1639 lines
84 KiB
PHP
1639 lines
84 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Tickets')
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class="active"
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@stop
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@section('ticket-bar')
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active
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@stop
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<?php
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$user = App\User::where('id', '=', $tickets->user_id)->first();
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$assignedto = App\User::where('id', '=', $tickets->assigned_to)->first();
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$agent_group = Auth::user()->assign_group;
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$group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where('group_status', '=', '1')->first();
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?>
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@section('sidebar')
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<li class="header">{!! Lang::get('lang.Ticket_Information') !!} </li>
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<li>
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<a href="">
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<span>{!! Lang::get('lang.Ticket_Id') !!} </span>
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</br><b>#{{$tickets->ticket_number}}</b>
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</a>
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</li>
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<li>
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<a href="{!! URL('user/'.$user->id) !!}">
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<span>{!! Lang::get('lang.User') !!} </span>
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</br><i class="fa fa-user"></i> <b>{{$user->user_name}}</b>
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</a>
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</li>
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<li >
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@if($tickets->assigned_to > 0)
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<a href="{!! URL('user/'.$tickets->assigned_to) !!}">
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<span>{!! Lang::get('lang.Assigned_To') !!} </span>
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</br> {{$assignedto->first_name}}
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</a>
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@else
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<a href="">
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<span>{!! Lang::get('lang.Unassigned') !!} </span>
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</a>
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@endif
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</li>
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<li class="header">
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{!! Lang::get('lang.ticket_ratings') !!}
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</li>
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<li>
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<a href="#">
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Overall Rating:
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<small class="pull-right">
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<input type="radio" class="star" id="star5" name="rating" value="1"<?php echo ($tickets->rating=='1')?'checked':'' ?> />
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<input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating=='2')?'checked':'' ?> />
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<input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating=='3')?'checked':'' ?>/>
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<input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating=='4')?'checked':'' ?>/>
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<input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating=='5')?'checked':'' ?> />
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</small>
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</a>
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</li>
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<li>
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<a href="">Reply Rating:
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<small class="pull-right">
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<input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($tickets->ratingreply=='1')?'checked':'' ?> />
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<input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($tickets->ratingreply=='2')?'checked':'' ?> />
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<input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($tickets->ratingreply=='3')?'checked':'' ?> />
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<input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($tickets->ratingreply=='4')?'checked':'' ?> />
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<input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($tickets->ratingreply=='5')?'checked':'' ?> />
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</small>
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</a>
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</li>
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@stop
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@section('content')
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header">
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<h3 class="box-title" id="refresh2"><i class="fa fa-user"> </i> @if($thread->title){!! $thread->title !!} @endif</h3>
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<div class="pull-right">
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<!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
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<?php
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Event::fire(new \App\Events\TicketBoxHeader($user->id));
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if ($group->can_edit_ticket == 1) {?>
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<button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
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<?php } ?>
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<?php if ($group->can_assign_ticket == 1) {?>
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<button type="button" class="btn btn-default" data-toggle="modal" data-target="#{{$tickets->id}}assign"><i class="fa fa-hand-o-right" style="color:orange;"> </i> {!! Lang::get('lang.assign') !!}</button>
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<?php } ?>
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@if($tickets->assigned_to == Auth::user()->id)
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<button type="button" id="surrender_button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
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@endif
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<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li id="open"><a href="#"><i class="fa fa-folder-open-o" style="color:red;"> </i>{!! Lang::get('lang.open') !!}</a></li>
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<?php if ($group->can_edit_ticket == 1) {?>
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<li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<?php } ?>
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<li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i>{!! Lang::get('lang.resolved') !!} </a></li>
