74bd29e1ee
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1697 lines
63 KiB
PHP
1697 lines
63 KiB
PHP
<?php
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namespace App\Api\v1;
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use App\Http\Controllers\Agent\helpdesk\TicketController as CoreTicketController;
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use App\Http\Controllers\Controller;
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use App\Http\Requests\helpdesk\TicketRequest;
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use App\Model\helpdesk\Agent\Department;
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//use Illuminate\Support\Facades\Request as Value;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Ticket\Ticket_source;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Utility\Priority;
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use App\User;
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use Exception;
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use Illuminate\Http\Request;
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use Illuminate\Pagination\LengthAwarePaginator;
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use Illuminate\Support\Collection;
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use Illuminate\Support\Facades\Request as Input;
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use Illuminate\Support\Str;
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/**
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* -----------------------------------------------------------------------------
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* Api Controller
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* -----------------------------------------------------------------------------.
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*
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*
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* @author Vijay Sebastian <vijay.sebastian@ladybirdweb.com>
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* @copyright (c) 2016, Ladybird Web Solution
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* @name Faveo HELPDESK
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*
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* @version v1
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*/
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class ApiController extends Controller
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{
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public $user;
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public $request;
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public $ticket;
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public $model;
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public $thread;
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public $attach;
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public $ticketRequest;
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public $faveoUser;
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public $team;
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public $setting;
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public $helptopic;
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public $slaPlan;
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public $department;
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public $priority;
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public $source;
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/**
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* @param Request $request
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*/
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public function __construct(Request $request)
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{
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$this->request = $request;
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$this->middleware('jwt.authOveride');
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$this->middleware('api', ['except' => 'GenerateApiKey']);
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try {
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$user = \JWTAuth::parseToken()->authenticate();
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$this->user = $user;
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} catch (\Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
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} catch (\Tymon\JWTAuth\Exceptions\JWTException $e) {
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}
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$ticket = new TicketController();
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$this->ticket = $ticket;
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$model = new Tickets();
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$this->model = $model;
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$thread = new Ticket_Thread();
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$this->thread = $thread;
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$attach = new Ticket_attachments();
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$this->attach = $attach;
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$ticketRequest = new TicketRequest();
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$this->ticketRequest = $ticketRequest;
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$faveoUser = new User();
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$this->faveoUser = $faveoUser;
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$faveoUser = new User();
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$this->user = $faveoUser;
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$team = new Teams();
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$this->team = $team;
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$setting = new System();
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$this->setting = $setting;
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$helptopic = new Help_topic();
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$this->helptopic = $helptopic;
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$slaPlan = new Sla_plan();
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$this->slaPlan = $slaPlan;
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$priority = new Priority();
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$this->priority = $priority;
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$department = new Department();
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$this->department = $department;
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$source = new Ticket_source();
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$this->source = $source;
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}
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/**
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* Create Tickets.
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*
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* @method POST
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*
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* @param user_id,subject,body,helptopic,sla,priority,dept
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* @return json
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*/
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public function createTicket(\App\Http\Requests\helpdesk\CreateTicketRequest $request, \App\Model\helpdesk\Utility\CountryCode $code)
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{
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try {
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$user_id = $this->request->input('user_id');
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$subject = $this->request->input('subject');
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$body = $this->request->input('body');
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$helptopic = $this->request->input('helptopic');
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$sla = $this->request->input('sla');
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$priority = $this->request->input('priority');
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$header = $this->request->input('cc');
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$dept = $this->request->input('dept');
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$assignto = $this->request->input('assignto');
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$form_data = $this->request->input('form_data');
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$source = $this->request->input('source');
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$attach = $this->request->input('attachments');
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$headers = [];
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if ($header) {
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$headers = explode(',', $header);
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}
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//return $headers;
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/*
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* return s ticket number
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*/
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$PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
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$NotificationController = new \App\Http\Controllers\Common\NotificationController();
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$core = new CoreTicketController($PhpMailController, $NotificationController);
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$this->request->merge(['body' => preg_replace('/[ ](?=[^>]*(?:<|$))/', ' ', nl2br($this->request->get('body')))]);
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$request->replace($this->request->except('token', 'api_key'));
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$response = $core->post_newticket($request, $code, true);
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//$response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
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//return $response;
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/*
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* return ticket details
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*/
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//dd($response);
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//$result = $this->thread->where('id', $response)->first();
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//$result = $this->attach($result->id,$file);
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return response()->json(compact('response'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'))
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->header('Authenticate: xBasic realm', 'fake');
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}
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}
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/**
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* Reply for the ticket.
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*
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* @param TicketRequest $request
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* @return json
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*/
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public function ticketReply()
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{
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//dd($this->request->all());
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_id' => 'required|exists:tickets,id',
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'reply_content' => 'required',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$attach = $this->request->input('attachments');
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$result = $this->ticket->reply($this->thread, $this->request, $this->attach, $attach);
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$result = $result->join('users', 'ticket_thread.user_id', '=', 'users.id')
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->select('ticket_thread.*', 'users.first_name as first_name')
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->orderBy('ticket_thread.id', 'desc')
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->first();
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Edit a ticket.
