b02541ac64
Laravel recommends using the `Str` and `Arr` class methods directly instead of the respective helper functions. These helper functions are deprecated in Laravel 5.8 and removed in Laravel 6.
727 lines
27 KiB
PHP
727 lines
27 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin\helpdesk;
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// controllers
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use Illuminate\Support\Str;
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use App\Http\Controllers\Controller;
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// requests
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use App\Http\Requests\helpdesk\CompanyRequest;
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use App\Http\Requests\helpdesk\EmailRequest;
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use App\Http\Requests\helpdesk\SystemRequest;
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// models
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Email\Emails;
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use App\Model\helpdesk\Email\Template;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Notification\UserNotification;
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use App\Model\helpdesk\Settings\Access;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\Responder;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Settings\Ticket;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Utility\Date_format;
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use App\Model\helpdesk\Utility\Date_time_format;
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use App\Model\helpdesk\Utility\Time_format;
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use App\Model\helpdesk\Utility\Timezones;
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use DateTime;
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// classes
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use DB;
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use Exception;
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use Illuminate\Http\Request;
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use Input;
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use Lang;
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/**
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* SettingsController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class SettingsController2 extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return void
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*/
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public function __construct()
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{
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// $this->smtp();
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$this->middleware('auth');
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$this->middleware('roles');
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}
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/**
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* Main Settings Page.
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*
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* @return type view
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*/
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public function settings()
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{
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return view('themes.default1.admin.helpdesk.setting');
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}
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public function notificationSettings()
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{
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return view('themes.default1.admin.helpdesk.settings.notification');
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}
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public function deleteReadNoti()
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{
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$markasread = UserNotification::where('is_read', '=', 1)->get();
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foreach ($markasread as $mark) {
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$mark->delete();
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\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
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}
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return redirect()->back()->with('success', 'You have deleted all the read notifications');
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}
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public function deleteNotificationLog()
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{
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$days = Input::get('no_of_days');
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$date = new DateTime();
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$date->modify($days.' day');
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$formatted_date = $date->format('Y-m-d H:i:s');
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$markasread = DB::table('user_notification')->where('created_at', '<=', $formatted_date)->get();
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foreach ($markasread as $mark) {
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$mark->delete();
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\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
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}
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return redirect()->back()->with('success', 'You have deleted all the notification records since '.$days.' days.');
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}
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/**
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* @param int $id
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* @param $compant instance of company table
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*
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* get the form for company setting page
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* @return Response
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*/
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public function getStatuses()
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{
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try {
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/* fetch the values of company from company table */
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$statuss = \DB::table('ticket_status')->get();
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/* Direct to Company Settings Page */
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return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->errorInfo[2]);
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}
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}
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/**
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* @param int $id
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* @param $compant instance of company table
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*
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* get the form for company setting page
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* @return Response
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*/
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public function editStatuses($id)
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{
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try {
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/* fetch the values of company from company table */
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$statuss = \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->first();
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$statuss->name = Input::get('name');
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$statuss->icon_class = Input::get('icon_class');
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$statuss->email_user = Input::get('email_user');
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$statuss->sort = Input::get('sort');
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$delete = Input::get('delete');
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if ($delete == 'yes') {
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$statuss->state = 'delete';
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} else {
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$statuss->state = Input::get('state');
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}
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$statuss->sort = Input::get('sort');
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$statuss->save();
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/* Direct to Company Settings Page */
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return redirect()->back()->with('success', 'Status has been updated!');
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->errorInfo[2]);
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}
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}
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public function createStatuses(\App\Model\helpdesk\Ticket\Ticket_Status $statuss)
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{
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// try {
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/* fetch the values of company from company table */
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$statuss->name = Input::get('name');
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$statuss->icon_class = Input::get('icon_class');
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$statuss->email_user = Input::get('email_user');
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$statuss->sort = Input::get('sort');
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$delete = Input::get('delete');
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if ($delete == 'yes') {
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$statuss->state = 'delete';
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} else {
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$statuss->state = Input::get('state');
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}
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$statuss->sort = Input::get('sort');
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$statuss->save();
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/* Direct to Company Settings Page */
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return redirect()->back()->with('success', 'Status has been created!');
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// } catch (Exception $ex) {
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// return redirect()->back()->with('fails', $ex->errorInfo[2]);
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// }
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}
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public function deleteStatuses($id)
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{
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try {
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if ($id > 5) {
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/* fetch the values of company from company table */
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\App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
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/* Direct to Company Settings Page */
