520 lines
20 KiB
PHP
520 lines
20 KiB
PHP
<?php
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namespace App\Http\Controllers\Api\v1;
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use App\Http\Requests;
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use App\Http\Controllers\Controller;
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use Illuminate\Http\Request;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Settings\Company;
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use App\User;
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use App\Model\helpdesk\Ticket\Ticket_Collaborator;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use Auth;
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use Mail;
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use Input;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Settings\Alert;
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/**
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* -----------------------------------------------------------------------------
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* Ticket Controller
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* -----------------------------------------------------------------------------
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*
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*
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* @author Vijay Sebastian <vijay.sebastian@ladybirdweb.com>
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* @copyright (c) 2016, Ladybird Web Solution
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* @name Faveo HELPDESK
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* @version v1
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*
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*
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*/
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class TicketController extends Controller {
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/**
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* Create Ticket
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* @param type $user_id
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* @param type $subject
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* @param type $body
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* @param type $helptopic
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* @param type $sla
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* @param type $priority
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* @return type string
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*/
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public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '') {
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try {
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$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
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if ($max_number == null) {
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$ticket_number = "AAAA-9999-9999999";
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} else {
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foreach ($max_number as $number) {
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$ticket_number = $max_number->ticket_number;
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}
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}
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$ticket = new Tickets;
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$ticket->ticket_number = $this->ticket_number($ticket_number);
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$ticket->user_id = $user_id;
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$ticket->dept_id = $dept;
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$ticket->help_topic_id = $helptopic;
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$ticket->sla = $sla;
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$ticket->assigned_to = $assignto;
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$ticket->status = '1';
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$ticket->priority_id = $priority;
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$ticket->source = $source;
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$ticket->save();
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$ticket_number = $ticket->ticket_number;
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$id = $ticket->id;
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if ($form_data != null) {
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$help_topic = Help_topic::where('id', '=', $helptopic)->first();
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$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
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foreach ($form_data as $key => $form_details) {
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foreach ($forms as $from) {
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if ($from->name == $key) {
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$form_value = new Ticket_Form_Data;
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$form_value->ticket_id = $id;
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$form_value->title = $from->label;
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$form_value->content = $form_details;
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$form_value->save();
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}
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}
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}
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}
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$this->store_collaborators($headers, $id);
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$thread = $this->ticket_thread($subject, $body, $id, $user_id);
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if (!empty($attach)) {
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$this->attach($thread, $attach);
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}
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return $thread;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* store_collaborators
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* @param type $headers
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* @return type
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*/
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public function store_collaborators($headers, $id) {
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try {
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$company = $this->company();
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if (isset($headers)) {
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foreach ($headers as $email => $name) {
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$name = $name;
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$email = $email;
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if ($this->check_email($email) == false) {
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$create_user = new User;
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$create_user->user_name = $name;
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$create_user->email = $email;
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$create_user->active = 1;
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$create_user->role = "user";
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$password = $this->generateRandomString();
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$create_user->password = Hash::make($password);
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$create_user->save();
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$user_id = $create_user->id;
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Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from' => $company, 'emailadd' => $email], function ($message) use ($email, $name) {
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$message->to($email, $name)->subject('password');
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});
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} else {
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$user = $this->check_email($email);
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$user_id = $user->id;
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}
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$collaborator_store = new Ticket_Collaborator;
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$collaborator_store->isactive = 1;
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$collaborator_store->ticket_id = $id;
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$collaborator_store->user_id = $user_id;
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$collaborator_store->role = "ccc";
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$collaborator_store->save();
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}
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}
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return true;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* Generate Ticket Thread
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* @param type $subject
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* @param type $body
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* @param type $id
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* @param type $user_id
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* @return type
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*/
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public function ticket_thread($subject, $body, $id, $user_id) {
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try {
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$thread = new Ticket_Thread;
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$thread->user_id = $user_id;
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$thread->ticket_id = $id;
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$thread->poster = 'client';
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$thread->title = $subject;
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$thread->body = $body;
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$thread->save();
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return $thread->id;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* Generates Ticket Number
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* @param type $ticket_number
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* @return type integer
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*/
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public function ticket_number($ticket_number) {
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try {
