834 lines
37 KiB
PHP
834 lines
37 KiB
PHP
@extends('themes.default1.layouts.agentblank')
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@section('Tickets')
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class="active"
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@stop
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@section('ticket-bar')
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active
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@stop
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<?php $user = App\User::where('id', '=', $tickets->user_id)->first();?>
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<?php $assignedto = App\User::where('id', '=', $tickets->assigned_to)->first();?>
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@section('sidebar')
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<li class="header">TICKET INFORMATION</li>
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<li>
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<a href="">
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<span>TICKET ID</span>
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</br><b>#{{$tickets->ticket_number}}</b>
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</a>
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</li>
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<li>
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<a href="">
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<span>USER</span>
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</br><i class="fa fa-user"></i> <b>{{$user->user_name}}</b>
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</a>
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</li>
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<li >
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<a href="">
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@if($tickets->assigned_to > 0)
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<span>ASSIGNED TO</span>
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</br> <b>{{$assignedto->user_name}}</b><br/>{{$assignedto->email}}
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@else
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<span>UNASSIGNED</span>
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@endif
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</a>
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</li>
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@stop
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@section('content')
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<h3 class="box-title" id="refresh2"><i class="fa fa-user"> </i> {!! $thread->title !!} </h3>
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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<button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> Edit</button>
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<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> Print</a>
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
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Change Status <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li id="open"><a href="#"><i class="fa fa-folder-open-o" style="color:red;"> </i>Open</a></li>
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<li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>Close</a></li>
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<li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i> Resolved</a></li>
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</ul>
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</div>
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
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More <span class="caret"></span>
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</button>
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<ul class="dropdown-menu pull-right">
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<!-- <li data-toggle="modal" data-target="#ChangeOwner"><a href="#"><i class="fa fa-users" style="color:green;"> </i>Change Owner</a></li> -->
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<!-- <li><a href="#"><i class="fa fa-edit" style="color:blue;"> </i>Manage Forms</a></li> -->
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<li id="delete"><a href="#"><i class="fa fa-trash-o" style="color:red;"> </i>Delete Ticket</a></li>
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<li data-toggle="modal" data-target="#banemail"><a href="#" ><i class="fa fa-ban" style="color:red;" > </i> Ban Email</a></li>
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</div>
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</ul>
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</div>
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</div>
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<!-- ticket details Table -->
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<div class="box-body">
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<div class="row">
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<section class="content" >
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<div class="col-md-12">
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<?php
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$priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
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?>
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<div class="callout callout-{{$priority->priority_color}}">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\Manage\Sla_plan::where('id', '=', $sla)->first();
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?>
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<b>SLA Plan: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>Created Date: </b> {{date_format($tickets->created_at, 'd/m/Y H:i:s')}}
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</div>
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<div class="col-md-3">
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<b>Due Date: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo date_format($time, 'd/m/Y H:i:s');
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get();?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at;?>
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@endforeach
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<b>Last Response: </b> {{date_format($ResponseDate, 'd/m/Y H:i:s')}}
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-6">
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<table class="table table-hover"id="refresh">
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<tr><td><b>Status:</b></td> <div><?php $status = App\Model\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first();?><td title="{{$status->properties}}">{{$status->state}}</td></div></tr>
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<tr><td><b>Priority:</b></td> <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority}}</td></tr>
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<tr><td><b>Department:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->department}}</td></tr>
