241 lines
7.4 KiB
PHP
241 lines
7.4 KiB
PHP
@extends('themes.default1.layouts.blank')
|
|
|
|
@section('Settings')
|
|
class="active"
|
|
@stop
|
|
|
|
@section('settings-bar')
|
|
active
|
|
@stop
|
|
|
|
@section('tickets')
|
|
class="active"
|
|
@stop
|
|
|
|
|
|
@section('HeadInclude')
|
|
@stop
|
|
<!-- header -->
|
|
@section('PageHeader')
|
|
|
|
@stop
|
|
<!-- /header -->
|
|
<!-- breadcrumbs -->
|
|
@section('breadcrumbs')
|
|
<ol class="breadcrumb">
|
|
|
|
</ol>
|
|
@stop
|
|
<!-- /breadcrumbs -->
|
|
<!-- content -->
|
|
@section('content')
|
|
|
|
<!-- open a form -->
|
|
|
|
{!! Form::model($tickets,['url' => 'postticket/'.$tickets->id, 'method' => 'PATCH']) !!}
|
|
|
|
|
|
<div class="row">
|
|
<div class="col-md-12">
|
|
<div class="box box-primary">
|
|
<div class="box-header">
|
|
<h3 class="box-title">{{Lang::get('lang.ticket')}}</h3> <div class="pull-right">
|
|
{!! Form::submit(Lang::get('lang.save'),['class'=>'btn btn-primary'])!!}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- check whether success or not -->
|
|
|
|
@if(Session::has('success'))
|
|
<div class="alert alert-success alert-dismissable">
|
|
<i class="fa fa-check-circle"></i>
|
|
<b>Success!</b>
|
|
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
|
{{Session::get('success')}}
|
|
</div>
|
|
@endif
|
|
<!-- failure message -->
|
|
@if(Session::has('fails'))
|
|
<div class="alert alert-danger alert-dismissable">
|
|
<i class="fa fa-ban"></i>
|
|
<b>Alert!</b> Failed.
|
|
<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
|
{{Session::get('fails')}}
|
|
</div>
|
|
@endif
|
|
|
|
|
|
<div class="box-body table-responsive"style="overflow:hidden;">
|
|
<div class="row">
|
|
<div class="col-md-6">
|
|
<div class="form-group">
|
|
|
|
<!-- Default Ticket Number Format: text e.g. 268330 -->
|
|
|
|
<!-- <div class="form-group {{ $errors->has('num_format') ? 'has-error' : '' }}"> -->
|
|
|
|
{!! Form::label('num_format',Lang::get('lang.default_ticket_number_format')) !!}
|
|
{!! $errors->first('num_format', '<spam class="help-block">:message</spam>') !!}
|
|
{!! Form::text('num_format',$tickets->num_format,['class' => 'form-control']) !!}
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Default Ticket Number Sequence: dropdown : manual Manage -->
|
|
<div class="col-md-6">
|
|
<div class="form-group {{ $errors->has('num_sequence') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('num_sequence',Lang::get('lang.default_ticket_number_sequence')) !!}
|
|
{!! $errors->first('num_sequence', '<spam class="help-block">:message</spam>') !!}
|
|
{!!Form::select('num_sequence', ['random','general'],null,['class' => 'form-control select']) !!}
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Default Status: Required : manual: Dropdowm -->
|
|
<div class="col-md-3">
|
|
<div class="form-group {{ $errors->has('status') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('status',Lang::get('lang.default_status')) !!}
|
|
{!! $errors->first('status', '<spam class="help-block">:message</spam>') !!}
|
|
{!!Form::select('status', ['open'],null,['class' => 'form-control']) !!}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Default Priority: Required : manual : Dropdowm -->
|
|
<div class="col-md-3">
|
|
<div class="form-group {{ $errors->has('priority') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('priority',Lang::get('lang.default_priority')) !!}
|
|
{!! $errors->first('priority', '<spam class="help-block">:message</spam>') !!}
|
|
{!!Form::select('priority', [''=>'select a priority','Priorities'=>$priority->lists('name','name')],null,['class' => 'form-control']) !!}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Default SLA: Required : manual : Dropdowm -->
|
|
<div class="col-md-3">
|
|
<div class="form-group {{ $errors->has('sla') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('sla',Lang::get('lang.default_sla')) !!}
