153 lines
6.7 KiB
PHP
153 lines
6.7 KiB
PHP
<?php
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$date = Date('d-m-Y');
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$format = 'Y-m-d';
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$day1 = Date($format,strtotime('-1 day'. $date));
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$depts = App\Model\helpdesk\Agent\Department::all();
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foreach ($depts as $dept) {
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// echo $dept->name;
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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$ovdate = $overdue->created_at;
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$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
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if(date('Y-m-d H:i:s') > $new_date){
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$i++;
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}
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}
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// echo "created=".$created."<br/>";
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// echo "closed=".$closed."<br/>";
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// echo "inprogress=".$inprogress."<br/>";
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// echo "overdue=".$i."<br/>";
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}
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?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<title>SmoothDeal</title>
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</head>
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<body style="background-color: #666">
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<!-- Start Container -->
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<table align="center" width="600" border="0" cellspacing="0" cellpadding="0">
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<tr>
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<td style="padding: " colspan="2" bgcolor="#FFFFFF">
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<!-- Start Main Text (introduction) -->
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<!-- Main Title -->
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<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 24px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
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{!! $company !!}
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</p>
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<!-- Main Text -->
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<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center;">
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<strong> Daily Report</strong>
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</p>
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<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 12px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
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<strong>Hi {!! $name !!},</strong> <br> Below mentioned is daily report for {!! $company !!}.
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</p>
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<!-- End Main Text (introduction) -->
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</td>
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</tr>
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<tr>
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<td colspan="2" bgcolor="#FFFFFF">
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<!-- Start - Quick overview table -->
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<!-- Quick overview table title -->
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<p style="padding: 25px 0px 20px 0px; margin: 0; font-size: 18px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: center;">
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Overview
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</p>
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@foreach ($depts as $dept)
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<?php
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// echo $dept->name;
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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$ovdate = $overdue->created_at;
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$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
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if(date('Y-m-d H:i:s') > $new_date){
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$i++;
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}
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}
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// echo "created=".$created."<br/>";
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// echo "closed=".$closed."<br/>";
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// echo "inprogress=".$inprogress."<br/>";
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// echo "overdue=".$i."<br/>";
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?>
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<!-- Overview Table -->
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<table align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; color: #333;" width="500" border="0" cellspacing="0" cellpadding="10">
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<tr >
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<td align="center" bgcolor="#FFF2D9" colspan="2" style="border: 1px solid #F1DDDD; ">
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<span style="font-size: 18px; color: #158CCA;"><strong>{!! $dept->name !!}</strong></span>
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</td>
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</tr>
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<tr>
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<td align="center"><strong>New tickets</strong></td>
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<td align="center"><strong>{!! $created !!}</strong></td>
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</tr>
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<tr>
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<td align="center" bgcolor="#EBEBEB"><strong>Closed tickets</strong></td>
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<td align="center" bgcolor="#EBEBEB"><strong>{!! $closed !!}</strong></td>
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</tr>
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<tr>
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<td align="center"><strong>Inprogress tickets</strong></td>
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<td align="center"><strong>{!! $inprogress !!}</strong></td>
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</tr>
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<tr>
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<td align="center" bgcolor="#EBEBEB"><strong>Overdue tickets</strong></td>
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<td align="center" bgcolor="#EBEBEB"><strong>{!! $i !!}</strong></td>
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</tr>
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<tr>
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<td colspan="2" style="height: 10px;"></td>
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</tr>
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</table>
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<!-- End - Overview table -->
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@endforeach
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<tr>
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<td style="padding: " colspan="2" bgcolor="#FFFFFF">
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<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 11px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px;">
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We should all work hard to guarantee that all tickets are being addressed in a timely manner.</p>
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<p style="padding: 15px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: bold; font-family: Arial, Helvetica, sans-serif; text-align: left;">
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Thank You,<br/> Kind Regards,<br/>{!! $company !!}
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</p>
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<!-- Main Text -->
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<p style="padding: 0px 30px 20px 50px; margin: 0; font-size: 16px; color: #333; font-weight: normal; font-family: Arial, Helvetica, sans-serif; line-height: 22px; text-align: center; color: #3AB4FF;">
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<strong>Powered by <a href="http://www.faveohelpdesk.com" target="_blank">Faveo</a></strong>
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</p>
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</td>
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</tr>
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</td>
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</tr>
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</table>
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</body>
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</html>
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