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<tr><td><b>Email:</b></td> <td>{{$user->email}}</td></tr>
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</table>
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</div>
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<div class="col-md-6">
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<table class="table table-hover">
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<tr><td><b>Phone:</b></td> <td>{{$thread->user_id}}</td></tr>
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<tr><td><b>Source:</b></td> <td>{{$thread->ip_address}}</td></tr>
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<tr><td><b>Help Topic:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>Last Message:</b></td> <td>{{$last->poster}}</td></tr>
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</table>
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</div>
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</section>
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</div>
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</div>
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</div>
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<div class='row'>
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<div class='col-xs-12'>
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<div class="nav-tabs-custom">
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<ul class="nav nav-tabs">
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<li class="active"><a href="#General" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-reply-all"> </i> Reply</a></li>
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<!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
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</ul>
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<div class="tab-content">
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<div class="tab-pane active" id="General">
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<div class="form-group">
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<button type="button" class="btn btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> Assign</button>
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<button type="button" id="internal" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
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<button type="button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> Surrender</button>
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</div>
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<!-- ticket reply -->
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{!! Form::model($tickets->id, ['id'=>'form3','method' => 'PATCH'] )!!}
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<div id="t1">
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<div class="form-group">
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<div class="row">
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<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('To', 'To:') !!}
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</div>
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<div class="col-md-10">
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{!! Form::text('To',$user->email,['class'=>'form-control','style'=>'width:55%'])!!}
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{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Response:</label>
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</div>
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<div class="col-md-10">
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<select class="form-control" style="width:55%" name="CannedResponse">
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<option>Select a canned response</option>
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<option>Original Message</option>
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<option>Last Message</option>
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</select>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('Reply Content', 'ReplyContent:') !!}
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</div>
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<div class="col-md-10">
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<textarea name="ReplyContent"></textarea>
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{!! $errors->first('ReplyContent', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2"></div>
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<div class="col-md-10">
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<button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> Update</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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{!!Form::close()!!}
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<!-- Internal Content -->
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<div id="t2" style="display:none">
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{!! Form::model($tickets->id, ['id'=>'form2','method' => 'PATCH'] )!!}
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<div id="t4">
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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<label>Internal Note</label>
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</div>
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<div class="col-md-10">
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<textarea name="InternalContent"></textarea>
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{!! $errors->first('InternalContent', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2"></div>
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<div class="col-md-10">
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<button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> Update</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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{!!Form::close()!!}
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</div>
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</div>
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<!-- ticket foreward -->
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<!-- <div class="tab-pane" id="Reply" >
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<div class="form-group">
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<button type="button" class="btn btn-default"><i class="fa fa-mail-forward" style="color:green;"> </i> Send</button>
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<button type="button" class="btn btn-default"><i class="fa fa-th-large" style="color:teal;"> </i> Option</button>
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<button type="button" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
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</div>
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<form>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>From</label>
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</div>
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<div class="col-md-10">
