514 lines
21 KiB
PHP
514 lines
21 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Tickets')
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class="nav-link active"
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@stop
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@section('ticket-bar')
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active
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@stop
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@section('dept-ticket-bar')
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class="nav-link active"
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@stop
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@section('unassigned')
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class="nav-link active"
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@stop
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@section('PageHeader')
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<h1>{{Lang::get('lang.tickets')}}</h1>
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<style>
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.tooltip1 {
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position: relative;
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/*display: inline-block;*/
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/*border-bottom: 1px dotted black;*/
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}
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.tooltip1 .tooltiptext {
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visibility: hidden;
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width:300px;
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max-height: 250px;
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overflow: auto;
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background-color: black;
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color: #fff;
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text-align: center;
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border-radius: 6px;
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padding: 10px;
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font-weight: 300px !important;
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/* Position the tooltip */
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position: absolute;
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z-index: 1;
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}
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.tooltip1:hover .tooltiptext {
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visibility: visible;
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}
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</style>
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@stop
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@section('content')
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<?php
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$date_time_format = UTC::getDateTimeFormat();
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if (Auth::user()->role == 'agent') {
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$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->where('status', '1')->orderBy('id', 'DESC')->count();
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} else {
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->count();
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}
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// dd($tickets);
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?>
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<!-- Main content -->
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@if(Session::has('success'))
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<div class="alert alert-success alert-dismissable">
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<i class="fa fa-check-circle"> </i>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails'))
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<div class="alert alert-danger alert-dismissable">
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<i class="fa fa-ban"> </i>
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<b> {!! Lang::get('lang.alert') !!}! </b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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@endif
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<div class="card card-light">
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<div class="card-header">
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<?php $counted = count(App\Model\helpdesk\Ticket\Tickets::where('assigned_to', '=', 0)->get()); ?>
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<h3 class="card-title">{!! Lang::get('lang.unassigned') !!} </h3> <small id="title_refresh"> ({!! $tickets !!} {!! Lang::get('lang.tickets') !!})</small>
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</div><!-- /.box-header -->
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<div class="card-body">
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{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
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<!--<div class="mailbox-controls">-->
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<!-- Check all button -->
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<a class="btn btn-default btn-sm checkbox-toggle"><i class="far fa-square"></i></a>
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<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
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<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
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<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fas fa-cogs"> </i> {!! Lang::get('lang.merge') !!}</button>
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<button type="button" class="btn btn-sm btn-default" id="assign_Ticket" data-toggle="modal" data-target="#AssignTickets" style="display: none;"><i class="fas fa-hand-point-right"> </i> {!! Lang::get('lang.assign') !!}</button>
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<!--</div>-->
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<p><p/>
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<div class="mailbox-messages" id="refresh">
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{!!$table->render('vendor.Chumper.template')!!}
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</div><!-- /.mail-box-messages -->
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{!! Form::close() !!}
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</div><!-- /.box-body -->
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</div><!-- /. box -->
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<!-- merge tickets modal -->
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<!-- merge tickets modal -->
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<div class="modal fade" id="MergeTickets">
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<div class="modal-dialog">
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<div class="modal-content">
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<div class="modal-header">
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<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
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<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">×</span></button>
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</div><!-- /.modal-header-->
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<div class ="modal-body">
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<div class="row">
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<div class="col-md-4">
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</div>
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<div class="col-md-6" id="merge_loader" style="display:none;">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div><!-- /.merge-loader -->
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</div>
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<div id="merge_body">
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<div id="merge-body-alert">
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<div class="row">
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<div class="col-md-12">
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<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
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<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
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<h4><i class="icon fas fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-merge-succ"></div>
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</div>
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<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
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<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
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<h4><i class="icon fas fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-merge-err"></div>
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</div>
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</div>
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</div>
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</div><!-- /.merge-alert -->
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<div id="merge-body-form">
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<div class="row">
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<div class="col-md-6">
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{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
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<label>{!! Lang::get('lang.title') !!}</label>
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<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
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</div>
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<div class="col-md-6">
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<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
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<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
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</div>
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</div>
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<div class="row">
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<div class="col-md-8">
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<label>{!! Lang::get('lang.merge-reason') !!}</label>
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<textarea name="reason" class="form-control"></textarea>
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</div>
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</div>
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</div><!-- mereg-body-form -->
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</div><!-- merge-body -->
