425 lines
18 KiB
PHP
425 lines
18 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Tickets')
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class="nav-link active"
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@stop
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@section('ticket-bar')
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active
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@stop
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@section('dept-ticket-bar')
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class="nav-link active"
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@stop
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@section('ticket')
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class="active"
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@stop
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<?php
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$inputs = Request::get('show');
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$activepage = $inputs[0];
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if (Request::has('assigned'))
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{
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$activepage = Request::get('assigned')[0];
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} elseif (Request::has('last-response-by')){
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$activepage = Request::get('last-response-by')[0];
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}
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?>
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@if($activepage == 'trash')
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@section('trash')
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class="nav-link active"
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@stop
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@elseif ($activepage == 'mytickets')
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@section('myticket')
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class="nav-link active"
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@stop
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@elseif ($activepage == 'followup')
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@section('followup')
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class="nav-link active"
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@stop
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@elseif($activepage == 'inbox')
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@section('inbox')
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class="nav-link active"
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@stop
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@elseif($activepage == 'overdue')
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@section('overdue')
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class="nav-link active"
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@stop
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@elseif($activepage == 'closed')
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@section('closed')
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class="nav-link active"
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@stop
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@elseif($activepage == 'approval')
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@section('approval')
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class="nav-link active"
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@stop
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@elseif($activepage == 'Agent')
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@section('answered')
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class="nav-link active"
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@stop
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@elseif($activepage == 'Client')
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@section('open')
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class="nav-link active"
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@stop
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@elseif($activepage == 0)
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@section('unassigned')
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class="nav-link active"
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@stop
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@else
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@section('assigned')
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class="nav-link active"
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@stop
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@endif
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@section('PageHeader')
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<h1>{{Lang::get('lang.tickets')}}</h1>
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<style>
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.tooltip1 {
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position: relative;
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/*display: inline-block;*/
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/*border-bottom: 1px dotted black;*/
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}
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.tooltip1 .tooltiptext {
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visibility: hidden;
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width: 100%;
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background-color: black;
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color: #fff;
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text-align: center;
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border-radius: 6px;
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padding: 5px 0;
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/* Position the tooltip */
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position: absolute;
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z-index: 1;
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}
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.tooltip1:hover .tooltiptext {
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visibility: visible;
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}
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</style>
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@stop
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@section('content')
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<!-- Main content -->
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<div class="card card-light">
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<div class="card-header">
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<h3 class="card-title">
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@if($activepage == 'trash')
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{{Lang::get('lang.trash')}}
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@elseif ($activepage == 'mytickets')
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{{Lang::get('lang.my_tickets')}}
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@elseif ($activepage == 'followup')
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{{Lang::get('lang.followup')}}
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@elseif($activepage == 'inbox')
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{{Lang::get('lang.inbox')}}
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@elseif($activepage == 'overdue')
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{{Lang::get('lang.overdue')}}
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@elseif($activepage == 'closed')
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{{-- {{Lang::get('lang.closed')}}--}}