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<input type="text" class="form-control" name="from" id="from" style="width:40%" />
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>To</label>
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</div>
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<div class="col-md-10">
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<input type="text" class="form-control" name="to" id="to" style="width:55%" />
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Subject</label>
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</div>
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<div class="col-md-10">
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<input type="text" class="form-control" name="from" id="from" style="width:100%" />
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Response</label>
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</div>
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<div class="col-md-10">
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<select class="form-control" style="width:55%" >
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<option>Select a canned response</option>
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<option>Original Message</option>
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<option>Last Message</option>
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</select>
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</div>
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</div>
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</div>
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<div class="form-group">
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<div class="row">
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<div class="col-md-2">
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<label>Reply Content</label>
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</div>
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<div class="col-md-10">
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<textarea id="txtEditor2"> </textarea>
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</div>
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</div>
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</div>
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</form>
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</div> -->
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</div>
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</div>
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<!-- ticket conversations -->
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<!-- row -->
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<div class="row" >
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<div id="refresh1">
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<div class="col-md-12" >
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<!-- The time line -->
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<ul class="timeline">
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<!-- timeline time label -->
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<?php
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$conversations = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->paginate(10);
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foreach ($conversations as $conversation) {
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?>
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<li class="time-label">
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<?php
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$ConvDate1 = $conversation->created_at;
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$ConvDate = explode(' ', $ConvDate1);
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$date = $ConvDate[0];
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$time = $ConvDate[1];
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$time = substr($time, 0, -3);
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if (isset($data) && $date == $data) {
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} else {
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?> <span class="bg-green">
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{{date_format($conversation->created_at, 'd/m/Y')}}
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</span> <?php
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$data = $ConvDate[0];
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}
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?>
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</li>
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<li>
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<?php if ($conversation->staff_id > 0) {?>
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<i class="fa fa-group bg-yellow" title="Posted by Support Team"></i>
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<?php } elseif ($conversation->user_id > 0) {?>
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<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
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<?php } else {?>
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<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
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<?php }?>
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<div class="timeline-item">
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<span id="date" class="time" style="color:#fff;"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>
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<h3 class="timeline-header" style="background-color:{!! $conversation->color !!};color:#fff;"><a href="#" style="color:#fff;">{{$conversation->poster}}</a></h3>
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<div class="timeline-body">
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{!! $conversation->body !!}
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</div>
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</div>
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</li>
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<?php $lastid = $conversation->id?>
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<?php }?>
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<li>
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<i class="fa fa-clock-o bg-gray"></i>
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</li>
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<ul class="pull-right">
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<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render();?>
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</ul>
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</ul>
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</div><!-- /.col -->
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</div>
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</div><!-- /.row -->
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</div>
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</div>
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<!-- </section>/.content -->
