update v1.0.6

This commit is contained in:
sujitprasad
2016-02-16 22:42:08 +05:30
parent e6b579d67b
commit 073a49a8af
587 changed files with 21487 additions and 22766 deletions

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@@ -1,14 +0,0 @@
Hello {!! $agent !!},<br/><br/>
New ticket {!! $ticket_number !!} created<br/>
<br/>
From
Name :- {!! $name !!}<br/>
E-mail :- {!! $email !!}<br/>
<br/>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}</h4>
<br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,25 +0,0 @@
---Reply above this line---<br/><br/>
<?php
if(isset($content)) {
?>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}<br/><br/>{!! $sign !!}</h4>
You can check the status of or update this ticket online at: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/><br/>
<?php
} else {
?>
Hello {!!$name!!} <br/><br/>
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.<br/><br/>
Ticket ID: <b>{!!$ticket_number!!}</b><br/>
{{-- Subject: <b>Ticket Subject</b><br/> --}}
{{-- Department: <b>Support</b><br/> --}}
{{-- Status: <b>Open</b><br/> --}}
{{-- Priority: <b>Normal</b><br/><br/> --}}
{!! $sign !!}
You can check the status of or update this ticket online at: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/><br/>
<?php
}
?>

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@@ -1,4 +0,0 @@
---Reply above this line---<br/><br/><br/>
Hello {{$name}} <br/><br/>
Your ticket have been created please visit this link for your ticket query.<br/><br/>

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@@ -1,9 +0,0 @@
Hello {!! $agent !!},<br/><br/>
Ticket No: {!! $ticket_number !!} <br/>
Has been assigned to you by {!! $master !!}<br/>
<br/>
Thank You<br/><br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,9 +0,0 @@
Hello {!! $user !!},<br/><br/>
Click the link below to view your Requested ticket <br/><br/>
<a href="{!! $link !!}">{!! $link !!}</a><br/><br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,7 +0,0 @@
Hello,<br/><br/>
This message is regarding your ticket ID {{ $ticket_number }}. We are changing the status of this ticket to 'Closed' as the issue appears to be resolved.<br/>
<br/>
Thank you<br/>
<br/>
Kind regards,<br/>
{!! $from !!}

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@@ -1,14 +0,0 @@
Hello {!! $agent !!},<br/><br/>
New ticket {!! $ticket_number !!} created<br/>
<br/>
From
Name :- {!! $name !!}<br/>
E-mail :- {!! $email !!}<br/>
<br/>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}</h4>
<br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,25 +0,0 @@
---Reply above this line---<br/><br/>
<?php
if(isset($content)) {
?>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}<br/><br/>{!! $sign !!}</h4>
You can check the status of or update this ticket online at: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/><br/>
<?php
} else {
?>
Hello {!!$name!!} <br/><br/>
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.<br/><br/>
Ticket ID: <b>{!!$ticket_number!!}</b><br/>
{{-- Subject: <b>Ticket Subject</b><br/> --}}
{{-- Department: <b>Support</b><br/> --}}
{{-- Status: <b>Open</b><br/> --}}
{{-- Priority: <b>Normal</b><br/><br/> --}}
{!! $sign !!}
You can check the status of or update this ticket online at: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/><br/>
<?php
}
?>

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@@ -1,4 +0,0 @@
---Reply above this line---<br/><br/><br/>
Hello {{$name}} <br/><br/>
Your ticket have been created please visit this link for your ticket query.<br/><br/>

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@@ -1,9 +0,0 @@
Hello {!! $agent !!},<br/><br/>
Ticket No: {!! $ticket_number !!} <br/>
Has been assigned to you by {!! $master !!}<br/>
<br/>
Thank You<br/><br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,9 +0,0 @@
Hello {!! $user !!},<br/><br/>
Click the link below to view your Requested ticket <br/><br/>
<a href="{!! $link !!}">{!! $link !!}</a><br/><br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,7 +0,0 @@
Hello,<br/><br/>
This message is regarding your ticket ID {{ $ticket_number }}. We are changing the status of this ticket to 'Closed' as the issue appears to be resolved.<br/>
<br/>
Thank you<br/>
<br/>
Kind regards,<br/>
{!! $from !!}