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</ul>
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</div>
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<?php if ($group->can_delete_ticket == 1 || $group->can_ban_email == 1) {?>
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d2"><i class="fa fa-cogs" style="color:teal;"> </i>
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{!! Lang::get('lang.more') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu pull-right">
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<!-- <li data-toggle="modal" data-target="#ChangeOwner"><a href="#"><i class="fa fa-users" style="color:green;"> </i>Change Owner</a></li> -->
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<!-- <li><a href="#"><i class="fa fa-edit" style="color:blue;"> </i>Manage Forms</a></li> -->
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<?php if ($group->can_delete_ticket == 1) {?>
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<li id="delete"><a href="#"><i class="fa fa-trash-o" style="color:red;"> </i>{!! Lang::get('lang.delete_ticket') !!}</a></li>
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<?php }
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?>
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<?php if ($group->can_ban_email == 1) {?>
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<li data-toggle="modal" data-target="#banemail"><a href="#"><i class="fa fa-ban" style="color:red;"></i>{!! Lang::get('lang.ban_email') !!}</a></li>
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<?php }
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?> </ul>
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</div>
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<?php }
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?>
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</div>
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</div>
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<!-- ticket details Table -->
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<div class="box-body">
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<div id="alert11" class="alert alert-success alert-dismissable" style="display:none;">
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<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-check"></i>Alert!</h4>
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<div id="message-success1"></div>
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</div>
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<div id="alert12" class="alert alert-warning alert-dismissable" style="display:none;">
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<button id="dismiss12" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-warning"></i>Alert!</h4>
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<div id="message-warning1"></div>
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</div>
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<div id="alert13" class="alert alert-danger alert-dismissable" style="display:none;">
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<button id="dismiss13" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-ban"></i>Alert!</h4>
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<div id="message-danger1"></div>
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</div>
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<div class="row">
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<section class="content" >
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<div class="col-md-12">
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
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?>
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<div class="callout callout-{{$priority->priority_color}}">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
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?>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s'));
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get();?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at;?>
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@endforeach
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate) }}
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</div>
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</div>
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</div>
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</div>
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<div id="show2" style="display:none;">
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<div class="col-md-4">
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</div>
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<div class="col-md-4">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div>
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</div>
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<div id="hide2">
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<div class="col-md-6">
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<table class="table table-hover"id="refresh">
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<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first();?><td title="{{$status->properties}}">{{$status->name}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.email') !!}:</b></td> <td>{{$user->email}}</td></tr>
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@if($user->ban > 0) <tr><td style="color:orange;"><i class="fa fa-warning"></i><b>
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{!! Lang::get('lang.this_ticket_is_under_banned_user')!!}</td><td></td></tr>@endif
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</table>
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</div>
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<div class="col-md-6">
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<?php
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$user_phone = App\User::where('mobile','=',$thread->user_id)->first();
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$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->max('id');
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$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
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if($LastResponse->role == "user") {
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$rep = "#F39C12";
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$username = $LastResponse->user_name;
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} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
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if($LastResponse->first_name==null || $LastResponse->last_name==null) {
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$username = $LastResponse->user_name;
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}}
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if($tickets->source > 0)
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{
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$ticket_source = App\Model\helpdesk\Ticket\Ticket_source::where('id','=',$tickets->source)->first();
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$ticket_source = $ticket_source->value;
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}
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else
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$ticket_source = $tickets->source;
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?>
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<table class="table table-hover">
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@if($user->phone_number !=null)<tr><td><b>Phone:</b></td> <td>{{$user->phone_number}}</td></tr>@endif
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@if($user->mobile !=null)<tr><td><b>Phone:</b></td> <td>{{$user->ext . $user->phone_number}}</td></tr>@endif
