e878835ae3
# not sending diagnostic mail while configuring system mail # correct due today ticket count in agent panel # iframe height in client panel ticket pages # Removed place holder in client profile edit # reload page while after edit/assign/surrender tickets
557 lines
33 KiB
PHP
557 lines
33 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Dashboard')
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class="active"
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@stop
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@section('dashboard-bar')
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active
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@stop
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@section('PageHeader')
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<h1>{!! Lang::get('lang.dashboard_reports') !!}</h1>
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@stop
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@section('dashboard')
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class="active"
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@stop
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@section('content')
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<!-- check whether success or not -->
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{{-- Success message --}}
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@if(Session::has('success'))
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<div class="alert alert-success alert-dismissable">
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<i class="fa fa-check-circle"></i>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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@endif
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{{-- failure message --}}
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@if(Session::has('fails'))
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<div class="alert alert-danger alert-dismissable">
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<i class="fa fa-ban"></i>
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<b>{!! Lang::get('lang.alert') !!}!</b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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@endif
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<link type="text/css" href="{{asset("lb-faveo/css/bootstrap-datetimepicker4.7.14.min.css")}}" rel="stylesheet">
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{{-- <script src="{{asset("lb-faveo/dist/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script> --}}
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<div class="row">
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<?php
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if (Auth::user()->role == 'admin') {
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//$inbox = App\Model\helpdesk\Ticket\Tickets::all();
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$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
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$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->get();
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->get();
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$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->get();
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} elseif (Auth::user()->role == 'agent') {
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//$inbox = App\Model\helpdesk\Ticket\Tickets::where('dept_id','',Auth::user()->primary_dpt)->get();
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$myticket = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', Auth::user()->id)->where('status', '1')->get();
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$unassigned = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '=', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '1')->where('dept_id', '=', Auth::user()->primary_dpt)->get();
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$deleted = App\Model\helpdesk\Ticket\Tickets::where('status', '5')->where('dept_id', '=', Auth::user())->get();
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}
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if (Auth::user()->role == 'agent') {
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$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->get();
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} else {
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
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}
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$i = count($overdues);
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if ($i == 0) {
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$overdue_ticket = 0;
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} else {
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$j = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first();
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$ovadate = $overdue->created_at;
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$new_date = date_add($ovadate, date_interval_create_from_date_string($sla_plan->grace_period)) . '<br/><br/>';
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if (date('Y-m-d H:i:s') > $new_date) {
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$j++;
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//$value[] = $overdue;
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}
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}
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// dd(count($value));
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if ($j > 0) {
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$overdue_ticket = $j;
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} else {
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$overdue_ticket = 0;
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}
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}
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?>
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<?php
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if (Auth::user()->role == 'admin') {
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$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->get());
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} else {
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$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$todaytickets = count(App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->whereRaw('date(duedate) = ?', [date('Y-m-d')])->where('dept_id', '=', $dept->id)->get());
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}
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?>
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<div class="col-md-2" style="width:20%;">
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<a href="{!! route('inbox.ticket') !!}">
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<div class="info-box">
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<span class="info-box-icon bg-aqua"><i class="fa fa-envelope-o"></i></span>
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<div class="info-box-content">
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<span class="info-box-text">{!! Lang::get('lang.inbox') !!}</span>
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<span class="info-box-number"><?php echo count($tickets); ?> <small> {!! Lang::get('lang.tickets') !!}</small>
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</div>
