760 lines
25 KiB
PHP
760 lines
25 KiB
PHP
<?php
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namespace App\Http\Controllers\Api\v1;
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use App\Http\Requests;
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use App\Http\Controllers\Controller;
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use Illuminate\Http\Request;
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use App\Http\Controllers\Api\v1\TicketController;
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//use Illuminate\Support\Facades\Request as Value;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Http\Requests\helpdesk\TicketRequest;
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use App\User;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\kb\Settings;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Utility\Priority;
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Ticket\Ticket_source;
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/**
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* -----------------------------------------------------------------------------
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* Api Controller
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* -----------------------------------------------------------------------------
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*
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*
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* @author Vijay Sebastian <vijay.sebastian@ladybirdweb.com>
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* @copyright (c) 2016, Ladybird Web Solution
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* @name Faveo HELPDESK
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* @version v1
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*
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*
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*/
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class ApiController extends Controller {
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public $user;
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public $request;
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public $ticket;
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public $model;
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public $thread;
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public $attach;
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public $ticketRequest;
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public $faveoUser;
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public $team;
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public $setting;
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public $helptopic;
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public $slaPlan;
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public $department;
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public $priority;
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public $source;
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/**
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*
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* @param Request $request
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*/
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public function __construct(Request $request) {
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$this->request = $request;
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$this->middleware('jwt.auth');
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$this->middleware('api', ['except' => 'GenerateApiKey']);
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$user = \JWTAuth::parseToken()->authenticate();
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$this->user = $user;
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$ticket = new TicketController();
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$this->ticket = $ticket;
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$model = new Tickets();
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$this->model = $model;
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$thread = new Ticket_Thread();
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$this->thread = $thread;
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$attach = new Ticket_attachments();
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$this->attach = $attach;
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$ticketRequest = new TicketRequest();
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$this->ticketRequest = $ticketRequest;
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$faveoUser = new User();
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$this->faveoUser = $faveoUser;
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$team = new Teams();
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$this->team = $team;
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$setting = new Settings();
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$this->setting = $setting;
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$helptopic = new Help_topic();
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$this->helptopic = $helptopic;
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$slaPlan = new Sla_plan();
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$this->slaPlan = $slaPlan;
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$priority = new Priority();
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$this->priority = $priority;
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$department = new Department();
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$this->department = $department;
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$source = new Ticket_source();
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$this->source = $source;
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}
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/**
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* Create Tickets
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* @method POST
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* @param user_id,subject,body,helptopic,sla,priority,dept
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* @return json
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*/
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public function CreateTicket() {
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try {
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$v = \Validator::make($this->request->all(), [
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'user_id' => 'required|exists:users,id',
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'subject' => 'required',
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'body' => 'required',
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'helptopic' => 'required|exists:help_topic,id',
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'sla' => 'required|exists:sla_plan,id',
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'priority' => 'required|exists:ticket_priority,priority_id',
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'dept' => 'required|exists:department,id',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$user_id = $this->request->input('user_id');
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$subject = $this->request->input('subject');
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$body = $this->request->input('body');
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$helptopic = $this->request->input('helptopic');
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$sla = $this->request->input('sla');
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$priority = $this->request->input('priority');
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$headers = $this->request->input('headers');
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$dept = $this->request->input('dept');
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$assignto = $this->request->input('assignto');
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$form_data = $this->request->input('form_data');
