297 lines
12 KiB
PHP
297 lines
12 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin\helpdesk;
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// controller
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use App\Http\Controllers\Controller;
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use App\Http\Controllers\Common\PhpMailController;
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// request
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use App\Http\Requests\helpdesk\AgentRequest;
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use App\Http\Requests\helpdesk\AgentUpdate;
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// model
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use App\Model\helpdesk\Agent\Assign_team_agent;
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Agent\Groups;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Utility\CountryCode;
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use App\Model\helpdesk\Utility\Timezones;
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use App\User;
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// classes
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use DB;
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use Exception;
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use GeoIP;
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use Hash;
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use Lang;
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/**
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* AgentController
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* This controller is used to CRUD Agents.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class AgentController extends Controller
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{
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/**
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* Create a new controller instance.
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* constructor to check
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* 1. authentication
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* 2. user roles
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* 3. roles must be agent.
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*
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* @return void
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*/
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public function __construct(PhpMailController $PhpMailController)
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{
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// creating an instance for the PhpmailController
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$this->PhpMailController = $PhpMailController;
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// checking authentication
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$this->middleware('auth');
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// checking admin roles
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$this->middleware('roles');
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}
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/**
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* Get all agent list page.
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*
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* @return type view
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*/
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public function index()
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{
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try {
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return view('themes.default1.admin.helpdesk.agent.agents.index');
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* creating a new agent.
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*
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* @param Assign_team_agent $team_assign_agent
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* @param Timezones $timezone
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* @param Groups $group
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* @param Department $department
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* @param Teams $team_all
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*
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* @return type view
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*/
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public function create(Timezones $timezone, Groups $group, Department $department, Teams $team_all, CountryCode $code)
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{
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try {
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// gte all the teams
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$team = $team_all->get();
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// get all the timezones
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$timezones = $timezone->get();
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// get all the groups
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$groups = $group->get();
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// get all department
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$departments = $department->get();
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// list all the teams in a single variable
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$teams = $team->lists('id', 'name')->toArray();
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$location = GeoIP::getLocation('');
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$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
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// returns to the page with all the variables and their datas
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return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'))->with('phonecode', $phonecode->phonecode);
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} catch (Exception $e) {
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// returns if try fails with exception meaagse
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* store a new agent.
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*
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* @param User $user
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* @param AgentRequest $request
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* @param Assign_team_agent $team_assign_agent
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*
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* @return type Response
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*/
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public function store(User $user, AgentRequest $request)
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{
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if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
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return redirect()->back()->with(['fails2' => Lang::get('lang.country-code-required-error'), 'country_code' => 1])->withInput();
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} else {
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$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
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if (!count($code)) {
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return redirect()->back()->with(['fails2' => Lang::get('lang.incorrect-country-code-error'), 'country_code' => 1])->withInput();
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}
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}
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// fixing the user role to agent
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$user->fill($request->except(['group', 'primary_department', 'agent_time_zone']))->save();
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$user->assign_group = $request->group;
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$user->primary_dpt = $request->primary_department;
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$user->agent_tzone = $request->agent_time_zone;
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// generate password and has immediately to store
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$password = $this->generateRandomString();
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$user->password = Hash::make($password);
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// fetching all the team details checked for this user
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$requests = $request->input('team');
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// get user id of the inserted user detail
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$id = $user->id;
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// insert team
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foreach ($requests as $req) {
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// insert all the selected team id to the team and agent relationship table
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DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
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}
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// save user credentails
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if ($user->save() == true) {
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// fetch user credentails to send mail
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$name = $user->user_name;
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$email = $user->email;
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if($request->input('send_email')) {
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try {
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// send mail on registration
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$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => null, 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
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} catch (Exception $e) {
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// returns if try fails
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return redirect('agents')->with('warning', Lang::get('lang.agent_send_mail_error_on_agent_creation'));
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}
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}
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// returns for the success case
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return redirect('agents')->with('success', Lang::get('lang.agent_creation_success'));
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} else {
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// returns if fails
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return redirect('agents')->with('fails', Lang::get('lang.failed_to_create_agent'));
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}
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}
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/**
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* Editing a selected agent.
