141 lines
4.1 KiB
PHP
141 lines
4.1 KiB
PHP
name;
|
|
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
|
|
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
|
|
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
|
|
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
|
|
$i = 0;
|
|
foreach ($overdues as $overdue) {
|
|
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
|
|
$ovdate = $overdue->created_at;
|
|
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br><br>';
|
|
if(date('Y-m-d H:i:s') > $new_date){
|
|
$i++;
|
|
}
|
|
}
|
|
// echo "created=".$created."<br>";
|
|
// echo "closed=".$closed."<br>";
|
|
// echo "inprogress=".$inprogress."<br>";
|
|
// echo "overdue=".$i."<br>";
|
|
}
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
|
|
SmoothDeal
|
|
|
|
|
|
|
|
|
|
|
|
<span>
|
|
|
|
<span><span>
|
|
<span>
|
|
|
|
|
|
<p>
|
|
{!! $company !!}
|
|
</p>
|
|
|
|
<p>
|
|
<strong> Daily Report</strong>
|
|
</p>
|
|
<p>
|
|
<strong>Hi {!! $name !!},</strong> <br> Below mentioned are your daily report for your {!! $company !!}.
|
|
</p>
|
|
|
|
</span>
|
|
</span>
|
|
|
|
|
|
|
|
<span>
|
|
<span>
|
|
|
|
|
|
|
|
|
|
<p>
|
|
Overview
|
|
</p>
|
|
|
|
@foreach ($depts as $dept)
|
|
name;
|
|
$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
|
|
$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
|
|
$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
|
|
$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
|
|
$i = 0;
|
|
foreach ($overdues as $overdue) {
|
|
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
|
|
$ovdate = $overdue->created_at;
|
|
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br><br>';
|
|
if(date('Y-m-d H:i:s') > $new_date){
|
|
$i++;
|
|
}
|
|
}
|
|
// echo "created=".$created."<br>";
|
|
// echo "closed=".$closed."<br>";
|
|
// echo "inprogress=".$inprogress."<br>";
|
|
// echo "overdue=".$i."<br>";
|
|
?>
|
|
|
|
<span>
|
|
<span><span>
|
|
<span>
|
|
<strong>{!! $dept->name !!}</strong>
|
|
</span>
|
|
</span>
|
|
|
|
<span>
|
|
<strong>New tickets</strong>
|
|
<strong>{!! $created !!}</strong>
|
|
</span>
|
|
<span>
|
|
<strong>Closed tickets</strong>
|
|
<strong>{!! $closed !!}</strong>
|
|
</span>
|
|
|
|
<span>
|
|
<strong>Inprogress tickets</strong>
|
|
<strong>{!! $inprogress !!}</strong>
|
|
</span>
|
|
<span>
|
|
<strong>Overdue tickets</strong>
|
|
<strong>{!! $i !!}</strong>
|
|
</span>
|
|
|
|
|
|
|
|
|
|
</span></span>
|
|
|
|
@endforeach
|
|
|
|
|
|
|
|
</span></span><span>
|
|
<span>
|
|
<p>
|
|
We should all work hard to guarantee that all tickets are being addressed in a timely manner.
|
|
|
|
</p>
|
|
|
|
<p>
|
|
Thank You,<br> Kind Regards,<br>{!! $company !!}
|
|
</p>
|
|
|
|
|
|
<p>
|
|
<strong> Powered by Faveo</strong>
|
|
</p>
|
|
|
|
</span>
|
|
</span>
|
|
|
|
|
|
|
|
</span></span> |