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</div><!-- /.modal-body -->
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<div class="modal-footer justify-content-between">
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<button type="button" class="btn btn-default" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
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<input type="submit" id="merge-btn" class="btn btn-primary" value="{!! Lang::get('lang.merge') !!}">
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{!! Form::close() !!}
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</div><!-- /.modal-footer -->
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</div><!-- /.modal-content -->
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</div><!-- /.modal-dialog -->
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</div><!-- /.modal -->
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<!-- Assign ticket model-->
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<div class="modal fade" id="AssignTickets">
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<div class="modal-dialog">
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<div class="modal-content">
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<div class="modal-header">
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<h4 class="modal-title">{!! Lang::get('lang.assign-ticket') !!} </h4>
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<button type="button" class="close" data-dismiss="modal" id="assign-close" aria-label="Close"><span aria-hidden="true">×</span></button>
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</div><!-- /.modal-header-->
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<div class ="modal-body">
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<div class="row">
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<div class="col-md-4">
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</div>
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<div class="col-md-6" id="assign_loader" style="display:none;">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div><!-- /.merge-loader -->
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</div>
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<div id="assign_body">
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<div class="row">
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<div class="col-md-12">
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{!! Form::open(['id'=>'assign-form','method' => 'PATCH'] )!!}
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<label>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}</label>
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<select class="form-control" id="select-assign-agent" name="assign_to" data-placeholder="{!! Lang::get('lang.select_agent') !!}" style="width: 100%;"><option value=""></option></select>
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</div>
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</div>
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</div><!-- mereg-body-form -->
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</div><!-- merge-body -->
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<div class="modal-footer justify-content-between">
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<button type="button" class="btn btn-default" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
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<input type="submit" id="merge-btn" class="btn btn-primary" value="{!! Lang::get('lang.assign') !!}">
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{!! Form::close() !!}
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</div><!-- /.modal-footer -->
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</div><!-- /.modal-content -->
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</div><!-- /.modal-dialog -->
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</div><!-- /.modal -->
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<!-- Assign ticket model-->
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<!-- Modal -->
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<div class="modal fade" id="myModal">
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<div class="modal-dialog" role="document">
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<div class="modal-content">
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<div class="modal-header">
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<h4 class="modal-title" id="myModalLabel"></h4>
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<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
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</div>
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<div class="modal-body" id="custom-alert-body" >
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</div>
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<div class="modal-footer justify-content-between">
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<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
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<button type="button" class="btn btn-primary yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
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</div>
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</div>
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</div>
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</div>
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{!! $table->script('vendor.Chumper.ticket-javascript') !!}
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<script>
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var t_id = [];
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var option = null;
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$(function() {
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//Enable check and uncheck all functionality
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$(".checkbox-toggle").click(function() {
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var clicks = $(this).data('clicks');
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if (clicks) {
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//Uncheck all checkboxes
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$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
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$(".far", this).removeClass("fa-check-square").addClass('fa-square');
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} else {
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//Check all checkboxes
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$(".mailbox-messages input[type='checkbox']").iCheck("check");
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$(".far", this).removeClass("fa-square").addClass('fa-check-square');
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}
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$(this).data("clicks", !clicks);
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});
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});
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$(function() {
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// Enable check and uncheck all functionality
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$(".checkbox-toggle").click(function() {
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var clicks = $(this).data('clicks');
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if (clicks) {
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//Uncheck all checkboxes
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$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
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// alert($("input[type='checkbox']").val());
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t_id = $('.selectval').map(function() {
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return $(this).val();
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}).get();
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showAssign(t_id)
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// alert(checkboxValues);
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} else {
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//Check all checkboxes
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$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
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// alert('Hallo');
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t_id = [];
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showAssign(t_id)
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}
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$(this).data("clicks", !clicks);
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});
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});
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$(document).ready(function() { /// Wait till page is loaded
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$('#click').click(function() {
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$('#refresh').load('inbox #refresh');
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$('#title_refresh').load('inbox #title_refresh');
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$('#count_refresh').load('inbox #count_refresh');
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$("#show").show();
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});
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$(".select2").select2();
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$('#delete').on('click', function() {
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option = 0;
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$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
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});
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$('#close').on('click', function() {
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option = 1;
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$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
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});
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$("#modalpopup").on('submit', function(e) {
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e.preventDefault();
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var msg = "{{Lang::get('lang.confirm')}}";
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var values = getValues();
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if (values == "") {
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msg = "{{Lang::get('lang.select-ticket')}}";
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$('.yes').html("{{Lang::get('lang.ok')}}");
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$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
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} else {
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$('.yes').html("Yes");
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}