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*
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* @param type int $id
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* @param type User $user
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* @param type Assign_team_agent $team_assign_agent
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* @param type Timezones $timezone
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* @param type Groups $group
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* @param type Department $department
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* @param type Teams $team
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*
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* @return type Response
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*/
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public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team, CountryCode $code)
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{
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try {
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$location = GeoIP::getLocation('');
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$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
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$user = $user->whereId($id)->first();
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$team = $team->get();
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$teams1 = $team->lists('name', 'id');
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$timezones = $timezone->get();
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$groups = $group->get();
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$departments = $department->get();
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$table = $team_assign_agent->where('agent_id', $id)->first();
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$teams = $team->lists('id', 'name')->toArray();
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$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id')->toArray();
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return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'))->with('phonecode', $phonecode->phonecode);
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} catch (Exception $e) {
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return redirect('agents')->with('fail', Lang::get('lang.failed_to_edit_agent'));
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}
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}
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/**
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* Update the specified agent in storage.
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*
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* @param type int $id
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* @param type User $user
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* @param type AgentUpdate $request
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* @param type Assign_team_agent $team_assign_agent
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*
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* @return type Response
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*/
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public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent)
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{
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if ($request->get('country_code') == '' && ($request->get('phone_number') != '' || $request->get('mobile') != '')) {
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return redirect()->back()->with(['fails2' => Lang::get('lang.country-code-required-error'), 'country_code' => 1])->withInput();
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} else {
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$code = CountryCode::select('phonecode')->where('phonecode', '=', $request->get('country_code'))->get();
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if (!count($code)) {
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return redirect()->back()->with(['fails2' => Lang::get('lang.incorrect-country-code-error'), 'country_code' => 1])->withInput();
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}
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}
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// storing all the details
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$user = $user->whereId($id)->first();
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$daylight_save = $request->input('daylight_save');
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$limit_access = $request->input('limit_access');
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$directory_listing = $request->input('directory_listing');
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$vocation_mode = $request->input('vocation_mode');
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//==============================================
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$table = $team_assign_agent->where('agent_id', $id);
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$table->delete();
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$requests = $request->input('team');
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// inserting team details
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foreach ($requests as $req) {
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DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
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}
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//Todo For success and failure conditions
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try {
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if ($request->input('country_code') != '' or $request->input('country_code') != null) {
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$user->country_code = $request->input('country_code');
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}
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$user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save();
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$user->assign_group = $request->group;
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$user->primary_dpt = $request->primary_department;
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$user->agent_tzone = $request->agent_time_zone;
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$user->save();
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return redirect('agents')->with('success', Lang::get('lang.agent_updated_sucessfully'));
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} catch (Exception $e) {
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return redirect('agents')->with('fails', Lang::get('lang.unable_to_update_agent').'<li>'.$e->errorInfo[2].'</li>');
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}
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}
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/**
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* Remove the specified agent from storage.
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*
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* @param type $id
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* @param User $user
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* @param Assign_team_agent $team_assign_agent
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*
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* @throws Exception
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*
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* @return type Response
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*/
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public function destroy($id, User $user, Assign_team_agent $team_assign_agent)
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{
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/* Becouse of foreign key we delete team_assign_agent first */
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error_reporting(E_ALL & ~E_NOTICE);
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$team_assign_agent = $team_assign_agent->where('agent_id', $id);
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$team_assign_agent->delete();
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$user = $user->whereId($id)->first();
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try {
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$error = Lang::get('lang.this_staff_is_related_to_some_tickets');
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$user->id;
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$user->delete();
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throw new \Exception($error);
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return redirect('agents')->with('success', Lang::get('lang.agent_deleted_sucessfully'));
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} catch (\Exception $e) {
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return redirect('agents')->with('fails', $error);
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}
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}
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/**
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* Generate a random string for password.
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*
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* @param type $length
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*
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* @return string
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*/
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public function generateRandomString($length = 10)
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{
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// list of supported characters
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$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
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// character length checked
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$charactersLength = strlen($characters);
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// creating an empty variable for random string
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$randomString = '';
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// fetching random string
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for ($i = 0; $i < $length; $i++) {
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$randomString .= $characters[rand(0, $charactersLength - 1)];
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}
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// return random string
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return $randomString;
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}
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}
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