537 lines
18 KiB
PHP
537 lines
18 KiB
PHP
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<?php
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return array(
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/*
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|----------------------------------------------------------------------------------------
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| Authentication Pages [English(en)]
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|----------------------------------------------------------------------------------------
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| The following language lines are used in all authentication related issues to translate
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| some words in view to English. You are free to change them to anything you want to
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| customize your views to better match your application.
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*/
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/*
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|--------------------------------------
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| Login Page
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|--------------------------------------
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*/
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'signin' => 'Sign In',
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'remember' => 'Remember Me',
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'signmein' => 'Sign me In',
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'iforgot' => 'I forgot my Password',
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'email_address' => 'E-Mail Address',
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'password' => 'password',
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'woops' => 'Whoops!',
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'theirisproblem' => 'There were some problems with your input.',
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'login' => 'Login',
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/*
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|--------------------------------------
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| Forgot Password Page
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|--------------------------------------
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*/
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'recover_passord' => 'Recover Password',
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'send_password_reset_link' => 'Send pasword Reset Link',
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/*
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|----------------------------------------------------------------------------------------
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| Staff Pages [English(en)]
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|----------------------------------------------------------------------------------------
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| The following language lines are used in all Staff related issues to translate
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| some words in view to English. You are free to change them to anything you want to
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| customize your views to better match your application.
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*/
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/*
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|--------------------------------------
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| Staff index Page
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|--------------------------------------
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*/
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'name' =>'Name',
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'user_name' =>'User Name',
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'status' =>'Status',
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'group' =>'Group',
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'department' =>'Department',
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'created' =>'Created',
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'lastlogin' =>'Last Login',
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'createagent' =>'Create An Agent',
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'delete' =>'Delete',
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'agents' =>'Agents',
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'create' =>'Create',
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'edit' =>'Edit',
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/*
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|----------------------------------------------------------------------------------------
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| Settings Pages [English(en)]
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|----------------------------------------------------------------------------------------
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| The following language lines are used in all Setting related issues to translate
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| some words in view to English. You are free to change them to anything you want to
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| customize your views to better match your application.
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*/
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/*
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|--------------------------------------
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| Company Settings Page
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|--------------------------------------
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*/
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'company' =>'Company',
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'website' =>'Website',
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'phone' =>'Phone',
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'address' =>'Address',
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'landing' =>'landing Page',
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'offline' =>'offline Page',
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'thank' =>'Thank Page',
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'logo' =>'Logo',
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'save' =>'Save',
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/*
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|--------------------------------------
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| System Settings Page
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|--------------------------------------
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*/
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'system' =>'System',
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'online' =>'Online',
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'offline' =>'Offline',
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'name/title' =>'Name/Title',
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'pagesize' =>'Page Size',
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'url' =>'URL',
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'default_department'=>'Default Department',
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'loglevel' =>'Log Level',
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'purglog' =>'Purge Logs',
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'nameformat' =>'Name Formatting',
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'timeformat' =>'Time Format',
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'dateformat' =>'Date Format',
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'date_time' =>'Date And Time Format',
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'day_date_time' =>'Day,Date And Time Format',
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'timezone' =>'Default Time Zone',
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/*
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|--------------------------------------
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| Email Settings Page
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|--------------------------------------
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*/
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'email' =>'Email',
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'default_template' =>'Default Template Set:',
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'default_system_email' =>'Default System Email:',
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'default_alert_email' =>'Default Alert Email:',