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@@ -1,13 +0,0 @@
Hello {!! $agent !!},<br/><br/>
A reply been made to ticket {!! $ticket_number !!} <br/>
<br/>
From
Name: {!! $name !!}<br/>
E-mail: {!! $email !!}<br/>
<br/>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}</h4>
<br/>
<br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,14 +0,0 @@
Hello {!! $name !!}, <br/><br/>
This email is confirmation that you are now registered at our helpdesk. <br/> <br/>
Registered Email: {!! $emailadd !!} <br/>
Password: {{$password}} <br/> <br/>
You can visit the helpdesk to browse articles and contact us at any time: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/> <br/>
Thank You.<br/><br/>
Kind Regards,<br/><br/>
{!! $from !!}

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@@ -1 +0,0 @@
Click here to reset your password: {!! url('password/reset/'.$token) !!}

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@@ -1,14 +0,0 @@
Hello <br/><br/>
You asked to reset your password. To do so, please click this link:<br/><br/>
<a href="{!! url('password/reset/'.$token) !!}">{!! url('password/reset/'.$token) !!}</a><br/><br/>
<br/>
This will let you change your password to something new. If you didn't ask for this, don't worry, we'll keep your password safe.<br/><br/>
Thank You.<br/>
<br/>
Kind Regards,<br/><br/>
<?php $company = App\Model\helpdesk\Settings\Company::where('id','=','1')->first(); $company = $company->company_name; ?>
{!! $company !!}

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@@ -1 +0,0 @@
<pre>{{$e}}</pre>

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@@ -1,11 +0,0 @@
---Reply above this line---<br/><br/>
{!! $content !!}<br/>
<?php
if($Agent_Signature != null) {
?>
{!! $Agent_Signature !!}<br/>
<?php } ?>
Ticket Details<br/>
Ticket ID: {!! $ticket_number !!}<br/>

