    }
+
+
+    public function getsmtp(){
+      $smtp = \App\Model\helpdesk\Email\Smtp::where('id','=','1')->first();
+      return $smtp->host;
+    }
+
+}

code/app/Http/Controllers/Installer/helpdesk/InstallController.php

@@ -0,0 +1,428 @@
+<?php namespace App\Http\Controllers\Installer\helpdesk;
+// controllers
+use App\Http\Controllers\Controller;
+// requests
+use App\Http\Requests\helpdesk\InstallerRequest;
+// models
+use App\User;
+use App\Model\helpdesk\Settings\System;
+use App\Model\helpdesk\Form\Form_details;
+// classes
+use App;
+use Artisan;
+use Config;
+use File;
+use Hash;
+use Input;
+use Redirect;
+use Session;
+use View;
+
+/**
+ * |=======================================================================
+ * |Class: InstallController
+ * |=======================================================================
+ *
+ *  Class to perform the first install operation without this the database
+ *  settings could not be started
+ *
+ *  @package    Faveo HELPDESK
+ *  @subpackage Controller
+ *  @author     Ladybird <info@ladybirdweb.com>
+ *
+ */
+class InstallController extends Controller {
+
+	    /**
+	     * Get Licence (step 1)
+	     * @return type view
+	     */
+	public function licence() {
+			if (Session::get('step5') == 'step5') {
+				return Redirect::route('account');
+			}
+
+			if (Config::get('database.install') == '%0%') {
+				return view('themes/default1/installer/helpdesk/view1');
+			} else {
+				// return 1;
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Post Licencecheck
+	     * @return type view
+	     */
+	public function licencecheck() {
+		$accept = (Input::has('accept1')) ? true : false;
+		if ($accept == 'accept') {
+			Session::put('step1', 'step1');
+			return Redirect::route('prerequisites');
+		} else {
+			return Redirect::route('licence')->with('fails', 'Failed! first accept the licence agreeement');
+		}
+		// return 1;
+	}
+
+	    /**
+	     * Get prerequisites (step 2)
+	     * 
+	     * Checking the extensions enabled required for installing the faveo
+	     * without which the project cannot be executed properly
+	     * @return type view
+	     */
+	public function prerequisites() {
+			if (Session::get('step5') == 'step5') {
+				return Redirect::route('account');
+			}
+			if (Config::get('database.install') == '%0%') {
+				if (Session::get('step1') == 'step1') {
+					return View::make('themes/default1/installer/helpdesk/view2');
+				} else {
+					return Redirect::route('licence');
+				}
+			} else {
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Post Prerequisitescheck
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function prerequisitescheck() {
+		Session::put('step2', 'step2');
+		return Redirect::route('localization');
+	}
+
+	    /**
+	     * Get Localization (step 3)
+	     * Requesting user recomended settings for installation
+	     * @return type view
+	     */
+	public function localization() {
+			if (Session::get('step5') == 'step5') {
+				return Redirect::route('account');
+			}
+			if (Config::get('database.install') == '%0%') {
+				if (Session::get('step2') == 'step2') {
+					return View::make('themes/default1/installer/helpdesk/view3');
+				} else {
+					return Redirect::route('prerequisites');
+				}
+			} else {
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Post localizationcheck
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function localizationcheck() {
+
+		Session::put('step3', 'step3');
+
+		Session::put('language', Input::get('language'));
+		Session::put('timezone', Input::get('timezone'));
+		Session::put('date', Input::get('date'));
+		Session::put('datetime', Input::get('datetime'));
+
+		return Redirect::route('configuration');
+	}
+
+	    /**
+	     * Get Configuration (step 4)
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function configuration() {
+			if (Session::get('step5') == 'step5') {
+				return Redirect::route('account');
+			}
+			if (Config::get('database.install') == '%0%') {
+				if (Session::get('step3') == 'step3') {
+					return View::make('themes/default1/installer/helpdesk/view4');
+				} else {
+					return Redirect::route('localization');
+				}
+			} else {
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Post configurationcheck
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function configurationcheck() {
+
+		Session::put('step4', 'step4');
+
+		Session::put('default', Input::get('default'));
+		Session::put('host', Input::get('host'));
+		Session::put('databasename', Input::get('databasename'));
+		Session::put('username', Input::get('username'));
+		Session::put('password', Input::get('password'));
+
+		return Redirect::route('database');
+	}
+
+	/**
+	 * postconnection
+	 * @return type view
+	 */
+	public function postconnection() {
+		
+		$default = Input::get('default');
+		$host = Input::get('host');
+		$database = Input::get('databasename');
+		$dbusername = Input::get('username');
+		$dbpassword = Input::get('password');
+		// set default value
+		$path0 = app_path('../config/database.php');
+		$content0 = File::get($path0);
+		$content0 = str_replace('%default%', $default, $content0);
+		File::put($path0, $content0);
+		// set host,databasename,username,password
+		if ($default == 'mysql') {
+			$path = app_path('../config/database.php');
+			$content = File::get($path);
+			$content = str_replace('%host%', $host, $content);
+			File::put($path, $content);
+
+			$path1 = app_path('../config/database.php');
+			$content1 = File::get($path1);
+			$content1 = str_replace('%database%', $database, $content1);
+			File::put($path1, $content1);
+
+			$path2 = app_path('../config/database.php');
+			$content2 = File::get($path2);
+			$content2 = str_replace('%username%', $dbusername, $content2);
+			File::put($path2, $content2);
+
+			$path3 = app_path('../config/database.php');
+			$content3 = File::get($path3);
+			$content3 = str_replace('%password%', $dbpassword, $content3);
+			File::put($path3, $content3);
+		} elseif ($default == 'pgsql') {
+			$path = app_path('../config/database.php');
+			$content = File::get($path);
+			$content = str_replace('%host1%', $host, $content);
+			File::put($path, $content);
+
+			$path1 = app_path('../config/database.php');
+			$content1 = File::get($path1);
+			$content1 = str_replace('%database1%', $database, $content1);
+			File::put($path1, $content1);
+
+			$path2 = app_path('../config/database.php');
+			$content2 = File::get($path2);
+			$content2 = str_replace('%username1%', $username, $content2);
+			File::put($path2, $content2);
+
+			$path3 = app_path('../config/database.php');
+			$content3 = File::get($path3);
+			$content3 = str_replace('%password1%', $password, $content3);
+			File::put($path3, $content3);
+		} elseif ($default == 'sqlsrv') {
+			$path = app_path('../config/database.php');
+			$content = File::get($path);
+			$content = str_replace('%host2%', $host, $content);
+			File::put($path, $content);
+
+			$path1 = app_path('../config/database.php');
+			$content1 = File::get($path1);
+			$content1 = str_replace('%database2%', $database, $content1);
+			File::put($path1, $content1);
+
+			$path2 = app_path('../config/database.php');
+			$content2 = File::get($path2);
+			$content2 = str_replace('%username2%', $username, $content2);
+			File::put($path2, $content2);
+
+			$path3 = app_path('../config/database.php');
+			$content3 = File::get($path3);
+			$content3 = str_replace('%password2%', $password, $content3);
+			File::put($path3, $content3);
+		}
+
+		return 1;
+	}
+
+	    /**
+	     * Get database
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function database() {
+			if (Config::get('database.install') == '%0%') {
+				if (Session::get('step4') == 'step4') {
+					return View::make('themes/default1/installer/helpdesk/view5');
+				} else {
+					return Redirect::route('configuration');
+				}
+			} else {
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Get account
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function account() {
+			if (Config::get('database.install') == '%0%') {
+				if (Session::get('step4') == 'step4') {
+					Session::put('step5', 'step5');
+					Session::forget('step1');
+					Session::forget('step2');
+					Session::forget('step3');
+					return View::make('themes/default1/installer/helpdesk/view6');
+				} else {
+					return Redirect::route('configuration');
+				}
+			} else {
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Post accountcheck
+	     * checking prerequisites
+	     * @param type InstallerRequest $request 
+	     * @return type view
+	     */
+	public function accountcheck(InstallerRequest $request) {
+		// dd($request);
+		// config/database.php management
+		$default = $request->input('default');
+		$host = $request->input('host');
+		$database = $request->input('databasename');
+		$dbusername = $request->input('dbusername');
+		$dbpassword = $request->input('dbpassword');
+
+		// migrate database
+		Artisan::call('migrate', array('--force' => true));
+		Artisan::call('db:seed', array('--force' => true));
+
+		// create user
+		$firstname = $request->input('firstname');
+		$lastname = $request->input('Lastname');
+		$email = $request->input('email');
+		$username = $request->input('username');
+		$password = $request->input('password');
+
+		$language = $request->input('language');
+		$timezone = $request->input('timezone');
+		$date = $request->input('date');
+		$datetime = $request->input('datetime');
+
+		$system = System::where('id','=','1')->first();
+		$system->time_zone = $timezone;
+		$system->date_time_format = $datetime;
+		$system->save();
+
+
+		$form1 = new Form_details;
+		$form1->label = 'Name';
+		$form1->type = 'text';
+		$form1->form_name_id = '1';
+		$form1->save();
+
+		$form2 = new Form_details;
+		$form2->label = 'Phone';
+		$form2->type = 'number';
+		$form2->form_name_id = '1';
+		$form2->save();
+		
+		$form3 = new Form_details;
+		$form3->label = 'Email';
+		$form3->type = 'text';
+		$form3->form_name_id = '1';
+		$form3->save();
+		
+		$form4 = new Form_details;
+		$form4->label = 'Subject';
+		$form4->type = 'text';
+		$form4->form_name_id = '1';
+		$form4->save();
+		
+		$form5 = new Form_details;
+		$form5->label = 'Details';
+		$form5->type = 'textarea';
+		$form5->form_name_id = '1';
+		$form5->save();
+
+		$user = User::create(array(
+			'first_name' => $firstname,
+			'last_name' => $lastname,
+			'email' => $email,
+			'user_name' => $username,
+			'password' => Hash::make($password),
+			'active' => 1,
+			'role' => 'admin',
+			'assign_group' => 'group A',
+			'primary_dpt' => 'support',
+		));
+
+		if ($user) {
+			Session::put('step6', 'step6');
+			return Redirect::route('final');
+		}
+	}
+
+	    /**
+	     * Get finalize
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function finalize() {
+			if (Session::get('step6') == 'step6') {
+				// $var = "http://" . $_SERVER['HTTP_HOST'] . "/epeper-pdf";
+				// $siteurl = Option::where('option_name', '=', 'siteurl')->first();
+				// $siteurl->option_value = $var;
+				// $siteurl->save();
+				$value = '1';
+				$install = app_path('../config/database.php');
+				$datacontent = File::get($install);
+				$datacontent = str_replace('%0%', $value, $datacontent);
+				File::put($install, $datacontent);
+
+				$smtpfilepath = "\App\Http\Controllers\Common\SettingsController::smtp()";
+				$path22 = app_path('Http\routes.php');
+				$content23 = File::get($path22);
+				$content23 = str_replace('"%smtplink%"', $smtpfilepath, $content23);
+				File::put($path22, $content23);
+
+
+				try {
+					return View::make('themes/default1/installer/helpdesk/view7');
+				} catch (Exception $e) {
+					return Redirect::route('npl');
+				}
+			} else {
+				return redirect('/auth/login');
+			}
+	}
+
+	    /**
+	     * Post finalcheck
+	     * checking prerequisites
+	     * @return type view
+	     */
+	public function finalcheck() {
+		try
+		{
+			return redirect('/auth/login');
+		} catch (Exception $e) {
+			return redirect('/auth/login');
+		}
+	}
+
+}