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<tr><td><b>{!! Lang::get('lang.source') !!}:</b></td> <td>{{$ticket_source}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>
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<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{$username}}</td></tr>
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<?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>
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</table>
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</div>
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</div>
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</section>
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</div>
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</div>
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</div>
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{{-- Event fire --}}
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<div class='row'>
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<div class='col-xs-12'>
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<div class="nav-tabs-custom">
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<ul class="nav nav-tabs">
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<li class="active"><a href="#General" data-toggle="tab" style="color:#27C116;" id="aa"><i class="fa fa-reply-all"> </i> {!! Lang::get('lang.reply') !!}</a></li>
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<li><a href="#Internal" data-toggle="tab" style="color:#0495FF;" id="bb"><i class="fa fa-file-text"> </i> {!! Lang::get('lang.internal_notes') !!}</a></li>
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<!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
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</ul>
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<div class="tab-content">
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<div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
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<button id="dismiss21" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-check"></i>Alert!</h4>
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<div id="message-success2"></div>
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</div>
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<div id="alert22" class="alert alert-warning alert-dismissable" style="display:none;">
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<button id="dismiss22" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-warning"></i>Alert!</h4>
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<div id="message-warning2"></div>
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</div>
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<div id="alert23" class="alert alert-danger alert-dismissable" style="display:none;">
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<button id="dismiss23" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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<h4><i class="icon fa fa-ban"></i>Alert!</h4>
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<div id="message-danger2"></div>
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</div>
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<div class="tab-pane active" id="General">
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<!-- ticket reply -->
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<div id="show3" style="display:none;">
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<div class="col-md-4">
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</div>
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<div class="col-md-4">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div>
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</br>
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</br>
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</br>
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</br>
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</br>
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</br>
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</br>
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</br>
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</div>
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{!! Form::model($tickets->id, ['id'=>'form3', 'name'=>'form3' ,'method' => 'PATCH', 'enctype'=>'multipart/form-data'] )!!}
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<div id="t1">
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<div class="form-group">
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<div class="row">
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<!-- to -->
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<input type="hidden" name="ticket_ID" value="{{$tickets->id}}">
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('To', Lang::get('lang.to').':') !!}
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</div>
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<div class="col-md-10">
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{!! Form::text('To',$user->email,['disabled'=>'disabled','id'=>'email','class'=>'form-control','style'=>'width:55%'])!!}
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{!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
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<a href="#" data-toggle="modal" data-target="#addccc"> {!! Lang::get('lang.add_cc') !!} </a>
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<div id="recepients">
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<?php $Collaborator = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id', '=', $tickets->id)->get();
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$count_collaborator = count($Collaborator);?>
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@if($count_collaborator > 0)
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<a href="#" data-toggle="modal" data-target="#surrender2">({!! $count_collaborator !!}) {!! Lang::get('lang.recepients') !!} </a>
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@endif
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</div>
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</div>
|
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</div>
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</div>
|
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</div>
|
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<?php Event::fire(new App\Events\TimeLineFormEvent($TicketData)); ?>
|
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<div class="form-group">
|
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<div class="row">
|
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<div class="col-md-2">
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<label>{!! Lang::get('lang.response') !!}</label>
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</div>
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<div class="col-md-10">
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<select class="form-control" style="width:55%" id="select">
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<?php
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$canneds = App\Model\helpdesk\Agent_panel\Canned::where('user_id','=',Auth::user()->id)->get();
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?>
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<option value="zzz">{!! Lang::get('lang.select_a_canned_response') !!}</option>
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@foreach($canneds as $canned)
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<option value="{!! $canned->id !!}" >{!! $canned->title !!}</option>
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@endforeach
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{{-- <option>Last Message</option> --}}
|
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</select>