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*
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* @return json
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*/
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public function editTicket()
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{
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_id' => 'required|exists:tickets,id',
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'subject' => 'required',
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'sla_plan' => 'required|exists:sla_plan,id',
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'help_topic' => 'required|exists:help_topic,id',
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'ticket_source' => 'required|exists:ticket_source,id',
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'ticket_priority' => 'required|exists:ticket_priority,priority_id',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$ticket_id = $this->request->input('ticket_id');
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return $this->ticket->ticketEditPost($ticket_id, $this->thread, $this->model);
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Delete The Ticket.
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*
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* @return json
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*/
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public function deleteTicket()
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{
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try {
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$v = \Validator::make($this->request->all(), [
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'ticket_id' => 'required|exists:tickets,id',
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]);
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if ($v->fails()) {
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$error = $v->errors();
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return response()->json(compact('error'));
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}
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$id = $this->request->input('ticket_id');
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$result = $this->ticket->delete(explode(',', $id), $this->model);
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return response()->json(compact('result'));
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get all opened tickets.
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*
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* @return json
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*/
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public function openedTickets()
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{
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try {
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// $result = $this->model->where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', null)->orderBy('id', 'DESC')->get();
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// return response()->json(compact('result'));
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$result = $this->user->join('tickets', function ($join) {
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$join->on('users.id', '=', 'tickets.user_id')
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->where('isanswered', '=', 0)->where('status', '=', 1)->whereNull('assigned_to');
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})
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->join('department', 'department.id', '=', 'tickets.dept_id')
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->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
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->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
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->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
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->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
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->join('ticket_thread', function ($join) {
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$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
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->whereNotNull('title');
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})
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->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
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->orderBy('ticket_thread.updated_at', 'desc')
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->groupby('tickets.id')
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->distinct()
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->paginate(10)
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->toArray();
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return response($result);
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get Unsigned Tickets.
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*
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* @return json
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*/
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public function unassignedTickets()
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{
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try {
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//dd('sdhjbc');
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// $result = $this->model->where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->get();
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// return response()->json(compact('result'));
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$user = \JWTAuth::parseToken()->authenticate();
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$unassigned = $this->user->join('tickets', function ($join) {
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$join->on('users.id', '=', 'tickets.user_id')
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->whereNull('assigned_to')->where('status', '=', 1);
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})
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->join('department', 'department.id', '=', 'tickets.dept_id')
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->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
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->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
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->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
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->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
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->leftJoin('ticket_thread', function ($join) {
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$join->on('tickets.id', '=', 'ticket_thread.ticket_id');
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})
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->leftJoin('ticket_attachment', 'ticket_attachment.thread_id', '=', 'ticket_thread.id');
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if ($user->role == 'agent') {
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$id = $user->id;
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$dept[] = $user->primary_dpt;
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$unassigned = $unassigned->where(function ($query) use ($dept, $id) {
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$query->whereIn('tickets.dept_id', $dept)
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->orWhere('assigned_to', '=', $id);
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});
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}
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$unassigned = $unassigned->select('ticket_priority.priority_color as priority_color', \DB::raw('substring_index(group_concat(ticket_thread.title order by ticket_thread.id asc) , ",", 1) as title'), 'tickets.duedate as overdue_date', \DB::raw('count(ticket_attachment.id) as attachment'), \DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
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->orderBy('updated_at', 'desc')
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->groupby('tickets.id')
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->distinct()
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->paginate(10)
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->toArray();
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return response($unassigned);
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get closed Tickets.
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*
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* @return json
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*/
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public function closeTickets()
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{
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try {
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// $result = $this->model->where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->get();
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// return response()->json(compact('result'));
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$user = \JWTAuth::parseToken()->authenticate();
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$result = $this->user->join('tickets', function ($join) {
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$join->on('users.id', '=', 'tickets.user_id')
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->where('status', '=', 3)->orWhere('status', '=', 2);
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})
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->join('department', 'department.id', '=', 'tickets.dept_id')
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->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
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->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
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->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
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->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
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->leftJoin('ticket_thread', function ($join) {
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$join->on('tickets.id', '=', 'ticket_thread.ticket_id');
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})
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->leftJoin('ticket_attachment', 'ticket_attachment.thread_id', '=', 'ticket_thread.id');
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if ($user->role == 'agent') {
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$id = $user->id;
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$dept[] = $user->primary_dpt;
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$result = $result->where(function ($query) use ($dept, $id) {
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$query->whereIn('tickets.dept_id', $dept)
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->orWhere('assigned_to', '=', $id);
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});
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}
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$result = $result->select('tickets.duedate as overdue_date', 'ticket_priority.priority_color as priority_color', \DB::raw('substring_index(group_concat(ticket_thread.title order by ticket_thread.id asc) , ",", 1) as title'), \DB::raw('count(ticket_attachment.id) as attachment'), \DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
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->orderBy('updated_at', 'desc')
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->groupby('tickets.id')
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->distinct()
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->paginate(10)
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->toArray();
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return response($result);
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} catch (\Exception $e) {
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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return response()->json(compact('error', 'file', 'line'));
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} catch (\TokenExpiredException $e) {
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$error = $e->getMessage();
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return response()->json(compact('error'));
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}
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}
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/**
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* Get All agents.