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@@ -1,13 +0,0 @@
Hello {!! $agent !!},<br/><br/>
A reply been made to ticket {!! $ticket_number !!} <br/>
<br/>
From
Name: {!! $name !!}<br/>
E-mail: {!! $email !!}<br/>
<br/>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}</h4>
<br/>
<br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,141 +1,154 @@
name;
$created = DB::table('tickets')-&gt;select('created_at')-&gt;where('dept_id','=',$dept-&gt;id)-&gt;where('created_at','LIKE','%'.$day1.'%')-&gt;count();
$closed = DB::table('tickets')-&gt;where('dept_id','=',$dept-&gt;id)-&gt;where('closed_at','LIKE','%'.$day1.'%')-&gt;count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept-&gt;id)-&gt;where('status', '=', 1)-&gt;count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept-&gt;id)-&gt;where('status', '=', 1)-&gt;get();
<?php
$date = Date('d-m-Y');
$format = 'Y-m-d';
$day1 = Date($format,strtotime('-1 day'. $date));
$depts = App\Model\helpdesk\Agent\Department::all();
foreach ($depts as $dept) {
// echo $dept->name;
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue-&gt;sla)-&gt;first();
$ovdate = $overdue-&gt;created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan-&gt;grace_period)).'<br><br>';
if(date('Y-m-d H:i:s') &gt; $new_date){
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br>";
// echo "closed=".$closed."<br>";
// echo "inprogress=".$inprogress."<br>";
// echo "overdue=".$i."<br>";
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
}
?&gt;
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>SmoothDeal</title>
</head>
<body style="background-color: #666">
<!-- Start Container -->
<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
SmoothDeal
<span>
<span><span>
<span>
<p>
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<!-- Start Main Text (introduction) -->
<!-- Main Title -->
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
{!! $company !!}
</p>
<p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
<strong> Daily Report</strong>
</p>
<p>
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
</p>
</span>
</span>
<!-- End Main Text (introduction) -->
</td>
</tr>
<span>
<span>
<tr>
<td colspan="2" bgcolor="#FFFFFF">
<!-- Start - Quick overview table -->
<p>
<!-- Quick overview table title -->
<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
Overview
</p>
@foreach ($depts as $dept)
name;
$created = DB::table('tickets')-&gt;select('created_at')-&gt;where('dept_id','=',$dept-&gt;id)-&gt;where('created_at','LIKE','%'.$day1.'%')-&gt;count();
$closed = DB::table('tickets')-&gt;where('dept_id','=',$dept-&gt;id)-&gt;where('closed_at','LIKE','%'.$day1.'%')-&gt;count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept-&gt;id)-&gt;where('status', '=', 1)-&gt;count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept-&gt;id)-&gt;where('status', '=', 1)-&gt;get();
<?php
// echo $dept->name;
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
$i = 0;
foreach ($overdues as $overdue) {
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue-&gt;sla)-&gt;first();
$ovdate = $overdue-&gt;created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan-&gt;grace_period)).'<br><br>';
if(date('Y-m-d H:i:s') &gt; $new_date){
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
$ovdate = $overdue->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
if(date('Y-m-d H:i:s') > $new_date){
$i++;
}
}
// echo "created=".$created."<br>";
// echo "closed=".$closed."<br>";
// echo "inprogress=".$inprogress."<br>";
// echo "overdue=".$i."<br>";
?&gt;
<span>
<span><span>
<span>
<strong>{!! $dept-&gt;name !!}</strong>
</span>
</span>
// echo "created=".$created."<br/>";
// echo "closed=".$closed."<br/>";
// echo "inprogress=".$inprogress."<br/>";
// echo "overdue=".$i."<br/>";
?>
<!-- Overview Table -->
<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
<tr >
<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
</td>
</tr>
<span>
<strong>New tickets</strong>
<strong>{!! $created !!}</strong>
</span>
<span>
<strong>Closed tickets</strong>
<strong>{!! $closed !!}</strong>
</span>
<tr>
<td align="center"><strong>New tickets</strong></td>
<td align="center"><strong>{!! $created !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
</tr>
<span>
<strong>Inprogress tickets</strong>
<strong>{!! $inprogress !!}</strong>
</span>
<span>
<strong>Overdue tickets</strong>
<strong>{!! $i !!}</strong>
</span>
<tr>
<td align="center"><strong>Inprogress tickets</strong></td>
<td align="center"><strong>{!! $inprogress !!}</strong></td>
</tr>
<tr>
<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
</tr>
</span></span>
<tr>
<td colspan="2" style="height: 10px;"></td>
</tr>
</table>
<!-- End - Overview table -->
@endforeach
</span></span><span>
<span>
<p>
We should all work hard to guarantee that all tickets are being addressed in a timely manner.&nbsp;
<tr>
<td style="padding: " colspan="2" bgcolor="#FFFFFF">
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
We should all work hard to guarantee that all tickets are being addressed in a timely manner. 
</p>
<p>
Thank You,<br> Kind Regards,<br>{!! $company !!}
<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
Thank You,<br/> Kind Regards,<br/>{!! $company !!}
</p>
<p>
<!-- Main Text -->
<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
<strong> Powered by Faveo</strong>
</p>
</span>
</span>
</td>
</tr>
</td>
</tr>
</span></span>
</table>
</body>
</html>

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@@ -1,14 +0,0 @@
Hello {!! $name !!}, <br/><br/>
This email is confirmation that you are now registered at our helpdesk. <br/> <br/>
Registered Email: {!! $emailadd !!} <br/>
Password: {{$password}} <br/> <br/>
You can visit the helpdesk to browse articles and contact us at any time: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/> <br/>
Thank You.<br/><br/>
Kind Regards,<br/><br/>
{!! $from !!}

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@@ -1 +0,0 @@
Click here to reset your password: {!! url('password/reset/'.$token) !!}

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@@ -1,14 +0,0 @@
Hello <br/><br/>
You asked to reset your password. To do so, please click this link:<br/><br/>
<a href="{!! url('password/reset/'.$token) !!}">{!! url('password/reset/'.$token) !!}</a><br/><br/>
<br/>
This will let you change your password to something new. If you didn't ask for this, don't worry, we'll keep your password safe.<br/><br/>
Thank You.<br/>
<br/>
Kind Regards,<br/><br/>
<?php $company = App\Model\helpdesk\Settings\Company::where('id','=','1')->first(); $company = $company->company_name; ?>
{!! $company !!}

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@@ -1,14 +0,0 @@
Hello {!! $agent !!},<br><br>
New ticket {!! $ticket_number !!} created<br>
<br>
From
Name :- {!! $name !!}<br>
E-mail :- {!! $email !!}<br>
<br>
<h4>{!! $content !!}</h4>
<br>
Kind Regard,<br>
{!! $from !!}