|
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</div>
|
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</div>
|
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</div>
|
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<div class="form-group">
|
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<div class="row">
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<!-- reply content -->
|
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
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<div class="col-md-2">
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{!! Form::label('Reply Content', Lang::get('lang.reply_content').':') !!}
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</div>
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<div class="col-md-10">
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<div id="newtextarea">
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<textarea style="width:98%;height:20%;" name="reply_content" class="form-control" id="reply_content"></textarea>
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</div>
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{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
|
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<br/>
|
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<div type="file" class="btn btn-default btn-file"><i class="fa fa-paperclip"> </i> {!! Lang::get('lang.attachment') !!}<input type="file" name="attachment[]" multiple/></div><br/>
|
||
{!! Lang::get('lang.max') !!}. 10MB
|
||
</div>
|
||
</div>
|
||
</div>
|
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</div>
|
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<div class="form-group">
|
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<div class="row">
|
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<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
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<div class="col-md-2"></div>
|
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<div class="col-md-10">
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||
<button id="replybtn" type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> {!! Lang::get('lang.update') !!}</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
{!!Form::close()!!}
|
||
|
||
</div>
|
||
<div class="tab-pane" id="Internal">
|
||
<!-- ticket reply -->
|
||
<div id="show5" style="display:none;">
|
||
<div class="col-md-4">
|
||
</div>
|
||
<div class="col-md-4">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</br>
|
||
</div>
|
||
<div id="t2">
|
||
{!! Form::model($tickets->id, ['id'=>'form2','method' => 'PATCH'] )!!}
|
||
<div id="t4">
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<!-- internal note -->
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||
<div class="col-md-2">
|
||
<label>{!! Lang::get('lang.internal_note') !!}:</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<div id="newtextarea1">
|
||
<textarea class="form-control" name="InternalContent" id="InternalContent" style="width:98%; height:150px;"></textarea>
|
||
</div>
|
||
{!! $errors->first('InternalContent', '<spam class="help-block text-red">:message</spam>') !!}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
|
||
<div class="col-md-2"></div>
|
||
<div class="col-md-10">
|
||
<button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> {!! Lang::get('lang.update') !!}</button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
{!!Form::close()!!}
|
||
</div>
|
||
</div>
|
||
<!-- ticket foreward
|
||
<div class="tab-pane" id="Reply" >
|
||
<div class="form-group">
|
||
<button type="button" class="btn btn-default"><i class="fa fa-mail-forward" style="color:green;"> </i> Send</button>
|
||
<button type="button" class="btn btn-default"><i class="fa fa-th-large" style="color:teal;"> </i> Option</button>
|
||
<button type="button" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
|
||
</div>
|
||
<form>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="col-md-2">
|
||
<label>From</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<input type="text" class="form-control" name="from" id="from" style="width:40%" />
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="col-md-2">
|
||
<label>To</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<input type="text" class="form-control" name="to" id="to" style="width:55%" />
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="col-md-2">
|
||
<label>Subject</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<input type="text" class="form-control" name="from" id="from" style="width:100%" />
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="col-md-2">
|
||
<label>Response</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<select class="form-control" style="width:55%" >
|
||
<option>Select a canned response</option>
|
||
<option>Original Message</option>
|
||
<option>Last Message</option>
|
||
</select>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="form-group">
|
||
<div class="row">
|
||
<div class="col-md-2">
|
||
<label>Reply Content</label>
|
||
</div>
|
||
<div class="col-md-10">
|
||
<textarea id="txtEditor2"> </textarea>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</form>
|
||
</div> -->
|
||
</div>
|
||
</div>
|
||
<!-- ticket conversations -->
|
||
<?php
|
||
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->orderBy('id', 'DESC')->paginate(10);
|
||
$ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
|
||
|
||
?>
|
||
|
||
<!-- row -->
|
||
<div class="row" >
|
||
|
||
<div id="refresh1">
|
||
<style type="text/css">
|
||
.pagination{
|
||
margin-bottom: -20px;
|
||
margin-top: 0px;
|
||
}
|
||
</style>
|
||
<ul class="pull-right" style="padding-right:40px" >
|
||
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render();?>
|
||
</ul>
|
||
|
||
<div class="col-md-12" >
|
||
<!-- The time line -->
|
||
<ul class="timeline">
|
||
<!-- timeline time label -->
|
||
<?php
|
||
// $ij = 0;
|
||
foreach ($conversations as $conversation) {
|
||
// $ij++;
|
||
if($conversation == null){}else{
|
||
?>
|
||
<li class="time-label">
|
||
<?php
|
||
$ConvDate1 = $conversation->created_at;
|
||
$ConvDate = explode(' ', $ConvDate1);
|
||
|
||
$date = $ConvDate[0];
|
||
$time = $ConvDate[1];
|
||
$time = substr($time, 0, -3);
|
||
if (isset($data) && $date == $data) {
|
||
|
||
} else {
|
||
?> <span class="bg-green">
|
||
{{date_format($conversation->created_at, 'd/m/Y')}}
|
||
</span> <?php
|
||
$data = $ConvDate[0];
|
||
}
|
||
$role = App\User::where('id','=',$conversation->user_id)->first();
|
||
?>
|
||
</li>
|
||
<li>
|
||
<?php if($conversation->is_internal) { ?>
|
||
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
|
||
<?php }else{ if ($role->role == 'agent' || $role->role == 'admin') { ?>
|
||
<i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
|
||
<?php } elseif ($role->role == 'user') { ?>
|
||
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
|
||
<?php } else { ?>
|
||
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
|
||
<?php } }
|
||
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
|
||
if($attachment == null ) {
|
||
$body = $conversation->body;
|
||
} else {
|
||
// dd($attachment->file);
|
||
// print $attachment->file;
|
||
// header("Content-type: image/jpeg");
|
||
// echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> ";
|
||
$body = $conversation->body;
|
||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();
|
||
// $i = 0;
|
||
foreach($attachments as $attachment)
|
||
{
|
||
// $i++;
|
||
if($attachment->type == 'jpg'|| $attachment->type == 'png')
|
||
{
|
||
$image = @imagecreatefromstring($attachment->file);
|
||
ob_start();
|
||
imagejpeg($image, null, 80);
|
||
$data = ob_get_contents();
|
||
ob_end_clean();
|
||
$var = '<img style="max-width:200px;max-height:200px;" src="data:image/'.$attachment->type.';base64,' . base64_encode($data) . '" />';
|
||
// echo $var;
|
||