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*
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* @return json
|
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*/
|
|
public function getAgents()
|
|
{
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try {
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$result = $this->faveoUser->where('role', 'agent')->orWhere('role', 'admin')->where('active', 1)->get();
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|
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return response()->json(compact('result'));
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} catch (Exception $e) {
|
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$error = $e->getMessage();
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$line = $e->getLine();
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$file = $e->getFile();
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|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get All Teams.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getTeams()
|
|
{
|
|
try {
|
|
$result = $this->team->get();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* To assign a ticket.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function assignTicket()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'ticket_id' => 'required',
|
|
'user' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$id = $this->request->input('ticket_id');
|
|
$response = $this->ticket->assign($id);
|
|
if ($response == 1) {
|
|
$result = 'success';
|
|
|
|
return response()->json(compact('result'));
|
|
} else {
|
|
return response()->json(compact('response'));
|
|
}
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get all customers.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getCustomers()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'search' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$search = $this->request->input('search');
|
|
$result = $this->faveoUser->where('first_name', 'like', '%'.$search.'%')->orWhere('last_name', 'like', '%'.$search.'%')->orWhere('user_name', 'like', '%'.$search.'%')->orWhere('email', 'like', '%'.$search.'%')->get();
|
|
|
|
return response()->json(compact('result'))
|
|
->header('X-Header-One', 'Header Value');
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'))
|
|
->header('X-Header-One', 'Header Value');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get all customers having client_id, client_picture, client_name, client_email, client_phone.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getCustomersWith()
|
|
{
|
|
try {
|
|
$users = $this->user
|
|
->leftJoin('user_assign_organization', 'user_assign_organization.user_id', '=', 'users.id')
|
|
->leftJoin('organization', 'organization.id', '=', 'user_assign_organization.org_id')
|
|
->where('users.role', 'user')
|
|
->select('users.id', 'users.user_name', 'users.first_name', 'users.last_name', 'users.email', 'users.phone_number', 'users.profile_pic', 'organization.name AS company', 'users.active', 'users.ext as telephone_extension', 'users.mobile', 'users.phone_number as telephone', 'users.country_code as mobile_code')
|
|
->paginate(10)
|
|
->toJson();
|
|
|
|
//dd($users);
|
|
return $users;
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'))
|
|
->header('Authenticate: xBasic realm', 'fake');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get a customer by id.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getCustomer()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'user_id' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$id = $this->request->input('user_id');
|
|
$result = $this->faveoUser->where('id', $id)->where('role', 'user')->first();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Search tickets.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function searchTicket()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'search' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$search = $this->request->input('search');
|
|
$result = $this->thread->select('ticket_id')->where('title', 'like', '%'.$search.'%')->orWhere('body', 'like', '%'.$search.'%')->get();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get threads of a ticket.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function ticketThreads()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'id' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$id = $this->request->input('id');
|
|
$result = $this->user
|
|
->rightjoin('ticket_thread', 'ticket_thread.user_id', '=', 'users.id')
|
|
->select('ticket_thread.id', 'ticket_id', 'user_id', 'poster', 'source', 'title', 'body', 'is_internal', 'format', 'ip_address', 'ticket_thread.created_at', 'ticket_thread.updated_at', 'users.first_name', 'users.last_name', 'users.user_name', 'users.email', 'users.profile_pic')
|
|
->where('ticket_id', $id)
|
|
->orderBy('ticket_thread.id', 'desc')
|
|
->get()
|
|
->toJson();
|
|
|
|
return $result;
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Check the url is valid or not.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function checkUrl()
|
|
{
|
|
//dd($this->request);
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'url' => 'required|url',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
|
|
$url = $this->request->input('url');
|
|
if (! Str::is('*/', $url)) {
|
|
$url = Str::finish($url, '/');
|
|
}
|
|
|
|
$url = $url.'/api/v1/helpdesk/check-url?api_key='.$this->request->input('api_key').'&token='.\Config::get('app.token');
|
|
$result = $this->CallGetApi($url);
|
|
//dd($result);
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $ex) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Success for currect url.
|
|
*
|
|
* @return string
|
|
*/
|
|
public function urlResult()
|
|
{
|
|
return 'success';
|
|
}
|
|
|
|
/**
|
|
* Call curl function for Get Method.
|
|
*
|
|
* @param type $url
|
|
* @return type int|string|json
|
|
*/
|
|
public function callGetApi($url)
|
|
{
|
|
$curl = curl_init($url);
|
|
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
|
|
curl_setopt($curl, CURLOPT_URL, $url);
|
|
curl_setopt($curl, CURLOPT_HEADER, 0);
|
|
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
|
|
$response = curl_exec($curl);
|
|
|
|
if (curl_errno($curl)) {
|
|
echo 'error:'.curl_error($curl);
|
|
}
|
|
|
|
return $response;
|
|
curl_close($curl);
|
|
}
|
|
|
|
/**
|
|
* Call curl function for POST Method.