|
|
{!! $errors->first('sla', '<spam class="help-block">:message</spam>') !!}
|
|
{!!Form::select('sla', $slas->lists('grace_period','grace_period'),null,['class' => 'form-control']) !!}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Default Help Topic: Dropdowm from Help topic table -->
|
|
<div class="col-md-3">
|
|
<div class="form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('help_topic',Lang::get('lang.default_help_topic')) !!}
|
|
{!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
|
|
{!!Form::select('help_topic', $topics->lists('topic','topic'),null,['class' => 'form-control']) !!}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Maximum Open Tickets: text-number per end user -->
|
|
<div class="col-md-6">
|
|
<div class="form-group {{ $errors->has('max_open_ticket') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('max_open_ticket',Lang::get('lang.maximum_open_tickets')) !!}
|
|
{!! $errors->first('max_open_ticket', '<spam class="help-block">:message</spam>') !!}
|
|
{!! Form::text('max_open_ticket',$tickets->max_open_ticket,['class' => 'form-control']) !!}
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Agent Collision Avoidance Duration: text-number -minutes -->
|
|
<div class="col-md-6">
|
|
<div class="form-group {{ $errors->has('collision_avoid') ? 'has-error' : '' }}">
|
|
|
|
{!! Form::label('collision_avoid',Lang::get('lang.agent_collision_avoidance_duration')) !!}
|
|
{!! $errors->first('collision_avoid', '<spam class="help-block">:message</spam>') !!}
|
|
{!! Form::text('collision_avoid',$tickets->collision_avoid,['class' => 'form-control']) !!}
|
|
</div>
|
|
</div>
|
|
|
|
|
|
<!-- Human Verification: checkbox Enable CAPTCHA on new web tickets. -->
|
|
<div class="col-md-6">
|
|
<div class="form-group">
|
|
{!! Form::checkbox('captcha',1,true) !!}
|
|
{!! Form::label('captcha',Lang::get('lang.human_verification')) !!}
|
|
|
|
</div>
|
|
|
|
|
|
|
|
<!-- Claim on Response: checkbox -->
|
|
|
|
<div class="form-group">
|
|
{!! Form::checkbox('claim_response',1,true) !!}
|
|
{!! Form::label('claim_response',Lang::get('lang.claim_on_response')) !!}
|
|
|
|
|
|
</div>
|
|
|
|
<!-- Assigned Tickets: checkbox- Exclude assigned tickets from open queue. -->
|
|
|
|
<div class="form-group">
|
|
{!! Form::checkbox('assigned_ticket',1,true) !!}
|
|
{!! Form::label('assigned_ticket',Lang::get('lang.assigned_tickets')) !!}
|
|
|
|
|
|
</div>
|
|
|
|
<!-- Answered Tickets: checkbox- Exclude answered tickets from open queue. -->
|
|
|
|
<div class="form-group">
|
|
{!! Form::checkbox('answered_ticket',1,true) !!}
|
|
{!! Form::label('answered_ticket',Lang::get('lang.answered_tickets')) !!}
|
|
|
|
|
|
</div>
|
|
|
|
<!-- Agent Identity Masking: checkbox- Hide agent's name on responses. -->
|
|
|
|
<div class="form-group">
|
|
{!! Form::checkbox('agent_mask',1,true) !!}
|
|
{!! Form::label('agent_mask',Lang::get('lang.agent_identity_masking')) !!}
|
|
|
|
|
|
</div>
|
|
|
|
<!-- Enable HTML Ticket Thread: checkbox- Enable rich text in ticket thread and autoresponse emails. -->
|
|
|
|
<div class="form-group">
|
|
{!! Form::checkbox('html',1,true) !!}
|
|
{!! Form::label('html',Lang::get('lang.enable_HTML_ticket_thread')) !!}
|
|
|
|
</div>
|
|
|
|
<!-- Allow Client Updates: checkbox -->
|
|
|
|
<div class="form-group">
|
|
{!! Form::checkbox('client_update',1,true) !!}
|
|
{!! Form::label('client_update',Lang::get('lang.allow_client_updates')) !!}
|
|
|
|
|
|
</div>
|
|
|
|
<!-- EndUser Attachment Settings: Config -->
|
|
|
|
<!-- **** TODO ***** -->
|
|
|
|
<!-- Agent Maximum File Size: -->
|
|
|
|
<!-- **** TODO ***** -->
|
|
|
|
<!-- Submit button -->
|
|
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
@stop
|
|
</div>
|
|
@section('FooterInclude')
|
|
|
|
@stop
|
|
@stop
|
|
<!-- /content --> |