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faveo/release-notes.txt
Manish Verma 4ec6000d69 v1.9.6
2017-05-23 15:47:13 +05:30

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| | | _| | || | / ____ \ | || | \ \ / / | || | | _| _ | || | | | | | | |
| | _| |_ | || | _/ / \ \_ | || | \ ' / | || | _| |___/ | | || | \ `--' / | |
| | |_____| | || ||____| |____|| || | \_/ | || | |_________| | || | `.____.' | |
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| | ____ ____ | || | _________ | || | _____ | || | ______ | || | ________ | || | _________ | || | _______ | || | ___ ____ | |
| | |_ || _| | || | |_ ___ | | || | |_ _| | || | |_ __ \ | || | |_ ___ `. | || | |_ ___ | | || | / ___ | | || | |_ ||_ _| | |
| | | |__| | | || | | |_ \_| | || | | | | || | | |__) | | || | | | `. \ | || | | |_ \_| | || | | (__ \_| | || | | |_/ / | |
| | | __ | | || | | _| _ | || | | | _ | || | | ___/ | || | | | | | | || | | _| _ | || | '.___`-. | || | | __'. | |
| | _| | | |_ | || | _| |___/ | | || | _| |__/ | | || | _| |_ | || | _| |___.' / | || | _| |___/ | | || | |`\____) | | || | _| | \ \_ | |
| | |____||____| | || | |_________| | || | |________| | || | |_____| | || | |________.' | || | |_________| | || | |_______.' | || | |____||____| | |
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|=====================================================
| v1.9.6 Facebook login bug fix patch
|=====================================================
## Bug Fixed
Token parsing issue for Facebook which prevents users from login the system using Facebook oAuth API.
|=====================================================
| v1.9.5 (security hot fixt patch2)
|=====================================================
## Bug Fixed
Prevents execution of backdoor scripts
Prevents users from uploading PHP files into user's profile picture
Handling token mismatch error when the page is opened for too long and session gets expired
|=====================================================
| v1.9.4 (security hot fixt patch)
|=====================================================
## Bug Fixed
Github issue #446 regarding CSRF
Enabled CSRF token verification to prevent CSRF attacks
|=====================================================
| v1.9.3 (hot fix)
|=====================================================
## Bug fixed
#344
System is storing the attachment in chosen storage medium(DB/file system) but not showing the attachments in ticket detail page or ticket timeline page.
## How to Fix
See this link https://github.com/ladybirdweb/faveo-helpdesk/commit/f4d71f3d743123d15558ab120af74499298a1891 for the details of changes made for bug fix.
Or
Open this file: Root_directory of faveo/app/Model/helpdesk/Ticket/Ticket_attachments.php
search and replace
`if ($this->poster == 'ATTACHMENT')`
with
`if ($this->poster == 'ATTACHMENT' || $this->poster == 'attachment')`
at line **49**
|======================================================
|v1.9.2
|======================================================
Bug Fixes
Fixed single cron issue #366, #347
Corrected notification counts
Fixed canned response error
Correct message for registration
Removed routes of PRO features
Exception handling while adding language
Showing agents in alphabetical order in various drop down menus
Handling the case when agent/admin adds same owner while changing ticket's owner
Fixed priority and auto assignment while creating ticket form cleint panel
Fixed typos in english language translation
Fixed counts of tickets of every categroy
Removed duplicate option from top nav bar
Fixed empty database check while installation
Assigning team leader in a team while creating new team
Fixed #361
Enhancements
Sending email notfications to users while merging their duplicate tickets
Implemented Yajra in users table
Custom filter and search option in users table
Check if JavaScript is enabled or not while installation
Put max execution time and "mbstring" extension check while installation
|========================================================
| Upgrade giude
|========================================================
Follow this wiki article to upgrade your Faveo system
https://github.com/ladybirdweb/faveo-helpdesk/wiki/Upgrade-guide-for-v1.9.2
|=======================================================
| v1.9.1
|=======================================================
Bug Fixes
Admin was not able to save/update cron settings in new installation.
