d92ae1481d
# removed place holders in agent profiles # added checkbox style class in agent blade file # added mtutators in ticket_form_data.php model # changed priority field saving method in ticket creation form at clinet side # Fetched only required data in client panel form and saving ticket #184 solevd.
311 lines
13 KiB
PHP
311 lines
13 KiB
PHP
<?php
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namespace App\Http\Controllers\Client\helpdesk;
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// controllers
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use App\Http\Controllers\Agent\helpdesk\TicketWorkflowController;
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use App\Http\Controllers\Controller;
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// requests
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use App\Http\Requests\helpdesk\ClientRequest;
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use App\Model\helpdesk\Agent\Department;
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// models
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use App\Model\helpdesk\Form\Fields;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Settings\CommonSettings;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Settings\Ticket;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Ticket\Ticket_source;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Utility\CountryCode;
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use App\User;
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use Exception;
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// classes
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use Form;
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use GeoIP;
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use Illuminate\Http\Request;
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use Input;
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use Lang;
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use Redirect;
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/**
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* FormController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class FormController extends Controller
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{
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/**
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* Create a new controller instance.
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* Constructor to check.
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*
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* @return void
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*/
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public function __construct(TicketWorkflowController $TicketWorkflowController)
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{
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$this->middleware('board');
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// creating a TicketController instance
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$this->TicketWorkflowController = $TicketWorkflowController;
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}
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/**
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* getform.
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*
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* @param type Help_topic $topic
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*
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* @return type
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*/
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public function getForm(Help_topic $topic, CountryCode $code)
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{
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if (\Config::get('database.install') == '%0%') {
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return \Redirect::route('licence');
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}
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$settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
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$email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
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if (!\Auth::check() && ($settings->status == 1 || $settings->status == '1')) {
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return redirect('auth/login')->with(['login_require' => 'Please login to your account for submitting a ticket', 'referer' => 'form']);
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}
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$location = GeoIP::getLocation();
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$phonecode = $code->where('iso', '=', $location->iso_code)->first();
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if (System::first()->status == 1) {
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$topics = $topic->get();
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$codes = $code->get();
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if ($phonecode->phonecode) {
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$phonecode = $phonecode->phonecode;
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} else {
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$phonecode = '';
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}
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return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory'))->with('phonecode', $phonecode);
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} else {
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return \Redirect::route('home');
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}
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}
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/**
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* This Function to post the form for the ticket.
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*
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* @param type Form_name $name
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* @param type Form_details $details
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*
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* @return type string
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*/
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public function postForm($id, Help_topic $topic)
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{
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if ($id != 0) {
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$helptopic = $topic->where('id', '=', $id)->first();
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$custom_form = $helptopic->custom_form;
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$values = Fields::where('forms_id', '=', $custom_form)->get();
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if (!$values) {
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}
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if ($values) {
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foreach ($values as $form_data) {
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if ($form_data->type == 'select') {
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$form_fields = explode(',', $form_data->value);
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$var = '';
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foreach ($form_fields as $form_field) {
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$var .= '<option value="'.$form_field.'">'.$form_field.'</option>';
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}
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echo '<br/><label>'.ucfirst($form_data->label).'</label><select class="form-control" name="'.$form_data->name.'">'.$var.'</select>';
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} elseif ($form_data->type == 'radio') {
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$type2 = $form_data->value;
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$vals = explode(',', $type2);
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echo '<br/><label>'.ucfirst($form_data->label).'</label><br/>';
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foreach ($vals as $val) {
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echo '<input type="'.$form_data->type.'" name="'.$form_data->name.'"> '.$form_data->value.' ';
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}
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echo '<br/>';
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} elseif ($form_data->type == 'textarea') {
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$type3 = $form_data->value;
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echo '<br/><label>'.$form_data->label.'</label></br><textarea id="unique-textarea" name="'.$form_data->name.'" class="form-control" style="height:15%;"></textarea>';
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} elseif ($form_data->type == 'checkbox') {
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$type4 = $form_data->value;
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$checks = explode(',', $type4);
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echo '<br/><label>'.ucfirst($form_data->label).'</label><br/>';
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foreach ($checks as $check) {
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echo '<input type="'.$form_data->type.'" name="'.$form_data->name.'">  '.$check;
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}
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} else {
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echo '<br/><label>'.ucfirst($form_data->label).'</label><input type="'.$form_data->type.'" class="form-control" name="'.$form_data->name.'" />';
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}
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}
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echo '<br/><br/>';
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}
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} else {
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return;
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}
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}
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/**
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* Posted form.