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@elseif($activepage == 'approval')
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{{Lang::get('lang.approval')}}
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@elseif($activepage == 0)
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{{Lang::get('lang.unassigned')}}
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@else
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{{Lang::get('lang.inbox')}}
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@endif
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@if(count(Request::all()) > 2 && $activepage != '0')
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/ {{Lang::get('lang.filtered-results')}}
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@else()
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@if(count(Request::get('departments')) == 1 && Request::get('departments')[0] != 'All')
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/ {{Lang::get('lang.filtered-results')}}
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@elseif (count(Request::get('departments')) > 1)
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/ {{Lang::get('lang.filtered-results')}}
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@endif
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@endif
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</h3>
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</div><!-- /.box-header -->
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<div class="card-body ">
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@if(Session::has('success'))
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<div class="alert alert-success alert-dismissable">
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<i class="fas fa-check-circle"> </i>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails'))
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<div class="alert alert-danger alert-dismissable">
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<i class="fas fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!}! </b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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@endif
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<div class="alert alert-success alert-dismissable" style="display: none;">
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<i class="fas fa-check-circle"> </i> <span class="success-message"></span>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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<div class="alert alert-danger alert-dismissable" style="display: none;">
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<i class="fas fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!}!</b> <span class="error-message"></span>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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<!--<div class="mailbox-controls">-->
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<!-- Check all button -->
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<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets">
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<i class="fas fa-cogs"> </i> {!! Lang::get('lang.merge') !!}
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</button>
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<?php $inputs = Request::all(); ?>
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<div class="btn-group">
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<?php $statuses = Finder::getCustomedStatus(); ?>
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<button type="button" class="btn btn-sm btn-default dropdown-toggle" data-toggle="dropdown" id="d1">
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<i class="fas fa-exchange-alt" style="color:teal;" id="hidespin"> </i>
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<i class="fas fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<div class="dropdown-menu">
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@foreach($statuses as $ticket_status)
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<a href="javascript:;" class="dropdown-item" onclick="changeStatus({!! $ticket_status -> id !!}, '{!! $ticket_status->name !!}')"
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data-toggle="modal" data-target="#myModal">
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{{trans('lang.'.strtolower($ticket_status->name)) }}
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</a>
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@endforeach
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</div>
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</div>
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<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;">
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<i class="fas fa-hand-point-right"> </i> {!! Lang::get('lang.assign') !!}
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</button>
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@if($activepage == 'trash')
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<button form="modalpopup" class="btn btn-sm btn-danger" id="hard-delete" name="submit" type="submit">
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<i class="fas fa-trash"></i> {{Lang::get('lang.clean-up')}}
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</button>
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@endif
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<p><p/>
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<div class="row">
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<div class="col-md-5">
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</div>
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<div class="col-md-6" id="loader1" style="display:none;">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div>
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</div>
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<div class="mailbox-messages" id="refresh">
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<!--datatable-->
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{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
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{!!$table->render('vendor.Chumper.template')!!}
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{!! Form::close() !!}
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<!-- /.datatable -->
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</div><!-- /.mail-box-messages -->
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</div><!-- /.box-body -->
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</div><!-- /. box -->
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<!-- Modal -->
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@include('themes.default1.agent.helpdesk.ticket.more.tickets-model')
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{!! $table->script('vendor.Chumper.tickets-javascript') !!}
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@include('themes.default1.agent.helpdesk.ticket.more.tickets-options-script')
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<script>
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$(document).ready(function () { /// Wait till page is loaded