code/app/Http/Kernel.php

@@ -0,0 +1,40 @@
+<?php namespace App\Http;
+
+use Illuminate\Foundation\Http\Kernel as HttpKernel;
+
+/**
+ * Kernel
+ *
+ * @package HttpKernel
+ */
+class Kernel extends HttpKernel {
+
+	/**
+	 * The application's global HTTP middleware stack.
+	 *
+	 * @var array
+	 */
+	protected $middleware = [
+		'Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode',
+		'Illuminate\Cookie\Middleware\EncryptCookies',
+		'Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse',
+		'Illuminate\Session\Middleware\StartSession',
+		'Illuminate\View\Middleware\ShareErrorsFromSession',
+		//'App\Http\Middleware\VerifyCsrfToken',
+	];
+
+	/**
+	 * The application's route middleware.
+	 *
+	 * @var array
+	 */
+	protected $routeMiddleware = [
+		'auth' => 'App\Http\Middleware\Authenticate',
+		'auth.basic' => 'Illuminate\Auth\Middleware\AuthenticateWithBasicAuth',
+		'guest' => 'App\Http\Middleware\RedirectIfAuthenticated',
+		'roles' => 'App\Http\Middleware\CheckRole',
+		'role.agent' => 'App\Http\Middleware\CheckRoleAgent',
+		'role.user' => 'App\Http\Middleware\CheckRoleUser',
+	];
+
+}

code/app/Http/Middleware/Authenticate.php

@@ -0,0 +1,49 @@
+<?php namespace App\Http\Middleware;
+use Closure;
+use Illuminate\Contracts\Auth\Guard;
+
+/**
+ * Authenticate
+ *
+ * @package   Middleware
+ * @author    Ladybird <info@ladybirdweb.com>
+ */
+class Authenticate {
+
+	/**
+	 * The Guard implementation.
+	 *
+	 * @var Guard
+	 */
+	protected $auth;
+
+	/**
+	 * Create a new filter instance.
+	 *
+	 * @param  Guard  $auth
+	 * @return void
+	 */
+	public function __construct(Guard $auth) {
+		$this->auth = $auth;
+	}
+
+	/**
+	 * Handle an incoming request.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Closure  $next
+	 * @return mixed
+	 */
+	public function handle($request, Closure $next) {
+		if ($this->auth->guest()) {
+			if ($request->ajax()) {
+				return response('Unauthorized.', 401);
+			} else {
+				return redirect()->guest('auth/login');
+			}
+		}
+
+		return $next($request);
+	}
+
+}