|
|
*
|
|
* @param type $url
|
|
* @param type $data
|
|
* @return type int|string|json
|
|
*/
|
|
public function callPostApi($url, $data)
|
|
{
|
|
$curl = curl_init($url);
|
|
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
|
|
curl_setopt($curl, CURLOPT_URL, $url);
|
|
curl_setopt($curl, CURLOPT_HEADER, 0);
|
|
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
|
|
curl_setopt($curl, CURLOPT_POSTFIELDS, $data);
|
|
$response = curl_exec($curl);
|
|
|
|
if (curl_errno($curl)) {
|
|
echo 'error:'.curl_error($curl);
|
|
}
|
|
|
|
return $response;
|
|
curl_close($curl);
|
|
}
|
|
|
|
/**
|
|
* To generate api string.
|
|
*
|
|
* @return type | json
|
|
*/
|
|
public function generateApiKey()
|
|
{
|
|
try {
|
|
$set = $this->setting->where('id', '1')->first();
|
|
//dd($set);
|
|
if ($set->api_enable == 1) {
|
|
$key = Str::random(32);
|
|
$set->api_key = $key;
|
|
$set->save();
|
|
$result = $set->api_key;
|
|
|
|
return response()->json(compact('result'));
|
|
} else {
|
|
$result = 'please enable api';
|
|
|
|
return response()->json(compact('result'));
|
|
}
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get help topics.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getHelpTopic()
|
|
{
|
|
try {
|
|
$result = $this->helptopic->get();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get Sla plans.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getSlaPlan()
|
|
{
|
|
try {
|
|
$result = $this->slaPlan->get();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get priorities.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getPriority()
|
|
{
|
|
try {
|
|
$result = $this->priority->select('priority as name', 'priority_id as id')->get();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get departments.
|
|
*
|
|
* @return json
|
|
*/
|
|
public function getDepartment()
|
|
{
|
|
try {
|
|
$result = $this->department->get();
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Getting the tickets.
|
|
*
|
|
* @return type json
|
|
*/
|
|
public function getTickets()
|
|
{
|
|
try {
|
|
$tickets = $this->model->orderBy('created_at', 'desc')->paginate(10);
|
|
$tickets->toJson();
|
|
|
|
return $tickets;
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Fetching the Inbox details.
|
|
*
|
|
* @return type json
|
|
*/
|
|
public function inbox()
|
|
{
|
|
try {
|
|
$user = \JWTAuth::parseToken()->authenticate();
|
|
$inbox = $this->user->join('tickets', function ($join) {
|
|
$join->on('users.id', '=', 'tickets.user_id')
|
|
->where('status', '=', 1);
|
|
})
|
|
->join('department', 'department.id', '=', 'tickets.dept_id')
|
|
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
|
|
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
|
|
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
|
|
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
|
|
->leftJoin('ticket_thread', function ($join) {
|
|
$join->on('tickets.id', '=', 'ticket_thread.ticket_id');
|
|
})
|
|
->leftJoin('ticket_attachment', 'ticket_attachment.thread_id', '=', 'ticket_thread.id')
|
|
->where('ticket_status.name', 'Open');
|
|
if ($user->role == 'agent') {
|
|
$id = $user->id;
|
|
$dept[] = $user->primary_dpt;
|
|
$inbox = $inbox->where(function ($query) use ($dept, $id) {
|
|
$query->whereIn('tickets.dept_id', $dept)
|
|
->orWhere('assigned_to', '=', $id);
|
|
});
|
|
}
|
|
$inbox = $inbox->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', \DB::raw('substring_index(group_concat(ticket_thread.title order by ticket_thread.id asc) , ",", 1) as title'), 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'ticket_priority.priority_color as priority_color', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name', 'department.id as department_id', 'users.primary_dpt as user_dpt', \DB::raw('count(ticket_attachment.id) as attachment'), 'tickets.duedate as overdue_date')
|
|
->orderBy('updated_at', 'desc')
|
|
->groupby('tickets.id')
|
|
->distinct()
|
|
->paginate(10)
|
|
->toArray();
|
|
|
|
return response($inbox);
|
|
} catch (\Exception $ex) {
|
|
$error = $ex->getMessage();
|
|
$line = $ex->getLine();
|
|
$file = $ex->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Create internal note.
