211 lines
12 KiB
PHP
211 lines
12 KiB
PHP
<!DOCTYPE html>
|
|
<html>
|
|
<head>
|
|
<title></title>
|
|
<!-- <link href="{{asset("downloads/bootstrap.min.css")}}" rel="stylesheet" type="text/css" /> -->
|
|
<link href="{{asset("lb-faveo/dist/css/AdminLTE.min.css")}}" rel="stylesheet" type="text/css" />
|
|
</head>
|
|
<body>
|
|
<h2>
|
|
<div class="logo"><b>Faveo</b>HELPDESK</div><hr>
|
|
</h2>
|
|
|
|
<h4>{{$thread->title}}</h4><br/>
|
|
|
|
<?php $ticket_source = App\Model\helpdesk\Ticket\Ticket_source::where('id','=',$tickets->source)->first();
|
|
$ticket_source = $ticket_source->value;
|
|
|
|
|
|
|
|
$user = App\User::where('id', '=', $tickets->user_id)->first(); ?>
|
|
<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?>
|
|
@foreach($response as $last)
|
|
<?php $ResponseDate = $last->created_at; ?>
|
|
@endforeach
|
|
|
|
<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
|
|
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
|
|
<?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?>
|
|
<?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?>
|
|
<?php $dept = App\Model\helpdesk\Agent\Department::where('id','=',$help_topic->department)->first(); ?>
|
|
<table class="table">
|
|
<tr><th></th><th></th></tr>
|
|
<tr><td><b>Status:</b></td> <td>{{$status->state}}</td></tr>
|
|
<tr><td><b>Priority:</b></td> <td>{{$priority->priority}}</td></tr>
|
|
<tr><td><b>Department:</b></td> <td>{{$dept->name}}</td></tr>
|
|
<tr><td><b>Email:</b></td> <td>{{$user->email}}</td></tr>
|
|
<tr><td><b>Phone:</b></td> <td>{{$user->mobile}}</td></tr>
|
|
<tr><td><b>Source:</b></td> <td>{{$ticket_source}}</td></tr>
|
|
<tr><td><b>Help Topic:</b></td> <td>{{$help_topic->topic}}</td></tr>
|
|
</table>
|
|
|
|
<?php $conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?>
|
|
@foreach($conversations as $conversation)
|
|
<br/><hr>
|
|
<span class="time-label">
|
|
<?php
|
|
$role = App\User::where('id','=',$conversation->user_id)->first();
|
|
?>
|
|
<?php if($conversation->is_internal) { ?>
|
|
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
|
|
<?php }else{ if ($role->role == 'agent' || $role->role == 'admin') { ?>
|
|
<i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
|
|
<?php } elseif ($role->role == 'user') { ?>
|
|
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
|
|
<?php } else { ?>
|
|
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
|
|
<?php } }
|
|
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
|
|
if($attachment == null ) {
|
|
$body = $conversation->body;
|
|
}
|
|
else {
|
|
// dd($attachment->file);
|
|
// print $attachment->file;
|
|
// header("Content-type: image/jpeg");
|
|
// echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> ";
|
|
$body = $conversation->body;
|
|
|
|
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();
|
|
|
|
// $i = 0;
|
|
|
|
foreach($attachments as $attachment)
|
|
{
|
|
// $i++;
|
|
if($attachment->type == 'pdf')
|
|
{
|
|
// echo "hello";
|
|
}elseif($attachment->type == 'docx')
|
|
{
|
|
// echo "hello";
|
|
}
|
|
else
|
|
{
|
|
$image = @imagecreatefromstring($attachment->file);
|
|
ob_start();
|
|
imagejpeg($image, null, 80);
|
|
$data = ob_get_contents();
|
|
ob_end_clean();
|
|
$var = '<img width="20px" src="data:image/jpg;base64,' . base64_encode($data) . '" />';
|
|
// echo $var;
|
|
// echo $attachment->name;
|
|
// $body = explode($attachment->name, $body);
|
|
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
|
|
|
|
$string = $body;
|
|
$start = "<head>";
|
|
$end = "</head>";
|
|
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
$ini = strpos($string,$start);
|
|
$ini += strlen($start);
|
|
$len = strpos($string,$end,$ini) - $ini;
|
|
$parsed = substr($string,$ini,$len);
|
|
$body2 = $parsed;
|
|
$body = str_replace($body2 ," " ,$body);
|
|
}
|
|
}
|
|
}
|
|
// echo $body;
|
|
|
|
// $body = explode($attachment->file, $body);
|
|
// $body = $body[0];
|
|
}
|
|
?>
|
|
|
|
<?php
|
|
$string = $body;
|
|
$start = "<head>";
|
|
$end = "</head>";
|
|
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
$ini = strpos($string,$start);
|
|
$ini += strlen($start);
|
|
$len = strpos($string,$end,$ini) - $ini;
|
|
$parsed = substr($string,$ini,$len);
|
|
$body2 = $parsed;
|
|
$body = str_replace($body2 ," " ,$body);
|
|
}
|
|
?>
|
|
<div class="timeline-item">
|
|
<span id="date" class="time" style="color:#fff;"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>
|
|
|
|
<h3 class="timeline-header" style="background-color:<?php
|
|
if($conversation->is_internal)
|
|
{
|
|
$color = '#046380';
|
|
echo $color;
|
|
}
|
|
else
|
|
{
|
|
if ($role->role == 'agent' || $role->role == 'admin')
|
|
{
|
|
$color = '#FFD34E';
|
|
echo $color;
|
|
} elseif ($role->role == 'user')
|
|
{
|
|
$color = '#00A388';
|
|
echo $color;
|
|
} else
|
|
{
|
|
$color = '#046380';
|
|
echo $color;
|
|
}
|
|
}
|
|
?>;
|
|
">
|
|
<a href="#" style="color:#fff;"><?php if($role->role == "user") {echo $role->user_name; } else { echo $role->first_name . " " . $role->last_name; } ?> </a><strong>Date:</strong> {!! $thread->created_at !!}<br/></h3>
|
|
<div class="timeline-body" style="padding-left:30px;">
|
|
{!! $body !!}
|
|
</div>
|
|
<div class="timeline-footer" >
|
|
<?php
|
|
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
|
|
$i = 0;
|
|
foreach($attachments as $attachment) {
|
|
if($attachment->poster == 'ATTACHMENT') {
|
|
$i++;
|
|
}
|
|
}
|
|
if($i>0)
|
|
{
|
|
echo "<hr style='height:1px;color:#2D3244;background-color:#2D3244;''><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
|
|
}
|
|
?>
|
|
<ul class='mailbox-attachments clearfix'>
|
|
<?php
|
|
foreach($attachments as $attachment)
|
|
{
|
|
if($attachment->poster == 'ATTACHMENT')
|
|
{
|
|
if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
|
|
{
|
|
$image = @imagecreatefromstring($attachment->file);
|
|
ob_start();
|
|
imagejpeg($image, null, 80);
|
|
$data = ob_get_contents();
|
|
ob_end_clean();
|
|
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;max-height:150px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
|
echo '<li><span class="mailbox-attachment-icon has-img">'.$var.'</span></li>';
|
|
}
|
|
else
|
|
{
|
|
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank">'.$attachment->name.'</a>';
|
|
echo '<li>'.$var.'</li>';
|
|
}
|
|
}
|
|
}
|
|
?>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
@endforeach
|
|
</body>
|
|
</html>
|