code/app/Http/Middleware/CheckRole.php

@@ -0,0 +1,27 @@
+<?php namespace App\Http\Middleware;
+use Closure;
+
+/**
+ * CheckRole
+ *
+ * @package  Middleware
+ * @author   Ladybird <info@ladybirdweb.com>
+ */
+class CheckRole {
+
+	/**
+	 * Handle an incoming request.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Closure  $next
+	 * @return mixed
+	 */
+	public function handle($request, Closure $next) {
+
+		if ($request->user()->role == 'admin') {
+			return $next($request);
+		}
+		return redirect('guest')->with('fails', 'You are not Autherised');
+	}
+
+}

code/app/Http/Middleware/CheckRoleAgent.php

@@ -0,0 +1,27 @@
+<?php
+namespace App\Http\Middleware;
+use Closure;
+
+/**
+ * CheckRoleAgent
+ *
+ * @package     default
+ * @author      Ladybird <info@ladybirdweb.com>
+ */
+class CheckRoleAgent {
+
+	/**
+	 * Handle an incoming request.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Closure  $next
+	 * @return mixed
+	 */
+	public function handle($request, Closure $next) {
+		if ($request->user()->role == 'agent' || $request->user()->role == 'admin') {
+			return $next($request);
+		}
+		return redirect('dashboard')->with('fails', 'You are not Autherised');
+	}
+
+}

code/app/Http/Middleware/CheckRoleUser.php

@@ -0,0 +1,26 @@
+<?php namespace App\Http\Middleware;
+use Closure;
+
+/**
+ * CheckRoleUser
+ *
+ * @package Middleware
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CheckRoleUser {
+
+	/**
+	 * Handle an incoming request.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Closure  $next
+	 * @return mixed
+	 */
+	public function handle($request, Closure $next) {
+		if ($request->user()->role == 'user') {
+			return $next($request);
+		}
+		return redirect('guest')->with('fails', 'You are not Autherised');
+	}
+
+}

code/app/Http/Middleware/RedirectIfAuthenticated.php

@@ -0,0 +1,41 @@
+<?php namespace App\Http\Middleware;
+
+use Closure;
+use Illuminate\Contracts\Auth\Guard;
+use Illuminate\Http\RedirectResponse;
+
+class RedirectIfAuthenticated {
+
+	/**
+	 * The Guard implementation.
+	 *
+	 * @var Guard
+	 */
+	protected $auth;
+
+	/**
+	 * Create a new filter instance.
+	 *
+	 * @param  Guard  $auth
+	 * @return void
+	 */
+	public function __construct(Guard $auth) {
+		$this->auth = $auth;
+	}
+
+	/**
+	 * Handle an incoming request.
+	 *
+	 * @param  \Illuminate\Http\Request  $request
+	 * @param  \Closure  $next
+	 * @return mixed
+	 */
+	public function handle($request, Closure $next) {
+		if ($this->auth->check()) {
+			return new RedirectResponse(url('dashboard'));
+		}
+
+		return $next($request);
+	}
+
+}

code/app/Http/Middleware/VerifyCsrfToken.php

@@ -0,0 +1,19 @@
+<?php namespace App\Http\Middleware;
+
+use Closure;
+use Illuminate\Foundation\Http\Middleware\VerifyCsrfToken as BaseVerifier;
+
+class VerifyCsrfToken extends BaseVerifier {
+
+    /**
+     * Handle an incoming request.
+     *
+     * @param  \Illuminate\Http\Request  $request
+     * @param  \Closure  $next
+     * @return mixed
+     */
+    public function handle($request, Closure $next) {
+        return parent::handle($request, $next);
+    }
+
+}

code/app/Http/Requests/Request.php

@@ -0,0 +1,9 @@
+<?php namespace App\Http\Requests;
+
+use Illuminate\Foundation\Http\FormRequest;
+
+abstract class Request extends FormRequest {
+
+	//
+
+}

code/app/Http/Requests/helpdesk/AgentRequest.php

@@ -0,0 +1,43 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class AgentRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'user_name' => 'required|unique:users',
+			'first_name' => 'required',
+			'last_name' => 'required',
+			'email' => 'required',
+			'account_type' => 'required',
+			// 'account_status' => 'required',
+			'assign_group' => 'required',
+			'primary_dpt' => 'required',
+			'agent_tzone' => 'required',
+			// 'phone_number' => 'phone:IN',
+			// 'mobile' => 'phone:IN',
+			'team_id' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/AgentUpdate.php

@@ -0,0 +1,42 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class AgentUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'first_name' => 'required',
+			'last_name' => 'required',
+			'email' => 'required|email',
+			'account_type' => 'required',
+			'role' => 'required',
+			'assign_group' => 'required',
+			'primary_dpt' => 'required',
+			'agent_tzone' => 'required',
+			'phone_number' => 'phone:IN',
+			'mobile' => 'phone:IN',
+			'team_id' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/ArticleRequest.php

@@ -0,0 +1,27 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+class ArticleRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required',
+			'description' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/BanRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * BanRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class BanRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email' => 'required|email|unique:users',
+			'ban' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/BanlistRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * BanlistRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class BanlistRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email' => 'email',
+			'ban' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CannedRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CannedRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'title' => 'required',
+			'message' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CannedUpdateRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CannedUpdateRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'title' => 'required',
+			'message' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CheckTicket.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * CheckTicket
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CheckTicket extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email' => 'required|email',
+			'ticket_number' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/ClientRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * CompanyRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class ClientRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'Name'=>'required',
+			'Email'=>'required',
+			'Subject'=>'required',
+			'Details'=>'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CommentRequest.php

@@ -0,0 +1,29 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+class CommentRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required|max:10',
+			'email' => 'required|email',
+			'website' => 'url',
+			'comment' => 'required|max:60',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CompanyRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * CompanyRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CompanyRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'company_name' => 'required',
+			'website' => 'url',
+			'phone' => 'numeric',
+			'logo' => 'image',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/ContactRequest.php

@@ -0,0 +1,29 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+class ContactRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required',
+			'email' => 'required|email',
+			'subject' => 'required',
+			'message' => 'required|max:50',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/CreateTicketRequest.php

@@ -0,0 +1,40 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * CreateTicketRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class CreateTicketRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'email' => 'required|email',
+			'fullname' => 'required|min:3',
+			'helptopic' => 'required',
+			// 'dept' => 'required',
+			'sla' => 'required',
+			'subject' => 'required|min:5',
+			'body' => 'required|min:20',
+			'priority' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/DepartmentRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * DepartmentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class DepartmentRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required|unique:department',
+			// 'outgoing_email' => 'required',
+			// 'auto_response_email' => 'required',
+			// 'group_id' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/DepartmentUpdate.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * DepartmentUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class DepartmentUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			// 'outgoing_email' => 'required',
+			// 'auto_response_email' => 'required',
+			// 'group_id' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/DiagnoRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * DiagnoRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class DiagnoRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'from' => 'required|email',
+			'to' => 'required|email',
+			'subject' => 'required',
+			'message' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/EmailRequest.php