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@@ -1,25 +0,0 @@
---Reply above this line---<br/><br/>
<?php
if(isset($content)) {
?>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}<br/><br/>{!! $sign !!}</h4>
You can check the status of or update this ticket online at: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/><br/>
<?php
} else {
?>
Hello {!!$name!!} <br/><br/>
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.<br/><br/>
Ticket ID: <b>{!!$ticket_number!!}</b><br/>
{{-- Subject: <b>Ticket Subject</b><br/> --}}
{{-- Department: <b>Support</b><br/> --}}
{{-- Status: <b>Open</b><br/> --}}
{{-- Priority: <b>Normal</b><br/><br/> --}}
{!! $sign !!}
You can check the status of or update this ticket online at: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/><br/>
<?php
}
?>

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@@ -1,4 +0,0 @@
---Reply above this line---<br/><br/><br/>
Hello {{$name}} <br/><br/>
Your ticket have been created please visit this link for your ticket query.<br/><br/>

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@@ -1,9 +0,0 @@
Hello {!! $agent !!},<br/><br/>
Ticket No: {!! $ticket_number !!} <br/>
Has been assigned to you by {!! $master !!}<br/>
<br/>
Thank You<br/><br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,9 +0,0 @@
Hello {!! $user !!},<br/><br/>
Click the link below to view your Requested ticket <br/><br/>
<a href="{!! $link !!}">{!! $link !!}</a><br/><br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,7 +0,0 @@
Hello,<br/><br/>
This message is regarding your ticket ID {{ $ticket_number }}. We are changing the status of this ticket to 'Closed' as the issue appears to be resolved.<br/>
<br/>
Thank you<br/>
<br/>
Kind regards,<br/>
{!! $from !!}

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@@ -1,13 +0,0 @@
Hello {!! $agent !!},<br/><br/>
A reply been made to ticket {!! $ticket_number !!} <br/>
<br/>
From
Name: {!! $name !!}<br/>
E-mail: {!! $email !!}<br/>
<br/>
<h4 style="background-color:#F3F3F3;padding:20px;border:1px;border-radius:7px;">{!! $content !!}</h4>
<br/>
<br/>
Kind Regards,<br/>
{!! $from !!}

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@@ -1,14 +0,0 @@
Hello {!! $name !!}, <br/><br/>
This email is confirmation that you are now registered at our helpdesk. <br/> <br/>
Registered Email: {!! $emailadd !!} <br/>
Password: {{$password}} <br/> <br/>
You can visit the helpdesk to browse articles and contact us at any time: <a href="{!! \URL::route('ticket2') !!}">{!! \URL::route('ticket2') !!}</a><br/> <br/>
Thank You.<br/><br/>
Kind Regards,<br/><br/>
{!! $from !!}

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@@ -1 +0,0 @@
Click here to reset your password: {!! url('password/reset/'.$token) !!}

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@@ -1,14 +0,0 @@
Hello <br/><br/>
You asked to reset your password. To do so, please click this link:<br/><br/>
<a href="{!! url('password/reset/'.$token) !!}">{!! url('password/reset/'.$token) !!}</a><br/><br/>
<br/>
This will let you change your password to something new. If you didn't ask for this, don't worry, we'll keep your password safe.<br/><br/>
Thank You.<br/>
<br/>
Kind Regards,<br/><br/>
<?php $company = App\Model\helpdesk\Settings\Company::where('id','=','1')->first(); $company = $company->company_name; ?>
{!! $company !!}

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<pre>{{$e}}</pre>

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---Reply above this line---<br/><br/>
{!! $content !!}<br/>
<?php
if($Agent_Signature != null) {
?>
{!! $Agent_Signature !!}<br/>
<?php } ?>
Ticket Details<br/>
Ticket ID: {!! $ticket_number !!}<br/>

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<pre>{{$e}}</pre>

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---Reply above this line---<br/><br/>
{!! $content !!}<br/>
<?php
if($Agent_Signature != null) {
?>
{!! $Agent_Signature !!}<br/>
<?php } ?>
Ticket Details<br/>
Ticket ID: {!! $ticket_number !!}<br/>