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$('#custom-alert-body').html(msg);
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$("#myModal").modal("show");
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});
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$(".closemodal, .no").click(function() {
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$("#myModal").modal("hide");
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});
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$('.yes').click(function() {
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var values = getValues();
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if (values == "") {
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$("#myModal").modal("hide");
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} else {
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$("#myModal").modal("hide");
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$("#modalpopup").unbind('submit');
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if (option == 0) {
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//alert('delete');
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$('#delete').click();
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} else {
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//alert('close');
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$('#close').click();
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}
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}
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});
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function getValues() {
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var values = $('.selectval:checked').map(function() {
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return $(this).val();
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}).get();
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return values;
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}
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//checking merging tickets
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$('#MergeTickets').on('show.bs.modal', function() {
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// alert("hi");
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$.ajax({
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type: "GET",
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url: "{{route('check.merge.tickets',0)}}",
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dataType: "html",
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data: {data1: t_id},
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beforeSend: function() {
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$("#merge_body").hide();
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$("#merge_loader").show();
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},
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success: function(response) {
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if (response == 0) {
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$("#merge_body").show();
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$("#merge-succ-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.select-tickets-to merge')}}";
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$("#merge-err-alert").show();
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$('#message-merge-err').html(message);
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} else if (response == 2) {
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$("#merge_body").show();
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$("#merge-succ-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.different-users')}}";
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$("#merge-err-alert").show();
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$('#message-merge-err').html(message);
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} else {
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$("#merge_body").show();
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$("#merge-body-alert").hide();
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$("#merge-body-form").show();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', false);
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$("#merge_loader").hide();
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$.ajax({
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url: "{{ route('get.merge.tickets',0) }}",
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dataType: "html",
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data: {data1: t_id},
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success: function(data) {
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$('#select-merge-parent').html(data);
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}
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// return false;
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});
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}
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}
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});
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});
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//submit merging form
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$('#merge-form').on('submit', function() {
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$.ajax({
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type: "POST",
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url: "{!! url('merge-tickets/') !!}/" + t_id,
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dataType: "json",
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data: $(this).serialize(),
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beforeSend: function() {
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$("#merge_body").hide();
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$("#merge_loader").show();
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},
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success: function(response) {
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if (response == 0) {
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$("#merge_body").show();
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$("#merge-succ-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.merge-error')}}";
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$("#merge-err-alert").show();
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$('#message-merge-err').html(message);
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} else {
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$("#merge_body").show();
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$("#merge-err-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.merge-success')}}";
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$("#merge-succ-alert").show();
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$('#message-merge-succ').html(message);
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setTimeout(function () {
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$("#alert11").hide();
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location.reload();
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}, 1000);
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}
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}
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})
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return false;
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});
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$('#AssignTickets').on('show.bs.modal', function() {
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$.ajax({
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type: "POST",
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url: "{{route('get-agents')}}",
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dataType: "html",
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beforeSend: function() {
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$("#assign_body").hide();
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$("#assign_loader").show();
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},
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success: function(data) {
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$("#assign_loader").hide();
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$("#assign_body").show();
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$('#select-assign-agent').html(data);
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}
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});
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});
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// Assign a ticket
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$('#assign-form').on('submit', function() {
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$.ajax({
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type: "POST",
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url: "ticket/assign/"+t_id,
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dataType: "html",
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data: $(this).serialize(),
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beforeSend: function() {
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$("#assign_body").hide();
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$("#assign_loader").show();
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},
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success: function(response) {
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if (response == 1)
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{
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location.reload();
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var message = "Success!";
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$("#alert11").show();
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$('#message-success1').html(message);
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setInterval(function(){$("#dismiss11").trigger("click"); }, 2000);
|
||
}
|
||
$("#assign_body").show();
|
||
$("#assign_loader").hide();
|
||
$("#dismis4").trigger("click");
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
});
|
||
|
||
function someFunction(id) {
|
||
if (document.getElementById(id).checked) {
|
||
t_id.push(id);
|
||
// alert(t_id);
|
||
} else if(document.getElementById(id).checked === undefined){
|
||
var index = t_id.indexOf(id);
|
||
if (index === -1){
|
||
t_id.push(id);
|
||
} else{
|
||
t_id.splice(index, 1);
|
||
}
|
||
} else {
|
||
var index = t_id.indexOf(id);
|
||
t_id.splice(index, 1);
|
||
// alert(t_id);
|
||
}
|
||
showAssign(t_id);
|
||
}
|
||
|
||
function showAssign(t_id)
|
||
{
|
||
if (t_id.length >= 1) {
|
||
$('#assign_Ticket').css('display', 'inline');
|
||
} else {
|
||
$('#assign_Ticket').css('display', 'none');
|
||
}
|
||
}
|
||
</script>
|
||
@stop
|