@@ -0,0 +1,31 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * EmailRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class EmailRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/EmailsEditRequest.php

@@ -0,0 +1,45 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * EmailsEditRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class EmailsEditRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email_address' => 'email',
+			'email_name' => 'required',
+			'department' => 'required',
+			'priority' => 'required',
+			'help_topic' => 'required',
+			// 'imap_config' => 'required',
+			'password' => 'required|min:6',
+			'user_name' => 'required',
+			// 'sending_host' => 'required',
+			// 'sending_port' => 'required',
+			//'mailbox_protocol'	=>		'required'
+			'fetching_host' => 'required',
+			'fetching_port' => 'required',
+			'mailbox_protocol'	=> 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/EmailsRequest.php

@@ -0,0 +1,44 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * EmailsRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class EmailsRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email_address' => 'required|email|unique:emails',
+			'email_name' => 'required',
+			'department' => 'required',
+			'priority' => 'required',
+			'help_topic' => 'required',
+			// 'imap_config' => 'required',
+			'password' => 'required|min:6',
+			'user_name' => 'required',
+			// 'sending_host' => 'required',
+			// 'sending_port' => 'required',
+			'fetching_host' => 'required',
+			'fetching_port' => 'required',
+			'mailbox_protocol'	=> 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/FormRequest.php

@@ -0,0 +1,36 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * FormRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class FormRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'title' => 'required',
+			'label' => 'required',
+			'type' => 'required',
+			'visibility' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/GroupRequest.php

@@ -0,0 +1,32 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * GroupRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class GroupRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required|unique:groups',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/HelptopicRequest.php

@@ -0,0 +1,38 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * HelptopicRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class HelptopicRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'topic' => 'required|unique:help_topic',
+			// 'parent_topic' => 'required',
+			// 'custom_form' => 'required',
+			'department' => 'required',
+			'priority' => 'required',
+			'sla_plan' => 'required',
+			// 'auto_assign' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/HelptopicUpdate.php

@@ -0,0 +1,37 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * HelptopicUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class HelptopicUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			// 'parent_topic' => 'required',
+			// 'custom_form' => 'required',
+			'department' => 'required',
+			'priority' => 'required',
+			'sla_plan' => 'required',
+			// 'auto_assign' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/InstallerRequest.php

@@ -0,0 +1,37 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * InstallerRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class InstallerRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'firstname' => 'required|max:20',
+			'Lastname' => 'required|max:20',
+			'email' => 'required|max:50|email',
+			'username' => 'required|max:50|min:3',
+			'password' => 'required|min:6',
+			'confirmpassword' => 'required|same:password',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/LoginRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * LoginRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class LoginRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email' => 'required|email',
+			'password' => 'required|min:6',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/MessageRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+
+use App\Http\Requests\Request;
+
+class MessageRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize()
+	{
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules()
+	{
+		return [
+			
+
+			'message_title' => 'required',
+			'message' => 'required'
+	
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/OrganizationRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * OrganizationRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class OrganizationRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'name' => 'required|unique:organization',
+			'website' => 'url',
+			// 'phone' => 'size:10',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/OrganizationUpdate.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * OrganizationUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class OrganizationUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'website' => 'url',
+			// 'phone' => 'size:10',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/ProfilePassword.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * ProfilePassword
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class ProfilePassword extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'old_password' => 'required',
+			'new_password' => 'required|min:6',
+			'confirm_password' => 'required|same:new_password',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/ProfileRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * ProfileRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class ProfileRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'first_name' => 'required',
+			'profile_pic' => 'mimes:png,jpeg',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/RegisterRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * RegisterRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class RegisterRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'email' => 'required|max:50|email|unique:users',
+			'full_name' => 'required',
+			'password' => 'required|min:6',
+			'password_confirmation' => 'required|same:password',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/SlaRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * SlaRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class SlaRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required|unique:sla_plan',
+			'grace_period' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/SlaUpdate.php

@@ -0,0 +1,32 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * SlaUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class SlaUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'grace_period' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/SmtpRequest.php

@@ -0,0 +1,37 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TicketForm
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class SmtpRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'host' => 'required',
+			'port' => 'required',
+			'encryption' => 'required',
+			'name' => 'required',
+			'email' => 'required',
+			'password' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/Sys_userRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * Sys_userRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class Sys_userRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'email' => 'required|unique:users,email',
+			'full_name' => 'required',
+			// 'phone' => 'size:10',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/Sys_userUpdate.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * Sys_userUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class Sys_userUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'user_name' => 'required',
+			// 'email' => 'required|email',
+			// 'phone' => 'size:10',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/SystemRequest.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * SystemRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class SystemRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'name' => '',
+			'url' => 'url',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TeamRequest.php

@@ -0,0 +1,33 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TeamRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TeamRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required|unique:teams',
+			'status' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TeamUpdate.php

@@ -0,0 +1,31 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TeamUpdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TeamUpdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TemplateRequest.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TemplateRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TemplateRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'name' => 'required|unique:template',
+			'ban_status' => 'required',
+			'template_set_to_clone' => 'required',
+			'language' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TemplateUdate.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TemplateUdate
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TemplateUdate extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+
+			'ban_status' => 'required',
+			'template_set_to_clone' => 'required',
+			'language' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TicketEditRequest.php

@@ -0,0 +1,36 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * AgentRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TicketEditRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			// 'subject' => 'required',
+			// 'sla_paln' => 'required',
+			// 'help_topic' => 'required',
+			// 'ticket_source' => 'required',
+			// 'ticket_priority' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TicketForm.php

@@ -0,0 +1,35 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TicketForm
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TicketForm extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			'help_topic' => 'required',
+			'Email' => 'required',
+			'Subject' => 'required',
+			'Detail' => 'required',
+		];
+	}
+
+}

code/app/Http/Requests/helpdesk/TicketRequest.php

@@ -0,0 +1,34 @@
+<?php namespace App\Http\Requests\helpdesk;
+use App\Http\Requests\Request;
+
+/**
+ * TicketRequest
+ *
+ * @package Request
+ * @author  Ladybird <info@ladybirdweb.com>
+ */
+class TicketRequest extends Request {
+
+	/**
+	 * Determine if the user is authorized to make this request.
+	 *
+	 * @return bool
+	 */
+	public function authorize() {
+		return true;
+	}
+
+	/**
+	 * Get the validation rules that apply to the request.
+	 *
+	 * @return array
+	 */
+	public function rules() {
+		return [
+			// 'To' => 'required',
+			'ticket_ID' => 'required',
+			'ReplyContent' => 'required',
+		];
+	}
+
+}

