213 lines
10 KiB
PHP
213 lines
10 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Tickets')
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class="active"
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@stop
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@section('ticket-bar')
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active
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@stop
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@section('answered')
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class="active"
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@stop
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@section('content')
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<?php
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if(Auth::user()->role == 'agent')
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{
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$dept = App\Model\helpdesk\Agent\Department::where('name','=',Auth::user()->primary_dpt)->first();
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->where('dept_id','=',$dept->id)->orderBy('id', 'DESC')->paginate(20);
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} else {
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->orderBy('id', 'DESC')->paginate(20);
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}
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?>
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header with-border">
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<h3 class="box-title">{!! Lang::get('lang.answered') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
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<div class="box-tools pull-right">
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<div class="has-feedback">
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</div>
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</div>
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</div><!-- /.box-header -->
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@if(Session::has('success'))
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<div class="alert alert-success alert-dismissable">
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<i class="fa fa-check-circle"> </i>
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<b> Success </b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails'))
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<div class="alert alert-danger alert-dismissable">
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<i class="fa fa-ban"> </i>
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<b> Fail! </b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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@endif
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<div class="box-body no-padding ">
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{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
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<div class="mailbox-controls">
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<h3 class="pull-right" style="margin-top:0;margin-bottom:0;"> <div id="count_refresh">{!! $tickets->count().'-'.$tickets->total(); !!}</div></h3>
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<!-- Check all button -->
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<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
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<a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a>
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<input type="submit" class="btn btn-default text-orange btn-sm" name="submit" value="{!! Lang::get('lang.delete') !!}">
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<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="{!! Lang::get('lang.close') !!}">
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</div>
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<div class=" table-responsive mailbox-messages" id="refresh">
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<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>{!! Lang::get('lang.loading') !!}...</b></p>
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<!-- table -->
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<table class="table table-hover table-striped">
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<thead>
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<th>
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</th>
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<th>{!! Lang::get('lang.subject') !!}</th>
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<th>{!! Lang::get('lang.ticket_id') !!}</th>
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<th>{!! Lang::get('lang.priority') !!}</th>
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<th>{!! Lang::get('lang.from') !!}</th>
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<th>{!! Lang::get('lang.last_replier') !!}</th>
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<th>{!! Lang::get('lang.assigned_to') !!}</th>
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<th>{!! Lang::get('lang.last_activity') !!}</th>
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</thead>
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<tbody id="hello">
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@foreach ($tickets as $ticket)
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<?php
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// title
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$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
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$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
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$string = strip_tags($title->title);
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if($title)
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if($title == null){
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} else {
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?>
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<tr <?php if ($ticket->seen_by == null) {?> style="color:green;" <?php } ?> >
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<td ><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
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<?php
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// collaborators
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$collaborators = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id','=',$ticket->id)->get();
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$collab = count($collaborators);
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// check atatchments
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$title->id)->first();
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$attach = count($attachments);
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if (strlen($string) > 40) {
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$stringCut = substr($string, 0, 40);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
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if($LastResponse->role == "user") {
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$rep = "#F39C12";
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$username = $LastResponse->user_name;
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} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
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if($LastResponse->first_name==null || $LastResponse->last_name==null) {
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$username = $LastResponse->user_name;
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}}
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$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
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$count = count($titles);
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foreach($titles as $title)
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{
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$title = $title;
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}
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$assigned_to = App\User::where('id','=',$ticket->assigned_to)->first();
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if($assigned_to == null)
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{
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$assigned = "Unassigned";
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}
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else
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{
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$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
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}
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?>
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<td class="mailbox-name"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i>
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@if($collab > 0) <i class="fa fa-users"></i>@endif
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@if($attach > 0) <i class="fa fa-paperclip"></i>@endif</td>
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<td class="mailbox-Id"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">#{!! $ticket->ticket_number !!}</a></td>
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<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?>
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<td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority_desc}}</spam></td>
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<?php $from = App\User::where('id','=',$ticket->user_id)->first(); ?>
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@if($from->role == "user")
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<td class="mailbox-from" >{!! $from->user_name !!}</td>
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@else
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<td class="mailbox-from" >{!! $from->first_name." ".$from->last_name !!}</td>
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@endif
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<td class="mailbox-last-reply" style="color:{!! $rep !!}">{!! $username !!}</td>
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<td>{!! $assigned !!}</td>
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<td class="mailbox-last-activity">{!! UTC::usertimezone($title->updated_at) !!}</td>
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</tr>
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<?php } ?>
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@endforeach
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</tbody>
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</table><!-- /.table -->
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<div class="pull-right">
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<?php echo $tickets->setPath(url('/ticket/answered'))->render();?>
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</div>
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</div><!-- /.mail-box-messages -->
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{!! Form::close() !!}
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</div><!-- /.box-body -->
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</div><!-- /. box -->
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<script>
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$(function () {
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//Enable check and uncheck all functionality
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$(".checkbox-toggle").click(function () {
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var clicks = $(this).data('clicks');
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if (clicks) {
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//Uncheck all checkboxes
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$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
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$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
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} else {
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//Check all checkboxes
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$(".mailbox-messages input[type='checkbox']").iCheck("check");
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$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
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}
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$(this).data("clicks", !clicks);
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});
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});
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$(function() {
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// Enable check and uncheck all functionality
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$(".checkbox-toggle").click(function() {
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var clicks = $(this).data('clicks');
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if (clicks) {
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//Uncheck all checkboxes
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$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
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} else {
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//Check all checkboxes
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$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
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}
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$(this).data("clicks", !clicks);
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});
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});
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$(document).ready(function() { /// Wait till page is loaded
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$('#click').click(function() {
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$('#refresh').load('answered #refresh');
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$('#title_refresh').load('answered #title_refresh');
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$('#count_refresh').load('answered #count_refresh');
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$("#show").show();
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});
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});
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</script>
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@stop
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