|
|
*
|
|
* @return type json
|
|
*/
|
|
public function internalNote()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'user_id' => 'required|exists:users,id',
|
|
'ticket_id' => 'required|exists:tickets,id',
|
|
'body' => 'required',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$userid = $this->request->input('user_id');
|
|
$ticketid = $this->request->input('ticket_id');
|
|
|
|
$body = preg_replace('/[ ](?=[^>]*(?:<|$))/', ' ', nl2br($this->request->input('body')));
|
|
$thread = $this->thread->create(['ticket_id' => $ticketid, 'user_id' => $userid, 'is_internal' => 1, 'body' => $body]);
|
|
|
|
return response()->json(compact('thread'));
|
|
} catch (\Exception $ex) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function getTrash()
|
|
{
|
|
try {
|
|
$user = \JWTAuth::parseToken()->authenticate();
|
|
$trash = $this->user->join('tickets', function ($join) {
|
|
$join->on('users.id', '=', 'tickets.user_id')
|
|
->where('status', '=', 5);
|
|
})
|
|
->join('department', 'department.id', '=', 'tickets.dept_id')
|
|
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
|
|
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
|
|
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
|
|
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
|
|
->leftJoin('ticket_thread', function ($join) {
|
|
$join->on('tickets.id', '=', 'ticket_thread.ticket_id');
|
|
})
|
|
->leftJoin('ticket_attachment', 'ticket_attachment.thread_id', '=', 'ticket_thread.id');
|
|
if ($user->role == 'agent') {
|
|
$id = $user->id;
|
|
$dept[] = $user->primary_dpt;
|
|
$trash = $trash->where(function ($query) use ($dept, $id) {
|
|
$query->whereIn('tickets.dept_id', $dept)
|
|
->orWhere('assigned_to', '=', $id);
|
|
});
|
|
}
|
|
$trash = $trash->select('ticket_priority.priority_color as priority_color', \DB::raw('substring_index(group_concat(ticket_thread.title order by ticket_thread.id asc) , ",", 1) as title'), 'tickets.duedate as overdue_date', \DB::raw('count(ticket_attachment.id) as attachment'), \DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
|
|
->orderBy('updated_at', 'desc')
|
|
->groupby('tickets.id')
|
|
->distinct()
|
|
->paginate(10)
|
|
->toArray();
|
|
|
|
return response($trash);
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function getMyTicketsAgent()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'user_id' => 'required|exists:users,id',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$id = $this->request->input('user_id');
|
|
if ($this->user->where('id', $id)->first()->role == 'user') {
|
|
$error = 'This user is not an Agent or Admin';
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
//$user = \JWTAuth::parseToken()->authenticate();
|
|
$result = $this->user->join('tickets', function ($join) {
|
|
$join->on('users.id', '=', 'tickets.assigned_to')
|
|
->where('status', '=', 1);
|
|
//->where('user_id', '=', $id);
|
|
})
|
|
->join('users as client', 'tickets.user_id', '=', 'client.id')
|
|
->join('department', 'department.id', '=', 'tickets.dept_id')
|
|
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
|
|
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
|
|
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
|
|
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
|
|
->leftJoin('ticket_thread', function ($join) {
|
|
$join->on('tickets.id', '=', 'ticket_thread.ticket_id');
|
|
})
|
|
->leftJoin('ticket_attachment', 'ticket_attachment.thread_id', '=', 'ticket_thread.id')
|
|
->where('users.id', $id)
|
|
->select(
|
|
'ticket_priority.priority_color as priority_color',
|
|
\DB::raw('substring_index(group_concat(ticket_thread.title order by ticket_thread.id asc) , ",", 1) as title'),
|
|
'tickets.duedate as overdue_date',
|
|
\DB::raw('count(ticket_attachment.id) as attachment'),
|
|
\DB::raw('max(ticket_thread.updated_at) as updated_at'),
|
|
'client.user_name',
|
|
'client.first_name',
|
|
'client.last_name',
|
|
'client.email',
|
|
'client.profile_pic',
|
|
'ticket_number',
|
|
'tickets.id',
|
|
'tickets.created_at',
|
|
'department.name as department_name',
|
|
'ticket_priority.priority as priotity_name',
|
|
'sla_plan.name as sla_plan_name',
|
|
'help_topic.topic as help_topic_name',
|
|
'ticket_status.name as ticket_status_name'
|
|
)
|
|
->orderBy('updated_at', 'desc')
|
|
->groupby('tickets.id')
|
|
->distinct()
|
|
->paginate(10)
|
|
->toArray();
|
|
|
|
return response($result);
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function getMyTicketsUser()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'user_id' => 'required|exists:users,id',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$id = $this->request->input('user_id');
|
|