// echo $attachment->name;
|
||
// $body = explode($attachment->name, $body);
|
||
$body = str_replace($attachment->name, "data:image/".$attachment->type.";base64," . base64_encode($data), $body);
|
||
|
||
$string = $body;
|
||
$start = "<head>";
|
||
$end = "</head>";
|
||
if(strpos($string,$start) == false || strpos($string,$start) == false)
|
||
{
|
||
}
|
||
else
|
||
{
|
||
$ini = strpos($string,$start);
|
||
$ini += strlen($start);
|
||
$len = strpos($string,$end,$ini) - $ini;
|
||
$parsed = substr($string,$ini,$len);
|
||
$body2 = $parsed;
|
||
$body = str_replace($body2 ," " ,$body);
|
||
}
|
||
} else{}
|
||
|
||
}
|
||
// echo $body;
|
||
|
||
// $body = explode($attachment->file, $body);
|
||
// $body = $body[0];
|
||
}
|
||
$string = $body;
|
||
$start = "<head>";
|
||
$end = "</head>";
|
||
if(strpos($string,$start) == false || strpos($string,$start) == false) {
|
||
} else {
|
||
$ini = strpos($string,$start);
|
||
$ini += strlen($start);
|
||
$len = strpos($string,$end,$ini) - $ini;
|
||
$parsed = substr($string,$ini,$len);
|
||
$body2 = $parsed;
|
||
$body = str_replace($body2 ," " ,$body);
|
||
}
|
||
if($conversation->is_internal) {
|
||
$color = '#A19CFF';
|
||
// echo $color;
|
||
} else {
|
||
if ($role->role == 'agent' || $role->role == 'admin') {
|
||
$color = '#F9B03B';
|
||
} elseif ($role->role == 'user') {
|
||
$color = '#38D8FF';
|
||
} else {
|
||
$color = '#605CA8';
|
||
}
|
||
}
|
||
?>
|
||
<div class="timeline-item">
|
||
<span id="date" class="time" style="color:#fff;"><i class="fa fa-clock-o"> </i> {{UTC::usertimezone($conversation->created_at)}}</span>
|
||
<h3 class="timeline-header">
|
||
<?php if($role->role == "user") {
|
||
$usernam = $role->user_name;
|
||
} else {
|
||
$usernam = $role->first_name . " " . $role->last_name;
|
||
} ?>
|
||
|
||
<div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
|
||
|
||
@if($role->profile_pic != null)
|
||
<img src="{{asset('lb-faveo/media/profilepic')}}{{'/'}}{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
|
||
@else
|
||
<img src="{{ Gravatar::src($role->email) }}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
|
||
@endif
|
||
|
||
<span class="username" style="margin-bottom:4px;margin-top:2px;">
|
||
<a href='{!! url("/user/".$role->id) !!}'>{!! $usernam !!}</a>
|
||
|
||
</span>
|
||
<span class="description" style="margin-bottom:4px;margin-top:4px;"><i class="fa fa-clock-o"></i> {{UTC::usertimezone($conversation->created_at)}}</span>
|
||
</div><!-- /.user-block -->
|
||
|
||
</h3>
|
||
<div class="timeline-body" style="padding-left:30px;margin-bottom:-20px">
|
||
{!! $body !!}
|
||
</div>
|
||
@if($conversation->id == $ij->id)
|
||
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
|
||
@if(isset($ticket_form_datas))
|
||
<div class="box-body col-md-9">
|
||
<br/>
|
||
<table class="table table-bordered">
|
||
<tbody>
|
||
@foreach($ticket_form_datas as $ticket_form_data)
|
||
<tr>
|
||
<td style="width: 30%">{!! $ticket_form_data->title !!}</td>
|
||
<td>{!! $ticket_form_data->content !!}</td>
|
||
</tr>
|
||
@endforeach
|
||
</tbody></table>
|
||
</div>
|
||
@endif
|
||
@endif
|
||
<br/><br/>
|
||
<div class="timeline-footer" style="margin-bottom:-5px">
|
||
@if(!$conversation->is_internal)
|
||
<?php Event::fire(new App\Events\Timeline($conversation,$role,$user)); ?>
|
||
@endif
|
||
<?php
|
||
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
|
||
$i = 0;
|
||
foreach($attachments as $attachment) {
|
||
if($attachment->poster == 'ATTACHMENT') {
|
||
$i++;
|
||
}
|
||
}
|
||
if($i>0)
|
||
{
|
||
echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
|
||
}
|
||
?>
|
||
<ul class='mailbox-attachments clearfix'>
|
||
<?php
|
||
foreach($attachments as $attachment)
|
||
{
|
||
|
||
$size = $attachment->size;
|
||
$units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
|
||
$power = $size > 0 ? floor(log($size, 1024)) : 0;
|
||
$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
|
||
|
||
|
||
if($attachment->poster == 'ATTACHMENT')
|
||
{
|
||
if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
|
||
{
|
||
$image = @imagecreatefromstring($attachment->file);
|
||
ob_start();
|
||
imagejpeg($image, null, 80);
|
||
$data = ob_get_contents();
|
||
ob_end_clean();
|
||
$var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
|
||
|
||
|
||
echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
|
||
}
|
||
else
|
||
{
|
||
$var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
|
||
echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';
|
||
}
|
||
}
|
||
}
|
||
?>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</li>
|
||
<?php $lastid = $conversation->id?>
|
||
<?php }}
|
||
?>
|
||
<li>
|
||
<i class="fa fa-clock-o bg-gray"></i>
|
||
</li>
|
||
<ul class="pull-right" style="padding-right:25px;padding-bottom:10px;">
|
||
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render();?>
|
||
</ul>
|
||
</ul>
|
||
</div><!-- /.col -->
|
||
</div>
|
||
</div><!-- /.row -->
|
||
</div>
|
||
</div>
|
||
<!-- </section>/.content -->
|
||
|
||
|
||
<!-- page modals -->
|
||
<div>
|
||
<!-- Edit Ticket modal -->
|
||
<?php if ($group->can_edit_ticket == 1) {?>
|
||
<div class="modal fade" id="Edit">
|
||
<div class="modal-dialog" style="width:60%;height:70%;">
|
||
<div class="modal-content">
|
||
{!! Form::model($tickets->id, ['id'=>'form','method' => 'PATCH'] )!!}
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidd en="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.edit') !!} <b>[#{!! $tickets->ticket_number !!}]</b>[{!! $user->user_name !!}]</h4>
|
||
</div>
|
||
<div class="modal-body" id="hide">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.title') !!}</label>
|
||
<input type="text" name="subject" class="form-control" value="{{$thread->title}}" >
|
||
<spam id="error-subject" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
<div class="row">
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.sla_plan') !!}</label>
|
||
<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::all() ?>
|
||
<select class="form-control" name="sla_paln">
|
||
@foreach($sla_plans as $sla_plan)
|
||
<option value="{!! $sla_plan->id !!}" <?php if($SlaPlan->id == $sla_plan->id){ echo "selected"; } ?> >{!! $sla_plan->grace_period !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-sla" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.help_topic') !!}</label>
|
||
<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::all() ?>
|
||
<select class="form-control" name="help_topic">
|
||
@foreach($help_topics as $helptopic)
|
||
<option value="{!! $helptopic->id !!}" <?php if($help_topic->id == $helptopic->id){echo 'selected';} ?> >{!! $helptopic->topic !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-help" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.ticket_source') !!}</label>
|
||
<?php $ticket_sources = App\Model\helpdesk\Ticket\Ticket_source::all() ?>
|
||
<select class="form-control" name="ticket_source">
|
||
@foreach($ticket_sources as $ticketsource)
|
||
<option value="{!! $ticketsource->id !!}" <?php if($tickets->source == $ticketsource->id){echo "selected"; } ?> >{!! $ticketsource->value !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-source" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
<?php
|
||
|
||
?>
|
||
<div class="col-md-6">
|
||
<div class="form-group">
|
||
<label>{!! Lang::get('lang.priority') !!}</label>
|
||
<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::all() ?>
|
||
<select class="form-control" name="ticket_priority">
|
||
@foreach($ticket_prioritys as $ticket_priority)
|
||
<option value="{!! $ticket_priority->priority_id !!}" <?php if($tickets->priority_id == $ticket_priority->priority_id){echo "selected";} ?> >{!! $ticket_priority->priority_desc !!}</option>
|
||
@endforeach
|
||
</select>
|
||
<spam id="error-priority" style="display:none" class="help-block text-red">This is a required field</spam>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div id="show" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis">{!! Lang::get('lang.close') !!}</button>