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return redirect()->back()->with('success', 'Status has been deleted');
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} else {
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return redirect()->back()->with('failed', 'You cannot delete this status');
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}
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->errorInfo[2]);
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}
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}
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/**
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* @param int $id
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* @param $compant instance of company table
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*
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* get the form for company setting page
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* @return Response
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*/
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public function getcompany(Company $company)
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{
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try {
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/* fetch the values of company from company table */
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$companys = $company->whereId('1')->first();
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/* Direct to Company Settings Page */
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return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type Company $company
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* @param type CompanyRequest $request
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* @return Response
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*/
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public function postcompany($id, Company $company, CompanyRequest $request)
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{
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/* fetch the values of company request */
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$companys = $company->whereId('1')->first();
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if (Input::file('logo')) {
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$name = Input::file('logo')->getClientOriginalName();
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$destinationPath = 'uploads/company/';
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$fileName = rand(0000, 9999).'.'.$name;
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Input::file('logo')->move($destinationPath, $fileName);
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$companys->logo = $fileName;
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}
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if ($request->input('use_logo') == null) {
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$companys->use_logo = '0';
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}
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/* Check whether function success or not */
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try {
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$companys->fill($request->except('logo'))->save();
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/* redirect to Index page with Success Message */
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return redirect('getcompany')->with('success', 'Company Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* function to delete system logo.
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*
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* @return type string
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*/
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public function deleteLogo()
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{
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$path = $_GET['data1']; //get file path of logo image
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if (! unlink($path)) {
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return 'false';
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} else {
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$companys = Company::where('id', '=', 1)->first();
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$companys->logo = null;
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$companys->use_logo = '0';
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$companys->save();
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return 'true';
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}
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// return $res;
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}
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/**
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* get the form for System setting page.
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*
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* @param type System $system
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* @param type Department $department
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* @param type Timezones $timezone
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* @param type Date_format $date
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* @param type Date_time_format $date_time
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* @param type Time_format $time
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* @return type Response
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*/
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public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time)
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{
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try {
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/* fetch the values of system from system table */
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$systems = $system->whereId('1')->first();
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/* Fetch the values from Department table */
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$departments = $department->get();
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/* Fetch the values from Timezones table */
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$timezones = $timezone->get();
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/* Direct to System Settings Page */
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return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type System $system
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* @param type SystemRequest $request
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* @return type Response
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*/
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public function postsystem($id, System $system, SystemRequest $request)
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{
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try {
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// dd($request);
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/* fetch the values of system request */
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$systems = $system->whereId('1')->first();
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/* fill the values to coompany table */
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/* Check whether function success or not */
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$systems->fill($request->input())->save();
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/* redirect to Index page with Success Message */
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return redirect('getsystem')->with('success', 'System Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for Ticket setting page.
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*
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* @param type Ticket $ticket
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* @param type Sla_plan $sla
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* @param type Help_topic $topic
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* @param type Priority $priority
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* @return type Response
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*/
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public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
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{
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try {
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/* fetch the values of ticket from ticket table */
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$tickets = $ticket->whereId('1')->first();
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/* Fetch the values from SLA Plan table */
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$slas = $sla->get();
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/* Fetch the values from Help_topic table */
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$topics = $topic->get();
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/* Direct to Ticket Settings Page */
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return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type Ticket $ticket
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* @param type Request $request
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* @return type Response
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*/
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public function postticket($id, Ticket $ticket, Request $request)
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{
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try {
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/* fetch the values of ticket request */
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$tickets = $ticket->whereId('1')->first();
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/* fill the values to coompany table */
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$tickets->fill($request->except('captcha', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update'))->save();
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/* insert checkbox to Database */
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$tickets->captcha = $request->input('captcha');
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$tickets->claim_response = $request->input('claim_response');
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$tickets->assigned_ticket = $request->input('assigned_ticket');
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$tickets->answered_ticket = $request->input('answered_ticket');
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$tickets->agent_mask = $request->input('agent_mask');
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$tickets->html = $request->input('html');
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$tickets->client_update = $request->input('client_update');
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$tickets->collision_avoid = $request->input('collision_avoid');
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/* Check whether function success or not */
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$tickets->save();
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/* redirect to Index page with Success Message */
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return redirect('getticket')->with('success', 'Ticket Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for Email setting page.