code/app/Http/routes.php

@@ -0,0 +1,520 @@
+<?php
+	"%smtplink%";
+/*
+|--------------------------------------------------------------------------
+| Application Routes
+|--------------------------------------------------------------------------
+|
+| Here is where you can register all of the routes for an application.
+| It's a breeze. Simply tell Laravel the URIs it should respond to
+| and give it the controller to call when that URI is requested.
+|
+ */
+
+//Route::get('/', 'WelcomeController@index');
+//Route::get('/', 'HomeController@index');
+
+Route::controllers([
+	'auth' => 'Auth\AuthController',
+	'password' => 'Auth\PasswordController',
+]);
+
+// Route::get('login','Auth\AuthController@getLogin');
+$router->get('getmail/{token}', 'Auth\AuthController@getMail');
+
+/*
+|-------------------------------------------------------------------------------
+|Admin Routes
+|-------------------------------------------------------------------------------
+| Here is defining entire routes for the Admin Panel
+|
+ */
+
+// To get the dash board
+//Route::get('dashboard', 'HomeController@index');
+
+Route::group(['middleware' => 'roles', 'middleware' => 'auth'], function () {
+	// resource is a function to process create,edit,read and delete
+	Route::resource('groups', 'Admin\helpdesk\GroupController'); // for group module, for CRUD
+
+	Route::resource('departments', 'Admin\helpdesk\DepartmentController'); // for departments module, for CRUD
+
+	Route::resource('teams', 'Admin\helpdesk\TeamController'); // in teams module, for CRUD
+
+	Route::resource('agents', 'Admin\helpdesk\AgentController'); // in agents module, for CRUD
+
+	Route::resource('emails', 'Admin\helpdesk\EmailsController'); // in emails module, for CRUD
+
+	Route::resource('banlist', 'Admin\helpdesk\BanlistController'); // in banlist module, for CRUD
+
+	Route::resource('template', 'Admin\helpdesk\TemplateController'); // in template module, for CRUD
+
+	Route::get('getdiagno', 'Admin\helpdesk\TemplateController@formDiagno'); // for getting form for diagnostic
+
+	Route::post('postdiagno', 'Admin\helpdesk\TemplateController@postDiagno'); // for getting form for diagnostic
+
+	Route::resource('helptopic', 'Admin\helpdesk\HelptopicController'); // in helptopics module, for CRUD
+
+	Route::resource('sla', 'Admin\helpdesk\SlaController'); // in SLA Plan module, for CRUD
+
+	Route::resource('forms','Admin\helpdesk\FormController');
+
+	Route::get('delete-forms/{id}',['as'=>'forms.delete','uses'=>'Admin\helpdesk\FormController@delete']);
+
+	//$router->model('id','getcompany');
+
+	Route::get('agent-profile-page/{id}',['as'=>'agent.profile.page','uses'=>'Admin\helpdesk\AgentController@agent_profile']);
+
+
+	Route::get('getcompany', 'Admin\helpdesk\SettingsController@getcompany'); // direct to company setting page
+
+	Route::patch('postcompany/{id}', 'Admin\helpdesk\SettingsController@postcompany'); // Updating the Company table with requests
+
+	Route::get('getsystem', 'Admin\helpdesk\SettingsController@getsystem'); // direct to system setting page
+
+	Route::patch('postsystem/{id}', 'Admin\helpdesk\SettingsController@postsystem'); // Updating the System table with requests
+
+	Route::get('getticket', 'Admin\helpdesk\SettingsController@getticket'); // direct to ticket setting page
+
+	Route::patch('postticket/{id}', 'Admin\helpdesk\SettingsController@postticket'); // Updating the Ticket table with requests
+
+	Route::get('getemail', 'Admin\helpdesk\SettingsController@getemail'); // direct to email setting page
+
+	Route::patch('postemail/{id}', 'Admin\helpdesk\SettingsController@postemail'); // Updating the Email table with requests
+
+	// Route::get('getaccess', 'Admin\helpdesk\SettingsController@getaccess'); // direct to access setting page
+
+	// Route::patch('postaccess/{id}', 'Admin\helpdesk\SettingsController@postaccess'); // Updating the Access table with requests
+
+	Route::get('getresponder', 'Admin\helpdesk\SettingsController@getresponder'); // direct to responder setting page
+
+	Route::patch('postresponder/{id}', 'Admin\helpdesk\SettingsController@postresponder'); // Updating the Responder table with requests
+
+	Route::get('getalert', 'Admin\helpdesk\SettingsController@getalert'); // direct to alert setting page
+
+	Route::patch('postalert/{id}', 'Admin\helpdesk\SettingsController@postalert'); // Updating the Alert table with requests
+
+	/*  User profile edit get  */
+	Route::get('admin-profile', 'Admin\helpdesk\ProfileController@getProfile');
+
+	/*  Admin profile get  */
+	Route::get('admin-profile-edit', 'Admin\helpdesk\ProfileController@getProfileedit');
+
+	/* Admin Profile Post */
+	Route::patch('admin-profile', 'Admin\helpdesk\ProfileController@postProfileedit');
+
+	/*  Admin Profile Password Post */
+	Route::patch('admin-profile-password', 'Admin\helpdesk\ProfileController@postProfilePassword');
+
+	/* get the create footer page for admin */
+	Route::get('create-footer', 'Common\SettingsController@CreateFooter');
+	
+	/* post footer to insert to database */
+	Route::patch('post-create-footer/{id}', 'Common\SettingsController@PostFooter');
+	
+	/* get the create footer page for admin */
+	Route::get('create-footer2', 'Common\SettingsController@CreateFooter2');
+	
+	/* post footer to insert to database */
+	Route::patch('post-create-footer2/{id}', 'Common\SettingsController@PostFooter2');
+	
+	/* get the create footer page for admin */
+	Route::get('create-footer3', 'Common\SettingsController@CreateFooter3');
+	
+	/* post footer to insert to database */
+	Route::patch('post-create-footer3/{id}', 'Common\SettingsController@PostFooter3');
+	
+	/* get the create footer page for admin */
+	Route::get('create-footer4', 'Common\SettingsController@CreateFooter4');
+	
+	/* post footer to insert to database */
+	Route::patch('post-create-footer4/{id}', 'Common\SettingsController@PostFooter4');
+
+	/* get the create footer page for admin */
+	Route::get('getsmtp',['as'=>'getsmtp','uses'=>'Common\SettingsController@getsmtp']);
+	
+	/* post footer to insert to database */
+	Route::patch('post-smtp',['as'=>'post_smtp','uses'=>'Common\SettingsController@postsmtp']);
+
+	/* Check version  */
+	Route::get('version-check',['as'=>'version-check','uses'=>'Common\SettingsController@version_check']);
+
+	/* post Check version */	
+	Route::post('post-version-check',['as'=>'post-version-check','uses'=>'Common\SettingsController@post_version_check']);
+
+	/* get Check update */	
+	Route::get('checkUpdate',['as'=>'checkupdate','uses'=>'Common\SettingsController@getupdate']);
+});
+/* calling ticket.blade.php file  */
+
+// $router->get('tickets','Admin\ThreadController@getTickets');
+
+/* calling timeline.blade.php file  */
+
+Route::get('time', function () {
+	return view('themes.default1.admin.tickets.timeline');
+});
+
+/*
+|------------------------------------------------------------------
+|Agent Routes
+|--------------------------------------------------------------------
+| Here defining entire Agent Panel routers
+|
+|
+ */
+Route::group(['middleware' => 'role.agent', 'middleware' => 'auth'], function () {
+	/* User router is used to control the CRUD of user */
+	Route::resource('user', 'Agent\helpdesk\UserController');
+