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<!-- /.info-box-content -->
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</div>
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</a>
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<!-- /.info-box -->
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</div>
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<!-- /.col -->
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<div class="col-md-2" style="width:20%;">
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<a href="{!! route('unassigned') !!}">
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<div class="info-box">
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<span class="info-box-icon bg-orange"><i class="fa fa-user-times"></i></span>
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<div class="info-box-content">
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<span class="info-box-text">{!! Lang::get('lang.unassigned') !!}</span>
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<span class="info-box-number">{{count($unassigned) }} <small> {!! Lang::get('lang.tickets') !!}</small></span>
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</div><!-- /.info-box-content -->
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</div><!-- /.info-box -->
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</a>
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<!-- /.info-box -->
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</div>
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<!-- /.col -->
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<div class="col-md-2" style="width:20%;" >
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<a href="{!! route('overdue.ticket') !!}">
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<div class="info-box">
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<span class="info-box-icon bg-red"><i class="fa fa-calendar-times-o"></i></span>
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<div class="info-box-content">
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<span class="info-box-text">{!! Lang::get('lang.overdue') !!}</span>
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<span class="info-box-number">{{ $overdue_ticket }} <small> Tickets</small></span>
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</div><!-- /.info-box-content -->
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</div><!-- /.info-box -->
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</a>
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</div>
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<div class="col-md-2" style="width:20%;">
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<a href="{!! route('myticket.ticket') !!}">
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<div class="info-box">
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<span class="info-box-icon bg-yellow"><i class="fa fa-user"></i></span>
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<div class="info-box-content">
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<span class="info-box-text">{!! Lang::get('lang.my_tickets') !!}</span>
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<span class="info-box-number">{{count($myticket) }} <small> Tickets</small></span>
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</div><!-- /.info-box-content -->
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</div><!-- /.info-box -->
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</a>
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</div>
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<!-- /.col -->
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<div class="col-md-2" style="width:20%;">
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<a href="{!! route('ticket.duetoday') !!}">
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<div class="info-box">
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<span class="info-box-icon bg-red"><i class="glyphicon glyphicon-eye-open"></i></span>
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<div class="info-box-content">
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<span class="info-box-text">{!! Lang::get('lang.duetoday') !!}</span>
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<span class="info-box-number">{{ $todaytickets }} <small> Tickets</small></span>
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</div><!-- /.info-box-content -->
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</div><!-- /.info-box -->
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</a>
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<!-- /.info-box -->
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</div>
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<!-- /.col -->
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</div>
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<div class="box box-info">
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<div class="box-header with-border">
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<h3 class="box-title">{!! Lang::get('lang.report') !!}</h3>
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</div>
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<div class="box-body">
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<form id="foo">
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<div class="form-group">
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<div class="row">
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<div class='col-sm-2'>
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{!! Form::label('date', 'Start Date:',['class' => 'lead']) !!}
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{!! Form::text('start_date',null,['class'=>'form-control','id'=>'datepicker4'])!!}
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</div>
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<?php
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$start_date = App\Model\helpdesk\Ticket\Tickets::where('id', '=', '1')->first();
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if ($start_date != null) {
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$created_date = $start_date->created_at;
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$created_date = explode(' ', $created_date);
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$created_date = $created_date[0];
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$start_date = date("m/d/Y", strtotime($created_date . ' -1 months'));
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} else {
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$start_date = date("m/d/Y", strtotime(date("m/d/Y") . ' -1 months'));
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}
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?>
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<script type="text/javascript">
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$(function() {
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var timestring1 = "{!! $start_date !!}";
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var timestring2 = "{!! date('m/d/Y') !!}";
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$('#datepicker4').datetimepicker({
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format: 'DD/MM/YYYY',
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minDate: moment(timestring1).startOf('day'),
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maxDate: moment(timestring2).startOf('day')
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});
