270 lines
13 KiB
PHP
270 lines
13 KiB
PHP
<?php
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namespace App\Http\Controllers\Agent\helpdesk;
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// controllers
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use App\Http\Controllers\Controller;
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use App\Model\helpdesk\Manage\Help_topic;
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// request
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use App\Model\helpdesk\Ticket\Tickets;
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// Model
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use Illuminate\Http\Request;
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use Vsmoraes\Pdf\PdfFacade;
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// classes
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/**
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* ReportController
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* This controlleris used to fetch reports in the agent panel.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class ReportController extends Controller
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{
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/**
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* Create a new controller instance.
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* constructor to check
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* 1. authentication
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* 2. user roles
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* 3. roles must be agent.
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*
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* @return void
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*/
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public function __construct()
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{
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// checking for authentication
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$this->middleware('auth');
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// checking if the role is agent
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$this->middleware('role.agent');
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}
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/**
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* Get the Report page.
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*
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* @return type view
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*/
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public function index()
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{
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try {
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return view('themes.default1.agent.helpdesk.report.index');
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} catch (Exception $e) {
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}
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}
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/**
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* function to get help_topic graph.
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*
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* @param type $date111
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* @param type $date122
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* @param type $helptopic
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*/
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public function chartdataHelptopic(Request $request, $date111 = '', $date122 = '', $helptopic = '')
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{
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$date11 = strtotime($date122);
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$date12 = strtotime($date111);
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$help_topic = $helptopic;
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$duration = $request->input('duration');
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if ($date11 && $date12 && $help_topic) {
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$date2 = $date12;
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$date1 = $date11;
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$duration = null;
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if ($request->input('open') == null || $request->input('closed') == null || $request->input('reopened') == null || $request->input('overdue') == null || $request->input('deleted') == null) {
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$duration = 'day';
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}
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} else {
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// generating current date
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$date2 = strtotime(date('Y-m-d'));
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$date3 = date('Y-m-d');
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$format = 'Y-m-d';
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// generating a date range of 1 month
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if ($request->input('duration') == 'day') {
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$date1 = strtotime(date($format, strtotime('-15 day'.$date3)));
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} elseif ($request->input('duration') == 'week') {
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$date1 = strtotime(date($format, strtotime('-69 days'.$date3)));
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} elseif ($request->input('duration') == 'month') {
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$date1 = strtotime(date($format, strtotime('-179 days'.$date3)));
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} else {
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$date1 = strtotime(date($format, strtotime('-30 days'.$date3)));
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}
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// $help_topic = Help_topic::where('status', '=', '1')->min('id');
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}
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$return = '';
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$last = '';
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$j = 0;
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$created1 = 0;
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$closed1 = 0;
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$reopened1 = 0;
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$in_progress = \DB::table('tickets')->where('help_topic_id', '=', $help_topic)->where('status', '=', 1)->count();
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for ($i = $date1; $i <= $date2; $i = $i + 86400) {
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$j++;
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$thisDate = date('Y-m-d', $i);
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$thisDate1 = date('jS F', $i);
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$open_array = [];
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$closed_array = [];
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$reopened_array = [];
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if ($request->input('open') || $request->input('closed') || $request->input('reopened')) {
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if ($request->input('open') && $request->input('open') == 'on') {
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$created = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
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$open_array = ['open' => $created];
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}
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if ($request->input('closed') && $request->input('closed') == 'on') {
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$closed = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
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$closed_array = ['closed' => $closed];
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}
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if ($request->input('reopened') && $request->input('reopened') == 'on') {
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$reopened = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
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$reopened_array = ['reopened' => $reopened];
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}
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// if ($request->input('overdue') && $request->input('overdue') == 'on') {
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// $overdue = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
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// }
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// $open_array = ['open'=>$created1];
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// $closed_array = ['closed'=>$closed1];
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// $reopened_array = ['reopened'=>$reopened1];
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$value = ['date' => $thisDate1];
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// if($open_array) {
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$value = array_merge($value, $open_array);
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$value = array_merge($value, $closed_array);
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$value = array_merge($value, $reopened_array);
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$value = array_merge($value, ['inprogress' => $in_progress]);
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// } else {
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// $value = "";
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// }
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$array = array_map('htmlentities', $value);
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$json = html_entity_decode(json_encode($array));
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$return .= $json.',';
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} else {
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if ($duration == 'week') {
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$created = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