if ($this->user->where('id', $id)->first()->role == 'admin' || $this->user->where('id', $id)->first()->role == 'agent') {
|
|
$error = 'This is not a client';
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$user = User::where('users.id', $id)
|
|
->leftJoin('user_assign_organization', 'users.id', '=', 'user_assign_organization.user_id')
|
|
->leftJoin('organization', 'user_assign_organization.org_id', '=', 'organization.id')
|
|
->select(
|
|
'users.first_name',
|
|
'users.last_name',
|
|
'users.user_name',
|
|
'users.email',
|
|
'users.id',
|
|
'users.profile_pic',
|
|
'users.ban',
|
|
'users.active',
|
|
'users.is_delete',
|
|
'users.phone_number',
|
|
'users.ext',
|
|
'users.country_code',
|
|
'users.mobile',
|
|
'organization.name as company'
|
|
)->first()->toArray();
|
|
$result = $this->user->join('tickets', function ($join) use ($id) {
|
|
$join->on('users.id', '=', 'tickets.user_id')
|
|
->where('user_id', '=', $id);
|
|
})
|
|
->join('department', 'department.id', '=', 'tickets.dept_id')
|
|
->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
|
|
->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
|
|
->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
|
|
->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
|
|
->join('ticket_thread', function ($join) {
|
|
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
|
|
->whereNotNull('title');
|
|
})
|
|
->select('ticket_number', 'tickets.id', 'title', 'ticket_status.name as ticket_status_name')
|
|
->orderBy('ticket_thread.updated_at', 'desc')
|
|
->groupby('tickets.id')
|
|
->distinct()
|
|
->get()
|
|
->toArray();
|
|
|
|
return response()->json(['tickets' => $result, 'requester' => $user]);
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function getTicketById()
|
|
{
|
|
try {
|
|
$v = \Validator::make($this->request->all(), [
|
|
'ticket_id' => 'required|exists:tickets,id',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$id = $this->request->input('ticket_id');
|
|
if (! $this->model->where('id', $id)->first()) {
|
|
$error = 'There is no Ticket as ticket id: '.$id;
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$query = $this->user->join('tickets', function ($join) use ($id) {
|
|
$join->on('users.id', '=', 'tickets.user_id')
|
|
->where('tickets.id', '=', $id);
|
|
});
|
|
|
|
$response = $this->differenciateHelpTopic($query)
|
|
->leftJoin('department', 'tickets.dept_id', '=', 'department.id')
|
|
->leftJoin('ticket_priority', 'tickets.priority_id', '=', 'ticket_priority.priority_id')
|
|
->leftJoin('ticket_status', 'tickets.status', '=', 'ticket_status.id')
|
|
->leftJoin('sla_plan', 'tickets.sla', '=', 'sla_plan.id')
|
|
->leftJoin('ticket_source', 'tickets.source', '=', 'ticket_source.id')
|
|
->leftJoin('help_topic', 'tickets.help_topic_id', '=', 'help_topic.id');
|
|
//$select = 'users.email','users.user_name','users.first_name','users.last_name','tickets.id','ticket_number','num_sequence','user_id','priority_id','sla','max_open_ticket','captcha','status','lock_by','lock_at','source','isoverdue','reopened','isanswered','is_deleted', 'closed','is_transfer','transfer_at','reopened_at','duedate','closed_at','last_message_at';
|
|
|
|
$result = $response->addSelect(
|
|
'users.email',
|
|
'users.user_name',
|
|
'users.first_name',
|
|
'users.last_name',
|
|
'tickets.id',
|
|
'ticket_number',
|
|
'user_id',
|
|
'ticket_priority.priority_id',
|
|
'ticket_priority.priority as priority_name',
|
|
'department.name as dept_name',
|
|
'ticket_status.name as status_name',
|
|
'sla_plan.name as sla_name',
|
|
'ticket_source.name as source_name',
|
|
'sla_plan.id as sla',
|
|
'ticket_status.id as status',
|
|
'lock_by',
|
|
'lock_at',
|
|
'ticket_source.id as source',
|
|
'isoverdue',
|
|
'reopened',
|
|
'isanswered',
|
|
'is_deleted',
|
|
'closed',
|
|
'reopened_at',
|
|
'duedate',
|
|
'closed_at',
|
|
'tickets.created_at',
|
|
'tickets.updated_at',
|
|
'ticket_priority.priority_color as priority_color',
|
|
'help_topic.id as helptopic_id',
|
|
'help_topic.topic as helptopic_name',
|
|
'sla_plan.grace_period as grace_period'
|
|
)->first();
|
|
// $resultticket_source
|
|
$result2 = $result;
|
|
$result = $result->toArray();
|
|
$result['duedate'] = date_add($result2->created_at, date_interval_create_from_date_string($result2->grace_period))->format('Y:m:d H:i:s');
|
|
$result['title'] = utfEncoding(Ticket_Thread::where('ticket_id', $id)->orderBy('id')->first()->title);
|
|
$assigned = Tickets::where('id', $id)->select('assigned_to', 'team_id')->first()->toArray();
|
|
if (! empty($assigned)) {
|
|
if ($assigned['assigned_to'] != null) {
|
|
$result['assignee'] = User::where('id', $assigned['assigned_to'])->first()->name();
|
|
} elseif ($assigned['team_id'] != null) {
|
|
