413 lines
25 KiB
PHP
Executable File
413 lines
25 KiB
PHP
Executable File
@extends('themes.default1.client.layout.client')
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<?php $user = App\User::where('id','=',$tickets->user_id)->first();?>
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@section('nav1')
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class="active"
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@stop
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@section('My')
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class="active"
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@stop
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@section('sidebar')
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<li class="header">TICKET INFORMATION</li>
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<li>
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<a href="">
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<span>TICKET ID</span>
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</br><b>#{{$tickets->ticket_number}}</b>
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</a>
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</li>
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<li>
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<a href="">
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<span>USER</span>
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</br><i class="fa fa-user"> </i> <b>{{$user->email}}</b>
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</a>
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</li>
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<li>
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<a href="">
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@if($tickets->assigned_to > 0)
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<span>ASSIGNED TO</span>
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</br> <b>{{$tickets ->assigned_to}}</b>
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@else
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<span>UNASSIGNED</span>
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@endif
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</a>
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</li>
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@stop
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@section('content')
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<!-- Main content -->
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<section class="content-header"><h3 class="box-title"><i class="fa fa-user"> </i> {{$thread->title}} </h3> ( {{$tickets->ticket_number}} )
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</section>
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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<button type="button" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> {!! link_to_route('ticket.print','Print',[$tickets->id]) !!}</button>
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<!-- </div> -->
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
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Change Status <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li><a href="#" id="open"><i class="fa fa-folder-open-o" style="color:yellow;"> </i>Open</a></li>
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<li><a href="#" id="close"><i class="fa fa-check" style="color:green;"> </i>Close</a></li>
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<li><a href="#" id="resolved"><i class="fa fa-check-circle-o " style="color:green;"> </i> Resolved</a></li>
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</ul>
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</div>
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{!! Form::close() !!}
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</div>
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</div>
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<div class="box-body">
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<div class="row">
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<section class="content" id="refresh">
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<div class="col-md-12">
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<?php
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$priority = App\Model\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();
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?>
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<div class="callout callout-{!! $priority->priority_color !!}">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\Manage\Sla_plan::where('id','=',1)->first();?>
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<b>SLA Plan: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>Created Date: </b> {{date_format($tickets->created_at, 'd/m/Y H:i:s')}}
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</div>
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<div class="col-md-3">
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<b>Due Date: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo date_format($time, 'd/m/Y H:i:s');
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->get();?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>Last Response: </b> {{date_format($ResponseDate, 'd/m/Y H:i:s')}}
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-6">
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>Status:</b></td> <?php $status = App\Model\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?><td title="{{$status->properties}}">{{$status->state}}</td></tr>
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<tr><td><b>Priority:</b></td> <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority}}</td></tr>
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<tr><td><b>Department:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->department}}</td></tr>
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</table>
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<!-- </div> -->
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</div>
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<div class="col-md-6">
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<!-- <div class="callout callout-success"> -->
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>Help Topic:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>Last Message:</b></td> <td>{{$last->poster}}</td></tr>
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</table>
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</div>
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<!-- </div> -->
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</section>
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</div>
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</div>
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</div>
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<div class='row'>
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<div class='col-xs-12'>
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<div class="nav-tabs-custom">
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<ul class="nav nav-tabs">
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<li class="active"><a href="#General" data-toggle="tab" style="color:green;"><i class="fa fa-reply-all"> </i> Reply</a></li>
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</ul>
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<div class="tab-content">
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<div class="tab-pane active" id="General">
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<div id="t1">
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{!! Form::open(['route'=>'ticket.reply']) !!}
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<div class="form-group">
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</div>
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<div class="form-group">
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<div class="row">
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<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('To', 'To:') !!}
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</div>
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<div class="col-md-10">
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{!! Form::text('To',$user->email,['class'=>'form-control','style'=>'width:55%'])!!}
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{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('Reply Content', 'reply_content:') !!}
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</div>
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<div class="col-md-10">
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<textarea name="reply_content"></textarea>
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{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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</div>
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<div class="col-md-10">
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<button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:blue;"> </i> Update</button> </div>
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</div>
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</div>
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</div>
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{!!Form::close()!!}
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</div>
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<div id="t2" style="display:none">
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{!! Form::open(['route'=>'ticket.reply']) !!}
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<div class="form-group">
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<button type="submit" id="tt1" class="btn btn-default"><i class="fa fa-check-square-o" style="color:green;"> </i> Update</button>
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<button style="display:none;" type="submit" id="tt2" class="btn btn-default"><i class="fa fa-check-square-o" style="color:blue;"> </i> Update</button>
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<button type="button" class="btn btn-default"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! link_to_route('assign.ticket','Assign') !!}</button>
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<button type="button" id="internal" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
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<button type="button" class="btn btn-default"><i class="fa fa-arrows-alt" style="color:red;"> </i> Surrender</button>
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</div>
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<div class="form-group">
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<div class="row">
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<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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<label>Subject</label>
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</div>