|
||
<input type="submit" class="btn btn-primary pull-right" value="{!! Lang::get('lang.update') !!}">
|
||
</div>
|
||
{!! Form::close() !!}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php }
|
||
?>
|
||
<?php if ($group->can_ban_email == 1) {?>
|
||
<!-- ban email modal -->
|
||
<div class="modal fade" id="banemail">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.ban_email') !!} </h4>
|
||
</div>
|
||
<div class="modal-body">
|
||
{!! Lang::get('lang.are_you_sure_to_ban') !!} {!! $user->email !!}
|
||
</div>
|
||
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
|
||
<button id="ban" type="button" class="btn btn-warning pull-right" >{!! Lang::get('lang.ban_email') !!}</button>
|
||
</div>
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php }
|
||
?>
|
||
<!-- change Owner Modal -->
|
||
<div class="modal fade" id="ChangeOwner">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
{!! Form::model($tickets->id, ['id'=>'form4','method' => 'PATCH'] )!!}
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.change_owner_for_ticket') !!} <b>#{!! $tickets->ticket_number !!}</b></h4>
|
||
</div>
|
||
<div class="modal-body" >
|
||
<div class="form-group has-feedback">
|
||
<!-- <input type="text" class="form-control" id="search" name="search" placeholder="Search Users"\> -->
|
||
<?php $users = App\User::where('role', '=', 'user')->get();?>
|
||
|
||
{!! Lang::get('lang.add_another_owner') !!}
|
||
<select name="SelectOwner" class="form-control">
|
||
@foreach($users as $user)
|
||
@if($user->id !== $tickets->user_id)
|
||
<option value="{!! $user->user_name !!}">{!! $user->user_name !!}({!! $user->email !!})</option>
|
||
@endif
|
||
@endforeach
|
||
</select>
|
||
<!-- <spam class="glyphicon glyphicon-search form-control-feedback"></spam> -->
|
||
</div>
|
||
<div class="row">
|
||
<div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
|
||
<div class="col-md-10">
|
||
<?php $user = App\User::where('id', '=', $tickets->user_id)->first();?>
|
||
|
||
<b>{!! Lang::get('lang.user_details') !!}User Details</b><br/>
|
||
{!! $user->user_name !!}<br/>{!! $user->email !!}<br/>
|
||
@if($user->phone != null)
|
||
<b>{!! Lang::get('lang.contact_informations') !!}Contact Informations</b><br/>
|
||
{!! $user->phone !!}
|
||
@endif
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}Close</button>
|
||
<button id="ban" type="button" class="btn btn-warning pull-right" >{!! Lang::get('lang.submit') !!}Submit</button>
|
||
</div>
|
||
{!! Form::close() !!}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
|
||
<?php if ($group->can_assign_ticket == 1) {?>
|
||
<!-- Ticket Assign Modal -->
|
||
<div class="modal fade" id="{{$tickets->id}}assign">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
{!! Form::open(['id'=>'form1','method' => 'PATCH'] )!!}
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.assign') !!}</h4>
|
||
</div>
|
||
<div id="assign_alert" class="alert alert-success alert-dismissable" style="display:none;">
|
||
<button id="assign_dismiss" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
|
||
<h4><i class="icon fa fa-check"></i>Alert!</h4>
|
||
<div id="message-success1"></div>
|
||
</div>
|
||
<div class="modal-body">
|
||
<div class="row">
|
||
<div class="col-md-4">
|
||
</div>
|
||
<div class="col-md-6" id="assign_loader" style="display:none;">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
||
</div>
|
||
</div>
|
||
<div id="assign_body">
|
||
<p>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}?</p>
|
||
|
||
<select id="asssign" class="form-control" name="assign_to">
|
||
<?php
|
||
$assign = App\User::where('role', '!=', 'user')->get();
|
||
$count_assign = count($assign);
|
||
$teams = App\Model\helpdesk\Agent\Teams::all();
|
||
$count_teams = count($teams);
|
||
?>
|
||
<optgroup label="Teams ( {!! $count_teams !!} )">
|
||
@foreach($teams as $team)
|
||
<option value="team_{{$team->id}}">{!! $team->name !!}</option>
|
||
@endforeach
|
||
</optgroup>
|
||
<optgroup label="Agents ( {!! $count_assign !!} )">
|
||
@foreach($assign as $user)
|
||
<option value="user_{{$user->id}}">{{$user->first_name." ".$user->last_name}}</option>
|
||
@endforeach
|
||
</optgroup>
|
||
</select>
|
||
</div>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis4">{!! Lang::get('lang.close') !!}</button>
|
||
<button type="submit" class="btn btn-success pull-right" id="submt2">{!! Lang::get('lang.assign') !!}</button>
|
||
</div>
|
||
{!! Form::close()!!}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<?php }
|
||
?>
|
||
<!-- Surrender Modal -->
|
||
<div class="modal fade" id="surrender">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.surrender') !!}</h4>
|
||
</div>
|
||
<div class="modal-body">
|
||
<p>{!! Lang::get('lang.are_you_sure_you_want_to_surrender_this_ticket') !!}?</p>
|
||
</div>
|
||
<div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">{!! Lang::get('lang.close') !!}</button>
|
||
<button type="button" class="btn btn-warning pull-right" id="Surrender">{!! Lang::get('lang.surrender') !!}</button>
|
||
</div>
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
|
||
<!-- add or search user Modal -->
|
||
<div class="modal fade" id="addccc">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.add_collaborator') !!}</h4>
|
||
</div>
|
||
<div class="nav-tabs-custom">
|
||
<ul class="nav nav-tabs">
|
||
<li class="active"><a href="#ahah" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-users"> </i> {!! Lang::get('lang.search_existing_users') !!}</a></li>
|
||
<li><a href="#haha" data-toggle="tab" style="color:orange;"><i class="fa fa-user-plus" > </i> {!! Lang::get('lang.add_new_user') !!}</a></li>
|
||
</ul>
|
||
<div class="tab-content">
|
||
<div class="tab-pane active" id="ahah">
|
||
<div class="modal-body" id="def">
|
||
<div class="callout callout-info" id="hide1234" ><i class="icon fa fa-info"> </i> {!! Lang::get('lang.search_existing_users_or_add_new_users') !!}</div>
|
||
<div id="show7" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div id="here"></div>
|
||
{!! Form::model($tickets->id, ['id'=>'search-user','method' => 'PATCH'] )!!}
|
||
<script src="//code.jquery.com/ui/1.11.4/jquery-ui.js"></script>
|
||
<input type="text" class="form-control" name="search" id="tags" placeholder="{!! Lang::get('lang.search_by_email') !!}">
|
||
<input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
|
||
<input type="submit" class="btn btn-submit" value="{!! Lang::get('lang.submit') !!}">
|
||
{!! Form::close() !!}
|
||
</div>
|
||
</div>
|
||
<div class="tab-pane" id="haha">
|
||
<div class="modal-body" id="abc">
|
||
<h4 class="modal-title pull-left">{!! Lang::get('lang.add_new_user') !!}</h4>
|
||
<br/><br/>
|
||
<div id="here2"></div>
|
||
{!! Form::model($tickets->id, ['id'=>'add-user','method' => 'PATCH'] )!!}
|
||
<div id="show8" style="display:none;">
|
||
<div class="row col-md-12">
|
||
<div class="col-xs-5">
|
||
</div>
|
||
<div class="col-xs-2">
|
||
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
|
||
</div>
|
||
<div class="col-xs-5">
|
||
</div>
|
||
</div>
|
||
<br/><br/><br/><br/>
|
||
</div>
|
||
<div id="hide12345">
|
||
<input type="text" name="name" class="form-control" placeholder="{!! Lang::get('lang.name') !!}" required>
|
||
<input type="text" name="email" class="form-control" placeholder="{!! Lang::get('lang.e-mail') !!}" required>
|
||
<input type="hidden" name="ticket_id" value="{!! $tickets->id !!}">
|
||
<input type="submit" class="btn" value="{!! Lang::get('lang.submit') !!}">
|
||
</div>
|
||
{!! Form::close() !!}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
{{-- <div class="modal-footer"> --}}
|
||
{{-- <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis9" data-dismiss="alert">Close</button> --}}
|
||
{{-- <button type="button" class="btn btn-warning pull-right" id="Surrender">Add User</button> --}}
|
||