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// $('#datepicker').datepicker()
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});
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</script>
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<div class='col-sm-2'>
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{!! Form::label('start_time', 'End Date:' ,['class' => 'lead']) !!}
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{!! Form::text('end_date',null,['class'=>'form-control','id'=>'datetimepicker3'])!!}
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</div>
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<script type="text/javascript">
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$(function() {
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var timestring1 = "{!! $start_date !!}";
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var timestring2 = "{!! date('m/d/Y') !!}";
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$('#datetimepicker3').datetimepicker({
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format: 'DD/MM/YYYY',
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minDate: moment(timestring1).startOf('day'),
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maxDate: moment(timestring2).startOf('day')
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});
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});
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</script>
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<div class='col-sm-1'>
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{!! Form::label('filter', 'Filter:',['class' => 'lead']) !!}<br>
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<input type="submit" class="btn btn-primary">
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</div>
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</div>
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<div class="row">
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<div class="col-sm-1"></div>
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<div class="col-sm-2" style="margin-bottom:-20px;">
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<label class="lead">{!! Lang::get('lang.Legend') !!}:</label>
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</div>
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<style>
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#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 1px; }
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</style>
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<div class="col-md-3"><span id="legend-holder" style="background-color: #6C96DF;"></span> <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!}</span></div>
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<div class="col-md-3"><span id="legend-holder" style="background-color: #6DC5B2;"></span> <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!}</span></div>
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<div class="col-md-3"><span id="legend-holder" style="background-color: #E3B870;"></span> <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!}</span></div>
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</div>
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</div>
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</form>
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<!--<div id="legendDiv"></div>-->
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<div class="chart">
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<canvas class="chart-data" id="tickets-graph" width="1000" height="250"></canvas>
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</div>
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</div><!-- /.box-body -->
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</div><!-- /.box -->
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<div class="box">
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<div class="box-header with-border ">
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<h1 class="box-title">{!! Lang::get('lang.statistics') !!}</h1>
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</div>
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<div class="box-body">
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<table class="table table-hover table-bordered">
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<tr>
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<th>{!! Lang::get('lang.department') !!}</th>
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<th>{!! Lang::get('lang.opened') !!}</th>
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<th>{!! Lang::get('lang.resolved') !!}</th>
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<th>{!! Lang::get('lang.closed') !!}</th>
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<th>{!! Lang::get('lang.deleted') !!}</th>
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</tr>
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<?php $departments = App\Model\helpdesk\Agent\Department::all(); ?>
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@foreach($departments as $department)
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<?php
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$open = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 1)->count();
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$resolve = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 2)->count();
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$close = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 3)->count();
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$delete = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $department->id)->where('status', '=', 5)->count();
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?>
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<tr>
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<td>{!! $department->name !!}</td>
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<td>{!! $open !!}</td>
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<td>{!! $resolve !!}</td>
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<td>{!! $close !!}</td>
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<td>{!! $delete !!}</td>
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</tr>
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@endforeach
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</table>
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</div>
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</div>
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<div id="refresh">
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<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
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</div>
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<script src="{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type="text/javascript"></script>
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<script type="text/javascript">
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$(document).ready(function() {
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$.getJSON("agen", function(result) {
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var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
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//,data2=[],data3=[],data4=[];
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for (var i = 0; i < result.length; i++) {
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// $var12 = result[i].day;