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'admin_email' =>'Admins Email Address:',
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'email_fetch' =>'Email Fetching:',
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'enable' =>'Enable',
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'default_MTA' =>'Default MTA',
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'fetch_auto-corn' =>'Fetch on auto-cron',
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'strip_quoted_reply' =>'Strip Quoted Reply',
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'reply_separator' =>'Reply Separator Tag',
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'accept_all_email' =>'Accept All Emails',
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'accept_email_unknown' =>'Accept email from unknown Users',
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'accept_email_collab' =>'Accept Email Collaborators',
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'automatically_and_collab_from_email'=>'Automatically add collaborators from email fields',
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'default_alert_email' =>'Default Alert Email',
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'attachments' =>'Attachments',
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'email_attahment_user' =>'Email attachments to the user',
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/*
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|--------------------------------------
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| Ticket Settings Page
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|--------------------------------------
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*/
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'ticket' =>'Ticket',
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'default_ticket_number_format' =>'Default Ticket Number Format',
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'default_ticket_number_sequence' =>'Default Ticket Number Sequence',
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'default_status' =>'Default Status',
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'default_priority' =>'Default Priority',
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'default_sla' =>'Default SLA',
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'default_help_topic' =>'Default Help Topic',
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'maximum_open_tickets' =>'Maximum Open Tickets',
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'agent_collision_avoidance_duration'=>'Agent Collision Avoidance Duration',
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'human_verification' =>'Human Verification',
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'claim_on_response' =>'Claim on Response',
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'assigned_tickets' =>'Assigned Tickets',
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'answered_tickets' =>'Answered Tickets',
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'agent_identity_masking' =>'Agent Identity Masking',
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'enable_HTML_ticket_thread' =>'Enable HTML Ticket Thread',
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'allow_client_updates' =>'Allow Client Updates',
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/*
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|--------------------------------------
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| Access Settings Page
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|--------------------------------------
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*/
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'access' =>'Access',
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'expiration_policy' =>'Password Expiration Policy',
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'allow_password_resets' =>'Allow Password Resets',
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'reset_token_expiration' =>'Reset Token Expiration',
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'agent_session_timeout' =>'Agent Session Timeout',
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'bind_agent_session_IP' =>'Bind Agent Session to IP',
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'registration_required' =>'Registration Required',
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'require_registration_and_login_to_create_tickets' =>'Require registration and login to create tickets',
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'registration_method' =>'Registration Method',
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'user_session_timeout' =>'User Session Timeout',
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'client_quick_access' =>'Client Quick Access',
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/*
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|--------------------------------------
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| Auto-Response Settings Page
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|--------------------------------------
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*/
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'auto_responce' =>'Auto-Responce',
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'new_ticket' =>'New Ticket',
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'new_ticket_by_agent' =>'New Ticket by Agent',
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'new_message' =>'New Message',
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'submitter' =>'Submitter : ',
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'send_receipt_confirmation' =>'Send Receipt Confirmation',
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'participants' =>'Participants : ',
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'send_new_activity_notice' =>'Send new activity notice',
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'overlimit_notice' =>'Overlimit Notice',
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'email_attachments_to_the_user' =>'Email attachments to the user',
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/*
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|--------------------------------------
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| Alert & Notice Settings Page
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|--------------------------------------
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*/
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'alert_notices' =>'Alert & Notices',
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'new_ticket_alert' =>'New Ticket Alert',
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'department_manager' =>'Department Manager',
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'department_members' =>'Department Members',
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'organization_account_manager' =>'Organization Account Manager',
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'new_message_alert' =>'New Message Alert',
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'last_respondent' =>'Last Respondent',
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'assigned_agent_team' =>'Assigned Agent / Team',
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'new_internal_note_alert' =>'New Internal Note Alert',
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'ticket_assignment_alert' =>'Ticket Assignment Alert',
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'team_lead' =>'Team Lead',
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'team_members' =>'Team Members',
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'ticket_transfer_alert' =>'Ticket Transfer Alert',
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'overdue_ticket_alert' =>'Overdue Ticket Alert ',
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'system_alerts' =>'System Alerts',
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'system_errors' =>'System Errors',
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'SQL_errors' =>'SQL errors',
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'excessive_failed_login_attempts' =>'Excessive failed login attempts',
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/*
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|----------------------------------------------------------------------------------------
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| Manage Pages [English(en)]
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|----------------------------------------------------------------------------------------
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| The following language lines are used in all Manage related issues to translate
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| some words in view to English. You are free to change them to anything you want to
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| customize your views to better match your application.