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var date_options = '<option value="any-time">{{Lang::get("lang.any-time")}}</option><option value="5-minutes">{{Lang::get("lang.5-minutes")}}</option><option value="10-minutes">{{Lang::get("lang.10-minutes")}}</option><option value="15-minutes">{{Lang::get("lang.15-minutes")}}</option><option value="30-minutes">{{Lang::get("lang.30-minutes")}}</option><option value="1-hour">{{Lang::get("lang.1-hour")}}</option><option value="4-hours">{{Lang::get("lang.4-hours")}}</option><option value="8-hours">{{Lang::get("lang.8-hours")}}</option><option value="12-hours">{{Lang::get("lang.12-hours")}}</option><option value="24-hours">{{Lang::get("lang.24-hours")}}</option><option value="today">{{Lang::get("lang.today")}}</option><option value="yesterday">{{Lang::get("lang.yesterday")}}</option><option value="this-week">{{Lang::get("lang.this-week")}}</option><option value="last-week">{{Lang::get("lang.last-week")}}</option><option value="15-days">{{Lang::get("lang.15-days")}}</option><option value="30-days">{{Lang::get("lang.30-days")}}</option><option value="this-month">{{Lang::get("lang.this-month")}}</option><option value="last-month">{{Lang::get("lang.last-month")}}</option><option value="last-2-months">{{Lang::get("lang.last-2-months")}}</option><option value="last-3-months">{{Lang::get("lang.last-3-months")}}</option><option value="last-6-months">{{Lang::get("lang.last-6-months")}}</option><option value="last-year">{{Lang::get("lang.last-year")}}</option>';
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$('#modified, #created').append(date_options);
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$('#modified, #created').trigger("change");
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var create_dropdown = $("#created").select2({maximumSelectionLength : 1});
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valueSelected(create_dropdown);
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var update_dropdown = $("#modified").select2({maximumSelectionLength : 1});
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valueSelected(update_dropdown);
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var due_dropdown = $("#due-on-filter").select2({maximumSelectionLength : 1});
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valueSelected(due_dropdown);
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var assign_dropdown = $("#assigned-filter").select2({maximumSelectionLength : 1});
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valueSelected(assign_dropdown);
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var response_dropdown = $('#response-filter').select2({maximumSelectionLength : 1});
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valueSelected(response_dropdown);
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$('.select2-selection').css('border-radius', '0px');
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$('.select2-selection').css('border-color', '#D2D6DE')
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$('.select2-container').children().css('border-radius', '0px');
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@if (array_key_exists('assigned', $inputs))
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assign_dropdown.val(JSON.parse('<?= json_encode($inputs["assigned"]) ?>')).trigger("change");
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if (JSON.parse('<?= json_encode($inputs["assigned"]) ?>') == '1' || JSON.parse('<?= json_encode($inputs["assigned"]) ?>') == 1) {
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}
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@endif
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@if (array_key_exists('created', $inputs))
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create_dropdown.val(JSON.parse('<?= json_encode($inputs["created"]) ?>')).trigger("change");
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@endif
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@if (array_key_exists('updated', $inputs))
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update_dropdown.val(JSON.parse('<?= json_encode($inputs["updated"]) ?>')).trigger("change");
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@endif
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@if (array_key_exists('due-on', $inputs))
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due_dropdown.val(JSON.parse('<?= json_encode($inputs["due-on"]) ?>')).trigger("change");
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@endif
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@if (array_key_exists('last-response-by', $inputs))
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response_dropdown.val(JSON.parse('<?= json_encode($inputs["last-response-by"]) ?>')).trigger("change");
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@endif
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$('#resetFilter').on("click", function (){
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$('.filter, #assigned-to-filter, #departments-filter, #sla-filter, #priority-filter, #source-filter').val(null).trigger("change");
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clearlist += 1;
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clearfilterlist();
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});
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});
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function showhidefilter()
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{
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if (filterClick == 0) {
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$('#filterBox').css('display', 'block');
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filterClick += 1;
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} else {
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$('#filterBox').css('display', 'none');
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filterClick = 0;
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}
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}
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function removeEmptyValues()
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{
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$(':input[value=""]').attr('disabled', true);
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}
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</script>
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@include('themes.default1.agent.helpdesk.selectlists.selectlistjavascript')
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<script type="text/javascript">
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var $dept_list = $("#departments-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($dept_list);
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@if (array_key_exists('departments', $inputs))
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addFilters($dept_list, '<?= json_encode($inputs["departments"]) ?>');
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@endif
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var $sla_list = $("#sla-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($sla_list);
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@if (array_key_exists('sla', $inputs))
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addFilters($sla_list, '<?= json_encode($inputs["sla"]) ?>');
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@endif
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var $priority_list = $("#priority-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($priority_list);
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@if (array_key_exists('priority', $inputs))
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addFilters($priority_list, '<?= json_encode($inputs["priority"]) ?>');
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@endif
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var $labels_list = $("#labels-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($labels_list);
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@if (array_key_exists('labels', $inputs))
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addFilters($labels_list, '<?= json_encode($inputs["labels"]) ?>');
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@endif
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var $tags_list = $("#tags-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($tags_list);
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@if (array_key_exists('tags', $inputs))
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addFilters($tags_list, '<?= json_encode($inputs["tags"]) ?>');
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@endif