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// labels.push($var12);
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labels.push(result[i].date);
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open.push(result[i].open);
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closed.push(result[i].closed);
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reopened.push(result[i].reopened);
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// data4.push(result[i].open);
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open_total += parseInt(result[i].open);
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closed_total += parseInt(result[i].closed);
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reopened_total += parseInt(result[i].reopened);
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}
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var buyerData = {
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labels: labels,
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datasets: [
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{
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label: "Open Tickets",
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fillColor: "rgba(93, 189, 255, 0.05)",
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strokeColor: "rgba(2, 69, 195, 0.9)",
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pointColor: "rgba(2, 69, 195, 0.9)",
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pointStrokeColor: "#c1c7d1",
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pointHighlightFill: "#fff",
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pointHighlightStroke: "rgba(220,220,220,1)",
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data: open
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}
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, {
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label: "Closed Tickets",
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fillColor: "rgba(255, 206, 96, 0.08)",
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strokeColor: "rgba(221, 129, 0, 0.94)",
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pointColor: "rgba(221, 129, 0, 0.94)",
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pointStrokeColor: "rgba(60,141,188,1)",
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pointHighlightFill: "#fff",
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pointHighlightStroke: "rgba(60,141,188,1)",
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data: closed
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}
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, {
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label: "Reopened Tickets",
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fillColor: "rgba(104, 255, 220, 0.06)",
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strokeColor: "rgba(0, 149, 115, 0.94)",
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pointColor: "rgba(0, 149, 115, 0.94)",
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pointStrokeColor: "rgba(60,141,188,1)",
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pointHighlightFill: "#fff",
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pointHighlightStroke: "rgba(60,141,188,1)",
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data: reopened
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}
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]
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};
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$("#total-created-tickets").html(open_total);
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$("#total-reopen-tickets").html(reopened_total);
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$("#total-closed-tickets").html(closed_total);
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var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
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showScale: true,
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//Boolean - Whether grid lines are shown across the chart
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scaleShowGridLines: true,
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//String - Colour of the grid lines
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scaleGridLineColor: "rgba(0,0,0,.05)",
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//Number - Width of the grid lines
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scaleGridLineWidth: 1,
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//Boolean - Whether to show horizontal lines (except X axis)
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scaleShowHorizontalLines: true,
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//Boolean - Whether to show vertical lines (except Y axis)
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scaleShowVerticalLines: true,
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//Boolean - Whether the line is curved between points
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bezierCurve: true,
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//Number - Tension of the bezier curve between points
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bezierCurveTension: 0.3,
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//Boolean - Whether to show a dot for each point
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pointDot: true,
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//Number - Radius of each point dot in pixels
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pointDotRadius: 1,
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//Number - Pixel width of point dot stroke
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pointDotStrokeWidth: 1,
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//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
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pointHitDetectionRadius: 10,
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//Boolean - Whether to show a stroke for datasets
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datasetStroke: true,
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//Number - Pixel width of dataset stroke
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datasetStrokeWidth: 1,
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//Boolean - Whether to fill the dataset with a color
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datasetFill: true,
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//String - A legend template
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//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
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maintainAspectRatio: true,
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//Boolean - whether to make the chart responsive to window resizing
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responsive: true
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});
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document.getElementById("legendDiv").innerHTML = myLineChart.generateLegend();
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});
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$('#click me').click(function() {
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$('#foo').submit();
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});
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$('#foo').submit(function(event) {
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// get the form data