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$created1 += $created;
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$closed = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
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$closed1 += $closed;
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$reopened = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
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$reopened1 += $reopened;
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if ($j % 7 == 0) {
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$open_array = ['open' => $created1];
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$created1 = 0;
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$closed_array = ['closed' => $closed1];
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$closed1 = 0;
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$reopened_array = ['reopened' => $reopened1];
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$reopened1 = 0;
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$value = ['date' => $thisDate1];
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// if($open_array) {
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$value = array_merge($value, $open_array);
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$value = array_merge($value, $closed_array);
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$value = array_merge($value, $reopened_array);
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$value = array_merge($value, ['inprogress' => $in_progress]);
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// } else {
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// $value = "";
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// }
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$array = array_map('htmlentities', $value);
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$json = html_entity_decode(json_encode($array));
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$return .= $json.',';
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}
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} elseif ($duration == 'month') {
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$created_month = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
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$created1 += $created_month;
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$closed_month = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
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$closed1 += $closed_month;
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$reopened_month = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
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$reopened1 += $reopened_month;
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if ($j % 30 == 0) {
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$open_array = ['open' => $created1];
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$created1 = 0;
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$closed_array = ['closed' => $closed1];
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$closed1 = 0;
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$reopened_array = ['reopened' => $reopened1];
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$reopened1 = 0;
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$value = ['date' => $thisDate1];
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$value = array_merge($value, $open_array);
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$value = array_merge($value, $closed_array);
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$value = array_merge($value, $reopened_array);
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$value = array_merge($value, ['inprogress' => $in_progress]);
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$array = array_map('htmlentities', $value);
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$json = html_entity_decode(json_encode($array));
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$return .= $json.',';
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}
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} else {
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if ($request->input('default') == null) {
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$help_topic = Help_topic::where('status', '=', '1')->min('id');
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}
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$created = \DB::table('tickets')->select('created_at')->where('help_topic_id', '=', $help_topic)->where('created_at', 'LIKE', '%'.$thisDate.'%')->count();
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$open_array = ['open' => $created];
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$closed = \DB::table('tickets')->select('closed_at')->where('help_topic_id', '=', $help_topic)->where('closed_at', 'LIKE', '%'.$thisDate.'%')->count();
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$closed_array = ['closed' => $closed];
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$reopened = \DB::table('tickets')->select('reopened_at')->where('help_topic_id', '=', $help_topic)->where('reopened_at', 'LIKE', '%'.$thisDate.'%')->count();
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$reopened_array = ['reopened' => $reopened];
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if ($j % 1 == 0) {
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$open_array = ['open' => $created];
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$created = 0;
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$closed_array = ['closed' => $closed];
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$closed = 0;
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$reopened_array = ['reopened' => $reopened];
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$reopened = 0;
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$value = ['date' => $thisDate1];
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if ($request->input('default') == null) {
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$value = array_merge($value, $open_array);
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$value = array_merge($value, $closed_array);
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$value = array_merge($value, $reopened_array);
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$value = array_merge($value, ['inprogress' => $in_progress]);
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} else {
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if ($duration == null) {
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if ($request->input('open') == 'on') {
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$value = array_merge($value, $open_array);
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}
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if ($request->input('closed') == 'on') {
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$value = array_merge($value, $closed_array);
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}
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if ($request->input('reopened') == 'on') {
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$value = array_merge($value, $reopened_array);
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}
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} else {
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$value = array_merge($value, $open_array);
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$value = array_merge($value, $closed_array);
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$value = array_merge($value, $reopened_array);
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$value = array_merge($value, ['inprogress' => $in_progress]);
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}
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}
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// } else {
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// $value = "";
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// }
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$array = array_map('htmlentities', $value);
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$json = html_entity_decode(json_encode($array));
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$return .= $json.',';
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}
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}
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}
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// $value = ['date' => $thisDate];
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// if($open_array) {
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// $value = array_merge($value,$open_array);
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// }
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// if($closed_array) {
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// $value = array_merge($value,$closed_array);
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// }
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// if($reopened_array) {
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// $value = array_merge($value,$reopened_array);
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// }
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}
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$last = rtrim($return, ',');
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return '['.$last.']';
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}
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public function helptopicPdf(Request $request)
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{
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$table_datas = json_decode($request->input('pdf_form'));
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$table_help_topic = json_decode($request->input('pdf_form_help_topic'));
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$html = view('themes.default1.agent.helpdesk.report.pdf', compact('table_datas', 'table_help_topic'))->render();
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$html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
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return PdfFacade::load($html1)->show(false, false, false);
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}
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}
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