$result['assignee'] = Teams::where('id', $assigned['team_id'])->first()->value('name');
|
|
} else {
|
|
$result['assignee'] = null;
|
|
}
|
|
}
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function createPagination($array, $perPage)
|
|
{
|
|
try {
|
|
//Get current page form url e.g. &page=6
|
|
$currentPage = LengthAwarePaginator::resolveCurrentPage();
|
|
|
|
//Create a new Laravel collection from the array data
|
|
$collection = new Collection($array);
|
|
|
|
//Slice the collection to get the items to display in current page
|
|
$currentPageSearchResults = $collection->slice($currentPage * $perPage, $perPage)->all();
|
|
|
|
//Create our paginator and pass it to the view
|
|
$paginatedResults = new LengthAwarePaginator($currentPageSearchResults, count($collection), $perPage);
|
|
|
|
return $paginatedResults;
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function collaboratorSearch()
|
|
{
|
|
$this->validate($this->request, ['term' => 'required']);
|
|
|
|
try {
|
|
$emails = $this->ticket->autosearch();
|
|
//return $emails;
|
|
$user = new User();
|
|
if (count($emails) > 0) {
|
|
foreach ($emails as $key => $email) {
|
|
$user_model = $user->where('email', $email)->first();
|
|
//return $user_model;
|
|
$users[$key]['name'] = $user_model->first_name.' '.$user_model->last_name;
|
|
$users[$key]['email'] = $email;
|
|
$users[$key]['avatar'] = $this->avatarUrl($email);
|
|
}
|
|
}
|
|
//return $users;
|
|
|
|
return response()->json(compact('users'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
|
|
public function avatarUrl($email)
|
|
{
|
|
try {
|
|
$user = new User();
|
|
$user = $user->where('email', $email)->first();
|
|
if ($user->profile_pic) {
|
|
$url = url('uploads/profilepic/'.$user->profile_pic);
|
|
} else {
|
|
$url = \Gravatar::src($email);
|
|
}
|
|
|
|
return $url;
|
|
} catch (\Exception $ex) {
|
|
//return $ex->getMessage();
|
|
throw new \Exception($ex->getMessage());
|
|
}
|
|
}
|
|
|
|
public function addCollaboratorForTicket()
|
|
{
|
|
try {
|
|
$v = \Validator::make(
|
|
Input::all(),
|
|
[
|
|
'email' => 'required|email|unique:users',
|
|
'ticket_id' => 'required',
|
|
]
|
|
);
|
|
if ($v->fails()) {
|
|
$error = $v->messages();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$collaborator = $this->ticket->useradd();
|
|
|
|
return response()->json(compact('collaborator'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
|
|
public function getCollaboratorForTicket()
|
|
{
|
|
try {
|
|
$v = \Validator::make(
|
|
Input::all(),
|
|
[
|
|
'ticket_id' => 'required',
|
|
]
|
|
);
|
|
if ($v->fails()) {
|
|
$error = $v->messages();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$collaborator = $this->ticket->getCollaboratorForTicket();
|
|
|
|
return response()->json(compact('collaborator'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
|
|
public function deleteCollaborator()
|
|
{
|
|
try {
|
|
$v = \Validator::make(
|
|
Input::all(),
|
|
[
|
|
'ticketid' => 'required',
|
|
'email' => 'required',
|
|
]
|
|
);
|
|
if ($v->fails()) {
|
|
$result = $v->messages();
|
|
|
|
return response()->json(compact('result'));
|
|
}
|
|
$collaborator = $this->ticket->userremove();
|
|
|
|
return response()->json(compact('collaborator'));
|
|
} catch (\Exception $ex) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
|
|
public function dependency()
|
|
{
|
|
try {
|
|
$user = \JWTAuth::parseToken()->authenticate();
|
|
$tickets = \DB::table('tickets');
|
|
if ($user->role == 'agent') {
|
|
$id = $user->id;
|
|
$dept[] = $user->primary_dpt;
|
|
$tickets = $tickets->whereIn('tickets.dept_id', $dept)->orWhere('assigned_to', '=', $user->id);
|
|
}
|
|
$department = $this->department->select('name', 'id')->get()->toArray();
|
|
$sla = $this->slaPlan->select('name', 'id', 'grace_period as sla_duration')->get()->toArray();
|
|
$staff = $this->user->where('role', 'agent')->select('email', 'id')->get()->toArray();
|
|
$team = $this->team->select('name', 'id')->get()->toArray();
|
|
$priority = \DB::table('ticket_priority')->select('priority', 'priority_id')->get();
|
|
$helptopic = $this->helptopic->select('topic', 'id')->get()->toArray();
|
|
$status = \DB::table('ticket_status')->select('name', 'id')->get();
|
|
$source = \DB::table('ticket_source')->select('name', 'id')->get();
|
|
$statuses = collect($tickets
|
|
->join('ticket_status', 'tickets.status', '=', 'ticket_status.id')
|
|
->select('ticket_status.name as status', \DB::raw('COUNT(tickets.id) as count'))
|
|
->groupBy('ticket_status.id')
|
|
->get())->transform(function ($item) {
|
|
return ['name' => ucfirst($item->status), 'count' => $item->count];
|
|
});
|
|
$unassigned = $this->user->leftJoin('tickets', function ($join) {
|
|
