454 lines
16 KiB
PHP
454 lines
16 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin\helpdesk;
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// controller
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use App\Http\Controllers\Agent\helpdesk\TicketController;
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use App\Http\Controllers\Controller;
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// request
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use App\Http\Requests\helpdesk\WorkflowCreateRequest;
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use App\Http\Requests\helpdesk\WorkflowUpdateRequest;
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use App\Model\helpdesk\Agent\Department;
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// model
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Email\Emails;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Workflow\WorkflowAction;
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use App\Model\helpdesk\Workflow\WorkflowName;
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use App\Model\helpdesk\Workflow\WorkflowRules;
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use App\User;
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use Datatable;
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//classes
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use Exception;
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use Illuminate\Http\Request;
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use Lang;
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/**
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* WorkflowController
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* In this controller in the CRUD function for all the workflow applied in faveo.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class WorkflowController extends Controller
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{
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/**
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* Create a new controller instance.
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* constructor to check
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* 1. authentication
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* 2. user roles
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* 3. roles must be agent.
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*
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* @return void
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*/
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public function __construct()
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{
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// checking authentication
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$this->middleware('auth');
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// checking admin roles
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$this->middleware('roles');
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}
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/**
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* Display a listing of all the workflow.
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*
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* @return type
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*/
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public function index()
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{
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try {
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return view('themes.default1.admin.helpdesk.manage.workflow.index');
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* List of all the workflow in the system.
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*
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* @return type
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*/
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public function workFlowList()
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{
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// returns chumper datatable
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return Datatable::collection(WorkflowName::All())
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/* searcable column name */
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->searchColumns('name')
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/* order column name and description */
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->orderColumns('name')
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/* add column name */
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->addColumn('name', function ($model) {
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return $model->name;
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})
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/* add column status */
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->addColumn('status', function ($model) {
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if ($model->status == 1) {
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return 'Active';
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} elseif ($model->status == 0) {
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return 'Disabled';
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}
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})
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/* add column order */
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->addColumn('order', function ($model) {
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return $model->order;
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})
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/* add column rules */
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->addColumn('rules', function ($model) {
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$rules = WorkflowRules::where('workflow_id', '=', $model->id)->count();
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return $rules;
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})
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/* add column target */
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->addColumn('target', function ($model) {
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$target = $model->target;
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$target1 = explode('-', $target);
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if ($target1[0] == 'A') {
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if ($target1[1] == 0) {
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return 'Any';
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} elseif ($target1[1] == 1) {
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return 'Web Forms';
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} elseif ($target1[1] == 2) {
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return 'Email';
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} elseif ($target1[1] == 4) {
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return 'API';
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}
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} elseif ($target1[0] == 'E') {
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$emails = Emails::where('id', '=', $target1[1])->first();
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return $emails->email_address;
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}
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})
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/* add column created */
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->addColumn('Created', function ($model) {
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return TicketController::usertimezone($model->created_at);
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})
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/* add column updated */
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->addColumn('Updated', function ($model) {
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return TicketController::usertimezone($model->updated_at);
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})
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/* add column action */
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->addColumn('Actions', function ($model) {
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$confirmation = 'Are you sure?';
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return "<a class='btn btn-info btn-xs btn-flat' href='".route('workflow.edit', $model->id)."'><i class='fa fa-edit text-black'></i> Edit</a> <a class='btn btn-danger btn-xs btn-flat' href='".route('workflow.delete', $model->id)."' onclick='return confirm_delete()'><i class='fa fa-trash text-black'></i> Delete</a> ";
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})
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->make();
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}
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/**
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* Show the form for creating a new workflow.
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*
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* @return type Response
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*/
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public function create(Emails $emails)
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{
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$email_data = '';
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foreach ($emails->lists('email_address', 'id') as $key => $email) {
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$email_data["E-$key"] = $email;
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}
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$emails = $email_data;
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try {
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return view('themes.default1.admin.helpdesk.manage.workflow.create', compact('emails'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Store a new workflow in to the system.
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*
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* @param \App\Http\Requests\helpdesk\WorkflowCreateRequest $request
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*
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* @return type view
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*/
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public function store(WorkflowCreateRequest $request)
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{
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try {
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// store a new workflow credentials in to the system
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$workflow_name = new WorkflowName();
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$workflow_name->name = $request->name;
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$workflow_name->status = $request->status;
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$workflow_name->order = $request->execution_order;
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$workflow_name->target = $request->target_channel;
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$workflow_name->internal_note = $request->internal_note;
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$workflow_name->save();
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$rules = $request->rule;
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$actions = $request->action;
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// store workflow rules into the system
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foreach ($rules as $rule) {
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$workflow_rule = new WorkflowRules();
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$workflow_rule->workflow_id = $workflow_name->id;
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$workflow_rule->matching_scenario = $rule['a'];
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$workflow_rule->matching_relation = $rule['b'];
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$workflow_rule->matching_value = $rule['c'];
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$workflow_rule->save();
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}
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// store a new workflow action into the system
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foreach ($actions as $action) {
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$workflow_action = new WorkflowAction();
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$workflow_action->workflow_id = $workflow_name->id;
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$workflow_action->condition = $action['a'];
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$workflow_action->action = $action['b'];
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$workflow_action->save();
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}
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return redirect('workflow')->with('success', Lang::get('lang.workflow_created_successfully'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Editing the details of the banned users.