Incorrect count of tickets in dashboard while login as an agent .
In client panel users/clients were able to reply without entering any comment in comment field.
|=======================================================
| v1.9.1
|=======================================================
Change Log
Datatable packaged form Chumper to Yajra
Version tag correction, following semantic versioning X.Y.Z format
Login/registration screen layouts
Attachment files storage option
Bug Fixes
Solved various issues listed on GitHub issue list
Ticket listing table optimization
Query optimization in admin/agent layouts for fast processing
Known Bugs
In ticket timeline the reply content added by clients are rendered using "iframe". The "iframe" behaves differently in different browsers. Height of iframe is not responsive.
NOTE: Chrome is recommended browser to open ticket timeline.
|=====================================================
| update your Faveo version to v1.9.0
|======================================================
Follow our wiki article to update your faveo version to v1.9.0
https://github.com/ladybirdweb/faveo-helpdesk/wiki/Upgrade-guide-to-v1.9.0
|=======================================================
| v1.0.8.0
|=======================================================
Enhancements
Advance user module
One command for all cron jobs
System report
Custom URL redircetion and SSL support in URL
Socail login
Due today tickets
Custom forms update
Dynamic priority settings
Email non mandatory
Laravle logs and queues
Bug Fixes
Code cleanup
Email attachment/inline image related bugs
|===============================================
| Update to v1.0.8.0
|===============================================
Follow our wiki article to update your faveo version to v1.0.8.0
https://github.com/ladybirdweb/faveo-helpdesk/wiki/How-to-update-v1.0.7.9-to-v1.0.8.0
|=======================================================
| v1.0.7.9
|=======================================================
Enhancements
Ticket change status to show in client panel via settings.
Not to submit two tickets on double click of Ticket submit button.
Dashboard linking.
Incoming mail format check.
Added a thread for ticket reopen via email.
Ticket linking minor issue updated.
Nl2br added for ticket.
Different department users can view tickets if assigned.
Preventing fall back language from deleting.
Send email if checked to send email for first registration via agent panel.
Checking storage file permission while installation.
File info extension check during installation.
Curl extension check during installation.
Check for API mandatory.
RTL feature in email sending.
Bug Fixed
Moved media files to upload folder.
Multiple file upload via attachment exception handling.
Attachment issue fixed for ticket reply.
File uploading according to server configuration of post_max_size.
Code cleanup.
Department ticket issue and naming convention.
Help topic issue fixed in ticket creation.
Pdf issue.
Custom Form issue fixed for text area.
Agent panel layout color changed for differentiation.
Nesting level issue fixed.
Proper ticket threads count in client panel.
Validating dot files access via URL.
Breadcrumbs Update.
Exception handling for database server down issue.
In app notification fixed for different department tickets.
First name and user name issue fixed.
YouTube icon link fixed.
Clear error form fields on resubmit of form in email create/edit.
Exception handling on re-uploads of pre-uploaded plugin.
Department wise ticket creation had some exception.
Changed naming convention for organization manager.
Fixed trash side bar numbering.
|=================================================
| Upgrade from v1.0.7.8 to v1.0.7.9
|==================================================
Read upgrade giude here https://github.com/ladybirdweb/faveo-helpdesk/wiki/Manual-Upgrade-from-v1.0.7.8-to-v1.0.7.9
|=======================================================
| v1.0.7.8
|=======================================================
Bug Fixes
Installer API bug fixed for .env file
Subject added utf8 encoding for email diagnostics
|=======================================================
| v1.0.7.7
|=======================================================
Bug Fixes
Removed multifile writing for installation.