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$number = $ticket_number;
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$number = explode('-', $number);
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$number1 = $number[0];
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if ($number1 == 'ZZZZ') {
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$number1 = 'AAAA';
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}
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$number2 = $number[1];
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if ($number2 == '9999') {
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$number2 = '0000';
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}
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$number3 = $number[2];
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if ($number3 == '9999999') {
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$number3 = '0000000';
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}
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$number1++;
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$number2++;
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$number3++;
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$number2 = sprintf('%04s', $number2);
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$number3 = sprintf('%07s', $number3);
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$array = array($number1, $number2, $number3);
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$number = implode('-', $array);
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return $number;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* Generate a random string for password
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* @param type $length
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* @return type string
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*/
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public function generateRandomString($length = 10) {
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try {
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$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
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$charactersLength = strlen($characters);
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$randomString = '';
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for ($i = 0; $i < $length; $i++) {
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$randomString .= $characters[rand(0, $charactersLength - 1)];
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}
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return $randomString;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* Replying a ticket
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* @param type Ticket_Thread $thread
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* @param type TicketRequest $request
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* @return type bool
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*/
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public function reply($thread, $request, $ta, $attach = '') {
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try {
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$check_attachment = null;
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$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
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$eventuserid = $eventthread->user_id;
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$emailadd = User::where('id', $eventuserid)->first()->email;
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$source = $eventthread->source;
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$form_data = $request->except('ReplyContent', 'ticket_ID', 'attachment');
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\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
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$reply_content = $request->input('ReplyContent');
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$thread->ticket_id = $request->input('ticket_ID');
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$thread->poster = 'support';
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$thread->body = $request->input('ReplyContent');
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$thread->user_id = Auth::user()->id;
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$ticket_id = $request->input('ticket_ID');
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$tickets = Tickets::where('id', '=', $ticket_id)->first();
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$tickets->isanswered = '1';
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$tickets->save();
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$ticket_user = User::where('id', '=', $tickets->user_id)->first();
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if ($tickets->assigned_to == 0) {
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$tickets->assigned_to = Auth::user()->id;
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$tickets->save();
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$thread2 = New Ticket_Thread;
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$thread2->ticket_id = $thread->ticket_id;
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$thread2->user_id = Auth::user()->id;
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$thread2->is_internal = 1;
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$thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name;
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$thread2->save();
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}
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if ($tickets->status > 1) {
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$tickets->status = '1';
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$tickets->isanswered = '1';
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$tickets->save();
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}
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$thread->save();
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if (!empty($attach)) {
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$check_attachment = $this->attach($thread->id, $attach);
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}
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$thread1 = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
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$ticket_subject = $thread1->title;
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$user_id = $tickets->user_id;
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$user = User::where('id', '=', $user_id)->first();
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$email = $user->email;
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$user_name = $user->user_name;
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$ticket_number = $tickets->ticket_number;
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$company = $this->company();
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$username = $ticket_user->user_name;
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if (!empty(Auth::user()->agent_sign)) {
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$agentsign = Auth::user()->agent_sign;
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} else {
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$agentsign = null;
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}
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\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
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Mail::send(array('html' => 'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $check_attachment) {
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$message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
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// if(isset($attachments)){
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// if ($check_attachment == 1) {
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// $size = count($attach);
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// for ($i = 0; $i < $size; $i++) {
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// $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
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// }
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// }
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}, true);
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$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
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foreach ($collaborators as $collaborator) {
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//mail to collaborators
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$collab_user_id = $collaborator->user_id;
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$user_id_collab = User::where('id', '=', $collab_user_id)->first();
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$collab_email = $user_id_collab->email;
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if ($user_id_collab->role == "user") {
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$collab_user_name = $user_id_collab->user_name;
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} else {
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$collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name;
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}
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Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $check_attachment) {
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$message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
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// if ($check_attachment == 1) {
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// $size = sizeOf($attachments);
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// for ($i = 0; $i < $size; $i++) {
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// $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
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// }
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// }
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}, true);
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}
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return $thread;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* company
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* @return type
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*/
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public function company() {
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try {
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$company = Company::Where('id', '=', '1')->first();
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if ($company->company_name == null) {