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*/
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/*
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|--------------------------------------
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| Help Topic index Page
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|--------------------------------------
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*/
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'topic' =>'Topic',
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'type' =>'Type',
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'priority' =>'Priority',
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'last_updated' =>'Last Updated',
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'create_help_topic' =>'Create Help topic',
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'action' =>'Action',
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/*
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|--------------------------------------
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| Help Topic Create Page
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|--------------------------------------
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*/
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'active' =>'Active',
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'disabled' =>'Disabled',
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'public' =>'Public',
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'private' =>'Private',
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'parent_topic' =>'Parent Topic',
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'Custom_form' =>'Custom Form',
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'SLA_plan' =>'SLA Plan',
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'auto_assign' =>'Auto assign',
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'auto_respons' =>'Auto Respons',
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'ticket_number_format' =>'Ticket Number Format',
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'system_default' =>'System Default',
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'custom' =>'Custom',
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'internal_notes' =>'Internal Notes',
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/*
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|--------------------------------------
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| SLA plan Index Page
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|--------------------------------------
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*/
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'create_SLA' =>'Create a SLA',
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'grace_period' =>'Grace Period',
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'added_date' =>'Added Date',
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/*
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|--------------------------------------
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| SLA plan Create Page
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|--------------------------------------
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*/
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'transient' =>'Transient',
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'ticket_overdue_alert' =>'Ticket Overdue Alerts',
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/*
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|--------------------------------------
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| Form Create Page
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|--------------------------------------
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*/
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'title' =>'Title',
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'instruction' =>'Instruction',
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'label' =>'Label',
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'visibility' =>'Visibility',
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'variable' =>'Variable',
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'create_form' =>'Create Form',
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'forms' =>'Forms',
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/*
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|----------------------------------------------------------------------------------------
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| Emails Pages [English(en)]
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|----------------------------------------------------------------------------------------
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| The following language lines are used in all Emails related issues to translate
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| some words in view to English. You are free to change them to anything you want to
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| customize your views to better match your application.
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*/
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/*
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|--------------------------------------
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| Emails Create Page
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|--------------------------------------
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*/
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'create_email' =>'Create Email',
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'email_address' =>'Email Address',
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'email_name' =>'Email Name',
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'help_topic' =>'Help Topic',
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'auto_response' =>'Auto Response',
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'host_name' =>'Host Name',
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'port_number' =>'Port Number',
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'mail_box_protocol' =>'Mail Box Protocol',
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'authentication_required' =>'Authentication Required',
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'yes' =>'Yes',
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'no' =>'No',
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'header_spoofing' =>'Header Spoofing',
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'allow_for_this_email' =>'Allow For This Email',
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'imap_config' =>'IMAP Configuration',
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/*
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|--------------------------------------
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| Ban Emails Create Page
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|--------------------------------------
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*/
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'ban_email' =>'Ban Email',
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'banlists' =>'Ban lists',
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'ban_status' =>'Ban Status',
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/*
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|--------------------------------------
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| Templates Index Page
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|--------------------------------------
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*/
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'templates' =>'Templates',
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'create_template' =>'Create Template',
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'in_use' =>'In Use',
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/*
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|--------------------------------------
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| Templates Create Page
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|--------------------------------------
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*/
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'template_set_to_clone' =>'Template set to clone',
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'language' =>'Language',
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/*
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|--------------------------------------
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| Diagnostics Page
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|--------------------------------------
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*/
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'diagnostics' =>'Diagnostics',
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'from' =>'From',
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'to' =>'To',
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'subject' =>'Subject',
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'message' =>'Message',
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'send' =>'Send',
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/*
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|----------------------------------------------------------------------------------------
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| Staff Pages [English(en)]
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|----------------------------------------------------------------------------------------
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|
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| The following language lines are used in all Staff related issues to translate
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| some words in view to English. You are free to change them to anything you want to
|
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| customize your views to better match your application.