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*
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* @param type Email $email
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* @param type Template $template
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* @param type Emails $email1
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* @return type Response
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*/
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public function getemail(Email $email, Template $template, Emails $email1)
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{
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try {
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/* fetch the values of email from Email table */
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$emails = $email->whereId('1')->first();
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/* Fetch the values from Template table */
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$templates = $template->get();
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/* Fetch the values from Emails table */
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$emails1 = $email1->get();
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/* Direct to Email Settings Page */
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return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type Email $email
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* @param type EmailRequest $request
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* @return type Response
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*/
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public function postemail($id, Email $email, EmailRequest $request)
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{
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try {
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/* fetch the values of email request */
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$emails = $email->whereId('1')->first();
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/* fill the values to email table */
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$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
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/* insert checkboxes to database */
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// $emails->email_fetching = $request->input('email_fetching');
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// $emails->notification_cron = $request->input('notification_cron');
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$emails->all_emails = $request->input('all_emails');
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$emails->email_collaborator = $request->input('email_collaborator');
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$emails->strip = $request->input('strip');
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$emails->attachment = $request->input('attachment');
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/* Check whether function success or not */
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$emails->save();
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/* redirect to Index page with Success Message */
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return redirect('getemail')->with('success', 'Email Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for cron job setting page.
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*
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* @param type Email $email
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* @param type Template $template
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* @param type Emails $email1
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* @return type Response
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*/
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public function getSchedular(Email $email, Template $template, Emails $email1)
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{
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// try {
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/* fetch the values of email from Email table */
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$emails = $email->whereId('1')->first();
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/* Fetch the values from Template table */
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$templates = $template->get();
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/* Fetch the values from Emails table */
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$emails1 = $email1->get();
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return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1'));
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// } catch {
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// }
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}
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/**
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* Update the specified resource in storage for cron job.
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*
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* @param type Email $email
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* @param type EmailRequest $request
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* @return type Response
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*/
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public function postSchedular(Email $email, Template $template, Emails $email1, Request $request)
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{
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// dd($request);
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try {
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/* fetch the values of email request */
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$emails = $email->whereId('1')->first();
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if ($request->email_fetching) {
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$emails->email_fetching = $request->email_fetching;
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} else {
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$emails->email_fetching = 0;
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}
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if ($request->notification_cron) {
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$emails->notification_cron = $request->notification_cron;
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} else {
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$emails->notification_cron = 0;
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}
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$emails->save();
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/* redirect to Index page with Success Message */
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return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('job-scheduler')->with('fails', Lang::get('lang.job-scheduler-error').'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for Access setting page.
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*
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* @param type Access $access
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* @return type Response
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*/
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// public function getaccess(Access $access) {
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// try {
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// /* fetch the values of access from access table */
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// $accesses = $access->whereId('1')->first();
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// // Direct to Access Settings Page
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// return view('themes.default1.admin.helpdesk.settings.access', compact('accesses'));
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// } catch (Exception $e) {
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// return view('404');
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// }
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// }
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/**
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* Update the specified resource in storage.