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var $owner_list = $("#owner-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($owner_list);
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@if (array_key_exists('created-by', $inputs))
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@endif
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// var select_assigen_list = $("#select-assign-agent").addSelectlist({maximumSelectionLength : 1});
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// valueSelected(select_assigen_list);
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var $assignee_list = $("#assigned-to-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($assignee_list);
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@if (array_key_exists('assigned-to', $inputs))
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@endif
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var $status_list = $("#status-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($status_list);
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@if (array_key_exists('status', $inputs))
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addFilters($status_list, '<?= json_encode($inputs["status"]) ?>');
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@endif
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var $source_list = $("#source-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($source_list);
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@if (array_key_exists('source', $inputs))
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addFilters($source_list, '<?= json_encode($inputs["source"]) ?>');
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@endif
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var $type_list = $("#type-filter").addSelectlist({maximumSelectionLength : 5});
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valueSelected($type_list);
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@if (array_key_exists('types', $inputs))
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addFilters($type_list, '<?= json_encode($inputs["types"]) ?>');
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@endif
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var $number_list = $("#ticket-number").addSelectlist({maximumSelectionLength : 5});
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valueSelected($number_list);
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@if (array_key_exists('ticket-number', $inputs))
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var input = JSON.parse('<?= json_encode($inputs["ticket-number"]) ?>');
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var $request = $.ajax({
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url: "{{URL::route('get-filtered-ticket-numbers')}}",
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dataType: 'html',
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data: {name:input},
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type: "GET",
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});
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$request.then(function (data) {
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data = JSON.parse(data);
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// This assumes that the data comes back as an array of data objects
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// The idea is that you are using the same callback as the old `initSelection`
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for (var d = 0; d < data.length; d++) {
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var item = data[d];
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// Create the DOM option that is pre-selected by default
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var option = new Option(item.text, item.id, true, true);
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// Append it to the select
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$number_list.append(option);
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}
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// Update the selected options that are displayed
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$number_list.trigger('change');
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});
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@endif
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var $help_topic_list = $('#help-topic-filter').addSelectlist({maximumSelectionLength : 5});
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valueSelected($help_topic_list);
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@if (array_key_exists('help-topic', $inputs))
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addFilters($help_topic_list, '<?= json_encode($inputs["help-topic"]) ?>');
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@endif
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function addFilters($element, $data){
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var obj = JSON.parse($data);
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if (obj.length > 0) {
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for (var d = 0; d < obj.length; d++) {
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var option = new Option(obj[d], obj[d], true, true);
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$element.append(option);
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}
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$element.trigger('change');
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}
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}
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function clearfilterlist() {
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$dept_list.val(null).trigger("change");
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$sla_list.val(null).trigger("change");
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$priority_list.val(null).trigger("change");
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$source_list.val(null).trigger("change");
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$owner_list.val(null).trigger("change");
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$status_list.val(null).trigger("change");
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$assignee_list.val(null).trigger("change");
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$labels_list.val(null).trigger("change");
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$tags_list.val(null).trigger("change");
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$type_list.val(null).trigger("change");
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$number_list.val(null).trigger("change");
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$help_topic_list.val(null).trigger("change");
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}
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function valueSelected($obj) {
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$obj.on("select2:select", function (e) { clearlist = 0; });
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}
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$('#filter-form').on('submit', function(e){
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if (clearlist > 0) {
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$('#departments-filter, #sla-filter, #priority-filter, #source-filter, #owner-filter, #status-filter, #assigned-filter, #assigned-to-filter, #labels-filter, #tags-filter, #type-filter, #due-on-filter, #created, #modified, #ticket-number, #help-topic-filter').remove();
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$(this).children();
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}
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});
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</script>
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@stop
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