+	/* organization router used to deal CRUD function of organization */
+	Route::resource('organizations', 'Agent\helpdesk\OrganizationController');
+
+	/*  User profile get  */
+	Route::get('profile',['as'=>'profile' , 'uses'=> 'Agent\helpdesk\UserController@getProfile']);
+
+	/*  User profile edit get  */
+	Route::get('profile-edit', ['as'=>'agent-profile-edit','uses'=>'Agent\helpdesk\UserController@getProfileedit']);
+
+	/* User Profile Post */
+	Route::patch('agent-profile',['as'=>'agent-profile','uses'=> 'Agent\helpdesk\UserController@postProfileedit']);
+
+	/*  Profile Password Post */
+	Route::patch('agent-profile-password/{id}', 'Agent\helpdesk\UserController@postProfilePassword');
+
+	/* Canned list */
+	Route::get('canned/list',['as'=>'canned.list','uses'=>'Agent\helpdesk\CannedController@index']);
+
+	/* Canned create */
+	Route::get('canned/create',['as'=>'canned.create','uses'=>'Agent\helpdesk\CannedController@create']);
+
+	/* Canned store */
+	Route::patch('canned/store',['as'=>'canned.store','uses'=>'Agent\helpdesk\CannedController@store']);
+
+	/* Canned edit */
+	Route::get('canned/edit/{id}',['as'=>'canned.edit','uses'=>'Agent\helpdesk\CannedController@edit']);
+
+	/* Canned update */
+	Route::patch('canned/update/{id}',['as'=>'canned.update','uses'=>'Agent\helpdesk\CannedController@update']);
+
+	/* Canned show */
+	Route::get('canned/show/{id}',['as'=>'canned.show','uses'=>'Agent\helpdesk\CannedController@show']);
+
+	/* Canned delete */
+	Route::delete('canned/destroy/{id}',['as'=>'canned.destroy','uses'=>'Agent\helpdesk\CannedController@destroy']);
+
+	// Route::get('/abcd', 'GuestController@getList');
+	// Route::get('/qwer', ['as' => 'thread', 'uses' => 'GuestController@getThread']);
+
+	/*  Fetch Emails */
+	Route::get('/test', ['as' => 'thr', 'uses' => 'Agent\helpdesk\MailController@fetchdata']);
+
+	/*  Get Ticket */
+	Route::get('/ticket', ['as' => 'ticket', 'uses' => 'Agent\helpdesk\TicketController@ticket_list']);
+
+	/*  Get Inbox Ticket */
+	Route::get('/ticket/inbox', ['as' => 'inbox.ticket', 'uses' => 'Agent\helpdesk\TicketController@inbox_ticket_list']);
+
+	/*  Get Open Ticket */
+	Route::get('/ticket/open', ['as' => 'open.ticket', 'uses' => 'Agent\helpdesk\TicketController@open_ticket_list']);
+
+	/*  Get Answered Ticket */
+	Route::get('/ticket/answered', ['as' => 'answered.ticket', 'uses' => 'Agent\helpdesk\TicketController@answered_ticket_list']);
+
+	/*  Get Tickets Assigned to logged user */
+	Route::get('/ticket/myticket', ['as' => 'myticket.ticket', 'uses' => 'Agent\helpdesk\TicketController@myticket_ticket_list']);
+
+	/*  Get Overdue Ticket */
+	Route::get('/ticket/overdue', ['as' => 'overdue.ticket', 'uses' => 'Agent\helpdesk\TicketController@overdue_ticket_list']);
+
+	/*  Get Closed Ticket */
+	Route::get('/ticket/closed', ['as' => 'closed.ticket', 'uses' => 'Agent\helpdesk\TicketController@closed_ticket_list']);
+
+	/*  Get Assigned Ticket */
+	Route::get('/ticket/assigned', ['as' => 'assigned.ticket', 'uses' => 'Agent\helpdesk\TicketController@assigned_ticket_list']);
+
+	/*  Get Create New Ticket */
+	Route::get('/newticket', ['as' => 'newticket', 'uses' => 'Agent\helpdesk\TicketController@newticket']);
+
+	/*  Post Create New Ticket */
+	Route::post('/newticket/post', ['as' => 'post.newticket', 'uses' => 'Agent\helpdesk\TicketController@post_newticket']);
+
+	/*  Get Thread by ID */
+	Route::get('/thread/{id}', ['as' => 'ticket.thread', 'uses' => 'Agent\helpdesk\TicketController@thread']);
+
+	/*  Patch Thread Reply */
+	Route::patch('/thread/reply/{id}', ['as' => 'ticket.reply', 'uses' => 'Agent\helpdesk\TicketController@reply']);
+
+	/*  Patch Internal Note */
+	Route::patch('/internal/note/{id}', ['as' => 'Internal.note', 'uses' => 'Agent\helpdesk\TicketController@InternalNote']);
+
+	/*  Patch Ticket assigned to whom */
+	Route::patch('/ticket/assign/{id}', ['as' => 'assign.ticket', 'uses' => 'Agent\helpdesk\TicketController@assign']);
+
+	/*  Patchi Ticket Edit */
+	Route::patch('/ticket/post/edit/{id}', ['as' => 'ticket.post.edit', 'uses' => 'Agent\helpdesk\TicketController@ticket_edit_post']);
+
+	/*  Get Print Ticket */
+	Route::get('/ticket/print/{id}', ['as' => 'ticket.print', 'uses' => 'Agent\helpdesk\TicketController@ticket_print']);
+
+	/*  Get Ticket Close */
+	Route::get('/ticket/close/{id}', ['as' => 'ticket.close', 'uses' => 'Agent\helpdesk\TicketController@close']);
+
+	/*  Get ticket Resolve */
+	Route::get('/ticket/resolve/{id}', ['as' => 'ticket.resolve', 'uses' => 'Agent\helpdesk\TicketController@resolve']);
+
+	/*  Get Ticket Open */
+	Route::get('/ticket/open/{id}', ['as' => 'ticket.open', 'uses' => 'Agent\helpdesk\TicketController@open']);
+
+	/*  Get Ticket Delete */
+	Route::get('/ticket/delete/{id}', ['as' => 'ticket.delete', 'uses' => 'Agent\helpdesk\TicketController@delete']);
+
+	/*  Get Ban Email */
+	Route::get('/email/ban/{id}', ['as' => 'ban.email', 'uses' => 'Agent\helpdesk\TicketController@ban']);
+
+	/*  Get Ticket Surrender */
+	Route::get('/ticket/surrender/{id}', ['as' => 'ticket.surrender', 'uses' => 'Agent\helpdesk\TicketController@surrender']);
+
+	Route::get('/aaaa', 'Client\helpdesk\GuestController@ticket_number');
+
+	/* To show Deleted Tickets */
+	Route::get('trash', 'Agent\helpdesk\TicketController@trash');
+
+	/* To show Unassigned Tickets */
+	Route::get('unassigned', 'Agent\helpdesk\TicketController@unassigned');
+
+	/* To show dashboard pages */
+	Route::get('dashboard', 'Agent\helpdesk\DashboardController@index');
+    
+    Route::get('agen', 'Agent\helpdesk\DashboardController@ChartData');
+	
+	/* get image */	
+	Route::get('image/{id}', ['as'=>'image', 'uses'=>'Agent\helpdesk\MailController@get_data']);
+
+	Route::get('thread/auto/{id}', 'Agent\helpdesk\TicketController@autosearch');
+
+	Route::get('auto', 'Agent\helpdesk\TicketController@autosearch2');
+
+	Route::patch('search-user', 'Agent\helpdesk\TicketController@usersearch');
+	
+	Route::patch('add-user', 'Agent\helpdesk\TicketController@useradd');
+	
+	Route::post('remove-user', 'Agent\helpdesk\TicketController@userremove');
+
+	Route::post('select_all', ['as'=>'select_all' ,'uses'=>'Agent\helpdesk\TicketController@select_all']);
+
+	Route::post('canned/{id}', 'Agent\helpdesk\CannedController@get_canned');
+	
+	// Route::get('message' , 'MessageController@show');
+
+	Route::post('lock',['as'=>'lock' , 'uses'=>'Agent\helpdesk\TicketController@lock']);
+
+	Route::patch('user-org-assign/{id}', ['as'=>'user.assign.org',	'uses'=>'Agent\helpdesk\UserController@UserAssignOrg']);
+
+	Route::patch('/user-org/{id}','Agent\helpdesk\UserController@User_Create_Org');
+
+	Route::patch('/head-org/{id}','Agent\helpdesk\OrganizationController@Head_Org');
+	
+	// Department ticket
+	// Open
+	Route::get('/{dept}/open',['as'=>'dept.open.ticket','uses'=>'Agent\helpdesk\TicketController@deptopen']);
+	// Inprogress
+	Route::get('/{dept}/inprogress',['as'=>'dept.inprogress.ticket','uses'=>'Agent\helpdesk\TicketController@deptinprogress']);
+	// Closed
+	Route::get('/{dept}/closed',['as'=>'dept.closed.ticket','uses'=>'Agent\helpdesk\TicketController@deptclose']);
+	
+});
+// cscdds
+/*
+|------------------------------------------------------------------
+|Guest Routes