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*
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* @param type Access $access
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* @param type Request $request
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* @return type Response
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*/
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// public function postaccess(Access $access, Request $request) {
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// try {
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// /* fetch the values of access request */
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// $accesses = $access->whereId('1')->first();
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// /* fill the values to access table */
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// $accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save();
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// /* insert checkbox value to DB */
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// $accesses->password_reset = $request->input('password_reset');
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// $accesses->bind_agent_ip = $request->input('bind_agent_ip');
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// $accesses->reg_require = $request->input('reg_require');
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// $accesses->quick_access = $request->input('quick_access');
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// /* Check whether function success or not */
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// if ($accesses->save() == true) {
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// /* redirect to Index page with Success Message */
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// return redirect('getaccess')->with('success', 'Access Updated Successfully');
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// } else {
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// /* redirect to Index page with Fails Message */
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// return redirect('getaccess')->with('fails', 'Access can not Updated');
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// }
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// } catch (Exception $e) {
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// /* redirect to Index page with Fails Message */
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// return redirect('getaccess')->with('fails', 'Access can not Updated');
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// }
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// }
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|
|
|
/**
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* get the form for Responder setting page.
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|
*
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|
* @param type Responder $responder
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|
* @return type Response
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|
*/
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public function getresponder(Responder $responder)
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|
{
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|
try {
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|
/* fetch the values of responder from responder table */
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|
$responders = $responder->whereId('1')->first();
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/* Direct to Responder Settings Page */
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return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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|
}
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|
}
|
|
|
|
/**
|
|
* Update the specified resource in storage.
|
|
*
|
|
* @param type Responder $responder
|
|
* @param type Request $request
|
|
* @return type
|
|
*/
|
|
public function postresponder(Responder $responder, Request $request)
|
|
{
|
|
try {
|
|
/* fetch the values of responder request */
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|
$responders = $responder->whereId('1')->first();
|
|
/* insert Checkbox value to DB */
|
|
$responders->new_ticket = $request->input('new_ticket');
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$responders->agent_new_ticket = $request->input('agent_new_ticket');
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$responders->submitter = $request->input('submitter');
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|
$responders->participants = $request->input('participants');
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$responders->overlimit = $request->input('overlimit');
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|
/* fill the values to coompany table */
|
|
/* Check whether function success or not */
|
|
$responders->save();
|
|
/* redirect to Index page with Success Message */
|
|
return redirect('getresponder')->with('success', 'Responder Updated Successfully');
|
|
} catch (Exception $e) {
|
|
/* redirect to Index page with Fails Message */
|
|
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* get the form for Alert setting page.
|
|
*
|
|
* @param type Alert $alert
|
|
* @return type Response
