97 lines
2.4 KiB
PHP
97 lines
2.4 KiB
PHP
<?php namespace App\Http\Controllers\Client\helpdesk;
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// controllers
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use App\Http\Controllers\Controller;
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use App\Http\Controllers\Agent\helpdesk\TicketController;
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use App\Http\Controllers\Common\SettingsController;
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// requests
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use Illuminate\Http\Request;
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use App\Http\Requests\helpdesk\CreateTicketRequest;
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use App\Http\Requests\helpdesk\TicketRequest;
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use App\Http\Requests\helpdesk\TicketEditRequest;
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// models
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use App\Model\helpdesk\Email\Banlist;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Ticket\Ticket_Collaborator;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Email\Emails;
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use App\Model\helpdesk\Agent\Department;
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use App\User;
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// classes
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use Auth;
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use Hash;
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use Input;
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use Mail;
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use PDF;
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use Exception;
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/**
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* TicketController2
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*
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* @package Controllers
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* @subpackage Controller
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class ClientTicketController extends Controller {
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/**
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* Create a new controller instance.
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* @return type response
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*/
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public function __construct() {
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SettingsController::smtp();
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// $this->middleware('auth');
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// $this->middleware('role.user');
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}
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/**
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* Get Checked ticket
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* @param type Tickets $ticket
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* @param type User $user
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* @return type response
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*/
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public function getCheckTicket(Tickets $ticket, User $user) {
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return view('themes.default1.client.helpdesk.guest-user.newticket', compact('ticket'));
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}
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/**
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* reply
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* @param type $value
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* @return type view
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*/
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public function reply($id, Request $request) {
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$comment = $request->input('comment');
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if($comment != null) {
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$tickets = Tickets::where('id','=',$id)->first();
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$tickets->closed_at = null;
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$tickets->closed = 0;
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$tickets->reopened_at = date('Y-m-d H:i:s');
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$tickets->reopened = 1;
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$threads = new Ticket_Thread;
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$threads->user_id = Auth::user()->id;
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$threads->ticket_id = $tickets->id;
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$threads->poster = "client";
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$threads->body = $comment;
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try {
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$threads->save();
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$tickets->save();
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return \Redirect::back()->with('success1','Successfully replied');
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} catch(Exception $e) {
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return \Redirect::back()->with('fails1',$e->errorInfo[2]);
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}
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} else {
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return \Redirect::back()->with('fails1','Please fill some data!');
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}
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}
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}
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