+|--------------------------------------------------------------------
+| Here defining Guest User's routes
+|
+|
+*/
+// seasrch
+Route::POST('tickets/search/', function() {
+       $keyword = Illuminate\Support\Str::lower(Input::get('auto'));
+       $models = App\Model\Ticket\Tickets::where('ticket_number', '=',$keyword)->orderby('ticket_number')->take(10)->skip(0)->get();
+    $count = count($models);
+    return Illuminate\Support\Facades\Redirect::back()->with("contents", $models)->with("counts", $count);
+    
+});
+Route::any('getdata', function() {
+
+   $term = Illuminate\Support\Str::lower(Input::get('term'));
+   $data = Illuminate\Support\Facades\DB::table("tickets")->distinct()->select('ticket_number')->where('ticket_number','LIKE',$term.'%')->groupBy('ticket_number')->take(10)->get();
+   foreach($data as $v) {
+   return [
+       'value' => $v->ticket_number
+   ];
+   }
+});
+
+	/* get the form for create a ticket by guest user */
+	Route::get('getform', ['as'=>'guest.getform' ,'uses'=> 'Client\helpdesk\FormController@getForm']);
+	/* post the AJAX form for create a ticket by guest user */
+	Route::post('postform/{id}', 'Client\helpdesk\FormController@postForm');
+	/* post the form to store the value */
+	Route::post('postedform', 'Client\helpdesk\FormController@postedForm');
+	//testing checkbox auto-populate
+	Route::get('check', 'CheckController@getcheck');
+	Route::post('postcheck/{id}', 'CheckController@postcheck');
+	//guest layout
+	Route::get('home', ['as'=>'home', 'uses'=>'Client\helpdesk\WelcomepageController@index']);
+	Route::get('/', ['as'=>'/', 'uses'=>'Client\helpdesk\WelcomepageController@index']);
+
+	//getform
+	Route::get('form',['as'=>'form','uses'=>'Client\helpdesk\FormController@getForm']);
+	//detail ticket information
+	Route::get('mytickets/{id}', ['as' => 'ticketinfo', 'uses' => 'Client\helpdesk\GuestController@singleThread']);
+	//ticket ckeck
+	Route::post('checkmyticket', 'Client\helpdesk\GuestController@PostCheckTicket');
+	//detail ticket information
+	Route::get('check_ticket/{id}', ['as' => 'check_ticket', 'uses' => 'Client\helpdesk\GuestController@get_ticket_email']);
+
+//testing ckeditor
+//===================================================================================
+Route::group(['middleware' => 'role.user', 'middleware' => 'auth'], function () {
+	/*  User profile get  */
+	Route::get('client-profile', ['as'=>'client.profile', 'uses'=>'Client\helpdesk\GuestController@getProfile']);
+    Route::get('mytickets', ['as' => 'ticket2', 'uses' => 'Client\helpdesk\GuestController@getMyticket']);
+	/* Get my tickets */
+    Route::get('myticket/{id}', ['as' => 'ticket', 'uses' => 'Client\helpdesk\GuestController@thread']);
+	/* User Profile Post */
+	Route::patch('client-profile-edit', 'Client\helpdesk\GuestController@postProfile');
+	/*  Profile Password Post */
+	Route::patch('client-profile-password', 'Client\helpdesk\GuestController@postProfilePassword');
+
+	Route::post('post/reply/{id}',['as'=>'client.reply','uses'=>'Client\helpdesk\ClientTicketController@reply']);
+});
+
+//====================================================================================
+/* Check your Ticket */
+Route::get('checkticket', 'Client\helpdesk\ClientTicketController@getCheckTicket');	
+/* Get my tickets */
+Route::get('myticket', ['as' => 'ticket', 'uses' => 'Client\helpdesk\GuestController@getMyticket']);
+/* Get my tickets */
+Route::get('myticket/{id}', ['as' => 'ticket', 'uses' => 'Client\helpdesk\GuestController@thread']);
+/* post Check Ticket */
+Route::post('postcheck', 'Client\helpdesk\GuestController@PostCheckTicket');
+Route::get('postcheck', 'Client\helpdesk\GuestController@PostCheckTicket');
+
+Route::post('post-ticket-reply/{id}', 'Client\helpdesk\FormController@post_ticket_reply');
+
+
+/* 404 page */
+Route::get('404', 'error\ErrorController@error404');
+
+// installer
+Route::get('/serial', array(
+	'as' => 'serialkey',
+	'uses' => 'Installer\helpdesk\InstallController@serialkey',
+));
+Route::post('/CheckSerial/{id}', array(
+	'as' => 'CheckSerial',
+	'uses' => 'Installer\helpdesk\InstallController@PostSerialKey',
+));
+Route::get('/step1', array(
+	'as' => 'licence',
+	'uses' => 'Installer\helpdesk\InstallController@licence',
+));
+Route::post('/step1post', array(
+	'as' => 'postlicence',
+	'uses' => 'Installer\helpdesk\InstallController@licencecheck',
+));
+Route::get('/step2', array(
+	'as' => 'prerequisites',
+	'uses' => 'Installer\helpdesk\InstallController@prerequisites',
+));
+Route::post('/step2post', array(
+	'as' => 'postprerequisites',
+	'uses' => 'Installer\helpdesk\InstallController@prerequisitescheck',
+));
+Route::get('/step3', array(
+	'as' => 'localization',
+	'uses' => 'Installer\helpdesk\InstallController@localization',
+));
+Route::post('/step3post', array(
+	'as' => 'postlocalization',
+	'uses' => 'Installer\helpdesk\InstallController@localizationcheck',
+));
+Route::get('/step4', array(
+	'as' => 'configuration',
+	'uses' => 'Installer\helpdesk\InstallController@configuration',
+));
+Route::post('/step4post', array(
+	'as' => 'postconfiguration',
+	'uses' => 'Installer\helpdesk\InstallController@configurationcheck',
+));
+Route::get('/step5', array(
+	'as' => 'database',
+	'uses' => 'Installer\helpdesk\InstallController@database',
+));
+Route::get('/step6', array(
+	'as' => 'account',
+	'uses' => 'Installer\helpdesk\InstallController@account',
+));
+Route::post('/step6post', array(
+	'as' => 'postaccount',
+	'uses' => 'Installer\helpdesk\InstallController@accountcheck',
+));
+Route::get('/final', array(
+	'as' => 'final',
+	'uses' => 'Installer\helpdesk\InstallController@finalize',
+));
+Route::post('/finalpost', array(
+	'as' => 'postfinal',
+	'uses' => 'Installer\helpdesk\InstallController@finalcheck',
+));
+Route::patch('/postconnection', array(
+	'as' => 'postconnection',
+	'uses' => 'Installer\helpdesk\InstallController@postconnection',
+));
+
+
+
+// cron job link
+Route::get('readmails',['as' => 'readmails', 'uses' => 'Agent\helpdesk\MailController@readmails']);
+
+// to list of routes
+Route::get('/aaa',function(){
+	$routeCollection = Route::getRoutes();
+echo "<table style='width:100%'>";
+    echo "<tr>";
+        echo "<td width='10%'><h4>HTTP Method</h4></td>";
+        echo "<td width='10%'><h4>Route</h4></td>";
+        echo "<td width='10%'><h4>Url</h4></td>";
+        echo "<td width='80%'><h4>Corresponding Action</h4></td>";
+    echo "</tr>";
+    foreach ($routeCollection as $value) {
+        echo "<tr>";
+            echo "<td>" . $value->getMethods()[0] . "</td>";
+            echo "<td>" . $value->getName() . "</td>";
+            echo "<td>" . $value->getPath() . "</td>";
+            echo "<td>" . $value->getActionName() . "</td>";
+        echo "</tr>";
+    }
+echo "</table>";
+});
+
+Route::get('503',function(){
+	return view('errors.503');
+});
+
+Route::get('404',function(){
+	return view('errors.404');
+});
+
+
+Route::get('testmail',function(){
+	$e = "hello";
+	Config::set('mail.host', 'smtp.gmail.com');
+		\Mail::send('errors.report', array('e' => $e), function ($message) {
+			$message->to('sujitprasad4567@gmail.com', 'sujit prasad')->subject('Error');
+		});
+});
+
+
+// Route::get('smp','HomeController@getsmtp');