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// there are many ways to get this data using jQuery (you can use the class or id also)
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var date1 = $('#datepicker4').val();
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var date2 = $('#datetimepicker3').val();
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var formData = date1.split("/").join('-');
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var dateData = date2.split("/").join('-');
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//$('#foo').serialize();
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// process the form
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$.ajax({
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type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
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url: 'chart-range/' + dateData + '/' + formData, // the url where we want to POST
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data: formData, // our data object
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dataType: 'json', // what type of data do we expect back from the server
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success: function(result2) {
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// $.getJSON("agen", function (result) {
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var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
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//,data2=[],data3=[],data4=[];
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for (var i = 0; i < result2.length; i++) {
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// $var12 = result[i].day;
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// labels.push($var12);
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labels.push(result2[i].date);
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open.push(result2[i].open);
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closed.push(result2[i].closed);
|
|
reopened.push(result2[i].reopened);
|
|
// data4.push(result[i].open);
|
|
open_total += parseInt(result2[i].open);
|
|
closed_total += parseInt(result2[i].closed);
|
|
reopened_total += parseInt(result2[i].reopened);
|
|
}
|
|
|
|
var buyerData = {
|
|
labels: labels,
|
|
datasets: [
|
|
{
|
|
label: "Open Tickets",
|
|
fillColor: "rgba(93, 189, 255, 0.05)",
|
|
strokeColor: "rgba(2, 69, 195, 0.9)",
|
|
pointColor: "rgba(2, 69, 195, 0.9)",
|
|
pointStrokeColor: "#c1c7d1",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(220,220,220,1)",
|
|
data: open
|
|
}
|
|
, {
|
|
label: "Closed Tickets",
|
|
fillColor: "rgba(255, 206, 96, 0.08)",
|
|
strokeColor: "rgba(221, 129, 0, 0.94)",
|
|
pointColor: "rgba(221, 129, 0, 0.94)",
|
|
pointStrokeColor: "rgba(60,141,188,1)",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(60,141,188,1)",
|
|
data: closed
|
|
|
|
}
|
|
, {
|
|
label: "Reopened Tickets",
|
|
fillColor: "rgba(104, 255, 220, 0.06)",
|
|
strokeColor: "rgba(0, 149, 115, 0.94)",
|
|
pointColor: "rgba(0, 149, 115, 0.94)",
|
|
pointStrokeColor: "rgba(60,141,188,1)",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(60,141,188,1)",
|
|
data: reopened
|
|
}
|
|
// ,{
|
|
// label : "Reopened Tickets",
|
|
// fillColor : "rgba(102,255,51,0.2)",
|
|
// strokeColor : "rgba(151,187,205,1)",
|
|
// pointColor : "rgba(46,184,0,1)",
|
|
// pointStrokeColor : "#fff",
|
|
// pointHighlightFill : "#fff",
|
|
// pointHighlightStroke : "rgba(151,187,205,1)",
|
|
// data : data3
|
|
// }
|
|
]
|
|
};
|
|
$("#total-created-tickets").html(open_total);
|
|
$("#total-reopen-tickets").html(reopened_total);
|
|
$("#total-closed-tickets").html(closed_total);
|
|
var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
|
|
showScale: true,
|
|
//Boolean - Whether grid lines are shown across the chart
|
|
scaleShowGridLines: true,
|
|
//String - Colour of the grid lines
|
|
scaleGridLineColor: "rgba(0,0,0,.05)",
|
|
//Number - Width of the grid lines
|
|
scaleGridLineWidth: 1,
|
|
//Boolean - Whether to show horizontal lines (except X axis)
|
|
scaleShowHorizontalLines: true,
|
|
//Boolean - Whether to show vertical lines (except Y axis)
|
|
scaleShowVerticalLines: true,
|
|
//Boolean - Whether the line is curved between points
|
|
bezierCurve: true,
|
|
//Number - Tension of the bezier curve between points
|
|
bezierCurveTension: 0.3,
|
|
//Boolean - Whether to show a dot for each point
|
|
pointDot: true,
|
|
//Number - Radius of each point dot in pixels
|
|
pointDotRadius: 1,
|
|
//Number - Pixel width of point dot stroke
|
|
pointDotStrokeWidth: 1,
|
|
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
|
|
pointHitDetectionRadius: 10,
|
|
//Boolean - Whether to show a stroke for datasets
|
|
datasetStroke: true,
|
|
//Number - Pixel width of dataset stroke
|
|
datasetStrokeWidth: 1,
|
|
//Boolean - Whether to fill the dataset with a color
|
|
datasetFill: true,
|
|
//String - A legend template
|
|
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
|
|
maintainAspectRatio: true,
|
|
//Boolean - whether to make the chart responsive to window resizing
|
|
responsive: true
|
|
|
|
});
|
|
myLineChart.options.responsive = false;
|
|
$("#tickets-graph").remove();
|
|
$(".chart").html("<canvas id='tickets-graph' width='1000' height='250'></canvas>");
|
|
var myLineChart1 = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
|
|
showScale: true,
|
|
//Boolean - Whether grid lines are shown across the chart
|
|
scaleShowGridLines: true,
|
|
//String - Colour of the grid lines
|
|
scaleGridLineColor: "rgba(0,0,0,.05)",
|
|
//Number - Width of the grid lines
|
|
scaleGridLineWidth: 1,
|
|
//Boolean - Whether to show horizontal lines (except X axis)
|
|
scaleShowHorizontalLines: true,
|
|
//Boolean - Whether to show vertical lines (except Y axis)
|
|
scaleShowVerticalLines: true,
|
|
//Boolean - Whether the line is curved between points
|
|
bezierCurve: true,
|
|
//Number - Tension of the bezier curve between points
|
|
bezierCurveTension: 0.3,
|
|
//Boolean - Whether to show a dot for each point
|
|
pointDot: true,
|
|
//Number - Radius of each point dot in pixels
|
|
pointDotRadius: 1,
|
|
//Number - Pixel width of point dot stroke
|
|
pointDotStrokeWidth: 1,
|
|
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
|
|
pointHitDetectionRadius: 10,
|
|
//Boolean - Whether to show a stroke for datasets
|
|
datasetStroke: true,
|
|
//Number - Pixel width of dataset stroke
|
|
datasetStrokeWidth: 1,
|
|
//Boolean - Whether to fill the dataset with a color
|
|
datasetFill: true,
|
|
//String - A legend template
|
|
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
|
|
maintainAspectRatio: true,
|
|
//Boolean - whether to make the chart responsive to window resizing
|
|
responsive: true
|
|
});
|
|
document.getElementById("legendDiv").innerHTML = myLineChart1.generateLegend();
|
|
}
|
|
});
|
|
// using the done promise callback
|
|
// stop the form from submitting the normal way and refreshing the page
|
|
event.preventDefault();
|
|
});
|
|
});
|
|
</script>
|
|
<script type="text/javascript">
|
|
jQuery(document).ready(function() {
|
|
// Close a ticket
|
|
$('#close').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "agen",
|
|
beforeSend: function() {
|
|
|
|
},
|
|
success: function(response) {
|
|
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
});
|
|
</script>
|
|
<script src="{{asset("lb-faveo/plugins/moment-develop/moment.js")}}" type="text/javascript"></script>
|
|
<script src="{{asset("lb-faveo/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script>
|
|
@stop
|