{{-- </div> --}}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<!-- Surrender Modal -->
|
||
<div class="modal fade" id="surrender2">
|
||
<div class="modal-dialog">
|
||
<div class="modal-content">
|
||
<div class="modal-header">
|
||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
|
||
<h4 class="modal-title">{!! Lang::get('lang.list_of_collaborators_of_this_ticket') !!}</h4>
|
||
</div>
|
||
<div class="modal-body" id="surrender22">
|
||
@foreach($Collaborator as $ccc)
|
||
<?php $collab_user_id = $ccc->user_id ;
|
||
$collab_user = App\User::where('id','=', $collab_user_id)->first();
|
||
?>
|
||
<div id="alert11" class="alert alert-dismissable" style="background-color:#F2F2F2">
|
||
<meta name="_token" content="{{ csrf_token() }}"/>
|
||
<button id="dismiss11" type="button" class="close" data-dismiss="alert" onclick="remove_collaborator({!! $ccc->id !!})" aria-hidden="true">×</button>
|
||
@if($collab_user->role == 'agent' || $collab_user->role == 'admin')
|
||
<i class="icon fa fa-user"></i>{!! $collab_user->first_name . " " . $collab_user->last_name !!}
|
||
@elseif($collab_user->role == 'user')
|
||
<i class="icon fa fa-user"></i>{!! $collab_user->user_name !!}
|
||
@endif
|
||
<div id="message-success1">{!! $collab_user->email !!}</div>
|
||
</div>
|
||
@endforeach
|
||
</div>
|
||
{{-- <div class="modal-footer">
|
||
<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
|
||
<button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
|
||
</div> --}}
|
||
</div><!-- /.modal-content -->
|
||
</div><!-- /.modal-dialog -->
|
||
</div><!-- /.modal -->
|
||
<div style="display:none">
|
||
<form id="auto-submit">
|
||
<input type="hidden" name="now" value="1">
|
||
</form>
|
||
</div>
|
||
</div>
|
||
|
||
<?php $var=App\Model\helpdesk\Settings\Ticket::where('id', '=', 1)->first(); ?>
|
||
|
||
<!-- scripts used on page -->
|
||
<script type="text/javascript">
|
||
|
||
$(function () {
|
||
$("#InternalContent").wysihtml5();
|
||
});
|
||
|
||
jQuery('.star').attr('disabled', true);
|
||
|
||
$(function () {
|
||
// $('#cand').wysihtml5();
|
||
var wysihtml5Editor = $('#reply_content').wysihtml5().data("wysihtml5").editor;
|
||
|
||
$('#select').on('change', function (e) {
|
||
|
||
//alert('hello2');
|
||
var $_token = $('#token').val();
|
||
var data = $('#select').val();
|
||
|
||
//var data1 = $(this).children('option:selected').data('id');
|
||
//alert('data1');
|
||
$.ajax({
|
||
type : "POST",
|
||
cache : false,
|
||
headers : { 'X-XSRF-TOKEN' : $_token },
|
||
url : "../canned/"+ data,
|
||
dataType : 'json',
|
||
data : ({data}),
|
||
|
||
success : function(response) {
|
||
|
||
// alert(response);
|
||
wysihtml5Editor.setValue(response, true);
|
||
console.log(wysihtml5Editor.getValue());
|
||
}
|
||
});
|
||
|
||
return false;
|
||
});
|
||
});
|
||
|
||
|
||
|
||
$(function() {
|
||
$( "#tags" ).autocomplete({
|
||
source: 'auto/<?php echo $tickets->id; ?>'
|
||
});
|
||
});
|
||
|
||
$(document).ready(function () {
|
||
setInterval(function(){
|
||
$("#auto-submit").submit(function(){
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "{!! URL::route('lock') !!}",
|
||
})
|
||
return false;
|
||
});
|
||
},180000);
|
||
});
|
||
|
||
|
||
|
||
jQuery(document).ready(function() {
|
||
// Close a ticket
|
||
$('#close').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/close/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hidespin").hide();
|
||
$("#spin").show();
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#show2").hide();
|
||
$("#spin").hide();
|
||
$("#hide2").show();
|
||
$("#hidespin").show();
|
||
$("#d1").trigger("click");
|
||
var message = "Success! Your Ticket have been Closed";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){
|
||
$("#alert11").hide();
|
||
setTimeout(function() {
|
||
var link = document.querySelector('#load-inbox');
|
||
if(link) {
|
||
link.click();
|
||
}
|
||
}, 500);
|
||
},2000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Resolved a ticket
|
||
$('#resolved').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/resolve/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#d1").trigger("click");
|
||
$("#hide2").show();
|
||
$("#show2").hide();
|
||
var message = "Success! Your Ticket have been Resolved";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide();
|
||
setTimeout(function() {
|
||
var link = document.querySelector('#load-inbox');
|
||
if(link) {
|
||
link.click();
|
||
}
|
||
}, 500);
|
||
},2000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Open a ticket
|
||
$('#open').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/open/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#d1").trigger("click");
|
||
$("#hide2").show();
|
||
$("#show2").hide();
|
||
var message = "Success! Your Ticket have been Opened";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); },4000);
|
||
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// delete a ticket
|
||
$('#delete').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/delete/{{$tickets->id}}",
|
||
beforeSend: function() {
|
||
$("#hide2").hide();
|
||
$("#show2").show();
|
||
},
|
||
success: function(response) {
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
$("#d2").trigger("click");
|
||
$("#hide2").show();
|
||
$("#show2").hide();
|
||
var message = "Success! Your Ticket have been moved to Trash";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide();
|
||
setTimeout(function() {
|
||
var link = document.querySelector('#load-inbox');
|
||
if(link) {
|
||
link.click();
|
||
}
|
||
}, 500);
|
||
},2000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// ban email
|
||
$('#ban').on('click', function(e) {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../email/ban/{{$tickets->id}}",
|
||
success: function(response) {
|
||
$("#dismis2").trigger("click");
|
||
$("#refresh").load("../thread/{{$tickets->id}} #refresh");
|
||
var message = "Success! This Email have been banned";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); },4000);
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// internal note
|
||
// $('#internal').click(function() {
|
||
// $('#t1').hide();
|
||
// $('#t2').show();
|
||
// });
|
||
|
||
// comment a ticket
|
||
// $('#aa').click(function() {
|
||
// $('#t1').show();
|
||
// $('#t2').hide();
|
||
// });
|
||
|
||
// Edit a ticket
|
||
$('#form').on('submit', function() {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../ticket/post/edit/{{$tickets->id}}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#hide").hide();
|
||
$("#show").show();
|
||
},
|
||
success: function(response) {
|
||
$("#show").hide();
|
||
$("#hide").show();
|
||
|
||
if (response == 0) {
|
||
message = "Ticket Updated Successfully!"
|
||
$("#dismis").trigger("click");
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
$("#refresh2").load("../thread/{{$tickets->id}} #refresh2");
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#alert11").hide(); },4000);
|
||
}
|
||
else if (response == 1) {
|
||
$("#error-subject").show();
|
||
}
|
||
else if (response == 2) {
|
||
$("#error-sla").show();
|
||
}
|
||
else if (response == 3) {
|
||
$("#error-help").show();
|
||
}
|
||
else if (response == 4) {
|
||
$("#error-source").show();
|
||
}
|
||
else if (response == 5) {
|
||
$("#error-priority").show();
|
||
}
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Assign a ticket
|
||
$('#form1').on('submit', function() {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../ticket/assign/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#assign_body").hide();
|
||
$("#assign_loader").show();
|
||
},
|
||
success: function(response) {
|
||
if(response == 1)
|
||
{
|
||
// $("#assign_body").show();
|
||
// var message = "Success";
|
||
// $('#message-success1').html(message);
|
||
// setInterval(function(){$("#alert11").hide(); },4000);
|
||
|
||
var message = "Success!";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#dismiss11").trigger("click"); },2000);
|
||
}
|
||
