87acc30a0b
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89 lines
2.5 KiB
PHP
89 lines
2.5 KiB
PHP
<?php
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namespace App\Http\Controllers\Client\helpdesk;
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// controllers
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use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
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use App\Http\Controllers\Controller;
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// requests
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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// models
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use App\Model\helpdesk\Ticket\Tickets;
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use App\User;
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use Auth;
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// classes
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use Illuminate\Http\Request;
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use Lang;
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/**
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* TicketController2.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class ClientTicketController extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return type response
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*/
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public function __construct(TicketWorkflowController $TicketWorkflowController)
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{
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$this->TicketWorkflowController = $TicketWorkflowController;
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// $this->middleware('auth');
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// $this->middleware('role.user');
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$this->middleware('board');
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}
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/**
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* Get Checked ticket.
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*
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* @param type Tickets $ticket
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* @param type User $user
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* @return type response
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*/
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public function getCheckTicket(Tickets $ticket, User $user)
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{
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return view('themes.default1.client.helpdesk.guest-user.newticket', compact('ticket'));
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}
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/**
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* reply.
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*
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* @param type $value
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* @return type view
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*/
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public function reply($id, Request $request)
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{
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$tickets = Tickets::where('id', '=', $id)->first();
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$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
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$subject = $thread->title.'[#'.$tickets->ticket_number.']';
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$body = $request->input('comment');
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$user_cred = User::where('id', '=', $tickets->user_id)->first();
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$fromaddress = $user_cred->email;
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$fromname = $user_cred->user_name;
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$phone = '';
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$phonecode = '';
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$mobile_number = '';
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$helptopic = $tickets->help_topic_id;
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$sla = $tickets->sla;
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$priority = $tickets->priority_id;
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$source = $tickets->source;
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$collaborator = '';
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$dept = $tickets->dept_id;
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$assign = $tickets->assigned_to;
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$form_data = null;
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$team_assign = null;
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$ticket_status = null;
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$auto_response = 0;
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$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
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return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
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}
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}
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