$join->on('users.id', '=', 'tickets.user_id')
|
|
->whereNull('assigned_to')->where('status', '=', 1);
|
|
})
|
|
->where(function ($query) use ($user) {
|
|
if ($user->role != 'admin') {
|
|
$query->where('tickets.dept_id', '=', $user->primary_dpt);
|
|
}
|
|
})
|
|
->select(\DB::raw('COUNT(tickets.id) as unassined'))
|
|
->value('unassined');
|
|
$mytickets = $this->user->leftJoin('tickets', function ($join) use ($user) {
|
|
$join->on('users.id', '=', 'tickets.assigned_to')
|
|
->where('tickets.assigned_to', '=', $user->id)->where('status', '=', 1);
|
|
})
|
|
->where(function ($query) use ($user) {
|
|
if ($user->role != 'admin') {
|
|
$query->where('tickets.dept_id', '=', $user->primary_dpt)->orWhere('assigned_to', '=', $user->id);
|
|
}
|
|
})
|
|
->select(\DB::raw('COUNT(tickets.id) as my_ticket'))
|
|
->value('my_ticket');
|
|
$depend = collect([['name' => 'unassigned', 'count' => $unassigned], ['name' => 'mytickets', 'count' => $mytickets]]);
|
|
$collection = $statuses->merge($depend);
|
|
$result = ['departments' => $department, 'sla' => $sla, 'staffs' => $staff, 'teams' => $team,
|
|
'priorities' => $priority, 'helptopics' => $helptopic,
|
|
'status' => $status,
|
|
'sources' => $source,
|
|
'tickets_count' => $collection, ];
|
|
|
|
return response()->json(compact('result'));
|
|
// $result = ['departments' => $department, 'sla' => $sla, 'staffs' => $staff, 'teams' => $team,
|
|
// 'priorities' => $priority, 'helptopics' => $helptopic, 'status' => $status, 'sources' => $source,];
|
|
|
|
return response()->json(compact('result'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
|
|
public function differenciateHelpTopic($query)
|
|
{
|
|
$ticket = $query->first();
|
|
$check = 'department';
|
|
if ($ticket) {
|
|
if ($ticket->dept_id && $ticket->help_topic_id) {
|
|
return $this->getSystem($check, $query);
|
|
}
|
|
if (! $ticket->dept_id && $ticket->help_topic_id) {
|
|
return $query->select('tickets.help_topic_id');
|
|
}
|
|
if ($ticket->dept_id && ! $ticket->help_topic_id) {
|
|
return $query->select('tickets.dept_id');
|
|
}
|
|
}
|
|
|
|
return $query;
|
|
}
|
|
|
|
public function getSystem($check, $query)
|
|
{
|
|
switch ($check) {
|
|
case 'department':
|
|
return $query->select('tickets.dept_id');
|
|
case 'helpTopic':
|
|
return $query->select('tickets.help_topic_id');
|
|
default:
|
|
return $query->select('tickets.dept_id');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Register a user with username and password.
|
|
*
|
|
* @param Request $request
|
|
* @return type json
|
|
*/
|
|
public function register(Request $request)
|
|
{
|
|
try {
|
|
$v = \Validator::make($request->all(), [
|
|
'email' => 'required|email|unique:users',
|
|
'password' => 'required|min:6',
|
|
]);
|
|
if ($v->fails()) {
|
|
$error = $v->errors();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$auth = $this->user;
|
|
$email = $request->input('email');
|
|
$username = $request->input('email');
|
|
$password = \Hash::make($request->input('password'));
|
|
$role = $request->input('role');
|
|
if ($auth->role == 'agent') {
|
|
$role = 'user';
|
|
}
|
|
$user = new User();
|
|
$user->password = $password;
|
|
$user->user_name = $username;
|
|
$user->email = $email;
|
|
$user->role = $role;
|
|
$user->save();
|
|
|
|
return response()->json(compact('user'));
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
}
|
|
|
|
public function createUser()
|
|
{
|
|
try {
|
|
$v = \Validator::make(
|
|
$this->request->all(),
|
|
[
|
|
'username' => 'required|unique:users,user_name',
|
|
'first_name' => 'required',
|
|
]
|
|
);
|
|
if ($v->fails()) {
|
|
$error = $v->messages();
|
|
|
|
return response()->json(compact('error'));
|
|
}
|
|
$str = Str::random(8);
|
|
$array = ['password' => $str, 'password_confirmation' => $str, 'email' => $this->request->input('email'), 'full_name' => $this->request->input('first_name')];
|
|
$all = $this->request->input();
|
|
$merged = $array + $all;
|
|
$request = new \App\Http\Requests\helpdesk\RegisterRequest();
|
|
$request->replace($merged);
|
|
if ($request->has('username')) {
|
|
$request->merge(['user_name' => $request->get('username')]);
|
|
}
|
|
\Route::dispatch($request);
|
|
$auth = new \App\Http\Controllers\Auth\AuthController();
|
|
$user = new User();
|
|
$register = $auth->postRegister($user, $request, true);
|
|
if ($register) {
|
|
return response()->json(compact('register'));
|
|
}
|
|
} catch (\Exception $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
} catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
|
|
$error = $e->getMessage();
|
|
$line = $e->getLine();
|
|
$file = $e->getFile();
|
|
|
|
return response()->json(compact('error', 'file', 'line'));
|
|
}
|
|
}
|
|
}
|