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*
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* @param type $id
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* @param User $ban
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*
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* @return type Response
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*/
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public function edit($id, WorkflowName $work_flow_name, Emails $emails, WorkflowRules $workflow_rule, WorkflowAction $workflow_action)
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{
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try {
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$emails = $emails->get();
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$workflow = $work_flow_name->whereId($id)->first();
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$workflow_rules = $workflow_rule->whereWorkflow_id($id)->get();
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$workflow_actions = $workflow_action->whereWorkflow_id($id)->get();
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return view('themes.default1.admin.helpdesk.manage.workflow.edit', compact('id', 'workflow', 'emails', 'workflow_rules', 'workflow_actions'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update ticket workflow.
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*
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* @param type $id
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* @param \App\Http\Requests\helpdesk\WorkflowUpdateRequest $request
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*
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* @return type view
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*/
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public function update($id, WorkflowUpdateRequest $request)
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{
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try {
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// store a new workflow credentials in to the system
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$workflow_name = WorkflowName::whereId($id)->first();
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$workflow_name->name = $request->name;
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$workflow_name->status = $request->status;
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$workflow_name->order = $request->execution_order;
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$workflow_name->target = $request->target_channel;
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$workflow_name->internal_note = $request->internal_note;
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$workflow_name->save();
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$rules = $request->rule;
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$actions = $request->action;
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// removing old foreign values to insert an updated one
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WorkflowAction::where('workflow_id', '=', $id)->delete();
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WorkflowRules::where('workflow_id', '=', $id)->delete();
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// update workflow rules into the system
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foreach ($rules as $rule) {
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$workflow_rule = new WorkflowRules();
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$workflow_rule->workflow_id = $workflow_name->id;
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$workflow_rule->matching_scenario = $rule['a'];
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$workflow_rule->matching_relation = $rule['b'];
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$workflow_rule->matching_value = $rule['c'];
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$workflow_rule->save();
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}
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// update workflow action into the system
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foreach ($actions as $action) {
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$workflow_action = new WorkflowAction();
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$workflow_action->workflow_id = $workflow_name->id;
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$workflow_action->condition = $action['a'];
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$workflow_action->action = $action['b'];
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$workflow_action->save();
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}
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return redirect('workflow')->with('success', Lang::get('lang.workflow_updated_successfully'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* function to delete workflow.
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*
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* @param type $id
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*/
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public function destroy($id)
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{
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try {
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// remove all the contents of workflow
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$workflow_action = WorkflowAction::where('workflow_id', '=', $id)->delete();
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$workflow_rules = WorkflowRules::where('workflow_id', '=', $id)->delete();
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$workflow = WorkflowName::whereId($id)->delete();
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return redirect('workflow')->with('success', Lang::get('lang.workflow_deleted_successfully'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* function to select action.
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*
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* @param type $id
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* @param \Illuminate\Http\Request $request
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*
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* @return type void
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*/
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public function selectAction($id, Request $request)
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{
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if ($request->option == 'reject') {
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return $this->rejectTicket($id);
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} elseif ($request->option == 'department') {
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return $this->department($id);
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} elseif ($request->option == 'priority') {
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return $this->priority($id);
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} elseif ($request->option == 'sla') {
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return $this->slaPlan($id);
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} elseif ($request->option == 'team') {
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return $this->assignTeam($id);
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} elseif ($request->option == 'agent') {
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return $this->assignAgent($id);
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} elseif ($request->option == 'helptopic') {
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return $this->helptopic($id);
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} elseif ($request->option == 'status') {
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return $this->ticketStatus($id);
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}
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}
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/**
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* function to reject ticket.
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*
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* @return string
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*/
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public function rejectTicket($id)
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{
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$var = '<input type="hidden" name="action['.$id.'][b]" class="form-control" value="reject"><span text-red>Reject</span> ';
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return $var;
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}
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/**
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* function to return deprtment select option.
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*
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* @return type string
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*/
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public function department($id)
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{
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$departments = Department::all();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($departments as $department) {
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$var .= "<option value='".$department->id."'>".$department->name.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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/**
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* function to return the priority select option.
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*
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* @return type string
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*/
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public function priority($id)
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{
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$priorities = Ticket_Priority::all();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($priorities as $priority) {
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$var .= "<option value='".$priority->priority_id."'>".$priority->priority_desc.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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/**
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* function to return the slaplan select option.
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*
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* @return type string
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*/
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public function slaPlan($id)
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{
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$sla_plans = Sla_plan::where('status', '=', 1)->get();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($sla_plans as $sla_plan) {
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$var .= "<option value='".$sla_plan->id."'>".$sla_plan->grace_period.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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/**
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* function to get system team select option.
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*
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* @return type string
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*/
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public function assignTeam($id)
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{
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$teams = Teams::where('status', '=', 1)->get();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($teams as $team) {
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$var .= "<option value='".$team->id."'>".$team->name.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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/**
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* function to get system agents select option.
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*
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* @return type string
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*/
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public function assignAgent($id)
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{
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$users = User::where('role', '!=', 'user')->where('active', '=', 1)->get();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($users as $user) {
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$var .= "<option value='".$user->id."'>".$user->first_name.' '.$user->last_name.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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/**
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* function to get the helptopic select option.
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*
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* @return type string
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*/
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public function helptopic($id)
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{
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$help_topics = Help_topic::where('status', '=', 1)->get();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($help_topics as $help_topic) {
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$var .= "<option value='".$help_topic->id."'>".$help_topic->topic.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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/**
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* function to get the select option to choose the ticket status.
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*
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* @return type string
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*/
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public function ticketStatus($id)
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{
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$ticket_status = Ticket_Status::all();
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$var = "<select name='action[".$id."][b]' class='form-control' required>";
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foreach ($ticket_status as $status) {
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$var .= "<option value='".$status->id."'>".$status->name.'</option>';
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}
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$var .= '</select>';
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return $var;
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}
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}
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