|
|
*/
|
|
public function getalert(Alert $alert)
|
|
{
|
|
try {
|
|
/* fetch the values of alert from alert table */
|
|
$alerts = $alert->whereId('1')->first();
|
|
/* Direct to Alert Settings Page */
|
|
return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
|
|
} catch (Exception $e) {
|
|
return redirect()->back()->with('fails', $e->getMessage());
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Update the specified resource in storage.
|
|
*
|
|
* @param type $id
|
|
* @param type Alert $alert
|
|
* @param type Request $request
|
|
* @return type Response
|
|
*/
|
|
public function postalert($id, Alert $alert, Request $request)
|
|
{
|
|
try {
|
|
/* fetch the values of alert request */
|
|
$alerts = $alert->whereId('1')->first();
|
|
/* Insert Checkbox to DB */
|
|
$alerts->assignment_status = $request->input('assignment_status');
|
|
$alerts->ticket_status = $request->input('ticket_status');
|
|
$alerts->overdue_department_member = $request->input('overdue_department_member');
|
|
$alerts->sql_error = $request->input('sql_error');
|
|
$alerts->excessive_failure = $request->input('excessive_failure');
|
|
$alerts->overdue_status = $request->input('overdue_status');
|
|
$alerts->overdue_assigned_agent = $request->input('overdue_assigned_agent');
|
|
$alerts->overdue_department_manager = $request->input('overdue_department_manager');
|
|
$alerts->internal_status = $request->input('internal_status');
|
|
$alerts->internal_last_responder = $request->input('internal_last_responder');
|
|
$alerts->internal_assigned_agent = $request->input('internal_assigned_agent');
|
|
$alerts->internal_department_manager = $request->input('internal_department_manager');
|
|
$alerts->assignment_assigned_agent = $request->input('assignment_assigned_agent');
|
|
$alerts->assignment_team_leader = $request->input('assignment_team_leader');
|
|
$alerts->assignment_team_member = $request->input('assignment_team_member');
|
|
$alerts->system_error = $request->input('system_error');
|
|
$alerts->transfer_department_member = $request->input('transfer_department_member');
|
|
$alerts->transfer_department_manager = $request->input('transfer_department_manager');
|
|
$alerts->transfer_assigned_agent = $request->input('transfer_assigned_agent');
|
|
$alerts->transfer_status = $request->input('transfer_status');
|
|
$alerts->message_organization_accmanager = $request->input('message_organization_accmanager');
|
|
$alerts->message_department_manager = $request->input('message_department_manager');
|
|
$alerts->message_assigned_agent = $request->input('message_assigned_agent');
|
|
$alerts->message_last_responder = $request->input('message_last_responder');
|
|
$alerts->message_status = $request->input('message_status');
|
|
$alerts->ticket_organization_accmanager = $request->input('ticket_organization_accmanager');
|
|
$alerts->ticket_department_manager = $request->input('ticket_department_manager');
|
|
$alerts->ticket_department_member = $request->input('ticket_department_member');
|
|
$alerts->ticket_admin_email = $request->input('ticket_admin_email');
|
|
|
|
if ($request->input('system_error') == null) {
|
|
$str = '%0%';
|
|
$path = app_path('../config/app.php');
|
|
$content = \File::get($path);
|
|
$content = str_replace('%1%', $str, $content);
|
|
\File::put($path, $content);
|
|
} else {
|
|
$str = '%1%';
|
|
$path = app_path('../config/app.php');
|
|
$content = \File::get($path);
|
|
$content = str_replace('%0%', $str, $content);
|
|
\File::put($path, $content);
|
|
}
|
|
/* fill the values to coompany table */
|
|
/* Check whether function success or not */
|
|
$alerts->save();
|
|
/* redirect to Index page with Success Message */
|
|
return redirect('getalert')->with('success', 'Alert Updated Successfully');
|
|
} catch (Exception $e) {
|
|
/* redirect to Index page with Fails Message */
|
|
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* To display the list of ratings in the system.
|
|
*
|
|
* @return type View
|
|
*/
|
|
public function RatingSettings()
|
|
{
|
|
$ratings = DB::table('settings_ratings')->get();
|
|
|
|
return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings'));
|
|
}
|
|
|
|
/**
|
|
* To store rating data.
|
|
*
|
|
* @return type Redirect
|
|
*/
|
|
public function PostRatingSettings($slug)
|
|
{
|
|
$name = Input::get('rating_name');
|
|
$publish = Input::get('publish');
|
|
$modify = Input::get('modify');
|
|
DB::table('settings_ratings')->whereSlug($slug)->update(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
|
|
|
|
return redirect()->back()->with('success', 'Successfully updated');
|
|
}
|
|
|
|
public function createRating()
|
|
{
|
|
$name = Input::get('rating_name');
|
|
$publish = Input::get('publish');
|
|
$modify = Input::get('modify');
|
|
DB::table('settings_ratings')->insert(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
|
|
|
|
return redirect()->back()->with('success', 'Successfully created this rating');
|
|
}
|
|
|
|
/**
|
|
* To delete a type of rating.
|
|
*
|
|
* @return type Redirect
|
|
*/
|
|
public function RatingDelete($slug)
|
|
{
|
|
DB::table('settings_ratings')->whereSlug($slug)->delete();
|
|
|
|
return redirect()->back()->with('success', 'Successfully Deleted');
|
|
}
|
|
|
|
/**
|
|
* Generate Api key.
|
|
*
|
|
* @return type json
|
|
*/
|
|
public function generateApiKey()
|
|
{
|
|
$key = Str::random(32);
|
|
|
|
return $key;
|
|
}
|
|
}
|