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<!-- page modals -->
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<div>
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<!-- Edit Ticket modal -->
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<div class="modal fade" id="Edit">
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<div class="modal-dialog">
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<div class="modal-content">
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{!! Form::model($tickets->id, ['id'=>'form','method' => 'PATCH'] )!!}
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<div class="modal-header">
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<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
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<h4 class="modal-title">Edit <b>({!! $tickets->ticket_number !!})</b>({!! $user->user_name !!})</h4>
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</div>
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<div class="modal-body" id="hide">
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<div class="form-group">
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<label>Title</label>
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<input type="text" name="subject" class="form-control" value="{{$thread->title}}" required>
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{!! $errors->first('subject', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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<div class="form-group">
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<label>Body</label>
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<textarea name="body" class="form-control" required>{!! $thread->body !!}</textarea>
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{!! $errors->first('body', '<spam class="help-block text-red">:message</spam>') !!}
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</div>
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</div>
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<div id="show" style="display:none;">
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<div class="row">
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<div class="col-md-2">
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</div>
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<div class="col-md-9">
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<img src="{{asset("dist/img/gifloader.gif")}}"><br/><br/><br/>
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</div>
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</div>
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis">Close</button>
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<input type="submit" class="btn btn-primary pull-right" value="Update">
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</div>
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{!! Form::close() !!}
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</div><!-- /.modal-content -->
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</div><!-- /.modal-dialog -->
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</div><!-- /.modal -->
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<!-- ban email modal -->
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<div class="modal fade" id="banemail">
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<div class="modal-dialog">
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<div class="modal-content">
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<div class="modal-header">
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<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
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<h4 class="modal-title">Ban Email</h4>
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</div>
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<div class="modal-body">
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Are you sure to ban {!! $user->email !!}
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
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<button id="ban" type="button" class="btn btn-warning pull-right" >Ban Email</button>
|
|
</div>
|
|
</div><!-- /.modal-content -->
|
|
</div><!-- /.modal-dialog -->
|
|
</div><!-- /.modal -->
|
|
|
|
<!-- change Owner Modal -->
|
|
<div class="modal fade" id="ChangeOwner">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
{!! Form::model($tickets->id, ['id'=>'form4','method' => 'PATCH'] )!!}
|
|
<div class="modal-header">
|
|
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
|
<h4 class="modal-title">Change Owner for ticket <b>#{!! $tickets->ticket_number !!}</b></h4>
|
|
</div>
|
|
<div class="modal-body" >
|
|
<div class="form-group has-feedback">
|
|
<!-- <input type="text" class="form-control" id="search" name="search" placeholder="Search Users"\> -->
|
|
<?php $users = App\User::where('role', '=', 'user')->get();?>
|
|
Add another Owner
|
|
<select name="SelectOwner" class="form-control">
|
|
@foreach($users as $user)
|
|
@if($user->id !== $tickets->user_id)
|
|
<option value="{!! $user->user_name !!}">{!! $user->user_name !!}({!! $user->email !!})</option>
|
|
@endif
|
|
@endforeach
|
|
</select>
|
|
<!-- <spam class="glyphicon glyphicon-search form-control-feedback"></spam> -->
|
|
</div>
|
|
<div class="row">
|
|
<div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
|
|
<div class="col-md-10">
|
|
<?php $user = App\User::where('id', '=', $tickets->user_id)->first();?>
|
|
|
|
<b>User Details</b><br/>
|
|
{!! $user->user_name !!}<br/>{!! $user->email !!}<br/>
|
|
@if($user->phone != null)
|
|
<b>Contact Informations</b><br/>
|
|
{!! $user->phone !!}
|
|
@endif
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
|
|
<button id="ban" type="button" class="btn btn-warning pull-right" >Submit</button>
|
|
</div>
|
|
{!! Form::close() !!}
|
|
</div><!-- /.modal-content -->
|
|
</div><!-- /.modal-dialog -->
|
|
</div><!-- /.modal -->
|
|
|
|
<!-- Ticket Assign Modal -->
|
|
<div class="modal fade" id="{{$tickets->id}}assign">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
{!! Form::open(['id'=>'form1','method' => 'PATCH'] )!!}
|
|
<div class="modal-header">
|
|
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
|
<h4 class="modal-title">Delete</h4>
|
|
</div>
|
|
<div class="modal-body">
|
|
<p>Whome do you want to assign ticket?</p>
|
|
|
|
<select id="asssign" class="form-control" name="user">
|
|
<?php $assign = App\User::where('role', '=', 'agent')->get();?>
|
|
@foreach($assign as $user)
|
|
<option value="{{$user->email}}">{{$user->user_name}}</option>
|
|
@endforeach
|
|
</select>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis4">Close</button>
|
|
<button type="submit" class="btn btn-success pull-right" id="submt2">Assign</button>
|
|
</div>
|
|
{!! Form::close()!!}
|
|
</div><!-- /.modal-content -->
|
|
</div><!-- /.modal-dialog -->
|
|
</div><!-- /.modal -->
|
|
|
|
<!-- Surrender Modal -->
|
|
<div class="modal fade" id="surrender">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
<div class="modal-header">
|
|
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
|
<h4 class="modal-title">Delete</h4>
|
|
</div>
|