|
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|
|
|
*/
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/*
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|--------------------------------------
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| Staff Create Page
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|--------------------------------------
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*/
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'create_agent' =>'Create Agent',
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'first_name' =>'First Name',
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'last_name' =>'Last Name',
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'mobile_number' =>'Mobile Number',
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'agent_signature' =>'Agent Signature',
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'account_status_setting' =>'Account Status & Setting',
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'account_type' =>'Account Type',
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'admin' =>'Admin',
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'agent' =>'Agent',
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'account_status' =>'Account Status',
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'locked' =>'Locked',
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'assigned_group' =>'Assigned Group',
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'primary_department' =>'Primary Department',
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'agent_time_zone' =>'Agent Time Zone',
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'day_light_saving' =>'Day Light Saving',
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'limit_access' =>'Limit Access',
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'directory_listing' =>'Directory Listing',
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'vocation_mode' =>'Vocation Mode',
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'assigned_team' =>'Assigned Team',
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/*
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|--------------------------------------
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| Department Create Page
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|--------------------------------------
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*/
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'create_department' =>'Create Department',
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'manager' =>'Manager',
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'ticket_assignment' =>'Ticket Assignment ',
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'restrict_ticket_assignment_to_department_members' =>'Restrict ticket assignment to department members',
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'outgoing_emails' =>'Outgoing Emails',
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'template_set' =>'Template Set',
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'auto_responding_settings' =>'Auto-Responding Settigs',
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'disable_for_this_department' =>'Disable for this department',
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'auto_response_email' =>'Auto-Response Email',
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'recipient' =>'Recipient',
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'group_access' =>'Group Access',
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'department_signature' =>'Department Signature',
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/*
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|--------------------------------------
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| Team Create Page
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|--------------------------------------
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*/
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'create_team'=>'Create Team',
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'team_lead'=>'Team Lead',
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'assignment_alert'=>'Assignment Alert',
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'disable_for_this_team'=>'Disable for this team',
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'teams'=>'Teams',
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/*
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|--------------------------------------
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| Group Create Page
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|--------------------------------------
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*/
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'create_group' =>'Create Group',
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'goups' =>'Goups',
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'can_create_ticket' =>'Can create ticket',
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'can_edit_ticket' =>'Can edit ticket',
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'can_post_ticket' =>'Can post Ticket',
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'can_close_ticket' =>'Can close ticket ',
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'can_assign_ticket' =>'Can assign ticket',
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'can_transfer_ticket' =>'Can transfer ticket',
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'can_delete_ticket' =>'Can delete ticket',
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'can_ban_emails' =>'Can ban emails',
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'can_manage_premade' =>'Can Manage premade',
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'can_manage_FAQ' =>'Can manage FAQ',
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'can_view_agent_stats' =>'Can view agent stats',
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'department_access' =>'Department Access ',
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'admin_notes' =>'Admin Notes',
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'group_members' =>'Group Members',
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'group_name' =>'Group Name',
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/*
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|----------------------------------------------------------------------------------------
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| Agent Panel [English(en)]
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|----------------------------------------------------------------------------------------
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|
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| The following language lines are used in all Agent Panel related issues to translate
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| some words in view to English. You are free to change them to anything you want to
|
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| customize your views to better match your application.
|
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|
|
|
*/
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/*
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|------------------------------------------------
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|User Page
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|------------------------------------------------
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*/
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'user' => 'User',
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'create_user' => 'Create User',
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'full_name' => 'Full Name',
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/*
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|------------------------------------------------
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|Organization Page
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|------------------------------------------------
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*/
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'organization' => 'Organization',
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'create_organization' => 'Create Organization',
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'account_manager' => 'Account Manager',
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/*
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|------------------------------------------------
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|Guest-User Page
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|------------------------------------------------
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*/
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'issue_summary' => 'Issue Summary',
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'issue_details' => 'Issue Details',
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'contact_informations' => 'Contact Informations',
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'contact_details' => 'Contact Details',
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'role' => 'Role',
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'ext' => 'EXT',
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'profile_pic' => 'Profile Picture',
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'male' => 'Male',
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'female' => 'Female',
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'old_password' => 'Old Password',
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'new_password' => 'New Password',
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'confirm_password' => 'Confirm Password',
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'gender' => 'Gender',
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'ticket_number' => 'Ticket Number',
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'content' => 'Content',
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); |