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$source = $this->request->input('source');
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$attach = $this->request->input('attachments');
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/**
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* return s ticket number
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*/
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$response = $this->ticket->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
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/**
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* return ticket details
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*/
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$result = $this->thread->where('id', $response)->first();
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//$result = $this->attach($result->id,$file);
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Reply for the ticket
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* @param TicketRequest $request
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* @return json
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*/
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public function TicketReply() {
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_ID' => 'required|exists:tickets,id',
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'ReplyContent' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$attach = $this->request->input('attachments');
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$result = $this->ticket->reply($this->thread, $this->request, $this->attach, $attach);
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Edit a ticket
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* @return json
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*/
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public function EditTicket() {
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_id' => 'required|exists:tickets,id',
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'subject' => 'required',
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'sla_plan' => 'required|exists:sla_plan,id',
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'help_topic' => 'required|exists:help_topic,id',
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'ticket_source' => 'required|exists:ticket_source,id',
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'ticket_priority' => 'required|exists:ticket_priority,priority_id',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$ticket_id = $this->request->input('ticket_id');
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$result = $this->ticket->ticket_edit_post($ticket_id, $this->thread, $this->model);
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Delete The Ticket
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* @return json
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*/
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public function DeleteTicket() {
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_id' => 'required|exists:tickets,id',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$id = $this->request->input('ticket_id');
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$result = $this->ticket->delete($id, $this->model);
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get all opened tickets
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* @return json
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*/
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public function OpenedTickets() {
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try {
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$result = $this->model->where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->orderBy('id', 'DESC')->get();
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get Unsigned Tickets
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* @return json
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*/
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public function UnassignedTickets() {
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try {
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$result = $this->model->where('assigned_to', '=', 0)->where('status', '1')->orderBy('id', 'DESC')->get();
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get closed Tickets
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* @return json
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*/
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public function CloseTickets() {
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try {
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$result = $this->model->where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->get();
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get All agents
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* @return json
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*/
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public function GetAgents() {
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try {
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$result = $this->faveoUser->where('role', 'agent')->where('active', 1)->get();
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return response()->json(compact('result'));
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get All Teams
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* @return json
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*/
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public function GetTeams() {
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try {
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$result = $this->team->get();
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return response()->json(compact('result'));
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* To assign a ticket
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* @return json
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*/
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public function AssignTicket() {
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_id' => 'required',
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'user' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$id = $this->request->input('ticket_id');
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$response = $this->ticket->assign($id);
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if ($response == 1) {
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$result = 'success';
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return response()->json(compact('result'));
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} else {
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return response()->json(compact('response'));
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}
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get all customers
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* @return json
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*/
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public function GetCustomers() {
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try {
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$v = \Validator::make($this->request->all(), [
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'search' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$search = $this->request->input('search');
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$result = $this->faveoUser->where('first_name', 'like', '%' . $search . '%')->orWhere('last_name', 'like', '%' . $search . '%')->orWhere('user_name', 'like', '%' . $search . '%')->orWhere('email', 'like', '%' . $search . '%')->get();
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return response()->json(compact('result'));
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get a customer by id
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* @return json
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*/
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public function GetCustomer() {
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try {
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$v = \Validator::make($this->request->all(), [