Bug fixed on Installation for unwanted redirection back to first step
Email subject issue fixed for encrypted formats
Close ticket workflow issue fixed
|------------------------------------------
|Updating from 1.0.7.6 to 1.0.7.7
|------------------------------------------
To upgrade read instructions here http://ladybirdweb.com/support/show/v1077
|=======================================================
| v1.0.7.6
|=======================================================
Bug Fixes
Updated Config file for releasing
|=======================================================
| v1.0.7.5
|=======================================================
Enhancement
Changed email template from file system to database
Advanced Rating module
In App Notification Module is now per User
In App notification settings in admin panel
POP feature is added for fetching emails
Send mail from server using PHP mail feature is added for sending emails
Added more encryption options for sending emails
Removed Duplicate settings from system settings
One can do more advanced email diagnostics by choosing different emails
System Off line module Enhanced
Everything comes from language files now
Auto Close ticket workflow for closing a ticket in predefined days
Security settings added for secured login into the system
Error Debugging option added
Bugsnag integration added
Webhooks added for ticket creation
Added 3 new languages thanks to some of our clients (German, Russian, Italian)
Graph added to user profile
Remove organisation added in Client profile page
Graph and ticket list added Organisation page
GeoIp plugin added for Phone country code pickup
Faveo will be able to auto upgrade to new release from this version onwards
XSS Vulnerability check added
Upgrade from Laravel 5.0 to 5.2
Breadcrumbs
Auto update module
Bug Fixes
Registration Module email issue
Pages in knowledge base had some issue
Complete UI improved and proper error messages are now displayed
Bug fixed in edit system workflow
Dashboard Graph smoothened
Check ticket details without logging
Install module – check for file permission issue
Added dummy data for dummy installation
|------------------------------------------
|Updating from 1.0.7.4 to 1.0.7.5
|------------------------------------------
To upgrade read instructions here http://ladybirdweb.com/support/show/v1075
|------------------------------------------
|Updating from 1.0.7.4 to 1.0.7.5
|------------------------------------------
Please read this instruction carefully before updating from 1.0.7.4 to 1.0.7.5
http://ladybirdweb.com/support/show/bug-after-update-from-1074-to-1075-or-higher-version
|=======================================================
| v1.0.7.4
|=======================================================
Enhancement
Added STARTTLS encryption feature on email fetching settings
|=======================================================
| v1.0.7.3
|=======================================================
Bug Fixes
Email settings update issue
|=======================================================
| v1.0.7.2
|=======================================================
Bug Fixes
System failing if no system email is configured issue fixed
Enhancement
Plugin Module updated for Pro Version
|=======================================================
| v1.0.7.1
|=======================================================
Bug Fixed
In app notification bug fixed
Ticket Listing hover issue fixed
Agent panel issue fixed for role agents
Template issue fixed
|=======================================================
| v1.0.7
|=======================================================
Enhancements
Ticket Workflow
Ticket Overdue Listing
In App Notification
Cron job separate settings
Select all to delete permanently from trash
Added Read Unread features in ticket listing pages
User linking to where ever usernames are displayed
Attachment upload-able while creating ticket from client panel
Enhanced email check while setting emails
Ticket rating enhanced
Bug Fixed
Date sorting issue fixed
Department folder issue fixed
Group update issue fixed
Templates issue fixed
Email checking issue fixed
Ticket rating issue fixed
|------------------------------------------
|Updating from 1.0.6.10 to 1.0.7
|------------------------------------------
To upgrade read instructions here http://ladybirdweb.com/support/show/v107
|======================================================
| v1.0.6.10
|======================================================
Bug Fixed
Redirection issue fixed from ticket details page
Login dropdown box responsitivity issue fixed
Mailing issue for ticket reply and new ticket creation fixed
Email template issue fixed for replying tickets and auto response for ticket creation
Settings pages error display issue fixed for html type errors
Daily notification issue fixed for the new mail system integrated for faveo
Issue fixed for large size attachments
Enhancements
Added loader image in datatable processing
Added readme.txt which will provide install instruction
Updated auth validation message and showing custom logo in auth/login page
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