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$company = "Support Center";
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} else {
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$company = $company->company_name;
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}
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return $company;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* Ticket edit and save ticket data
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* @param type $ticket_id
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* @param type Ticket_Thread $thread
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* @return type bool
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*/
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public function ticket_edit_post($ticket_id, $thread, $ticket) {
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try {
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$ticket = $ticket->where('id', '=', $ticket_id)->first();
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$ticket->sla = Input::get("sla_plan");
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$ticket->help_topic_id = Input::get("help_topic");
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$ticket->source = Input::get("ticket_source");
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$ticket->priority_id = Input::get("ticket_priority");
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$ticket->save();
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$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
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$threads->title = Input::get("subject");
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$threads->save();
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return $threads;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* function to assign ticket
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* @param type $id
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* @return type bool
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*/
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public function assign($id) {
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try {
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$UserEmail = Input::get('user');
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//dd($id);
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// $UserEmail = 'sujitprasad12@yahoo.in';
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$user = User::where('email', '=', $UserEmail)->first();
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$user_id = $user->id;
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$ticket = Tickets::where('id', '=', $id)->first();
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$ticket_number = $ticket->ticket_number;
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$ticket->assigned_to = $user_id;
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$ticket->save();
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$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
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$ticket_subject = $ticket_thread->title;
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$thread = New Ticket_Thread;
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$thread->ticket_id = $ticket->id;
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$thread->user_id = Auth::user()->id;
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$thread->is_internal = 1;
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$thread->body = "This Ticket has been assigned to " . $user->first_name . " " . $user->last_name;
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$thread->save();
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$company = $this->company();
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$system = $this->system();
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$agent = $user->first_name;
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$agent_email = $user->email;
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$master = Auth::user()->first_name . " " . Auth::user()->last_name;
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if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
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// ticket assigned send mail
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Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
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$message->to($agent_email, $agent)->subject($ticket_subject . '[#' . $ticket_number . ']');
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});
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}
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return 1;
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* Function to delete ticket
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* @param type $id
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* @param type Tickets $ticket
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* @return type string
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*/
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public function delete($ids, $ticket) {
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try {
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foreach ($ids as $id) {
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$ticket_delete = $ticket->where('id', '=', $id)->first();
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if ($ticket_delete) {
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if ($ticket_delete->status == 5) {
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$ticket_delete->delete();
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$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
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if ($ticket_threads) {
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foreach ($ticket_threads as $ticket_thread) {
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if ($ticket_thread) {
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$ticket_thread->delete();
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}
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}
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}
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$ticket_attachments = Ticket_attachments::where('thread_id', '=', $id)->get();
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if ($ticket_attachments) {
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foreach ($ticket_attachments as $ticket_attachment) {
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if ($ticket_attachment) {
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$ticket_attachment->delete();
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}
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}
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}
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} else {
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$ticket_delete->is_deleted = 0;
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$ticket_delete->status = 5;
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$ticket_delete->save();
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$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
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$thread = New Ticket_Thread;
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$thread->ticket_id = $ticket_delete->id;
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$thread->user_id = Auth::user()->id;
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$thread->is_internal = 1;
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$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
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$thread->save();
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}
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} else {
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return "ticket not found";
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}
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}
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return "your tickets has been deleted";
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* check email for dublicate entry
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* @param type $email
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* @return type bool
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*/
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public function check_email($email) {
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try {
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$check = User::where('email', '=', $email)->first();
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if ($check == true) {
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return $check;
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} else {
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return false;
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}
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} catch (\Exception $e) {
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return $e->getMessage();
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}
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}
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/**
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* system
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* @return type
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*/
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public function system() {
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try {
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$system = System::Where('id', '=', '1')->first();
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if ($system->name == null) {
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$system = "Support Center";
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} else {
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$system = $system->name;
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}
|
|
return $system;
|
|
} catch (\Exception $e) {
|
|
return $e->getMessage();
|
|
}
|
|
}
|
|
/**
|
|
* Create Attachment
|
|
* @param type $thread
|
|
* @param type $attach
|
|
* @return int
|
|
*/
|
|
public function attach($thread, $attach) {
|
|
try {
|
|
$ta = new Ticket_attachments();
|
|
foreach ($attach as $file) {
|
|
$ta->create(['thread_id' => $thread, 'name' => $file['name'], 'size' => $file['size'], 'type' => $file['type'], 'file' => $file['file'], 'poster' => 'ATTACHMENT']);
|
|
}
|
|
$ta->create(['thread_id' => $thread, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $file, 'poster' => 'ATTACHMENT']);
|
|
return 1;
|
|
} catch (\Exception $e) {
|
|
return $e->getMessage();
|
|
}
|
|
}
|
|
|
|
}
|