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'user_id' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$id = $this->request->input('user_id');
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$result = $this->faveoUser->where('id', $id)->first();
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return response()->json(compact('result'));
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Search tickets
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* @return json
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*/
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public function SearchTicket() {
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try {
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$v = \Validator::make($this->request->all(), [
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'search' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$search = $this->request->input('search');
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$result = $this->thread->select('ticket_id')->where('title', 'like', '%' . $search . '%')->orWhere('body', 'like', '%' . $search . '%')->get();
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return response()->json(compact('result'));
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get threads of a ticket
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* @return json
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*/
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public function TicketThreads() {
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try {
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$v = \Validator::make($this->request->all(), [
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'id' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$id = $this->request->input('id');
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$result = $this->thread->where('ticket_id', $id)->get();
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return response()->json(compact('result'));
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} catch (Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Check the url is valid or not
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* @return json
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*/
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public function CheckUrl() {
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//dd($this->request);
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try {
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$v = \Validator::make($this->request->all(), [
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'url' => 'required|url'
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$url = $this->request->input('url');
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$url = $url . "/api/v1/helpdesk/check-url?token=" . \Config::get('app.token');
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$result = $this->CallGetApi($url);
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return response()->json(compact('result'));
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} catch (Exception $ex) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Success for currect url
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* @return string
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*/
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public function UrlResult() {
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return "success";
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}
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/**
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* Call curl function for Get Method
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* @param type $url
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* @return type int|string|json
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*/
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public function CallGetApi($url) {
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|
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$curl = curl_init($url);
|
|
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
|
|
curl_setopt($curl, CURLOPT_URL, $url);
|
|
curl_setopt($curl, CURLOPT_HEADER, 0);
|
|
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
|
|
$response = curl_exec($curl);
|
|
|
|
if (curl_errno($curl)) {
|
|
echo 'error:' . curl_error($curl);
|
|
}
|
|
|
|
return $response;
|
|
curl_close($curl);
|
|
}
|
|
|
|
/**
|
|
* Call curl function for POST Method
|
|
* @param type $url
|
|
* @param type $data
|
|
* @return type int|string|json
|
|
*/
|
|
public function CallPostApi($url, $data) {
|
|
|
|
$curl = curl_init($url);
|
|
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
|
|
curl_setopt($curl, CURLOPT_URL, $url);
|
|
curl_setopt($curl, CURLOPT_HEADER, 0);
|
|
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
|
|
curl_setopt($curl, CURLOPT_POSTFIELDS, $data);
|
|
$response = curl_exec($curl);
|
|
|
|
if (curl_errno($curl)) {
|
|
echo 'error:' . curl_error($curl);
|
|
}
|
|
|
|
return $response;
|
|
curl_close($curl);
|
|
}
|
|
|
|
/**
|
|
* To generate api string
|
|
*
|
|
* @return type | json
|
|
*/
|
|
public function GenerateApiKey() {
|
|
try {
|
|
$set = $this->setting->where('id', '1')->first();
|
|
if ($set->api_enable == 1) {
|
|
$key = str_random(32);
|
|
$set->api_key = $key;
|
|
$set->save();
|
|
$result = $set->api_key;
|
|
return response()->json(compact('result'));
|
|
} else {
|
|
$result = 'please enable api';
|
|
return response()->json(compact('result'));
|
|
}
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get help topics
|
|
* @return json
|
|
*/
|
|
public function GetHelpTopic() {
|
|
try {
|
|
$result = $this->helptopic->get();
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get Sla plans
|
|
* @return json
|
|
*/
|
|
public function GetSlaPlan() {
|
|
try {
|
|
$result = $this->slaPlan->get();
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get priorities
|
|
* @return json
|
|
*/
|
|
public function GetPriority() {
|
|
try {
|
|
$result = $this->priority->get();
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get departments
|
|
* @return json
|
|
*/
|
|
public function GetDepartment() {
|
|
try {
|
|
$result = $this->department->get();
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
/**
|
|
* Getting the tickets
|
|
* @return type json
|
|
*/
|
|
public function GetTickets() {
|
|
try {
|
|
$tickets = $this->model->paginate(10);
|
|
$tickets->toJson();
|
|
return $tickets;
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Fetching the Inbox details
|
|
* @return type json
|
|
*/
|
|
|
|
public function Inbox() {
|
|
try {
|
|
$result = $this->user->join('tickets', 'users.id', '=', 'tickets.user_id')
|
|
->join('department', 'department.id', '=', 'tickets.dept_id')
|
|
->join('priority', 'priority.id', '=', 'tickets.priority_id')
|
|
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
|
|
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
|
|
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
|
|
->join('ticket_thread', function($join) {
|
|
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
|
|
->whereNotNull('title');
|
|
})
|
|
->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'priority.name as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
|
|
->groupby('tickets.id')
|
|
->distinct()
|
|
->paginate(10)
|
|
->toJson();
|
|
return $result;
|
|
} catch (Exception $ex) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
/**
|
|
* Create internal note
|
|
* @return type json
|
|
*/
|
|
public function InternalNote() {
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'userid' => 'required|exists:users,id',
|
|
'ticketid' => 'required|exists:tickets,id',
|
|
'body' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
return response()->json(compact('error'));
|
|
}
|
|
$userid = $this->request->input('userid');
|
|
$ticketid = $this->request->input('ticketid');
|
|
|
|
$body = $this->request->input('body');
|
|
$thread = $this->thread->create(['ticket_id' => $ticketid, 'user_id' => $userid, 'is_internal' => 1, 'body' => $body]);
|
|
return response()->json(compact('thread'));
|
|
} catch (Exception $ex) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
|
|
|
|
|
|
}
|