|
<div class="modal-body">
|
|
<p>Are you sure you want to surrender this Ticket?</p>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
|
|
<button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
|
|
</div>
|
|
</div><!-- /.modal-content -->
|
|
</div><!-- /.modal-dialog -->
|
|
</div><!-- /.modal -->
|
|
</div>
|
|
|
|
<!-- scripts used on page -->
|
|
<script type="text/javascript">
|
|
jQuery(document).ready(function($) {
|
|
// Close a ticket
|
|
$('#close').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/close/{{$tickets->id}}",
|
|
|
|
beforeSend: function() {
|
|
$("#hidespin").hide();
|
|
$("#spin").show();
|
|
},
|
|
|
|
success: function(response) {
|
|
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
|
$("#spin").hide();
|
|
$("#hidespin").show();
|
|
$("#d1").trigger("click");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Resolved a ticket
|
|
$('#resolved').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/resolve/{{$tickets->id}}",
|
|
success: function(response) {
|
|
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
|
$("#d1").trigger("click");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Open a ticket
|
|
$('#open').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/open/{{$tickets->id}}",
|
|
success: function(response) {
|
|
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
|
$("#d1").trigger("click");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// delete a ticket
|
|
$('#delete').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/delete/{{$tickets->id}}",
|
|
success: function(response) {
|
|
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
|
$("#d2").trigger("click");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// ban email
|
|
$('#ban').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../email/ban/{{$tickets->id}}",
|
|
success: function(response) {
|
|
$("#dismis2").trigger("click");
|
|
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// internal note
|
|
$('#internal').click(function() {
|
|
$('#t1').hide();
|
|
$('#t2').show();
|
|
});
|
|
|
|
// comment a ticket
|
|
$('#aa').click(function() {
|
|
$('#t1').show();
|
|
$('#t2').hide();
|
|
});
|
|
|
|
// Edit a ticket
|
|
$('#form').on('submit', function() {
|
|
|
|
$.ajax({
|
|
type: "POST",
|
|
url: "http://localhost/faveogit/public/ticket/post/edit/{{$tickets->id}}",
|
|
dataType: "html",
|
|
data: $(this).serialize(),
|
|
beforeSend: function() {
|
|
$("#hide").hide();
|
|
$("#show").show();
|
|
},
|
|
success: function(response) {
|
|
$("#show").hide();
|
|
$("#hide").show();
|
|
$("#dismis").trigger("click");
|
|
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
|
$("#refresh2").load("../thread/{{$tickets->id}} #refresh2");
|
|
if (response == 1)
|
|
{
|
|
alert('Updated successfully');
|
|
}
|
|
else if (response == 0)
|
|
{
|
|
alert('Please check all your fields');
|
|
}
|
|
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Assign a ticket
|
|
$('#form1').on('submit', function() {
|
|
$.ajax({
|
|
type: "POST",
|
|
url: "../ticket/assign/{{ $tickets->id }}",
|
|
dataType: "html",
|
|
data: $(this).serialize(),
|
|
success: function(response) {
|
|
$("#dismis4").trigger("click");
|
|
// $("#RefreshAssign").load( "../thread/{{$tickets->id}} #RefreshAssign");
|
|
// $("#General").load( "../thread/{{$tickets->id}} #General");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Internal Note
|
|
$('#form2').on('submit', function() {
|
|
$.ajax({
|
|
type: "POST",
|
|
url: "../internal/note/{{ $tickets->id }}",
|
|
dataType: "html",
|
|
data: $(this).serialize(),
|
|
success: function(response) {
|
|
|
|
if (response == 1)
|
|
{
|
|
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
|
$("#t4").load("../thread/{{$tickets->id}} #t4");
|
|
}
|
|
else
|
|
{
|
|
alert('fail');
|
|
// $( "#dismis4" ).trigger( "click" );
|
|
}
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Ticket Reply
|
|
$('#form3').on('submit', function() {
|
|
$.ajax({
|
|
type: "POST",
|
|
url: "../thread/reply/{{ $tickets->id }}",
|
|
dataType: "html",
|
|
data: $(this).serialize(),
|
|
success: function(response) {
|
|
|
|
if (response == 1)
|
|
{
|
|
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
|
$("#t1").load("../thread/{{$tickets->id}} #t1");
|
|
}
|
|
else
|
|
{
|
|
alert('fail');
|
|
// $( "#dismis4" ).trigger( "click" );
|
|
}
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Surrender
|
|
$('#Surrender').on('click', function() {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/surrender/{{ $tickets->id }}",
|
|
success: function(response) {
|
|
|
|
if (response == 1)
|
|
{
|
|
alert('ticket has been un assigned');
|
|
// $("#refresh1").load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh1");
|
|
}
|
|
else
|
|
{
|
|
alert('fail');
|
|
// $( "#dismis4" ).trigger( "click" );
|
|
}
|
|
$("#dismis6").trigger("click");
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
});
|
|
|
|
|
|
// // Change Owner
|
|
// jQuery(document).ready(function($) {
|
|
// $('#form4').on('submit', function() {
|
|
// $.ajax({
|
|
// type: "POST",
|
|
// url: "../change/owner/{{ $tickets->id }}",
|
|
// dataType: "html",
|
|
// data: $(this).serialize(),
|
|
// success: function(response) {
|
|
|
|
// if (response == 1)
|
|
// {
|
|
// $("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
|
// }
|
|
// else
|
|
// {
|
|
// alert('fail');
|
|
// // $( "#dismis4" ).trigger( "click" );
|
|
// }
|
|
// }
|
|
// })
|
|
// return false;
|
|
// });
|
|
// });
|
|
|
|
|
|
// jQuery(document).ready(function(cash) {
|
|
// $('select').on('change', function (e) {
|
|
// $('#submt2').on('click', function (e) {
|
|
// var data1 = $(this).children('option:selected').data('id');
|
|
|
|
// $.ajax({
|
|
// type : "GET",
|
|
// url : "http://localhost/faveo/public/ticket/assign/{{$tickets->id}}",
|
|
// dataType : 'html',
|
|
// data : ({data2:data1}) ,
|
|
// success : function(response) {
|
|
|
|
// alert(response);
|
|
// }
|
|
// })
|
|
// return false;
|
|
// });
|
|
// });
|
|
// });
|
|
|
|
|
|
|
|
|
|
// Auto Populate Change Owner
|
|
$("#search").autocomplete({
|
|
source: function(request, response) {
|
|
$.ajax({
|
|
url: 'http://localhost/faveo/public/change/owner',
|
|
dataType: "json",
|
|
data: {
|
|
name_startsWith: request.term,
|
|
type: 'product'
|
|
},
|
|
success: function(data) {
|
|
response($.map(data, function(item) {
|
|
return {
|
|
label: item,
|
|
value: item
|
|
}
|
|
}));
|
|
}
|
|
});
|
|
},
|
|
autoFocus: true,
|
|
minLength: 0
|
|
});
|
|
$('#item').autocomplete({
|
|
source: function(request, response) {
|
|
$.ajax({
|
|
url: 'http://localhost/LAKSA/public/select',
|
|
dataType: "json",
|
|
data: {
|
|
name_startsWith: request.term,
|
|
type: 'product_table',
|
|
row_num: 1
|
|
},
|
|
success: function(data) {
|
|
response($.map(data, function(item) {
|
|
var code = item.split("|");
|
|
return {
|
|
label: code[0],
|
|
value: code[0],
|
|
data: item
|
|
}
|
|
}));
|
|
}
|
|
});
|
|
},
|
|
autoFocus: true,
|
|
minLength: 0,
|
|
select: function(event, ui) {
|
|
var names = ui.item.data.split("|");
|
|
console.log(names[0], names[1], names[2]);
|
|
$('#item').val(names[0]);
|
|
$('#desc').val(names[1]);
|
|
$('#box1').val(names[2]);
|
|
}
|
|
});
|
|
//End of Autopopulate
|
|
|
|
|
|
</script>
|
|
@stop
|