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<div class="col-md-10">
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{!! Form::text('To',$user->email,['class'=>'form-control','style'=>'width:55%'])!!}
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{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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<label>Message</label>
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</div>
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<div class="col-md-10">
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<textarea name="reply_content"></textarea>
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{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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{!!Form::close()!!}
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</div>
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</div>
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<div class="tab-pane" id="Reply" >
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<div class="form-group">
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<button type="button" class="btn btn-default"><i class="fa fa-mail-forward" style="color:green;"> </i> Send</button>
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<button type="button" class="btn btn-default"><i class="fa fa-th-large" style="color:teal;"> </i> Option</button>
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<button type="button" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
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</div>
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<form>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>From</label>
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</div>
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<div class="col-md-10">
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<input type="text" class="form-control" name="from" id="from" style="width:40%" />
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>To</label>
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</div>
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<div class="col-md-10">
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<input type="text" class="form-control" name="to" id="to" style="width:55%" />
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Subject</label>
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</div>
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<div class="col-md-10">
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<input type="text" class="form-control" name="from" id="from" style="width:100%" />
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Response</label>
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</div>
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<div class="col-md-10">
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<select class="form-control" style="width:55%" >
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<option>Select a canned response</option>
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<option>Original Message</option>
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<option>Last Message</option>
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</select>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Reply Content</label>
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</div>
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<div class="col-md-10">
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<textarea id="txtEditor2"> </textarea>
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</div>
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</div>
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</div>
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</form>
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</div>
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</div>
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</div>
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<!-- row -->
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<div class="row">
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<div class="col-md-12">
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<!-- The time line -->
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<ul class="timeline">
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<!-- timeline time label -->
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<?php $conversations = App\Model\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->paginate(2);
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foreach ($conversations as $conversation) {
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?>
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<li class="time-label">
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<?php
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$ConvDate1 = $conversation->created_at;
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$ConvDate = explode(' ',$ConvDate1);
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$date = $ConvDate[0];
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$time = $ConvDate[1];
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$time = substr($time, 0, -3);
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if(isset($data) && $date==$data){
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} else {
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?> <span class="bg-green">
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{{date_format($conversation->created_at, 'd/m/Y')}}
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</span> <?php
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$data = $ConvDate[0];
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}
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?>
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</li>
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<li>
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<?php if($conversation->staff_id > 0) { ?>
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<i class="fa fa-group bg-yellow" title="<?= Lang::get('lang.posted_by_support_team') ?>"></i>
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<?php } elseif($conversation->user_id > 0) { ?>
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<i class="fa fa-user bg-aqua" title="<?= Lang::get('lang.posted_by_customer') ?>"></i>
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<?php } else { ?>
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<i class="fa fa-mail-reply-all bg-purple" title="<?= Lang::get('lang.posted_by_system') ?>"></i>
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<?php } ?>
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<div class="timeline-item">
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<span id="date" class="time"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>
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<h3 class="timeline-header"><a href="#">{{$conversation->poster}}</a></h3>
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<div class="timeline-body">
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{!! $conversation->body !!}
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</div>
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</div>
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</li>
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<?php $lastid = $conversation->id ?>
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<?php } ?>
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<li>
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<i class="fa fa-clock-o bg-gray"></i>
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</li>
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<ul class="pull-right">
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<?php echo $conversations->setPath( url('/thread/'.'1'))->render(); ?>
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</ul>
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</ul>
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</div><!-- /.col -->
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</div><!-- /.row -->
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</div>
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</div>
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<script type="text/javascript">
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jQuery(document).ready(function($) {
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$('#close').on('click', function (e) {
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$.ajax({
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type : "GET",
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url : "http://localhost/faveo/public/ticket/close/{{$tickets->id}}",
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success : function(response) {
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$( "#refresh" ).load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh");
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}
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})
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return false;
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});
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$('#resolved').on('click', function (e) {
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$.ajax({
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type : "GET",
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url : "http://localhost/faveo/public/ticket/resolve/{{$tickets->id}}",
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success : function(response) {
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$( "#refresh" ).load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh");
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}
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})
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return false;
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});
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$('#open').on('click', function (e) {
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$.ajax({
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type : "GET",
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url : "http://localhost/faveo/public/ticket/open/{{$tickets->id}}",
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success : function(response) {
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$( "#refresh" ).load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh");
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$('#refresh').load('thread/2 #refresh');
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}
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})
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return false;
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});
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});
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</script>
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@stop
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