$("#assign_body").show();
|
||
$("#assign_loader").hide();
|
||
$("#dismis4").trigger("click");
|
||
// $("#RefreshAssign").load( "../thread/{{$tickets->id}} #RefreshAssign");
|
||
// $("#General").load( "../thread/{{$tickets->id}} #General");
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Internal Note
|
||
$('#form2').on('submit', function() {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../internal/note/{{ $tickets->id }}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
beforeSend: function() {
|
||
$("#t2").hide();
|
||
$("#show5").show();
|
||
|
||
},
|
||
success: function(response) {
|
||
|
||
if (response == 1)
|
||
{
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
// $("#t4").load("../thread/{{$tickets->id}} #t4");
|
||
var message = "Success! You have successfully replied to your ticket";
|
||
$("#alert21").show();
|
||
$('#message-success2').html(message);
|
||
setInterval(function(){$("#alert21").hide(); },4000);
|
||
|
||
$("#newtextarea").empty();
|
||
var div = document.getElementById('newtextarea');
|
||
div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
|
||
|
||
$("#newtextarea1").empty();
|
||
var div1 = document.getElementById('newtextarea1');
|
||
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
|
||
|
||
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
|
||
} else {
|
||
// alert('fail');
|
||
var message = "Fail! For some reason your message was not posted. Please try again later";
|
||
$("#alert23").show();
|
||
$('#message-danger2').html(message);
|
||
setInterval(function(){$("#alert23").hide(); },4000);
|
||
// $( "#dismis4" ).trigger( "click" );
|
||
}
|
||
$("#t2").show();
|
||
$("#show5").hide();
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Ticket Reply
|
||
$('#form3').on('submit', function() {
|
||
var fd = new FormData(document.getElementById("form3"));
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../thread/reply/{{ $tickets->id }}",
|
||
enctype: 'multipart/form-data',
|
||
dataType: "html",
|
||
data: fd,
|
||
processData: false, // tell jQuery not to process the data
|
||
contentType: false , // tell jQuery not to set contentType
|
||
beforeSend: function() {
|
||
|
||
$("#t1").hide();
|
||
$("#show3").show();
|
||
},
|
||
|
||
success: function(response) {
|
||
|
||
if (response == 1)
|
||
{
|
||
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
|
||
// $("#t1").load("../thread/{{$tickets->id}} #t1");
|
||
var message = "Success! You have successfully replied to your ticket";
|
||
$("#alert21").show();
|
||
$('#message-success2').html(message);
|
||
setInterval(function(){$("#alert21").hide(); },4000);
|
||
// var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
|
||
$("#newtextarea").empty();
|
||
var div = document.getElementById('newtextarea');
|
||
div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
|
||
|
||
$("#newtextarea1").empty();
|
||
var div1 = document.getElementById('newtextarea1');
|
||
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
|
||
|
||
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
|
||
} else {
|
||
// alert('fail');
|
||
// $( "#dismis4" ).trigger( "click" );
|
||
var message = "Fail! For some reason your reply was not posted. Please try again later";
|
||
$("#alert23").show();
|
||
$('#message-danger2').html(message);
|
||
setInterval(function(){$("#alert23").hide(); },4000);
|
||
}
|
||
$("#show3").hide();
|
||
$("#t1").show();
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
// Surrender
|
||
$('#Surrender').on('click', function() {
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../ticket/surrender/{{ $tickets->id }}",
|
||
success: function(response) {
|
||
|
||
if (response == 1)
|
||
{
|
||
// alert('ticket has been un assigned');
|
||
var message = "Success! You have Unassigned your ticket";
|
||
$("#alert11").show();
|
||
$('#message-success1').html(message);
|
||
setInterval(function(){$("#dismiss11").trigger("click"); },2000);
|
||
// $("#refresh1").load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh1");
|
||
$('#surrender_button').hide();
|
||
}
|
||
else
|
||
{
|
||
var message = "Fail! For some reason your request failed";
|
||
$("#alert13").show();
|
||
$('#message-danger1').html(message);
|
||
setInterval(function(){$("#dismiss13").trigger("click"); },2000);
|
||
// alert('fail');
|
||
// $( "#dismis4" ).trigger( "click" );
|
||
}
|
||
$("#dismis6").trigger("click");
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
$("#search-user").on('submit',function(e) {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../search-user",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
|
||
beforeSend: function() {
|
||
$('#show7').show();
|
||
$('#hide1234').hide();
|
||
},
|
||
success: function(response) {
|
||
$('#show7').hide();
|
||
$('#hide1234').show();
|
||
$('#here').html(response);
|
||
$("#recepients").load("../thread/{{$tickets->id}} #recepients");
|
||
$("#surrender22").load("../thread/{{$tickets->id}} #surrender22");
|
||
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
|
||
$("#add-user").on('submit',function(e) {
|
||
$.ajax({
|
||
type: "POST",
|
||
url: "../add-user",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
|
||
beforeSend: function() {
|
||
$('#show8').show();
|
||
$('#hide12345').hide();
|
||
},
|
||
success: function(response) {
|
||
$('#show8').hide();
|
||
$('#hide12345').show();
|
||
|
||
$('#here2').html(response);
|
||
$("#recepients").load("../thread/{{$tickets->id}} #recepients");
|
||
$("#surrender22").load("../thread/{{$tickets->id}} #surrender22");
|
||
}
|
||
})
|
||
return false;
|
||
});
|
||
|
||
});
|
||
|
||
|
||
|
||
function remove_collaborator(id) {
|
||
var data = id;
|
||
$.ajax({
|
||
headers: {
|
||
'X-CSRF-Token': $('meta[name="_token"]').attr('content'),
|
||
},
|
||
type: "POST",
|
||
url: "../remove-user",
|
||
dataType: "html",
|
||
data: {data1:data},
|
||
success: function(response) {
|
||
if (response == 1) {
|
||
$("#recepients").load("../thread/{{$tickets->id}} #recepients");
|
||
};
|
||
// $('#here2').html(response);
|
||
|
||
// $("#surrender22").load("../thread/{{$tickets->id}} #surrender22");
|
||
}
|
||
})
|
||
return false;
|
||
}
|
||
|
||
|
||
|
||
$(document).ready(function() {
|
||
|
||
var locktime = '<?php echo $var->collision_avoid;?>'*60*1000;
|
||
lockAjaxCall(locktime);
|
||
setInterval(function() {// to call ajax for ticket lock repeatedly after defined lock time interval
|
||
lockAjaxCall(locktime);
|
||
return false;
|
||
}, locktime);
|
||
});
|
||
//ajax call to check ticket and lock ticket
|
||
function lockAjaxCall(locktime){
|
||
$.ajax({
|
||
type: "GET",
|
||
url: "../check/lock/{{$tickets->id}}",
|
||
dataType: "html",
|
||
data: $(this).serialize(),
|
||
success: function(response) {
|
||
if(response == 0) {
|
||
|
||
var message = "{{Lang::get('lang.locked-ticket')}}";
|
||
$("#alert22").show();
|
||
$('#message-warning2').html(message);
|
||
$('#replybtn').attr('disabled', true);
|
||
//setInterval(function(){$("#alert23").hide(); },10000);
|
||
} else {
|
||
// alert(response);
|
||
// var message = "{{Lang::get('lang.access-ticket')}}"+locktime/(60*1000)
|
||
// +"{{Lang::get('lang.minutes')}}";
|
||
// $("#alert22").hide();
|
||
// $("#alert21").show();
|
||
// $('#message-success2').html(message);
|
||
$('#replybtn').attr('disabled', false);
|
||
// setInterval(function(){$("#alert21").hide(); },8000);
|
||
}
|
||
}
|
||
})
|
||
}
|
||
|
||
$(function() {
|
||
|
||
$('h5').html('<span class="stars">'+parseFloat($('input[name=amount]').val())+'</span>');
|
||
$('span.stars').stars();
|
||
|
||
$('h4').html('<span class="stars2">'+parseFloat($('input[name=amt]').val())+'</span>');
|
||
$('span.stars2').stars();
|
||
|
||
});
|
||
|
||
$.fn.stars = function() {
|
||
return $(this).each(function() {
|
||
$(this).html($('<span />').width(Math.max(0, (Math.min(5, parseFloat($(this).html())))) * 16));
|
||
});
|
||
}
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</script>
|
||
|
||
@stop
|