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*
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* @param type Request $request
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* @param type User $user
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*/
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public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta, CountryCode $code)
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{
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$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'Code', 'priority');
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$name = $request->input('Name');
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$phone = $request->input('Phone');
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if ($request->input('Email')) {
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if ($request->input('Email')) {
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$email = $request->input('Email');
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} else {
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$email = null;
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}
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} else {
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$email = null;
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}
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$subject = $request->input('Subject');
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$details = $request->input('Details');
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$phonecode = $request->input('Code');
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if ($request->input('mobile')) {
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$mobile_number = $request->input('mobile');
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} else {
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$mobile_number = null;
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}
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$status = $ticket_settings->first()->status;
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$helptopic = $request->input('helptopic');
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$helpTopicObj = Help_topic::where('id', '=', $helptopic);
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if ($helpTopicObj->exists() && ($helpTopicObj->value('status') == 1)) {
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$department = $helpTopicObj->value('department');
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} else {
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$defaultHelpTopicID = Ticket::where('id', '=', '1')->first()->help_topic;
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$department = Help_topic::where('id', '=', $defaultHelpTopicID)->value('department');
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}
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$sla = $ticket_settings->first()->sla;
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// $priority = $ticket_settings->first()->priority;
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$default_priority = Ticket_Priority::where('is_default', '=', 1)->first();
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$user_priority = CommonSettings::select('status')->where('option_name', '=', 'user_priority')->first();
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if (!($request->input('priority'))) {
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$priority = $default_priority->priority_id;
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} else {
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$priority = $request->input('priority');
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}
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$source = $ticket_source->where('name', '=', 'web')->first()->id;
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$attachments = $request->file('attachment');
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$collaborator = null;
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$assignto = null;
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$auto_response = 0;
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$team_assign = null;
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if ($phone != null || $mobile_number != null) {
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$location = GeoIP::getLocation();
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$geoipcode = $code->where('iso', '=', $location->iso_code)->first();
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if ($phonecode == null) {
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$data = [
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'fails' => Lang::get('lang.country-code-required-error'),
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'phonecode' => $geoipcode->phonecode,
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'country_code_error' => 1,
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];
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return Redirect::back()->with($data)->withInput($request->except('password'));
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} else {
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$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
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if (!count($code)) {
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$data = [
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'fails' => Lang::get('lang.incorrect-country-code-error'),
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'phonecode' => $geoipcode->phonecode,
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'country_code_error' => 1,
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];
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return Redirect::back()->with($data)->withInput($request->except('password'));
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}
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}
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}
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$result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
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// dd($result);
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if ($result[1] == 1) {
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$ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
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$thread = Ticket_Thread::where('ticket_id', '=', $ticketId->id)->first();
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if ($attachments != null) {
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foreach ($attachments as $attachment) {
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if ($attachment != null) {
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$name = $attachment->getClientOriginalName();
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$type = $attachment->getClientOriginalExtension();
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$size = $attachment->getSize();
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$data = file_get_contents($attachment->getRealPath());
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$attachPath = $attachment->getRealPath();
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$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
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}
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}
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}
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// dd($result);
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return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is').' '.$result[0].'. '.Lang::get('lang.Please-save-this-for-future-reference'));
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} else {
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return Redirect::back()->withInput($request->except('password'))->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'));
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}
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// dd($result);
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}
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/**
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* reply.
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*
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* @param type $value
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*
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* @return type view
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*/
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public function post_ticket_reply($id, Request $request)
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{
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try {
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if ($comment != null) {
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$tickets = Tickets::where('id', '=', $id)->first();
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$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
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$subject = $thread->title.'[#'.$tickets->ticket_number.']';
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$body = $request->input('comment');
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$user_cred = User::where('id', '=', $tickets->user_id)->first();
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$fromaddress = $user_cred->email;
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$fromname = $user_cred->user_name;
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$phone = '';
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$phonecode = '';
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$mobile_number = '';
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$helptopic = $tickets->help_topic_id;
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$sla = $tickets->sla;
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$priority = $tickets->priority_id;
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$source = $tickets->source;
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$collaborator = '';
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$dept = $tickets->dept_id;
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$assign = $tickets->assigned_to;
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$form_data = null;
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$team_assign = null;
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$ticket_status = null;
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$auto_response = 0;
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$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
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return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
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} else {
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return \Redirect::back()->with('fails1', Lang::get('lang.please_fill_some_data'));
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}
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} catch (Exception $e) {
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return \Redirect::back()->with('fails1', $e->getMessage());
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}
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}
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public function getCustomForm(Request $request)
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{
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$html = '';
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$helptopic_id = $request->input('helptopic');
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$helptopics = new Help_topic();
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$helptopic = $helptopics->find($helptopic_id);
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if (!$helptopic) {
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throw new Exception('We can not find your request');
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}
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$custom_form = $helptopic->custom_form;
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if ($custom_form) {
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$fields = new Fields();
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$forms = new \App\Model\helpdesk\Form\Forms();
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$form_controller = new \App\Http\Controllers\Admin\helpdesk\FormController($fields, $forms);
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$html = $form_controller->renderForm($custom_form);
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}
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return $html;
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}
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}
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