code/app/Model/helpdesk/Agent/Agents.php

@@ -0,0 +1,13 @@
+<?php namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Agents extends Model
+{
+	protected $table = 'agents';
+	protected $fillable = [	
+							'user_name','first_name','last_name','email','phone','mobile','agent_sign', 
+							'account_type','account_status','assign_group','primary_dpt','agent_tzone',
+							'daylight_save','limit_access','directory_listing','vocation_mode','assign_team'
+							];	
+}

code/app/Model/helpdesk/Agent/Assign_team_agent.php

@@ -0,0 +1,11 @@
+<?php namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Assign_team_agent extends Model {
+
+	protected $table = 'team_assign_agent';
+
+	protected $fillable = ['id','team_id','agent_id'];
+
+}

code/app/Model/helpdesk/Agent/Department.php

@@ -0,0 +1,13 @@
+<?php namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Department extends Model
+{
+	protected $table = 'department';
+	protected $fillable = [	
+							'name', 'type', 'sla', 'manager', 'ticket_assignment', 'outgoing_email',
+							'template_set', 'auto_ticket_response', 'auto_message_response', 
+							'auto_response_email', 'recipient', 'group_access', 'department_sign'
+						];	
+}

code/app/Model/helpdesk/Agent/Group_assign_department.php

@@ -0,0 +1,11 @@
+<?php namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Group_assign_department extends Model {
+
+	protected $table = 'group_assign_department';
+
+	protected $fillable = ['group_id','id','department_id'];
+
+}

code/app/Model/helpdesk/Agent/Groups.php

@@ -0,0 +1,15 @@
+<?php namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Groups extends Model
+{
+	protected $table = 'groups';
+	protected $fillable = 	[
+								'name', 'group_status', 'can_create_ticket', 'can_edit_ticket', 
+								'can_post_ticket', 'can_close_ticket', 'can_assign_ticket', 
+								'can_trasfer_ticket', 'can_delete_ticket', 'can_ban_email', 
+								'can_manage_canned', 'can_manage_faq', 'can_view_agent_stats',
+							 	'department_access', 'admin_notes'
+							];
+}

code/app/Model/helpdesk/Agent/Teams.php

@@ -0,0 +1,11 @@
+<?php namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Teams extends Model
+{
+	protected $table = 'teams';
+	protected $fillable = 	[
+								'name', 'status', 'team_lead', 'assign_alert', 'admin_notes'
+							];
+}							

code/app/Model/helpdesk/Agent_panel/Canned.php

@@ -0,0 +1,13 @@
+<?php namespace App\Model\helpdesk\Agent_panel;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Canned extends Model {
+
+	/* define the table name */
+	protected $table = 'canned_response';
+
+	/* Define the fillable fields */
+	protected $fillable = ['user_id','title','message','created_at','updated_at'];
+
+}